KnowBe4
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KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.
Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.
We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.
Clearwater positions open to candidates located in greater Tampa Bay area.
The Opportunity
Join our growing Sales team as the trusted advisor who helps small and medium businesses strengthen their security posture through expanded KnowBe4 solutions. As Account Manager (SMB), you'll own a book of business where you've already proven value—now it's your job to deepen those relationships and unlock the full potential of our product suite. You'll drive expansion with customers of 25-500 employees, identifying opportunities to add seats, upgrade subscriptions, and introduce complementary products that genuinely make their organizations more secure. The successful candidate is a determined relationship-builder who thrives on the hunt for expansion opportunities, takes ownership of their numbers, and finds real satisfaction in helping customers get more value while growing annual recurring revenue.
What You'll Do
Account Ownership: Manage your assigned book of business with a focus on maximizing revenue—identifying cross-sell opportunities, capturing growth through seat expansion, and upgrading customers to higher subscription tiers that match their evolving needs.
Pipeline Development: Build and maintain a healthy pipeline of expansion opportunities by staying close to your accounts, understanding their business challenges, and positioning the right KnowBe4 solutions at the right time.
Strategic Selling: Identify key decision makers, qualify opportunities, and articulate the value proposition of our full product suite—helping customers understand how additional solutions strengthen their security posture and improve outcomes.
Quota Achievement: Hit or exceed your monthly sales targets through disciplined prospecting, strategic account prioritization, and deal execution that balances customer value with company growth.
Cross-Functional Collaboration: Partner closely with Customer Success Managers and Renewal Specialists to create a coordinated approach that drives product adoption, captures expansion opportunities, and supports the renewal process when growth is on the table.
Lead Conversion: Follow up on marketing-generated leads within your accounts, turning interest into qualified pipeline and closed business that contributes to your monthly goals.
Customer Intelligence: Maintain meticulous records in Salesforce—tracking calls, emails, demos, notes, and next steps so you always know where opportunities stand and can act quickly when the timing is right.
What You'll Bring
You're the kind of seller who doesn't wait for opportunities to come to you—you dig into your accounts, find the openings, and have the grit to see deals through to close.
2+ years selling software to small and medium businesses, ideally in a role where you've owned account expansion, managed a book of business, and consistently hit quota through your own hustle.
Proven sales track record with the determination and resilience to push through rejection, navigate complex buying processes, and close business even when it takes persistence and creative problem-solving.
Relationship-building instincts—you know how to stay top-of-mind with customers, identify who really makes decisions, and build trust that leads to expanded commitments over time.
Familiarity with IT security concepts and challenges so you can speak credibly about the problems our solutions solve and position products in ways that resonate with technical and business buyers alike.
Numbers-focused mindset for managing your pipeline and forecasting accurately—you track your metrics, know your conversion rates, and use insights to focus your energy where it matters most.
Self-starter mentality with the motivation to work independently, prioritize your own day, and take ownership of your results without needing constant direction.
Strong communication skills—both written and verbal—that let you run effective discovery calls, craft compelling emails, and deliver demos that connect product capabilities to customer needs.
Salesforce and Gmail proficiency so you can manage your workflow efficiently and keep leadership informed without administrative tasks slowing you down.
Bonus points if you have:
- Bachelor's degree in business, technology, or related field
- Network+ or Security+ certification that deepens your technical credibility
- Experience attending trade shows and converting face-to-face interactions into pipeline
- Background negotiating pricing within established guidelines to close deals that work for both sides
Why You'll Love It Here
Uncapped Earning Potential: Your grit and determination directly translate to your paycheck—exceed quota and you'll be rewarded for the additional revenue you bring in.
Warm Book of Business: You're not starting from scratch—you'll inherit established customer relationships where you've already delivered value, making expansion conversations more natural and winnable.
Product Portfolio That Sells Itself: Represent a comprehensive security awareness suite that customers genuinely need, making your job about matching solutions to real problems rather than convincing people they need what you're selling.
Collaborative Sales Environment: Work alongside Customer Success and Renewals teammates who share account goals and help you identify opportunities, making it easier to grow accounts through coordinated effort.
Tampa Bay Location: Work from our Clearwater office with other driven sales professionals who push each other to perform, share what's working, and celebrate wins together.
Career Growth: Prove your ability to expand SMB accounts and you'll have clear paths to larger territories, enterprise segments, or sales leadership roles as the company continues to scale.
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
Ready to apply?
Apply to KnowBe4
Director of Account Executives (SMB) (Position located in DC)
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KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.
Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.
We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.
Arlington positions open to candidates located in the Washington, DC area.
The Director of Account Executives (SMB) is responsible for managing a team of Account Executives and maximizing all sales opportunities they are assigned. More specifically, this position will ensure that subordinates are meeting and/or exceeding their monthly sales quota by targeting new business as well as reactivating dark (lapsed) customer accounts. In addition, this position will work to employ best in class sales techniques to ensure the sales team delivers on its revenue goals on a monthly, quarterly and annual basis.
Responsibilities:
- Manage and coach a team of 12-15 Account Executives to develop a strong team of world class sales professionals
- Monitor the statistics for the Account Executives within the assigned territory
- Maintain an accurate pipeline for your team and conduct weekly pipeline reviews with all of your Account Executives to ensure forecast accuracy and sales goal achievement
- Support the Account Executives by assisting with closing deals by tags, handling customer objections, reactivating dark deals, and handling coaching plans and drilling as needed to improve skills
- Maintain accurate reporting and pipeline management
- Prioritize the workload and direct the activities of Account Executives
- Utilize data analytics and reporting tools to monitor key performance indicators (KPIs) and/or identify areas of improvement and provide actionable coaching and training to improve performance and productionDrive adoption of AI-powered sales technologies and platforms to optimize sales team productivity and insight-driven decision making
- Champion innovation in sales methodologies by identifying opportunities to streamline workflows and automate repetitive sales tasks using technology
- Be an expert on closing, negotiating, prospecting and other sales techniques that are necessary to be a top performer and consistently achieve sales quota
- Handle day to day needs of the sales team they manage
Minimum Qualifications:
- Prior 1+ years in sales management experience and 3+ years in closing sales role in IT, SaaS, or cybersecurity
- Associate's or Bachelor's degree in a relevant field strongly preferred
- Experience using advanced sales tools such as SalesLoft, Gong, Marketo, ZoomInfo, & Salesforce or others that leverage AI, automation, and machine learning
- Proficient understanding of compliance frameworks (SOC 2, HIPAA, etc)
- Leadership skills required, including the ability to provide dynamic coaching and strong mentorship, and building and maintaining a high-impact, mission-driven team through an environment of trust and collaboration
- Proven track record of sales success in similar SaaS environment, including mastery of closing techniques, discovery questions, prospecting, building rapport and other key elements of the sales cycle
- Strong verbal and written communications
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
Ready to apply?
Apply to KnowBe4
VP SMB Account Executives (Position located in Arlington, Virginia)
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KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.
Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.
We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.
Arlington positions open to candidates located in the Washington, DC area.
The VP Account Executives is responsible for managing, monitoring, coaching, and training a team of SMB Account Executive Directors and SMB Account Executives. This position will make a direct impact on KnowBe4 strategic success by driving the revenue-generating activities and identifying opportunities to improve sales techniques that increase productivity.
Responsibilities:
- Monitor team and subordinate SMB employee statistics
- Partner with the Director of Training to set up training for Account Executives who need coaching and implement strategy to improve their sales performance and efficiency.
- Ensure SMB Directors are effectively assisting their subordinates in managing accurate pipelines and exceeding their sales goals
- Assist with the recruitment of additional personnel
- Conduct bi-monthly pipeline reviews with your Directors
- Meet/exceed overall revenue objectives for the SMB Account Executive Area
- Maintain accurate reporting and pipeline management
- Ensure accurate forecasting is provided to sales leadership team
- Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weigh
Minimum Qualifications:
- Proven experience successfully running a sales organization and or territory
- Experience managing a SaaS sales force and/or managing a sales force in the IT Security space (exceeding quota on a consistent basis)
- Experience with Salesforce is a plus
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Strong verbal and written communications
- Excellent time management and organization skills
- Strong ability to motivate and increase sales using a positive approach
- Strong coaching skills
- Persuasive communication skills
- Strong team player
- Able to motivate a sales team
- Strong analytical, strategic mindset and negotiation skills
- Passionate about IT security
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
Ready to apply?
Apply to KnowBe4
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.
Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.
We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.
Clearwater positions open to candidates located in greater Tampa Bay area. #
As an Account Executive in the SMB (Small and Medium-sized Business) space, you will be at the forefront of company growth initiatives, responsible for executing the full sales cycle from prospecting to closing deals. You will run online demos of the KnowBe4’s Security Awareness Training Platform and close net new business. After demonstrating success in this market, promotion to Mid-Market or Enterprise sales could be available.
Responsibilities:
- Promote and sell KnowBe4’s range of products and services
- Identify and close net new customers in the assigned territory
- Build and maintain pipeline of potential customers by developing and managing relationships with prospects
- Forecast new business prospects that result in successful client relationships and sales
- Identify key decision makers while developing and qualifying new business opportunities within the targeted markets through cold calling, networking and high-level prospecting
- Articulate the value proposition of KnowBe4’s products and help the customer understand how it will improve their business’s security awareness training (and security overall)
- Achieve or exceed monthly quotas and/or targets
- Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested
- Follow up on marketing leads to generate new sales opportunities and pipeline
- Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures
- Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy
Minimum Qualifications:
- Bachelor’s degree a plus
- Proven track record in sales
- 1-3 years selling software to Small Medium Enterprise a plus
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Experience with Salesforce and Gmail
- Network or Security Plus preferred
- Excellent verbal and written communications
- Stats driven business professional
- Motivated, energetic self-starter
- Strong collaborative and teamwork skills
- Must be able to work with minimum supervision
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
Ready to apply?
Apply to KnowBe4
Senior Director of SMB Account Executives (Position located in Arlington, Virginia)
Share this job
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.
Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.
We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.
Arlington positions open to candidates located in the Washington, DC area.
The Senior Director of Sales is responsible for managing, monitoring, coaching, and training a team of SMB Account Executive Directors and SMB Account Executives. This position will make a direct impact on KnowBe4 strategic success by driving the revenue-generating activities and identifying opportunities to improve sales techniques that increase productivity.
Responsibilities:
- Monitor team and subordinate SMB employee statistics
- Partner with the Director of Training to set up training for Account Executives who need coaching and implement strategy to improve their sales performance and efficiency.
- Ensure SMB Directors are effectively assisting their subordinates in managing accurate pipelines and exceeding their sales goals
- Assist with the recruitment of additional personnel
- Conduct bi-monthly pipeline reviews with your Directors
- Meet/exceed overall revenue objectives for the SMB Account Executive Area
- Maintain accurate reporting and pipeline management
- Ensure accurate forecasting is provided to sales leadership team
- Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weigh
Minimum Qualifications:
- Proven experience successfully running a sales organization and or territory
- Experience managing a SaaS sales force and/or managing a sales force in the IT Security space (exceeding quota on a consistent basis)
- Experience with Salesforce is a plus
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Strong verbal and written communications
- Excellent time management and organization skills
- Strong ability to motivate and increase sales using a positive approach
- Strong coaching skills
- Persuasive communication skills
- Strong team player
- Able to motivate a sales team
- Strong analytical, strategic mindset and negotiation skills
- Passionate about IT security
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
Ready to apply?
Apply to KnowBe4