About Maddox + You:

Your focus will be on providing an unparalleled customer experience to a wide variety of customers across multiple industry segments. You will be responsible for confirming orders, coordinating approval and release processes, handling escalations, providing both reactive and proactive updates, and building relationships with customers to drive retention and customer satisfaction. 

This is an ideal role for someone looking to build a career with an employer who values your strong character, stable lifestyle, and dedicated work ethic.

Must-Haves:

• Great attention to detail. 
• Highly autonomous self-starter capable of managing your own time. 
• Able to create and maintain an organized workflow while juggling several responsibilities. 
• Highly empathetic and emotionally intelligent. 
• Capable of resolving conflict and managing escalations.
• Proficient with basic computer software (Google Suites, web browsers, etc.).
• Responds well to feedback.
• Excellent written and verbal communication skills. 
• Minimum 45 WPM typing speed. 

Not Required, But Nice to Have:

• Customer service and conflict resolution experience. 
• Knowledge of manufacturing processes and concepts.
• Experience with modern software (e.g., ERPs, CRMs, etc.).
• Familiarity with transformers and basic electrical concepts.

Basics

• Full-time. The schedule is generally 7:00 AM - 4:00 PM.
• Paid time-off, paternity/maternity leave, 401k matching, health/wellness benefits, etc. Smoke-free, drug-free workplace.

Experience & Education:

Prior experience in administrative or project management is helpful. We value skills and experience, but we're also willing to invest in training a select number of promising early-career candidates with the right combination of drive and ambition.

Advancement Opportunities: 

This is a Level II customer service position. Based on your performance, you may eventually become eligible (generally after 12-24 months) for promotion to senior account manager or other opportunities within customer success. 

Pay: Starting range with bonus: $61.9k - $76k. Plus up to $1k/month wellness stipend and other benefits.

Pro Tip: We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you'd thrive in this particular opportunity.

About Maddox + You:

You will be an integrated part of a small, but powerful, sales team. You will be using our established sales processes to help commercial and industrial end-users, electrical contractors, and resellers of industrial electrical equipment purchase the right transformer for their project or application.

Reactively, you will be responding to customer requests, understanding their needs, and proposing technical and commercial solutions in a timely manner. You need to be great at solving technical and commercial problems in a fast-paced, data-driven workflow.

Proactively, you will be following up with existing clients or maintaining communication with our network of industry contacts; this is not a cold-calling or hard-selling environment. It's an inside sales role ideally suited to a technically-minded, people-person who excels at providing a high-level of customer service to contractors, engineers, purchasing agents, and industrial/commercial end users.

More about You:

• You enjoy interacting with people and solving technical and commercial problems.

• Your clients will be located all across the country, so you need to make a great impression with your communication skills via phone and email.

• You demonstrate fantastic written communication. You will need to maintain many email conversations each day. If your grammar is poor, or you are slow at writing emails, you will struggle in this role.

• You are focused and able to maintain good attention to detail.

• You are savvy with modern software. If you prefer an "old school" (pile of handwritten notes) workflow, you are not a fit for this role.

• You prefer a healthy team vs. operating as a lone wolf.

Skills & Experience:

We value experience, so if you have 20+ years of related experience, that's great! We're also very good at training new recruits, and are willing to invest in a select number of promising early-career candidates with the right attitude and ambition. Depending on the exact role, technical and engineering degrees may be desired, but not required.

Pay: Starting package: $65k-$85k. Plus up to $1k/month wellness stipend and other benefits.

Work Location: In office

Pro Tip: We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you'd thrive in this particular opportunity.

About Maddox + You:

Maddox PRO (PRO) provides shared services (including construction, facility maintenance, and accounting) to Maddox Industrial Transformer (MIT) and an expanding portfolio of other businesses/projects under common ownership. PRO is seeking a Financial Analyst to develop the FP&A function and build a solid foundation to foster an effective finance and business partnership. The ideal candidate will be experienced with finance business support or financial planning and analysis.

Key Responsibilities Include:

• Partner with operations managers in the construction, restaurant, real estate, property and facilities management, and event hosting business units to deliver accurate financial results, planning, and analysis
• Architect annual planning, monthly forecasting, and flux analysis processes
• Compile project spend forecasts and reports for construction project managers
• Produce prime cost reports and help establish performance targets for restaurant general managers
• Prepare cash flow forecasts to support the treasury management function
• Collaborate with systems team to develop automated SQL based BI reports and dashboards

Experience & Education:

• Bachelor's degree in Finance or Accounting required
• Minimum 2-3 years of financial analysis experience required; accounting experience a plus
• Highly organized with sharp attention to detail and proactive time management
• Solution-oriented thinker with strong interpersonal and communication skills
• Proficiency with Google or Microsoft Office suites (Sheets/Excel, Docs/Word); experience with accounting software (Xero) and BI reporting (Metabase, BigQuery) a plus

Comprehensive Full-Time Benefits, including:

• 3 Weeks Paid Time Off (PTO) (and an additional week for managers, and an additional week after 5 years).
• Health & Wellness: Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for up to $16,800 / year.
• Paid paternity/maternity leave
• 401k with 100% match up to 8% of wages.
• Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible.

Pay: Starting range including bonus: $75k-$90k. 

Pro Tip: We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you’d thrive in this particular opportunity.

What You’ll Do:

As a Sales Intern, you’ll dive into the exciting world of sales with hands-on experience:

• Cold Calling: Reach out to potential customers, build rapport, and introduce them to our amazing products/services.
  
  
• Company Presentations: Deliver engaging presentations (in-person or virtual) to onboard new customers and showcase what makes us stand out.
  
  
• Team Collaboration: Work alongside our sales pros to learn the ropes, refine your skills, and contribute to our growth.
  
  
• Customer Onboarding: Assist in welcoming new clients and ensuring they’re set up for success with us.

This isn’t just a job—it’s a chance to develop real-world skills, gain confidence, and make an impact. You’ll be part of a supportive team that values your energy and ideas.

Who We’re Looking For:

• Current high school (junior/senior) or college students with a passion for connecting with people.
• No prior sales experience? No problem! We’ll train you—just bring enthusiasm and a willingness to learn.
• Strong communication skills and a positive attitude.
• Comfortable with cold calling (don’t worry, we’ll help you master it!).
• Ability to work independently and as part of a team.
• Reliable transportation to our office (and a valid driver’s license if applicable).

What We Offer:

• Hands-on training in sales techniques, cold calling, and presentation skills.
• Flexible part-time hours (10-20 hours/week) to fit your school schedule.
• A fun, supportive team environment where your growth matters.
• Potential for future opportunities with us based on performance.
• $18/hour pay.

About Maddox + You:

You will be the manager and project lead for modernizing our BI and reporting infrastructure. You will lead the design, development, and delivery of the company’s analytics platform, data warehouse, and business reporting. This role manages the BI engineering team, sets technical standards for data modeling and metrics, and partners with business leaders to deliver accurate, timely, and actionable insights that support decision-making across Sales, Operations, Finance, and Leadership.

You will be the go-to person for all business intelligence within the Maddox family. You will have intimate knowledge of our business and be able to quantify our performance by collecting data from the various systems that manage all our operations. Your work will enable us to make better decisions, more effectively prioritize our efforts, and do a better job of celebrating our wins. You will have the satisfaction of watching your colleagues be faster and smarter because of the data and training that you & your team provide them.

Reactively, you will prioritize and execute on internal user requests for insights and training them on how to use all reporting. You will manage modifications to data pipelines in response to API changes. You will troubleshoot and repair faulty data flows and reports.

Proactively, you will set clear priorities, standards and delivery expectations for the team getting your own hands dirty whenever needed. You will focus on quality, longevity and speed of delivery when creating views that make core business objects easy to query and business performance simple to quantify. You will implement systems & processes that provide change management and data pipeline observability. You will provide training to internal business users on the proper usage of data and reporting tools. You will be comfortable troubleshooting data integrations from source systems when required.

About Maddox’s Systems:

Maddox maintains a give-the-best/expect-the-best attitude. Our team is equipped with high-end laptops (mostly Apple, some Windows) with multiple external monitors. We have a stipend-supported BYOD mobile policy and our team uses a variety of both iOS and Android smartphones. We exclusively employ cloud-based solutions, enabling our team to work from anywhere. We prefer to use enterprise-supported open-source projects integrated with single-focus, best-in-class SaaS products, rather than rely on all-inclusive solutions with high vendor lock-in. Solutions we currently employ (or are implementing) include: BigQuery, Metabase, Google (Mail, Drive, Doc, Sheets), Odoo ERP, Slack, RingCentral, Pipedrive, Asana, QuickBooks Time, Gusto, Ubiquiti.

Our current tech stack includes:

• NextJS, NodeJS & Typescript - for custom integrations and web applications
• React - for frontend
• Shadcn - UI library
• MySQL & Postgres on Google Cloud SQL - operational data store
• Python  - for ERP & scripting
• Legacy PHP - minimal development here
• Docker
• Terraform
• Google Cloud Platform (Cloud Run, IAM, BigQuery, Cloud SQL, GCS, GCE, etc.)
• Metabase - BI reporting / visualization

More about You:

• You are a hands-on leader and comfortable mentoring and working with junior colleagues.
• You have proven experience interacting with key stakeholders explaining technical problems in simple, easy to digest ways.
• You love making businesses more efficient and scalable.
• You are a fast learner and pick up new technologies and user/business contexts quickly.
• You are focused and able to maintain excellent attention to detail.
• Your colleagues are located all across the country, so you need to be able to communicate clearly and succinctly via phone, email, and chat.
• You are comfortable with abstract thinking and domain-driven design.
• You prefer a healthy team vs. operating as a lone wolf.

Experience & Education: We are looking for someone who has been a manager of technical data or software focused teams before, preferably with 3-5+ years under their belt. A technical or engineering degree is helpful, but not required. 

Travel: This job can be performed from any Maddox office. Quarterly travel to different Maddox facilities around the United States will be required.

Pay: Starting range: $140k-$155k (wages and bonus) plus a comprehensive full-time benefits package that averages more than an additional $20k/year per employee (individual amounts vary on age, family size, and other factors).

Pro Tip: We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you’d thrive in this particular opportunity.