As Marqeta’s Key Account Manager, you will partner with a cross-functional team and manage one of our global strategic accounts. You will bring a strong track record of growth and deep relationship-building experience to provide exceptional client service, uncover revenue-generating opportunities and workable solutions to your customers. You persistently explore and uncover the business needs of your customer to understand how our product offerings can grow their business.

PLEASE NOTE: This is a hybrid role and requires employees to be based within 35 miles of our London office. You will be expected to work on-site two days a week, on Tuesday and Thursday, with the flexibility to work remotely on the other days.

The Talent team will share more details if selected for the "Recruiter" Interview. We'd love for you to join us!

The Impact You'll Have

This role performs a range of strategically essential activities - here are a few of them:

• Revenue Overachiever: You love charting a path to ambitious growth targets and hitting them.
• FinTech Guru: You already have deep knowledge of disruption in the financial services industry or possess a strong desire to learn the ropes while working with the top innovators in the space.
• Numbers Fanatic: You don’t sit around and wait for things to happen. You model, plan, and monitor a path to growth based on the right data.
• Strategic Connector: Our customers and partners rely deeply on the expertise and knowledge of our Account Managers. You excel at supporting cross-functional efforts and love connecting people and ideas to drive innovation.
• Curious Questioner: Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the industry in general.

Thoughtful Challenger: As a trusted partner leading with insights, you push yourself, the team, and your customers to think outside of the box and find creative solutions to strategic challenges.

Who You Are

• 10+ years of commercial account management experience 
• Strong communication skills (interpersonal, verbal, presentation, written, email) and track record of creating and executing strategic account plans
• Strong grasp of industry trends and competitive landscape
• Hands-on experience in negotiating contracts, pricing models and renewals
• Extensive knowledge in fintech, banking, payments and money movement

Key Skills And Competencies

• Proven experience growing and scaling strategic or enterprise accounts 
• Proven track record of managing global customers with multi-region stakeholders
• Proven track record of cross-selling and upselling, and ability to identify new revenue streams based on customer needs
• Demonstrated ability to influence others in a matrix environment, gaining buy-in at multiple levels across the organisation
• Experience leading business reviews and using data-driven strategies to make informed decisions
• Experience in Acquiring, Card Issuing or Processing.

Nice-To-Haves

• BNPL experience

Recruiter for this role

• Lou Devlin - Linkedin Profile (no agencies please!)

Typical Process

• Application Submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls
• Presentation Round to team
• Offer!

Compensation and Benefits

• Premium Private Medical and Dental coverage
• Generous time off program with additional “Floating Holiday days”
• Retirement savings program with company contribution
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Monthly stipend to support our remote work model
• Annual development stipend to support our people's growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave
• Wellbeing programs i.e. Modern Health, HealthKick and much more…

As Marqeta’s Senior Director, Sales (Strategic), you will manage a team tasked solutioning new and novel financial products for our Global Strategic Partners. Our Global Strategic Partnerships team collaborates with some of the world's most forward-thinking companies to provide cutting-edge Card Issuing and Processing solutions. These solutions empower customers to manage their finances, accumulate wealth, and foster economic stability. Marqeta is at the forefront of a revolution in payments as businesses shift towards offering innovative embedded financial solutions to their customers. We guide prospects and customers through the evolving payments landscape, suggesting innovative approaches, maximizing the value derived from money movement, and enhancing customer loyalty.

Marqeta partners closely with the most innovative companies globally to deliver Modern Card Issuing and Processing solutions that help customers manage their finances, build wealth and economic stability.  Marqeta is powering a transformation in payments as companies transition to providing innovative embedded financial solutions for their customers.  We advise prospects and customers on the shifting payments marketplace, potential ways to innovate in the space, derive increased value from the movement of money and increase customer loyalty. 

As the Senior Director, Sales (Strategic) at Marqeta, you will be entrusted with the leading one of our key global strategic accounts. Your role will involve close collaboration with various teams within Marqeta. You will be a trusted advisor, responsible for devising strategies to achieve your quarterly targets, expanding current programs, and launching new ones, all while fostering innovation and thought leadership.

NOTE: This is a hybrid role and requires candidates to be based within 35 miles of our London office. You will be expected to work on-site two days a week, on Tuesday and Thursday, with the flexibility to work remotely on the other days.

The Talent team will share more details if selected for the Recruiter Interview. We'd love for you to join us!

The Impact You’ll Have

• Lead a team focused on our key global strategic accounts.
• Increase revenue and gross profit by managing existing business, identifying upselling opportunities, and expanding current and new programs to additional markets.
• Develop and execute a strategic sales plan to achieve revenue targets and drive growth.
• Identify, engage, and build strong relationships with key decision-makers in enterprise organizations.
• Foster relationships with key executives at prospects and partners to establish a trusted advisor position and to establish a sustainable pipeline of opportunities and drive revenue growth.
• Facilitate cross-functional collaboration and alignment with key internal teams, including Solutions & Delivery, Product, Network, Sales Strategy and Operations, Banking Partnerships, and other key teams within our global organization to align on customer needs and ensure value creation and satisfaction.
• Deliver quarterly sales plans, OKR’s, and develop joint business plans with key prospects and partners.
• Maintain a deep understanding of Marqeta's solutions and effectively communicate value to clients.
• Provide accurate sales forecasts and pipeline management.
• Stay up to date on industry trends, competitor offerings, and customer pain points to refine sales strategies.
• Build a diverse, equitable, inclusive, and high-performing sales team by influencing the team's GTM strategy, hiring, team structure, culture, and sales processes.
• Drive cross-functional collaboration and alignment with key partner teams, including Vetting, Delivery, GNSO, Sales Strategy and Operations, Banking Partnerships and other teams in sales globally.

Who You Are

• 15+ years of Enterprise Technology experience in sales and account management within a payments organisation.
• 5+ years of experience in managing teams and a measurable track record of developing a team of high performing AEs & AMs.
• Experience selling and managing complex, multi-product technology platform solutions to Enterprise customers.
• Industry expertise in Payments, Retail, Fintech and Banking, with an ability to influence in complex situations.
• Proven experience in strategic account planning and execution for success. 
• Track record of delivering YoY new bookings and successfully expanding in-year revenue.

Great To Have But Not Required

• BNPL experience.

Recruiter for this role

• Lou Devlin - Linkedin Profile (no agencies please!)

Typical Process

• Application Submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls
• Presentation Round to team
• Offer!

Compensation and Benefits

• Premium Private Medical and Dental coverage
• Generous time off program with additional “Floating Holiday days”
• Retirement savings program with company contribution
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Monthly stipend to support our remote work model
• Annual development stipend to support our people's growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave
• Wellbeing programs i.e. Modern Health, HealthKick and much more…

As Marqeta’s Senior Account Manager, you will support one of our largest global strategic accounts, serving as the primary point of contact for day-to-day operations and ongoing client needs. Working closely with a cross-functional team, you will help ensure seamless execution, proactive communication, and high-quality client service.

You will build strong working relationships across the customer’s organization, identify opportunities to improve processes and drive incremental growth, and partner internally to deliver effective, timely solutions. By staying close to the customer’s evolving business priorities, you will help optimize daily operations and support long-term account success.

We work Flexible First. This role can be performed remotely. We’d love for you to join us!

The Impact You’ll Have

This role performs a range of strategically essential activities - here are a few of them:

• Curious Questioner: Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the industry in general.
• Thoughtful Challenger: As a trusted partner leading with insights, you push yourself, the team, and your customers to think outside of the box and find creative solutions to strategic challenges.
• Numbers Fanatic: You don’t sit around and wait for things to happen. You model, plan, and monitor a path to growth based on the right data.
• Strategic Connector: Our customers and partners rely deeply on the expertise and knowledge of our Account Managers. You excel at supporting cross-functional efforts and love connecting people and ideas to drive innovation.
• FinTech Guru: You already have deep knowledge of disruption in the financial services industry or possess a strong desire to learn the ropes while working with the top innovators in the space.

Who You Are

• 5+ years of Global Enterprise Account Management experience in the payments industry
• Strong communication skills (interpersonal, verbal, presentation, written, email) and track record of creating and executing strategic account plans
• Strong grasp of industry trends and competitive landscape
• Familiarity and first-hand knowledge in fintech, banking or payments
• Positive attitude, team player, adaptable, and resourceful
• Technical aptitude with demonstrated ability to understand and explain complex technical concepts in a straightforward manner
• Experience or familiarity with high-growth fintechs and financial services companies 
• Card Issuing and Processing experience

Key Skills & Competencies

• Proven experience growing and scaling strategic or enterprise accounts 
• Proven track record of managing global customers with multi region stakeholders
• Proven track record of cross-selling and upselling, and ability to identify new revenue streams based on customer needs
• Experience partnering with banking operations teams and external banking partners to drive critical submissions to completion
• Experience participating in business reviews and using data-driven strategies to make informed decisions

Typical Process

• Application submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of 3 - 4 video interviews
• Presentation
• Final Interview with Sales Leader 
• Offer!

Compensation and Benefits in Marqeta’s Revenue Organization

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States.
• Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
• Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

Within our Revenue organization at Marqeta, On Target Earnings (OTE) is composed of a mix between annual salary and variable compensation, which is earned based on your individual performance and that of your immediate team. The split is 70/30.

When determining an OTE figure we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire OTE range for this position is:

• National: $143,000 - $178,800
• Premium: $154,900 - $193,600 
• Premium Plus: $168,300 - $210,400

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development