Essential Duties and Responsibilities:

Customer & Market

• Lead rigorous customer discovery using Steve Blank’s Customer Development methodology — get out of the building, run structured interviews, and change the roadmap based on evidence
• Maintain a current, structured view of the competitive landscape and translate competitive signals into roadmap decisions
• Evangelize the product vision externally — at conferences, with analysts, with strategic customers, and with the Board
• Represent Medrio’s SMB clinical trial customers as the company’s chief customer advocate at the ELT

Product Craft

• Own the product roadmap — build and defend an evidence-based vision that balances new products, existing product health, and technical debt
• Drive an AI-forward product strategy: identify where AI creates distinct, defensible SMB value and ship AI-native features to market
• Prioritize deployment speed and ease of use as primary differentiators; resist feature creep from large-customer requests that distract from the core SMB product
• Use quantitative analytics — usage data, funnel analysis, retention metrics — to inform every significant product decision
• Own product release and design processes; define how features move from concept to launch in alignment with engineering’s Definition of Done
• Lead the User-Centered Design function; coach PMs and designers to produce genuinely validated, user-centered product experiences

Stakeholder & Influence

• Build a trust-based working relationship with the VP of Engineering — align on roadmap tradeoffs, share accountability for launch outcomes
• Align Engineering, Sales, Marketing, and Customer Success around a shared product direction without direct authority over those functions
• Present product strategy to the Board of Directors and investors; handle tough questions about roadmap tradeoffs and competitive positioning
• Collaborate with Sales and Customer Success on go-to-market strategy, pricing, and customer feedback loops

People Leadership

• Lead a mixed org of PM managers, senior PMs, and principal designers simultaneously with different accountability structures and career conversations for each layer
• Build an A-player product team through structured performance management, active recruiting, and deliberate talent development
• Own the product and UX opex budget; make investment tradeoffs proactively and with data

SMB Market Focus

• Position Medrio as the fastest-to-deploy, easiest-to-use platform in the SMB clinical trial market
• Build capabilities that differentiate Medrio with SMB customers — fast build/update cycles, ease of use, rapid time to value

Customers 

• CEO and Executive Leadership Team
• Board of Directors (as needed)
• VP of Engineering and engineering leadership
• Product Management and User-Centered Design teams
• Sales, Marketing, and Customer Success
• Customers, CROs, and strategic external partners

Education and Years of Experience:

• Bachelor’s degree in a relevant field — business, computer science, design, life sciences, or equivalent (Master’s degree preferred)
• 10+ years in product management, including 5+ years in a VP-level or equivalent product leadership role
• Demonstrated experience leading a mixed org — both PM managers/directors AND senior ICs (principal PMs or designers) reporting directly
• Track record of developing product leaders and senior ICs — expanding scope, increasing responsibility, and building capability over time
• Demonstrated success launching multiple SaaS products from concept through market adoption
• Direct experience practicing structured customer discovery (Steve Blank’s methodology or equivalent)
• Proven track record of shipping AI-native or AI-enhanced product features
• Demonstrated ability to present product strategy to a board of directors or equivalent investor audience
• Experience using quantitative analytics (usage data, funnel metrics, retention) to inform product decisions
• Product budget ownership — opex planning, investment tradeoffs, vendor decisions
• Life sciences or clinical trial industry experience preferred; GxP and 21 CFR Part 11 familiarity strongly preferred

Working Conditions: Remote home office. Standard office conditions. Occasional domestic and international travel for customer visits, conferences, and analyst meetings.

Other Skills and Abilities:

• AI for cloud software development and AI-native product strategy
• Steve Blank’s Customer Development methodology
• Lead, manage and hold accountable (LMA) according to Medrio standards (scorecards, people analyzer, etc.)
• Deep knowledge of clinical trial workflows, regulations (Part 11, GxP), and the purchasing process of CROs versus sponsors
• Proficiency in product analytics tools and quantitative decision-making
• User-centered design principles and experience leading a UX function
• External evangelism — conference speaking, analyst relations, or media presence
• Ability to self-serve using JIRA and related product management systems of record

About Medrio:

At Medrio, we look for smart, capable, and conscientious people to help us expand our product capabilities, grow our business, and better serve our customers. Our employees love working for us because they get to develop, market, and sell a product that advances human health, and they enjoy many perks, including

• Great benefits: We offer medical, dental, vision, and life/LTD insurance, and we cover 100% of our employees’ health insurance premiums and 50% of dependent premiums.
• Wellness: Medrio values our staff’s well-being. To prove it, we promote an atmosphere of work/life balance, including flexible work schedules and locations.
• Weekly company-wide standup.

The Medrio team is made up of individuals with a wide array of skills and interests, but all have a passion for providing the best possible user experience for our customers. We value collaboration, ingenuity and creating a culture of excellence!

Salary Range: $240,000 - 260,000 USD

To see detailed information on the data we collect during the application process, and how Medrio complies with data privacy laws, visit our Careers page.

Essential Duties and Responsibilities:

• Establish and maintain operational readiness frameworks for existing products, releases, and product partners
• Define and enforce readiness criteria to ensure offerings are implementable, supportable, and scalable
• Build and standardize processes for ongoing product releases, partner enablement, and cross-functional execution
• Coordinate execution across Product, Professional Services, Sales, Marketing, Support, and Engineering to ensure alignment and accountability
• Serve as the central point of coordination for third-party partners (e.g., AG Mednet, Pharmaseal), ensuring operational alignment and scalability
• Translate product enhancements and partner initiatives into clear operational plans, including workflows, ownership, and delivery models
• Establish and maintain structured customer feedback loops, incorporating insights from internal and external Product Advisory Councils into operational planning
• Identify and resolve gaps between product design and real-world customer usage
• Define and track key metrics related to readiness, operational efficiency, and partner performance
• Provide clear communication on readiness status, risks, and dependencies to internal stakeholders and leadership
• Continuously improve processes and frameworks to reduce friction and support scale

Customers or Clients:

• Conducts market research and interviews customers in order to obtain product feedback, inform GTM strategy, and validate customer profile 
• Partners with internal stakeholders across Product, Professional Services, Sales, Marketing, Support, and Engineering.
• Collaborates with external partners (e.g., AG Mednet, Pharmaseal, ThoughtSphere) to ensure successful execution and delivery of integrated solutions.

Education and Years of Experience:

• 6+ years of relevant experience in Product Operations, Organizational Readiness, Project Management, and/or Product Management
• Bachelor’s Degree
• Clinical Trial experience preferred but not required 

Working Conditions (include any required travel): 

This position is remote, and may require some travel (~10- 25%)

Other Skills and Abilities:

• Strong ability to bring structure to ambiguous and evolving environments
• Proven experience driving cross-functional initiatives without direct authority
• Excellent organizational and operational thinking skills
• Strong stakeholder management and communication skills, including executive-level interaction
• Ability to balance strategic thinking with hands-on execution
• Experience working with third-party vendors or strategic partners preferred

About Medrio:

At Medrio, we look for smart, capable, and conscientious people to help us expand our product capabilities, grow our business, and better serve our customers. Our employees love working for us because they get to develop, market, and sell a product that advances human health, and they enjoy many perks, including

• Great benefits: We offer medical, dental, vision, and life/LTD insurance, and we cover 100% of our employees’ health insurance premiums and 50% of dependent premiums.
• Wellness: Medrio values our staff’s well-being. To prove it, we promote an atmosphere of work/life balance, including flexible work schedules and locations.
• Weekly company-wide standup.

The Medrio team is made up of individuals with a wide array of skills and interests, but all have a passion for providing the best possible user experience for our customers. We value collaboration, ingenuity and creating a culture of excellence!

Salary Range: $120,000 - 140,000 USD

To see detailed information on the data we collect during the application process, and how Medrio complies with data privacy laws, visit our Careers page.