Are you looking to grow your career in a fast-paced and collaborative environment? Do you enjoy being the technical go-to person and helping teams deliver high-quality campaigns for some of the world’s most well-known brands? At VML MAP, we're seeking a Solution Expert who is eager to dive in and deliver high-quality, error-free campaigns.

What will your day look like?

As our new Solution Expert, you'll be the technical steward and owner for all technical processes and solutions managed by marketing operations. Your mission will be to leverage your comprehensive understanding of processes, platforms, and tools to provide operational support, ensuring seamless campaign execution and optimal platform performance. You'll troubleshoot technical issues, maintain platform functionality, and deliver essential technical training and support to your teammates.

More specifically, your tasks will include:

• Maintaining technical documentation clear and up to date.
• Troubleshooting and resolving technical issues for campaign execution.
• Receiving and providing input on Tech & Data handovers, assisting with training and rollouts.
• Providing hypercare support for critical or complex campaigns.
• Onboarding, guiding, and training team members.
• Identifying areas for upskilling and opportunities to expand service offerings.

Who are you going to work with?

At VML MAP, you'll join a vibrant, international collective of Producers, Solution Experts, Coordinators, and Operations Managers, all united by a shared dedication to delivering exceptional results for our clients. Collaboration isn't just a buzzword here; it's the heartbeat of what we do. You'll have the exciting opportunity to work hand-in-hand with cross-functional teams from our offices spanning the globe. You'll also gain hands-on experience operating within industry-leading marketing platforms such as Salesforce Marketing Cloud, Adobe Experience Cloud, JIRA, and more. This role is a great opportunity to build hands-on experience and grow within the marketing operations space.

What will you bring to the table?

We're seeking someone who is proactive, meticulously detail-oriented, and possesses an eagerness to learn. You thrive in a multicultural, fast-paced environment, and you excel both independently and as an integral part of a team.

While this position is ideal for those with foundational technical knowledge eager to apply their skills in a dynamic, hands-on environment, we welcome a large variety of backgrounds and experiences. Any prior experience in marketing operations or campaign execution with a strong technical focus is a definite advantage.

To truly shine in this role, you should possess:

• A genuine interest in marketing technologies and operations.
• Familiarity with marketing platforms, workflows, or automation tools (a plus, but not a prerequisite – we're here to help you grow!).
• A demonstrated ability to learn rapidly and seamlessly adapt to new processes and tools.
• Exceptional organizational skills and an unwavering attention to detail.
• Excellent communication skills in English, enabling clear and effective collaboration.
• A proactive approach to problem-solving and a genuine willingness to contribute to our continuous improvement journey.

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

#LI-EMEA

Please note that this job is a full-time, entry-level position located in Bangkok, Thailand

This position is open to candidates who already have the legal right to work in Thailand

The application and selection process will be conducted in English

The applicant must be able to attend the in-person interview at our Bangkok office

• Please note that this job is a full-time, entry-level position located in Bangkok, Thailand  
• This position is open to candidates who already have the legal right to work in Thailand
• The application and selection process will be conducted in English
• The applicant must be able to attend the in-person interview at our Bangkok office 

Would you like to become an expert in cross-channel marketing execution? Are you detail-oriented and looking to start a career in a dynamic environment with great opportunities to develop your professional skills? Then you might be the Digital Campaign Specialist we’re looking for in our Bangkok office! 

What will your day look like?

As our new Digital Campaign Specialist, you will first be introduced to our systems and work streams. Armed with the knowledge you need, you will become responsible for: 

• Implementing cross-channel marketing campaigns using leading CRM platforms 
• Creating workflows and target group criteria 
• Performing technical troubleshooting 
• Dispatching email, push and SMS communications 

Who are you going to work with?

We work very closely with our colleagues in Copenhagen, Lisbon, San Jose (Costa Rica), and Toronto, where 300+ employees in Marketing Operations are currently located. We are proud of our multicultural environment and easy-going, yet dynamic atmosphere, where we not only work together – we are great at having fun as well. 

Benefits of joining VML MAP in Bangkok: 

• Opportunity to kickstart your career in digital marketing 
• Experience working with global teams and well-known brands 
• Chance to get certified in world-leading marketing tools
• Opportunity to work with experts in the business and a diverse group of talented individuals 
• Team events 

What do you bring to the table?

You are proactive and pay great attention to detail. With your logic and structured mindset, you find it easy to learn new programs and work well in a team. 

In addition, we expect that you have: 

• Strong communication skills in English 
• Interest in gaining technical understanding and the ability to learn fast 
• Ability to work with both routine and complex tasks 
• Detail oriented 
• Team oriented 
• A bachelor's degree 

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper-personalization at scale, marketing automation and CRM.

With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

• This position is open to both Thai and foreign nationals.
• Candidates must have at least 4 years of experience working in a managerial role.
• Please submit your application in English. Applications in other languages will not be considered.
• Preference will be given to candidates who can attend an in-person interview at our office in Bangkok.

Are you a dynamic leader with a proven ability to motivate and guide a high-performing team of Campaign Specialists? Are you passionate about driving the seamless execution of digital cross-channel marketing strategies for our global clients? If you thrive in a fast-paced, international working environment and are seeking an exciting management position, we invite you to consider the role of Marketing Operations Manager at our Bangkok office!

What will your day look like?

As our new Marketing Operations Manager, you will be responsible for the smooth running of our daily operations and implementation of client campaigns, ensuring the continuous development of staff and operation services. More specifically, your tasks include: 

• Overseeing the team's daily operation and workload distribution 
• Ensuring compliance with Service Level Agreements such as quality assurance and time-to-market activity 
• Recruitment and people management and development 
• Supporting initiatives by the Country Lead and Global Directors 
• Reporting on progress and development for internal and external stakeholders 
• Risk management and mitigation 

Since we operate in a global environment with global clients covering multiple time zones, we expect you to be flexible with a can-do attitude. 

Who are you going to work with?

Our Bangkok office is currently made up of 45 employees and growing! You will be managing a very competent team of approximately 5-12 employees and operate as the link between our various in-house departments. 

We work closely together with our colleagues in Copenhagen (HQ) as well as our other 3 office locations in Toronto, Lisbon and San Jose (Costa Rica). You will play a crucial part in growing our Bangkok office, work closely with your operations team, and report directly to the Country Lead. We are proud of our multicultural environment and dynamic atmosphere where we not only work together – we are great at having fun as well. 

What do you bring to the table?

As a person, you are curious, proactive, and energetic, enabling you to lead and motivate others. You are great at spotting new opportunities, and you act fast while being able to constantly balance between taking charge and making room for others.  

Further, we expect that you have:  

• Experience in and a solid understanding of omnichannel marketing  
• Solid experience with CRM, digital production, marketing personalization and automation, commercialization of services, or process optimization 
• Demonstrated experience with people and performance management as well as talent profiling and recruitment (6 - 8 years)  
• Proven ability to establish and maintain strong personnel and stakeholder relationships (6-8 years)  
• Extensive background in project management 
• Client management experience as a plus 
• Highly collaborative, driven by a strong sense of inclusion and diversity 
• Excellent communication skills, and highly proficient in the English language 

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

Do you want to help create a smooth, professional employee experience in a fast-moving, international setup? As our People Operations Partner in Bangkok, you’ll own key employee lifecycle operations in the region and help land consistent global People processes locally. You’ll be the on-site go-to for operational People topics, with support and sparring from the wider People Experience team. 

What will your day look like?

In this role, you’ll be at the center of the employee lifecycle in Bangkok, ensuring People processes are smooth, accurate and on time and that local requirements are handled correctly. You’ll partner closely with our Regional Operations Director – APAC and collaborate with the local VML Thailand team to get contracts, changes and employee processes executed. Your key tasks include: 

• Coordinate recruitment efforts locally in close collaboration with hiring managers, talent acquisition and the local VML Thailand team 
• Own and coordinate employee lifecycle operations (joiners, changes/movers, leavers) 
• Coordinate contract signing and employment documentation with local partners (e.g., offer/contract, addendums for role/salary changes) 
• Trigger and coordinate key local employee processes (e.g., probation review coordination with operations and local partners, ensuring local requirements are followed) 
• Coordinate resignation/offboarding administration, including calculating end dates and ensuring required local resignation documentation is completed correctly 
• Coordinate local employee documentation requests with local partners (e.g., employment certificates, payslips) 
• Support coordination of local benefits administration with the local VML Thailand team 
• Maintain HR system data quality and documentation compliance, ensuring accurate records and clean documentation practices 

This is a 1-year fixed-term position to start. 

Who are you going to work with?

You will be part of our People Experience team of around 20 colleagues. While our headquarters are in Copenhagen, Denmark, the People team is distributed globally across regions, supporting a highly international organization with colleagues from many different backgrounds. As the business continues to develop, our ways of working and People processes evolve alongside it, so you can expect variety, a fast pace and plenty of opportunities to learn and improve how things are done. 

In Bangkok, you’ll work closely with our Regional Operations Director – APAC and collaborate day-to-day with the local VML Thailand team. Even though you’ll be the only People Operations person on-site, you’ll have strong support and sparring from the People Experience teams in EMEA and the Americas. As part of a global team, you should expect some flexibility in working hours occasionally to join alignment meetings across time zones. 

What do you bring to the table?

You enjoy coordination and operational work, take pride in accuracy and can manage multiple tasks in a dynamic environment. You are structured, proactive and comfortable handling confidential information with discretion. In addition, you: 

• 3 – 4+ years of experience from a People Operations or HR operations/coordinator role and familiarity with Thai law and regulations 
• Are proficient in written and verbal English 
• Have strong organizational skills and attention to detail, with a clear follow-through mindset 
• Communicate clearly and professionally in writing and verbally 
• Are confident working with systems and data (HRIS experience is a plus) 
• Have solid Microsoft Office skills (especially Excel) and enjoy learning new tools 

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

#LI-APAC

• This is a full-time position that requires 3+ years of experience in digital marketing and project management.  
• Please submit your application in English. Applications in other languages will not be considered. 
• This position is open to Thai nationals or individuals who are already authorized to work in Thailand.
• Applicants who pass the initial screening must be available to attend an in-person business case test, followed by an interview.  

VML MAP is looking for a dynamic and detail-oriented Producer to join our Bangkok office and ensure the smooth delivery of marketing campaign execution for one of our major international clients. You will play a key role in driving operational efficiency, managing delivery timelines, and enabling cross-regional collaboration. If you thrive in a fast-paced environment, enjoy working across teams and time zones, and are passionate about delivering high-quality work, this role is for you. 

What will your day look like?

You will be an essential part of the Marketing Operations team, working closely with colleagues across different regions to ensure that everything runs smoothly from planning and briefing to actual delivery. You will manage resource capacity, facilitate daily SCRUMs, and keep processes and documentation accurate and up to date. You will also lead the rollout of new processes and projects, ensuring the team can adopt them effectively. From onboarding new hires to handling client requests, you will play a central role in enabling team success and maintaining high delivery standards. 

More specifically, your tasks will include: 

• Process Management: Maintain accurate and up-to-date operational process documentation, SOPs, and reporting.  
• Capacity and Resource Management: Coordinate weekly capacity planning, support managers with resource planning, and align resources across time zones to meet delivery timelines.  
• Operational Oversight: Lead or delegate daily SCRUMs, manage Kanban boards, and monitor daily workload to align with planned schedule. 
• Process Improvement and Implementation: Implement new tools and processes ensuring successful adoption into daily operations.  
• Onboarding and Team Integration: Oversee onboarding for new hires, ensuring smooth integration through mentorship and structured support. 
• Client Support: Manage and prioritize client requests, ensuring they are directed to the right teams for timely action, coordinate resolution of incidents to minimize impact on campaign delivery.  
• Cross-Team Collaboration: Act as the main point of contact for cross-functional collaboration and internal stakeholder alignment. 
• Admin and reporting: Oversee finance and operational reporting, and manage vacation planning.  

Who are you going to work with?

At VML MAP, you will join a vibrant team of Campaign Specialists, Coordinators, Solution Experts, Operations Managers, and Account Management professionals. You will be supported by a talented and driven team, all working together to achieve success. We work in a highly collaborative environment where every opinion is heard, and ideas are encouraged and valued, fostering teamwork and continuous improvement. 

What will you bring to the table?

• 3+ years of experience as a Coordinator or Project Manager in a digital marketing or CRM-focused environment. 
• Bachelor’s degree or equivalent in Marketing, Communications, Project Management, Business, or a related field. 
• Exceptional communication skills in English, both written and verbal. 
• Ability to navigate and understand CRM systems and technical workflows, with a strong grasp of process logic and a keen eye for detail in operational execution. 
• Proficient in project and productivity tools, such as Microsoft Office Suite, Jira, and familiar with CRM platforms like Adobe Campaign, Salesforce Marketing Cloud, or Braze. 
• A proven ability to work effectively with diverse stakeholders. 
• Agile and flexible mindset, able to adapt quickly to evolving client needs, operational challenges, and cross-market delivery requirements. 
• Proven experience building and managing strong client relationships, including clear communication, issue resolution, and expectation management across global teams. 
• Proven project management skills with experience managing workflows and delivering against timelines while keeping all stakeholders aligned.  

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

#LI-EMEA