NavVis
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Customer Success Manager - Scale (EMEA) (F/M/D)
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THE OPPORTUNITY
We're looking for a Customer Success Manager responsible for our Community Segment, who genuinely enjoys building relationships, solving real problems, and helping clients get the most out of what NavVis has to offer. You will manage a portfolio of clients, guiding them through successful integration, optimized workflows, and long-term value. If you are a hands-on, consultative professional who thrives on connecting with people and driving results, this is your chance to shape the customer experience in a growing tech environment.
HOW YOU WILL MAKE AN IMPACT
- Set clients up for success from the start. You’ll kick off every new engagement with a welcome call, then stay close during the first projects — answering questions, catching friction early, and helping clients get up and running with confidence.
- Help clients do more with what they have. Beyond onboarding, you’ll act as a hands-on advisor — guiding workflows, sharing best practices, and helping clients get measurably better results from NavVis products.
- Keep the relationship warm and the contract secure. Most renewals are automatic, but you make sure they stay that way — checking in proactively, flagging risks early, and looping in Sales when a client needs a different conversation.
- Spot the next opportunity before anyone asks. You know your clients well enough to see where they could benefit from doing more. You surface those moments and work with the team to turn them into real growth — for the client and for NavVis.
WHAT WILL HELP YOU SUCCEED IN THE ROLE
- Experience: 3–5 years of professional experience, preferably in Customer Success or background in geosystems, surveying, or laser scanning industry.
- Language & Location: Based within commuting distance of Munich, with professional proficiency in German (B2 or higher) and fluency in English.
- A Consultative Mindset: You focus on the customer experience first. You are curious, ask the right questions, and provide solutions that genuinely help clients succeed.
- A "Get It Done" Attitude: You are resourceful, innovative, and able to manage multiple priorities without dropping the ball. You know when to solve a problem independently and when to ask for help.
- People-Centric: You are naturally a "people person"— approachable, reliable, and skilled at building trust with clients and internal teams alike.
HOW WE WILL KNOW WE ARE A PERFECT MATCH
Your recruiting partner for this role is Kim (she/her). You can expect to go through a screening call, and up to 4 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.
HOW WE WILL KEEP YOU SMILING
- It's important to take a break from work! We offer 30 days of paid time off per year
- Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy
- Deutschlandticket subsidy to support sustainable travel using public transport
- We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
- We offer full visa and relocation support for international candidates
- An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility
- A competitive compensation package that values the skills and experience you bring
- Up to 4000 EUR employee referral bonus
- Financial support for local language classes to help you in your journey of integrating into the culture!
ABOUT US
NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.
Together with you, we build NavVis!
If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.
Ready to apply?
Apply to NavVis
Senior Customer Success Manager (F/M/D)
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THE OPPORTUNITY
NavVis is looking for a passionate Customer Success professional with strong consultative skills to drive success for our top, strategic enterprise customers. Join us in revolutionizing how industrial production areas are digitalized with our cutting-edge solutions!
In this role, you will be part of an account team, working closely with a small number of industrial enterprise customers and building a trusted advisor relationship. Your ability to understand and consult on industry use cases will be key to increasing the adoption and impact of our solutions. NavVis partners with global enterprises such as BMW, VW, and Henkel, helping them optimize their operations through both our 3D laser scanning hardware and IVION software.
We are looking for a hands-on professional who is comfortable going on-site for hardware training and implementation while also driving strategic initiatives. Your industry-specific expertise and ability to translate technology into practical business solutions will be instrumental in supporting our high-touch, consultative approach to Customer Success.
Are you ready to leverage your entrepreneurial mindset and industry knowledge to elevate our customers to the next level consequently helping grow the Enterprise business for NavVis? If yes, we look forward to hearing from you!
HOW YOU WILL MAKE AN IMPACT
- Leverage your expertise in Oil & Gas, Petrochem, or discrete manufacturing to advise customers and internal teams on industry-specific strategies, shaping account planning, engagement approaches, and long-term growth while positioning NavVis as a trusted partner within these segments.
- Serve as a trusted advisor, guiding enterprise customers through best practices and industry-specific use cases to maximize their success with NavVis solutions.
- Develop deep relationships with key stakeholders and provide high-value consultation on digital factory adoption.
- Enable customers to use our hardware and software to their full potential through on-site training, webinars, and workflow optimization sessions.
- Work closely with cross-functional teams to ensure seamless solution availability, preemptively identifying potential bottlenecks and improvement areas.
- Bring customer product feedback, ensuring insights from the field inform future development.
- Lead industry-specific marketing initiatives, such as customer stories, blogs, and webinars, to drive awareness and adoption.
- Facilitate and grow our NavVis Connect community, fostering knowledge-sharing among enterprise customers.
WHAT WILL HELP YOU SUCCEED IN THE ROLE
- 3+ years of experience in Customer Success, Pre-Sales, Technical Account Management, or Consulting, ideally in an industrial or technology-driven environment.
- Experience serving Oil & Gas, Petrochem, or discrete manufacturing customers.
- Industry experience relevant to industrial digitalization, manufacturing, or 3D scanning technologies.
- A strong consultative approach able to act as a trusted advisor and drive strategic discussions with enterprise customers.
- Technical affinity with experience working with complex hardware and software systems, including the ability to deliver hands-on, on-site training and confidently engage with technical stakeholders.
- Excellent problem-solving and communication skills, with the ability to collaborate across technical and business teams.
- A proactive, structured, and entrepreneurial mindset, with ownership over customer success strategies.
HOW WE WILL KNOW WE ARE A PERFECT MATCH
Your recruiting partner for this role is Johnny (he/him). You can expect to go through a screening call, a case study, and up to 4 rounds of interviews to explore your experience, passion, and potential impact on NavVis.
HOW WE WILL KEEP YOU SMILING
- It's important to take a break from work! We offer 30 days of paid time off per year
- Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy
- Deutschlandticket subsidy to support sustainable travel using public transport
- We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
- We offer full visa and relocation support for international candidates
- An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility
- A competitive compensation package that values the skills and experience you bring
- Up to 4000 EUR employee referral bonus
- Financial support for local language classes to help you in your journey of integrating into the culture!
NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.
Together with you, we build NavVis!
If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.
Ready to apply?
Apply to NavVis
THE OPPORTUNITY
Do you have what it takes to drive and maximize customer success for our unique products?
As part of our Customer Experience team, you will be working closely with our SMB (Small-Medium Businesses) customers. You will play a pivotal role in enabling and increasing the adoption of NavVis’ hardware and software within our customer base while ensuring customer success.
The exciting opportunity to leverage your skills in order to equip our customers to tap into the full potential of our solutions awaits you! With a deep understanding of our reality capture system, you will oversee the customer onboarding process and support them throughout the adoption cycle to ensure they achieve the best possible results.
HOW YOU WILL MAKE AN IMPACT
- Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders
- Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction
- Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts
- Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success
- Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively
- Track and report on key account health metrics, and lead initiatives to address risks or drive improvements
- Communicating effectively at all levels of the organization, keeping stakeholders informed
WHAT WILL HELP YOU SUCCEED IN THE ROLE
- A Bachelors or Masters degree in Geosystems, Engineering or Computer Science will help you easily understand our technology
- 3+ years of experience in B2B customer success, account management, or consulting.
- Proven track record of building trusted relationships with B2B clients and delivering measurable business value
- Familiarity with the technology, geospatial, or AEC industries (experience at leading industry companies is a plus)
- Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders
- Willingness to travel to build deeper relationships and address customers' technical needs
HOW WE WILL KNOW WE ARE A PERFECT MATCH
Your recruiting partner for this role is Johnny (he/him). You can expect to go through a screening call, and up to 3 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.
HOW WE WILL KEEP YOU SMILING
At NavVis, you’ll thrive in an environment that values collaboration, innovation, and growth. We offer:
- It's important to take a break from work! We offer 15 days of vacation and 11 public holidays.
- We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
- A competitive compensation package that values the skills and experience you bring
- A competitive health/ vision/ dental insurance
- Up to $4500 USD employee referral bonus
- 401k matching up to 4%
- 5 days of paid sick leave
- Paid Parental Leave.
NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.
Together with you, we build NavVis!
If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.
Ready to apply?
Apply to NavVis