We're looking for an experienced Senior Product Manager to lead our Issuing platform — the suite of foundational capabilities that determine how cards get issued, how account hierarchies are structured, how credentials are tokenized for digital wallets, and how end-users are onboarded through KYC and KYB flows. This role sits at the heart of Lithic's value proposition, defining the primitives that everything else is built on.

You will own the product vision and execution for critical issuing infrastructure including card lifecycle management, virtual and physical card provisioning, network token orchestration (Apple Pay, Google Pay, Mastercard MDES, Visa VTS), flexible account hierarchy modeling for complex program structures, and compliant KYC/KYB onboarding flows. This person will focus on building the developer-facing APIs and internal tooling that enable customers to run sophisticated card programs while maintaining compliance and scalability.

What You'll Do

Own the Issuing Platform End-to-End

• Define and execute product vision for Lithic's core issuing infrastructure: physical and virtual card issuance and lifecycle, tokenization, account hierarchy, and KYC/KYB onboarding
• Build and evolve the APIs, webhooks, and developer tooling that serve as the primary interface for customers managing card programs

Lead Tokenization and Digital Wallet Strategy

• Drive Lithic's network token strategy across Visa VTS, Mastercard MDES, Apple Pay, and Google Pay
• Define how tokenization integrates with authorization flows, improving approval rates and reducing fraud exposure
• Partner with card networks and OEM wallet providers to stay ahead of evolving token lifecycle APIs and provisioning requirements

Build Flexible Account Hierarchy and Program Modeling

• Evolve Lithic's account hierarchy model to support diverse program structures — corporate hierarchies, spend controls by entity, multi-level card programs
• Enable customers to model complex issuing relationships: parent/child accounts, cost centers, team-level card programs, and cardholder-level controls
• Ensure the API surface is composable and expressive enough to handle both simple and sophisticated program architectures

Define KYC/KYB Onboarding as a Product

• Own the cardholder and business onboarding experience — from API-driven identity verification to manual review workflows
• Partner with Compliance and Risk to ensure onboarding flows meet BSA/AML, OFAC, and sponsor bank requirements without creating unnecessary friction
• Evaluate and manage third-party KYC/KYB vendor integrations, defining when to use Lithic-native decisioning vs. partner solutions
• Drive improvement in onboarding conversion rates while maintaining compliance standards

Champion the Developer and Operator

• Develop deep understanding of the needs of both technical integrators (developers building on the Lithic API) and program operators managing live card programs
• Conduct customer research, shadow onboarding calls, analyze API usage patterns, and review support escalations to inform design decisions
• Balance product simplicity for new integrations with the expressiveness required by sophisticated enterprise customers

What You Bring

Must Have

• 7+ years of product management experience: In fintech or financial services, with a strong track record of shipping operational tooling or B2B infrastructure products
• Issuing or payments infrastructure experience: Proven track record building card issuing, payment processing, or adjacent financial infrastructure products
• Technical fluency: Strong understanding of APIs, data flows, and system integration. Comfortable partnering with engineering teams on complex implementations involving rule engines, workflow automation, and third-party integrations
• Metrics-driven mindset: Track record of defining and improving issuing metrics like activation rates, tokenization success, onboarding conversion, and API uptime
• Cross-functional collaboration: Experience working effectively with operations, compliance, risk, and engineering teams in complex, matrixed organizations

Nice to Have

• Experience working for fintech or payment platforms
• Experience through education or work as an engineer
• Experience with Visa or Mastercard issuing rules, BIN sponsorship, and principal membership programs
• Working familiarity with network token lifecycle (provisioning, replenishment, suspension), digital wallet integrations, and how tokenization intersects with authorization
• Experience owning or contributing to identity verification flows, understanding compliance requirements, and working with vendors like Alloy, Persona, or Socure
• SQL proficiency or data analysis experience

Salary Range

The annual US salary range for this role is $148,000 - $190,000 plus equity. This salary range may be inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate’s experience and qualifications.

Candidates must be located in the United States, Canada, Netherlands, Poland, or Czech Republic. We do not offer visa sponsorship or assistance.

We are seeking a Product Delivery Specialist to join Lithic’s team in our NYC office. In this role, you will lead complex customer implementations, drive operational excellence, and develop scalable processes that enable billions in transactions for the most innovative fintechs and digital banks.

This position offers a unique vantage point across our business from product and engineering to compliance and operations allowing you to tackle meaningful challenges while making a tangible impact.

In this role, you will coordinate a wide range of activities from implementing customer requirements and configuring the software to conducting technical setup and integration support with the ultimate goal of getting the customer’s solution live as quickly as possible, driving fast Time to Revenue (TTR) and provide great customer experience. You will operate at the intersection of our customers, internal teams, and third-party partners, executing progress across multiple project streams simultaneously. You will launch new programs, ensure successful delivery of complex implementations, and build the foundation for deep, long-lasting customer relationships. This role blends customer-facing responsibilities with operational ownership, giving you the opportunity to optimize key workflows, coordinate across customers, partners, and deliver results at scale.

What You’ll Do

• Drive full-cycle customer implementations, coordinating requirements, configurations, integrations to deliver solutions on time, maximize TTR, and delight customers.
• Actively drive implementation progress by removing blockers, executing project plans, and delivering results efficiently, with a strong bias toward action and outcomes.
• Proactively evaluate customer challenges and risks, applying problem-solving skills to remove barriers and work cross functionally to optimize the integration.
• Execute and support technical deliverables and integrations with our network and issuer partners.
• Provide domain expertise and insights to guide internal decision-making and identify opportunities for process improvements.
• Develop deep expertise in card issuance and processing, becoming a trusted advisor to both customers, partners, and internal teams.
• Build strong, lasting relationships with customers and serve as their trusted advisor.
• Become a Lithic product expert, capable of demonstrating and articulating the capabilities of our platform with confidence and clarity.

Qualifications:

• Proven track record in Program Management, Technical Implementations, Solutions Architecture, or comparable customer-facing roles, successfully delivering complex, multi-layered technology solutions.
• 3–5 years of experience in FinTech, particularly in payments, card issuance, or financial services technologies.
• Excellent communication skills: able to translate technical information into clear business language to various stake holders.
• Strong presentation skills: comfortable and confident presenting to both internal and external, technical and non-technical stake holders.
• Strong product sense, concept explanation, and technical acumen: familiarity with APIs and technical concepts.
• Strong project/program management experience: proven track record managing complex projects with multiple stakeholders, identifying risks, and ensuring progress toward measurable results.
• Understanding of system integrations and technical concepts, with the ability to translate them into clear, actionable insights for customers.
• Customer-focused mindset: passionate about solving problems and delivering exceptional experiences.
• Collaborate effectively across engineering, product, and partnership teams to deliver high-impact integrations and solutions.
• Experience working in a startup or fast-paced, high-growth environment, comfortable navigating ambiguity and driving results.

The annual US salary range for this role is $95,000 - $140,000 plus equity. This salary range may be inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate’s experience and qualifications.