This position is a hybrid role open to candidates in the greater Washington DC area. This position will require the intern to work in our Arlington, VA office 4 days a week (Monday - Thursday).

Dates of Program: May 18th, 2026 - August 14, 2026 (13 weeks)

Application Dates: You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.

Attention: This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.

Internship Program Details: Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit www.knowbe4.com/careers/internships. 

As a Sales Development Representative Intern at KnowBe4, you’ll see business through the lens of the provider of the world's largest integrated new-school security awareness training and simulated phishing platform as you grow your knowledge of KnowBe4’s products, systems, business operations, and sales strategies. The sales development internship program will give aspiring sales professionals exposure to real strategies and techniques applied in a working sales organization.  The individuals selected will be exposed to real sales conversations and get hands-on experience effectively finding, cleaning and prospecting new accounts to become KnowBe4 customers. You will work alongside current SDRs and interface with the Account Executives you will deliver to. 

Key Responsibilities:

• Map company structure and verify their information to find  workable accounts
• Map and identify appropriate contacts from the workable accounts
• Learn critical elements of prospecting conversations in preparation for qualification calls
• Role-play to learn conversation best practices, mirroring, labeling, and objection-handling techniques
• Conduct calls and emails to drive solid demo bookings
• Schedule and hand-off demo ready lead to quota carrying Sales Representatives
• Learn how to organize, clean, prospect, and maintain our CRM database
• Shadow sales development representatives with prospective customers to grow in your conversation knowledge, understanding and skills
• Listen to demos of sales calls from  Account Executives of varying levels of tenure
• Work with cross-functional sales teams to understand the KnowBe4 business model better

Learning Objectives:

• Get a full understanding of the Sales Roadmap to Success
• Get a solid understanding of the Information Technology industry and the importance of security awareness training within a prospect’s organization 
• Learn all critical elements of a solid sales prospecting process
• Learn and complete a successful sales handoff from prospecting efforts 
• Apply negotiating skills effectively
• Translate classroom experience into practical application during the internship

Internship Opportunities/Experiences:

• Attend all scheduled professional development events for the intern program
• On-the-job training to learn the best business practices related to prospecting and sales 
• Time with inspiring sales leaders who are committed to providing ongoing training & mentoring

Training:

• Industry, KnowBe4 and Sales process training at the beginning of the internship
• Learn key terms related to KnowBe4 and cybersecurity
• Role-playing to learn conversation best practices, mirroring, labeling and objection-handling techniques
• Learning best practice techniques for calling and emailing prospects
• On-the-job training in key sales development steps and strong administrative disciplines 
• Learn time management and balance of workload

Minimum Qualifications:

• Strong Communication and Empathy
• Confident and Positive
• Resilient and Adaptable
• Competitiveness and Tenacity
• Collaborative Team Player
• Good computer skills

Education:

• Must be a Junior or Senior candidate
• Degree in Hospitality, Communications, Customer Service, Marketing or Business Management/Administration

Please submit your resume in English.

To learn more about our team and office culture in Berlin, Germany, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/berlin
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Berlin-Location-EI_IE969384.0,7_IL.8,14_IC2622109.htm

The Demand Generation Intern will support the Global Demand team with internal and 3rd party marketing programs. The ideal candidate will support campaign setup and execution, reporting, asset organization, and tracking to ensure programs run smoothly and deliver high-quality results.

Key Responsibilities:

• Work collaboratively with the marketing team to help set up, monitor, and report on demand gen programs
• Create and update Salesforce campaigns for various marketing programs
• Track campaign pacing and lead quality; identify discrepancies and manage lead-return processes with 3rd-party vendors. s
• Create and manage campaign tracking links in our UTM database to ensure proper tracking of campaigns
• Assist in the development of campaign assets, managing the hand-off to external vendors.
• Assist with verifying, cleaning and processing lead reports from 3rd party vendors
• Gain hands-on experience monitoring full-funnel programs and lead lifecycles within Salesforce.
• Learn to interpret initiative pacing and ROI to make data-driven optimization decisions.
• Understand the "why" and "how" of UTM tracking and multi-channel program attribution.
• Understand the mechanics of 3rd-party partnerships, from creative delivery to lead quality audits.

Minimum Qualifications:

• Education: Currently pursuing or recently completed a Bachelor’s degree in Marketing, Business, Data Analytics, Communications, or a related field.
• A strong desire to learn marketing technology; prior exposure to a CRM (like Salesforce) or Email Marketing tools is preferred
• Proven ability to write clearly and professionally, especially when coordinating with external partners or vendors.
• Demonstrate ability to manage multiple projects or "demand programs" simultaneously while meeting strict deadlines.
• Excellent verbal and written communication skills are essential with the ability to positively interact with persons at all levels of our organization
• Fluent in German
• Proficient in Google Sheets, Docs, and Slides
• Talent for multi-tasking, being results oriented and organizationally proficient
• Team oriented and willing to help others to achieve success 
• Ability to develop creative solutions
• Ability to think and act independently 
• Ability to effectively prioritize and resolve multiple competing tasks
• Ability to deal professionally, courteously and tactfully with external partners and coworkers 
• Self-reliant with the ability to innovate and introduce change showing sound judgment and pragmatism
• Compliance or in-house experience is a plus

The Customer Success Intern will support the Customer Success team in delivering a great customer experience and helping customers adopt and realize value from KnowBe4’s security awareness training and phishing simulation platform. This 3-month internship is designed for someone who’s eager to learn consultative customer engagement, onboarding best practices, and customer health/adoption management in a fast-paced SaaS environment. You’ll work alongside Customer Success Managers (CSMs), Renewal Specialists, and cross-functional partners (e.g., Support, Account Management) to assist with onboarding activities, customer communications, reporting, and internal process improvement.

Responsibilities:

• Support customer onboarding activities by helping track tasks and milestones (e.g., account configuration checklists, training setup steps, campaign launch preparation).
• Assist in customer communications (email, calls, video) such as meeting follow-ups, onboarding reminders, and resource sharing—always with guidance and review from the team.
• Help customers get started with best practices by compiling and sharing approved KnowBe4 resources (templates, guides, recommended rollout steps).
• Leverage KnowBe4 assessments and reporting to support adoption insights (e.g., identifying participation rates, phishing outcomes, training completion trends).
• Monitor customer usage and health indicators by updating internal trackers/dashboards and escalating risks or blockers to the assigned CSM.
• Coordinate with Technical Support by gathering context, documenting issues clearly, and helping follow up on customer requests.
• Contribute to customer reviews by preparing data summaries for periodic check-ins or business reviews (e.g., usage highlights, outcomes achieved, next-step recommendations).
• Support renewal readiness by helping maintain accurate customer records, renewal dates, and engagement history; assist Renewal Specialists with administrative tasks.
• Maintain CRM hygiene by updating contact details, notes, activities, and customer status in Salesforce (or the company CRM).

Minimum Qualifications:

• Currently pursuing or recently completed a diploma/degree in Business, Communications, Information Systems, Cybersecurity, or a related field
• Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs)
• Familiarity with email and collaboration tools (Gmail, Google Workspace)
• IT experience/exposure is a plus
• Strong verbal and written communications
• Organized, detail-oriented, and able to manage multiple tasks with guidance
• Curious, coachable, and comfortable working in a team environment
• Fluent in Spanish

Preferred Qualifications:

• Interest in cybersecurity, SaaS, or customer-facing roles
• Exposure to CRM tools (e.g., Salesforce)
• Experience working on projects involving customer support, onboarding, training, or account management (school, part-time, or internships)

This position is a hybrid role open to candidates in the greater Washington DC area. This position will require the intern to work in our Arlington, VA office 4 days a week (Monday - Thursday).

Dates of Program: May 18th, 2026 - August 14, 2026 (13 weeks)

Application Dates: You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.

Attention: This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.

Internship Program Details: Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit www.knowbe4.com/careers/internships. 

As a Sales Development Representative Intern at KnowBe4, you’ll see business through the lens of the provider of the world's largest integrated new-school security awareness training and simulated phishing platform as you grow your knowledge of KnowBe4’s products, systems, business operations, and sales strategies. The sales development internship program will give aspiring sales professionals exposure to real strategies and techniques applied in a working sales organization.  The individuals selected will be exposed to real sales conversations and get hands-on experience effectively finding, cleaning and prospecting new accounts to become KnowBe4 customers. You will work alongside current SDRs and interface with the Account Executives you will deliver to. 

Key Responsibilities:

• Map company structure and verify their information to find  workable accounts
• Map and identify appropriate contacts from the workable accounts
• Learn critical elements of prospecting conversations in preparation for qualification calls
• Role-play to learn conversation best practices, mirroring, labeling, and objection-handling techniques
• Conduct calls and emails to drive solid demo bookings
• Schedule and hand-off demo ready lead to quota carrying Sales Representatives
• Learn how to organize, clean, prospect, and maintain our CRM database
• Shadow sales development representatives with prospective customers to grow in your conversation knowledge, understanding and skills
• Listen to demos of sales calls from  Account Executives of varying levels of tenure
• Work with cross-functional sales teams to understand the KnowBe4 business model better

Learning Objectives:

• Get a full understanding of the Sales Roadmap to Success
• Get a solid understanding of the Information Technology industry and the importance of security awareness training within a prospect’s organization 
• Learn all critical elements of a solid sales prospecting process
• Learn and complete a successful sales handoff from prospecting efforts 
• Apply negotiating skills effectively
• Translate classroom experience into practical application during the internship

Internship Opportunities/Experiences:

• Attend all scheduled professional development events for the intern program
• On-the-job training to learn the best business practices related to prospecting and sales 
• Time with inspiring sales leaders who are committed to providing ongoing training & mentoring

Training:

• Industry, KnowBe4 and Sales process training at the beginning of the internship
• Learn key terms related to KnowBe4 and cybersecurity
• Role-playing to learn conversation best practices, mirroring, labeling and objection-handling techniques
• Learning best practice techniques for calling and emailing prospects
• On-the-job training in key sales development steps and strong administrative disciplines 
• Learn time management and balance of workload

Minimum Qualifications:

• Strong Communication and Empathy
• Confident and Positive
• Resilient and Adaptable
• Competitiveness and Tenacity
• Collaborative Team Player
• Good computer skills

Education:

• Must be a Junior or Senior candidate
• Degree in Hospitality, Communications, Customer Service, Marketing or Business Management/Administration