About Loop

Loop is a domain-specific AI company specialized in logistics and the physical economy. By leveraging verticalized AI, Loop transforms operational and financial signals within logistics data into structured insights that drive automation, financial transparency, and supply chain optimization at scale. Their solutions support enterprise shippers in modernizing back-office operations and uncovering hidden value within complex logistics networks.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

About the Role

As a Senior CSM at Loop, you will own a portfolio of our most strategic, global customers—responsible for retention, expansion, and long-term partnership value.

This is a highly autonomous role. You’ll act as a trusted advisor to executive stakeholders, lead complex cross-functional engagements, and ensure customers realize measurable ROI from Loop across their supply chain.

What You’ll Own

• Own a portfolio of enterprise and global accounts, managing complex orgs and stakeholders
• Drive renewals and expansion, including identifying, building, and closing upsell opportunities in partnership with Sales 
• Build relationships with senior stakeholders (Director → C-suite) and act as a strategic advisor
• Lead Executive Business Reviews (EBRs) focused on ROI, insights, and clear recommendations
• Translate data into actionable insights that drive cost savings and operational improvements
• Partner cross-functionally with Product, Engineering, Ops, and Sales to deliver customer outcomes
• Advocate for customers and influence product direction based on enterprise needs
• Proactively identify risks, gaps, and opportunities across accounts and drive  action

About You

• 6+ years of relevant Customer Success, Account Management, or similar roles (logistics/supply chain, B2B SaaS, or payments preferred)
• Proven track record owning renewals and driving expansion (clear examples required)
• Experience managing enterprise and/or global accounts with complex stakeholders
• Strong executive presence and ability to influence senior leaders
• Highly autonomous — able to prioritize, problem-solve, and drive outcomes independently
• Analytical and data-driven, with the ability to translate insights into business value
• Excellent communication skills — clear, concise, and executive-ready
• Bias for action and comfort operating in ambiguity

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans, premiums are covered 100% for you
• 401k plan
• Unlimited PTO
• Generous professional development budget to feed your curiosity
• Physical and Mental fitness subsidies for yoga, meditation, gym, etc

#LI-LOOP

About Loop

Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder.

Loop’s modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain data and documentation. We improve transportation spend visibility so companies can control their costs and power profit. That is why industry leaders like J.P. Morgan Chase, Great Dane, Emerge, and Loadsmart work with Loop.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Susa Ventures, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

About the Role

We are looking for an Implementation Manager to collaborate across Sales, Pre-Sales, Engineering and Customer Success to help provide clients with a seamless onboarding experience. The Implementation Manager is responsible for deep discovery of client needs to configure Loop’s system and project managing each implementation through post-launch hypercare to ensure internal and external timelines are met. The Implementation Manager partners with operations and engineering to ensure the configured end product accurately addresses client needs and is appropriately supported by operations for ongoing servicing. The Implementation Manager will support client implementations both onsite and virtually in order to provide product and operations expertise to configure the client’s instance to support their needs while suggesting best practices that may require change management.

Key Responsibilities

• Facilitate project management for solution scoping and implementations, including, but not limited to:
• Lead the onboarding process for new clients, ensuring a smooth transition from sales to implementation. Collaborate closely with the sales team to understand client needs and requirements.
• Leading kick-off calls - remote (sometimes on-site) sessions providing an overview of Loop’s solution
• Develop and execute comprehensive implementation plans for each client, including timelines, milestones, and deliverables. Coordinating with cross-functional teams to ensure all implementation aspects are completed on time.
• Work directly with Loop’s technical architect to scope use cases for Loop’s product & roadmap.
• Weekly status meetings – client calls to review progress, obstacles, upcoming tasks, etc. 
• Identifying and consulting with clients on business process transformation, optimization, and best-practice initiatives, testing, training, managing go-live, hyper-care, and system cutovers
• Post-implementation handoff – ensure the implementation is a success, before transitioning the account to our customer success team
• Responsible for multiple projects at once, with varying stages of implementation; must be highly organized with a strong sense of urgency to meet deadlines
• Owns functional requirements that must be clearly documented, are comprehensive, and easily trackable. Must have relevant experience to lead detailed discovery sessions on business and technical requirements.

Experienced Required

• 3-5 years of customer-facing experience in one or more of the following:
• Supply chain/logistics technology integrations, or
• Project/Account Management, in the logistics or transportation industry 
• 3+ years of direct involvement in the Transportation, Logistics, Brokerage and/or Supply Chain Industries
• Ability to lead large groups of people to meet critical goals
• Ability to proactively identify and communicate risks and opportunities
• Ability to lead process mapping, whiteboard sessions on workflows for implementations, create internal & external user facing documentation for workflows and standard operating procedures
• Ability to adapt quickly to changing needs/timelines
• Proven presentation or training experience
• Excellent communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical stakeholders
• Highly organized with strong attention to detail and the ability to multitask in a fast-paced environment
• Proficiency in project management tools and software
• Ability to travel up to 20%
• This is a hybrid role based in Chicago with the expectation of being in the office three days a week

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
• Commuter & Flex Spending benefits
• 401k plan
• Unlimited PTO
• Generous professional development budget to feed your curiosity
• Physical and Mental fitness monthly subsidy for yoga, meditation, gym, or ski membership

#LI-LOOP

About Loop

Loop is a recognized leader in parcel audit and AI-powered logistics platforms, helping clients across industries
gain full visibility into their shipping spend. With state-of-the-art technology and decades of deep domain
expertise, Loop delivers unmatched insight into carrier billing accuracy and is now expanding its capabilities
into proactive parcel contract intelligence and advisory services.
Our newly established Parcel Contract Intelligence Division builds on Loop’s audit foundation to offer clients a
true end-to-end parcel spend strategy: from auditing billing accuracy to rate modeling by service level,
agreement structure review, proposal financial analysis, and expert advisory support to help clients achieve
stronger contract outcomes.

Role Overview

The Parcel Contract Intelligence Consultant is a key member of Loop's newest and fastest-growing division.
This individual will serve as a trusted advisor to clients with significant shipping volumes, delivering high-
impact, white-glove consulting services focused on reducing parcel spend and maximizing contract value.
The ideal candidate brings a rare combination of deep carrier contract knowledge, data-driven analytical ability,
and hands-on negotiation experience - someone who can translate complex rate structures into clear client
savings, and who has the credibility, relationship building acumen, and expertise to serve as a trusted behind-
the-scenes advisor guiding clients to stronger contract outcomes.

Key Responsibilities
Rate Modeling by Service Level
• Model discount impact by service level using client shipment data to quantify the financial effect of
proposed or existing carrier rate structures.
• Conduct minimum charge and revenue tier impact analysis ($ / %) to identify structural cost exposure
within client agreements.
• Develop net cost models by service level based on historical shipment data to project the true cost
impact of rate changes across a client’s shipping profile.
Agreement Structure Review
• Analyze GRI and term impact across client carrier agreements to assess how general rate increases and
contract terms affect total parcel spend.
• Identify structural cost drivers within agreement terms — including accessorials, surcharge applicability,
and incentive thresholds — and communicate findings clearly to client stakeholders.
Market & Commercial Analysis
• Apply market context and commercial best practices to frame client agreement reviews within current
carrier pricing dynamics and industry norms.
• Develop financial rationale supporting modeled cost scenarios, translating analytical findings into clear,
executive-ready narratives for client decision-making.
• Deliver ongoing market update summaries to keep clients informed of carrier pricing changes, surcharge
trends, and commercial developments relevant to their agreements.
Proposal Financial Analysis
• Perform financial analysis of carrier proposals using client shipment data to assess the true impact of
proposed rate structures across the client’s actual shipping mix.
• Develop projected savings and comparative cost models to support clients in evaluating carrier proposals
with clarity and confidence.
Validation Review
• Conduct post-agreement financial validation to confirm that carrier invoicing reflects negotiated terms and
that expected rate structures are being applied correctly.
• Perform variance analysis of realized financial impact versus projected outcomes, delivering clear
summaries that close the loop on each client engagement.
Ongoing Cost Monitoring
• Monitor new or modified carrier surcharges and structural pricing changes on an ongoing basis,
proactively alerting clients to cost impacts as they emerge.
• Analyze service mix and package characteristic impacts to help clients understand how changes in their
own shipping profile affect total carrier costs over time.
• Deliver annual GRI financial impact modeling and trend analysis to support clients in planning for rate
changes and evaluating their agreements on a recurring basis.

Qualifications & Experience

Required
• 5+ years of experience in parcel contract negotiation, carrier pricing, or transportation procurement.
• Deep knowledge of UPS, FedEx, and regional carrier rate structures, surcharges, accessorials, and
incentive programs.
• Proven track record of delivering measurable savings through carrier contract analysis, rate modeling,
and financial impact assessment.
• Experience analyzing large shipping data sets and translating findings into actionable contract strategies.
• Excellent communication and presentation skills; ability to distill complex analyses for both technical and
executive audiences.
• Highly organized, self-directed, and comfortable managing multiple client engagements simultaneously.
Preferred
• Prior experience in a logistics consulting, parcel audit, or 3PL environment — or extensive experience
working directly at FedEx, UPS, or a regional carrier.
• Familiarity with parcel audit platforms and shipping analytics tools.
• Negotiation experience with UPS, FedEx and/or regional carriers.
• Experience serving clients across multiple industries including eCommerce, retail, healthcare, or
manufacturing.
• Bachelor's degree in Business, Supply Chain, Logistics, or a related field (or equivalent professional
experience).

What You'll Be Part Of

This is a ground-floor opportunity to join a newly launched division at a company with an established market
presence and a proven platform. You'll have the tools, data, and leadership support to deliver exceptional
client outcomes — and the autonomy to help shape how this practice grows.
• Work alongside industry veterans with decades of hands-on carrier negotiation experience.
• Access to Loop's proprietary audit data and AI-powered parcel platform — a meaningful competitive
advantage in every client engagement.
• A growing client base and a clear market need, with strong executive support for the division's
expansion.
• Competitive compensation including performance-based incentives tied to client savings outcomes.
• Remote-friendly culture with flexibility and a collaborative, high-performance team environment.

About Loop

Loop is a domain-specific AI company specialized in logistics and the physical economy. By leveraging verticalized AI, Loop transforms operational and financial signals within logistics data into structured insights that drive automation, financial transparency, and supply chain optimization at scale. Their solutions support enterprise shippers in modernizing back-office operations and uncovering hidden value within complex logistics networks.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

About the Role

We are looking for an Enterprise Solutions Engineer to collaborate across Sales, Engineering, and Customer Success to help provide clients with a seamless technical close and implementation experience. This role is responsible for complex workflow design and configuration, serving as a key point of contact for client implementations, designing/configuring data orchestration, and translating processes between the client’s system and Loop’s proprietary platform. The Solutions Engineer partners with operations and sales to ensure proposed deals include technical solutions that accurately address client needs and are appropriately supported by key customer technical decision makers. You will support client implementations both onsite and virtually in order to provide technical expertise, acting as an extension of the Sales and Customer Success teams.

Key Responsibilities

• Facilitate project management for solution scoping and implementations, including but not limited to:
• Leading kick-off calls: remote (sometimes on site) sessions providing overview of Loop solution
• Coordinate activities with internal stakeholders to develop integration solutions between a wide range of commercial and legacy client systems
• Lead integrations between Loop and client’s other external software systems (TMS/ERP) with input from Integrations Engineer, this includes handling schema mapping
• Lead product demos tailored to prospect use cases, act as product expert in pre-sales conversations
• Scope use cases to Loop’s product & roadmap
• Collaborate with sales and operations to inform cost structure for client proposal based on technical requirements
• Weekly status meetings – weekly calls with clients to review progress, obstacles, upcoming tasks, etc.
• Identifying and consulting with clients on business process transformation, optimization and best-practice initiatives, testing, training, managing go-live and system cutovers
• Post-implementation handoff – ensure the implementation is a success, before transitioning the account to our customer success team
• Responsible for multiple projects at once, with varying stages of implementation; must be highly organized with a strong sense of urgency to meet deadlines
• Owns technical and functional requirements that must be clearly documented, are comprehensive, and easily trackable

Experience Required

• 3-5 years of customer-facing experience within a SaaS or technology company environment, including one or more of the following:
• Customer integrations/implementations, or
• Software systems delivery
• 2+ years of technical experience 
• Demonstrated interest in applying technical solutions within the supply chain space preferred 
• Ability to lead groups of people to meet critical goals
• Ability to proactively identify and communicate risks and opportunities
• Ability to lead process mapping, whiteboard sessions on workflows for implementations, create current and future state flows
• Ability to adapt quickly to changing needs/timelines
• Proven presentation or training experience
• Ability to travel up to 20%
• This is a hybrid role based in Chicago, San Francisco, or New York City

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
• 401k plan with company match 
• Unlimited PTO
• Generous professional development budget to feed your curiosity
• Physical and Mental fitness subsidies for yoga, meditation, gym, etc

#LI-LOOP