Position Summary

The Product Manager will be responsible for defining and optimizing the digital and operational experience across various user touch points with Natera. This is an individual contributor role that will focus on the patient’s sample collection experience, solving key pain points for the patient, our support teams, and other operations teams. 

This role will partner with key stakeholders across Natera to drive the strategy and roadmap to guide and support millions of Natera patients through their sample collection experience. Key business partners that the Product Manager will work with include: mobile phlebotomy, patient coordinators, commercial product, platform/technical product, engineering, data analytics, marketing, customer support, and sales teams.

The Product Manager will work extensively with cross-functional teams to define requirements, build new features, and implement patient experience improvements that will make it easy for patients to complete their sample collection, a key area of focus for Natera.

 If you enjoy moving quickly, accomplishing aspirational goals in an ever changing environment and working on truly impactful products, this role is for you.

Primary Responsibilities

• Drive innovation and product strategy, create/maintain product roadmaps,  prioritize features, and define requirements for the digital patient sample collection experience in conjunction with stakeholders across different functional groups.. 

• Collaborate with SMEs across Natera to identify and plan for operational changes driven by new platform and feature launches.

• Partner with the UX designer, engineers and QA to deliver seamless user experiences that meet both business and user needs.

• Drive projects from inception and discovery to delivery and post-launch support

• Provide detailed requirements (PRDs, user stories, user flows), prioritize backlogs, participate/facilitate scrum ceremonies and help define technical solutions with on-shore and off-shore scrum teams. 

• Define and track KPIs to uncover future product opportunities; analyze relevant data to drive decision-making

Qualifications

• 3-5+ years of experience in consumer digital product management; previous experience in healthcare, healthtech or biotech a plus

• Proven ability to work and influence cross functional teams; effective at building rapport with key stakeholders

• Excellent communication, presentation, and relationship-building skills.

• Strong analytical and problem-solving skills, with the ability to use data to drive product decisions.

• Flexible, and agile; willingness to tackle any type of challenge; highly motivated to roll up sleeves and get work done while also thinking strategically

• Experience working in an agile development environment; scrum experience a plus

Location: Remote, willingness to travel
Travel Required: 20-40%

Position Summary

Natera is seeking a dynamic and experienced Director of EHR Implementation & Client Services to lead and execute on our enterprise EHR integration strategy. This leader will report to the VP of Product for Provider Experience & Applications, and be responsible for overseeing all customer EHR integrations. They will ensure “white glove” service before build, during build, at go-live, and post-go live so health systems can seamlessly order and result Natera’s test suite across multiple business units.

This role sits at the intersection of product, engineering, client services, and commercial teams, requiring both deep technical expertise in EHR implementation and strong operational leadership. The ideal candidate brings extensive experience with Epic integrations, a proven track record managing managers, and thrives in a fast-paced, high-growth environment. This individual will also play a critical role in defining the operating model, processes, and governance needed to scale high-quality implementations while delivering an exceptional client experience.

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and scale a high-performing team of ~25 analysts and project managers, including multiple layers of management

• Establish clear goals, KPIs, and operating rhythms to ensure successful and timely EHR implementations

• Foster a culture of accountability, collaboration, urgency, and continuous improvement

Operating Model & Process Excellence

• Define and implement a scalable operating model to support high-quality, repeatable EHR implementations

• Establish standardized processes, playbooks, and governance to ensure consistency, efficiency, and accountability across all client engagements

• Continuously refine implementation methodologies to improve speed, quality, and customer satisfaction

• Drive rigor in project execution, risk management, and post-implementation support

EHR Integration Strategy & Execution

• Own end-to-end delivery of EHR integrations for order entry and result reporting across client health systems

• Ensure scalability and quality of integrations across platforms including Epic, Cerner, and Meditech

• Drive optimization of integration workflows to improve reliability and performance

Client & Stakeholder Engagement

• Serve as the executive point of escalation for all customer challenges related to EHR implementations and ongoing service delivery

• Actively partner with enterprise sales throughout the customer lifecycle, including pre-sales, solution design, deal support, and implementation

• Engage directly with customers on a regular basis to build trust, resolve complex issues, and ensure successful outcomes

• Build strong relationships with client IT, clinical, and operational stakeholders

Cross-Functional Collaboration

• Work closely with Sales, Product, Operations teams teams to align on roadmap, capabilities, and delivery timelines

• Translate client and market needs into actionable requirements and feedback loops

• Ensure alignment between EHR integrations and internal systems including LIS/LIMS and lab workflows

Operational Excellence

• Drive continuous improvement in implementation timelines, quality, and customer experience

• Develop reporting and dashboards to track performance, risks, and outcomes

• Ensure compliance with healthcare data standards and interoperability requirements (e.g., HL7, FHIR)

Qualifications

Required Experience

• 10+ years of experience in healthcare IT, EHR integrations, or clinical systems implementation

• Deep hands-on experience with Epic integrations (specifically orders and resulting, and/or Beaker)

• Willingness to obtain Epic Beaker or ambulatory certification

• Proven experience leading managers and scaling organizations (team size ~20+ strongly preferred)

• Strong understanding of healthcare interoperability standards (HL7, FHIR, APIs)

• Demonstrated experience working closely with enterprise sales teams in pre-sales and client delivery environments

Preferred Experience

• Experience with Cerner and/or Meditech integrations

• Experience with Epic Aura integrations preferred but not required

• Familiarity with LIS, LIMS, and/or laboratory workflows

• Experience working in high-growth, fast-paced, or startup-like environments

• Background supporting enterprise health systems and complex client implementations

Leadership Competencies

• Exceptional problem-solving skills with the ability to think quickly and navigate complex, high-stakes situations

• Strategic thinker with strong execution focus

• Excellent cross-functional collaboration and communication skills

• Customer-centric mindset with ability to influence senior stakeholders

• Comfortable navigating ambiguity and driving results in evolving environments

Location: United States (Willingness to travel to Japan 1-2x a year - Japanese fluency in language and culture is a requirement)

Company Overview: Natera, Inc. is a clinical genetic testing company based in Austin, Texas that specializes in non-invasive, cell-free DNA (cfDNA) testing technology, with a focus on women’s health, cancer, and organ health. Natera’s proprietary technology combines novel molecular biology techniques with a suite of bioinformatics software that allows detection down to a single molecule in a tube of blood. Natera operates CAP-accredited laboratories certified under the Clinical Laboratory Improvement Amendments (CLIA) in San Carlos, California, and Austin, Texas.

Position Summary: The mission of the Oncology User Experience Product team is to ensure that our customers and patients receive best-in-class experiences that resolve frictions to better patient care. The Senior Product Manager for Oncology Provider Solutions, Japan, will own the scale of our key product lines in the Japanese market and will join a growing team that shares the critical role of being the voice of our many internal and external users. Additionally, you’ll have the chance to make meaningful contributions to the broader Oncology portfolio, supporting initiatives for products in the primary US business as well.

You will work closely with business development, regulatory, engineering, design, and operations to create a vision, strategy, and thorough plan to scale our Provider Portal and drive growth in our clinical workflows. You will be acting as a full-stack PM, leading a cross-functional team in conducting user interviews, uncovering user pain points, gathering requirements, writing BRD/PRDs, creating user stories, defining acceptance criteria, and leading the scale of our Provider Portal for Japan. You will play a central role in developing country-wide user experiences that will reach millions of patients and their families.

About You: You care about improving outcomes for patients and clinicians and want your work to have real impact. You're comfortable navigating ambiguity, working across teams, and making decisions with imperfect information. You give and receive candid feedback, take ownership of hard problems, and don't wait to be told what to do. You possess Japanese fluency in language, culture, and regulation, and are excited by the opportunity to grow our business in Japan where there is enormous market potential and help drive a paradigm shift in how oncology care is delivered.

If you enjoy moving quickly, accomplishing aspirational goals in an ever-changing environment, and launching truly impactful products, this role is for you.

Primary Responsibilities

• Develop a deep understanding and appreciation of our users, including customers, patients, business partners, the commercial team, and customer operations, as well as their workflows, behaviors, and environments
• Partner with various stakeholders such as commercial product team, regulatory affairs, customer operations, and the local Japanese business team to gather insights and align on priorities
• Collaborate with our full suite of UX product development teams to translate business and market needs into clear, well-scoped requirements for the Japanese market
• Maintain a vision of industry trends and competitive landscape to ensure you know what makes a best-in-class user experience for your product line
• Develop well-thought, user-centric strategies and roadmap for your products
• Own product development lifecycle from design to deployment
• Define what success looks like for your product, measure it, and drive improvements
• Communicate with senior-level stakeholders to champion your roadmap and gain buy-in
• Help define and enhance the culture of the Oncology UXPM team, our Product org, and Natera at large

Qualifications

• Japanese fluency in language and culture
• Understands and able to exhibit Japanese business acumen
• Empathetic, user-centric thinker with exceptional integrity
• 3-5+ years of experience in software product management, ideally in the digital health, healthcare, or biotech industry
• Experience with regulated products and regulatory affairs in the US and/or abroad
• Extensive experience in conceptualizing, defining, and creating high-quality customer experiences
• Experience building solutions from start to finish
• Excellent communication, facilitation, presentation, relationship-building, and analytical skills
• A successful track record of cross-functional leadership
• Well-developed systems thinking and problem-solving frameworks
• Desire to roll sleeves up and get projects across the finish line
• Willingness to travel to Japan 1-2x per calendar year

POSITION SUMMARY:

We have an exciting Sr. Technical Program Manager within the Product Management group. As a key member of the team, you will own and drive complex, multi-team technical programs that modernize core platforms, improve system reliability and enable scalable product delivery. This role is designed for a highly technical program manager who thrives in ambiguous, high dependency environments and consistently delivers predictable outcomes.

You will lead a portfolio of engineering programs spanning platform transformation, product delivery and operational excellence. Success in this role requires the ability to deeply understand the system architecture, proactively manage risks and dependencies, and influence product and technical stakeholders. You will serve as the connective tissue across engineering and product, ensuring alignment, execution rigor and transparency at various levels of the organization.

PRIMARY RESPONSIBILITIES: 

• Own and lead the full lifecycle of complex technical programs across engineering teams - from initial scoping to launch and post-launch measurement.

• Drive program milestones and execution criteria

• Partner closely with engineering to understand system architecture, make technical tradeoffs, and manage risks beyond simple coordination.

  Identify, track and actively manage cross-team dependencies, ensuring alignment and removing blockers to maintain delivery timelines

• Drive predictable execution by defining detailed project plans, tracking milestones, and proactively identifying and escalating program risks, constraints, and technical dependencies with clear tradeoff decisions

• Facilitate technical discussions and leverage data/metrics to monitor program health.

• Guide teams throughout the product lifecycle, including release planning, launch coordination and post-launch support

• Communicate program status, risks, decisions clearly to stakeholders at all levels

   

QUALIFICATIONS:

• Minimum of 8 years of technical program management experience

• Strong technical foundation (software, infrastructure, or systems) and ability to engage in technical discussions

• Proven ability to lead complex cross-functional stakeholder programs with significant dependency managing and coordinating across multiple teams

• Demonstrated ability to operate effectively and independently in ambiguous environments

• Excellent communication

• Track record of delivering complex programs with high reliability, visibility and predictable outcomes

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