Role: Programmatic / Digital Account Manager

Location: Philippines (Hybrid)

Reporting to: Hub Operations Lead

The opportunity
We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As an Programmatic / Digital Account Manager, you sit within Center of Excellence (CoS) and work cross-functionally with Sales, Trading, DnA, Product, L&D and Marketing across JAPAC footprint. You are accountable for the health and growth of key accounts, keeping clients happy, protecting revenue and unlocking new opportunities.

What you’ll be doing

Your main responsibilities will include:

Ad Operations and Client Servicing 

• Own day-to-day servicing for your client portfolio; be the go-to contact for stakeholders across JAPAC.
• Ensure SLAs are met and campaign operations are seamless; surface risks early and partner with relevant teams to fix them.
• Resolve or escalate client issues quickly and calmly, bringing in the right people at the right time.
• Listen actively to clients and internal teams, translating needs into clear actions and opportunities.
• Maintain regular touchpoints (status calls, reviews, QBRs, client entertainment where appropriate) that strengthen relationships and open doors for growth.
• Act as a “trusted advisor”, balancing client priorities with what’s right for MiQ and CoS.

Campaign Operations & Insight Management (85%) 

Pre-campaign: 

• Manage IOs and keep a clear view of the Sales pipeline (Salesforce CRM)
• QA briefs and pre campaign docs to ensure feasibility, accuracy and alignment to client goals and MiQ best practice.
• Project manage creative asset builds & other campaign setup requirements, coordinating across Trading, Design and external partners.
• Manage creative tag trafficking

Campaign activation: 

• Provide clients with timely screengrabs and proof of performance updates.

• Ensure reporting is correctly set up and focused on the KPIs that matter.
• Monitor pacing and performance, working with Trading and DnA to optimise and course correct.
• Troubleshooting campaign issues with the support of AM peers/Trading function
  
  

End of campaign:

• Manage and deliver post campaign insights alongside stakeholders from Trading, Sales and DnA teams
• Spot trends and patterns across campaigns that can be fed into future strategy and CoS planning.

Manage re‑booking of BAU activity to ensure continuity of revenue and a smooth client experience.Support booking reconciliation and invoice query resolution 

Innovation (15%) 

• Protect and grow MiQ’s accounts via upsell/cross-sell
• Consistently suggest novel approaches for all types of challenges; drive a culture of innovation amongst team members
• Proactively seek to pilot, validate, and improve new ideas or methods and is willing to take calculated risks
• Collaborate with sales and trading to drive performance

YOUR QUALIFICATIONS

• Client- facing experience in Digital Media
• Background in Client Services / Account Management / Sales Support / Ad-Ops 
• Highly organized and conscientious; able to multitask, prioritize, and stay on top of things in a fast-paced environment
• Excellent communication & relationship-building skills
• Independent, proactive and innovative mindset
• A can-do attitude to provide energy, drive and enthusiasm
• Alignment with MiQ's core values 
• Passion for growing your career as the company scales

We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ. 

What’s in it for you 
MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Values:

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion 
• We figure it out - Determination 
• We anticipate the unexpected - Agility 
• We always unite - Unite
• We dare to be unconventional - Courage  

Benefits:

Every region and office has specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment;
• New hire orientation with job specific onboarding and training;
• Internal and global mobility opportunities;
• Competitive healthcare benefits;
• Bonus and performance incentives;
• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives;
• Employee resource groups designed to connect people across all MiQ regions, drive action and support our communities.

Apply Today; Equal Opportunity Employer 

Role: Account Coordinator 

What you’ll do
We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As an Account Coordinator your main responsibilities will include:

Client Service

• Deliver consistent, reliable and friendly service for all MiQ clients.
• Ensure SLAs are met and campaign operations are seamless.
• Resolve or escalate client issues quickly and without fallout.
• Maintain regular communication with all accounts and support on meetings, business reviews & reporting where appropriate.
• Develop knowledge of industry trends and the impact of these on MiQ and our clients.

Campaign Management:

• Pre-campaign:
• QA of pre campaign documents.
• Project manage build of creative assets & other campaign setup requirements.
• Manage creative tag trafficking.
• Campaign activation:
• Request and deliver screengrabs.
• Ensure client reporting is setup.
• Monitor pacing and performance of campaigns.
• Requests for campaign upweights where appropriate.
• End of campaign:
• Manage and deliver post campaign reporting and insights.
• Manage re-booking of BAU activity.

Administrative Support:

• CRM (Salesforce) - IO management & understanding of Sales pipeline.
• Reconciliation of bookings where appropriate.
• Support with investigation and resolution of invoice queries.

Communication:

• Frequent internal and external communication: email and video call.
• Tracking & upwards communication of campaign issues/opportunities.
• Ad-hoc communication with third party providers.

Technical Support:

• Implementation and troubleshooting of tracking pixels.
• Knowledge of Tag Management Systems (GTM, Tealium).
• Troubleshooting campaign issues with the support of the Account Services Manager (with a goal to become independent).

Product & Industry knowledge:

• Understanding of MiQ’s product suite including requirements for activation & USPs vs competitors.
• Research into industry trends and the impact of these on MiQ, our clients as well as the wider digital landscape.

Insight delivery  

• Proactively connect multiple data points to deliver insight driven recommendations for clients during and post campaign.
• Recognise patterns and points of differentiation to deliver robust and actionable insights.

What you’ll bring  

• 1-2 years in an advertising/media agency (or similar) 
• Working in a team environment
• Client facing experience in programmatic advertising preferred (Client Services/ Sales Support/ Ad-Ops background)
• A can-do attitude, with a dream to grow alongside us.
  
  

We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ. 

If you have a passion for the role, please still apply.

What’s in it for you 
MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Values:

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion 
• We figure it out - Determination 
• We anticipate the unexpected - Agility 
• We hold each other accountable - Unity
• We dare to be unconventional - Courage  

Benefits: 

Every region and office has specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment 
• New hire orientation with job specific onboarding and training  
• Internal and global mobility opportunities 
• Competitive healthcare benefits  
• Bonus and performance incentives 
• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives 
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities

Apply today

Equal Opportunity Employer 

E-Verify Employer

Role: Bilingual Japanese Account Manager

Location: Philippines (Hybrid)

Reporting to: Hub Operations Lead

The opportunity
We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As a Bilingual Account Manager (Japan & SEA, you sit within the Center of Success (CoS) and work cross-functionally with Sales, Trading, DnA, Product, L&D, and Marketing, with a primary focus on supporting our Japan business and Japanese-speaking stakeholders. You are accountable for the health and growth of key Japan and SEA accounts, keeping clients happy, protecting revenue, and unlocking new opportunities across the JAPAC footprint.

What you’ll be doing

Your main responsibilities will include:

Ad Operations and Client Servicing 

• Own day-to-day servicing for your client portfolio; be the go-to contact for stakeholders across JAPAC.
• Ensure SLAs are met and campaign operations are seamless; surface risks early and partner with relevant teams to fix them.
• Resolve or escalate client issues quickly and calmly, bringing in the right people at the right time.
• Listen actively to clients and internal teams, translating needs into clear actions and opportunities.
• Maintain regular touchpoints (status calls, reviews, QBRs) that strengthen relationships and open doors for growth.
• Act as a “trusted advisor”, balancing client priorities with what’s right for MiQ and CoS.
• Support localization of client-facing materials (decks, reports, emails) to ensure clear, culturally appropriate communication in Japanese and English.

Campaign Operations & Insight Management (85%) 

Pre-campaign: 

• Manage IOs and keep a clear view of the Sales pipeline (Salesforce CRM)
• QA briefs and pre campaign docs to ensure feasibility, accuracy and alignment to client goals and MiQ best practice.
• Project manage creative asset builds & other campaign setup requirements, coordinating across Trading, Design and external partners.
• Manage creative tag trafficking

Campaign activation: 

• Provide clients with timely screengrabs and proof of performance updates.

• Ensure reporting is correctly set up and focused on the KPIs that matter.
• Monitor pacing and performance, working with Trading and DnA to optimise and course correct.
• Protect and grow MiQ’s accounts via upsell/cross-sell
• Troubleshoot campaign issues with the support of AM peers/Trading function
  
  

End of campaign:

• Interrogate post-campaign data in partnership with Trading, Sales and DnA teams to identify trends, drivers and optimisation opportunities, translating complex metrics into clear, insight-led narratives aligned to client KPIs and campaign objectives.
• Deliver robust reporting and forward-looking recommendations, connecting performance outcomes to business impact and informing future strategy/roadmaps and budget allocation.

Manage re‑booking of BAU activity to ensure continuity of revenue and a smooth client experience.Support booking reconciliation and invoice query resolution 

Innovation (15%) 

• Consistently suggest novel approaches for all types of challenges; drive a culture of innovation amongst team members
• Proactively seek to pilot, validate, and improve new ideas or methods and is be willing to take calculated risks
• Collaborate with sales and trading to drive performance

YOUR QUALIFICATIONS

• Native or near‑native Japanese (N1) and business‑level English, both written and spoken; able to switch quickly and comfortably between languages in calls, emails, and documentation.
• At least 2+ years client-facing experience.
• Background in Client Services / Account Management / Sales Support / Ad Ops.
• Experience working with Japanese advertisers or agencies and familiarity with the local digital media landscape is strongly preferred.
• Highly organized and conscientious; able to multitask, prioritize, and stay on top of things in a fast-paced environment.
• Excellent communication & relationship-building skills, with the ability to tailor communication style to Japanese and global stakeholders.
• Strong cross-functional collaboration skills, able to work effectively with remote and in‑market teams across JAPAC.
• Independent, proactive, and innovative mindset; comfortable owning projects end‑to‑end and flagging risks early.
• A can-do attitude to provide energy, drive and enthusiasm.
• Alignment with MiQ's core values.
• Passion for growing your career as the company scales.

We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ. 

What’s in it for you 
MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Values:

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion 
• We figure it out - Determination 
• We anticipate the unexpected - Agility 
• We always unite - Unite
• We dare to be unconventional - Courage  

Benefits:

Every region and office has specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment;
• New hire orientation with job specific onboarding and training;
• Internal and global mobility opportunities;
• Competitive healthcare benefits;
• Bonus and performance incentives;
• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives;
• Employee resource groups designed to connect people across all MiQ regions, drive action and support our communities.

Apply today

Equal Opportunity Employer 

E-Verify Employer

Account Manager

The Account Manager will be tasked with growing existing business through delivering best-in-class service for clients, strategic insights presentations, and

upholding internal operational excellence. You’ll have the opportunity to work collaboratively with sales, trading, product and analytics on some of the world’s most known brands.

WHAT YOU’LL BE DOING

In the role you will be accountable for, but not limited to, the following:

Client Service:

• Craft and present best in class insight reports that blend campaign performance and real business challenges, telling a story with our MiQ data
• Contribute to business retention and growth by identifying incremental opportunities, growing accounts & strategizing new solutions on an ongoing basis, including recommendation of additional products and channels
• Supporting a portfolio of clients and ensuring that all are performing optimally; working in partnership with Trading team to ensure campaigns are pacing as desired.
• Strengthen existing client relationships, and support Sales in building rapport with new clients, through regular in-person servicing. 

Project Management:  

• Work hand in hand with regional “pod” to ensure client demands are met and client’s expectations are exceeded. This role is responsible for ensuring all client deliverables are best in class and delivered on time
• Help to identify gaps and establish strategic processes as part of new product rollouts, specifying needs for AM team and any downstream impacts

Internal Collaboration: 

• Collaborate with internal teams across region(s) to encourage ongoing thought leadership & MiQ product diversification
• Attend all UK & France AM-related trainings and completion of Accreditation modules to ensure product knowledge remains current 
• Build rapport and foster positive collaboration with the Sales & Trading team on your commercial pod

Communication:  

• Lead weekly pod syncs and regional Board (client performance review) meetings, keeping all teams aligned on any updates and/or next steps 
• Articulating to clients how MiQ’s agnostic approach and Trading technology/ expertise sets us apart
• Collaborate with Senior Team Members across commercial business to provide support on key accounts

Innovation:  

• Strategize within AM department and the Commercial pod to grow and develop existing client business.
• Staying close with clients by reading related company news or industry trades, attend earnings calls to serve as a trusted advisor to both internal teams and client.
• Drive growth by actively engaging with new suppliers or products, building relationships & supercharging the team's knowledge in your local market.

YOUR QUALIFICATIONS

Experience:

• Minimum 3 years of advertising technology and/or media planning experience
• Experience with Programmatic Advertising is highly preferred; need for understanding of digital ecosystem and vendor-agency-advertiser dynamic
• Commercial experience – clear evidence of servicing advertisers to a high standard and growing business from “one-time deals” to strategic partnerships measured through revenue and/or business line growth 
• A+ presentation skills with the ability to turn data points into a compelling media story.
• Fluency in French and working standard level in English

Systems:

• Experience with Google Campaign Manager, Sizmek MDX
• Expertise with the Microsoft Office Suite
• Salesforce, and Atlassian (JIRA) understanding preferred but not required
• Experience with Tag Managements systems a plus!

Disposition:

• Alignment with MiQ's core values
• Competitive ‘winning’ mentality with a vision to grow your career as the company scales

What’s in it for you
MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Values:

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion 
• We figure it out - Determination 
• We anticipate the unexpected - Agility 
• We always unite - Unite
• We dare to be unconventional - Courage  

Benefits: 

Every region and office has specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment 
• New hire orientation with job specific onboarding and training  
• Internal and global mobility opportunities 
• Competitive healthcare benefits  
• Bonus and performance incentives 
• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives 
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities

Role: Account Manager
Reports to: Account Director, Head of Account Management, China

Location: China (Shanghai/Beijing/Guangzhou)  

What you’ll do

We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As an Account Manager in our Account Services team, you will be responsible for retaining and growing our key accounts via strategic partnerships, underpinned by successful campaigns and best in class service. You will also act as a mentor to junior members of the Account Services team to ensure the department is always developing and fostering the next generation of Account Managers.

JOB RESPONSIBILITITES

Your main responsibilities will include:

Client Management

• Develop client-specific strategy alongside stakeholders from Sales, Trading, DnA, and Marketing teams.
• Confidently pivot focus and priorities based on new information whilst steering towards the end goal.
• Protect and grow MiQ’s key accounts via upsell/cross-sell.
• Actively listen to stakeholders and clients to understand their needs, and identify opportunities and solutions that cater to those needs.
• Flex to the needs of each client without compromising MiQ in the process and resolve any issues swiftly and without fallout.
• Maintain regular communication with all accounts including scheduling, hosting, and supporting on face-to-face meetings, entertainment & business reviews.
• Maintain strong knowledge of industry trends and the impact of these on MiQ and our clients.

Campaign Management

• Media Plan:

QA of pre-campaign documents.

• Develop a detailed media plan based on Sales input, outlining budget allocation and campaign strategy.
• Project management build of creative assets & other campaign setup requirements.
• Manage creative tag trafficking
• Campaign activation:
• Request and deliver screengrabs.
• Ensure client reporting is setup.
• Monitor pacing and performance of campaigns.
• Requests for campaign upweights where appropriate.

End of campaign:

• Manage and deliver post-campaign reporting and insights.
• Manage re-booking of BAU activity.

Administrative Support

• CRM (Salesforce) - IO management & understanding of Sales pipeline.
• Reconciliation of bookings where appropriate.
• Support with investigation and resolution of invoice queries.

Technical Support

• Implementation and troubleshooting tracking pixels.
• Knowledge of Tag Management Systems (GTM, Tealium).
• Troubleshooting campaign issues with the support of the Tech team

Product & Industry knowledge

• Understanding of MiQ’s product suite including requirements for activation & USPs vs competitors.
• Research into industry trends and the impact of these on MiQ, our clients as well as the wider digital landscape.

Insight delivery  

• Proactively connect multiple data points to deliver insight driven recommendations for clients during and post campaign.
• Recognise patterns and points of differentiation to deliver robust and actionable insights.

What you’ll bring 

• ~3+ years in an advertising/media agency (or similar) 
• Working in a team environment
• Client-facing experience in programmatic advertising (Client Services/ Sales Support/ Ad-Ops background)
• High attention to detail
• Reliable 
• Extremely organised
• Proactive
• Willing to learn 
• Excellent communication skills
• Alignment with MiQ's core values/culture
• A can-do attitude, with a dream to grow alongside us.
  
  

We’ve highlighted some key skills, experience, and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role or another opportunity at MiQ.

What’s in it for you

MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Benefits

Every region and office have specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment 
• New hire orientation with job-specific onboarding and training  
• Internal and global mobility opportunities 
• Competitive healthcare benefits  
• Bonus and performance incentives 
• 25 days annual PTO, paid parental leave 
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities

WHAT WE VALUE IN OUR PEOPLE

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• Passion – We love and live what we do
• Determination - We always find a way to figure it out
• Unity – We back each other and challenge each other
• Agility – We anticipate the unexpected, embrace and adapt to change
• Courage – We dare to think unconventionally

At MiQ, we don’t just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace.

Role: Account Manager
Reports to: Account Director, Head of Account Management, China

Location: China (Shanghai/Beijing/Guangzhou)  

What you’ll do

We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As an Account Manager in our Account Services team, you will be responsible for retaining and growing our key accounts via strategic partnerships, underpinned by successful campaigns and best in class service. You will also act as a mentor to junior members of the Account Services team to ensure the department is always developing and fostering the next generation of Account Managers.

JOB RESPONSIBILITITES

Your main responsibilities will include:

Client Management

• Develop client-specific strategy alongside stakeholders from Sales, Trading, DnA, and Marketing teams.
• Confidently pivot focus and priorities based on new information whilst steering towards the end goal.
• Protect and grow MiQ’s key accounts via upsell/cross-sell.
• Actively listen to stakeholders and clients to understand their needs, and identify opportunities and solutions that cater to those needs.
• Flex to the needs of each client without compromising MiQ in the process and resolve any issues swiftly and without fallout.
• Maintain regular communication with all accounts including scheduling, hosting, and supporting on face-to-face meetings, entertainment & business reviews.
• Maintain strong knowledge of industry trends and the impact of these on MiQ and our clients.

Campaign Management

• Media Plan:

QA of pre-campaign documents.

• Develop a detailed media plan based on Sales input, outlining budget allocation and campaign strategy.
• Project management build of creative assets & other campaign setup requirements.
• Manage creative tag trafficking
• Campaign activation:
• Request and deliver screengrabs.
• Ensure client reporting is setup.
• Monitor pacing and performance of campaigns.
• Requests for campaign upweights where appropriate.

End of campaign:

• Manage and deliver post-campaign reporting and insights.
• Manage re-booking of BAU activity.

Administrative Support

• CRM (Salesforce) - IO management & understanding of Sales pipeline.
• Reconciliation of bookings where appropriate.
• Support with investigation and resolution of invoice queries.

Technical Support

• Implementation and troubleshooting tracking pixels.
• Knowledge of Tag Management Systems (GTM, Tealium).
• Troubleshooting campaign issues with the support of the Tech team

Product & Industry knowledge

• Understanding of MiQ’s product suite including requirements for activation & USPs vs competitors.
• Research into industry trends and the impact of these on MiQ, our clients as well as the wider digital landscape.

Insight delivery  

• Proactively connect multiple data points to deliver insight driven recommendations for clients during and post campaign.
• Recognise patterns and points of differentiation to deliver robust and actionable insights.

What you’ll bring 

• ~3+ years in an advertising/media agency (or similar) 
• Working in a team environment
• Client-facing experience in programmatic advertising (Client Services/ Sales Support/ Ad-Ops background)
• High attention to detail
• Reliable 
• Extremely organised
• Proactive
• Willing to learn 
• Excellent communication skills
• Alignment with MiQ's core values/culture
• A can-do attitude, with a dream to grow alongside us.
  
  

We’ve highlighted some key skills, experience, and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role or another opportunity at MiQ.

What’s in it for you

MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Benefits

Every region and office have specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment 
• New hire orientation with job-specific onboarding and training  
• Internal and global mobility opportunities 
• Competitive healthcare benefits  
• Bonus and performance incentives 
• 25 days annual PTO, paid parental leave 
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities

WHAT WE VALUE IN OUR PEOPLE

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• Passion – We love and live what we do
• Determination - We always find a way to figure it out
• Unity – We back each other and challenge each other
• Agility – We anticipate the unexpected, embrace and adapt to change
• Courage – We dare to think unconventionally

At MiQ, we don’t just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace.

Role: Account Manager
Reports to: Account Director, Head of Account Management, China

Location: China (Shanghai/Beijing/Guangzhou)  

What you’ll do

We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As an Account Manager in our Account Services team, you will be responsible for retaining and growing our key accounts via strategic partnerships, underpinned by successful campaigns and best in class service. You will also act as a mentor to junior members of the Account Services team to ensure the department is always developing and fostering the next generation of Account Managers.

JOB RESPONSIBILITITES

Your main responsibilities will include:

Client Management

• Develop client-specific strategy alongside stakeholders from Sales, Trading, DnA, and Marketing teams.
• Confidently pivot focus and priorities based on new information whilst steering towards the end goal.
• Protect and grow MiQ’s key accounts via upsell/cross-sell.
• Actively listen to stakeholders and clients to understand their needs, and identify opportunities and solutions that cater to those needs.
• Flex to the needs of each client without compromising MiQ in the process and resolve any issues swiftly and without fallout.
• Maintain regular communication with all accounts including scheduling, hosting, and supporting on face-to-face meetings, entertainment & business reviews.
• Maintain strong knowledge of industry trends and the impact of these on MiQ and our clients.

Campaign Management

• Media Plan:

QA of pre-campaign documents.

• Develop a detailed media plan based on Sales input, outlining budget allocation and campaign strategy.
• Project management build of creative assets & other campaign setup requirements.
• Manage creative tag trafficking
• Campaign activation:
• Request and deliver screengrabs.
• Ensure client reporting is setup.
• Monitor pacing and performance of campaigns.
• Requests for campaign upweights where appropriate.

End of campaign:

• Manage and deliver post-campaign reporting and insights.
• Manage re-booking of BAU activity.

Administrative Support

• CRM (Salesforce) - IO management & understanding of Sales pipeline.
• Reconciliation of bookings where appropriate.
• Support with investigation and resolution of invoice queries.

Technical Support

• Implementation and troubleshooting tracking pixels.
• Knowledge of Tag Management Systems (GTM, Tealium).
• Troubleshooting campaign issues with the support of the Tech team

Product & Industry knowledge

• Understanding of MiQ’s product suite including requirements for activation & USPs vs competitors.
• Research into industry trends and the impact of these on MiQ, our clients as well as the wider digital landscape.

Insight delivery  

• Proactively connect multiple data points to deliver insight driven recommendations for clients during and post campaign.
• Recognise patterns and points of differentiation to deliver robust and actionable insights.

What you’ll bring 

• ~3+ years in an advertising/media agency (or similar) 
• Working in a team environment
• Client-facing experience in programmatic advertising (Client Services/ Sales Support/ Ad-Ops background)
• High attention to detail
• Reliable 
• Extremely organised
• Proactive
• Willing to learn 
• Excellent communication skills
• Alignment with MiQ's core values/culture
• A can-do attitude, with a dream to grow alongside us.
  
  

We’ve highlighted some key skills, experience, and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role or another opportunity at MiQ.

What’s in it for you

MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Benefits

Every region and office have specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment 
• New hire orientation with job-specific onboarding and training  
• Internal and global mobility opportunities 
• Competitive healthcare benefits  
• Bonus and performance incentives 
• 25 days annual PTO, paid parental leave 
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities

WHAT WE VALUE IN OUR PEOPLE

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• Passion – We love and live what we do
• Determination - We always find a way to figure it out
• Unity – We back each other and challenge each other
• Agility – We anticipate the unexpected, embrace and adapt to change
• Courage – We dare to think unconventionally

At MiQ, we don’t just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace.