Lucid is continuing to grow our brand—a post luxury automotive company centered on sustainability and the human experience. As we expand, we are always looking to connect with passionate, customer focused talent who are excited about shaping the future of electric mobility. 

This posting is designed to build a strong talent pipeline for future Part Time Brand Ambassador opportunities within our studios. While specific openings may vary by location and timing, we encourage interested candidates to apply and start a conversation with us. 

Lucid also will have Seasonal Brand Ambassador needs that generally begin in November through the holiday season.   By applying, you are expressing interest in being considered for future seasonal opportunities as they become available. Candidates who apply early may be contacted as workforce needs are confirmed closer to the holiday season. 

The Opportunity 

Brand Ambassadors are the first point of engagement for guests visiting a Lucid Studio. They play a critical role in delivering an elevated customer experience, creating brand connection, and supporting daily studio operations. 

This is a part-time role that requires flexibility, including the ability to work evenings and weekends.   Part Time Brand Ambassador can expect to work between 20-25 hours per week.    

What You’ll Do 

• Welcome guests, answer general inquiries, and schedule test drives 

• Capture high quality customer leads and interactions in CRM (Salesforce) 

• Conduct customer needs assessments (budget, preferences, timing) 

• Recommend suitable vehicles based on customer needs 

• Refer high potential leads to Sales Specialists 

• Ensure guests are directed to the appropriate next step in their journey 

• Build deep knowledge of the Lucid brand, vehicles, and services 

• Explain vehicle features, specifications, and pricing to stimulate consideration 

• Provide backend operational support (order paperwork, order/vehicle status clarity) 

• Support studio operations, including opening/closing checklists 

• Ensure test drive and showcase vehicles are clean, charged, and ready 

• Assist with facility needs (refreshments, maintenance requests) 

• Support day to day studio operations as needed 

What You Bring 

• Exceptional interpersonal and communication skills 

• A passion for delivering outstanding customer experiences 

• Experience in a customer facing environment (retail, hospitality, food service, etc.) 

• Patience, professionalism, and adaptability in a dynamic retail setting 

• Interest in electric vehicles and enthusiasm for building the Lucid brand 

Qualifications 

• Flexible availability including extended holiday mall hours, holidays and weekends 

• 18 years old minimum 

• High School diploma/GED required  

• Prior experience with CRM tool such as Salesforce highly preferred  

• Authorized to work in the USA (visas sponsorship not available) 

• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.  

• Where permitted by law, successful completion of a drug test and background check including, but not limited to, criminal records are a condition of employment for Lucid sales centers 

• Valid driver’s license with no suspensions within the past year.   Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire 

• Ability to obtain appropriate state DMV licensing, where applicable 

Why Apply? 

• Be considered for future Brand Ambassador opportunities as they open 

• Gain early visibility with Lucid’s Talent & Studio leadership teams 

• Join a growing brand redefining luxury, sustainability, and customer experience 

We encourage individuals who share Lucid’s vision and values to apply and begin the conversation, even if the timing isn’t right today. 

As a Studio Manager within a Lucid Sales Studio, your primary responsibility will be to directly manage, coach, develop and support a sales team with the successful articulation and delivery of the Lucid brand and ownership experience. This role will report directly to the Market Leader to lead the studio team and processes that enable the studio to achieve their sales targets.

BUSINESS HEALTH

· Coach and motivate the sales team to meet sales, test drives, delivery, and productivity goals

· Demonstrate sales leadership by role-playing and having an active presence in customer-facing locations

· Train and develop team on sales, financing and delivery processes

· Analyze data to determine optimal business strategies

· Set individual goals for your team, ensuring processes and routines are conducive to building pipeline and creating owners in order to reach studio goals

· Ensure the team is fluent in all aspects of Lucid product knowledge and relevant automotive industry offerings, and competitive landscape

· Drive for excellence in all areas of business focused on reaching expectations for the respective location

EMPLOYEE ENGAGEMENT

· Provide targeted coaching, skill development for Sales Specialists and Brand Ambassadors to excel in performance metrics with weekly one-on one meetings

· Recruitment, training and development of a high performing and customer focused team, ensuring all positions are filled in a timely manner

· Provide leadership, direction and coach all members of the Sales Team to ensure a seamless experience for customers and all members of the Lucid community.

· Develop inclusive, diverse, and high performing teams through defining efficient processes and developing the sales team through teaching moments.

· Sets sales goals, timelines, and target lists for Sales Specialists and tracks results to ensure timely execution on lead generation and/or market Initiatives.

· Demonstrates a confidence in operations and planning all aspects of the business including developing monthly sales attainment plans and communication of results to team.

· Manages leads, appointments, reservations and motivates a team to deliver results by communicating company initiatives and engaging team through effective coaching, performance management and training.

CUSTOMER EXPERIENCE

· Responsible for ensuring all employees provide best-in-class experience in every interaction on the studio floor, in test drives, and through actively following up on leads

· Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Lucid’s mission

· Also acts as a Senior Sales Advisor, handling high-potential customers

· Clientele management for VIP customers

· Your hands-on leadership will assist in coaching and training your sales team to deliver an exceptional experience that touches both the heart and mind of the customer.

STUDIO OPERATIONS

· Own the operations within the studio to ensure the customer journey is frictionless and seamless from reservation through to delivery.

· Supervise merchandising product inventory and display

· Manage and coordinate Studio team scheduling.

· Partner with Retail Operations and coordinate with vendors and service providers as needed

· Ensure facility maintenance and showroom presentation adhere to the brand standards

· Thrives in a fast-paced environment where innovation is inevitable, and change is expected.

· Assist with daily operations as needed

Qualifications:

· 5+ years of store management experience in retail, luxury or hospitality.

· Automotive sales management experience preferred

· A Bachelor’s degree or equivalent experience in business, sales, or related discipline.

· Experience with leading a team of sales focused professionals that can deliver an achievement of their targets.

· Experience making data driven decisions and holding team accountable to KPI’s

· Extensive experience and ability to lead a team that fosters an inclusive and collaborative environment.

· Acts with urgency and champions excellence in all company objectives.

· Proficient in English with a secondary language skill set being a plus.

· Proficient in Microsoft Office products, CRM tools (i.e. Salesforce) and retail business systems.

· Demonstrates a passion for electric vehicles and premium vehicle markets.

· Ability to work evenings and weekends in a retail environment

· Ability to obtain appropriate state DMV licensing, where applicable

· Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

· Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Lucid is building a brand. A luxury brand centered around sustainability and the human experience. We’re looking for enthusiastic and conscientious Studio Associates to build Lucid with us.

As a Studio Associate in a Lucid studio your primary responsibility will be to deliver exceptional, personalized, customer interactions.

You are a motivated and engaging quick learner with a desire to provide memorable and enjoyable customer experiences.

To be successful in this role you should be an incredible communicator and conversationist with the ability to recognize subtle social cues. You will be eager to support the studio team with ad hoc tasks where required and consistently act as a brand promotor and facilitate the customer journey.

The Role:

• Be a critical Lucid Ambassador; the first point of engagement guests will have with Lucid
• Welcome guests in an engaging, courteous and sincere manner
• Demonstrate excitement and create intrigue about Lucid products
• Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.
• Pipeline Management: Maintain and build a robust customer pipeline through disciplined practices.
• CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent and timely engagement
• Conduct test drives and articulate desired points of interest ensuring an exceptional experience while driving Lucid vehicles.
• Competitive landscape: Take initiative to understand competitor models and packages in order to educate customer on why Lucid
• Effectively communicate the benefits of Lucid products and being a member of the Lucid community
• Gauge guests' requirements and interests to deliver a personalized and relevant interaction
• Be responsible for lead capture and progression of guests through initial part of the Lucid journey
• Manage and overcome customer challenges in a cordial and calm manner
• Ensure all studio assets are presentable and consistent with the Lucid brand image
• Keep a keen eye on any pain points or bottlenecks observed during daily studio operations, think creatively and offer improvement suggestions
• Remain available for ad-hoc activities to improve studio operations and customer experiences
• Support local marketing initiatives and events to build brand awareness
• Maintain a continuing desire to learn and develop to progress your career with Lucid Motors
• Assist with daily operations as needed

Qualifications

• Completed, or working towards, Bachelor's degree or equivalent is preferred.
• Exceptional people skills including strong oral and written communication, empathy and active listening ability.
• Ability to deliver outstanding customer experiences in a fast paced and dynamic environment.
• Conscientious, responsible and reliable.
• Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape
• Comfortable operating in ambiguous retail environment
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.
• Familiarity with CRM tools a plus
• Flexible availability including extended holiday mall hours, holidays and weekends
• Valid driver’s license with no suspensions within the past year.   Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Base Pay (hourly):

$21 USD

As a Delivery Manager, you will be responsible for overseeing all new vehicle deliveries, lease-returns, and trade-ins from your facility as well as onsite inventory. You will lead a team of Delivery Associates and Vehicle Operations Specialists ensuring seamless transactions and exceptional service from start to finish. This role is responsible for ensuring state and local compliance, implementation of internal business practices, and accurate completeness of every customer transaction. This is a critical role to ensure customer expectations and timelines are met in order to execute on successful customer delivery operations.   

Team Management and Development:  

• Lead field Delivery team, ensuring seamless transactions and exceptional customer service. 
• Ensure smooth transitions across all stages of the delivery process—financial clearance, documentation handling, and delivery ceremonies—in collaboration with Field Sales, Lucid Financial Services and logistics partners.   
• Ensure highest level of accuracy of every transaction before handing over vehicle.  
• Lead the professional growth of the Delivery team through one-on-one coaching, training, group discussions, role-playing exercises, and other effective coaching methods to achieve superior customer satisfaction. 

Trade-In & Inventory Management: 

• Handle customer trade-ins, titling paperwork, and transferring of non-Lucid trade in vehicles through a 3rd party  
• Managing the intake of trade in vehicle and leveraging sound judgement in confirming the condition of trade-in  
• Partner with Remarketing team and handle Pre-Delivery Inspections on Lucid trade in and upgrades 
• Manage and oversight of the flow and forecasting of Lucid vehicles and requesting of additional inventory 
• Manage quality and condition of vehicle inventory and readiness 

Problem-Solving & Decision-Making:  

• Identify and remove technical, operational, and organizational barriers. Propose solutions using a business-oriented mindset and confidently utilize Salesforce reporting and analytics. 
• Handle and manage any customer escalations that may arise at the time of delivery  

Operational Planning:  

• Manage customer delivery pipeline, ensuring prompt pairing of customers with Delivery Associates 
• Excel in operations and planning sharing performance insights with the team and implementing corrective actions for deviations. 
• Support vehicle deliveries when Delivery Associates if capacity issue arise  
• Assist with daily operations as needed  

Brand Standards:  

• Ensure consistent execution of Lucid’s marketing and visual presentation  
• Responsible for how the customer will experience and interpret the Lucid brand through the delivery experience  
• Ensure every touch point of the delivery process is frictionless and seamless 

Customer Relationship Management:   

• Adapt problem-solving techniques to accommodate diverse customer needs and build strong collaborations with Lucid Financial Services and other internal and external stakeholders. 

Qualifications: 

• 4- 8 years of experience in a leadership role within the automotive, transportation or logistics industry. 
• Bachelor’s degree or equivalent work experience in business, sales, or a related field preferred. High school degree or GED required. 
• Proven ability to lead a team of sales and/or process-focused professionals in achieving targets.  
• Strong problem-solving abilities. Can identify technical, operational, and organizational roadblocks and provide solutions.  
• Business owner mindset with the ability to analyze reports and use our CRM program, Salesforce, with confidence.  
• Experience making data driven decisions and holding team accountable to KPI’s 
• Adept at nurturing, developing, and leading exceptional customer-oriented teams. 
• Strong cross functional collaborative skills, specifically with sales and service teams. 
• Demonstrated experience in fostering an inclusive and collaborative team environment. 
• Willingness to work weekends and extended retail hours, particularly at month or quarter ends. 
• Current Driver's license and ability to obtain a DMV Salesperson License where required. 
• Skilled in Microsoft Office and Salesforce 
• Capable of physical tasks such as twisting, bending, squatting, reaching, and standing for extended periods, with or without reasonable accommodations. 

Lucid is building a brand. A luxury brand centered around sustainability and the human experience. We’re looking for enthusiastic and conscientious Studio Associates to build Lucid with us.

As a Studio Associate in a Lucid studio your primary responsibility will be to deliver exceptional, personalized, customer interactions.

You are a motivated and engaging quick learner with a desire to provide memorable and enjoyable customer experiences.

To be successful in this role you should be an incredible communicator and conversationist with the ability to recognize subtle social cues. You will be eager to support the studio team with ad hoc tasks where required and consistently act as a brand promotor and facilitate the customer journey.

The Role:

• Be a critical Lucid Ambassador; the first point of engagement guests will have with Lucid
• Welcome guests in an engaging, courteous and sincere manner
• Demonstrate excitement and create intrigue about Lucid products
• Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.
• Pipeline Management: Maintain and build a robust customer pipeline through disciplined practices.
• CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent and timely engagement
• Conduct test drives and articulate desired points of interest ensuring an exceptional experience while driving Lucid vehicles.
• Competitive landscape: Take initiative to understand competitor models and packages in order to educate customer on why Lucid
• Effectively communicate the benefits of Lucid products and being a member of the Lucid community
• Gauge guests' requirements and interests to deliver a personalized and relevant interaction
• Be responsible for lead capture and progression of guests through initial part of the Lucid journey
• Manage and overcome customer challenges in a cordial and calm manner
• Ensure all studio assets are presentable and consistent with the Lucid brand image
• Keep a keen eye on any pain points or bottlenecks observed during daily studio operations, think creatively and offer improvement suggestions
• Remain available for ad-hoc activities to improve studio operations and customer experiences
• Support local marketing initiatives and events to build brand awareness
• Maintain a continuing desire to learn and develop to progress your career with Lucid Motors
• Assist with daily operations as needed

Qualifications

• Completed, or working towards, Bachelor's degree or equivalent is preferred.
• Exceptional people skills including strong oral and written communication, empathy and active listening ability.
• Ability to deliver outstanding customer experiences in a fast paced and dynamic environment.
• Conscientious, responsible and reliable.
• Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape
• Comfortable operating in ambiguous retail environment
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.
• Familiarity with CRM tools a plus
• Flexible availability including extended holiday mall hours, holidays and weekends
• Valid driver’s license with no suspensions within the past year.   Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Base Pay: 

$23/hr (Hourly) 

As a Sales Specialist in a Lucid Studio, your primary focus will be to guide customers on their journey with Lucid as a main point of contact from sales, transaction facilitation, and successful delivery. This role is pivotal in ensuring a seamless and personalized customer experience. If you're achievement-oriented, thrive in goal-focused settings, and have exceptional relational skills, then you'll excel as a Lucid Sales Specialist. 

Being a Sales Specialist at Lucid is a career-defining chance for those who are driven by the thrill of uncapped earning potential plus, have the stability of a guaranteed hourly wage. Dive into a role where your efforts are directly rewarded, where your sales talent shines in a dynamic and high-achieving environment. 

Customer Engagement 

• Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning. 

• Product Expertise: Leverage your in-depth knowledge of Lucid products to offer tailored solutions. 

• Competitive landscape: Take initiative to understand competitor models, pricing, and packages in order to educate customer on why Lucid 

• Customer Relationships: Build and nurture customer relationships to foster brand loyalty. 

• CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent engagement 

• Pipeline Management: Maintain and build a robust sales pipeline through disciplined practices. 

• Goal-Oriented: Meet and exceed performance targets, linking sales with exceptional customer experiences. 

• Conduct test drives and articulate desired selling points ensuring an exceptional experience while driving Lucid vehicles. 

• Deliver an exceptional and memorable sales experience that you would personally want to have 

Transaction Facilitation (Desking): 

• Manage end to end transitions for Order to Delivery Management: Support customers with financing/leasing application and Monitor application status, submitted documents and vehicle readiness. 

• Successful Delivery: Guide the customer through the ordering process of Lucid new vehicles, including obtaining documentation, advising on financial products and ensuring the overall purchase and financing process is smooth. 

• Handle registration and facilitation of payment due at signing 

• Coordinate customer support with Lucid Financial Service and Delivery teams as required 

• Assist with daily operations as needed 

Communication & Presentation 

• Clear Communication: Use exceptional oral and written communication skills to deliver clear and relevant information. 

• Maintain communication on a regular basis during waiting period before delivery date is scheduled 

• Active Listening: Employ active listening techniques to provide solutions that are genuinely helpful to customers. 

Qualifications 

• 2+ years of relevant sales professional experience in commission-based environment, including building and managing a customer pipeline. 

• Retail automotive sales and desking experience highly desired 

• Availability to work flexible hours including weekends, evenings, and holidays in a retail environment 

• Microsoft Office, CRM tools (Salesforce preferred), and retail business systems user experience 

• Proven track record of achieving individual sales goals. 

• Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape 

• Exceptional communication skills, encompassing active listening, clear verbal articulation, and proficient written communication, ensuring effective and concise conveyance of information. 

• Strong commitment to continuous personal and technical learning, with a track record of quickly acquiring new skills and knowledge and adaptability. 

• Demonstrated perseverance, grit, and the ability to prioritize long-term goals over short-term rewards, consistently exhibiting resilience and determination in overcoming challenges. 

• Keen understanding of automotive market dynamics, financial principles, and industry trends, enabling informed decision making for our customers. 

• Proactive and action-oriented, achieving objectives with a sense of urgency and efficiency. 

• Exceptional time management skills and a highly organized approach to tasks and responsibilities, ensuring prioritization and multitasking. 

• Exceptional interpersonal skills with a demonstrated ability to build and maintain positive, productive relationships with peers and customers. 

• Passionate about electric vehicles and the premium vehicle market. 

• Bachelor’s degree or equivalent work experience preferred. High school or GED required. 

• Ability to coordinate and facilitate customer test-drives. 

• Ability to travel as needed for events 

• Proficiency in English; knowledge of a secondary language is a plus. 

• Physical capacity to stand for extended periods and perform tasks like twisting, bending, squatting, and reaching, with or without reasonable accommodation. 

• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire 

• Ability to obtain appropriate state DMV licensing, where applicable

Base Pay (hourly):

$23 USD

Lucid is building a brand. A luxury brand centered around sustainability and the human experience. We’re looking for enthusiastic and conscientious Studio Associates to build Lucid with us.

As a Studio Associate in a Lucid studio your primary responsibility will be to deliver exceptional, personalized, customer interactions.

You are a motivated and engaging quick learner with a desire to provide memorable and enjoyable customer experiences.

To be successful in this role you should be an incredible communicator and conversationist with the ability to recognize subtle social cues. You will be eager to support the studio team with ad hoc tasks where required and consistently act as a brand promotor and facilitate the customer journey.

The Role:

• Be a critical Lucid Ambassador; the first point of engagement guests will have with Lucid
• Welcome guests in an engaging, courteous and sincere manner
• Demonstrate excitement and create intrigue about Lucid products
• Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.
• Pipeline Management: Maintain and build a robust customer pipeline through disciplined practices.
• CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent and timely engagement
• Conduct test drives and articulate desired points of interest ensuring an exceptional experience while driving Lucid vehicles.
• Competitive landscape: Take initiative to understand competitor models and packages in order to educate customer on why Lucid
• Effectively communicate the benefits of Lucid products and being a member of the Lucid community
• Gauge guests' requirements and interests to deliver a personalized and relevant interaction
• Be responsible for lead capture and progression of guests through initial part of the Lucid journey
• Manage and overcome customer challenges in a cordial and calm manner
• Ensure all studio assets are presentable and consistent with the Lucid brand image
• Keep a keen eye on any pain points or bottlenecks observed during daily studio operations, think creatively and offer improvement suggestions
• Remain available for ad-hoc activities to improve studio operations and customer experiences
• Support local marketing initiatives and events to build brand awareness
• Maintain a continuing desire to learn and develop to progress your career with Lucid Motors
• Assist with daily operations as needed

Qualifications

• Completed, or working towards, Bachelor's degree or equivalent is preferred.
• Exceptional people skills including strong oral and written communication, empathy and active listening ability.
• Ability to deliver outstanding customer experiences in a fast paced and dynamic environment.
• Conscientious, responsible and reliable.
• Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape
• Comfortable operating in ambiguous retail environment
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.
• Familiarity with CRM tools a plus
• Flexible availability including extended holiday mall hours, holidays and weekends
• Valid driver’s license with no suspensions within the past year.   Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Base Pay (hourly):

$21 USD

As a Delivery Associate, your primary responsibility will be to successfully facilitate the delivery of customer vehicles, ensuring vehicle readiness prior to the customer appointment and completion of all required documentation. On the day that customers receive their vehicles, you will walk owners through all the key features and functions of their Lucid vehicle. Deliveries should be tailored to the owner’s needs through asking the appropriate questions to deliver on an exceptional customer centric experience. The Delivery Associate also assists in facilitating lease-end vehicle returns, scheduling grounding appointments and ensuring all documentation is properly completed and logged.

Who we are looking for:

You are an enthusiastic and engaging quick learner with a fondness for providing memorable and enjoyable experiences. You will seek to understand the customer, learning preferences and personalizing the experience. You are highly organized, personable, and thrive in a dynamic work environment.

The Role

Customer Facing:

· Manage a pipeline of assigned deliveries through regular communication with Sales Specialist to align on delivery readiness

· Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations

· Guide customer through the key features and functions of their Lucid vehicle and tailoring the experience to their needs, whether at a delivery center, virtually, or an offsite location

· Conduct post-delivery conversations with customers to address any questions which may arise after the day of delivery

· Manage a pipeline of lease-end customers to schedule grounding of their vehicle upon lease maturation, scheduling appointments to ensure timely return of vehicles

· Conduct lease-end vehicle intake appointments

· Represent Lucid by articulating our technological, design, and quality advantages over competitors to benefit the customer’s purchasing decision

· Utilize Salesforce to document essential details such as inbound/outbound activity, information during the delivery ceremony, and delivery specifications

· Show a commitment to refining and adapting your approach to continuously enhance the customer experience, using feedback and customer delivery outcomes as guideposts

Operational:

· Manage vehicle readiness for all customer deliveries in your pipeline, including final quality check prior to vehicle handoff

· Prep and stage vehicles in delivery area prior to customer appointments

· Accurately complete required paperwork and collect necessary documents to finalize delivery or complete grounding of a lease return

· Book and track final mile transport as necessary, coordinating with the customer and carrier

· Assist with daily operations as needed

Qualifications:

· 2-5 years of customer facing professional experience.

· Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problem solve

· Comfortable navigating ambiguity

· Experience in a luxury retail or hospitality environment preferred.

· Comfort with using Salesforce or equivalent CRM system.

· A Bachelor’s degree or equivalent experience in business, sales, or related discipline.

· Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner.

· Demonstrates a passion and enthusiasm for Lucid products and technological advances.

· Ability to gauge customer's requirements and interests to deliver a personalized and relevant interaction.

· Possesses strong relating skills including strong oral and written communication, empathy, and active listening ability.

· Ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes.

· Ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision making.

· Takes ownership and responsibility for studio assets, including high-value Lucid customer vehicles.

· Demonstrates a passion for electric vehicles and premium vehicle markets.

· Is responsible for introducing our customers to their vehicle and creating a memorable orientation experience.

· Manages and overcomes customer feedback in a cordial and calm manner.

· Acts with urgency and champions excellence in all company objectives.

· Available to work weekends, evenings, nights, and holidays as needed.

· Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

· Deliveries may occur both in Lucid facilities or at a remote location, so both local and overnight travel will be required on occasion  

· Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

Lucid is growing our brand. A post luxury brand centered around sustainability and human experience. If you are an effective communicator, love helping people and are thinking about joining the EV revolution, come join us!  The Lucid Brand Ambassador is the first point of engagement guests will have at the Lucid studio. The position offers 20–25 part-time hours per week, with flexibility needed to work evenings and weekends.   

The role:

• Welcome guests, resolve general inquiries, and schedule test drives
• Quality lead capture in CRM (Salesforce) inputs for customer interactions and outreach
• Customer Assessment: Ask questions to understand budget, preferences, timeline
• Listen to customer needs to recommend suitable vehicles and collects required customer information
• Refer high-potential leads to Sales Specialists
• Ensure all guests are directed to the most appropriate point of contact
• Develop deep knowledge of Lucid brand, vehicles, and services
• Stimulate customer consideration, explaining features, specifications, pricing of all models
• Provide backend (i.e., non-customer-facing) operational support to ensure completion of order paperwork and clarity on order/vehicle status
• Facilities Management: Ensure food and beverage replenishment from existing inventory and reporting of maintenance requests
• Support Studio Manager in execution of Retail Ops. playbook (i.e. opening / closing checklist)
• Ensure test drive and showcase vehicle readiness (cleaning, charging)
• Assist with daily operations as needed

You bring:

• Exceptional people skills, communication is key!
• Ability to deliver an outstanding customer journey for guests entering the Studio
• Experience in customer facing industry (food service, retail, hospitality etc)
• Patience and professionalism
• Comfortable operating in ambiguous retail environment
• Passion for EV industry and building the Lucid brand

Minimum requirements:

• Flexible availability including extended holiday mall hours, holidays and weekends
• 18 years old minimum
• High School diploma/GED required
• Prior experience with CRM tool such as Salesforce highly preferred
• Authorized to work in the USA (visas sponsorship not available)
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.
• Where permitted by law, successful completion of a drug test and background check including, but not limited to, criminal records are a condition of employment for Lucid sales centers
• Valid driver’s license with no suspensions within the past year.   Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Ability to obtain appropriate state DMV licensing, where applicable

Base Pay (hourly):

$23 USD

Our Market Leaders are strategic seasoned retail professionals and naturally charismatic leaders. In this role, you will be responsible for leading the overall performance and outbound marketing efforts of the local or regional market.  The Market Leader has management and oversight for the Lucid studio in a retail environment.  

You will be challenged to lead your team through training, coaching, motivating, goal setting and sales performance. You will be tasked with creating marketing and event opportunities in your local market that will maximize Lucid’s brand exposure and create more Lucid owners.

You will be measured by your ability to achieve targets and accountable for overall market operations, increasing brand awareness, driving optimal team performance, team development, and maintaining store operations. To succeed at Lucid, you must be results driven, action oriented, and hard working. You have a passion for and the ability to create exceptional customer experiences. 

BUSINESS HEALTH

• Demonstrates a business owner mindset with the ability to analyze sales reports and identify business trends, and market opportunities and develops a plan to capitalize on
• Stays abreast of micro and macro market developments such as grass root marketing opportunities and wider economic conditions that will influence your local market or region.
• Develop sales and marketing strategies in order to meet or exceed targets such as identify local marketing and event opportunities to drive sales
• Drive for excellence in all areas of business focused on reaching expectations for respective location
• Can identify technical, operational, and organizational roadblocks and provide proposed solutions.
• Generate and analyze reports on sales, expenses and other KPIs

MARKET DEMAND GENERATION

• Ownership of aligned market and growing Lucid’s market share and oversees deployment of retail marketing program
• Identify, plan and execute compelling and efficient marketing plans aimed at generating increased awareness and sales in local market or region
• Develop, support, and evolve Lucid’s brand awareness and image at the retail level in order to drive quality traffic and awareness to our sales studios.
• Manages marketing and event budget and is responsible for vendor management, local spending and KPIs

CUSTOMER EXPERIENCE

• Responsible for how the customer will experience and interpret the Lucid brand through marketing and branding efforts.
• Ensure every customer touchpoint creates customer advocacy
• Manage escalations quickly and effectively

EMPLOYEE ENGAGEMENT

• Inspirational and motivational leader, possess a strong operational skillset and is dedicated to providing exceptional customer experiences through the lens of efficiency.
• Career pathing: Define team and individual goals and implement employee development programs
• Studio Talent: Identify high potential talent through hiring process and effectively identify and develop succession plan for current and future talent needs of the business
• Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
• Ownership of team and set individual goals, ensuring processes and routines are conducive to building pipeline and creating owners in order to reach studio goals
• Assist with daily operations as needed

Qualifications:

• Bachelor’s degree or equivalent experience
• 8+ years of team sales management experience with proven track record to meet or exceed goals
• Automotive experience preferred
• Experience making data driven decisions and holding the studio accountable to KPI’s
• Proven experience elevating a brand through marketing and event efforts with measurable, quantitative results
• Experience leading sales management and driving results through others
• Experience in a start-up or new product launch environment in an ambiguous retail environment
• Ability to prioritize multiple projects and adhere to business-critical deadlines
• Excellent written and verbal communication skills
• Effective and proven approach to sales and sales operations
• Impeccable attention to details
• Acts with urgency and champions excellence in all company objectives
• Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work
• Proficient in Microsoft Office products, CRM tools (i.e. Salesforce) and retail business systems.
• Ability to work evenings and weekends in a retail environment
• Valid driver’s license with no suspensions within the past year.   Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Ability to obtain appropriate state DMV licensing, where applicable
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

Our Market Leaders are strategic seasoned retail professionals and naturally charismatic leaders. In this role, you will be responsible for leading the overall performance and outbound marketing efforts of the local or regional market.  The Market Leader has management and oversight for the Lucid studio in a retail environment.  

You will be challenged to lead your team through training, coaching, motivating, goal setting and sales performance. You will be tasked with creating marketing and event opportunities in your local market that will maximize Lucid’s brand exposure and create more Lucid owners.

You will be measured by your ability to achieve targets and accountable for overall market operations, increasing brand awareness, driving optimal team performance, team development, and maintaining store operations. To succeed at Lucid, you must be results driven, action oriented, and hard working. You have a passion for and the ability to create exceptional customer experiences. 

BUSINESS HEALTH

• Demonstrates a business owner mindset with the ability to analyze sales reports and identify business trends, and market opportunities and develops a plan to capitalize on
• Stays abreast of micro and macro market developments such as grass root marketing opportunities and wider economic conditions that will influence your local market or region.
• Develop sales and marketing strategies in order to meet or exceed targets such as identify local marketing and event opportunities to drive sales
• Drive for excellence in all areas of business focused on reaching expectations for respective location
• Can identify technical, operational, and organizational roadblocks and provide proposed solutions.
• Generate and analyze reports on sales, expenses and other KPIs

MARKET DEMAND GENERATION

• Ownership of aligned market and growing Lucid’s market share and oversees deployment of retail marketing program
• Identify, plan and execute compelling and efficient marketing plans aimed at generating increased awareness and sales in local market or region
• Develop, support, and evolve Lucid’s brand awareness and image at the retail level in order to drive quality traffic and awareness to our sales studios.
• Manages marketing and event budget and is responsible for vendor management, local spending and KPIs

CUSTOMER EXPERIENCE

• Responsible for how the customer will experience and interpret the Lucid brand through marketing and branding efforts.
• Ensure every customer touchpoint creates customer advocacy
• Manage escalations quickly and effectively

EMPLOYEE ENGAGEMENT

• Inspirational and motivational leader, possess a strong operational skillset and is dedicated to providing exceptional customer experiences through the lens of efficiency.
• Career pathing: Define team and individual goals and implement employee development programs
• Studio Talent: Identify high potential talent through hiring process and effectively identify and develop succession plan for current and future talent needs of the business
• Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
• Ownership of team and set individual goals, ensuring processes and routines are conducive to building pipeline and creating owners in order to reach studio goals
• Assist with daily operations as needed

Qualifications:

• Bachelor’s degree or equivalent experience
• 8+ years of team sales management experience with proven track record to meet or exceed goals
• Automotive experience preferred
• Experience making data driven decisions and holding the studio accountable to KPI’s
• Proven experience elevating a brand through marketing and event efforts with measurable, quantitative results
• Experience leading sales management and driving results through others
• Experience in a start-up or new product launch environment in an ambiguous retail environment
• Ability to prioritize multiple projects and adhere to business-critical deadlines
• Excellent written and verbal communication skills
• Effective and proven approach to sales and sales operations
• Impeccable attention to details
• Acts with urgency and champions excellence in all company objectives
• Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work
• Proficient in Microsoft Office products, CRM tools (i.e. Salesforce) and retail business systems.
• Ability to work evenings and weekends in a retail environment
• Valid driver’s license with no suspensions within the past year.   Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Ability to obtain appropriate state DMV licensing, where applicable
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

En tant que Responsable de Studio au sein d’un Studio de Vente Lucid, votre principale responsabilité sera de gérer directement, encadrer, développer et soutenir une équipe de vente afin d’articuler et de délivrer avec succès la marque Lucid et l’expérience de propriété. Ce rôle reportera directement au Responsable de Marché afin de diriger l’équipe du studio ainsi que les processus permettant au studio d’atteindre ses objectifs de ventes.

SANTÉ DE L’ACTIVITÉ

• Encadrer et motiver l’équipe de vente afin d’atteindre les objectifs de ventes, d’essais routiers, de livraisons et de productivité
  · Faire preuve de leadership commercial en effectuant des jeux de rôle et en maintenant une présence active dans les espaces en contact avec les clients
  · Former et développer l’équipe sur les processus de vente, de financement et de livraison
  · Analyser les données pour déterminer les stratégies commerciales optimales
  · Définir des objectifs individuels pour votre équipe, en veillant à ce que les processus et routines favorisent la constitution d’un pipeline et la création de propriétaires afin d’atteindre les objectifs du studio
  · Veiller à ce que l’équipe maîtrise tous les aspects liés à la connaissance des produits Lucid ainsi que les offres pertinentes de l’industrie automobile et le paysage concurrentiel
  · Viser l’excellence dans toutes les zones d’activité afin d’atteindre les attentes propres à l’emplacement concerné

ENGAGEMENT DES EMPLOYÉS

• Fournir un coaching ciblé et un développement des compétences pour les Spécialistes de Vente et les Ambassadeurs de Marque afin d’exceller dans les indicateurs de performance, avec des réunions individuelles hebdomadaires
  · Recruter, former et développer une équipe performante et axée sur le client, en veillant à ce que tous les postes soient pourvus en temps opportun
  · Fournir leadership, direction et accompagnement à tous les membres de l’équipe de vente afin d’assurer une expérience fluide pour les clients et l’ensemble de la communauté Lucid
  · Développer des équipes inclusives, diversifiées et performantes en définissant des processus efficaces et en développant l’équipe à travers des moments d’apprentissage
  · Définir des objectifs de vente, des échéances et des listes cibles pour les Spécialistes de Vente et suivre les résultats afin d’assurer l’exécution rapide des initiatives de génération de leads ou de marché
  · Faire preuve d’assurance dans les opérations et la planification de tous les aspects de l’activité, y compris l’élaboration des plans mensuels d’atteinte des ventes et la communication des résultats à l’équipe
  · Gérer les leads, rendez-vous, réservations et motiver l’équipe à obtenir des résultats en communiquant les initiatives de l’entreprise et en engageant l’équipe via un coaching efficace, la gestion de la performance et la formation

EXPÉRIENCE CLIENT

• Veiller à ce que tous les employés offrent une expérience de premier ordre à chaque interaction sur le plancher du studio, lors des essais routiers, et lors du suivi actif des leads
  · Responsabiliser et guider les employés face aux préoccupations complexes des clients afin de prendre des décisions dans l’intérêt du client tout en soutenant la mission de Lucid
  · Agir également en tant que Conseiller Commercial Senior, en gérant les clients à fort potentiel
  · Gérer la clientèle VIP
  · Votre leadership opérationnel contribuera à encadrer et former votre équipe de vente afin d’offrir une expérience exceptionnelle touchant à la fois le cœur et l’esprit du client

OPÉRATIONS DU STUDIO

• Assumer la responsabilité des opérations du studio afin d’assurer un parcours client fluide et sans friction, de la réservation jusqu’à la livraison
  · Superviser l’inventaire et la présentation du merchandising
  · Gérer et coordonner la planification des horaires de l’équipe du studio
  · Collaborer avec les Opérations Retail et coordonner avec les fournisseurs et prestataires de services selon les besoins
  · Veiller à ce que l’entretien des installations et la présentation du showroom respectent les standards de la marque
  · S’épanouir dans un environnement dynamique où l’innovation est incontournable et où le changement est constant
  · Assister dans les opérations quotidiennes selon les besoins

Qualifications

• Plus de 5 ans d’expérience en gestion de magasin dans le retail, le luxe ou l’hôtellerie
  · Expérience en gestion des ventes automobiles souhaitée
  · Diplôme de licence ou expérience équivalente en commerce, vente ou discipline associée
  · Expérience dans la direction d’une équipe de professionnels orientés vente capables d’atteindre leurs objectifs
  · Expérience dans la prise de décisions basées sur les données et la responsabilisation de l’équipe vis-à-vis des KPI
  · Solide expérience et capacité à diriger une équipe favorisant un environnement inclusif et collaboratif
  · Agir avec urgence et promouvoir l’excellence dans tous les objectifs de l’entreprise
  · Maîtrise de l’anglais ; une seconde langue est un atout
  · Maîtrise de Microsoft Office, des outils CRM (ex. : Salesforce) et des systèmes de gestion retail
  · Démontrer une passion pour les véhicules électriques et le marché des véhicules premium
  · Capacité à travailler en soirée et le week-end dans un environnement retail
  · Capacité à obtenir la licence appropriée du DMV de l’État, le cas échéant
  · Permis de conduire valide sans suspension au cours de l’année précédente. Les conducteurs de moins de 21 ans doivent avoir détenu un permis de conduire pendant au moins 3 ans et réussir la formation Lucid à l’embauche
  · Les exigences physiques incluent la capacité de se tordre, se pencher, s’accroupir, atteindre et rester debout pendant de longues périodes, avec ou sans aménagement raisonnable

As a Studio Manager within a Lucid Sales Studio, your primary responsibility will be to directly manage, coach, develop and support a sales team with the successful articulation and delivery of the Lucid brand and ownership experience. This role will report directly to the Market Leader to lead the studio team and processes that enable the studio to achieve their sales targets.

BUSINESS HEALTH

• Coach and motivate the sales team to meet sales, test drives, delivery, and productivity goals
• Demonstrate sales leadership by role-playing and having an active presence in customer-facing locations
• Train and develop team on sales, financing and delivery processes
• Analyze data to determine optimal business strategies
• Set individual goals for your team, ensuring processes and routines are conducive to building pipeline and creating owners in order to reach studio goals
• Ensure the team is fluent in all aspects of Lucid product knowledge and relevant automotive industry offerings, and competitive landscape
• Drive for excellence in all areas of business focused on reaching expectations for the respective location

EMPLOYEE ENGAGEMENT

• Provide targeted coaching, skill development for Sales Specialists and Brand Ambassadors to excel in performance metrics with weekly one-on one meetings
• Recruitment, training and development of a high performing and customer focused team, ensuring all positions are filled in a timely manner
• Provide leadership, direction and coach all members of the Sales Team to ensure a seamless experience for customers and all members of the Lucid community.
• Develop inclusive, diverse, and high performing teams through defining efficient processes and developing the sales team through teaching moments.
• Sets sales goals, timelines, and target lists for Sales Specialists and tracks results to ensure timely execution on lead generation and/or market Initiatives.
• Demonstrates a confidence in operations and planning all aspects of the business including developing monthly sales attainment plans and communication of results to team.
• Manages leads, appointments, reservations and motivates a team to deliver results by communicating company initiatives and engaging team through effective coaching, performance management and training.

CUSTOMER EXPERIENCE

• Responsible for ensuring all employees provide best-in-class experience in every interaction on the studio floor, in test drives, and through actively following up on leads
• Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Lucid’s mission
• Also acts as a Senior Sales Advisor, handling high-potential customers
• Clientele management for VIP customers
• Your hands-on leadership will assist in coaching and training your sales team to deliver an exceptional experience that touches both the heart and mind of the customer.

STUDIO OPERATIONS

• Own the operations within the studio to ensure the customer journey is frictionless and seamless from reservation through to delivery.
• Supervise merchandising product inventory and display
• Manage and coordinate Studio team scheduling.
• Partner with Retail Operations and coordinate with vendors and service providers as needed
• Ensure facility maintenance and showroom presentation adhere to the brand standards
• Thrives in a fast-paced environment where innovation is inevitable, and change is expected.
• Assist with daily operations as needed

Qualifications:

• 5+ years of store management experience in retail, luxury or hospitality.
• Automotive sales management experience preferred
• A Bachelor’s degree or equivalent experience in business, sales, or related discipline.
• Experience with leading a team of sales focused professionals that can deliver an achievement of their targets.
• Experience making data driven decisions and holding team accountable to KPI’s
• Extensive experience and ability to lead a team that fosters an inclusive and collaborative environment.
• Acts with urgency and champions excellence in all company objectives.
• Proficient in English with a secondary language skill set being a plus.
• Proficient in Microsoft Office products, CRM tools (i.e. Salesforce) and retail business systems.
• Demonstrates a passion for electric vehicles and premium vehicle markets.
• Ability to work evenings and weekends in a retail environment
• Ability to obtain appropriate state DMV licensing, where applicable
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

Lucid Motors is seeking an ambitious Sales Specialist who is driven to achieve outstanding results and help customers realize their dream of driving a high-end electric vehicle. As a Sales Specialist in our Dusseldorf studio, you will be responsible for guiding customers through the purchasing process with in-depth product knowledge and personalized sales strategies.

Lucid is building a brand. A luxury brand centered around sustainability and the human experience. We’re looking for enthusiastic and conscientious Studio Associates to build Lucid with us.

As a Studio Associate in a Lucid studio your primary responsibility will be to deliver exceptional, personalized, customer interactions.

You are a motivated and engaging quick learner with a desire to provide memorable and enjoyable customer experiences.

To be successful in this role you should be an incredible communicator and conversationist with the ability to recognize subtle social cues. You will be eager to support the studio team with ad hoc tasks where required and consistently act as a brand promotor and facilitate the customer journey.

The Role:

• Be a critical Lucid Ambassador; the first point of engagement guests will have with Lucid
• Welcome guests in an engaging, courteous and sincere manner
• Demonstrate excitement and create intrigue about Lucid products
• Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.
• Pipeline Management: Maintain and build a robust customer pipeline through disciplined practices.
• CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent and timely engagement
• Conduct test drives and articulate desired points of interest ensuring an exceptional experience while driving Lucid vehicles.
• Competitive landscape: Take initiative to understand competitor models and packages in order to educate customer on why Lucid
• Effectively communicate the benefits of Lucid products and being a member of the Lucid community
• Gauge guests' requirements and interests to deliver a personalized and relevant interaction
• Be responsible for lead capture and progression of guests through initial part of the Lucid journey
• Manage and overcome customer challenges in a cordial and calm manner
• Ensure all studio assets are presentable and consistent with the Lucid brand image
• Keep a keen eye on any pain points or bottlenecks observed during daily studio operations, think creatively and offer improvement suggestions
• Remain available for ad-hoc activities to improve studio operations and customer experiences
• Support local marketing initiatives and events to build brand awareness
• Maintain a continuing desire to learn and develop to progress your career with Lucid Motors
• Assist with daily operations as needed

Qualifications

• Completed, or working towards, Bachelor's degree or equivalent is preferred.
• Exceptional people skills including strong oral and written communication, empathy and active listening ability.
• Ability to deliver outstanding customer experiences in a fast paced and dynamic environment.
• Conscientious, responsible and reliable.
• Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape
• Comfortable operating in ambiguous retail environment
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.
• Familiarity with CRM tools a plus
• Flexible availability including extended holiday mall hours, holidays and weekends
• Valid driver’s license with no suspensions within the past year.   Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Base Pay: 

$23/hr (Hourly) 

As a Sales Specialist in a Lucid Studio, your primary focus will be to guide customers on their journey with Lucid as a main point of contact from sales, transaction facilitation, and successful delivery. This role is pivotal in ensuring a seamless and personalized customer experience. If you're achievement-oriented, thrive in goal-focused settings, and have exceptional relational skills, then you'll excel as a Lucid Sales Specialist. 

Being a Sales Specialist at Lucid is a career-defining chance for those who are driven by the thrill of uncapped earning potential plus, have the stability of a guaranteed hourly wage. Dive into a role where your efforts are directly rewarded, where your sales talent shines in a dynamic and high-achieving environment. 

Customer Engagement 

• Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning. 

• Product Expertise: Leverage your in-depth knowledge of Lucid products to offer tailored solutions. 

• Competitive landscape: Take initiative to understand competitor models, pricing, and packages in order to educate customer on why Lucid 

• Customer Relationships: Build and nurture customer relationships to foster brand loyalty. 

• CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent engagement 

• Pipeline Management: Maintain and build a robust sales pipeline through disciplined practices. 

• Goal-Oriented: Meet and exceed performance targets, linking sales with exceptional customer experiences. 

• Conduct test drives and articulate desired selling points ensuring an exceptional experience while driving Lucid vehicles. 

• Deliver an exceptional and memorable sales experience that you would personally want to have 

Transaction Facilitation (Desking): 

• Manage end to end transitions for Order to Delivery Management: Support customers with financing/leasing application and Monitor application status, submitted documents and vehicle readiness. 

• Successful Delivery: Guide the customer through the ordering process of Lucid new vehicles, including obtaining documentation, advising on financial products and ensuring the overall purchase and financing process is smooth. 

• Handle registration and facilitation of payment due at signing 

• Coordinate customer support with Lucid Financial Service and Delivery teams as required 

• Assist with daily operations as needed 

Communication & Presentation 

• Clear Communication: Use exceptional oral and written communication skills to deliver clear and relevant information. 

• Maintain communication on a regular basis during waiting period before delivery date is scheduled 

• Active Listening: Employ active listening techniques to provide solutions that are genuinely helpful to customers. 

Qualifications 

• 2+ years of relevant sales professional experience in commission-based environment, including building and managing a customer pipeline. 

• Retail automotive sales and desking experience highly desired 

• Availability to work flexible hours including weekends, evenings, and holidays in a retail environment 

• Microsoft Office, CRM tools (Salesforce preferred), and retail business systems user experience 

• Proven track record of achieving individual sales goals. 

• Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape 

• Exceptional communication skills, encompassing active listening, clear verbal articulation, and proficient written communication, ensuring effective and concise conveyance of information. 

• Strong commitment to continuous personal and technical learning, with a track record of quickly acquiring new skills and knowledge and adaptability. 

• Demonstrated perseverance, grit, and the ability to prioritize long-term goals over short-term rewards, consistently exhibiting resilience and determination in overcoming challenges. 

• Keen understanding of automotive market dynamics, financial principles, and industry trends, enabling informed decision making for our customers. 

• Proactive and action-oriented, achieving objectives with a sense of urgency and efficiency. 

• Exceptional time management skills and a highly organized approach to tasks and responsibilities, ensuring prioritization and multitasking. 

• Exceptional interpersonal skills with a demonstrated ability to build and maintain positive, productive relationships with peers and customers. 

• Passionate about electric vehicles and the premium vehicle market. 

• Bachelor’s degree or equivalent work experience preferred. High school or GED required. 

• Ability to coordinate and facilitate customer test-drives. 

• Ability to travel as needed for events 

• Proficiency in English; knowledge of a secondary language is a plus. 

• Physical capacity to stand for extended periods and perform tasks like twisting, bending, squatting, and reaching, with or without reasonable accommodation. 

• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire 

• Ability to obtain appropriate state DMV licensing, where applicable

Base Pay (hourly):

$23 USD

Lucid is building a brand. A luxury brand centered around sustainability and the human experience. We’re looking for enthusiastic and conscientious Studio Associates to build Lucid with us.

As a Studio Associate in a Lucid studio your primary responsibility will be to deliver exceptional, personalized, customer interactions.

You are a motivated and engaging quick learner with a desire to provide memorable and enjoyable customer experiences.

To be successful in this role you should be an incredible communicator and conversationist with the ability to recognize subtle social cues. You will be eager to support the studio team with ad hoc tasks where required and consistently act as a brand promotor and facilitate the customer journey.

The Role:

• Be a critical Lucid Ambassador; the first point of engagement guests will have with Lucid
• Welcome guests in an engaging, courteous and sincere manner
• Demonstrate excitement and create intrigue about Lucid products
• Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.
• Pipeline Management: Maintain and build a robust customer pipeline through disciplined practices.
• CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent and timely engagement
• Conduct test drives and articulate desired points of interest ensuring an exceptional experience while driving Lucid vehicles.
• Competitive landscape: Take initiative to understand competitor models and packages in order to educate customer on why Lucid
• Effectively communicate the benefits of Lucid products and being a member of the Lucid community
• Gauge guests' requirements and interests to deliver a personalized and relevant interaction
• Be responsible for lead capture and progression of guests through initial part of the Lucid journey
• Manage and overcome customer challenges in a cordial and calm manner
• Ensure all studio assets are presentable and consistent with the Lucid brand image
• Keep a keen eye on any pain points or bottlenecks observed during daily studio operations, think creatively and offer improvement suggestions
• Remain available for ad-hoc activities to improve studio operations and customer experiences
• Support local marketing initiatives and events to build brand awareness
• Maintain a continuing desire to learn and develop to progress your career with Lucid Motors
• Assist with daily operations as needed

Qualifications

• Completed, or working towards, Bachelor's degree or equivalent is preferred.
• Exceptional people skills including strong oral and written communication, empathy and active listening ability.
• Ability to deliver outstanding customer experiences in a fast paced and dynamic environment.
• Conscientious, responsible and reliable.
• Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape
• Comfortable operating in ambiguous retail environment
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.
• Familiarity with CRM tools a plus
• Flexible availability including extended holiday mall hours, holidays and weekends
• Valid driver’s license with no suspensions within the past year.   Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

  Base Pay (hourly):

  $23 USD

As a Delivery Associate, your primary responsibility will be to successfully facilitate the delivery of customer vehicles, ensuring vehicle readiness prior to the customer appointment and completion of all required documentation. On the day that customers receive their vehicles, you will walk owners through all the key features and functions of their Lucid vehicle. Deliveries should be tailored to the owner’s needs through asking the appropriate questions to deliver on an exceptional customer centric experience. The Delivery Associate also assists in facilitating lease-end vehicle returns, scheduling grounding appointments and ensuring all documentation is properly completed and logged.

Who we are looking for:

You are an enthusiastic and engaging quick learner with a fondness for providing memorable and enjoyable experiences. You will seek to understand the customer, learning preferences and personalizing the experience. You are highly organized, personable, and thrive in a dynamic work environment.

The Role

Customer Facing:

· Manage a pipeline of assigned deliveries through regular communication with Sales Specialist to align on delivery readiness

· Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations

· Guide customer through the key features and functions of their Lucid vehicle and tailoring the experience to their needs, whether at a delivery center, virtually, or an offsite location

· Conduct post-delivery conversations with customers to address any questions which may arise after the day of delivery

· Manage a pipeline of lease-end customers to schedule grounding of their vehicle upon lease maturation, scheduling appointments to ensure timely return of vehicles

· Conduct lease-end vehicle intake appointments

· Represent Lucid by articulating our technological, design, and quality advantages over competitors to benefit the customer’s purchasing decision

· Utilize Salesforce to document essential details such as inbound/outbound activity, information during the delivery ceremony, and delivery specifications

· Show a commitment to refining and adapting your approach to continuously enhance the customer experience, using feedback and customer delivery outcomes as guideposts

Operational:

· Manage vehicle readiness for all customer deliveries in your pipeline, including final quality check prior to vehicle handoff

· Prep and stage vehicles in delivery area prior to customer appointments

· Accurately complete required paperwork and collect necessary documents to finalize delivery or complete grounding of a lease return

· Book and track final mile transport as necessary, coordinating with the customer and carrier

· Assist with daily operations as needed

Qualifications:

· 2-5 years of customer facing professional experience.

· Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problem solve

· Comfortable navigating ambiguity

· Experience in a luxury retail or hospitality environment preferred.

· Comfort with using Salesforce or equivalent CRM system.

· A Bachelor’s degree or equivalent experience in business, sales, or related discipline.

· Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner.

· Demonstrates a passion and enthusiasm for Lucid products and technological advances.

· Ability to gauge customer's requirements and interests to deliver a personalized and relevant interaction.

· Possesses strong relating skills including strong oral and written communication, empathy, and active listening ability.

· Ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes.

· Ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision making.

· Takes ownership and responsibility for studio assets, including high-value Lucid customer vehicles.

· Demonstrates a passion for electric vehicles and premium vehicle markets.

· Is responsible for introducing our customers to their vehicle and creating a memorable orientation experience.

· Manages and overcomes customer feedback in a cordial and calm manner.

· Acts with urgency and champions excellence in all company objectives.

· Available to work weekends, evenings, nights, and holidays as needed.

· Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

· Deliveries may occur both in Lucid facilities or at a remote location, so both local and overnight travel will be required on occasion  

· Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

As a Studio Manager within a Lucid Sales Studio, your primary responsibility will be to directly manage, coach, develop and support a sales team with the successful articulation and delivery of the Lucid brand and ownership experience. This role will report directly to the Market Leader to lead the studio team and processes that enable the studio to achieve their sales targets.

BUSINESS HEALTH

• Coach and motivate the sales team to meet sales, test drives, delivery, and productivity goals
• Demonstrate sales leadership by role-playing and having an active presence in customer-facing locations
• Train and develop team on sales, financing and delivery processes
• Analyze data to determine optimal business strategies
• Set individual goals for your team, ensuring processes and routines are conducive to building pipeline and creating owners in order to reach studio goals
• Ensure the team is fluent in all aspects of Lucid product knowledge and relevant automotive industry offerings, and competitive landscape
• Drive for excellence in all areas of business focused on reaching expectations for the respective location

EMPLOYEE ENGAGEMENT

• Provide targeted coaching, skill development for Sales Specialists and Brand Ambassadors to excel in performance metrics with weekly one-on one meetings
• Recruitment, training and development of a high performing and customer focused team, ensuring all positions are filled in a timely manner
• Provide leadership, direction and coach all members of the Sales Team to ensure a seamless experience for customers and all members of the Lucid community.
• Develop inclusive, diverse, and high performing teams through defining efficient processes and developing the sales team through teaching moments.
• Sets sales goals, timelines, and target lists for Sales Specialists and tracks results to ensure timely execution on lead generation and/or market Initiatives.
• Demonstrates a confidence in operations and planning all aspects of the business including developing monthly sales attainment plans and communication of results to team.
• Manages leads, appointments, reservations and motivates a team to deliver results by communicating company initiatives and engaging team through effective coaching, performance management and training.

CUSTOMER EXPERIENCE

• Responsible for ensuring all employees provide best-in-class experience in every interaction on the studio floor, in test drives, and through actively following up on leads
• Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Lucid’s mission
• Also acts as a Senior Sales Advisor, handling high-potential customers
• Clientele management for VIP customers
• Your hands-on leadership will assist in coaching and training your sales team to deliver an exceptional experience that touches both the heart and mind of the customer.

STUDIO OPERATIONS

• Own the operations within the studio to ensure the customer journey is frictionless and seamless from reservation through to delivery.
• Supervise merchandising product inventory and display
• Manage and coordinate Studio team scheduling.
• Partner with Retail Operations and coordinate with vendors and service providers as needed
• Ensure facility maintenance and showroom presentation adhere to the brand standards
• Thrives in a fast-paced environment where innovation is inevitable, and change is expected.
• Assist with daily operations as needed

Qualifications:

• 5+ years of store management experience in retail, luxury or hospitality.
• Automotive sales management experience preferred
• A Bachelor’s degree or equivalent experience in business, sales, or related discipline.
• Experience with leading a team of sales focused professionals that can deliver an achievement of their targets.
• Experience making data driven decisions and holding team accountable to KPI’s
• Extensive experience and ability to lead a team that fosters an inclusive and collaborative environment.
• Acts with urgency and champions excellence in all company objectives.
• Proficient in English with a secondary language skill set being a plus.
• Proficient in Microsoft Office products, CRM tools (i.e. Salesforce) and retail business systems.
• Demonstrates a passion for electric vehicles and premium vehicle markets.
• Ability to work evenings and weekends in a retail environment
• Ability to obtain appropriate state DMV licensing, where applicable
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

This is a proactive pipeline posting designed to build connections with qualified professionals for anticipated future opportunities.

The role of the Inside Sales Specialist is to engage with prospective customers interested in Lucid Motors vehicles. Our Inside Sales Specialists inspire and educate customers on the benefits of electric drivetrains, demonstrate the advantages of our vehicles, and personalize the experience to each customer. We prioritize a world-class customer experience, and our Specialists play a key role in building the Lucid Motors brand through their delivery of that unparalleled experience for prospecting customers.

Our ideal candidate has an unwavering commitment to educating and inspiring customers through demonstrable interpersonal and communication skills. You are an active listener and attentive storyteller capable of balancing the technical (intellectual) with the creative (emotional) that helps customers on their buying journey with Lucid.

The Inside Sales Specialist role combines sales, marketing and businesses development requiring a high-degree of customer-focused energy.  

Being an Inside Sales Specialist at Lucid is a career-defining chance for those who are driven by the thrill of uncapped earning potential plus, have the stability of a guaranteed hourly wage.  Dive into a role where your efforts are directly rewarded, where your sales talent shines in a dynamic and high-achieving environment. 

The Role:

• Manage a full sales-cycle from prospecting through sales activation in geographies that are unserved Lucid markets
• Will follow up on leads in a designated market area from various channels such as corporate marketing events (i.e. pop-ups), social media, newsletters, or sales concierge
• Use a consultative sales approach to influence customer purchase by understanding Lucid products and processes while also developing strong business acumen
• Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.
• Product Expertise: Leverage your in-depth knowledge of Lucid products to offer tailored solutions.
• Competitive landscape: Take initiative to understand competitor models, pricing, and packages in order to educate customer on why Lucid
• Customer Relationships: Build and nurture customer relationships to foster brand loyalty.
• CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent engagement
• Pipeline Management: Maintain and build a robust sales pipeline through disciplined practices.
• Goal-Oriented: Meet and exceed performance targets, linking sales with exceptional customer experiences.
• Maintain active engagement with prospects through multiple communication channels (phone, email, chat)
• Meticulously record customer feedback to improve both products and processes
• Deliver an exceptional and memorable sales experience that you would personally want to have
• Availability to work flexible hours including weekends, evenings, and holidays
• Compensation for this role is a base salary and is commission eligible
• Assist with daily operations as needed

Qualifications:

• 4+ years of professional experience in sales, including end-to-end prospecting
• Prior experience selling through multiple channels: phone, email, chat, or in person
• Proficiency with Salesforce or another CRM
• Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape
• Prior experience in automotive, hospitality, customer service, or consultant preferred
• Passion for a fast-paced, high-growth environment
• Strong storytelling, listening, and customer relationship skills (empathy, communication, integrity, and high-quality question-asking)
• Self-starter and quick thinker who thrives in ambiguous and rapidly changing situations
• Exceptional interpersonal skills with a demonstrated ability to build and maintain positive, productive relationships with peers and customers.
• Meet or Exceed KPI metrics
• Proactive and action-oriented, achieving objectives with a sense of urgency and efficiency.
• Exceptional time management skills and a highly organized approach to tasks and responsibilities, ensuring prioritization and multitasking.
• Availability to work flexible hours including weekends, evenings, and holidays
• Valid driver’s license with no suspensions within the past year.   Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Ability to obtain appropriate state DMV licensing, where applicable

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.