About Tavily:

We're building the search engine for AI agents. Our API is designed from the ground up to power RAG and real-time reasoning in AI systems. By connecting LLMs to high quality, trustworthy web content, we help developers build agents that are not only intelligent, but also informed.

We work with some of the most innovative teams in AI, from small startups shaping the ecosystem to the largest enterprises deploying AI at scale. Whether it's powering sales assistants, research copilots, or internal knowledge tools, we're the missing link between LLMs and the real world.

The role

As a Commercial Customer Success Manager at Tavily, you will be the primary point of contact and trusted advisor for our growing base of commercial customers. You'll own the full post-sale lifecycle, from onboarding and activation through adoption, renewal, and expansion, ensuring customers consistently realize value from Tavily's AI-powered search platform.

In this role, you'll manage a high-velocity book of business, balancing personalized engagement with scalable, programmatic outreach. You'll develop a deep understanding of how commercial customers are building with Tavily, proactively identifying opportunities to deepen adoption and drive growth. You'll also serve as the voice of this customer segment internally, helping shape the product experience and self-serve resources that power their success.

You’re welcome to work remotely from the United States.

Your responsibilities will include: 

• Own a portfolio of commercial accounts across the full customer lifecycle: onboarding, adoption, renewal, and expansion
• Drive fast time-to-value by guiding customers through integration setup, best practices, and key use case activation
• Monitor account health, usage signals, and engagement metrics to proactively surface risk and growth opportunities
• Execute renewal cycles and identify upsell and cross-sell opportunities with strong commercial instincts
• Develop and contribute to scalable success resources, guides, tutorials, and reference implementations, that serve the broader commercial segment
• Partner cross-functionally with Sales, GTM Engineering, and Product to ensure a seamless customer journey
• Serve as the voice of the commercial customer, feeding actionable insights back to Product and Go-to-Market teams

What we expect you to have: 

•  2–4 years in a customer-facing role such as Customer Success Manager, Account Manager, or Implementation Specialist, preferably in B2B SaaS
• Experience managing a high-volume book of business with a track record of strong retention and expansion results
• Comfort navigating technical conversations with developer users, as well as business stakeholders
• Strong communication skills with the ability to build rapport quickly and drive outcomes across a diverse customer base
• Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight) for pipeline management and customer tracking
• Self-starter mentality with the ability to manage competing priorities and thrive in a fast-moving environment

It will be an added bonus if you have: 

• Bonus: Familiarity with AI/LLM orchestration frameworks (e.g. LangChain or similar) is a plus
• Preferred locations: New York City, Austin, or San Francisco.

Key employee benefits

• Health insurance: 100% company-paid medical, dental and vision coverage for employees and families.
• 401(k) plan: Up to 4% company match with immediate vesting.
• Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
• Remote work reimbursement: Up to $85/month for mobile and internet.
• Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.

Compensation

We offer competitive salaries, ranging from 155k - 185k OTE (On Target Earnings) based on your experience.  

About Tavily Team

Tavily team is building the infrastructure layer for agentic web interaction at scale. Our API is designed from the ground up to power Retrieval-Augmented Generation (RAG) and real-time reasoning in AI systems. By connecting LLMs to high-quality, trustworthy web content, we help developers build agents that are not only intelligent - but also informed.

We work with some of the most innovative teams in AI - from small startups shaping the ecosystem to the largest enterprises deploying AI at scale. Whether it’s powering sales assistants, research copilots, or internal knowledge tools, we’re the missing link between LLMs and the real world.

The role 

We are looking for an outstanding and diligent Technology Commercial Legal Counsel with an excellent track record, a strong work ethic, and exceptional attention to details to join our dynamic Legal team based in Tel Aviv.

You will take ownership of drafting, reviewing, and negotiating critical worldwide agreements that underpin Tavily’s business operations, while ensuring our compliance with global privacy and data protection regulations.

You’re welcome to work hybrid from Tel Aviv, Israel.

Your responsibilities will include: 

• Draft, review, and negotiate a wide range of commercial agreements, including customer, vendor, consulting, referral, reseller and NDAs.
• Support and enhance Tavily’s privacy and data protection program, ensuring compliance with applicable regulations such as the GDPR, CCPA, and other global standards.
• Review and negotiate DPAs and provide ongoing legal guidance on privacy matters.
• Partner with cross-functional teams, including Product and R&D, to identify legal needs and implement best practices.
• Draft employment-related documents and advise on employment law matters.
• Provide legal support on corporate matters.
• Collaborate with stakeholders across the company to assess legal risk and develop practical mitigation strategies.

We expect you to have: 

• Bar admission in the U.S., EU or Israel.
• LL.B. or equivalent law degree, from a top-tier university.
• 3-6 years experience post internship/trainee program, practicing commercial and privacy law, at both leading law firm and as in-house counsel at a tech company.
• Strong experience in drafting and negotiating technology commercial agreements (including DPAs).
• Experience with global privacy regulations (such as the GDPR, CPRA, U.S. state privacy laws).
• Experience with U.S. copyright and intellectual property laws.

It will be an added bonus if you have: 

• Familiarity with global AI regulations
• Experience in corporate or employment law
  
  

About Tavily

We’re building the search engine for AI agents. Our API is designed from the ground up to power RAG and real-time reasoning in AI systems. By connecting LLMs to high quality, trustworthy web content, we help developers build agents that are not only intelligent, but also informed.

We work with some of the most innovative teams in AI, from small startups shaping the ecosystem to the largest enterprises deploying AI at scale. Whether it’s powering sales assistants, research copilots, or internal knowledge tools, we’re the missing link between LLMs and the real world

The role 

As an Enterprise Customer Success Manager at Tavily, you will serve as the trusted advisor and bridge between Tavily and our enterprise customers. You’ll guide customers through their entire journey, starting from onboarding and implementation, through ongoing adoption and enablement, to renewal and expansion. You are both a relationship builder and a product expert, ensuring our customers unlock the full power of Tavily’s AI-powered search platform.

In this role, you will become a strategic partner, engaging with executive sponsors and consulting customers on the development and execution of their AI/agentic roadmap. You’ll work closely with architects, and technical teams to define how LLMs, intelligent search, and autonomous agents can be integrated into their workflows and long-term strategy. By helping customers design scalable AI adoption plans and navigate the rapidly evolving landscape, you’ll position Tavily not only as a product provider, but as a critical driver of their competitive advantage. At the same time, you’ll act as the customer’s advocate internally, shaping product direction and influencing innovation to ensure Tavily continues to deliver maximum value.

You’re welcome to work remotely from the United States. 

Your responsibilities will include: 

• Serve as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform
• Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects
• Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations
• Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities
• Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys
• Be the voice of the customer, synthesizing feedback to influence Tavily’s product roadmap and developer experience improvements
• Shape the future of the post-sale experience at Tavily

We expect you to have: 

• 5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaS
• Proven experience working with technical users of developer tools or modern AI/LLM-based platforms. Comfort navigating complex technical conversations with both developers and business stakeholders is required
• Outstanding communication and presentation skills; capable of building rapport across technical and executive audiences
• Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell, and using CRM tools (e.g. HubSpot, Salesforce) for pipeline and customer tracking
• Deep empathy for customer outcomes, and a passion for helping users extract maximum value from our technology
• Self-driven and able to thrive in fast-moving, ambiguous environments while managing multiple priorities with high autonomy
• Bonus: Familiarity with AI/LLM orchestration (e.g. LangChain or similar) is a plus

Key employee benefits in the US:

• Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
• 401(k) plan: Up to 4% company match with immediate vesting.
• Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
• Remote work reimbursement: Up to $85/month for mobile and internet.
• Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.

Compensation

We offer competitive salaries, ranging from 195k - 230k OTE (On Target Earnings) based on your experience.