Job Summary

The General Manager will lead all aspects of our physical security operations, ensuring the highest standards of service delivery, client satisfaction, and team performance. This role requires a strategic thinker with strong leadership skills, exceptional business acumen, and a deep understanding of the security industry.

Core Responsibilities:

Sales and Business Development:

• Collaborate with the sales team to identify and pursue new business opportunities.
• Develop and implement sales strategies to grow the client base and revenue.
• Participate in sales presentations and negotiations with potential clients.

Client Relationship Management:

• Maintain and develop strong relationships with existing clients, ensuring high levels of satisfaction and retention.
• Conduct regular client meetings to review service performance and address any concerns.
• Identify opportunities for additional services and client expansion.

Operational Leadership:

• Oversee daily operations of the physical security division, ensuring efficient and effective service delivery.
• Develop and implement operational policies and procedures to enhance service quality and operational efficiency.
• Monitor and evaluate operational performance, addressing any issues promptly.

Team Leadership and Development:

• Lead, mentor, and motivate a diverse team of security professionals, fostering a culture of excellence and continuous improvement.
• Oversee recruitment, training, and development programs to ensure a skilled and capable workforce..

Financial Management:

• Develop and manage budgets, ensuring financial targets are met or exceeded.
• Monitor financial performance, including revenue, expenses, and profitability.
• Implement cost control measures and identify opportunities for financial efficiency.

Compliance and Risk Management:

• Ensure compliance with all relevant laws, regulations, and industry standards.
• Oversee security risk assessments and implement appropriate mitigation measures.
• Maintain up-to-date knowledge of industry trends, best practices, and emerging threats.

Requirements:

• Bachelor’s degree in Business Administration, Management, Security Management, or a related field. Advanced degree preferred.
• Minimum of 10 years of experience in the security industry, with at least 5 years in a senior leadership role.  Law enforcement and contract security industry experience required.
• Proven track record of successful operational management and client relationship development.
• Strong financial acumen, with experience in budget management and financial reporting.
• Excellent leadership and team management skills, with the ability to inspire and motivate.
• Strong communication and interpersonal skills, with the ability to build and maintain effective relationships.
• Ability to think strategically and develop innovative solutions to complex problems.
• Proficiency with security management software and Microsoft Office Suite.

Salary & Benefits:

• Competitive salary based on experience
• Performance-based bonuses
• Comprehensive benefits package including medical, dental, vision, and life insurance
• Paid time off and holidays
• 401(k) retirement plan
• Opportunities for professional development and career growth

#IND3

The Role

We are hiring a VP, Business Operations to build and run the company’s business operating system—driving financial rigor, performance management, and cross-functional accountability at scale.

This role reports to the COO and serves as a critical counterbalance to a highly execution-focused leadership model. The mandate is to ensure the organization operates with clarity, discipline, strong economic decision-making, and consistent execution across the field.

Core Mandate

• Establish and run a company-wide operating cadence (weekly/monthly/quarterly)
• Build standardized KPIs and performance dashboards across regions and functions
• Drive budgeting, forecasting, and scenario planning
• Create visibility into margin, cost structure, and ROI by region and service line
• Enforce accountability and goal alignment across a distributed leadership team
• Support executive decision-making with clear, data-driven insights
• Partner with COO on resource allocation and prioritization

Enterprise Program Execution

• Ensure disciplined execution of cross-functional, company-wide initiatives (e.g., technology rollouts, operational transformations, new service implementations)
• Establish frameworks to plan, track, and deliver strategic programs at scale
• Drive alignment across operations, technology, HR, and finance to ensure initiatives land effectively in the field
• Identify execution risks early and drive course correction and accountability
• Ensure initiatives translate into measurable operational and financial outcomes, not just activity

Organizational Effectiveness & Talent Discipline

• Drive consistency in operating playbooks and field execution standards across regions
• Partner with the CHRO to strengthen performance management systems and rigor
• Help implement and scale high-potential identification and development programs
• Support succession planning for key operational and regional leadership roles
• Ensure talent decisions are aligned with business performance and strategic priorities
• Reinforce a culture of accountability, coaching, and measurable performance outcomes

Candidate Profile

Experience

• 10–15+ years in business operations, finance, strategy, or consulting
• Experience in large, distributed organizations (multi-site, 5,000+ employees)
• Background in field-based operations (e.g., security, facilities, logistics, services) preferred
• Strong exposure to P&L management, forecasting, and financial modeling
• Track record of building operating cadences and KPI-driven organizations
• Experience leading large-scale, cross-functional programs or transformations
• Experience partnering with HR/People teams on performance and talent systems

Capabilities

• High business IQ — connects operations, financial outcomes, and execution
• Structured and systems-oriented — drives rigor in performance, programs, and people processes
• Strong program leadership — ensures initiatives are executed consistently across a distributed organization
• Executive presence — able to influence and challenge senior leaders
• Analytical depth + practical judgment — not just reporting, but decision-shaping
• Operator mindset — understands real-world execution at scale

Style

• Low ego, high accountability
• Direct, clear communicator
• Comfortable operating in complexity and ambiguity
• Balances speed with rigor
• Values both performance outcomes and people development

Success Profile (12 Months)

• Fully implemented operating cadence and KPI framework
• Clear visibility into performance, profitability, and cost drivers
• Improved forecast accuracy and financial discipline
• Stronger accountability across regions and functions
• Increased consistency in field execution and playbook adherence
• Successful rollout of key enterprise initiatives (e.g., technology deployments) across regions
• More robust performance management and talent pipelines in place
• Leadership team making faster, more informed, and more disciplined decisions

Why This Role

• High-impact role at national scale
• Direct exposure to COO and executive leadership
• Opportunity to shape both the business system and execution system of the company

Critical to driving profitable growth, operational excellence, and scalable execution

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