As Marqeta’s Credit Risk Senior Analyst, you will lead our underwriting strategy helping us to launch successful credit programs. You will drive innovation to establish best in class credit strategies and underwriting models. You will work closely with internal stakeholders including Banking, Product, Finance, and Data while partnering and building strong relationships with external bank partners and customers.

 We work Flexible First. This role can be performed remotely in the United States, only in one of our National locations, which you can review here.

The Impact You’ll Have

• Evaluate and refine credit policies and models for both consumer and SMB credit cards to minimize losses and enhance profitability.
• Develop and implement tailored, data-driven strategies for effective management of the consumer and SMB credit card portfolios.
• Conduct risk segmentation, behavioral, loss forecasting, line management and other empirical analyses to support and refine credit models used in underwriting practices for consumer and SMB credit card portfolios.
• Build dashboards and present regular reports on key performance indicators (KPIs) and key risk indicators (KRIs) specific to consumer and SMB credit cards to senior management.
• Maintain up-to-date knowledge of regulations and compliance requirements affecting both consumer and SMB credit card products.

  Who You Are

• Bachelor’s degree in Mathematics, Statistics, Economics, Finance, or another quantitative field.
• Minimum of 3 years of professional experience in a financial institution with a focus on credit risk analysis.
• Advanced proficiency in SQL and experience with statistical modeling, including machine learning techniques.
• Demonstrated ability to solve white space problems and develop innovative solutions.
• Exceptional attention to detail and the ability to work independently on complex projects.
• Strong communication skills, with experience in presenting and explaining complex data to senior leadership.
• Innate curiosity to dive into a problem with minimal instruction to discover what the issue might be.

Nice-to-Haves:

• Master’s degree in a related field.
• Proficiency in Python and R for data analysis and modeling.
• Direct experience in managing consumer and SMB credit card portfolios.
• Experience with automated decision engines
• In-depth knowledge of regulatory standards specific to the credit card industry.

Your Manager

Neha Nanda, Senior Director, Credit Risk

Our (typical) process:

1. Application Submission
2. Recruiter video call
3. Hiring manager video call
4. Virtual “Onsite” consisting of 4-5, 45 min calls
5. Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States.
• Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
• Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:

• National: $99,000 - $123,800
• Premium: $107,200 - $134,000
• Premium Plus: $116,600 - $145,700

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Through Flex First, the freedom to live and work wherever you and your family thrive
• Annual “development dollars” to support our people growth and development

As Marqeta’s Staff Software Engineer - Kubernetes Operations, you'll be instrumental in scaling our platform to meet the demands of our rapidly growing business and help architect solutions that power millions of transactions daily.

We work Flexible First. This role can be performed remotely in the United States, only in one of our National locations, which you can review here.

The Impact You’ll Have

• Design, build, and maintain highly available Kubernetes infrastructure at scale
• Lead architecture decisions for container orchestration and cloud-native services
• Mentor engineers on Kubernetes best practices, container security, and cloud infrastructure
• Develop automation tools and improve CI/CD pipelines for containerized applications
• Collaborate with platform and application teams to optimize workload performance
• Drive initiatives to improve system reliability, observability, and disaster recovery
• Participate in on-call rotation and incident response
• Contribute to the technical roadmap and infrastructure strategy

Who You Are

• 8+ years of software engineering experience
• 3+ years of hands-on production experience with Kubernetes
• Strong understanding of container technologies (Docker, containerd)
• Experience with infrastructure as code (Terraform, Helm, or similar)
• Proficiency in at least one programming language (Go, Python, Java)
• Deep knowledge of networking, security, and distributed systems
• Experience with cloud platforms (AWS, GCP, or Azure)
• Strong communication and collaboration skills

Nice-To-Haves

• Certified Kubernetes Administrator (CKA) or Certified Kubernetes Security Specialist (CKS)
• Experience with service mesh technologies (Istio, Linkerd)
• Knowledge of observability tools (Prometheus, Grafana, Datadog)
• Experience in fintech or payments industry
• Contributions to open-source Kubernetes ecosystem

Typical Process

• Application Submission
• Recruiter phone call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 - 60 min calls
• Offer!

At this point, we hope you're feeling excited about the role. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so again, don’t hesitate to apply — we’d love to hear from you.

Compensation and Benefits

We work Flexible First. This role can be performed remotely in the United States, only in one of our National locations, which you can review here.

• National: A baseline tier that applies to most of the geographic territory of the United States.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:

• National: $174,700 - $218,400

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Through Flex First, the freedom to live and work wherever you and your family thrive

As Marqeta’s  Manager of Service Delivery & Partner Performance you'll be at the forefront of transforming customer support into a competitive advantage. This role puts you in the driver's seat to revolutionize how we deliver exceptional cardholder experiences through data-driven insights, cutting-edge technology, and strategic partnerships.

You'll have the autonomy to identify opportunities, architect solutions, and implement change that measurably elevates our support operations and cardholder’s experience. Working with talented cross-functional teams and strategic BPO partners, you'll not only meet KPIs and SLAs—you'll redefine what excellence looks like in fintech customer support.

This is your opportunity to make a tangible impact on cardholders while building a high-performing support ecosystem. You'll shape performance standards, drive operational transformation, and create the frameworks that scale as Marqeta grows. If you thrive on turning data into action, building collaborative partnerships, and seeing your strategies deliver real results, this role is your platform to shine.

We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!

This position is not for an existing vacancy.

The Impact You’ll Have

• Performance Fanatic: You don’t sit around and wait for things to happen. You strategize, plan, and monitor a path to operational success based on the right data.
• BPO Vendor Management: Manage the operational success of multiple programs across multiple products through building and maintaining effective relationships with operational BPO site leadership
• Performance Analysis & Reporting: Monitor and analyze contact center data (KPIs, metrics) to identify trends and areas for improvement.
• Process Optimization: Identify gaps, develop and implement sustainable and scalable solutions  to enhance operational efficiency, workflows, and customer satisfaction.
• Quality Assurance & Compliance: Define what great looks like and collaborate with QA and Complaints teams to ensure adherence to quality standards and compliance requirements.
• Technology Implementation: Utilize and drive enhancements through new tooling and AI solutions across our telephony, IVR and CRM system to improve agent efficiency and effectiveness 
• Leadership & Coaching: Motivate staff, provide coaching, and influence positive outcomes to cultivate a high-performing culture.
• Escalation Management: Resolve complex customer issues during moments of truth.
• Cardholder Experience Optimization: Foster strong relationships with key Program stakeholders to collaborate on enhancing cardholder experience through sharing expertise, CSAT/QA results and data drive operational efficiencies
• Change Management: Central role to new program launches and existing program refreshes
• Marqeta Culture Carrier: Champion culture cross-functionally through actively embodying Marqeta values, enhancing engagement, and facilitating culture-building activities 

Who You Are

• 7+ years of Customer Support Operations with equivalent years of experience in BPO industry or management of BPOs
• Strong communication skills (interpersonal, verbal, presentation, written, email) and track record of creating and executing strategic operational efficiencies 
• Demonstrated ability to drive customer satisfaction and experience using people, processes or technology to deliver exception outcomes
• Proven ability to influence and manage stakeholders (internal and external) to achieve positive outcomes
• Experience using data to drive insights and recommend changes for improvement
• Strong technical aptitude including Google Suite, Salesforce, Slack and contact center telephony systems (ex. Amazon Connect)
• Familiarity and first-hand knowledge in fintech, banking or payments
• Positive attitude, team player, adaptable, and resourceful
• Detail-oriented, organized, and adept at managing competing priorities
• Exercises sound judgement and decision-making across diverse scenarios
• Ability to travel globally

Nice-To-Haves

• Deep knowledge of payment processing, program management and/or issuing of debit and credit cards
• Demonstrated ability to manage and operate Amazon Connect
• Strong operational and customer-facing documentation skills with the ability to produce clear, engaging internal and external support guides
• Experience implementing and growing communication channels beyond phone and email
• Proven success in integrating AI solutions into BPO operations from generative AI tooling to agentic implementation of voice or chatbots

Your Manager

• Jena Baker, Ops Director of Global Customer Support Operations

Typical Process

• Application Submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. 

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD,  is: 114,500 - 143,000

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company 
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

Marqeta is looking for a Director, Software Engineering to lead and evolve our Credit platform. This is a critical leadership role responsible for scaling the next generation of innovative credit products that power modern fintech experiences. You will lead multiple engineering teams responsible for building, operating, and modernizing core components of our credit platform. This role requires a leader who sets a high bar, moves with urgency, and brings clarity in complex environments.

You will partner closely with Product, Data, Risk, Compliance, and Operations to define strategy, drive execution, and deliver resilient, secure, and highly available systems at scale.

We work Flexible First. This role can be performed remotely in the United States, only in one of our National locations, which you can review here.

The Impact You’ll Have

• Lead and develop multiple engineering teams responsible for core credit capabilities.
• Drive platform resiliency, scalability, and operational excellence.
• Partner with Product to shape roadmap, sequencing, and delivery strategy.
• Establish clear engineering standards around quality, reliability, testing, and documentation.
• Improve execution rigor including planning, sprint hygiene, and measurable outcomes.
• Lead architectural discussions and make high quality technical decisions.
• Stay close to the codebase and system design while empowering teams to execute.
• Recruit and develop top engineering talent and actively build bench strength.
• Create a culture of ownership, accountability, and continuous improvement.

Who You Are

• 10+ years of engineering experience with 5+ years leading managers or multiple teams.
• Experience building and scaling distributed systems in cloud native environments, preferably AWS.
• Strong background in microservices architectures and high availability systems.
• Proven ability to operate in regulated or compliance sensitive environments.
• Experience in fintech strongly preferred; credit domain experience is a plus but not required.
• Demonstrated track record of raising engineering standards and improving execution discipline.
• Comfortable navigating ambiguity while driving clarity and momentum.
• High personal standards and a bias toward action.

What Will Set You Apart

• Experience building or scaling credit products such as underwriting, ledgering, servicing, or transaction processing.
• Experience improving platform resiliency such as multi region architectures.
• Track record of evolving teams from good to great.
• Masters Degree in Computer Science.

Your Manager

• Rahul Rana

Recruiter For This Role

• Prashant Sharma

Typical Process

• Application Submission
• Recruiter phone call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls
• Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to the National tier within the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:

• National: $242,400 - $303,000

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Through Flex First, the freedom to live and work wherever you and your family thrive

As Marqeta’s  Manager of Service Delivery & Partner Performance, you'll be at the forefront of transforming customer support into a competitive advantage. This role puts you in the driver's seat to revolutionize how we deliver exceptional cardholder experiences through data-driven insights, cutting-edge technology, and strategic partnerships.

You'll have the autonomy to identify opportunities, architect solutions, and implement change that measurably elevates our support operations and cardholder’s experience. Working with talented cross-functional teams and strategic BPO partners, you'll not only meet KPIs and SLAs—you'll redefine what excellence looks like in fintech customer support.

This is your opportunity to make a tangible impact on cardholders while building a high-performing support ecosystem. You'll shape performance standards, drive operational transformation, and create the frameworks that scale as Marqeta grows. If you thrive on turning data into action, building collaborative partnerships, and seeing your strategies deliver real results, this role is your platform to shine.

We work Flexible First. This role can be performed remotely in the United States, only in one of our National locations, which you can review here.

The Impact You’ll Have

• Performance Fanatic: You don’t sit around and wait for things to happen. You strategize, plan, and monitor a path to operational success based on the right data.
• BPO Vendor Management: Manage the operational success of multiple programs across multiple products through building and maintaining effective relationships with operational BPO site leadership
• Performance Analysis & Reporting: Monitor and analyze contact center data (KPIs, metrics) to identify trends and areas for improvement.
• Process Optimization: Identify gaps, develop and implement sustainable and scalable solutions  to enhance operational efficiency, workflows, and customer satisfaction.
• Quality Assurance & Compliance: Define what great looks like and collaborate with QA and Complaints teams to ensure adherence to quality standards and compliance requirements.
• Technology Implementation: Utilize and drive enhancements through new tooling and AI solutions across our telephony, IVR and CRM system to improve agent efficiency and effectiveness 
• Leadership & Coaching: Motivate staff, provide coaching, and influence positive outcomes to cultivate a high-performing culture.
• Escalation Management: Resolve complex customer issues during moments of truth.
• Cardholder Experience Optimization: Foster strong relationships with key Program stakeholders to collaborate on enhancing cardholder experience through sharing expertise, CSAT/QA results and data drive operational efficiencies
• Change Management: Central role to new program launches and existing program refreshes
• Marqeta Culture Carrier: Champion culture cross-functionally through actively embodying Marqeta values, enhancing engagement, and facilitating culture-building activities 

Who You Are

• 7+ years of Customer Support Operations with equivalent years of experience in BPO industry or management of BPOs
• Strong communication skills (interpersonal, verbal, presentation, written, email) and track record of creating and executing strategic operational efficiencies 
• Demonstrated ability to drive customer satisfaction and experience using people, processes or technology to deliver exception outcomes
• Proven ability to influence and manage stakeholders (internal and external) to achieve positive outcomes
• Experience using data to drive insights and recommend changes for improvement
• Strong technical aptitude including Google Suite, Salesforce, Slack and contact center telephony systems (ex. Amazon Connect)
• Familiarity and first-hand knowledge in fintech, banking or payments
• Positive attitude, team player, adaptable, and resourceful
• Detail-oriented, organized, and adept at managing competing priorities
• Exercises sound judgement and decision-making across diverse scenarios
• Ability to travel globally

Nice-To-Haves

• Deep knowledge of payment processing, program management and/or issuing of debit and credit cards
• Demonstrated ability to manage and operate Amazon Connect
• Strong operational and customer-facing documentation skills with the ability to produce clear, engaging internal and external support guides
• Experience implementing and growing communication channels beyond phone and email
• Proven success in integrating AI solutions into BPO operations from generative AI tooling to agentic implementation of voice or chatbots

Your Manager

• Jena Baker, Ops Director of Global Customer Support Operations

Typical Process

• Application Submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls
• Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States.
• Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
• Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:

• National: $123,000 - $153,800
• Premium: $133,100 - $166,400
• Premium Plus: $144,700 - $180,900

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Through Flex First, the freedom to live and work wherever you and your family thrive