POSITION SUMMARY: **This is not a remote position. This position is located in Melbourne, FL**

** Bilingual Preferred

A Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures.  The Phlebotomist will also act as an operations manager for the designated patient service center (PSC) and oversee Natera’s phlebotomy program at the specified location.  Depending upon growth opportunities, this role may also require oversight of other phlebotomists as needed to support patient volume growth. *** IF YOUR STATE REQUIRES A PHLEBOTOMY LICENSE, IT MUST BE SENT IN WITH YOUR RESUME WITH YOUR APPLICATION ***

PRIMARY RESPONSIBILITIES:

• Verifies test requisitions by comparing information with orders and requisition documentation; brings discrepancies to the attention of Natera product management leadership.

• Verifies patient by reading patient identification.

• Obtains blood specimens by performing venipunctures and finger sticks.

• Maintains specimen integrity by using aseptic technique, following Natera[KC1]  procedures; observes isolation procedures.

• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed[MB2]  in Natera provided system.

• Maintains quality results by following Natera procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes reporting KPIs to product management leadership on biweekly basis.

• Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations.

• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team [MB3] of unresolved orders. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Enhances Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic), in order to perform the job.

• Report any SPI or CAPA or NCR issues to internal Natera product management leadership team Assists with managing all phlebotomy equipment associated with the establishment and running of the patient service center[KC4] , may require heavy lifting of up to 50 pounds of supplies.

• May require reimbursable travel for stocking of supplies May include onboarding, training, and retraining of individual phlebotomists, as deemed necessary to support volume increases.

• Assists with managing Patient Service Center vendors.

• Assists with phlebotomy program management: Monitor distribution and claiming of blood draws Monitor customer feedback Manage small escalations as needed

• Manage scheduling issues

• Ensure continued and open communication regarding ongoing draw statuses General phlebotomy knowledge for PSC’s location (per state regulations) 

• Must maintain a current status on Natera’s training requirements.

QUALIFICATIONS:

• Minimum of 5 years of phlebotomy experience

• 5+ years high-level customer care experience Managing/supervising phlebotomy operations and teams experience preferred BS/BA degree (preferred)

• High School Diploma (or equivalent) required Phlebotomy Certification (or equivalent) preferred, except where regulatory regulations are mandated depending upon state Previous financial and budgetary experience preferred

• Bilingual language skills preferred

KNOWLEDGE, SKILLS, AND ABILITIES:  

• Ability to serve and protect Natera by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.

• General understanding of mobile phlebotomy and general phlebotomy services.

• Excellent communication skills.

• Ability to work with cross-functional teams.

• Ability to learn and embrace online tools for effective program management.

#Li-LS1

LOCATION: This role covers Florida and southern Georgia.

We are seeking a highly motivated Clinical Oncology Specialist to join our newly formed Head and Neck Oncology specialty team. This is a unique opportunity to step into a high visibility, tumor specific role where you will help drive the adoption and continued growth of Signatera, our first of its kind MRD ctDNA technology that is transforming how cancer is monitored and managed.

In this role, you will serve as a strategic partner in the field and a key representative of Natera Oncology. You will work cross functionally to engage and build strong relationships with leading clinicians and key opinion leaders across integrated delivery networks, academic medical centers, hospital systems, and select community oncology practices.

Your primary stakeholders will include ENT physicians, Medical Oncologists, Oncology Surgeons, and Pathologists. Success in this role requires strong clinical insight, a deep understanding of the head and neck oncology landscape, and the ability to navigate complex healthcare environments while building meaningful, trust based partnerships.

We are looking for individuals who bring an entrepreneurial mindset, thrive in a fast paced environment, and are motivated by the opportunity to make a real impact on patient care. This role requires frequent travel throughout the region.

PRIMARY RESPONSIBILITIES:

• Learn Natera products, services, processes, policies, key internal teams, as well as competitor’s products, services, policies and practices, and payer/reimbursement landscape in the territory to be effective in the COS role.
• Identify Key Opinion Leaders (KOLs), hospitals, clinics and physicians that are appropriate for Natera products & services in the territory and gain their trust and business.
• Calls on oncologists and other medical personnel to provide product information for the sale of Natera’s Oncology diagnostics. 
• Capitalize on selling opportunities and/or to influence physicians, key opinion leaders, hospitals and clinics. 
• Responsible for the sale of the company’s oncology diagnostics products within an assigned territory or geographic region.
• Monitor, document and report on existing business as well as challenges and new opportunities. Escalate issues not resolved timely or to the satisfaction of the clients.
• Conduct business in an ethical & transparent fashion.
• Perform other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree required.
• 5+ years of experience with consistent success in Head and Neck Cancer, Medical Oncology, Surgical and/or Dx sales preferred.
• Knowledge of the targeted academic and community Oncology market, molecular diagnostics, personalized medicine and reimbursement.
• Ability to perform overnight travel.
• Demonstrated leadership capabilities, financial management and written and oral communications skills

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent communication and presentation skills.
• Strategic and forward thinking.
• Effectively work in teams and are autonomous self-starters with experience in business analysis and have a command of Oncology and Healthcare business trends.
• Be able to demonstrate oncology clinical & medical expertise.

The total on-target earnings (OTE) package includes a competitive base salary along with uncapped quarterly commissions. Beyond OTE, the compensation also features a car allowance and Restricted Stock Units (RSUs).