What we can offer

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good" - from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.

Job Summary

The Area Technical Specialist will serve as a key technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives. Responsibilities include providing expert technical guidance via phone and email, resolving escalated system issues, technical training, and ensuring customer satisfaction utilizing case management. This role involves interpreting wiring schematics, troubleshooting Variable Refrigerant Flow (VRF) systems, and conducting critical software and hardware updates. The Area Technical Specialist will also coordinate jobsite visits, be directly responsible for regional success of assigned customer service champions and assist in the development of training materials. A strong ability to network and foster relationships with staff and partners is essential. Support for all residential and commercial products are required.

The Opportunity

• Develop regional service support strategies & actions through the LG Preferred Service Champion Program.
• Manage all aftermarket support activities within assigned region.
• Interface with building owners, general contractors, and service champions on technical matters.
• Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturer and Applied Reps to facilitate timely resolution of system issues and ensure customer satisfaction.
• Read, understand, and interpret wiring schematics and refrigerant circuit diagrams to convey information to customers.
• Coordinate with Technical Support, Escalation Lead, Engineering and Controls team members to provide direction and resolve escalated technical field issues.
• Arrange for and facilitate supervised technical assistance for HVAC Contractors, Distributors, Manufacturer and Applied Reps for unresolved technical issues.
• Interact directly with HVAC Contractors, Distributors, Manufacturer and Applied Reps for coordination of jobsite visits.
• Utilize and instruct HVAC Contractors, Distributors, Manufacturer and Applied Reps in proper utilization of LG proprietary software for the purpose of assessing equipment selection, application, and troubleshooting.
• Review and analyze application of Variable Refrigerant Flow (VRF) Commercial & Residential & Light Commercial (RLC) Systems which includes load verification duties as needed.
• Perform critical software and hardware service updates to equipment in inventory or in the field as required.
• Schedule and conduct onsite service, training, and installation support of all LG HVAC equipment for LG Sales channel partners. 
• Research and provide accurate technical information for use in the development of technical training material.
• Generate and conduct technical training sessions in both classroom and jobsite settings.
• Conduct technical review and guidance for factory literature and distribution of technical service bulletins.
• Support aftermarket rework projects as needed.
• Network with regional sales staff fostering technical relationships within respective coverage regions. 
• Review extended warranty submissions within KPI target of (5) days ensuring equipment entered for extended warranty is optimally functional and operating correctly.  

Qualifications

• HVAC Vocational Diploma, Bachelor, or Associates Degree preferred.
• Minimum 15-20 years’ experience in the HVAC field or in a technical support role.
• Minimum of 3-5 years' experience supporting LG VRF & RLC systems in a technical support role.
• Capable of managing regions and assigned service champions.
• Proven experience setting goals and executing service support strategies.
• Demonstrated proficiency in LG product line technical knowledge.
• Proficiency in documentation creation and dispersion.
• Able to travel up to 75%.
• Excellent communication skills and interpersonal skills to interact effectively with diverse client group.
• Ability to troubleshoot in depth service issues via phone and onsite.
• Expertise in reading, analyzing and interpreting technical business periodicals, professional journals and technical procedures with the ability to edit and modify.
• Ability to write reports and business correspondence.
• Well-developed planning, organization, analytical, and decision-making skills.
• Proficient computer skills using all Microsoft Suite Programs.

Job Summary

This position supports technical sales and application engineering activities for HVAC products, driving business growth in West Region of the United States through bilingual communication and coordination with HQ. He/She provides daily technical analysis, reviews mechanical drawings, and prepares equipment proposals to ensure proper system application and compliance with design requirements. He/She supports new product introductions and enhances field team effectiveness by diagnosing application issues, creating technical sales tools, and distributing engineering data in collaboration with HQ.

The Opportunity

Technical Application, Design & Compliance

• Provide daily HVAC technical analysis and application support for sales opportunities and project proposals to ensure optimal system performance and customer satisfaction in West Regional (Office Location : Orange, California)
• Review mechanical drawings, specifications, and submittal documents to ensure proper equipment application and strict compliance with design requirements.
• Ensure all product applications and system designs strictly adhere to industry standards and regulatory requirements, including DOE, AHRI, UL, and local building codes, to guarantee safety and performance compliance.
• Prepare detailed equipment proposals, system selections, and technical recommendations based on specific project conditions and engineering requirements.

Training & Market Education

• Conduct technical seminars and webinars (both virtual and face-to-face) for internal Sales teams, Reps, Engineers, and Contractors to disseminate product knowledge and simplify the application of LG systems.
• Develop and deliver educational content that empowers stakeholders to effectively design and sell LG solutions, ensuring the market is up-to-date on the latest technologies and installation best practices.

HQ Coordination & Reporting

• Provide bilingual (Korean/English) technical communication to facilitate seamless HQ coordination, field support, and resolution of complex customer inquiries.
• Prepare and submit periodic reports to HQ, detailing market trends, project status, technical issues, and sales activities.
• Diagnose application issues and coordinate directly with HQ engineering for root‑cause analysis and the implementation of corrective actions.
• Support new product introduction (NPI) activities in close collaboration with HQ and subsidiary engineering teams to ensure successful market launches.

Sales Support & Project Execution

• Develop and share estimated equipment quotes with key internal and external stakeholders to support accurate project planning and strategic decision-making.
• Create technical sales tools and application resources to significantly improve sales and field team effectiveness in the market.
• Provide flexible support for sales and project activities, which may require overtime to meet critical deadlines, handle urgent inquiries, or support peak business periods.

Qualifications

• Bachelor of Science in Mechanical Engineering (BSME) or an equivalent technical degree is required.
• Prior experience in the HVAC industry, specifically with technical sales or application engineering, is essential
• Professional fluency in both Korean and English (written and verbal) is mandatory for HQ communication.
• This position may require working outside of standard business hours (overtime) to support urgent sales projects and meet strict deadlines
• Domestic & International Travel: Availability for some domestic and international travel is required to support field activities, attend headquarters training, and visit client sites. Travel frequency will vary based on project demands and business requirements