The Role You’ll Play:

As Lead Product Manager, Professional Services, you’ll operate at the intersection of product strategy, customer need, and commercial opportunity—helping to shape solutions that extend our product portfolio and support strategic customer outcomes.

Define and drive the product approach for Professional Services-led opportunities

• Identify where customer needs can be solved through scalable product extensions, configuration, or targeted enhancements.
• Evaluate opportunities through the lens of customer value, strategic fit, implementation complexity, and long-term maintainability.
• Help shape a thoughtful path forward for requests that sit adjacent to—or outside of—the existing roadmap.
• Bring product rigor to opportunities that are often cross-functional, time-sensitive, and not always neatly defined within the existing roadmap.

Partner across Product, Engineering, Sales, Customer Success, and Professional Services

• Translate customer-driven requests into clear product decisions, recommendations, and next steps.
• Collaborate closely with cross-functional stakeholders to align on priorities, trade-offs, and execution plans.
• Build strong rapport with internal counterparties to move highly horizontal opportunities forward across the product portfolio.

Use first-principles thinking to solve ambiguous problems

• Break down loosely defined asks into clear problem statements and practical solution paths.
• Determine what a “good enough” solution looks like based on customer need, available tools, technical constraints, and business urgency.
• Balance speed and flexibility with product quality, scalability, and roadmap integrity.

Bring clarity and structure to roadmap-adjacent work

• Add product discipline to opportunities that may begin with limited discovery or incomplete requirements.
• Help distinguish between one-off customer requests, repeatable product patterns, and strategic platform investments.
• Create clarity around ownership, scope, and the right level of investment for each opportunity.

Lead initiatives from definition through execution and launch

• Drive work from early opportunity sizing and problem framing through delivery, launch, and iteration.
• Partner with Engineering and Design to ensure solutions are feasible, intuitive, and high quality.
• Maintain strong cross-functional alignment and clear communication throughout the product lifecycle.

Use data and customer insight to guide decisions

• Bring data fluency to reporting, analytics, and customer-specific insight requests.
• Use qualitative and quantitative inputs to shape prioritization, validate solutions, and measure outcomes.
• Support reporting-heavy or analytics-driven opportunities with confidence and precision.

Help build a repeatable Professional Services product model

• Contribute to a more consistent approach for evaluating and delivering strategic customer extensions.
• Help the organization balance custom opportunity work with scalable product investment.
• Ensure Professional Services-led efforts stay aligned with the broader B2B software product strategy.

Experience You Bring:

6–10 years of product management experience

• Strong experience in B2B SaaS, platform, or operational software environments.
• Proven ability to lead both discovery and execution across complex product areas.
• Comfortable operating in fast-moving environments where priorities may evolve quickly.

A track record of solving ambiguous, cross-functional product problems

• Experience turning loosely defined requests into thoughtful, high-impact solutions.
• Ability to navigate opportunities that span multiple teams, systems, or product domains.
• Sound judgment in deciding when to push for scale, move quickly, or constrain scope.

Strong first-principles thinking and product judgment

• Ability to assess trade-offs and determine what “good enough” looks like in context.
• A practical mindset that balances speed, customer value, maintainability, and long-term strategy.
• Confidence making progress in situations where discovery is incomplete or evolving.

Experience partnering with customer-facing teams on strategic opportunities

• Worked closely with Sales, Customer Success, and/or Professional Services on customer-driven requests.
• Able to translate commercial asks into clear product thinking and actionable execution paths.
• Understands how to support strategic customer needs without losing sight of long-term product direction.

Excellent cross-functional collaboration and influence

• Strong relationship-building skills across Product, Engineering, Design, and go-to-market teams.
• A reputation for being collaborative, helpful, and effective in horizontally scoped work.
• Ability to influence without direct authority and create momentum across teams.

Strong data fluency

• Comfortable working with reporting, analytics, and data-driven product questions.
• Able to use quantitative insights to support prioritization, problem diagnosis, and solution validation.
• Experience with custom reporting, analytics-heavy workflows, or customer-specific data needs is a strong plus.

A high-ownership mindset and bias for action

• Brings structure to ambiguity and helps teams move forward with clarity.
• Operates with urgency while maintaining sound product judgment.
• Focuses on delivering outcomes, not just generating ideas.

A balanced product background is a plus

• Ideally brings experience in consumer product earlier in their career and B2B product more recently.
• Understands both user experience craft and the commercial motions required in B2B environments.
• Can bridge customer empathy, product intuition, and business pragmatism effectively.

A practical, customer-centered approach

• Empathy for customers and the challenges they face in real operating environments.
• A collaborative approach to solving complex problems in ways that are useful, scalable, and aligned with the business.
• Strong instinct for building solutions that work for both customers and the broader platform.

Pay transparency

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $151k to $201k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.

The Role You'll Play

We’re building the tools that help wellness businesses grow, and the Strategic Accounts team at Mindbody plays a key role in that work. You’ll own the strategic vision and day-to-day execution for a portfolio of enterprise partners, working closely with brand leadership to create growth plans, remove friction, and improve outcomes across their businesses. In this role, you’ll operate as the general manager of your book of business, blending relationship leadership with operational insight and data-driven decision-making. You’ll report to the Manager, Strategic Accounts within our Enterprise organization.

• Lead executive-level growth conversations focused on expansion, performance, and profitability
• Introduce and execute new Mindbody product opportunities that deepen partnerships and unlock new revenue streams
• Diagnose partner needs, prioritize opportunities by business impact, and co-create solutions that drive measurable results
• Serve as the primary point of contact for your portfolio, owning issue resolution and partner satisfaction end to end
• Build trusted relationships with partner leaders across C-suite, strategy, marketing, and operations
• Run quarterly business reviews to align on performance, insights, and forward plans
• Drive operational improvements that elevate the partner experience on the Mindbody platform
• Partner cross-functionally with Product, Operations, Marketing, and Pricing to remove roadblocks and deliver a high-quality experience

 The Experience You’ll Bring

• 3-5+ years of experience in consulting, client success, account management, or sales
• Experience partnering cross-functionally (for example with product, marketing, and operations) to build practical, creative solutions
• A track record of high performance, sound judgment, and continuous improvement
• Ability to balance internal priorities with partner needs and communicate clearly in both directions
• Strength in building and sustaining long-term client relationships, including with senior stakeholders
• A problem-solving mindset with a strong bias toward action and follow-through
• Strong communication skills and comfort adapting your style to different audiences and situations
• Highly organized, detail-oriented, and comfortable working at a fast pace

Pay Transparency

It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $86,000 to $110,000. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans

About the right team member

As an SMB Sales Specialist, you'll be the driving force behind our outbound sales efforts. You'll work in our outbound, inside sales team, targeting the right market while hitting your revenue goals. Your day-to-day will involve reaching out to potential clients through high volume prospecting & lead generation, outbound calls, emails, texts, and social media. By offering our solutions, you'll help clients in the health, wellness, and beauty space achieve their fullest potential with our Mindbody products. You are someone who is a go-getter, and is not afraid to pick up the phone and strike a conversation with potential customers. 

The Role You’ll Play

• Drive sales volume via high-volume outbound cold calls, lead generation, and closing sales with our single-location customers
• Ignite growth by connecting small businesses with Mindbody solutions through high-energy outreach via calls, emails, texts, and social media
• Manage the full sales journey, from first outreach to a signed contract; ensuring a smooth, exciting experience for every client
• Deliver engaging demos that showcase how Mindbody products unlock new possibilities for health, wellness, and beauty businesses
• Act as a trusted guide for prospective clients, helping them find the best-fit solutions for their unique needs and goals
• Build authentic relationships that drive net new pipeline growth
• Stay organized and ahead of the curve by tracking all interactions and opportunities in Salesforce, Salesloft, Gong, and other sales tools with precision
• Consistently hit and exceed monthly and quarterly goals, fueling your personal success and the company’s momentum
• Stay sharp on product updates, competitive insights, and industry trends to always bring the best advice to the table

Experience You Bring

• 1–3 years of sales experience in a SaaS environment strongly preferred, with a proven record of closing deals and exceeding targets
• Eagerness and confidence to connect through cold calls and thoughtful outreach, always ready to start meaningful conversations
• Strong negotiation skills and a natural ability to navigate objections with empathy and ease
• Tech-savvy mindset, with an eagerness to grow in a wellness environment
• Enthusiasm for the health, wellness, or beauty industries, whether professionally or personally
• Exceptional verbal and written communication skills, with the ability to present ideas clearly to diverse audiences 
• Strong organizational skills and attention to detail, thriving in fast-paced, dynamic environments
• Proficiency with Microsoft Office Suite and experience managing CRM systems like Salesforce

Pay transparency

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $50,000 - $55,000 for our inbound sales teams, and $60,000 for our outbound sales teams. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.

Please note: this is our general application for this sales position. We recruit SMB Sales year-round, as business needs arise. We will reach out as best we can as hiring needs arise! 

The Role You'll Play

We’re building the tools that help wellness businesses grow, and the Strategic Accounts team at Mindbody plays a key role in that work. You’ll own the strategic vision and day-to-day execution for a portfolio of enterprise partners, working closely with brand leadership to create growth plans, remove friction, and improve outcomes across their businesses. In this role, you’ll operate as the general manager of your book of business, blending relationship leadership with operational insight and data-driven decision-making. You’ll report to the Manager, Strategic Accounts within our Enterprise organization.

• Lead executive-level growth conversations focused on expansion, performance, and profitability
• Introduce and execute new Mindbody product opportunities that deepen partnerships and unlock new revenue streams
• Diagnose partner needs, prioritize opportunities by business impact, and co-create solutions that drive measurable results
• Serve as the primary point of contact for your portfolio, owning issue resolution and partner satisfaction end to end
• Build trusted relationships with partner leaders across C-suite, strategy, marketing, and operations
• Run quarterly business reviews to align on performance, insights, and forward plans
• Drive operational improvements that elevate the partner experience on the Mindbody platform
• Partner cross-functionally with Product, Operations, Marketing, and Pricing to remove roadblocks and deliver a high-quality experience

 The Experience You’ll Bring

•  3+ years of experience in consulting, client success, account management, or sales
• Experience partnering cross-functionally (for example with product, marketing, and operations) to build practical, creative solutions
• A track record of high performance, sound judgment, and continuous improvement
• Ability to balance internal priorities with partner needs and communicate clearly in both directions
• Strength in building and sustaining long-term client relationships, including with senior stakeholders
• A problem-solving mindset with a strong bias toward action and follow-through
• Strong communication skills and comfort adapting your style to different audiences and situations
• Highly organized, detail-oriented, and comfortable working at a fast pace

It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $86,000 to $110,000. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans

This role is the operational backbone of Mindbody's creative team. As our Senior Marketing Project Manager, you'll own the day-to-day traffic and resource management that keeps creative work moving—on time, on scope, and on budget. You'll be the connective tissue between the Creative Director, VP of Marketing, and cross-functional stakeholders, making sure the right work gets done on time and in the right priority order. 

Beyond creative operations, you'll also support broader marketing campaign efforts, driving project initiatives as needed. We're looking for someone who thrives in a fast-moving environment, loves a good system, and knows how to solve complex problems with logic, care, and attention. 

The Role You'll Play

• Own creative operations end to end, including intake, scoping, prioritization, and traffic management
• Manage resourcing and capacity planning for the creative team, assigning work and balancing workloads
• Build and maintain project plans, timelines, and dependencies; surface risks, blockers, and tradeoffs early
• Coordinate planning and production for video and photo shoots and other creative initiatives
• Own Asana as the team’s project management hub, including documentation, adoption, and workflow improvements
• Support key marketing campaign initiatives by coordinating timelines, deliverables, and post-campaign retros across channels and markets
• Serve as the creative team point of contact in cross-functional DACIs and integration meetings, aligning commitments with marketing, product, sales, SA, and CX
• Track and manage the marketing budget, including forecasting, reporting, and clear stakeholder updates through agendas, notes, and status reporting

 The Experience You’ll Bring

• 4+ years of experience in creative operations, traffic management, or marketing project management
• Hands-on experience managing creative team workflows, resourcing, and capacity planning
• Strong prioritization skills and sound judgment on what needs attention now versus later
• Working knowledge of project management practices for scoping, scheduling, coordination, and risk management
• Experience with Asana; able to create clarity through consistent processes and clean project hygiene
• Ability to partner cross-functionally across time zones without losing momentum
• A relationship-builder who drives accountability with clarity and care
• Comfortable with ambiguity and ownership, seeing initiatives through from kickoff to delivery

It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $86,475.00 to $115,300.00. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.

The Role You'll Play

At Mindbody, Core Engineering builds and evolves the foundational systems that help our products run reliably at scale. In this staff role, you’ll bring clarity to complex technical problems, guide architecture, and strengthen how we design, deliver, and operate the backend services that power real-world experiences. 

• Lead cross-team technical execution, aligning architecture and delivery across multiple squads and core domains 
• Design and evolve microservices patterns that improve reliability, performance, and maintainability 
• Drive cloud and deployment improvements across AWS, Mindbody’s cloud platform, and our containerized deployment environment 
• Partner with engineering and product leaders to turn ambiguous problems into clear technical plans and milestones 
• Establish and socialize standards for service design, APIs, and relational data modeling (SQL) 
• Strengthen monitoring and operational visibility using New Relic and Kibana, turning insights into durable system improvements 
• Mentor and unblock engineers through design reviews, pairing, and practical guidance 
• Reduce technical risk and complexity while balancing near-term delivery with long-term architecture health 

 The Experience You’ll Bring

• 10+ years of software engineering experience, including leading technical direction across teams through architecture proposals and design reviews 
• Experience building and operating microservices in production environments with a focus on reliability, performance, and maintainability 
• Hands-on experience with AWS and containerized deployment environments 
• Working knowledge of monitoring and logging practices using New Relic and Kibana 
• Strong SQL skills and experience with relational data modeling for high-integrity systems 
• Comfort working across a multi-language backend ecosystem (ASP.NET, Python, C#, Ruby) 
• Ability to collaborate effectively with web teams and front-end technologies (Next.js, React) 
• Ability to navigate ambiguity, make thoughtful tradeoffs, and communicate clearly with technical and non-technical partners 

Technologies You’ll Be Working With 

• Cloud and infrastructure: AWS, EKS, EC2, ElastiCache, SNS, SQS 
• Monitoring and logging: New Relic, Kibana 
• Datastores: SQL and relational data modeling 
• Languages and frameworks: .NET Core, ASP.NET, C#, Python, Next.js, React, Ruby (etc..) 

Pay transparency

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.The base salary range for this position in the United States is $170,000 to $250,000. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.

The Role You'll Play:

At Playlist, we're reimagining how technology can foster meaningful, real-world connections. As a Senior Software Engineer on the SmartDesk team, you'll be at the forefront of building an AI-powered front desk assistant that transforms how wellness businesses communicate and operate.

• Crafting end-to-end AI-powered experiences that seamlessly connect wellness businesses with their clients
• Designing and implementing robust web and messaging services that power conversational and workflow automation
• Integrating large language models (LLMs) and generative AI frameworks with a laser focus on safety, reliability, and user trust
• Collaborating closely with product, design, and applied AI teams to transform complex challenges into intuitive solutions
• Architecting scalable systems across frontend, backend, and integration layers
• Mentoring teammates through thoughtful code reviews and technical guidance
• Turning cutting-edge AI capabilities into practical, user-centric product features
• Driving technical excellence by making pragmatic engineering decisions that balance innovation, quality, and time to market

You'll drive innovation by:

• Crafting end-to-end AI-powered experiences that seamlessly connect wellness businesses with their clients
• Designing and implementing robust web and messaging services that power conversational and workflow automation
• Integrating large language models (LLMs) and generative AI frameworks with a laser focus on safety, reliability, and user trust
• Collaborating closely with product, design, and applied AI teams to transform complex challenges into intuitive solutions
• Architecting scalable systems across frontend, backend, and integration layers
• Mentoring teammates through thoughtful code reviews and technical guidance
• Turning cutting-edge AI capabilities into practical, user-centric product features
• Driving technical excellence by making pragmatic engineering decisions that balance innovation, quality, and time to market

 The Experience You’ll Bring:

• 5+ years of Senior-level experience building full-stack features for SaaS products
• Proven track record of developing user-facing web applications and supporting APIs
• Expertise in designing and shipping AI-powered features in production environments
• Strong experience with distributed systems, third-party integrations, and messaging platforms
• Proficiency in making architectural decisions that balance technical debt, innovation, and business needs
• Deep understanding of engineering fundamentals, including testing, observability, and maintainability
• Exceptional communication skills with the ability to collaborate across multidisciplinary teams
• Comfort navigating ambiguity and rapidly learning emerging technologies

Technologies You'll Use: 

• LLMs and Generative AI Frameworks
• AWS (ECS, SQS, RDS)
• Python
• TypeScript / JavaScript
• React / Next.js

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $151,000 to $201,000 USD. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.

The Team 

The fitness and wellness industry is built on consistency and transformation, but it’s challenged by high churn due to seasonality and the ebb and flow of human motivation. 

At Playlist, we are building the "Motivation Engine" for this industry. Our goal is to help businesses seamlessly attract new clients, convert them through high-value trials, and turn them into lifelong advocates. We are looking for a Group Product Manager to lead the charge in evolving our current point solutions - messaging automation, AI chatbots, and sales pipeline tools - into a single, unified, world-class CRM. 

The Role and Responsibilities 

This is a player-coach position designed for a leader who loves the craft of product management as much as the art of people leadership. You will be responsible for both the high-level strategy of our growth ecosystem and the hands-on execution of our next-generation CRM. 

• Team Leadership (Coach): Lead, inspire, and mentor a team of 3 Product Managers. You will hold a high bar, help them think bigger, push their creative boundaries, and navigate complex product challenges to improve our existing automation and sales tools. 

• Product Execution (Player): Directly lead a dedicated squad to envision, build, and launch a unified CRM. You’ll take three separate solutions and weave them into a seamless experience that drives client retention. 

• GTM Collaboration: Partner closely with Go-To-Market teams to package, price, and position the CRM solution for maximum market impact. 

• Cross-Functional Integration: Work with other product and platform teams to ensure the CRM is deeply integrated into the broader Playlist ecosystem, creating a frictionless experience for both business owners and their clients. 

Who You Are 

• An Experienced Builder: 7+ years of experience as a hands-on PM, with a proven track record of shipping impactful products from 0 to 1 and scaling them. 

• A Proven Leader: At least 3 years of experience managing Senior PMs. You know how to grow talent, delegate effectively, and maintain a high bar for excellence. 

• A Growth Expert: Deep understanding of client growth lifecycles and marketing systems. You understand the "leaky bucket" problem and have diverse examples of how you have creatively improved the funnel (or built tools/platforms to enable) within successful Consumer or B2B companies. 

• A Clear Thinker and Collaborator: You can analyze complex situations, generate nuanced strategic plans, and think end-to-end—from customer opportunity to product design and architecture to distribution and revenue. You have excellent written and verbal communication, and operate collaboratively. 
• AI-Forward (Plus): Hands-on experience integrating Generative AI into products to solve real-world user problems. 

Pay Transparency

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $175,000 to 210,000. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.

The Role You'll Play:

• At Playlist, we're reimagining how technology can foster meaningful, real-world connections. As a Senior Software Engineer on the SmartDesk team, you'll be at the forefront of building an AI-powered front desk assistant that transforms how wellness businesses communicate and operate.
• Crafting end-to-end AI-powered experiences that seamlessly connect wellness businesses with their clients
• Designing and implementing robust web and messaging services that power conversational and workflow automation
• Integrating large language models (LLMs) and generative AI frameworks with a laser focus on safety, reliability, and user trust
• Collaborating closely with product, design, and applied AI teams to transform complex challenges into intuitive solutions
• Architecting scalable systems across frontend, backend, and integration layers
• Mentoring teammates through thoughtful code reviews and technical guidance
• Turning cutting-edge AI capabilities into practical, user-centric product features
• Driving technical excellence by making pragmatic engineering decisions that balance innovation, quality, and time to market

You'll drive innovation by:

• Crafting end-to-end AI-powered experiences that seamlessly connect wellness businesses with their clients
• Designing and implementing robust web and messaging services that power conversational and workflow automation
• Integrating large language models (LLMs) and generative AI frameworks with a laser focus on safety, reliability, and user trust
• Collaborating closely with product, design, and applied AI teams to transform complex challenges into intuitive solutions
• Architecting scalable systems across frontend, backend, and integration layers
• Mentoring teammates through thoughtful code reviews and technical guidance
• Turning cutting-edge AI capabilities into practical, user-centric product features
• Driving technical excellence by making pragmatic engineering decisions that balance innovation, quality, and time to market

 The Experience You’ll Bring:

• 2-3 years of Senior-level experience building full-stack features for SaaS products
• Proven track record of developing user-facing web applications and supporting APIs
• Expertise in designing and shipping AI-powered features in production environments
• Strong experience with distributed systems, third-party integrations, and messaging platforms
• Proficiency in making architectural decisions that balance technical debt, innovation, and business needs
• Deep understanding of engineering fundamentals, including testing, observability, and maintainability
• Exceptional communication skills with the ability to collaborate across multidisciplinary teams
• Comfort navigating ambiguity and rapidly learning emerging technologies

Technologies You'll Use: 

• LLMs and Generative AI Frameworks
• AWS (ECS, SQS, RDS)
• Python
• TypeScript / JavaScript
• React / Next.js

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $114,000 to $152,000 USD. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.

About Us

About the Team

The Platform and Productivity team sits at the core of Mindbody’s growth, delivering robust tools and AI-powered solutions that elevate customer support, improve operational efficiency, and unlock self-service revenue expansion. In this role, you will elevate the experiences of our customers, internal teams, and business partners by elevating the workflows that power Mindbody’s most critical platforms. In this role you will elevate the experiences of our:

• Identity Platform: Mindbody’s end-to-end identity ecosystem across business and consumer products, delivering simple, secure, and intuitive account management and login experiences.
• AI Assistant: Transform our customer-support chatbot into an intelligent, AI-driven assistant capable of handling complex tasks and end-to-end workflows. You’ll shape the vision, interactions, and systems that evolve it from reactive support to a proactive problem-solving partner.
• Internal Growth Tools (Growth/Go-To-Market): Build products and tools that accelerate Mindbody’s growth by enabling self-service revenue expansion and leveraging AI and automation to enhance product onboarding for our customers.

About the Role

We’re looking for a passionate and experienced Design Manager to lead the next chapter of our Platform and Productivity experiences.

This opportunity is ideal for someone who thrives on turning complex multi-channel problems into intuitive and elegant experiences.

What you’ll be doing…

• Leading a small team of Sr. Designers through complex omni-channel experiences.
• Creating the conditions for exceptional work by fostering psychological safety, inspiring ambition, and modeling design excellence.
• Championing craft and product excellence through leading by example.
• Enabling customer-centric decision making, keeping small business owners at the heart of every decision.
• Mapping and analyzing current-state workflows to identify friction points, operational gaps, and opportunities for improvement.
• Weaving together physical, digital, and emotional touchpoints across our support and growth channels, orchestrating multi-touch journeys that elevate both the digital and non-digital experiences.
• Build products that help wellness professionals thrive and encourage more people to get off their screens and into meaningful real-life experiences.

Who you are:

• You have at least 7+ years of product design experience including 1-2 years managing designers.
• You have a portfolio demonstrating deep craft and end-to-end product thinking on complex systems and workflows.
• Want to work in a player/coach role. You want to continue owning design projects while leading a small team of talented designers.
• You thrive on complexity and love to dive into broad, deep, and complex problem spaces.
• You believe the line is blurry between product and design leadership and jump at opportunities to lead your cross-functional team through ambiguity.
• Strong in product thinking: you can form rigorous hypotheses, influence team understanding, and spot new opportunities. You have an ability to analyze qualitative and quantitative insights and translate them into actionable recommendations.
• You have an evolving perspective on design’s role in AI, automation, and emerging technologies - and how these can enhance creative output and customer value. You see AI as a partner in creativity and efficiency.
• Strong understanding of organizational operations and service delivery models, particularly in multi-touchpoint or omni-channel environments.
• You’ve driven strategic initiatives before, and you’re just as comfortable zooming out to define vision as you are zooming in to sweat the details.

Pay transparency

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $185k to $235k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.

About the Role

We're seeking a Senior Product Manager, Platform to serve our internal product development squads and help guide us towards the platform of the future for Playlist.

This role sits at the intersection of developer experience, infrastructure, security, and software development lifecycle (SDLC) operations. You'll work cross-functionally with engineering, SRE, security, and application teams to deliver intuitive, scalable, and secure platform capabilities that accelerate developer productivity and enable our business objectives.

What You'll Do

Developer Engagement & Advocacy

• Be the voice of our internal developers. Collect pain points, usage patterns, and feedback from engineering teams across Mindbody to develop an informed POV on the biggest opportunities for Platform teams to better serve the organization.
• Evangelize platform capabilities. Help development squads understand what the platform offers, how to best leverage platform products and other tools, and where opportunities exist for partnership and collaboration.
• Roadmap Synthesis: Work with AI tooling and analytics to synthesize this information and integrate it into strategic planning.

Platform Strategy & Execution

• Own the platform roadmap across key themes including reliability & performance, platform modernization, developer experience, and operational excellence.
• Drive initiatives to improve developer experience, CI/CD workflows, infrastructure abstraction, security, and observability.
• Partner with security, compliance, and architecture teams to ensure platform capabilities are scalable, secure, and meet enterprise standards.

Measurement & Impact

• Work with platform squads to define North Star metrics and establish a framework for tracking success metrics that demonstrate business impact.
• Measure platform adoption and effectiveness.
• Communicate the value of platform investments to leadership and stakeholders through data-driven storytelling.

What You'll Bring

Required

• Enterprise developer tooling experience: Proven track record building "Platform as a Product" either internally at scale or as an external offering.
• Developer-focused product management: Deep experience building tools, services, and APIs consumed by developers. You understand what makes developers productive and can translate technical requirements into product strategy.
• Technical depth: Ability to engage credibly with engineering teams on technical topics including infrastructure, CI/CD, observability, security, platform architecture, and GenAI Coding Tools.
• Hands on experience with one or more of the following areas: Kubernetes ecosystem (EKS, Karpenter, or Kyverno), CI/CD (Github Actions, Azure DevOps), Infrastructure-as-Code (Terraform, Pulumi, or CloudFormation), Observability (New Relic, Datadog, or Grafana), GenAI Coding Tools (Copilot, Cursor)
• Cross-functional leadership: Track record of driving complex initiatives across multiple engineering teams, with influence rather than authority.
• Data-driven decision making: Experience defining metrics that matter and using data to prioritize, communicate impact, and drive continuous improvement.

Nice to Have

• Previous experience as an SRE, software engineer, or in a similar technical role
• Experience with platform modernization and legacy system migrations
• Familiarity with developer portal tools, service catalogs, and internal developer platforms
• Experience in SaaS or B2B environments serving technical audiences
• Experience collaborating and aligning with global teams and moving projects forward asynchronously

Success in Your First Year

• 30 Days: Build relationships across platform and application development squads. Establish regular touchpoints with key developer teams and their leaders. Begin synthesizing feedback from support channels.
• 90 Days: Deliver a refined platform vision and 2026 roadmap aligned with strategic themes. Launch developer engagement initiatives. Establish baseline metrics for platform health and developer satisfaction.
• 6 Months: Drive measurable improvements in key metrics (deployment time, DevEx scores, platform infrastructure adoption). Increase platform visibility and adoption across engineering. Establish the platform as a trusted partner to development teams.
• 1 Year: Demonstrate clear business impact through improved reliability, faster delivery cycles, and higher developer satisfaction. Position the platform for scale as Mindbody grows. Build a community of platform advocates across the organization.

Why This Role Matters

Platform Engineering at Mindbody touches every aspect of our technical operation—from how quickly we ship features to how reliably our services run to how secure our customer data remains. This role has the unique opportunity to accelerate every engineering team's effectiveness, enabling us to deliver better experiences for the millions of consumers and businesses who rely on Mindbody.

As the first dedicated Platform PM, you'll shape not just what we build, but how we think about internal platforms as products. You'll establish practices, metrics, and relationships that will scale with the company for years to come.

Pay transparency

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $130k to $175k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.

The role you’ll play

• Lead go-to-market for strategic launches, owning positioning, messaging, content, and rollout strategy from end to end
• Develop engaging, scalable content tailored to business owners and decision-makers
• Craft and manage customer-facing comms across in-product messaging, emails, release notes, and more
• Equip Sales and Success teams with assets, training, and narratives that win trust and drive growth
• Use qualitative and quantitative research to shape messaging, validate decisions, and uncover new opportunities
• Analyze data to guide strategy, test hypotheses, and iterate on what works
• Partner cross-functionally with Product, Sales, Enablement, Pricing, and more to align on launch goals and outcomes
• Bring clarity and momentum to complex projects with multiple moving parts and stakeholders

Experience you bring

• 8+ years in product marketing for SaaS or B2B tech, with deep experience owning launches end to end
• A strong portfolio of content that shows how you translate complexity into clarity (think decks, videos, landing pages, blogs)
• Confident, precise communicator who can write for impact and speak to execs
• Proven track record of enabling Sales and Success teams with effective, usable content and training
• Natural collaborator across technical and non-technical teams, with clear communication in both directions
• Analytical mindset with the ability to interpret data, test hypotheses, and use insights to guide strategy and messaging
• Comfortable navigating ambiguity and shifting priorities with agility and optimism.
• Strong project management skills - you keep workstreams on track without losing sight of creative storytelling.
• Deep empathy for customers, with a passion for building products and experiences that matter.
• Nice to have: experience marketing payments or fintech products and partnering with international teams to support launches across multiple regions

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $131,275 to $175,000. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.

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