Who We Are

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.

We’ve Got You Covered

Compensation Philosophy: We regularly review industry standards to ensure our total rewards package is competitive and fair. This commitment helps us attract and retain talented individuals who share our purpose.

Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success.

Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges.

Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul.

Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office.

Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions.

The Job: Collections Support Specialist

We are seeking a Collections Support Specialist to join our team. This position is responsible for supporting credit counselling/insolvency, deceased, third‑party agency initiatives, and call center operations as required.

What You’ll Do

Credit Counselling and Insolvency Support:

• Assist with account reviews for customers enrolled in credit counselling, consumer proposal and bankruptcy
• Maintain accurate data entry and ensure all reporting is current and correct
• Monitor payment schedules and identify discrepancies or missed payments
• Liaise with credit counselling agencies to ensure accurate and timely information/file exchange
• Process and update repayment arrangements in internal systems and external files with a strong emphasis on accuracy and high attention to detail
• Maintain compliance with applicable policies and regulatory guidelines
• Coordinate timely refunds in accordance with insolvency regulations and internal policies
• Initiate proactive charge-offs to ensure accurate financial reporting and compliance
• Validate and reconcile accounts to ensure data accuracy prior to debt sales
• Liaise with external vendors, trustees, and collection partners to address Insolvency inquiries
• Update external key indicators in systems to reflect correct account data

Estate Administration:

• Process deceased customer accounts in accordance with legal and organizational procedures
• Review estate documentation (e.g., death certificates, wills, probate documents)
• Communicate with NOKs, executors, legal representatives, and internal departments
• Ensure appropriate account closures, write-offs, or recoveries are handled accurately
• Maintain sensitivity and professionalism in all estate-related interactions
• Maintain compliance with applicable policies and regulatory guidelines

Collection Call Handling Support:

• Assist in calls, follow-ups, and escalation as needed
• Review and validate customer account notes for accuracy and completeness
• Support call quality assurance processes and reporting
• Help manage inbound/outbound communication workflows as needed

Cross functional support:

• Assist the collections team with daily administrative and operational support
• Provide flexible support across portfolios based on workload demands and priorities
• Assist with backlog management, queue monitoring, and task prioritization
• Contribute to process improvements and operational efficiency initiatives
• Collaborate on the investigation and resolution of discrepancies, support escalations, and fulfill manager-directed requests as needed
• Facilitate adequate coverage for the team by supporting team members during peak periods and absenteeism

What You’ll Bring to the Table

• Ability to work cross-functionally and communicate effectively with stakeholders
• High attention to detail with the ability to manage multiple priorities under tight deadlines

Education + Experience

• Minimum 2–4 years of experience in collections.
• Prior Insolvency experience is highly desirable.
• Post-secondary education in Business, Finance, or a related discipline (or equivalent experience).

Ready to lead

If you’re looking to utilize your collections experience, drive process improvements, and contribute to a high-performing finance organization, we’d like to hear from you.

Committed to Equal Opportunity:

MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs.

Please note: The salary range for this position is between C$ 50,000 to C$62,000.

GENERAL FUNCTION

Momentum’s Analytics team is looking for a Senior Data Analyst – Cards to join our growing Analytics Team. This individual will be the key person for consulting with the business to share data insights providing solutions, reports and strategies to launch, grow and take ownership of the data for our card product. Reporting directly to the Senior Manager of Analytics, the Senior Data Analyst – Cards will be the data subject matter expert for all card related data and any associated products and platforms, working closely with the product and marketing department, and external stakeholders. In addition to sharing data insights, the individual will have opportunities to work closely with business leaders in presenting findings and formulating data supported strategies.

If you see analytics as an opportunity to solve problems, build relationships, drive business and have fun while doing it, you’ve come to the right place.

DUTIES/RESPONSIBILITIES

• Leverage data expertise to analyze a wide spectrum of data to provide insights and solutions to the business.
• Identify and improve inefficiencies or issues in current data processes and reports with a “there’s always room for improvement” mindset.
• Conceive, design & develop purpose focused reports and dashboards that drives value and meets business needs
• Manipulate large data sets from multiple sources to provide business metric reporting
• Communicate concise and actionable business strategies from vast amounts of data for Sr. Management.
• Continuously broaden knowledge of different business verticals and their functions and how they utilize data
• Lead the regular touchpoint with business stakeholders to provide insights beyond what is requested and/or provide data solutions to improve their workflow
• Be able to provide accurate and reliable solutions and explanations independently with minimal supervision

EDUCATION

• Bachelor’s degree or higher in a quantitative field such as Decision Science, Data Science, Mathematics, Statistics, Computer Science, Operations Research, Engineering, Finance, or Economics

EXPERIENCE

• 3+ years of experience in reporting, analysis and strategy development in the financial services industry.
• Proven experience using SQL, R, Python, or similar data mining and analytics applications.
• Experience manipulating, creating and presenting insights with credit card data that influence credit card product strategy.
• Experience with Tableau, Microsoft Power BI, Microsoft SSRS or other tools.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Capable of completing descriptive, diagnostic, exploratory, predictive, and prescriptive analytical exercises.
• Proven ability to effectively analyze and interpret large amounts of raw data to accurately convey business needs.
• Excellent communication and presentation skills, and ability to simply explain complex information to both technical and non-technical audiences.
• Strong work ethic, curious and persistent determination in reviewing and reconciling variances.
• Ability to work autonomously as well as in a team setting.
• Aptitude and willingness to roll-up the sleeves and get involved in the details.
• Highly curious with the desire to go deep beneath the surface to solve problems.
• Good business judgment with demonstrated ability to think creatively and strategically.
• Desire to take full ownership of deliverables and be accountable for results
• Ability to provide deliverables accurately and on time with minimal supervision
• Ability to draw conclusions and provide explanations and make recommendations based on analysis

EMPLOYER’S RIGHTS

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.  This document contains Momentum Group’s confidential and proprietary information and is intended for Momentum internal use only.

At Momentum/Money Mart, our vision is to transform customers’ lives for the better. With over 40 years of experience in financial services and 400+ retail locations across Canada and the U.S., we are committed to providing tailored financial solutions to underserved customers often overlooked by traditional financial institutions.

Now, we’re bringing this purpose-driven approach to India, and we want you to be part of our journey.

OUR CORE VALUES: WHAT DRIVES US

• Where Everybody is Somebody: We prioritize inclusivity and respect, ensuring that every team member’s voice matters. We foster a collaborative environment where everyone can thrive. 
• We Say “Yes” When Others Say “No”: Our team is friendly and compassionate, dedicated to delivering an uplifting customer experience. We go the extra mile to provide solutions that truly make a difference, no matter where our customers are on their financial journey. 
• We Have a Passion for Our Purpose: We act with integrity and continually seek ways to grow and innovate. With the largest breadth of products in our industry and new offerings in development, we challenge the status quo to better serve our customers. 
• We Win as a Team: We believe in the power of teamwork and diversity, celebrating the unique talents of every team member. Hard work is recognized and valued, creating an environment where everyone contributes to our collective success. 
  
  

WHY JOIN MFSG TECHNOLOGIES INDIA?

Employee Benefits

We’re committed to supporting your health, well-being, and financial growth:

1. Competitive Employee Benefits

💠 Comprehensive Medical Coverage

• Includes employee, spouse, two children, and two parents.
• Coverage Amount: ₹6 lakhs annually.
• ₹5 lakhs top-up is available if you would like to opt, with thousand rupees per month deduction.

💠 Provident Fund Contribution

• Employer contribution of ₹1,800 per month to support long-term financial security.

💠 Performance-Based Incentives

• Annual bonus of up to 5% of base salary, based on performance and company success.

Reward & Recognition

⭐ Bucketlist Rewards Platform

• Recognizing outstanding contributions through a point-based rewards system.
• Redeem points for gift cards, experiences, and personalized perks that matter most to you.

⭐ Culture of Appreciation

• Celebrating milestones, achievements, and impact across teams.

Work-Life Balance & Flexibility

🏠 Flexible Work Model

• Currently remote, with a future transition to a hybrid model.

📅 Paid Leave Entitlements

• 15 Annual Leaves
• 6 Casual Leaves
• 12 Sick Leaves

If you're looking for a place where passion fuels purpose and where you can make a difference, we invite you to join us at MFSG Technologies (India) Private Limited. Together, let’s win and empower our customers. 

1. Learning & Career Growth

📚 Continuous Learning Culture

• Access to upskilling programs, mentorship, and professional development resources.
• Encouragement to learn, adapt, and innovate in a fast-growing financial services landscape.

🚀 Career Growth Opportunities

• Internal mobility programs to help employees advance in their careers.
• Support for leadership development, industry certifications, and specialized training.

🤝 Collaborative Knowledge Sharing

• Work with global teams, gaining exposure to international best practices.
• Encouragement to share ideas, experiment, and take ownership of impactful projects.

GENERAL FUNCTION

Momentum’s Analytics team is looking for a Sr. Analyst, Data Analytics to join our growing Risk Group. Reporting directly to the Sr. Manager of Analytics, the Sr. Analyst, Data Analytics will be the subject matter data expert providing the business with insights, strategies, and solutions through a consultative approach to bring success to our business and our customers.

DUTIES/RESPONSIBILITIES

• Leverage data expertise to analyze a wide spectrum of data to provide insights and solutions to the business.
• Identify and improve inefficiencies or issues in current data processes and reports with a “there’s always room for improvement” mindset.
• Conceive, design & develop purpose focused reports and dashboards that drive value and meets business needs
• Manipulate large data sets from multiple sources to provide business metric reporting
• Communicate concise and actionable business strategies from vast amounts of data to senior management.
• Continuously broaden knowledge of different business verticals and their functions and how they utilize data
• Lead the regular touchpoint with business stakeholders to provide insights beyond what is requested and/or provide data solutions to improve their workflow
• Conduct advanced statistical and financial analysis to uncover trends, patterns, and business opportunities.
• Leverage statistical modeling, predictive analytics, and machine learning techniques to provide deeper insights into business operations and market conditions.
• Produce high-quality, visually compelling reports and dashboards using tools such as Tableau, Power BI, or Excel for stakeholders at all levels.
• Support the Sr. Manager of Analytics in defining key metrics, performance targets, and project priorities for the department.

EDUCATION

• Bachelor’s degree or higher in a quantitative field such as Decision Science, Data Science, Mathematics, Statistics, Computer Science, Operations Research, Engineering, Finance, or Economics

EXPERIENCE

• 4 years of experience in reporting, analysis and strategy development in the financial services industry.
• Proven experience using SQL, R, Python, or similar data mining and analytics applications.
• Experience with Tableau, Microsoft Power BI, Microsoft SSRS or other tools.

SKILLS

• Proficient in Microsoft Excel, including advanced functions such as pivot tables, macros, and data analysis tools
• Strong attention to detail, with a high level of accuracy in data analysis and reporting.
• Capable of completing descriptive, diagnostic, exploratory, predictive, and prescriptive analytical exercises
• Proven ability to effectively analyze and interpret large amounts of raw data to accurately convey business needs
• Excellent communication and presentation skills, with an ability to explain complex information to both technical and non-technical audiences.
• Strong work ethic, curious and persistent determination in reviewing and reconciling variances.
• Ability to work autonomously as well as in a team setting.
• Ability to work cross-functionally and build relationships with both technical and non-technical colleagues
• Good business judgment with demonstrated ability to think creatively and strategically
• Desire to take full ownership of deliverables and be accountable for results
• Ability to provide deliverables accurately and on time with minimal supervision
• Ability to draw conclusions and provide explanations and make recommendations based on analysis

At Momentum/Money Mart, our vision is to transform customers’ lives for the better. With over 40 years of experience in financial services and 400+ retail locations across Canada and the U.S., we are committed to providing tailored financial solutions to underserved customers often overlooked by traditional financial institutions.

Now, we’re bringing this purpose-driven approach to India, and we want you to be part of our journey.

OUR CORE VALUES: WHAT DRIVES US

Where Everybody is Somebody: We prioritize inclusivity and respect, ensuring that every team member’s voice matters. We foster a collaborative environment where everyone can thrive. 

We Say “Yes” When Others Say “No”: Our team is friendly and compassionate, dedicated to delivering an uplifting customer experience. We go the extra mile to provide solutions that truly make a difference, no matter where our customers are on their financial journey. 

We Have a Passion for Our Purpose: We act with integrity and continually seek ways to grow and innovate. With the largest breadth of products in our industry and new offerings in development, we challenge the status quo to better serve our customers. 

We Win as a Team: We believe in the power of teamwork and diversity, celebrating the unique talents of every team member. Hard work is recognized and valued, creating an environment where everyone contributes to our collective success. 

WHY JOIN MFSG TECHNOLOGIES INDIA?

Employee Benefits

We’re committed to supporting your health, well-being, and financial growth:

1. Competitive Employee Benefits

💠 Comprehensive Medical Coverage

• Includes employee, spouse, two children, and two parents.
• Coverage Amount: ₹6 lakhs annually.
• ₹5 lakhs top-up is available if you would like to opt, with thousand rupees per month deduction.

💠 Provident Fund Contribution

• Employer contribution of ₹1,800 per month to support long-term financial security.

💠 Performance-Based Incentives

• Annual bonus of up to 5% of base salary, based on performance and company success.

Reward & Recognition

⭐ Bucketlist Rewards Platform

• Recognizing outstanding contributions through a point-based rewards system.
• Redeem points for gift cards, experiences, and personalized perks that matter most to you.

⭐ Culture of Appreciation

• Celebrating milestones, achievements, and impact across teams.

Work-Life Balance & Flexibility

🏠 Flexible Work Model

• Currently remote, with a future transition to a hybrid model.

📅 Paid Leave Entitlements

• 15 Annual Leaves
• 6 Casual Leaves
• 12 Sick Leaves

If you're looking for a place where passion fuels purpose and where you can make a difference, we invite you to join us at MFSG Technologies (India) Private Limited. Together, let’s win and empower our customers. 

1. Learning & Career Growth

📚 Continuous Learning Culture

• Access to upskilling programs, mentorship, and professional development resources.
• Encouragement to learn, adapt, and innovate in a fast-growing financial services landscape.

🚀 Career Growth Opportunities

• Internal mobility programs to help employees advance in their careers.
• Support for leadership development, industry certifications, and specialized training.

🤝 Collaborative Knowledge Sharing

• Work with global teams, gaining exposure to international best practices.
• Encouragement to share ideas, experiment, and take ownership of impactful projects.

Who We Are

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.

We’ve Got You Covered

Compensation Philosophy: Our strategy is simple—we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair. This commitment helps us attract and retain talented individuals who share our purpose.

Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success.

Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges.

Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul.

Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office. When you're at our corporate head office, enjoy a relaxed and collaborative environment featuring breakout rooms for brainstorming and unwinding, plus a variety of snacks to keep you energized throughout the day.

Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions.

The Job: Senior Analyst, Credit Strategy

We’re looking for a Senior Analyst, Credit Strategy to develop and optimize data-driven credit risk strategies across the customer lifecycle. This role plays a key part in balancing growth and risk by delivering insights, building models, and supporting strategy execution that drives profitable and responsible lending decisions.

What You’ll Do

Credit Strategy Development & Optimization

• Design and refine credit strategies across acquisition, underwriting, line management, and collections
• Develop financial models and scenario analyses to support planning and new opportunities
• Support execution of strategies across the credit lifecycle

Portfolio Analytics & Performance Monitoring

• Analyze portfolio performance, customer behavior, and risk metrics to identify trends and opportunities
• Monitor production data and resolve issues to ensure data accuracy and platform stability

Policy & Risk Frameworks

• Support development and evaluation of credit policies and risk appetite frameworks
• Contribute to initiatives that balance profitability with risk exposure
• Execute structured testing plans to validate strategy effectiveness

Reporting & Insights

• Build dashboards and reports to track KPIs, credit outcomes, and strategy performance
• Provide clear insights to stakeholders to support decision-making

Experimentation & Continuous Improvement

• Design and execute A/B tests and champion/challenger experiments
• Evaluate results and recommend improvements to drive better credit outcomes

What You’ll Bring to the Table

• Experience in credit risk, financial services, or analytics-focused roles
• Strong analytical mindset with experience in data-driven decision-making
• Ability to translate complex data into clear business insights
• Experience working with large datasets and performing advanced analysis
• Strong communication and stakeholder management skills
• Ability to work independently while collaborating across teams
• Curiosity, attention to detail, and a problem-solving mindset

Education + Experience

• Bachelor’s degree in Finance, Economics, Business, or a related field
• 3+ years of experience in credit risk management or financial services
• Experience with retail lending, cards, or consumer finance products is an asset
• Proficiency in tools such as SQL, Python, R, or SAS is preferred

Ready to lead

If you’re interested in shaping credit strategy, improving risk outcomes, and driving data-led decision-making, this is an opportunity to make a meaningful impact.

Committed to Equal Opportunity:

MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs.

Please note: The salary range for this position is between CAD $90,000 to CAD $97,000.

Who We Are

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.

We’ve Got You Covered

Compensation Philosophy: Our strategy is simple—we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair. This commitment helps us attract and retain talented individuals who share our purpose.

Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success.

Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges.

Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul.

Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office. When you're at our corporate head office, enjoy a relaxed and collaborative environment featuring breakout rooms for brainstorming and unwinding, plus a variety of snacks to keep you energized throughout the day.

Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions.

The Job: Data Scientist

We’re seeking a Data Scientist to develop advanced analytical and machine learning solutions that support credit risk, fraud detection, marketing optimization, and customer segmentation. This role will leverage large-scale data to generate insights, improve decision-making, and drive measurable business impact across the organization.

What You’ll Do

Advanced Analytics & Modeling:

• Design, develop, validate, and deploy predictive and prescriptive models across financial products

• Apply machine learning, statistical, and optimization techniques to solve business challenges such as credit risk, fraud detection, pricing, and customer acquisition

• Ensure models are scalable, compliant, and deliver measurable impact

Data Exploration & Feature Engineering:

• Analyze large and complex datasets to identify patterns and extract meaningful features

• Improve model performance through data-driven insights

Collaboration & Communication:

• Partner with data engineers, product teams, risk teams, and business stakeholders

• Translate business needs into data science solutions and communicate insights effectively

Model Governance & Compliance:

• Ensure models align with regulatory requirements and internal governance standards

• Support audit and validation processes

Continuous Improvement & Innovation:

• Monitor model performance and implement enhancements or retraining

• Explore new tools, techniques, and approaches to improve outcomes

Cross-Functional Initiatives:

• Lead and support projects such as portfolio optimization and customer behavior analysis

• Collaborate across business lines including marketing, operations, and card services

What You’ll Bring to the Table

• 2+ years of experience in financial services, credit risk, fraud analytics, or marketing analytics

• 2+ years of experience applying data science to solve business problems

• Strong experience with SQL, Python, R, or similar analytical tools

• Ability to perform descriptive, diagnostic, predictive, and prescriptive analytics

• Strong problem-solving skills with the ability to translate data into actionable insights

Education + Experience

• Bachelor’s degree in a quantitative field such as Computer Science, Data Science, Statistics, Mathematics, Economics, Finance, or Engineering

• Master’s or PhD in a related field is an asset

Skills & Competencies

• Proficiency in programming languages such as Python (preferred), R, or SAS

• Strong SQL skills for data extraction and analysis

• Experience with machine learning libraries and statistical modeling

• Familiarity with NLP and modern AI techniques (e.g., LLMs) is an asset

• Strong analytical thinking and ability to work with large datasets

Closing

Ready to turn data into impactful insights and drive smarter decisions? Join us and help shape the future of data science at MFSG.

Committed to Equal Opportunity:

MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs.

Please note: The salary range, inclusive of bonus, for this position is between C$ 95,000 to C$ 105,000.

#SJ

Who We Are
At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.

We’ve Got You Covered

• Compensation Philosophy – Our strategy is simple: we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair.

• Discretionary Annual Bonus – Opportunity for a discretionary bonus based on individual and company performance.

• Comprehensive Benefits – Health and dental plans with 100% of the premiums covered, plus an Employee Assistance Program for mental well-being and personal support.

• Retirement Plans – Robust retirement savings options to help you plan for the future.

• Hybrid Work Environment – Flexibility to balance remote work and in-office collaboration. At our head office, enjoy a relaxed environment with breakout rooms and snacks to keep you energized.

• Perks and Rewards – Tuition assistance and professional development reimbursement, employee discounts through Perkopolis, and rewards and recognition programs.

The Job: Data Analyst, Collections Operations & KPIs
Are you data-driven, detail-oriented, and excited about improving how things work? Join our Collections Analytics team and help build dashboards, insights, and reporting that drive operational excellence and informed decision-making. This role supports daily performance monitoring and provides data insights that optimize agent productivity, contact strategies, and customer outcomes—a strong opportunity for an early-career analyst to grow in operations analytics within a fast-paced FinTech environment.

What You’ll Do

• Develop and maintain recurring reports tracking key collections performance metrics (contact rates, PTP conversion, queue penetration, productivity, cure rates, roll rates)

• Collaborate with stakeholders to align metrics with business goals and definitions

• Extract, clean, and structure data from databases, CRMs, and telephony systems

• Perform ad hoc analysis to answer business questions, uncover root causes, and measure initiatives

• Build dashboards and visualizations in Tableau, Power BI, or similar tools for real-time insights

• Support KPI development with operations leadership to reflect evolving strategies

• Identify process bottlenecks or inefficiencies through data analysis and recommend improvements

• Ensure accuracy, consistency, and timeliness in reporting across business functions

What You’ll Bring to the Table

• Strong SQL skills for querying and working with relational databases

• Proficiency in Excel and familiarity with at least one BI tool (Tableau, Power BI, Looker)

• Attention to detail and comfort handling large datasets

• Ability to translate business needs into actionable analytical outputs

• Strong communication skills to work with technical and non-technical stakeholders

• Curiosity, proactivity, and eagerness to learn in a collaborative environment

Education + Experience

• Bachelor’s degree in Data Science, Business Analytics, Economics, Finance, Mathematics, Computer Science, or related field

• 1–2 years of experience in an analytical or reporting role (internships included)

• Experience in financial services, collections, or customer operations is an asset

• Exposure to telephony/CRM data and collections operations considered a plus

Ready to apply your Data Analytics expertise to make a real impact? Join us and help shape the future of MFSG. Apply today and let’s build the future of MFSG, together.

Committed to Equal Opportunity: 
 
MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs. 

Please note: The salary range, inclusive of bonus, for this position is between C$ 45,000 to C$ 80,000. 

Who We Are
At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect millions of customers each year to the money they need, when they need it.

At MFSG, we work together across teams and functions to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you’re solving problems, building systems, or shaping strategy, your work fuels real support for real people.

We’ve Got You Covered

• Compensation Philosophy – Competitive pay aligned with experience and market standards
• Discretionary Annual Bonus – Rewarding both individual and company performance
• Comprehensive Benefits – Health and dental coverage with premiums fully paid, plus access to an Employee Assistance Program
• Retirement Plans – Helping you plan and save for the future
• Hybrid Work Environment – Flexibility to balance remote and in-office collaboration; enjoy our corporate HQ spaces designed for teamwork and creativity
• Perks and Rewards – Tuition reimbursement, professional development support, discounts through Perkopolis, and recognition programs that celebrate your impact

The Job: Collector

As a Collector you will be responsible to make outbound and accept inbound calls to collect payments from customers that are delinquent on their loans. Representatives will provide customer solutions and negotiate payment arrangements with customers.

How You’ll Make an Impact:

• Contact customers via phone, email, or mail to collect outstanding payments. Negotiate and establish repayment plans that work for both the customer and the company.
• Maintain accurate records of customer interactions and payment status in the system. Follow up regularly on payment arrangements and monitor accounts for compliance.
• Research and resolve discrepancies, disputes, or billing errors.
• Escalate accounts for legal or advanced recovery action when necessary.
• Meet or exceed daily, weekly, and monthly collection targets and KPIs.
• Comply with all debt collection laws and internal policies.
• Complete risk assessments to identify the best payment strategies.
• Review files, provide information, and follow up with clients until resolution.
• Maintain accurate and detailed records of all customer interactions and agreed-upon resolutions.
• Collaborate with internal departments to efficiently implement solutions.
• Escalate complex cases to management when required.
• Contribute to department targets and minimize uncollectible accounts.
• Ensure payment reconciliation and account accuracy.
• Stay updated on industry practices and maintain confidentiality at all times.

What You Bring:

• Prior call center, collections or sales background strongly preferred.
• Negotiate repayment solutions and hardship accommodations based on client needs.
• Strong negotiation, analytical, and problem-solving skills.
• Excellent communication and active listening abilities. 

Education + Experience

• Minimum 2 years experience as a credit strategy experience within the financial banking industry.
• Post-secondary education or 2+ years in a collections or financial services role. More than 2 years of experience in customer service or call centre (inbound/outbound)
• Excellent communication, sales and negotiation skills
• Exemplify quality customer service skills
• Strong attention to detail and problem solving skills
• Must be an analytical and a critical thinker
• Results-oriented and self-motivated
• Ability to adapt to change
• Ability to type 20 words per minute
• Ability to work in a fast paced team oriented working environment. 

Ready to apply your Collections expertise to make a real impact? Join us and help shape the future of MFSG. Apply today and let’s build the future of MFSG, together.

Committed to Equal Opportunity: 
 
MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs. 

Who We Are

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.

We’ve Got You Covered

• Compensation Philosophy: Our strategy is simple—we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair. This commitment helps us attract and retain talented individuals who share our purpose.
• Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success.
• Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges.
• Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul.
• Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office. When you're at our corporate head office, enjoy a relaxed and collaborative environment featuring breakout rooms for brainstorming and unwinding, plus a variety of snacks to keep you energized throughout the day.
• Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions.

The Job: Manager, Fraud Strategy

The Manager, Fraud Strategy, will play a key role in developing, optimizing, and executing fraud prevention strategies across Momentum’s consumer lending products. This role combines strategic leadership with hands-on analytical execution – driving cross-functional initiatives, leading complex fraud projects, and team development. This role will be responsible for leveraging data analytics, industry insights, and fraud risk management expertise to design and implement strategies that effectively balance fraud mitigation, customer experience, and business growth.

How You’ll Make an Impact: 

Strategy Development & Implementation

• Lead the design, testing, and implementation of fraud prevention and detection strategies across multiple products and channels.
• Manage and optimize existing strategies effectively to address fraud risks including stolen/forged identity and malicious first-party intent.

Analytics & Risk Management

• Leverage advanced analytics, fraud solutions, and business acumen to identify emerging fraud trends, mitigate losses, and balance customer experience with risk control.

Cross-Functional Collaboration

• Collaborate closely with Credit Risk, Product, Ops, and IT to implement, monitor, and refine fraud strategies.
• Partner with external fraud prevention vendors, supporting tool evaluation and performance monitoring.

Communication & Stakeholder Engagement

• Deliver clear and actionable insights, findings, and recommendations to senior leadership and cross-functional stakeholders.

Leadership & Team Development

• Foster continuous improvement and professional growth by sharing expertise, strengthening analytical capabilities, and supporting team development.

What You Bring:

• Strong analytical and problem-solving skills with ability to translate insights into actionable strategies.
• Must have good business judgment with demonstrated ability to think creatively and strategically.
• Proficient in SQL programming skills and experienced with data visualization platforms such as Sigma and Tableau
• Skilled in Excel, Word, and PowerPoint.
• Strong communication, interpersonal, and presentation skills.
• Strong stakeholder management skills.
• Ability to work independently and collaboratively, providing thought leadership and mentorship to team members.
• Aptitude and willingness to roll-up the sleeves and get involved in the details.
• Highly curious with the desire to go deep beneath the surface to solve problems.

Education + Experience

• Bachelor's or Master's degree in a relevant field such as Decision Science, Data Science, Mathematics, Statistics, Computer Science, Engineering, Finance, or Economics.
• 5+ years of experience in fraud risk management focusing on strategy, implementation and launching fraud prevention and detection solutions for Fintech, Banking, or other e-commerce.
• Proven track record in acquisition/origination fraud and credit management space.
• Familiarity with 3rd-party Fraud prevention solutions, preferably within the financial services industry.
• Experience working at consumer lending companies in the U.S. is a plus.

Ready to apply your fraud strategy expertise to make a real impact? Join us and help shape the future of risk at MFSG. Apply today and let’s build the future of MFSG, together.

Committed to Equal Opportunity: 
 
MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs. 

Please note: The salary range, inclusive of bonus, for this position is between C$ 85,000 - C$ 135,000.