Narvar
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Narvar is growing! Narvar is looking for an entrepreneurial, impact-driven Principal Product Manager to lead Narvar Secure, our rapidly growing shipping insurance solution for e-commerce retailers. This is a high-visibility role where you’ll own the end-to-end strategy to scale adoption, transform onboarding into a seamless self-serve experience, and optimize conversion flows that directly drive revenue for both Narvar and our merchants.
You’ll thrive in this role if you’re passionate about crafting seamless, user-centric experiences, making data-informed decisions, and solving complex integration challenges at scale.
About Narvar Secure
Narvar Secure enables ecommerce retailers to offer shipping protection at checkout, providing peace of mind for customers while unlocking a new revenue stream for merchants. After a successful initial launch, the product is gaining strong traction, and now we’re ready to scale. Join us to shape the future of the post-purchase experience!
Day-to-Day
- Drive Merchant Growth: Lead product initiatives that accelerate retailer adoption and reduce friction across the onboarding journey.
- Build Self-Serve Experiences: Redesign the onboarding process into intuitive, low-touch workflows that enable merchants to launch independently.
- Boost Attach Rates: Optimize messaging, design, and funnel performance to increase the percentage of orders with shipping protection.
- Lead Technical Integrations: Own integration strategies across e-commerce platforms (e.g., Shopify), support tools (e.g., Zendesk), ERPs, and Narvar’s internal product suite (e.g., Narvar Shield).
- Collaborate Cross-Functionally: Work closely with engineering, design, go-to-market, and customer teams to deliver high-impact outcomes.
What Success Looks Like
- Revenue Growth: Demonstrated impact on Narvar Secure revenue through product-led initiatives and funnel optimization.
- Rapid Merchant Activation: Increased volume and velocity of new merchant launches through scalable self-serve onboarding.
- Higher Attach Rates: Ongoing improvements in conversion driven by UX experimentation and A/B testing.
- Expanded Platform Support: Broader 3rd-party integration coverage that reduces lift for retailers and increases market reach.
What we're looking for
- 10+ years of product management experience with proven delivery of revenue-driving features
- Deep understanding of e-commerce and merchant workflows
- 5+ years in e-commerce
- Strong technical intuition; comfortable managing integrations and backend complexity
- Demonstrated success optimizing UX and improving conversion rates
- Experience with A/B testing, data analysis, and using insights to guide roadmap decisions
- Excellent collaboration skills across engineering, design, and business teams
Preferred Qualifications
- Direct experience owning buy path e-commerce flows
- Comfort with data tools like SQL, Looker, or similar
- Background in shipping, insurance, or risk-related fintech products
- Familiarity with insurance operations such as claims or compliance
- Experience with transactional or add-on revenue models
- Knowledge of platforms like Shopify, Salesforce Commerce Cloud, or BigCommerce
- Track record of building and managing third-party integrations
Why Narvar?
We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!
From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.
Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#LI-BB1
#LI-Remote
The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.
Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.
Ready to apply?
Apply to Narvar
Narvar is growing! Narvar is the post-purchase experience leader, helping 1,500+ of the world’s most iconic brands engage and retain customers from order to doorstep and beyond. Our mission is to simplify and elevate every transaction moment to drive long-term customer loyalty and business growth. As we scale our platform globally, we're investing in intelligent, extensible infrastructure to support powerful, AI-native customer and developer experiences.
About the Team
The Merchant Experiences team builds the platform powering merchant and business user experiences at Narvar. Our scope includes core platform frameworks, design systems, configuration tooling, onboarding, growth tools, and agentic AI automation that empower our merchants to maximize Narvar’s value for their business.
About the Role
We are seeking a Senior Product Manager with a platform background to drive the next evolution of our merchant experience.
This role is critical to Narvar’s next phase of growth. You will own the vision, roadmap, and execution for platform capabilities like governance, entitlements, experimentation, business logic, and agentic AI tools for our enterprises. You are a natural systems thinker and comfortable with the inherent tension of platform work, and you excel at extracting the underlying need from both technical and business stakeholders to find the common denominator.
Day-to-day
- Define and execute the multi-year strategy for Narvar's core platform and shared services, aligning with product, engineering, and business goals.
- Own the roadmap and development for Narvar’s platform services powering business user experiences, (e.g., governance, globalization, entitlements, workflows, business logic, upsell & growth, etc.)
- Champion a world-class experience creation platform for merchants, ensuring our services are powerful, scalable, and easy to build with.
- Partner closely with product teams to understand their customer needs, ensuring your platform roadmap delivers foundational services that directly enable their success.
- Drive the adoption of platform services across all product-engineering teams, measuring impact and iterating based on feedback.
- Champion obsession for your customers (internal developers, merchant-facing teams, and end-consumers) through deep research, data analysis, and partnership.
- Track and prioritize measurable outcomes for platform adoption, performance, reliability, and business value.
What You'll Gain
- Direct impact on the post-purchase experience of hundreds of millions of shoppers via 1,400 of the world’s biggest names in retail.
- Leadership in building the core platform that will power Narvar's next generation of products.
- Work in a high-impact space that directly accelerates the entire engineering organization.
What we're looking for
- 6+ years of product management experience, with a significant focus on enterprise platform products and business users at a high-scale B2B SaaS company.
- Obsessed with and experienced in building exceptional enterprise user experiences; you have a natural product sense for business user needs and workflows.
- Track record of building shared services (e.g., business logic, experimentation, workflow management) and successfully driving their adoption across multiple internal engineering teams.
- 4+ years in e-commerce
- Demonstrated ability to align conflicting stakeholder goals and drive consensus on a centralized platform strategy.
- Experience managing products with complex constraints (Localization, RBAC) while maintaining a seamless user experience.
- Bachelor’s degree in Computer Science, Engineering, or equivalent technical experience; You are comfortable discussing API schemas, service structure, and data models with engineers. Advanced degree a plus.
Bonus points
- Experience integrating LLMs or AI agents into B2B workflows.
- Experience with product-led growth mechanics in an enterprise setting.
- Experience in B2B or B2B2C retail technology or eCommerce
Why Narvar?
We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!
From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.
Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#LI-BB1
#LI-Remote
The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.
Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.
Ready to apply?
Apply to Narvar