Narvar is growing! This role requires you to be in office one week per quarter. As a Technical Support Engineer, you will be the department subject matter expert and provide advanced technical assistance and support to customers and other support engineers.You will work closely with not only the support team but other cross functional teams ( Sales, Implementation, Engineering, Logistics, etc )in helping drive function level initiatives for the overall success of Narvar. You will also serve as the primary escalation point in resolving complaints and complex issues from high value customers. You’ll help to identify areas of improvement contributing to the improvement and development of support processes.

Day-to-day

• Diagnose and resolve high-priority, complex technical issues reported by customers, ensuring timely resolution and high customer satisfaction
• Conduct thorough root cause analysis of recurring issues to identify and implement preventive measures
• Ensure high ticket productivity while maintaining a minimal backlog
• Manage and prioritize incidents and service requests using internal tools, ensuring compliance with service level agreements (SLAs)
• Serve as the main escalation point for critical issues and actively participate in customer calls as required
• Provide On Call support in rotation including weekends to provide support for incidents, alerts and monitoring as needed. 
• Work with cross functional teams like Sales, Implementation, logistics, Engineering in driving resolution to critical customer issues and drive process improvement initiatives

Other KRA’s

• Mentor and provide guidance to junior support engineers, fostering a collaborative and learning-focused environment.
• Work closely with cross-functional teams, including engineering, product management, and sales, to address customer needs and feedback.
• Data driven approach in Identify opportunities for improving support processes and tools, and contribute to the development and implementation of enhancements.
• Participate in or lead projects aimed at improving support services, product features, and customer satisfaction
• Create and maintain detailed technical documentation, including knowledge base articles, troubleshooting guides, and best practices
• Maintain deep expertise in the company’s products, services, and technologies, staying updated with the latest developments and industry trends.

What we’re looking for

• 5-8 years of experience in technical support or a related field, with a strong background in troubleshooting and resolving complex technical issues for global customers in the product support space
• Deep understanding of API’s and Knowledge of database tables & SQL
• Proficiency in HTML, CSS, JavaScript and Microsoft excel and intermediate Python
• Ability to work independently with minimal supervision as a member of a team spanning across multiple cultures and time zones
• Outstanding verbal and written communication skills, with the ability to explain technical concepts to technical and non-technical audiences
• Excellent analytical and problem-solving abilities, with a proven track record of resolving complex technical issues.
• Strong customer service orientation, with a commitment to delivering exceptional support experience.
• Flexibility and agility with changing priorities and responsibilities in a fast paced environment
• Ability to create and maintain detailed technical documentation, including knowledge base articles, troubleshooting guides, and best practices

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Remote

Narvar is Growing! We’re building Navi — Narvar’s agentic AI that automates post-purchase resolution for the world’s leading retailers. Hundreds of millions of consumers interact with Narvar every year. Navi is our agentic AI that resolves delivery issues, returns, and refunds through natural conversation — powered by IRIS and 74 billion consumer touchpoints. 

We're looking for senior AI engineers to own this system end-to-end: architecture, model selection, production operations. You'll help decide what gets built and how.

Day-to-day

• Design and build conversational AI agents for returns, claims, and customer service experiences
• Own agent systems from architecture → implementation → evaluation → production operations
• Build RAG / context graph retrieval pipelines that ground agent responses in real company and customer data
• Design agent orchestration for multi-step workflows that interact with identity, risk, order, and loyalty systems
• Create evaluation frameworks to measure task completion, accuracy, safety, and user satisfaction
• Implement guardrails and safety mechanisms — content moderation, hallucination detection, graceful fallbacks
• Integrate conversational experiences across web, mobile, SMS, and email channels
• Make real decisions around prompt design, model selection, latency/cost/quality tradeoffs, and failure modes
• Collaborate with product, design, and ML teams to build systems that are technically sound and product-aware

What We’re Looking For

We care more about judgment and ownership than credentials.

You’re likely a strong fit if you:

• Have shipped conversational AI or agent-based systems used by real users in production
• Have built production systems on top of LLM APIs and agent frameworks — not just prompt playgrounds, but real integrations involving tool orchestration, context management, and reliability at scale
• Have a point of view on model selection tradeoffs — when to use frontier APIs vs. open-weight models (Qwen, Llama, Mistral), and understand the cost, latency, privacy, and capability tradeoffs of each
• Understand prompt engineering beyond basics: structured outputs, few-shot learning, chain-of-thought, tool calling
• Have built context graph pipelines that go beyond naive retrieval — entity resolution, relationship modeling, and dynamic context assembly from structured and unstructured data
• Have designed agent architectures that use function calling, tool execution, or multi-step reasoning
• Have strong programming skills in Python or TypeScript
• Have experience building and integrating APIs and backend services
• Are comfortable reasoning about evaluation, safety, and reliability in non-deterministic systems
• Take initiative naturally and are comfortable operating with ambiguity

Bonus points

These aren’t hard requirements, but strong indicators:

• You’ve worked in startup or high-ownership environments
• You’ve built and operated AI systems in production, including monitoring and incident response
• You’ve evaluated and iterated on LLM systems for accuracy, hallucination, latency, and cost
• You’ve built or integrated MCP servers or similar tool-use infrastructure
• You’ve influenced technical direction by earning trust, not by mandate
• You use modern tooling (including AI-assisted development workflows) to increase leverage, not outsource thinking

(Note: we care about outcome and judgment, not how flashy your tools are.)

Why AI at Narvar?

Because post-purchase is one of the highest-leverage applications of conversational AI.

We’re building AI agents where:

• The problem space is well-defined but complex — returns, claims, and support have clear business logic but messy real-world edge cases
• Scale is real — hundreds of millions of consumer interactions per year across major global retailers
• Impact is measurable — resolution rates, customer satisfaction, cost savings, not vanity metrics
• The work is greenfield — you’re not maintaining a legacy chatbot, you’re building the next generation

You’ll help define where and how AI agents should operate, not just implement someone else’s spec.

Why Narvar ( from an Engineer's perspective?)

• Real scale, real customers, real consequences
• Startup-level ownership with platform-level impact
• Teams that value thinking, judgment, and responsibility
• Low ego, high trust, and room to do your best work

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-BB1

#LI-Remote

Narvar is Growing! We are looking for a high-potential B.Tech graduate with a strong foundation in Artificial Intelligence and process automation to join our team as an AI Consultant for a 12-month engagement. You will work directly on high-impact projects that use AI to automate and transform our HR and Finance functions.

This is a senior internship role with real ownership and accountability. You will be expected to independently drive projects end-to-end — from understanding the problem, designing the solution, building and testing it, and handing it over to business teams. You will work closely with senior HR and Finance leaders, and your output will directly affect how hundreds of employees experience these functions.

Given the compensation and duration, we expect candidates who can demonstrate either strong academic performance in AI/ML, prior projects, or hands-on experience with AI tools. Fresh thinking combined with technical seriousness is what we are looking for.

Day-to-day

HR Projects

Chatbot & Knowledge Management

• Build and maintain an AI-powered HR chatbot that answers employee questions about policies, leave, payroll, and benefits
• Design and test conversation flows for the chatbot — writing instructions, testing responses, and continuously improving accuracy
• Help digitise and organise HR policy documents so the AI can read and reference them correctly
• Analyse common employee queries to identify gaps in HR documentation and recommend content updates

HR Operations Automation

• Automate repetitive HR tasks such as leave tracking, onboarding checklists, exit checklists, and document collection using appropriate tools
• Build AI agents that monitor, update, and distribute HR dashboards to Executives and Managers — reducing manual reporting effort
• Design automated workflows that surface key HR metrics (headcount, attrition, leave utilisation) to the right stakeholders at the right time

Performance Management Automation

• Automate performance review cycle processes — reminder workflows, form collection, status tracking, and escalation nudges
• Build tools to aggregate and visualise performance data for managers, removing manual consolidation from spreadsheets
• Design AI-assisted pipelines to flag review completion rates, identify bottlenecks, and generate summary reports for HR leadership

Talent Acquisition & Recruitment

• Build dashboards and automated reports tracking talent acquisition metrics — pipeline volume, source effectiveness, time-to-offer, and offer acceptance rates
• Design AI-assisted application review workflows to help the recruitment team prioritise and triage high volumes of applications faster
• Automate candidate communication touchpoints such as acknowledgement emails, status updates, and interview scheduling reminders
• Create tools that surface hiring funnel analytics to Hiring Managers and HR leadership in real time

Finance Projects

• Automate routine finance workflows such as invoice processing, expense categorisation, and reimbursement tracking
• Build simple AI-assisted tools to flag anomalies or inconsistencies in financial data
• Create automated reports and dashboards using Google Sheets or similar tools, reducing manual data entry
• Assist in mapping existing manual finance processes and proposing AI-based alternatives
• Test and document automation tools before they are rolled out to the finance team

What we’re looking for

• B.Tech degree in Computer Science, AI/ML, Data Science, Electronics, or related branch — 2024 or 2025 pass-out
• Demonstrable hands-on experience with AI tools — projects, hackathons, internships, or self-built tools all count
• Working knowledge of Python — able to write scripts, use libraries, and debug independently
• Strong understanding of at least one AI/ML concept: LLMs, NLP, classification, automation pipelines, or similar
• Comfortable working with Google Workspace (Docs, Sheets, Drive) and cloud-based tools
• Excellent written communication in English — you will be writing specifications, documentation, and chatbot content
• Ability to manage your own work, meet deadlines, and proactively communicate blockers

Bonus points

• Experience with LLM APIs — OpenAI, Anthropic Claude, or Google Gemini
• Prior internship or freelance project involving AI, automation, or data — even if short
• Familiarity with no-code/low-code tools: Zapier, Make, Botpress, Flowise, or similar
• Basic understanding of HR or Finance workflows from coursework, projects, or prior exposure
• A GitHub profile, portfolio, or any public evidence of what you have built
• Experience with prompt engineering, RAG pipelines, or building chatbots

What you will earn

• By the end of this internship, you will have hands-on experience that most fresh graduates do not get from classroom learning alone:
• How to build and deploy a working AI chatbot using real enterprise tools
• How to design automated workflows that replace manual, repetitive tasks
• How to work with HR and Finance stakeholders to understand their pain points and translate them into technical solutions
• Practical exposure to AI tools, APIs, and no-code platforms used in Indian companies
• How to document, test, and hand over a technical project to a non-technical team
• Real experience you can put on your resume and explain confidently in interviews

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-PR1

#LI-Remote

Location: Bay Area, California (San Mateo)

Work Type: Hybrid (1-2 days per week) 

Narvar is growing! We are looking for a tech-forward VP of Finance to serve as a strategic architect for our financial operations. This is a high-impact role designed for a self-starter who prefers running a lean, elite operation over managing a large team. You will be the right hand to our CFO, taking full ownership of our financial engine and preparing the organization for the next steps in our growth.  

Day-today

• Strategic FP&A Ownership: Fully own forecasting, budgeting, and long-range modeling. Your goal is to provide the CFO with "push-button" visibility into the health of our SaaS, and transactional revenue, along with key financial and business metrics.
• M&A Strategy & Benchmarking: Drive financial due diligence and valuation for M&A activity. You will build and maintain the benchmarking frameworks we use to evaluate potential targets.
• Finance Systems & AI Transformation: This is not a maintenance role — you will be the architect of our next-generation finance stack. Lead the evaluation, selection, and implementation of modern FP&A tooling. Embed AI and automation across budgeting, forecasting, and close workflows to eliminate manual effort and improve decision velocity. 
• Lean Financial Operations: Oversee the monthly close process with high integrity and speed. Set the standard for accuracy, cycle-time reduction, and process discipline across the finance function.
• Board-Level Narratives: Produce high-impact Board decks and financial presentations. You must be able to translate complex data into a clear, compelling story. 
• The Connective Tissue: Partner daily with Rev Ops, Deal Desk, and Executives leadership to ensure financial alignment across the company.

What we’re looking for

• 10+ years of progressive finance leadership, with deep expertise in SaaS unit economics and revenue growth.
• Mastery of FP&A & Modeling: Proven ability to build complex, 3-statement models and long-range plans from scratch.
• M&A Track Record: Direct experience in the full M&A lifecycle, specifically in benchmarking targets and conducting financial due diligence.
• AI & Tech Forward: A track record of leveraging AI and automation to overhaul budgeting processes and streamline the monthly close.
• The "Player/Coach" DNA: A self-starter who thrives in agile environments and prefers scaling through technology and process over large headcounts.
• Strategic Partner: Exceptional communication skills with experience producing Board-level narratives and partnering with Executive stakeholders. 
• Education: Bachelor’s in Finance, Accounting, or Economics; MBA or CPA preferred.

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Narvar is growing! We are hiring a Senior Software Engineer II to build new products and improve all aspects of the Narvar platform. Data is at the core of our competitive advantage so the work you do has a large impact across the company, our business partners, and the lives of our end users.

Machine Learning Engineers at Narvar work across the stack. We are ‘full-stack’ ML Engineers. This means that we write production-level code and own machine learning operations for our teams. 

Day-to-day

• Design and deploy machine learning algorithms for use cases spanning e-commerce, consumer trends, markets, logistics, and new products
• Work on real-world consumer data for natural language processing, image classification, time series analysis, outlier detection, user modeling, etc
• Work with large unstructured data
• Be at the intersection of mathematics, machine learning, business, and computer science and impact millions of users through your work
• Multiply the effect of your data science and data team members by building frameworks, tools, and methodologies that the entire team use 
• Provide thought leadership to a team through high quality write-ups, reviews, and a strong vision grounded in practical experience and a wider industry view

What we’re looking for

• Strong machine learning skills. 
• Fluency in Python, PyTorch, Tensorflow, Pandas, numpy, and machine learning packages
• Data Engineering skills and large data experience. You should have dealt with large amounts of data (TB) in a production setting, built world class data pipelines using cutting edge tools (e.g. Spark).
• 10+ years of hands-on experience shipping models to production, working on a variety of problem spaces (eg: user modeling, spam classification, prediction, clustering etc)
• MS in Computer Science, Statistics, Math, Science (physical or social), Engineering or similar quantitative and computation field plus 5+ years of industry experience
• Strong software engineering and coding skills with the ability to write production quality code
• Strong understanding of probability & statistics, machine learning, and algorithms
• Experience with SQL and NoSQL databases
• Experience working with Linux, shell scripting
• Previous startup experience strongly preferred

Bonus Points

• Experience implementing applications on Google Cloud Platform
• Experience with deep generative models or graph learning a plus.
• Tag your application with your solution to an active / recently concluded Kaggle competition, to get ahead of the list :)
• Experience leading a team of data and data scientists; Strong ability to multiply the effect of the team and the team members; excellent written communication; self-starter that can balance sophistication with practicality 

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ + other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-BB1

#LI-Remote

Narvar is growing! We’re building the data infrastructure behind the post-purchase experiences of hundreds of millions of consumers. When a shopper tracks a package, initiates a return, or gets a delivery notification through one of our 1,500+ brand partners, our data systems are doing the work behind the scenes. We’re looking for a Senior Data Engineer to own and evolve the pipelines, platforms, and data products that power Narvar’s analytics, ML, and merchant-facing products.

You’ll work across the full stack of our data infrastructure, from ingestion and transformation to the analytics surfaces our merchants use every day. You’ll make architectural decisions, ship production systems at scale, and we expect you to work in an AI-native way, using agentic coding tools to increase your leverage and ship faster.

Day-to-day

• Design, build, and operate data pipelines that process terabytes of transactional data daily using Airflow/Composer and BigQuery
• Own end-to-end data models and transformations that power merchant analytics, operational reporting, and ML features
• Build and maintain embedded analytics infrastructure — the data products our merchants interact with directly
• Evolve our data platform on GCP, including BigQuery, Cloud SQL, AlloyDB, and CDC datastreams
• Improve data quality and reliability through testing, observability, alerting, and validation frameworks
• Own data lineage, metadata, and documentation, and help prepare our data layer for agentic and LLM-powered use cases with semantic clarity and standardized metric definitions
• Collaborate cross-functionally with product, ML, and GTM teams, and contribute to technical direction through design docs and architecture decisions

What We’re Looking For

We care about judgment and ownership over credentials.

You’re likely a strong fit if you:

• Have 5–8 years of experience building and operating production data systems
• Have strong SQL skills and are proficient in Python, with flexibility to pick up other languages as needed. Comfortable building and maintaining APIs.
• Have worked with modern data stacks on cloud platforms (GCP preferred, but AWS or Azure transfers well), including cloud data warehouses like BigQuery, ELT patterns, and orchestration with Airflow
• Understand data modeling deeply — dimensional modeling, slowly changing dimensions, incremental processing
• Treat data quality, lineage, and observability as first-class engineering concerns
• Communicate clearly with technical and non-technical stakeholders and are comfortable working cross-functionally
• Already use AI and agentic coding tools as a core part of how you work for planning, code generation, debugging, and code review.

Signals That You’ll Thrive Here

These aren’t hard requirements, but strong indicators:

• You’ve worked in startup or high-ownership environments where you wore multiple hats
• You’ve built or maintained embedded analytics or multi-tenant data products
• You’re excited about making data accessible to AI systems, whether that’s through better metadata, semantic layers, or preparing datasets for agentic workflows
• You care about cost optimization and data governance

Why Data Engineering at Narvar?

Because post-purchase is one of the most data-rich and underserved problem spaces in e-commerce.

We process 10+ billion consumer interactions across 1,500+ retailers, 38 countries, and 55 languages. That data spans tracking, returns, claims, notifications, and customer care. Most data engineering roles have you building pipelines for internal dashboards. Here, the data products you build are the product — merchants make decisions from the analytics we surface, and our agentic AI (Navi) reasons over the data layer you help shape. We’re at an inflection point, investing in embedded merchant analytics and LLM-readiness. You’ll get startup-level ownership with platform-level impact, on a team that values thinking, judgment, and responsibility.

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-BB1

#LI-Remote

Location: Toronto preferred

Reports to: Chief of Staff to the CEO

The Opportunity

Narvar is hiring! We are seeking a Strategy & Transformation Lead to join the Office of the CEO. This is a high-visibility, high-impact role designed for a professional who can bridge the gap between complex data and strategic storytelling. You will be responsible for defining how Narvar measures success in the age of AI, driving critical CEO-sponsored initiatives, and crafting relevant narratives on Narvar’s business and product evolution.

This is a unique opportunity for someone who enjoys bridging strategy to execution and exploring unchartered territory in how to evaluate a scaling business.  

Day-to-day

1. Analytics & Strategic Storytelling 

As the primary analytical lead for the Office of the CEO, you will define how Narvar communicates its value to the Board, investors, and the market.

• Value Framework: Evolve the metrics and logic for how we value products in an AI-first world
• Board & Executive Comms: Partner with the CoS to communicate data and key insights to the Board and Executive team. You will translate complex operational data into clear, persuasive narratives that highlight Narvar's strategic trajectory.
• Performance Architecture: Design and maintain a "Control Tower"— develop and evolve a suite of dashboards and KPIs that provide real-time visibility into business health and efficiency.

2. AI Transformation Program Management

You will drive a central role in Narvar’s internal AI evolution.

• Use Case Prioritization: Partner with cross-functional leaders (Engineering, GTM, Finance, CX) to identify, define, and rank-order internal AI use cases and tool deployments.
• Measurement Frameworks: Own the "Source of Truth" for AI progress. You will develop and track leading indicators (e.g., tool adoption) and lagging indicators (e.g., ticket resolution, time-to-value) to prove the transformation’s impact.
• Change Management: Ensure that AI initiatives aren't just "pilots" but are integrated into the core operational fabric of the company - including closing skill set gaps.

3. CEO-Sponsored Initiatives 

Take on additional CEO‑sponsored cross‑functional initiatives (AI‑adjacent or otherwise) where similar skills are needed: structured problem‑solving, cross‑org execution, and change leadership.

What we’re looking for

You are a high-level individual contributor who thrives in a "partnership" model. You don't need a large team to be effective; you need data, a goal, and the autonomy to build the solution.

• Experience: 6–10 years in Management Consulting, Investment Banking, or Strategy/BizOps at a high-growth technology company. Startup and transformation experience within the E-commerce/Retail SaaS/B2B space is strongly preferred.
• Data-Driven Rigor: A passion for measurement. You are comfortable defining KPIs, designing skill frameworks, and building models to quantify business value.
• Narrative Mastery: You have a gift for slide design and executive writing. You can take raw data and turn it into a story that influences a Boardroom.
• High Agency: A self-motivated, "builder" mindset. You thrive in fast-paced environments and can manage multiple high-priority strategic initiatives without losing sight of the details. You enjoy collaboration and constant communication across diverse teams.
• AI Fluency: Familiar with modern AI and productivity tools (LLM-based copilots, automation, BI). You have a practical, "human-first" lens on how non-technical teams adopt new tech.

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Narvar is growing! Narvar is looking for an entrepreneurial, impact-driven Principal Product Manager to lead Narvar Secure, our rapidly growing shipping insurance solution for e-commerce retailers. This is a high-visibility role where you’ll own the end-to-end strategy to scale adoption, transform onboarding into a seamless self-serve experience, and optimize conversion flows that directly drive revenue for both Narvar and our merchants.

You’ll thrive in this role if you’re passionate about crafting seamless, user-centric experiences, making data-informed decisions, and solving complex integration challenges at scale.

About Narvar Secure

Narvar Secure enables ecommerce retailers to offer shipping protection at checkout, providing peace of mind for customers while unlocking a new revenue stream for merchants. After a successful initial launch, the product is gaining strong traction, and now we’re ready to scale. Join us to shape the future of the post-purchase experience!

Day-to-Day

• Drive Merchant Growth: Lead product initiatives that accelerate retailer adoption and reduce friction across the onboarding journey.
• Build Self-Serve Experiences: Redesign the onboarding process into intuitive, low-touch workflows that enable merchants to launch independently.
• Boost Attach Rates: Optimize messaging, design, and funnel performance to increase the percentage of orders with shipping protection.
• Lead Technical Integrations: Own integration strategies across e-commerce platforms (e.g., Shopify), support tools (e.g., Zendesk), ERPs, and Narvar’s internal product suite (e.g., Narvar Shield).
• Collaborate Cross-Functionally: Work closely with engineering, design, go-to-market, and customer teams to deliver high-impact outcomes.

What Success Looks Like

• Revenue Growth: Demonstrated impact on Narvar Secure revenue through product-led initiatives and funnel optimization.
• Rapid Merchant Activation: Increased volume and velocity of new merchant launches through scalable self-serve onboarding.
• Higher Attach Rates: Ongoing improvements in conversion driven by UX experimentation and A/B testing.
• Expanded Platform Support: Broader 3rd-party integration coverage that reduces lift for retailers and increases market reach.

What we're looking for

• 10+ years of product management experience with proven delivery of revenue-driving features
• Deep understanding of e-commerce and merchant workflows
• 5+ years in e-commerce
• Strong technical intuition; comfortable managing integrations and backend complexity
• Demonstrated success optimizing UX and improving conversion rates
• Experience with A/B testing, data analysis, and using insights to guide roadmap decisions
• Excellent collaboration skills across engineering, design, and business teams

Preferred Qualifications

• Direct experience owning buy path e-commerce flows
• Comfort with data tools like SQL, Looker, or similar
• Background in shipping, insurance, or risk-related fintech products
• Familiarity with insurance operations such as claims or compliance
• Experience with transactional or add-on revenue models
• Knowledge of platforms like Shopify, Salesforce Commerce Cloud, or BigCommerce
• Track record of building and managing third-party integrations

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-BB1

#LI-Remote

Narvar is Growing! We are looking for a Staff Software Engineer to build new product features that delight our customers. You will play a key role in guiding the future of our web application at Narvar by partnering with a cross-functional team including Engineers, Designers, Product Managers, and engineering leadership. You will lead process improvements that increase the velocity of the team, accelerating product development. As a Staff Engineer you will build a strong product-minded engineering culture by mentoring and guiding all levels of engineers. 

Day-to-day

• Own the architecture of new product platforms to drive business results and support extending existing ones.
• Implement scalable architecture and work on a committed team contributing to robust projects
• Write high-quality code that is modular, extendible and functional.
• Advocate for best patterns and practices in the area of system design, coding, performance, and testing.
• Developing a highly concurrent and distributed system.
• Defining and developing architecture models and roadmaps of application and software components to meet business and technical requirements, driving common usability across products and domains
• Work with cross-functional stakeholders including Product, Design, Sales, and Engineering Leadership to help break down business requirements into actionable plans
• Mentoring junior engineers on design, coding, and troubleshooting.

What we're looking for

• BS/MS in computer science, engineering, or equivalent experience
• You have 10+ years of experience as a software engineer working on distributed systems
• Numerous years of hands-on experience in architecture, design and development of enterprise applications, integrations & data infrastructure
• You have experience designing, developing, debugging, and operating resilient distributed systems
• You have experience with managing large, complex systems in the cloud
• You have proven track record in delivering efficient, scalable, reliable and maintainable customer facing systems on time
• You are not afraid to take initiative and help make an impact on the larger organization
• You have solid organizational and communication skills, the ability to prioritize tasks and keep projects on schedule
• Deep hands-on expertise in one or more of the following server-side languages: Java, Python, Go, Scala, Rust
• Extensive experience designing, building, and integrating with RESTful APIs
• Experience designing and scaling relational and NoSQL database platforms (such as MySQL, Postgres, Cassandra, DynamoDB, MongoDB, Redis, Elasticache)
• Experience with cloud computing platforms like AWS or GCP
• Experience building high volume, high performance, and highly available SaaS or consumer-facing products
• Previous startup experience strongly preferred

Bonus Points

• You have demonstrated experience managing, delivering and owning the services end-to-end
• You have solid track record engaging and collaborating across the organization in different locations
• You have led the technical architecture of maintainable and scalable applications and data systems

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-BB1

#LI-Remote

Narvar is growing! We are looking for Fullstack Software Engineers that enjoy working on both APIs and UIs. In this role, you will build products that power the post-purchase experience for the biggest brands in the retail industry. As a Fullstack Software Engineer, you will have a direct impact on our customer-facing products and work with modern technologies like Java, NodeJS, Python, React, and GraphQL to ship complex features that drive millions of views.

Day-to-day

Frontend Development (Primary Focus)

• Implement new product features & support/ extend existing ones
• Build frontend platform components leveraged across our internal, external products and ecommerce storefronts like Shopify, Salesforce etc
• Contribute to our overall architecture and maintain code quality standards by partnering with other senior engineers
• Work with product and design teams to translate wireframes and mockups into functional UI components

Backend Development (Secondary Focus)

• Contribute to development and maintenance of backend services using Golang, Node.js
• Understanding of google cloud platform (GCP) , CI/CD and be able to deploy code and infrastructure components
• Work with databases like postgres, spanner, bigquery
• Understand and implement RESTful or GraphQL APIs

What we're looking for

• You have a BS/MS in computer science, information systems, or equivalent
• You have 10+ years of experience building reliable, scalable, and high-quality systems
• Experience in building consumer facing applications with a frontend framework(s), such as React (preferable), Svelte Angular, Vue or Ember
• Experience building well-designed software with NodeJS or Golang
• Experience developing consumer facing applications consuming various APIs from a microservice backend system
• Experience with cloud platforms such as AWS, Azure, or GCP is a plus.
• Knowledge of full development life cycle and computer science fundamentals
• Strong focus on code quality and code reviews
• Experience with mentoring other engineers
• Previous startup experience strongly preferred with growth and product engineering mindset

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-BB1

#LI-Remote

Narvar is Growing! We are looking for Senior Software Engineers that focus on Distributed Systems. In this role, you will build products that power the post-purchase experience for the biggest brands in the retail industry. As a Distributed Systems Software Engineer, you will help us drive decisions on how best to scale and extend our platform and own reliability and scalability KPIs.

Note that we are hiring for these roles across multiple products and platform teams.

Day-to-day

• Work in a group of motivated engineers and help the members of your team grow technically
• Get inspired and influenced by your team and embrace modern engineering practices that will enable you to frequently release high-quality services
• Work with the team to design, estimate, develop and launch new products & features
• Resolve complex technical issues and drive innovations that improve system availability, resilience, and performance

What we're looking for

• BS/MS in computer science, engineering, or equivalent experience
• You have 7+ years of experience as a software engineer working on distributed systems
• Numerous years of hands-on experience in architecture, design and development of enterprise applications, integrations & data infrastructure
• You have experience designing, developing, debugging, and operating resilient distributed systems
• You have experience with managing large, complex systems in the cloud
• You have proven track record in delivering efficient, scalable, reliable and maintainable customer facing systems on time
• You are not afraid to take initiative and help make an impact on the larger organization
• You have solid organizational and communication skills, the ability to prioritize tasks and keep projects on schedule
• Deep hands-on expertise in one or more of the following server-side languages: Java, Python, Go, Scala, Rust
• Extensive experience designing, building, and integrating with RESTful APIs
• Experience designing and scaling relational and NoSQL database platforms (such as MySQL, Postgres, Cassandra, DynamoDB, MongoDB, Redis, Elasticache)
• Experience with cloud computing platforms like AWS or GCP
• Experience building high volume, high performance, and highly available SaaS or consumer-facing products
• Previous startup experience strongly preferred

Bonus Points

• You have demonstrated experience managing, delivering and owning the services end-to-end
• You have solid track record engaging and collaborating across the organization in different locations
• You have led the technical architecture of maintainable and scalable applications and data systems

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-BB1

#LI-Remote

Narvar is growing! We are looking for Senior Software Engineers that enjoy working on both APIs and UIs. In this role, you will build products that power the post-purchase experience for the biggest brands in the retail industry. As a Fullstack Software Engineer, you will have a direct impact on our customer-facing products and work with modern technologies like NodeJS, React, PostgreSQL and GraphQL to ship complex features that drive millions of views.

Day-to-day

• Implement new product features & support/ extend existing ones
• Build REST and GraphQL APIs that support a high volume of traffic
• Build frontend platform components leveraged across our internal and external products
• Contribute to our overall architecture and development experience partnering with other senior engineers

What we're looking for

• You have a BS/MS in computer science, information systems, or equivalent
• You have 7+ years of experience building reliable, scalable, and high-quality systems
• Experience with a frontend framework(s), such as React, Svelte Angular, Vue or Ember
• Experience building well-designed software with NodeJS, React and PostgreSQL
• Experience developing consumer facing applications consuming various APIs from a microservice backend system
• Experience defining REST or GraphQL APIs for new features
• Knowledge of full development life cycle and computer science fundamentals
• Experience with mentoring other engineers
• Previous startup experience strongly preferred
• Proficiency in utilising AI tools like Claude, Cursor, Copilot etc

Bonus point

• Experience working with Java, SpringBoot or Golang knowledge is a plus point

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-PR1

#LI-Hybrid

Narvar is growing! We’re looking for an experienced Staff Product Designer to take on a pivotal leadership role within one of our core product pillars. This is a unique opportunity to solve complex, high-impact problems, and redefine the foundational experiences that power Narvar's business for the world's most beloved brands.

As a Staff Product Designer, you will be a strategic design partner, responsible for driving the user experience for a suite of products that serve both retailers and their end-customers. You will be instrumental in transforming complex challenges into simple, guided, and intelligent solutions.

Day-to-day

• Lead the UX vision and strategy for your assigned product pillar, designing seamless and connected experiences for both retailers (merchants) and their end-customers (consumers).
• Design for complex systems: Tackle ambiguous problem spaces and drive the design for sophisticated workflows, configuration tools, and data-rich interfaces that are both powerful and intuitive.
• Collaborate deeply: Work in a tight, strategic partnership with product managers and engineering leads to translate complex business needs into elegant and effective design solutions.
• Mentor and elevate: Act as a leader and mentor within the design team, elevating the craft, improving our processes, and helping to grow our junior talent.
• Communicate with impact: Clearly articulate your design rationale and vision to stakeholders at all levels, from your immediate pod to the executive team.
• Champion a strong foundation: Partner with your peers to establish and evolve a scalable information architecture and consistent interaction models for the future of the Narvar platform.

What we’re looking for

• 7+ years of experience in product design, with a strong portfolio showcasing your work on complex B2B SaaS applications, enterprise tools, consumer-facing applications, and your ability to drive projects from concept to launch.
• Strategic product thinker: You're passionate about understanding the "why" behind the work and can partner effectively with product management to define the product vision, not just execute on features.
• Systems thinker: You have proven experience untangling complex, fragmented systems and designing logical, user-centric solutions.
• Expert in interaction design: You can translate complex requirements into simple, intuitive, and guided user experiences.
• Excellent communicator: You can clearly articulate your design decisions and influence a wide range of stakeholders.
• Fluency in leveraging AI tools throughout your design process, from research and synthesis to interactive prototyping.
• Proficiency with modern design and prototyping tools like Figma.

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-BB1

#LI-Remote

Narvar is hiring! We are hiring a proven sales executive specializing in new business acquisition, with a deep understanding of eCommerce and the Post-Purchase customer experience including selling delivery protection plans. This individual will excel in driving high-value opportunities with enterprise-level eCommerce customers, cultivating executive-level relationships, and consistently exceeding revenue targets.

Day-to-day

Sales Knowledge

• Proven success in new business development: Demonstrated ability to open doors and close deals, specifically targeting very large, enterprise-level clients.
• Consistent track record of exceeding quotas: Must provide examples of exceeding annual targets in prior alternative revenue generating roles.
• Consultative selling approach: Able to tailor solutions to meet the nuanced challenges of enterprise eCommerce clients.

Industry Knowledge

• Post-Purchase experience: Expertise in areas such as order tracking, returns management, customer communication, and enhancing post-purchase customer satisfaction.
• ECommerce focus: In-depth knowledge of the eCommerce industry, key players, and trends impacting enterprise businesses.
• Global supply chain understanding: Comprehensive knowledge of global supply chain logistics, including sourcing, inventory management, shipping, and last-mile delivery. Ability to understand and align Post-Purchase solutions with complex supply chain operations.

Client Relations Knowledge

• Existing enterprise relationships: A strong network of decision-makers at enterprise eCommerce companies (e.g., Abercrombie & Fitch, Nordstrom, etc)
• Executive-level communication: Ability to engage and influence C-suite stakeholders effectively.  Ability to provide extensive examples of these engagements/relationships during interview process

Core Competencies

• Strategic thinker: Skilled in identifying opportunities and aligning solutions with client needs.
• Results-driven: Focused on achieving measurable outcomes, with a strong sense of ownership and accountability.
• Adaptable and resilient: Thrives in fast-paced, high-stakes sales environments.

What we’re looking for

• 7–10+ years of enterprise-level sales experience, with a focus on eCommerce SaaS.
• Proven success selling to enterprise accounts with average deal sizes exceeding $200k ARR.
• Experience working with or within companies offering Post-Purchase solutions.
• Bachelor’s degree
• Proficiency in Salesforce and Gong
• Familiarity with integrating into eCommerce platforms (e.g., SFCC, Magento, Shopify, BigCommerce).
• Familiarity with prospecting tools (e.g., eTail Insights, Linkedin Sales Navigator, etc.)

Why Narvar? 

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1400+ + other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-SM1

#LI-Remote

We’re introducing Rust where correctness, performance, and reliability truly matter.

Narvar is Growing! Narvar is a multi-language platform, and we’re intentional about where we apply Rust. We’re looking for senior engineers to help us bring Rust into the backbone of the system — the parts that must be fast, safe, and correct under real-world scale.

This role is for engineers who want agency: people who enjoy identifying the right problems, choosing the right tools, and owning systems end-to-end. You won’t be handed a narrow ticket queue. You’ll help decide what gets built and how it should be built.

Day-to-day

• Design and build high-correctness Rust services that sit on critical platform paths
• Introduce Rust into areas where safety, determinism, and performance are essential
• Own systems from architecture → implementation → rollout → operations
• Make real decisions around concurrency, async boundaries, data integrity, and failure modes
• Work across service boundaries in a polyglot environment (Rust alongside other stacks)
• Collaborate with product, design, and frontend engineers to build systems that are technically sound and product-aware
• Improve reliability, observability, and system behavior through design, not just patching
• Mentor other engineers and raise the bar on system quality and ownership

What We’re Looking For

We care more about judgment and ownership than credentials.

You’re likely a strong fit if you:

• Have built and operated distributed systems in production
• Have deep hands-on Rust experience (not just experiments or side projects)
• Understand where Rust shines — and where it doesn’t
• Are comfortable reasoning about concurrency, async systems, and correctness guarantees
• Have experience designing APIs and data contracts that evolve safely over time
• Have worked with relational and/or NoSQL databases at scale
• Have deployed and operated services in AWS or GCP (We are a GCP Shop though!)
• Take initiative naturally and are comfortable operating with ambiguity
• Communicate clearly and make tradeoffs explicit

Bonus Points

These aren’t hard requirements, but strong indicators:

• You’ve worked in startup or high-ownership environments
• You’ve owned systems in production, including on-call responsibility
• You’re comfortable moving across the stack when needed (backend-first, full-stack aware)
• You’ve influenced architecture by earning trust, not by mandate
• You use modern tooling (including AI-assisted workflows) to increase leverage, not outsource thinking

(Note: we care about outcome and judgment, not how flashy your tools are.)

Why Rust at Narvar?

Because some parts of the system deserve stronger guarantees.

We use Rust where:

• Bugs are expensive
• Latency and throughput matter
• Safety and correctness are non-negotiable

You’ll help define where Rust belongs, not just write Rust in isolation.

Why Narvar (From an Engineer’s Perspective)?

• Real scale, real customers, real impacts
• Startup-level ownership with platform-level impact
• Teams that value thinking, judgment, and responsibility

Low ego, high trust, and room to do your best work

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ + other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-BB1

#LI-Remote

Narvar is growing! Narvar is the post-purchase experience leader, helping 1,500+ of the world’s most iconic brands engage and retain customers from order to doorstep and beyond. Our mission is to simplify and elevate every transaction moment to drive long-term customer loyalty and business growth. As we scale our platform globally, we're investing in intelligent, extensible infrastructure to support powerful, AI-native customer and developer experiences.

About the Team

The Merchant Experiences team builds the platform powering merchant and business user experiences at Narvar. Our scope includes core platform frameworks, design systems, configuration tooling, onboarding, growth tools, and agentic AI automation that empower our merchants to maximize Narvar’s value for their business.

About the Role

We are seeking a Senior Product Manager with a platform background to drive the next evolution of our merchant experience. 

This role is critical to Narvar’s next phase of growth. You will own the vision, roadmap, and execution for platform capabilities like governance, entitlements, experimentation, business logic, and agentic AI tools for our enterprises. You are a natural systems thinker and comfortable with the inherent tension of platform work, and you excel at extracting the underlying need from both technical and business stakeholders to find the common denominator.

Day-to-day

• Define and execute the multi-year strategy for Narvar's core platform and shared services, aligning with product, engineering, and business goals.
• Own the roadmap and development for Narvar’s platform services powering business user experiences, (e.g., governance, globalization, entitlements, workflows, business logic, upsell & growth, etc.)
• Champion a world-class experience creation platform for merchants, ensuring our services are powerful, scalable, and easy to build with.
• Partner closely with product teams to understand their customer needs, ensuring your platform roadmap delivers foundational services that directly enable their success.
• Drive the adoption of platform services across all product-engineering teams, measuring impact and iterating based on feedback.
• Champion obsession for your customers (internal developers, merchant-facing teams, and end-consumers) through deep research, data analysis, and partnership.
• Track and prioritize measurable outcomes for platform adoption, performance, reliability, and business value.

What You'll Gain

• Direct impact on the post-purchase experience of hundreds of millions of shoppers via 1,400 of the world’s biggest names in retail.
• Leadership in building the core platform that will power Narvar's next generation of products.
• Work in a high-impact space that directly accelerates the entire engineering organization.

What we're looking for

• 6+ years of product management experience, with a significant focus on enterprise platform products and business users at a high-scale B2B SaaS company.
• Obsessed with and experienced in building exceptional enterprise user experiences; you have a natural product sense for business user needs and workflows.
• Track record of building shared services (e.g., business logic, experimentation, workflow management) and successfully driving their adoption across multiple internal engineering teams.
• 4+ years in e-commerce 
• Demonstrated ability to align conflicting stakeholder goals and drive consensus on a centralized platform strategy.
• Experience managing products with complex constraints (Localization, RBAC) while maintaining a seamless user experience.
• Bachelor’s degree in Computer Science, Engineering, or equivalent technical experience; You are comfortable discussing API schemas, service structure, and data models with engineers. Advanced degree a plus.

Bonus points

• Experience integrating LLMs or AI agents into B2B workflows.
• Experience with product-led growth mechanics in an enterprise setting.
• Experience in B2B or B2B2C retail technology or eCommerce

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-BB1

#LI-Remote