Marqeta
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Senior Security Engineer - Detection & Response - EU/UK
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We are seeking a UK-based Senior Security Engineer to join our Security Operations and Response Team as a senior individual contributor.
In this role, you will investigate and respond to security incidents across Marqeta’s environment, proactively monitor for cyber threats, and serve as incident commander during security events of varying severity. You will contribute to the development and improvement of response methodologies aligned with the NIST Incident Response Lifecycle and help maintain cybersecurity incident response documentation. This position requires strong expertise in incident response, digital forensics, threat hunting, and security monitoring technologies. You will collaborate across teams, contribute to detection engineering efforts, and participate in 24x7 on-call rotations. The role reports to the Manager of Security Operations and Response.
This role can be performed remotely anywhere in the UK, or from our London, UK office. We'd love for you to join us!
The Impact You’ll Have
- Proactively monitor Marqeta’s environment for cyber threat activity and manage day-to-day security alerts through timely analysis, triage, and appropriate response actions
- Serve as incident commander during security events, directing investigation strategies and coordinating cross-functional response efforts
- Execute incident response activities aligned with the NIST Incident Response Lifecycle to detect, contain, eradicate, recover, and learn from cybersecurity incidents
- Contribute to the maintenance and improvement of the Cybersecurity Incident Response Plan (CIRP), playbooks, runbooks, and standard operating procedures to ensure consistent and effective response operations
- Participate in 24x7x365 on-call rotations, providing skilled guidance during security incidents and contributing to thorough post-incident reviews
- Research threat intelligence sources and contribute to hypothesis-driven threat hunting initiatives to uncover threats in corporate and production environments
- Work closely with Security Engineering to tune security solutions, enhance detection capabilities, and leverage business knowledge to improve security monitoring
- Design, develop, and maintain detection logic using a detections-as-code approach, collaborating with Security Solution Engineering to deploy detections through CI/CD pipelines into our SIEM and EDR platforms
- Contribute to detection coverage mapped to MITRE ATT&CK framework, identifying gaps in visibility and supporting detection development prioritization based on threat intelligence and business risk
- Coordinate with HR, law enforcement, response retainers, and cyber insurers as required, including support on cyber-crime financial fraud use cases
- Support the development of less-experienced security team members through knowledge sharing, pair investigations, and leading by example
- Partner with Fraud, Compliance, and Risk teams on security events involving payment systems, cardholder data, or regulatory reporting obligations under PCI DSS and related frameworks
Who You Are
- 5+ years of hands-on experience in security operations with strong expertise in incident response, digital forensics, and threat hunting
- Experience serving as an incident commander or leading incident response workstreams, with the ability to make sound decisions under pressure
- Strong knowledge of the NIST Incident Response Lifecycle and experience contributing to incident response documentation and procedures
- Proficiency with security monitoring and forensic tools including EDR, SIEM, and SOAR systems
- Experience developing detections-as-code, including familiarity with version control, CI/CD pipelines, and detection testing frameworks
- Working knowledge of MITRE ATT&CK and experience using it to assess detection coverage and map threat actor TTPs
- Experience contributing to post-incident reviews and implementing security improvements based on lessons learned
- Solid understanding of threat actor TTPs and ability to apply threat intelligence to enhance detection and response capabilities
- Experience tuning security solutions and developing automation workflows to improve monitoring effectiveness and response efficiency
- Working knowledge of AWS cloud services and securing cloud environments
- Ability to effectively communicate with technical and non-technical stakeholders during security incidents and investigations
- Experience in payment processing, fintech, or other highly regulated environments; familiarity with PCI DSS incident handling requirements a plus
- Proven ability to work independently while demonstrating sound judgment about when to engage team members or escalate issues
- Willingness to mentor and support the growth of junior security professionals in incident response techniques
Recruiter:
- Louise Devlin
Typical Process
- Application submission
- Recruiter phone or video call
- Hiring manager video call
- Virtual "Onsite" consisting of 4-5, 45 min interviews
- Offer!
Compensation & Benefits
- Premium Private Medical and Dental coverage
- Generous time off program with additional “Floating Holiday days”
- Retirement savings program with company contribution
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Monthly stipend to support our remote work model
- Annual development stipend to support our people's growth and development
- Family-forming benefits and up to 20 weeks of Parental Leave
- Wellbeing programs i.e. Modern Health, HealthKick and much more…
About Marqeta
Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.
Marqeta’s Values
– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.
– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.
– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.
– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.
– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.
Equal Employment Opportunity, Accommodations and Privacy
Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.
Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.
Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.
Ready to apply?
Apply to Marqeta
Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorise transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.
Position Summary:
The Production Support Engineer role in our European team is at the centre of the customer experience for Marqeta. We strive to provide the highest quality support and service to our valued customers. You will play a critical role in managing the technical needs of Marqeta customers.
The Impact You'll Have:
- Configure environments and controls.
- Troubleshoot collaboratively as customers integrate with our platform, guiding them through technical documentation and assessing root causes for errors.
- Provide high-quality support to our customers:
- Respond to inquiries via tickets, emails, and other channels
- Take ownership of responding to inquiries, issues, and escalations
- Perform problem-solving, diagnosing, root cause analysis, and generate corrective action plans for issues
- Work cross-functionally to resolve issues and provide customer care
- Become a Marqeta product expert.
- Assist in monitoring production transaction volume, functionality, capacity, and performance.
- Assist in responding to alerts, data, and trends that have customer impact
- Coordinate and execute internal projects to better improve the support process.
- Be proactive in monitoring, optimising issuer resolution, and implementing corrective action planning.
- Interact with Product, Engineering, and Technical Operational teams to provide feedback on production support-related issues and improvements.
- Provide on-call support for rotations and escalations.
- Advise onboarding customers on a technical solution to meet their business needs, balancing best practices, regulatory limitations, and an evolving platform.
- Troubleshoot collaboratively as customers integrate with our platform, guiding them through technical documentation and assessing root causes for errors.
- Provide feedback to product, engineering, design, and info dev teams to improve outputs based on customer experience.
- Document process, product, and industry learnings relentlessly to identify pain points and trends to help the team and organisation grow and improve.
Who You Are:
- Experience in the card payments industry is strongly preferred; an understanding of Visa and Mastercard transaction flows, 3DS, PSD2, and Tokenisation will be helpful.
- Ability to work in a customer-facing role, with strong written and verbal communication skills, with the ability to listen, show empathy and also be able to converse with both internal and external technical and non-technical stakeholders.
- Enjoy working in a team environment.
- 4+ years of experience in technical support, production support, or IT support for B2B customers.
- Committed, flexible, and with demonstrated ability to maintain high levels of productivity with minimal supervision.
- Good understanding of API technologies and troubleshooting (i.e.: you know what cURL does, know HTTP response codes, etc.)
- Comfortable working within a Linux environment.
- Intermediate SQL knowledge (MySQL or Postgres experience preferred)
- Scriptwriting - Python, Ruby, Shell, etc.
- Experience with logging and monitoring tools such as Kibana, Splunk, AppDynamic, SumLogic, Grafana, Datadog, and New Relic.
- The ability and desire to learn new technologies and tools.
Great to have but not required:
- Experience with Salesforce, Jira and Confluence
- Experience in Relational Database
- Experience working at a high-growth start-up
Recruiter for this role
- Lou Devlin - Linkedin Profile (no agencies please!)
Typical Process
- Application Submission
- Recruiter video call
- Hiring manager video call
- Virtual “Onsite” consisting of 4-5, 45 min calls
- Offer!
Compensation and Benefits
- Premium Private Medical and Dental coverage
- Generous time off program with additional “Floating Holiday days”
- Retirement savings program with company contribution
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Monthly stipend to support our remote work model
- Annual development stipend to support our people's growth and development
- Family-forming benefits and up to 20 weeks of Parental Leave
- Wellbeing programs i.e. Modern Health, HealthKick and much more…
About Marqeta
Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.
Marqeta’s Values
– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.
– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.
– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.
– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.
– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.
Equal Employment Opportunity, Accommodations and Privacy
Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.
Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.
Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.
Ready to apply?
Apply to Marqeta