About the Role

We are seeking a talented and motivated Corporate Counsel to join our legal team. This role is ideal for a lawyer with a strong litigation foundation who is ready to transition into a broad-based product counsel role. You will partner closely with our product and technology organizations, applying your litigation background to assess and mitigate risk, while advising on a wide range of matters at the intersection of AI, product development, and business operations.

What You'll Do

Product & AI Counsel

• Serve as counsel for product teams, advising on product development, feature launches, terms of service, and user-facing policies.
• Provide guidance on legal and regulatory matters related to artificial intelligence, including AI governance frameworks, data use, bias, transparency, and applicable regulation (e.g., EU AI Act, emerging U.S. state laws).
• Advise on intellectual property matters related to software, AI-generated content, and product features.
• Identify and proactively address legal risks in product roadmaps and cross-functional initiatives.
• Collaborate with Privacy, Security, and Trust & Safety teams to ensure product compliance with applicable laws.

• Develop and maintain internal legal playbooks, templates, and training materials.

Risk Management & Dispute Readiness

• Apply litigation expertise to evaluate legal exposure and develop proactive risk mitigation strategies across the business.
• Support pre-litigation matters as they arise, including assessing claims, coordinating with outside counsel, and driving toward efficient resolution.
• Manage litigation holds and support discovery processes when needed.
• Monitor the legal and regulatory landscape affecting technology and AI companies and provide timely guidance to stakeholders.

Business and Cross-Functional Support

• Partner with cross-functional teams to develop, apply, and improve both internal and external policies.
• Collaborate with internal business teams, including Finance and Collections, to support a range of business needs and advise on protective measures when necessary. 
• Advise Sales and Go-To-Market teams on compliance and legal considerations to support competitive positioning.

Required Qualifications

• J.D. from an accredited law school and active bar membership in good standing
• 4-7 years of experience, with law firm litigation experience strongly preferred
• Strong litigation foundation, including experience with dispute assessment, outside counsel management, and discovery
• Experience advising on technology or product-related legal matters
• Strong drafting, analytical, and communication skills
• Highly organized with the ability to manage competing priorities in a dynamic environment
• Understanding of AI tools and how to utilize them to expedite and streamline workflows

Preferred Qualifications

• Prior experience with AI, machine learning, or emerging technology legal issues
• Familiarity with data privacy regulations (GDPR, CCPA, etc.)
• In-house experience at a technology company
• Experience with intellectual property, particularly software or AI-related IP
• Comfort with fast-paced, high-growth environments
• Strong business acumen and product intuition

About the Role

We are seeking a talented and motivated Corporate Counsel to join our legal team. This role is ideal for a lawyer with a strong litigation foundation who is ready to transition into a broad-based product counsel role. You will partner closely with our product and technology organizations, applying your litigation background to assess and mitigate risk, while advising on a wide range of matters at the intersection of AI, product development, and business operations.

What You'll Do

Product & AI Counsel

• Serve as counsel for product teams, advising on product development, feature launches, terms of service, and user-facing policies.
• Provide guidance on legal and regulatory matters related to artificial intelligence, including AI governance frameworks, data use, bias, transparency, and applicable regulation (e.g., EU AI Act, emerging U.S. state laws).
• Advise on intellectual property matters related to software, AI-generated content, and product features.
• Identify and proactively address legal risks in product roadmaps and cross-functional initiatives.
• Collaborate with Privacy, Security, and Trust & Safety teams to ensure product compliance with applicable laws.

• Develop and maintain internal legal playbooks, templates, and training materials.

Risk Management & Dispute Readiness

• Apply litigation expertise to evaluate legal exposure and develop proactive risk mitigation strategies across the business.
• Support pre-litigation matters as they arise, including assessing claims, coordinating with outside counsel, and driving toward efficient resolution.
• Manage litigation holds and support discovery processes when needed.
• Monitor the legal and regulatory landscape affecting technology and AI companies and provide timely guidance to stakeholders.

Business and Cross-Functional Support

• Partner with cross-functional teams to develop, apply, and improve both internal and external policies.
• Collaborate with internal business teams, including Finance and Collections, to support a range of business needs and advise on protective measures when necessary. 
• Advise Sales and Go-To-Market teams on compliance and legal considerations to support competitive positioning.

Required Qualifications

• J.D. from an accredited law school and active bar membership in good standing
• 4-7 years of experience, with law firm litigation experience strongly preferred
• Strong litigation foundation, including experience with dispute assessment, outside counsel management, and discovery
• Experience advising on technology or product-related legal matters
• Strong drafting, analytical, and communication skills
• Highly organized with the ability to manage competing priorities in a dynamic environment
• Understanding of AI tools and how to utilize them to expedite and streamline workflows

Preferred Qualifications

• Prior experience with AI, machine learning, or emerging technology legal issues
• Familiarity with data privacy regulations (GDPR, CCPA, etc.)
• In-house experience at a technology company
• Experience with intellectual property, particularly software or AI-related IP
• Comfort with fast-paced, high-growth environments
• Strong business acumen and product intuition

About the Role

We are seeking a talented and motivated Corporate Counsel to join our legal team. This role is ideal for a lawyer with a strong litigation foundation who is ready to transition into a broad-based product counsel role. You will partner closely with our product and technology organizations, applying your litigation background to assess and mitigate risk, while advising on a wide range of matters at the intersection of AI, product development, and business operations.

What You'll Do

Product & AI Counsel

• Serve as counsel for product teams, advising on product development, feature launches, terms of service, and user-facing policies.
• Provide guidance on legal and regulatory matters related to artificial intelligence, including AI governance frameworks, data use, bias, transparency, and applicable regulation (e.g., EU AI Act, emerging U.S. state laws).
• Advise on intellectual property matters related to software, AI-generated content, and product features.
• Identify and proactively address legal risks in product roadmaps and cross-functional initiatives.
• Collaborate with Privacy, Security, and Trust & Safety teams to ensure product compliance with applicable laws.

• Develop and maintain internal legal playbooks, templates, and training materials.

Risk Management & Dispute Readiness

• Apply litigation expertise to evaluate legal exposure and develop proactive risk mitigation strategies across the business.
• Support pre-litigation matters as they arise, including assessing claims, coordinating with outside counsel, and driving toward efficient resolution.
• Manage litigation holds and support discovery processes when needed.
• Monitor the legal and regulatory landscape affecting technology and AI companies and provide timely guidance to stakeholders.

Business and Cross-Functional Support

• Partner with cross-functional teams to develop, apply, and improve both internal and external policies.
• Collaborate with internal business teams, including Finance and Collections, to support a range of business needs and advise on protective measures when necessary. 
• Advise Sales and Go-To-Market teams on compliance and legal considerations to support competitive positioning.

Required Qualifications

• J.D. from an accredited law school and active bar membership in good standing
• 4-7 years of experience, with law firm litigation experience strongly preferred
• Strong litigation foundation, including experience with dispute assessment, outside counsel management, and discovery
• Experience advising on technology or product-related legal matters
• Strong drafting, analytical, and communication skills
• Highly organized with the ability to manage competing priorities in a dynamic environment
• Understanding of AI tools and how to utilize them to expedite and streamline workflows

Preferred Qualifications

• Prior experience with AI, machine learning, or emerging technology legal issues
• Familiarity with data privacy regulations (GDPR, CCPA, etc.)
• In-house experience at a technology company
• Experience with intellectual property, particularly software or AI-related IP
• Comfort with fast-paced, high-growth environments
• Strong business acumen and product intuition

Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently exceed customer expectations. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. 

This is a great opportunity for someone with a passion for customer success, has strong technical skills, and a previous background in email marketing or general strategic marketing solutions. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for our customers using our software.

How You’ll Make a Difference

• Be passionate about your customers’ success and establish yourself as the trusted advisor for ~40 customers
• Develop tailored success plans to drive adoption of the Klaviyo platform and ensure your customers achieve their goals
• Identify and recommend additional Klaviyo products to help increase revenue for your customers 
• Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation.
• Work cross functionally across Onboarding, Customer Growth, and internally facing teams to solve for customer goals and create a great customer experience 
• Work to set priorities and establish a plan for to resolve open issues in a timely manner
• Provide customers with a combination of both strategic guidance and tactical support
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals.
• Contribute feedback to Product on product improvements to enhance customer engagement.
• Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Who You Are

• 2+ years of customer success experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time.
• Experience explaining how to reach key goals using software with end users
• A track record for creative problem solving for customers and end users.
• Experience in marketing or advising customers on marketing strategy.
• Comfortable discussing account renewals, upgrades, and cancellations
• Thrives in a collaborative environment
• Excellent organizational and project management skills.
• Excellent communication skills via phone, video conference and email.
• Curious and eager to learn
• Able to adapt in a quickly changing environment
• Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint
• Track record managing customer relationships through Salesforce or similar CRMs
• Experience using email marketing platforms and E-Commerce platforms a plus
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently exceed customer expectations. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. 

This is a great opportunity for someone with a passion for customer success, has strong technical skills, and a previous background in email marketing or general strategic marketing solutions. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for our customers using our software.

How You’ll Make a Difference

• Be passionate about your customers’ success and establish yourself as the trusted advisor for ~40 customers
• Develop tailored success plans to drive adoption of the Klaviyo platform and ensure your customers achieve their goals
• Identify and recommend additional Klaviyo products to help increase revenue for your customers 
• Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation.
• Work cross functionally across Onboarding, Customer Growth, and internally facing teams to solve for customer goals and create a great customer experience 
• Work to set priorities and establish a plan for to resolve open issues in a timely manner
• Provide customers with a combination of both strategic guidance and tactical support
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals.
• Contribute feedback to Product on product improvements to enhance customer engagement.
• Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Who You Are

• 2+ years of customer success experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time.
• Experience explaining how to reach key goals using software with end users
• A track record for creative problem solving for customers and end users.
• Experience in marketing or advising customers on marketing strategy.
• Comfortable discussing account renewals, upgrades, and cancellations
• Thrives in a collaborative environment
• Excellent organizational and project management skills.
• Excellent communication skills via phone, video conference and email.
• Curious and eager to learn
• Able to adapt in a quickly changing environment
• Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint
• Track record managing customer relationships through Salesforce or similar CRMs
• Experience using email marketing platforms and E-Commerce platforms a plus
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Compliance is critical to Klaviyo’s success. Our mission is to provide a reliable sending platform for customers by serving as an integral part of Klaviyo’s abuse prevention, detection, and response ecosystem. We balance risk mitigation with customer experience through proactive abuse detection and policy adherence with an educational mindset. The Compliance Operations Analyst plays a key role in reducing risk of abuse on the Klaviyo platform while enabling an optimal customer experience.

In this role, you’ll monitor and investigate compliance operations and abuse issues, partner with industry players and vendors, and work cross-functionally with R&D, Deliverability, and Customer teams to improve long-term outcomes across Klaviyo’s sending footprint.

Ideal candidates are deeply curious, data-driven, and excited to contribute to systems that scale. You thrive in ambiguous environments and know how to balance short-term incident response with long-term process improvement.

How You'll Make a Difference:

Monitoring & Incident Response

• Monitor anti-abuse signals, logs, and alerts to identify likely abuse and separate it from normal behavior; recommend mitigations within established guardrails.
• Investigate and address compliance and deliverability-impacting abuse events, engaging and escalating for timely response and mitigation.
• Perform customer-impacting incident triage to determine scope, urgency, and potential impact; document timelines, key facts, and execute assigned tasks with high follow-through.
• Generate and review reporting related to threat alerts and user log behavior (e.g., unwanted mail rate, time to detection, response time).

Systems & Signal Ownership

• Monitor the health of assigned signals (noise levels, failure modes) and raise issues when behavior deviates from expectations.
• Partner with Engineering and Security to test and implement signal tuning; develop in-depth knowledge of Klaviyo’s sending infrastructure and compliance policies.

Process & Operational Improvement

• Follow standard compliance workflows reliably; flag recurring pain points, failure modes, and opportunities for incremental improvement (e.g., playbook updates, dashboard filters, macro refinements).
• Enhance techniques, workflows, and tools to drive compliance team operations and support strategic growth.
• Contribute to cross-functional projects and initiatives, representing the operational voice of compliance in incident response and program design.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Cross-Functional Collaboration & Ecosystem Engagement

• Collaborate with R&D, Deliverability, Security, Customer Success, Support, and Sales; share clear summaries, route work to the right partners, and keep stakeholders informed.
• Coordinate with external vendors (e.g., Sift, aggregators, inbox providers) on day-to-day issues using established channels; document outcomes and surface recurring patterns to senior owners.
• Represent Klaviyo in the anti-abuse community by participating in conferences, forums, and mailing lists (e.g., M3AAWG).
• Stay current on industry trends and emerging threats; bring insights back to influence Klaviyo’s infrastructure strategy.

Knowledge Sharing & Team Contribution

• Write clear case notes, runbook steps, and dashboard annotations; contribute to internal guides and training content.
• Share observations from alerts and incidents with Specialists and peers; participate actively in team reviews and standups.
• Drive knowledge-sharing through documentation, cross-functional training, and thought leadership (e.g., blogs, whitepapers, internal guides).

Who You Are

• Thoughtful communicator—skilled at explaining technical processes clearly in both written and verbal channels, including to non-technical audiences.
• Self-motivated and curious—eager to dive deep into data and infrastructure to understand and solve root causes.
• Calm under pressure—with a track record of navigating fast-paced, ambiguous environments with changing priorities.
• Structured problem-solver—known for technical investigation skills and a logical approach to triage and resolution.
• Process-oriented—constantly thinking about how to improve, automate, or streamline repetitive work.
• Collaborative by nature—thriving on cross-functional partnerships and comfortable engaging directly with customers, internal stakeholders, and technical vendors.
• Growth-oriented—actively seeks feedback, practices new tools and techniques, and applies lessons learned to subsequent work.

Required

• 3+ years in a technical SaaS company, anti-abuse, trust & safety, or compliance operations role—preferably at an ESP or high-volume marketing communications provider.
• Data analysis proficiency—comfortable working with infrastructure-level and behavioral data (e.g., unwanted mail rates, time-to-detection, log behavior); able to pull and review dashboards, spot anomalies, and summarize findings into clear observations and recommendations. SQL or equivalent query experience is strongly preferred.
• AI fluency—understands how AI and automation are used in detection systems and operational workflows; comfortable using approved AI tools (e.g., LLMs, AI-assisted log analysis) to accelerate investigation, summarize incidents, or draft communications, while maintaining human judgment in the loop.
• Anti-abuse and fraud prevention tools—proven experience with platforms such as Sift, Stripe Radar, eHawk, or similar.
• Strong understanding of fraud and abuse landscapes, security protocols, and messaging compliance (email, SMS, privacy standards, and global regulations).
• Monitoring & alerting systems—familiarity with log analysis, signal monitoring, or SIEM-style tools (e.g., Splunk, Datadog, or equivalent); able to read and interpret system logs and alert outputs.
• Familiarity with APIs, email and text message marketing platforms, and e-commerce ecosystems.
• Proficiency with Google Workspace, Zendesk (or equivalent case management), Salesforce, and ticketing systems.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Bonus

• Presence or active participation in anti-abuse industry groups (M3AAWG, etc.).
• Experience with SMS/MMS technologies, technical writing, training, or web development.
• Python, pandas, or BI tool experience (e.g., Looker, Tableau) for deeper data analysis.
• Familiarity with workflow automation tools (e.g., Zapier, internal scripting) for building repeatable, scalable processes.

Compliance is critical to Klaviyo’s success. Our mission is to provide a reliable sending platform for customers by serving as an integral part of Klaviyo’s abuse prevention, detection, and response ecosystem. We balance risk mitigation with customer experience through proactive abuse detection and policy adherence with an educational mindset. The Compliance Operations Analyst plays a key role in reducing risk of abuse on the Klaviyo platform while enabling an optimal customer experience.

In this role, you’ll monitor and investigate compliance operations and abuse issues, partner with industry players and vendors, and work cross-functionally with R&D, Deliverability, and Customer teams to improve long-term outcomes across Klaviyo’s sending footprint.

Ideal candidates are deeply curious, data-driven, and excited to contribute to systems that scale. You thrive in ambiguous environments and know how to balance short-term incident response with long-term process improvement.

How You'll Make a Difference:

Monitoring & Incident Response

• Monitor anti-abuse signals, logs, and alerts to identify likely abuse and separate it from normal behavior; recommend mitigations within established guardrails.
• Investigate and address compliance and deliverability-impacting abuse events, engaging and escalating for timely response and mitigation.
• Perform customer-impacting incident triage to determine scope, urgency, and potential impact; document timelines, key facts, and execute assigned tasks with high follow-through.
• Generate and review reporting related to threat alerts and user log behavior (e.g., unwanted mail rate, time to detection, response time).

Systems & Signal Ownership

• Monitor the health of assigned signals (noise levels, failure modes) and raise issues when behavior deviates from expectations.
• Partner with Engineering and Security to test and implement signal tuning; develop in-depth knowledge of Klaviyo’s sending infrastructure and compliance policies.

Process & Operational Improvement

• Follow standard compliance workflows reliably; flag recurring pain points, failure modes, and opportunities for incremental improvement (e.g., playbook updates, dashboard filters, macro refinements).
• Enhance techniques, workflows, and tools to drive compliance team operations and support strategic growth.
• Contribute to cross-functional projects and initiatives, representing the operational voice of compliance in incident response and program design.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Cross-Functional Collaboration & Ecosystem Engagement

• Collaborate with R&D, Deliverability, Security, Customer Success, Support, and Sales; share clear summaries, route work to the right partners, and keep stakeholders informed.
• Coordinate with external vendors (e.g., Sift, aggregators, inbox providers) on day-to-day issues using established channels; document outcomes and surface recurring patterns to senior owners.
• Represent Klaviyo in the anti-abuse community by participating in conferences, forums, and mailing lists (e.g., M3AAWG).
• Stay current on industry trends and emerging threats; bring insights back to influence Klaviyo’s infrastructure strategy.

Knowledge Sharing & Team Contribution

• Write clear case notes, runbook steps, and dashboard annotations; contribute to internal guides and training content.
• Share observations from alerts and incidents with Specialists and peers; participate actively in team reviews and standups.
• Drive knowledge-sharing through documentation, cross-functional training, and thought leadership (e.g., blogs, whitepapers, internal guides).

Who You Are

• Thoughtful communicator—skilled at explaining technical processes clearly in both written and verbal channels, including to non-technical audiences.
• Self-motivated and curious—eager to dive deep into data and infrastructure to understand and solve root causes.
• Calm under pressure—with a track record of navigating fast-paced, ambiguous environments with changing priorities.
• Structured problem-solver—known for technical investigation skills and a logical approach to triage and resolution.
• Process-oriented—constantly thinking about how to improve, automate, or streamline repetitive work.
• Collaborative by nature—thriving on cross-functional partnerships and comfortable engaging directly with customers, internal stakeholders, and technical vendors.
• Growth-oriented—actively seeks feedback, practices new tools and techniques, and applies lessons learned to subsequent work.

Required

• 3+ years in a technical SaaS company, anti-abuse, trust & safety, or compliance operations role—preferably at an ESP or high-volume marketing communications provider.
• Data analysis proficiency—comfortable working with infrastructure-level and behavioral data (e.g., unwanted mail rates, time-to-detection, log behavior); able to pull and review dashboards, spot anomalies, and summarize findings into clear observations and recommendations. SQL or equivalent query experience is strongly preferred.
• AI fluency—understands how AI and automation are used in detection systems and operational workflows; comfortable using approved AI tools (e.g., LLMs, AI-assisted log analysis) to accelerate investigation, summarize incidents, or draft communications, while maintaining human judgment in the loop.
• Anti-abuse and fraud prevention tools—proven experience with platforms such as Sift, Stripe Radar, eHawk, or similar.
• Strong understanding of fraud and abuse landscapes, security protocols, and messaging compliance (email, SMS, privacy standards, and global regulations).
• Monitoring & alerting systems—familiarity with log analysis, signal monitoring, or SIEM-style tools (e.g., Splunk, Datadog, or equivalent); able to read and interpret system logs and alert outputs.
• Familiarity with APIs, email and text message marketing platforms, and e-commerce ecosystems.
• Proficiency with Google Workspace, Zendesk (or equivalent case management), Salesforce, and ticketing systems.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Bonus

• Presence or active participation in anti-abuse industry groups (M3AAWG, etc.).
• Experience with SMS/MMS technologies, technical writing, training, or web development.
• Python, pandas, or BI tool experience (e.g., Looker, Tableau) for deeper data analysis.
• Familiarity with workflow automation tools (e.g., Zapier, internal scripting) for building repeatable, scalable processes.

Compliance is critical to Klaviyo’s success. Our mission is to provide a reliable sending platform for customers by serving as an integral part of Klaviyo’s abuse prevention, detection, and response ecosystem. We balance risk mitigation with customer experience through proactive abuse detection and policy adherence with an educational mindset. The Compliance Operations Analyst plays a key role in reducing risk of abuse on the Klaviyo platform while enabling an optimal customer experience.

In this role, you’ll monitor and investigate compliance operations and abuse issues, partner with industry players and vendors, and work cross-functionally with R&D, Deliverability, and Customer teams to improve long-term outcomes across Klaviyo’s sending footprint.

Ideal candidates are deeply curious, data-driven, and excited to contribute to systems that scale. You thrive in ambiguous environments and know how to balance short-term incident response with long-term process improvement.

How You'll Make a Difference:

Monitoring & Incident Response

• Monitor anti-abuse signals, logs, and alerts to identify likely abuse and separate it from normal behavior; recommend mitigations within established guardrails.
• Investigate and address compliance and deliverability-impacting abuse events, engaging and escalating for timely response and mitigation.
• Perform customer-impacting incident triage to determine scope, urgency, and potential impact; document timelines, key facts, and execute assigned tasks with high follow-through.
• Generate and review reporting related to threat alerts and user log behavior (e.g., unwanted mail rate, time to detection, response time).

Systems & Signal Ownership

• Monitor the health of assigned signals (noise levels, failure modes) and raise issues when behavior deviates from expectations.
• Partner with Engineering and Security to test and implement signal tuning; develop in-depth knowledge of Klaviyo’s sending infrastructure and compliance policies.

Process & Operational Improvement

• Follow standard compliance workflows reliably; flag recurring pain points, failure modes, and opportunities for incremental improvement (e.g., playbook updates, dashboard filters, macro refinements).
• Enhance techniques, workflows, and tools to drive compliance team operations and support strategic growth.
• Contribute to cross-functional projects and initiatives, representing the operational voice of compliance in incident response and program design.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Cross-Functional Collaboration & Ecosystem Engagement

• Collaborate with R&D, Deliverability, Security, Customer Success, Support, and Sales; share clear summaries, route work to the right partners, and keep stakeholders informed.
• Coordinate with external vendors (e.g., Sift, aggregators, inbox providers) on day-to-day issues using established channels; document outcomes and surface recurring patterns to senior owners.
• Represent Klaviyo in the anti-abuse community by participating in conferences, forums, and mailing lists (e.g., M3AAWG).
• Stay current on industry trends and emerging threats; bring insights back to influence Klaviyo’s infrastructure strategy.

Knowledge Sharing & Team Contribution

• Write clear case notes, runbook steps, and dashboard annotations; contribute to internal guides and training content.
• Share observations from alerts and incidents with Specialists and peers; participate actively in team reviews and standups.
• Drive knowledge-sharing through documentation, cross-functional training, and thought leadership (e.g., blogs, whitepapers, internal guides).

Who You Are

• Thoughtful communicator—skilled at explaining technical processes clearly in both written and verbal channels, including to non-technical audiences.
• Self-motivated and curious—eager to dive deep into data and infrastructure to understand and solve root causes.
• Calm under pressure—with a track record of navigating fast-paced, ambiguous environments with changing priorities.
• Structured problem-solver—known for technical investigation skills and a logical approach to triage and resolution.
• Process-oriented—constantly thinking about how to improve, automate, or streamline repetitive work.
• Collaborative by nature—thriving on cross-functional partnerships and comfortable engaging directly with customers, internal stakeholders, and technical vendors.
• Growth-oriented—actively seeks feedback, practices new tools and techniques, and applies lessons learned to subsequent work.

Required

• 3+ years in a technical SaaS company, anti-abuse, trust & safety, or compliance operations role—preferably at an ESP or high-volume marketing communications provider.
• Data analysis proficiency—comfortable working with infrastructure-level and behavioral data (e.g., unwanted mail rates, time-to-detection, log behavior); able to pull and review dashboards, spot anomalies, and summarize findings into clear observations and recommendations. SQL or equivalent query experience is strongly preferred.
• AI fluency—understands how AI and automation are used in detection systems and operational workflows; comfortable using approved AI tools (e.g., LLMs, AI-assisted log analysis) to accelerate investigation, summarize incidents, or draft communications, while maintaining human judgment in the loop.
• Anti-abuse and fraud prevention tools—proven experience with platforms such as Sift, Stripe Radar, eHawk, or similar.
• Strong understanding of fraud and abuse landscapes, security protocols, and messaging compliance (email, SMS, privacy standards, and global regulations).
• Monitoring & alerting systems—familiarity with log analysis, signal monitoring, or SIEM-style tools (e.g., Splunk, Datadog, or equivalent); able to read and interpret system logs and alert outputs.
• Familiarity with APIs, email and text message marketing platforms, and e-commerce ecosystems.
• Proficiency with Google Workspace, Zendesk (or equivalent case management), Salesforce, and ticketing systems.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Bonus

• Presence or active participation in anti-abuse industry groups (M3AAWG, etc.).
• Experience with SMS/MMS technologies, technical writing, training, or web development.
• Python, pandas, or BI tool experience (e.g., Looker, Tableau) for deeper data analysis.
• Familiarity with workflow automation tools (e.g., Zapier, internal scripting) for building repeatable, scalable processes.

Klaviyo’s growth engine is working — and we’re looking for the person who makes it unstoppable.

The Senior Director, Growth Marketing is a rare seat — one where you have the scope to shape how a category-defining company acquires customers at scale, the resources to act on your convictions, and the cross-functional relationships to move fast. You’ll work in close partnership with product, campaigns, and digital to turn Klaviyo’s momentum into compounding growth.

This isn’t a channel management role. It’s a growth leadership role — for someone who sees the whole board, builds the plan, and drives the experiments that change the trajectory. If you’re energized by owning a number, building a team, and leaving your mark on how a great product grows, this is the job.

How you’ll make a difference:

• Own sign-up volume, new logo acquisition, and Growth ARR — and build the strategy, team, and operating rhythm to hit them consistently.
• Build an experimentation engine — a continuous test-and-learn cadence that turns Klaviyo’s scale into a structural advantage.
• Identify and build new sources of demand — partnerships, integrations, emerging platforms, and distribution channels that meet buyers where they already are and expand Klaviyo’s reach beyond owned channels.
• Lead Klaviyo’s growth team as an AI-first organization — actively building AI-powered workflows, running experiments with emerging tools, and raising the bar for what’s possible in how we acquire, convert, and expand customers. This isn’t about staying current; it’s about leading from the front.
• Shape the integrated growth plan — synthesizing what’s working across campaigns, paid media, digital, and product into a coherent, high-conviction strategy.
• Partner deeply with the Director of Growth in R&D to connect marketing motion with product-led acquisition — so the handoff from sign-up to activated customer is as tight as possible.
• Translate growth performance into clear, confident narratives for senior leadership — connecting sign-ups, ARR, and investment in a way that accelerates decision-making.
• Spot what’s next before it shows up in the numbers — surfacing risks, emerging opportunities, and the bets worth making before the window closes.
• Build and develop a team of growth experts who are sharp, fast, and genuinely motivated by the mission.

Who you are: 

• 15+ years in growth, demand generation, or performance marketing, with at least 5 years leading senior, cross-functional teams.
• You’ve owned a growth number — not just contributed to one. You’ve had the target, felt the weight of it, and built the team and plan to hit it.
• Deep SaaS background, ideally in a PLG or hybrid environment — you understand how self-serve acquisition works and how marketing connects to ARR, not just pipeline.
• Fluent across the channel mix — paid media, SEO/AEO, lifecycle, web — without needing to run any of them. You know enough to push, enough to challenge, and enough to know when something’s off.
• Naturally collaborative and skilled at leading through influence — you thrive in matrixed environments where earning trust is how you get things done.
• Strong command of funnel analytics, attribution, and growth modeling — you run toward the data, not away from it.
• Already experimenting with AI in your work and excited about what’s coming — not waiting to be told it’s important.
• Exceptional at building operating rhythm — the cadences, reviews, and feedback loops that keep a growth team moving with speed and coherence.
• Someone who builds teams people want to be on.

Klaviyo’s growth engine is working — and we’re looking for the person who makes it unstoppable.

The Senior Director, Growth Marketing is a rare seat — one where you have the scope to shape how a category-defining company acquires customers at scale, the resources to act on your convictions, and the cross-functional relationships to move fast. You’ll work in close partnership with product, campaigns, and digital to turn Klaviyo’s momentum into compounding growth.

This isn’t a channel management role. It’s a growth leadership role — for someone who sees the whole board, builds the plan, and drives the experiments that change the trajectory. If you’re energized by owning a number, building a team, and leaving your mark on how a great product grows, this is the job.

How you’ll make a difference:

• Own sign-up volume, new logo acquisition, and Growth ARR — and build the strategy, team, and operating rhythm to hit them consistently.
• Build an experimentation engine — a continuous test-and-learn cadence that turns Klaviyo’s scale into a structural advantage.
• Identify and build new sources of demand — partnerships, integrations, emerging platforms, and distribution channels that meet buyers where they already are and expand Klaviyo’s reach beyond owned channels.
• Lead Klaviyo’s growth team as an AI-first organization — actively building AI-powered workflows, running experiments with emerging tools, and raising the bar for what’s possible in how we acquire, convert, and expand customers. This isn’t about staying current; it’s about leading from the front.
• Shape the integrated growth plan — synthesizing what’s working across campaigns, paid media, digital, and product into a coherent, high-conviction strategy.
• Partner deeply with the Director of Growth in R&D to connect marketing motion with product-led acquisition — so the handoff from sign-up to activated customer is as tight as possible.
• Translate growth performance into clear, confident narratives for senior leadership — connecting sign-ups, ARR, and investment in a way that accelerates decision-making.
• Spot what’s next before it shows up in the numbers — surfacing risks, emerging opportunities, and the bets worth making before the window closes.
• Build and develop a team of growth experts who are sharp, fast, and genuinely motivated by the mission.

Who you are: 

• 15+ years in growth, demand generation, or performance marketing, with at least 5 years leading senior, cross-functional teams.
• You’ve owned a growth number — not just contributed to one. You’ve had the target, felt the weight of it, and built the team and plan to hit it.
• Deep SaaS background, ideally in a PLG or hybrid environment — you understand how self-serve acquisition works and how marketing connects to ARR, not just pipeline.
• Fluent across the channel mix — paid media, SEO/AEO, lifecycle, web — without needing to run any of them. You know enough to push, enough to challenge, and enough to know when something’s off.
• Naturally collaborative and skilled at leading through influence — you thrive in matrixed environments where earning trust is how you get things done.
• Strong command of funnel analytics, attribution, and growth modeling — you run toward the data, not away from it.
• Already experimenting with AI in your work and excited about what’s coming — not waiting to be told it’s important.
• Exceptional at building operating rhythm — the cadences, reviews, and feedback loops that keep a growth team moving with speed and coherence.
• Someone who builds teams people want to be on.

About the Team

This is a newly formed team responsible for data ingestion into Klaviyo’s core data objects. The team sits at a critical junction between our various integration teams and the core data platform, acting as the interface that ensures data flows cleanly, reliably, and at scale into foundational systems.

As Klaviyo continues to scale, the quality, reliability, and architecture of our ingestion systems are increasingly critical to product performance and customer trust. This team will define the next generation of how data enters and powers our platform.

About the Role

We are seeking a highly technical Senior Product Manager to lead the strategy and execution for our Data Ingestion Platform. This is a traditional platform PM role, ideal for someone comfortable operating in deep architectural discussions and experienced with large-scale data movement and distributed systems.

You will define the vision and roadmap for how large volumes of data from diverse sources are ingested, transformed, and made reliable within Klaviyo’s core systems. You’ll work closely with engineering, integration teams, and downstream stakeholders to modernize legacy pipelines and build a scalable, unified ingestion framework. This role requires strong product leadership, comfort with ambiguity, and the ability to operate at both strategic and highly technical levels. This is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time. 

Why This Role Matters

Data is foundational to everything Klaviyo delivers. This role sits at the heart of how that data enters and powers the platform. You’ll shape the architecture that enables reliable, scalable data ingestion for years to come, driving platform health, reducing complexity, and unlocking innovation across the company.

If you’re energized by building structure where it doesn’t yet exist, modernizing complex systems, and operating at the intersection of data architecture and product strategy, this is a high-impact opportunity to define a critical platform capability at scale.

What You’ll Do:

• Define the long-term mission, charter, and ownership boundaries for a newly formed team.
• Develop and maintain a coherent, high-impact roadmap that balances foundational investments with active initiatives.
• Refine prioritization and sequencing across multiple concurrent projects to ensure focus on the highest-value work.
• Own the strategy and roadmap for ingesting large volumes of data from numerous sources.
• Think holistically about data movement, transformation, and reliability at scale.
• Partner with engineering to design ingestion systems that are scalable, resilient, and maintainable.
• Navigate tradeoffs across performance, latency, cost, and reliability.
• Drive improvements in observability, monitoring, and operational excellence for ingestion systems.
• Identify and drive architectural simplifications that improve platform health over time.

What You Bring:

• Strong experience as a Platform Product Manager, ideally in data infrastructure or distributed systems environments.
• Deep understanding of data architecture and large-scale systems.
• Experience working with event-driven systems, high-volume ingestion pipelines, or complex data movement patterns.
• Comfortable engaging in highly technical discussions around pipelines, infrastructure, and system evolution.
• Proven ability to define structure and clarity in ambiguous, newly forming teams.
• Skilled at stakeholder management across multiple technical organizations.
• Able to think strategically while managing highly technical execution details.
  
  

Professional Services team members are critical to our customers’ success. They combine enterprise-grade project ownership, deep Klaviyo and martech expertise, and consultative engagement skills to deliver high-impact implementations and strategic technical solutions for complex customers. They lead scoped, post-sales engagements, shaping how work is delivered and scaled.

In this role, you will:

• Own strategic customer engagements end-to-end, from shaping delivery in partnership with Sales to driving successful implementation and long-term adoption alongside Customer Success and Partner teams.
• Operate as a senior individual contributor who is trusted by customers and internal stakeholders to lead through complexity, influence at the executive level, and consistently deliver measurable outcomes for enterprise accounts.
• Combine strong delivery/project leadership with technical depth and solution design.

How You’ll Make a Difference

Core Responsibilities

Shape and scope strategic engagements

• Assist in defining Statements of Work (SOWs) that clearly articulate scope, deliverables, timelines, dependencies, and success metrics for complex technical engagements, ensuring alignment between customer goals and Klaviyo delivery capabilities.
• Lead consultative conversations with customers to clarify business objectives, identify risks, and translate desired outcomes into actionable technical implementation plans.

Lead strategic technical engagements

• Serve as the owner for key technical phases of the customer journey, ensuring projects are delivered on time, on budget, and in line with agreed outcomes.
• Build strong stakeholder relationships and communicate effectively with internal and external stakeholders to maintain visibility, accountability, and momentum toward customer goals.
• Anticipate risks, build mitigation strategies, and adjust plans to keep enterprise projects on track.

Act as a strategic advisor and subject-matter expert

• Become a deep expert in the Klaviyo platform and surrounding martech ecosystem, from data models and integrations to messaging channels (Email, SMS) and CDP use cases.
• Translate customer business goals into technical and operational solutions that leverage platform capabilities and best practices.
• Educate and enable internal teams and customer stakeholders, becoming the go-to resource for complex questions, best practices, and solution tradeoffs.

Drive repeatable, scalable solutions and continuous improvement

• Approach engagements with a highly analytical mindset - solving for the specific customer first, then identifying patterns and codifying repeatable solutions or feeding insights to internal product and engineering teams.
• Contribute to internal initiatives and process improvements that elevate overall Professional Services delivery quality and consistency.
• Maintain excellent operational hygiene by regularly updating tools and systems (e.g., project status, risks, timesheets) without management reminders.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Lead through influence and mentorship

• Demonstrate executive presence and the ability to articulate solution tradeoffs, securing buy-in from technical and non-technical stakeholders across all organizational levels.
• Provide informal coaching and mentorship to peers, sharing best practices and supporting skill development across the team.

Technical Solution Leadership

• Serve as an ongoing technical advisor for enterprise customers, translating business goals into robust technical designs that align with objectives and industry best practices.

• Take full ownership of technical deliverables and their project milestones, collaborating with customer teams and internal teams to ensure high-quality outcomes.
• Use your technical expertise to design and prototype tailored and scalable solutions for internal and external projects.
• Quantify and communicate business cases for product enhancements, using evidence from customer usage to inform roadmap discussions for enterprise needs.
• Act with urgency and precision to troubleshoot complex technical issues, ensuring customers receive best-in-class support during critical moments.

Who You Are

Experience

• 4+ years in SaaS Professional Services, implementation, solution consulting, or similar customer-facing technical roles, with a track record of leading enterprise-level projects or solutioning.
• Proven success working with multiple stakeholders across diverse teams and departments in complex, often global, environments.

Consultative & Commercial Acumen

• Comfortable articulating how Professional Services accelerate time to value and business impact.
• Adept at balancing technical depth with commercial clarity, ensuring proposed engagements are both feasible to deliver and impactful for customers.

Domain & Technical Skills

• Hands-on experience with modern web development languages/frameworks (eg. HTML, CSS, JavaScript) and general-purpose programming languages (eg. Node, Python), and a proven ability to learn new languages and technical concepts with minimal guidance.
• Strong understanding of the martech landscape and surrounding technologies, including Email, SMS/Mobile, and how to leverage a CDP for advanced use cases.
• Demonstrated familiarity with APIs, webhooks, and integrating SaaS platforms into complex enterprise tech stacks; able to guide customers toward best-practice architectures.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Leadership & Collaboration

• Demonstrated executive presence and ability to engage, influence, and align C-level and senior stakeholders.
• Excellent communicator across written, verbal, and virtual channels, able to convey and translate technical and marketing concepts to a range of audiences (project managers, marketers, developers, executives).
• A strong collaborator with a positive attitude, curiosity, and eagerness to learn, who thrives in a rapidly changing environment.
• Experience acting as a technical advisor or architect for complex implementations, especially in martech, CDP, or B2C CRM contexts.

Working Style

• Proactive, resourceful problem-solver who takes ownership and drives solutions forward autonomously.
• Consistently maintains operational rigor (status updates, risks, time tracking) without management reminders.
• Interested in mentoring others and contributing to team-level execution and enablement beyond individual delivery.

Professional Services team members are critical to our customers’ success. They combine enterprise-grade project ownership, deep Klaviyo and martech expertise, and consultative engagement skills to deliver high-impact implementations and strategic technical solutions for complex customers. They lead scoped, post-sales engagements, shaping how work is delivered and scaled.

In this role, you will:

• Own strategic customer engagements end-to-end, from shaping delivery in partnership with Sales to driving successful implementation and long-term adoption alongside Customer Success and Partner teams.
• Operate as a senior individual contributor who is trusted by customers and internal stakeholders to lead through complexity, influence at the executive level, and consistently deliver measurable outcomes for enterprise accounts.
• Combine strong delivery/project leadership with technical depth and solution design.

How You’ll Make a Difference

Core Responsibilities

Shape and scope strategic engagements

• Assist in defining Statements of Work (SOWs) that clearly articulate scope, deliverables, timelines, dependencies, and success metrics for complex technical engagements, ensuring alignment between customer goals and Klaviyo delivery capabilities.
• Lead consultative conversations with customers to clarify business objectives, identify risks, and translate desired outcomes into actionable technical implementation plans.

Lead strategic technical engagements

• Serve as the owner for key technical phases of the customer journey, ensuring projects are delivered on time, on budget, and in line with agreed outcomes.
• Build strong stakeholder relationships and communicate effectively with internal and external stakeholders to maintain visibility, accountability, and momentum toward customer goals.
• Anticipate risks, build mitigation strategies, and adjust plans to keep enterprise projects on track.

Act as a strategic advisor and subject-matter expert

• Become a deep expert in the Klaviyo platform and surrounding martech ecosystem, from data models and integrations to messaging channels (Email, SMS) and CDP use cases.
• Translate customer business goals into technical and operational solutions that leverage platform capabilities and best practices.
• Educate and enable internal teams and customer stakeholders, becoming the go-to resource for complex questions, best practices, and solution tradeoffs.

Drive repeatable, scalable solutions and continuous improvement

• Approach engagements with a highly analytical mindset - solving for the specific customer first, then identifying patterns and codifying repeatable solutions or feeding insights to internal product and engineering teams.
• Contribute to internal initiatives and process improvements that elevate overall Professional Services delivery quality and consistency.
• Maintain excellent operational hygiene by regularly updating tools and systems (e.g., project status, risks, timesheets) without management reminders.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Lead through influence and mentorship

• Demonstrate executive presence and the ability to articulate solution tradeoffs, securing buy-in from technical and non-technical stakeholders across all organizational levels.
• Provide informal coaching and mentorship to peers, sharing best practices and supporting skill development across the team.

Technical Solution Leadership

• Serve as an ongoing technical advisor for enterprise customers, translating business goals into robust technical designs that align with objectives and industry best practices.

• Take full ownership of technical deliverables and their project milestones, collaborating with customer teams and internal teams to ensure high-quality outcomes.
• Use your technical expertise to design and prototype tailored and scalable solutions for internal and external projects.
• Quantify and communicate business cases for product enhancements, using evidence from customer usage to inform roadmap discussions for enterprise needs.
• Act with urgency and precision to troubleshoot complex technical issues, ensuring customers receive best-in-class support during critical moments.

Who You Are

Experience

• 4+ years in SaaS Professional Services, implementation, solution consulting, or similar customer-facing technical roles, with a track record of leading enterprise-level projects or solutioning.
• Proven success working with multiple stakeholders across diverse teams and departments in complex, often global, environments.

Consultative & Commercial Acumen

• Comfortable articulating how Professional Services accelerate time to value and business impact.
• Adept at balancing technical depth with commercial clarity, ensuring proposed engagements are both feasible to deliver and impactful for customers.

Domain & Technical Skills

• Hands-on experience with modern web development languages/frameworks (eg. HTML, CSS, JavaScript) and general-purpose programming languages (eg. Node, Python), and a proven ability to learn new languages and technical concepts with minimal guidance.
• Strong understanding of the martech landscape and surrounding technologies, including Email, SMS/Mobile, and how to leverage a CDP for advanced use cases.
• Demonstrated familiarity with APIs, webhooks, and integrating SaaS platforms into complex enterprise tech stacks; able to guide customers toward best-practice architectures.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Leadership & Collaboration

• Demonstrated executive presence and ability to engage, influence, and align C-level and senior stakeholders.
• Excellent communicator across written, verbal, and virtual channels, able to convey and translate technical and marketing concepts to a range of audiences (project managers, marketers, developers, executives).
• A strong collaborator with a positive attitude, curiosity, and eagerness to learn, who thrives in a rapidly changing environment.
• Experience acting as a technical advisor or architect for complex implementations, especially in martech, CDP, or B2C CRM contexts.

Working Style

• Proactive, resourceful problem-solver who takes ownership and drives solutions forward autonomously.
• Consistently maintains operational rigor (status updates, risks, time tracking) without management reminders.
• Interested in mentoring others and contributing to team-level execution and enablement beyond individual delivery.

About the Team

The Profiles Platform team owns Klaviyo’s core customer data system, the foundation that powers every product experience across the platform. This team is responsible for storing, managing, and serving customer profile data as the source of truth for downstream products like segmentation, flows, reporting, and analytics. Their work ensures that profile data is accurate, scalable, and usable across the entire product ecosystem. From improving data modeling and computed properties to enabling enterprise-scale ingestion and supporting global compliance needs, this team plays a critical role in making Klaviyo’s platform intelligent and reliable at scale.

About the Role

We’re looking for a Senior Product Manager to own the strategy and roadmap for Klaviyo’s Profiles Platform. In this role, you will define how customer profile data is structured, processed, and served across the platform. You’ll work at the intersection of data infrastructure, computed data, and scalability, ensuring that profile data remains trustworthy and performant as Klaviyo grows into more complex enterprise and global use cases. This is a high-impact platform role where your work will directly influence nearly every product team and customer experience. Please note that this is a hybrid role that requires 3 days/week in our SF office. Fully remote candidates will not be considered at this time. 

How You’ll Make a Difference

• Own the strategy and roadmap for Klaviyo’s core profile data system, including profile traits, transformations, and storage layers
• Serve as the product owner for the source of truth for customer data across the platform
• Partner closely with engineering to evolve profile data architecture and services at massive scale
• Collaborate with the Identity, Data, and Consent teams to ensure accurate and unified customer records
• Drive improvements in profile data quality, usability, and modeling for downstream consumers (segmentation, flows, analytics, AI)
• Enable enterprise and global expansion by supporting data residency, compliance, and regional infrastructure requirements
• Define and track key metrics around data quality, performance, and system efficiency

What You’ll Work On

• Building a computed properties platform to support derived traits (e.g., LTV, recency/frequency, propensity scoring)
• Improving profile data modeling and transformations to make data more usable across the platform
• Scaling ingestion systems to support billions of profiles and high-throughput workloads
• Reducing cost and improving performance through sharding, traffic smoothing, and optimized write patterns
• Supporting identity quality initiatives (e.g., deduplication, multi-email profiles, probabilistic matching)
• Enabling regulated and global use cases, including data residency (e.g., EU, Japan) and compliance requirements

Who You Are

• You have 6+ years of product management experience, ideally in platform, data infrastructure, or backend systems
• You have experience working on data models, pipelines, or large-scale distributed systems
• You are comfortable operating in highly technical environments and partnering closely with engineering
• You have experience driving cross-team alignment across multiple stakeholders
• You think in terms of systems and tradeoffs (scale, cost, performance, usability)
• You can balance long-term platform investments with short-term product needs
• You communicate clearly and can translate complex technical concepts into business impact

Nice to Have

• Experience with customer data platforms (CDPs) or identity systems
• Familiarity with data modeling, event pipelines, or storage systems (e.g., KVS, streaming ingestion)
• Experience supporting enterprise-scale or high-volume systems
• Exposure to AI/analytics platforms that depend on structured customer data
• Experience with data residency, privacy, or compliance (e.g., GDPR, HIPAA)

About the Team

The Profiles Platform team owns Klaviyo’s core customer data system, the foundation that powers every product experience across the platform. This team is responsible for storing, managing, and serving customer profile data as the source of truth for downstream products like segmentation, flows, reporting, and analytics. Their work ensures that profile data is accurate, scalable, and usable across the entire product ecosystem. From improving data modeling and computed properties to enabling enterprise-scale ingestion and supporting global compliance needs, this team plays a critical role in making Klaviyo’s platform intelligent and reliable at scale.

About the Role

We’re looking for a Senior Product Manager to own the strategy and roadmap for Klaviyo’s Profiles Platform. In this role, you will define how customer profile data is structured, processed, and served across the platform. You’ll work at the intersection of data infrastructure, computed data, and scalability, ensuring that profile data remains trustworthy and performant as Klaviyo grows into more complex enterprise and global use cases. This is a high-impact platform role where your work will directly influence nearly every product team and customer experience. Please note that this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time. 

How You’ll Make a Difference

• Own the strategy and roadmap for Klaviyo’s core profile data system, including profile traits, transformations, and storage layers
• Serve as the product owner for the source of truth for customer data across the platform
• Partner closely with engineering to evolve profile data architecture and services at massive scale
• Collaborate with the Identity, Data, and Consent teams to ensure accurate and unified customer records
• Drive improvements in profile data quality, usability, and modeling for downstream consumers (segmentation, flows, analytics, AI)
• Enable enterprise and global expansion by supporting data residency, compliance, and regional infrastructure requirements
• Define and track key metrics around data quality, performance, and system efficiency

What You’ll Work On

• Building a computed properties platform to support derived traits (e.g., LTV, recency/frequency, propensity scoring)
• Improving profile data modeling and transformations to make data more usable across the platform
• Scaling ingestion systems to support billions of profiles and high-throughput workloads
• Reducing cost and improving performance through sharding, traffic smoothing, and optimized write patterns
• Supporting identity quality initiatives (e.g., deduplication, multi-email profiles, probabilistic matching)
• Enabling regulated and global use cases, including data residency (e.g., EU, Japan) and compliance requirements

Who You Are

• You have 6+ years of product management experience, ideally in platform, data infrastructure, or backend systems
• You have experience working on data models, pipelines, or large-scale distributed systems
• You are comfortable operating in highly technical environments and partnering closely with engineering
• You have experience driving cross-team alignment across multiple stakeholders
• You think in terms of systems and tradeoffs (scale, cost, performance, usability)
• You can balance long-term platform investments with short-term product needs
• You communicate clearly and can translate complex technical concepts into business impact

Nice to Have

• Experience with customer data platforms (CDPs) or identity systems
• Familiarity with data modeling, event pipelines, or storage systems (e.g., KVS, streaming ingestion)
• Experience supporting enterprise-scale or high-volume systems
• Exposure to AI/analytics platforms that depend on structured customer data
• Experience with data residency, privacy, or compliance (e.g., GDPR, HIPAA)

Klaviyo’s platform is built on a foundation of secure, scalable account and identity systems that power every customer interaction. As we continue to grow into more complex enterprise use cases and regulated environments, the importance of account integrity, abuse prevention, and flexible organization modeling is critical.

This role sits at the intersection of Platform Integrity & Protection area (PAA) and the Accounts teams, partnering closely with Identity & Access Management (IAM), Security, Compliance, and Core Platform teams. Together, these teams define how accounts are created, structured, secured, and governed across Klaviyo. Please note that this is a hybrid role that requires 3 days/week in our SF office. Fully remote candidates will not be considered at this time. 

About the Role

We’re hiring a Senior Product Manager to own the end-to-end strategy across Platform Integrity & Protection (PAA) and Accounts.

This is a high-impact, cross-functional role responsible for shaping how Klaviyo:

• Protects customer accounts and prevents abuse
• Models accounts and organizations at scale
• Supports enterprise, compliance, and multi-entity use cases
• Builds platform tools that unlock self-serve capabilities and scalable workflows for stakeholders across the entire business

You will serve as the single-threaded product owner across these domains, ensuring that decisions around security, identity, and account structure are made cohesively, not in silos.

How You’ll Make a Difference

• Own and drive product strategy and roadmap across Platform Integrity & Protection and Accounts
• Define and evolve Klaviyo’s account and organization model to support enterprise scale and complexity
• Lead initiatives focused on account security, authentication abuse prevention, and risk mitigation
• Partner deeply with IAM to align authentication, authorization, and identity systems with account modeling
• Collaborate with Security, Compliance, Legal, and GTM teams to meet regulatory and enterprise requirements
• Align multiple engineering teams around shared data models, platform capabilities, and security posture
• Define and track metrics for account security, abuse prevention, and platform health
• Enable other product teams by building shared frameworks (e.g., permissions, lifecycle hooks, settings systems)
• Drive clarity and alignment across stakeholders on tradeoffs between security, usability, and scalability

What You’ll Work On

• Building a unified account model that supports multi-brand, multi-entity customers
• Developing a scalable anti-abuse platform with consistent enforcement across channels
• Improving account lifecycle management, from creation through closure
• Strengthening platform security and risk detection capabilities
• Reducing friction for customers and internal teams through clearer account and org experiences

Who You Are

• You have 5+ years of product management experience, ideally in platform, infrastructure, or security domains
• You have experience working on account systems, identity, permissions, or data models in B2B SaaS
• You are comfortable operating in technical problem spaces and partnering closely with engineering
• You have experience driving cross-team alignment and influencing without direct authority
• You can balance short-term execution with long-term platform strategy
• You are comfortable navigating ambiguity and defining structure in complex environments
• You communicate clearly and can articulate tradeoffs to both technical and non-technical audiences

Nice to Have

• Experience with identity and access management (IAM) systems
• Familiarity with security, compliance, or abuse prevention
• Experience supporting enterprise or regulated environments
• Experience building platform APIs or shared services
• Experience mentoring PMs or leading cross-functional initiatives 

Klaviyo’s platform is built on a foundation of secure, scalable account and identity systems that power every customer interaction. As we continue to grow into more complex enterprise use cases and regulated environments, the importance of account integrity, abuse prevention, and flexible organization modeling is critical.

This role sits at the intersection of Platform Integrity & Protection area (PAA) and the Accounts teams, partnering closely with Identity & Access Management (IAM), Security, Compliance, and Core Platform teams. Together, these teams define how accounts are created, structured, secured, and governed across Klaviyo. Please note that this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time. 

About the Role

We’re hiring a Senior Product Manager to own the end-to-end strategy across Platform Integrity & Protection (PAA) and Accounts.

This is a high-impact, cross-functional role responsible for shaping how Klaviyo:

• Protects customer accounts and prevents abuse
• Models accounts and organizations at scale
• Supports enterprise, compliance, and multi-entity use cases
• Builds platform tools that unlock self-serve capabilities and scalable workflows for stakeholders across the entire business

You will serve as the single-threaded product owner across these domains, ensuring that decisions around security, identity, and account structure are made cohesively, not in silos.

How You’ll Make a Difference

• Own and drive product strategy and roadmap across Platform Integrity & Protection and Accounts
• Define and evolve Klaviyo’s account and organization model to support enterprise scale and complexity
• Lead initiatives focused on account security, authentication abuse prevention, and risk mitigation
• Partner deeply with IAM to align authentication, authorization, and identity systems with account modeling
• Collaborate with Security, Compliance, Legal, and GTM teams to meet regulatory and enterprise requirements
• Align multiple engineering teams around shared data models, platform capabilities, and security posture
• Define and track metrics for account security, abuse prevention, and platform health
• Enable other product teams by building shared frameworks (e.g., permissions, lifecycle hooks, settings systems)
• Drive clarity and alignment across stakeholders on tradeoffs between security, usability, and scalability

What You’ll Work On

• Building a unified account model that supports multi-brand, multi-entity customers
• Developing a scalable anti-abuse platform with consistent enforcement across channels
• Improving account lifecycle management, from creation through closure
• Strengthening platform security and risk detection capabilities
• Reducing friction for customers and internal teams through clearer account and org experiences

Who You Are

• You have 5+ years of product management experience, ideally in platform, infrastructure, or security domains
• You have experience working on account systems, identity, permissions, or data models in B2B SaaS
• You are comfortable operating in technical problem spaces and partnering closely with engineering
• You have experience driving cross-team alignment and influencing without direct authority
• You can balance short-term execution with long-term platform strategy
• You are comfortable navigating ambiguity and defining structure in complex environments
• You communicate clearly and can articulate tradeoffs to both technical and non-technical audiences

Nice to Have

• Experience with identity and access management (IAM) systems
• Familiarity with security, compliance, or abuse prevention
• Experience supporting enterprise or regulated environments
• Experience building platform APIs or shared services
• Experience mentoring PMs or leading cross-functional initiatives 

Klaviyo’s mission is to help businesses own their growth. AI is at the center of that mission — and we’re building the engineering organization to match. As Director, Engineering – AI, you’ll lead the teams turning our AI strategy into real, daily leverage for hundreds of thousands of customers: from the underlying AI platform and agent framework to the product experiences embedded throughout Klaviyo.

You’ll own the technical vision and execution strategy for AI-powered capabilities across Klaviyo’s product surface, partnering deeply with Product, Design, ML, Data Science, and GTM to define what to build, ship it quickly and safely, and measure real impact in customer outcomes — not just model demos. This is a hands-on, execution-first role for a product-minded engineering leader who is fluent in modern LLMs, agent patterns, and what it takes to bring AI capabilities to production at scale.

How You’ll Make a Difference

• Own the AI engineering charter. Define the technical vision and roadmap for AI-powered capabilities on Klaviyo’s platform, and translate it into clear plans, OKRs, and milestones for your teams.
• Design and evolve the AI platform. Lead the architecture for LLM-powered and agentic systems — orchestration, tool/function calling, retrieval and memory, evaluation harnesses, observability, and safety guardrails tuned for real-world product workflows.
• Ship remarkable, AI-native product experiences. Partner with Product, Design, and partner engineering teams to prioritize the highest-value use cases, break them into shippable iterations, and launch experiences that feel intuitive and powerful — not just demos bolted onto existing UI.
• Make safety, reliability, and measurability non-negotiable. Define success metrics and guardrails for AI systems (e.g., time-to-first-value, uplift over baselines, override rates, hallucination/error rates, latency, SLOs), and build the tooling to monitor and continuously improve them in production.
• Integrate deeply with Klaviyo’s data and platform stack. Collaborate with Data Platform, Production Infrastructure, and product engineering teams to ensure AI systems can safely and efficiently access the right data while respecting privacy, security, and governance constraints.
• Raise the bar on AI engineering craft. Build shared patterns, libraries, and best practices for prompt and chain design, evaluation, human-in-the-loop review, and observability that other teams can reuse; champion rigorous experimentation, A/B testing, and fast feedback loops.
• Lead high-performing engineering teams (ICs and managers). Hire, develop, and retain high-performing, inclusive teams; set crisp expectations, coach for impact, and create a culture of urgency, accountability, and psychological safety.
• Partner across Klaviyo to land changes. Work closely with GTM, Support, and Customer Success to roll out new AI capabilities safely, enable the field, and close the loop between customer feedback, product decisions, and system improvements.
• Measure what matters. Own a clear scorecard for your area — adoption, activation, uplift vs. baselines, quality/satisfaction, AI system reliability, and developer velocity — and use it to drive prioritization and investment decisions.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up, and continuously experimenting with AI tools — testing, learning, and sharing insights to keep Klaviyo ahead of the curve.

Who You Are

• An experienced, product-minded engineering leader. ~10+ years in software engineering, including 5+ years leading multiple teams and managers building user-facing products in high-growth SaaS or similar environments. You’re energized by building things customers love, not just infrastructure for its own sake.
• Hands-on with modern AI and agentic systems. You’ve led teams building with LLMs, retrieval-augmented generation, or agent frameworks — designing multi-step flows, tool calling, memory, evaluation, and safety guardrails — even if you’re not coding every day.
• A deep systems and product thinker. You can dive into architecture and data flows, but also reason from first principles about customer workflows, jobs-to-be-done, and where AI can produce step-change improvements vs. incremental shortcuts.
• An outcome-oriented operator. You define clear success metrics and hold teams accountable to them; you’re comfortable saying “no,” narrowing scope, and iterating fast.
• A builder of high-performing, inclusive teams. You’ve hired and developed diverse engineering teams, grown new leaders, and created cultures where people do the best work of their careers while feeling respected and included.
• An exceptional collaborator and communicator. You translate complex AI/ML and systems topics into clear narratives for non-technical partners; you influence peers and executives, drive alignment across Product, Engineering, Data, and GTM, and model Klaviyo’s values in how you work.
• Adaptable and resilient. You stay close to the work, dive deep when needed, and lead your teams through ambiguity and change with clarity and calm.
• A practitioner of AI-first ways of working. You know how to lead your whole team to use AI in day-to-day engineering development cycles, and you’ve experimented with or practiced fully agentic coding workflows.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Nice to Haves

• Experience building AI-powered products for end users in complex SaaS workflows (e.g., martech, CRM, growth tooling, developer platforms).
• Prior work on agentic or copilot-style experiences embedded in production products at scale.
• Background combining experimentation platforms, offline evaluation, and human review loops to improve AI systems over time.
• Experience operating in multi-product, multi-team environments where clear interfaces and ownership boundaries are critical.
• Comfort working from our Boston hub with distributed teams across time zones.

Why This Role Matters

AI will reshape how businesses plan, execute, and optimize across every workflow — and Klaviyo is investing to make those capabilities real, safe, and accessible to every customer, not just the most technical ones. As Director, Engineering – AI, you’ll define and deliver the next generation of AI-native experiences in our core product, shaping both how our customers work and how our teams build. You’ll help ensure Klaviyo stays ahead in AI while staying true to our values: putting customers first, moving fast without shortcuts, and staying hungry and humble as we scale.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

#IndeedRD

At Klaviyo, we believe building a great company starts with building a great team. We welcome candidates from a wide range of backgrounds and experiences and value potential as much as direct experience.

Klaviyo is a leading marketing automation and customer data platform built for B2C businesses. Since going public in 2023, we’ve been scaling rapidly and investing in the systems and infrastructure that power our next phase of growth. This is a high-impact opportunity to lead the transformation of Klaviyo’s Sales technology foundation as we evolve into a multi product, global platform and expand into enterprise and complex sales motions.

About the Team

The Sales Technology Systems team is part of Global Technology Solutions (GTS) and is responsible for the systems, data, and workflows that power Klaviyo’s go-to-market engine.

The team partners closely with Sales, Revenue Operations, Finance Technology, and Data to deliver scalable, reliable, and insight-driven solutions. Core areas of ownership include Salesforce, CPQ, sales workflows, and integrations across the quote-to-cash lifecycle.

This role reports to the VP of GTM Systems and leads a growing team of managers, analysts, and engineers.

What You’ll Do

Own the Sales Technology vision and roadmap

• Define and execute a multi-year strategy for Klaviyo’s Sales technology ecosystem aligned to revenue growth and enterprise expansion
• Operate with urgency and high accountability, driving fast, high-quality execution in a rapidly evolving environment
• Translate business priorities into a clear, scalable systems roadmap across Salesforce, CPQ, and GTM tooling

Lead and scale a high-performing team

• Inspire and align the team around a clear vision while driving a culture of accountability, speed, and continuous improvement
• Manage and develop a team of managers and individual contributors across analysts and engineers
• Attract, retain, and develop top talent while building a culture of ownership, speed, and high standards
• Establish clear ownership, operating rhythms, and delivery standards to drive consistent, high-quality outcomes

Build and scale core GTM systems

• Define long-term system architecture and make build vs buy decisions that balance speed, scalability, and maintainability
• Design and implement data models, workflows, and automation that support a growing enterprise sales motion
• Improve system reliability, data quality, and overall platform trust

Deliver CPQ and order-to-cash capabilities

• Lead the development and evolution of Klaviyo’s CPQ capabilities to support complex, enterprise deals
• Partner with Finance Technology to enable seamless, end-to-end quote-to-cash processes, including global and multi-currency requirements
• Design systems that support international growth including localization, compliance, and regional sales processes

Drive automation and AI to increase sales productivity

• Champion an AI-first approach to Sales Technology, rethinking workflows, systems, and productivity through automation and intelligence
• Identify and deliver AI and automation use cases that reduce manual work and increase selling time
• Equip AEs, BDRs, and sales teams with better insights, workflows, and tools

Partner cross-functionally to deliver impact

• Act as a strategic partner to Sales, Revenue Operations, Finance, and Data leaders
• Ensure tight alignment across systems, processes, and data to support business outcomes
• Represent Sales Technology in planning, roadmap, and cross-functional initiatives

Who You Are

You are a transformational leader operating at the intersection of technology and revenue, combining deep systems expertise with a strong sense of ownership and urgency. You’ve built and scaled Sales or GTM systems in high-growth environments and know how to translate business needs into durable, high-impact solutions.

Core experience:

• 12–15+ years in Sales/GTM systems, business systems, or enterprise applications in a SaaS or technology company
• 5+ years leading teams, including managers, across Salesforce and related GTM systems
• Experience scaling systems through major company inflection points such as moving upmarket, adding new products, or expanding globally
• Deep expertise in Salesforce architecture, data models, workflows, and integrations
• Experience supporting enterprise, sales-led motions (AEs, BDRs, inside sales)

Preferred experience:

• Experience building or scaling CPQ and complex quote-to-cash workflows
• Strong understanding of how Sales systems integrate with Finance and data platforms
• Experience driving automation and AI-enabled workflows within Sales

You’ll thrive here if you:

• Operate effectively in fast paced environments with ambiguity and competing priorities
• Think in systems, not just tools
• Balance strategic vision with hands-on execution
• Operate with high agency and accountability, taking ownership of outcomes end to end
• Focus on enabling sellers to spend more time with customers
• Build strong partnerships across technical and business teams

Why This Role

This is a critical leadership role at a pivotal moment for Klaviyo. You will lead the transformation of our Sales technology ecosystem, enabling our go-to-market teams to operate at scale and accelerating our expansion into enterprise and global markets.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

At Klaviyo, we believe building a great company starts with building a great team. We welcome candidates from a wide range of backgrounds and experiences and value potential as much as direct experience.

Klaviyo is a leading marketing automation and customer data platform built for B2C businesses. Since going public in 2023, we’ve been scaling rapidly and investing in the systems and infrastructure that power our next phase of growth. This is a high-impact opportunity to lead the transformation of Klaviyo’s Sales technology foundation as we evolve into a multi product, global platform and expand into enterprise and complex sales motions.

About the Team

The Sales Technology Systems team is part of Global Technology Solutions (GTS) and is responsible for the systems, data, and workflows that power Klaviyo’s go-to-market engine.

The team partners closely with Sales, Revenue Operations, Finance Technology, and Data to deliver scalable, reliable, and insight-driven solutions. Core areas of ownership include Salesforce, CPQ, sales workflows, and integrations across the quote-to-cash lifecycle.

This role reports to the VP of GTM Systems and leads a growing team of managers, analysts, and engineers.

What You’ll Do

Own the Sales Technology vision and roadmap

• Define and execute a multi-year strategy for Klaviyo’s Sales technology ecosystem aligned to revenue growth and enterprise expansion
• Operate with urgency and high accountability, driving fast, high-quality execution in a rapidly evolving environment
• Translate business priorities into a clear, scalable systems roadmap across Salesforce, CPQ, and GTM tooling

Lead and scale a high-performing team

• Inspire and align the team around a clear vision while driving a culture of accountability, speed, and continuous improvement
• Manage and develop a team of managers and individual contributors across analysts and engineers
• Attract, retain, and develop top talent while building a culture of ownership, speed, and high standards
• Establish clear ownership, operating rhythms, and delivery standards to drive consistent, high-quality outcomes

Build and scale core GTM systems

• Define long-term system architecture and make build vs buy decisions that balance speed, scalability, and maintainability
• Design and implement data models, workflows, and automation that support a growing enterprise sales motion
• Improve system reliability, data quality, and overall platform trust

Deliver CPQ and order-to-cash capabilities

• Lead the development and evolution of Klaviyo’s CPQ capabilities to support complex, enterprise deals
• Partner with Finance Technology to enable seamless, end-to-end quote-to-cash processes, including global and multi-currency requirements
• Design systems that support international growth including localization, compliance, and regional sales processes

Drive automation and AI to increase sales productivity

• Champion an AI-first approach to Sales Technology, rethinking workflows, systems, and productivity through automation and intelligence
• Identify and deliver AI and automation use cases that reduce manual work and increase selling time
• Equip AEs, BDRs, and sales teams with better insights, workflows, and tools

Partner cross-functionally to deliver impact

• Act as a strategic partner to Sales, Revenue Operations, Finance, and Data leaders
• Ensure tight alignment across systems, processes, and data to support business outcomes
• Represent Sales Technology in planning, roadmap, and cross-functional initiatives

Who You Are

You are a transformational leader operating at the intersection of technology and revenue, combining deep systems expertise with a strong sense of ownership and urgency. You’ve built and scaled Sales or GTM systems in high-growth environments and know how to translate business needs into durable, high-impact solutions.

Core experience:

• 12–15+ years in Sales/GTM systems, business systems, or enterprise applications in a SaaS or technology company
• 5+ years leading teams, including managers, across Salesforce and related GTM systems
• Experience scaling systems through major company inflection points such as moving upmarket, adding new products, or expanding globally
• Deep expertise in Salesforce architecture, data models, workflows, and integrations
• Experience supporting enterprise, sales-led motions (AEs, BDRs, inside sales)

Preferred experience:

• Experience building or scaling CPQ and complex quote-to-cash workflows
• Strong understanding of how Sales systems integrate with Finance and data platforms
• Experience driving automation and AI-enabled workflows within Sales

You’ll thrive here if you:

• Operate effectively in fast paced environments with ambiguity and competing priorities
• Think in systems, not just tools
• Balance strategic vision with hands-on execution
• Operate with high agency and accountability, taking ownership of outcomes end to end
• Focus on enabling sellers to spend more time with customers
• Build strong partnerships across technical and business teams

Why This Role

This is a critical leadership role at a pivotal moment for Klaviyo. You will lead the transformation of our Sales technology ecosystem, enabling our go-to-market teams to operate at scale and accelerating our expansion into enterprise and global markets.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Klaviyo helps businesses own their growth by making it easy to turn customer data into powerful personalized experiences. More than 183,000 brands worldwide use Klaviyo to deliver smarter marketing, build stronger relationships, and accelerate revenue all powered by data, automation, and intelligence. As we expand further into the enterprise market, we’re scaling our platform to meet the needs of the world’s largest and fastest-growing consumer brands by building for performance, security, extensibility, and trust without sacrificing the usability and speed that make Klaviyo special.

About the Role

Klaviyo is seeking a Senior Lead Product Manager to drive our Enterprise product strategy and lead the evolution of our platform for the world’s most sophisticated, data-driven brands. This role sits at the center of one of Klaviyo’s most important growth opportunities: becoming the trusted B2C CRM for Enterprise customers.

You will own multiple product areas critical to our Enterprise initiatives—including unifying customer data, powering AI-driven automation, and expanding our ecosystem integrations—while partnering closely with Product, Engineering, Design, Go-to-Market and Partner teams. This is a highly visible role that balances long-term platform strategy with near-term delivery, ensuring we meet enterprise customer expectations without compromising scalability or reliability.

What You’ll Do:

• Set and evangelize a 2–3 year vision for Klaviyo’s Enterprise platform that delivers scalability, flexibility, and enterprise-grade governance while preserving ease of use.
• Translate company goals into clear OKRs and roadmaps that accelerate Enterprise adoption, retention, and ARR growth.
• Represent the voice of large, global customers in strategic product discussions.
• B2C CRM for Enterprise: Deliver capabilities that unify customer data across channels, enable real-time personalization, and support global data governance and compliance.
• Collaborate deeply with Engineering, Design, Sales, Solutions, Customer Success, Security, and Legal to deliver cohesive enterprise experiences.
• Lead roadmap reviews, facilitate strategic tradeoffs, and ensure alignment across teams.
• Act as a central point of coordination for enterprise commitments from RFP support and security reviews through onboarding and long-term success.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

What You Bring:

• 10+ years of experience in Product Management with significant exposure to Enterprise SaaS products.
• Proven success leading enterprise-grade or platform products such as CRM, marketing automation, customer data platforms, analytics, data infrastructure, or AI-driven systems.
• Direct experience supporting large enterprise customers (e.g., Fortune 1000), not just SMB or self-serve products.
• Strong intuition for what drives enterprise purchasing decisions: trust, compliance, scalability, configurability, integrations, and roadmap credibility.
• Hands-on experience partnering with Sales, Solutions Engineering, and Customer Success on enterprise deals.
• Comfortable discussing system architecture, data models, APIs, integrations, data flows, and security standards with engineering teams.
• Experience working on products with complex data infrastructure, distributed systems, or significant integration dependencies.
• Proven ability to influence and lead across Product, Engineering, GTM, Security, and Legal without direct authority.
• Track record of translating enterprise customer needs into clear product requirements, thoughtful tradeoffs, and scalable platform solutions.
• Strong communication and storytelling skills, with the ability to align diverse teams around shared priorities.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

At Klaviyo, the ARIA (Applications, Resources, Intelligence, and Automations) team is building the AI systems that transform how our employees work. We are looking for a Senior AI Engineer to design, build, and scale production-grade LLM integrations and AI-powered automation tools from the ground up. This role sits at the intersection of applied AI research and full-stack software engineering. You will own everything from LLM integration architecture and RAG system design to CI/CD pipeline management and production observability. If you want to build AI that real people use at scale every day, this is the role for you.

You will report into the Director of AI and App Engineering and ….

How you’ll make a difference:

• Design and build LLM-powered applications: Architect and develop production-grade systems leveraging large language models (GPT-4, Claude, Mistral, Llama) for internal automation, knowledge retrieval, and intelligent workflow assistance.
• Build and maintain AI integration pipelines: Design robust, scalable API integrations between AI models and internal systems such as HRIS, ticketing, CRM, and knowledge bases, ensuring reliability, low latency, and high availability.
• Develop full-stack AI features end-to-end: Own the complete development of AI features across the stack from backend model orchestration and API layers to frontend interfaces that make AI accessible to non-technical employees.
• Architect and manage CI/CD pipelines for AI systems: Build and maintain automated deployment pipelines for AI models and services, including model evaluation frameworks, A/B testing infrastructure, and safe rollout strategies.
• Implement RAG and retrieval systems: Design and build retrieval-augmented generation systems grounded in Klaviyo internal knowledge, ensuring accuracy, relevance, and up-to-date responses at scale.
• Evaluate and fine-tune AI models: Lead benchmarking, evaluation, and fine-tuning of foundation models for Klaviyo use cases, including prompt engineering and parameter-efficient fine-tuning techniques.
• Establish AI engineering best practices: Define coding standards, testing frameworks, and architectural patterns for AI development at Klaviyo, enabling the team to ship reliable AI features consistently.
• Build AI observability and monitoring tooling: Instrument AI systems with latency monitoring, output quality evaluation, hallucination detection, cost dashboards, and production alerting.
• Collaborate with Product and Data Science: Work closely with PMs, data scientists, and ML engineers to translate requirements into technical implementations, maintaining a tight feedback loop between experimentation and production.
• Drive security and compliance in AI systems: Ensure AI integrations follow data privacy best practices, implement guardrails for sensitive data handling, and maintain compliance with Klaviyo security and governance standards.

Who you are: 

• 3+ years of software engineering experience, with at least 2 years focused on building AI, ML, or LLM-powered systems in production.
• Deep expertise with large language models such as OpenAI, Anthropic, Mistral, or Llama, and experience integrating them into production applications via API.
• Strong full-stack engineering skills across Python (FastAPI, Flask, or Django) and TypeScript or JavaScript, with experience in modern frontend frameworks.
• Proven experience designing and building CI/CD pipelines for software or ML systems using tools such as GitHub Actions, Jenkins, or CircleCI.
• Experience with RAG systems, vector databases (Pinecone, Weaviate, pgvector), and embedding models.
• Proficiency with cloud infrastructure (AWS, GCP, or Azure), containerization (Docker, Kubernetes), and infrastructure-as-code tools such as Terraform or Pulumi.
• Experience with prompt engineering, model evaluation frameworks, and LLM observability tools such as LangSmith or Weights and Biases.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Klaviyo is looking for a Senior Security Engineer to add to our growing Detection and Response (D&R) Team. This is a hands-on technical role that involves building and maintaining secure, reliable, and scalable detection and response systems to enhance our security observability capabilities. This role will also be responsible for participating in full end-to-end detection development and response lifecycle and support with threat response operations. As a Senior Security Engineer, you will have the opportunity to leverage your security and engineering skills to provide thought leadership, solve complex security challenges and ultimately improve Klaviyo’s overall security posture. 

How you will make a difference:

• Build systems that facilitate security observability for detection and response 
• Develop AI-first security systems to automate detection and response operations
• Onboard, normalize and optimize security logging data for large-scale data analysis, detection engineering, deployment of ML models, and efficient querying during incidents.
• Develop high-fidelity rule-based and/or ML-based detections as code
• Respond to security alerts, cyber threats, and security incidents 
• Drive end-to-end incident response investigations  
• Automate and codify detection and response workflows and processes
• Conduct ad-hoc threat hunts and be an active member of D&R on-call rotations 

We’d love to hear from you if you have:

• 5+ years of experience in software, security, and/or data engineering 
• Automation-first and AI-first approach for all work performed
• Experience with centralized logging, data lakes, and SIEM solutions
• Familiarity with large-scale data pipelines and data engineering techniques 
• Proficient in programming languages to automate / build (e.g., Python, Go or similar)
• Proven experience with git/GitHub and CI/CD automations 
• Familiarity with tactics, techniques, and procedures used by threat actors
• Experience being part of detection and response or incident response on-call 
• Strong passion for continuous learning and staying updated on evolving technology 
• Strong oral and written communication skills
• Team player with a strong, self-managing work ethic

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

We're looking for a Senior Director of Digital to own the channels and experiences that drive how businesses around the world discover, evaluate, and choose Klaviyo. This role sits at the center of our growth engine — accountable for translating digital presence into sign-ups and ARR across paid media, website, SEO/AEO, and lifecycle.

This is a role that requires both performance depth and brand instinct. You'll be expected to drive efficient, measurable growth through digital channels while also helping Klaviyo stand out in a market where attention is hard to earn. The right person has done this before — at scale, in SaaS — and is ready to do it again at a company with significant momentum and room to build.

How you'll make a difference

• Own sign-up volume and ARR from digital as your north star metrics, accountable for performance across the full digital acquisition funnel.
• Build and scale a digital growth engine by connecting Paid Media, Web Experience, and Lifecycle marketing, ensuring consistent messaging, audience segmentation and continuous experimentation
• Lead the adoption of AI and workflow automation to streamline operations and unlock new opportunities for rapid testing, efficiency and scale
• Manage and optimize relationships with agencies, publishers, and tech partners to ensure strategic alignment, performance and and innovation 
• Lead paid media strategy and execution across search, social, display, video and programmatic — driving efficient customer acquisition with rigorous focus on CAC, ROAS, and pipeline contribution.
• Use paid media as a brand-building channel — not just a demand capture tool. Identify the moments, placements, and creative approaches where Klaviyo can break through and be remembered.
• Define and execute the vision for klaviyo.com as a growth asset, owning conversion rate optimization through continuous A/B and multivariate testing.
• Own organic search strategy across traditional SEO and AEO, staying ahead of how AI-driven search is reshaping discovery and inbound demand.
• Oversee lifecycle programs that convert sign-ups to paid customers and expand ARR within the base, including segmented nurture journeys and in-product touchpoints.
• Set the standard for how digital performance is understood and acted on across the organization — ensuring spend, sign-ups, and ARR are connected and decisions are made with speed and confidence.
• Stay ahead of where digital is going — from AI-driven search to agentic experiences — and bring Klaviyo's digital presence along with it.
• Build, mentor, and scale a high-performing digital team across multiple disciplines.

Who you are

• 15+ years of experience in digital marketing, growth, or performance marketing, with at least 5 years leading large, cross-functional teams.
• 3+ years of experience being a second-line leader
• SaaS experience required — you understand the self-serve and PLG acquisition funnel, and how digital channels connect to ARR, not just lead volume.
• Paid media depth required — you have direct experience owning significant paid media budgets and can speak credibly to channel strategy, creative testing, measurement, and efficiency.
• Proven track record owning sign-up volume or digital-sourced pipeline at scale with strong cross functional collaboration at a high growth SaaS company 
• Deep expertise across the digital channel mix: paid search and social, programmatic, SEO/AEO, CRO, and lifecycle marketing.
• Hands-on experience leveraging AI and automation — you've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
• Strong command of attribution, funnel analytics, and the data infrastructure that underpins digital performance measurement.
• Fluent in ad tech and web stacks — DSPs, CDPs, tag management, consent frameworks, CRO tooling — and how they connect to CRM and marketing automation systems.
• Demonstrated experience supporting multi-channel personalization and journey orchestration across paid, owned, and product-led touchpoints in PLG and SLG organizations
• Track record of building and developing high-performing teams.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

HYBRID in BOSTON  

At Klaviyo, we know that building a great company starts with building a great team. We welcome candidates from a wide range of backgrounds and experiences, and we care as much about your trajectory and potential as we do about direct, one‑to‑one matches with every requirement.

About the team

Klaviyo went public in 2023 and is scaling fast. This is a rare chance to architect the Finance systems foundation for a company at this inflection point.The Finance Technology Systems team is part of G&A Systems within Global Technology Solutions (GTS). This group designs, operates, and continually improves the applications and workflows that power how Klaviyo manages money, risk, and financial reporting at scale.

The team partners closely with Finance, Accounting, Tax, Treasury, FP&A, Procurement, and Internal Audit, as well as adjacent technology teams like Corporate IT, Data, and GTM Systems, to ensure our back‑office stack is reliable, well‑integrated, compliant, and ready for a public, AI‑forward SaaS business. We own the roadmap, health, and governance of platforms including our ERP and financial systems (e.g., NetSuite/Oracle), procure‑to‑pay (e.g., Coupa), revenue and billing systems, and related integrations and automation.

This role reports to the Senior Director, G&A Systems and leads the team responsible for Finance Technology Solutions across Klaviyo.

What You'll Do

As the Head of Finance Technology Systems, you will be the accountable technology leader for Klaviyo’s Finance application landscape and core financial workflows. You will define and execute the multi‑year vision for our Finance systems, lead a high‑performing team, and partner with senior Finance and GTS leaders to deliver automation, control, and insight across our procure‑to‑pay, record‑to‑report, and order‑to‑cash processes.

Own the Finance systems vision and roadmap

• Define and maintain the multi‑year strategy and roadmap for Klaviyo’s Finance technology stack (ERP, procure‑to‑pay, revenue and billing, treasury, close and reconciliation tooling), aligned to the CFO’s agenda and the company’s financial plan.
• Translate Finance, Accounting, Tax, and FP&A objectives into clear systems investments and sequencing, balancing foundational platform work with high‑impact automation and analytics use cases.

Lead and develop the Finance Technology team

• Manage and grow a team of application owners, business systems analysts, administrators, and integration specialists who collectively own the Finance systems portfolio and its integrations.
• Set clear expectations around domain ownership, service reliability, partnership with Finance stakeholders, and measurable business outcomes; build strong succession and leadership bench strength within the team.

Drive AI-native transformation across Finance 

• Lead Klaviyo's push to make Finance one of the most automated, insight-driven functions in the company. You'll identify and deliver high-value AI use cases across the Finance workflow. 
• You'll partner directly with Klaviyo's AI and data platform teams to embed AI into core Finance processes with clear guardrails, measurable productivity gains, and the rigor expected of a public company. This isn't a future-state vision, it's work already underway, and you'll own it.

Design and optimize core Finance processes and systems

• Partner with Controllership, FP&A, Tax, Treasury, and Procurement leaders to design and continuously refine end‑to‑end Finance workflows across procure‑to‑pay, record‑to‑report, and order‑to‑cash, ensuring systems and processes are tightly aligned.
• Ensure our ERP and Finance applications are configured, integrated, and operated to support accurate, timely close, scalable revenue and billing, and high‑quality financial data that downstream teams can trust.

Own SOX, controls, and audit readiness for Finance systems

• Own the design, implementation, and operation of IT General Controls (ITGCs) and other key controls across Finance applications, in partnership with Internal Audit, Security, and external auditors.
• Continually simplify and automate controls and evidence collection so audits are reliable and predictable, with fewer deficiencies and lower friction for Finance and GTS teams.

Manage the Finance systems portfolio and vendors

• Own the Finance systems portfolio budget (applications, services, and related programs), including vendor selection, contract evaluation, and ROI analysis for major investments.
• Rationalize overlapping tools, simplify the application landscape, and ensure Finance systems integrate cleanly with G&A, GTM, and data platforms.

Act as a strategic partner and communicator

• Serve as the primary technology partner for the CFO, Controller, and Finance leadership team on systems, data, and process topics; translate business strategy into clear technical decisions and trade‑offs.
• Represent Finance Technology Systems in executive forums, planning cycles, and cross‑functional initiatives, ensuring Finance needs are anticipated and built into wider GTS and company roadmaps.

Who You Are

You've spent your career at the intersection of Finance and technology and you've moved beyond just keeping systems running. You think in roadmaps, outcomes, and partnerships. You know what a well-run Finance technology function looks like, and you know how to build one.

You've led teams through real complexity: ERP transformations, SOX audits, billing system overhauls, or the messy work of integrating Finance systems across a growing company. You don't need a perfect environment to do great work, you create structure where there isn't any, and you bring Finance and engineering stakeholders along with you. Additionally, you use AI tools to accelerate exploration, shorten iteration cycles, and bring sharper ideas to the table.

Specifically, you likely bring:

• 15+ years in enterprise or business systems, with meaningful ownership of Finance technology at a tech or SaaS company
• 4+ years leading teams, including managers, responsible for ERP, procure-to-pay, revenue/billing, and financial close systems
• Deep, practical SOX ITGC experience and a clean track record working with Internal Audit and external auditors
• Fluency in ERP and Finance application architecture (NetSuite/Oracle, Coupa, or similar), integration patterns, and how Finance data flows across a modern tech stack
• A reputation as a trusted partner to Finance leadership; someone who translates complexity into clear decisions and earns credibility with CFOs, Controllers, and auditors alike

You'll especially thrive here if you've:

• Led Finance technology through an IPO, public-company readiness program, or major transformation
• Built or scaled AI and automation in Finance workflows - reconciliations, invoice processing, forecasting prep and can speak to what worked and what didn't
• Come up through Finance or Accounting earlier in your career and still enjoy going deep on the details when it matters

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Klaviyo is looking for a Senior Security Engineer to add to our growing Detection and Response (D&R) Team. This is a hands-on technical role that involves building and maintaining secure, reliable, and scalable detection and response systems to enhance our security observability capabilities. This role will also be responsible for participating in full end-to-end detection development and response lifecycle and support with threat response operations. As a Senior Security Engineer, you will have the opportunity to leverage your security and engineering skills to provide thought leadership, solve complex security challenges and ultimately improve Klaviyo’s overall security posture. 

How you will make a difference:

• Build systems that facilitate security observability for detection and response 
• Develop AI-first security systems to automate detection and response operations
• Onboard, normalize and optimize security logging data for large-scale data analysis, detection engineering, deployment of ML models, and efficient querying during incidents.
• Develop high-fidelity rule-based and/or ML-based detections as code
• Respond to security alerts, cyber threats, and security incidents 
• Drive end-to-end incident response investigations  
• Automate and codify detection and response workflows and processes
• Conduct ad-hoc threat hunts and be an active member of D&R on-call rotations 

We’d love to hear from you if you have:

• 5+ years of experience in software, security, and/or data engineering 
• Automation-first and AI-first approach for all work performed
• Experience with centralized logging, data lakes, and SIEM solutions
• Familiarity with large-scale data pipelines and data engineering techniques 
• Proficient in programming languages to automate / build (e.g., Python, Go or similar)
• Proven experience with git/GitHub and CI/CD automations 
• Familiarity with tactics, techniques, and procedures used by threat actors
• Experience being part of detection and response or incident response on-call 
• Strong passion for continuous learning and staying updated on evolving technology 
• Strong oral and written communication skills
• Team player with a strong, self-managing work ethic

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Klaviyo is looking for a Senior Security Engineer to add to our growing Detection and Response (D&R) Team. This is a hands-on technical role that involves building and maintaining secure, reliable, and scalable detection and response systems to enhance our security observability capabilities. This role will also be responsible for participating in full end-to-end detection development and response lifecycle and support with threat response operations. As a Senior Security Engineer, you will have the opportunity to leverage your security and engineering skills to provide thought leadership, solve complex security challenges and ultimately improve Klaviyo’s overall security posture. 

How you will make a difference:

• Build systems that facilitate security observability for detection and response 
• Develop AI-first security systems to automate detection and response operations
• Onboard, normalize and optimize security logging data for large-scale data analysis, detection engineering, deployment of ML models, and efficient querying during incidents.
• Develop high-fidelity rule-based and/or ML-based detections as code
• Respond to security alerts, cyber threats, and security incidents 
• Drive end-to-end incident response investigations  
• Automate and codify detection and response workflows and processes
• Conduct ad-hoc threat hunts and be an active member of D&R on-call rotations 

We’d love to hear from you if you have:

• 5+ years of experience in software, security, and/or data engineering 
• Automation-first and AI-first approach for all work performed
• Experience with centralized logging, data lakes, and SIEM solutions
• Familiarity with large-scale data pipelines and data engineering techniques 
• Proficient in programming languages to automate / build (e.g., Python, Go or similar)
• Proven experience with git/GitHub and CI/CD automations 
• Familiarity with tactics, techniques, and procedures used by threat actors
• Experience being part of detection and response or incident response on-call 
• Strong passion for continuous learning and staying updated on evolving technology 
• Strong oral and written communication skills
• Team player with a strong, self-managing work ethic

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

HYBRID in San Francisco

At Klaviyo, we know that building a great company starts with building a great team. We welcome candidates from a wide range of backgrounds and experiences, and we care as much about your trajectory and potential as we do about direct, one‑to‑one matches with every requirement.

About the team

Klaviyo went public in 2023 and is scaling fast. This is a rare chance to architect the Finance systems foundation for a company at this inflection point.The Finance Technology Systems team is part of G&A Systems within Global Technology Solutions (GTS). This group designs, operates, and continually improves the applications and workflows that power how Klaviyo manages money, risk, and financial reporting at scale.

The team partners closely with Finance, Accounting, Tax, Treasury, FP&A, Procurement, and Internal Audit, as well as adjacent technology teams like Corporate IT, Data, and GTM Systems, to ensure our back‑office stack is reliable, well‑integrated, compliant, and ready for a public, AI‑forward SaaS business. We own the roadmap, health, and governance of platforms including our ERP and financial systems (e.g., NetSuite/Oracle), procure‑to‑pay (e.g., Coupa), revenue and billing systems, and related integrations and automation.

This role reports to the Senior Director, G&A Systems and leads the team responsible for Finance Technology Solutions across Klaviyo.

What You'll Do

As the Head of Finance Technology Systems, you will be the accountable technology leader for Klaviyo’s Finance application landscape and core financial workflows. You will define and execute the multi‑year vision for our Finance systems, lead a high‑performing team, and partner with senior Finance and GTS leaders to deliver automation, control, and insight across our procure‑to‑pay, record‑to‑report, and order‑to‑cash processes.

Own the Finance systems vision and roadmap

• Define and maintain the multi‑year strategy and roadmap for Klaviyo’s Finance technology stack (ERP, procure‑to‑pay, revenue and billing, treasury, close and reconciliation tooling), aligned to the CFO’s agenda and the company’s financial plan.
• Translate Finance, Accounting, Tax, and FP&A objectives into clear systems investments and sequencing, balancing foundational platform work with high‑impact automation and analytics use cases.

Lead and develop the Finance Technology team

• Manage and grow a team of application owners, business systems analysts, administrators, and integration specialists who collectively own the Finance systems portfolio and its integrations.
• Set clear expectations around domain ownership, service reliability, partnership with Finance stakeholders, and measurable business outcomes; build strong succession and leadership bench strength within the team.

Drive AI-native transformation across Finance 

• Lead Klaviyo's push to make Finance one of the most automated, insight-driven functions in the company. You'll identify and deliver high-value AI use cases across the Finance workflow. 
• You'll partner directly with Klaviyo's AI and data platform teams to embed AI into core Finance processes with clear guardrails, measurable productivity gains, and the rigor expected of a public company. This isn't a future-state vision, it's work already underway, and you'll own it.

Design and optimize core Finance processes and systems

• Partner with Controllership, FP&A, Tax, Treasury, and Procurement leaders to design and continuously refine end‑to‑end Finance workflows across procure‑to‑pay, record‑to‑report, and order‑to‑cash, ensuring systems and processes are tightly aligned.
• Ensure our ERP and Finance applications are configured, integrated, and operated to support accurate, timely close, scalable revenue and billing, and high‑quality financial data that downstream teams can trust.

Own SOX, controls, and audit readiness for Finance systems

• Own the design, implementation, and operation of IT General Controls (ITGCs) and other key controls across Finance applications, in partnership with Internal Audit, Security, and external auditors.
• Continually simplify and automate controls and evidence collection so audits are reliable and predictable, with fewer deficiencies and lower friction for Finance and GTS teams.

Manage the Finance systems portfolio and vendors

• Own the Finance systems portfolio budget (applications, services, and related programs), including vendor selection, contract evaluation, and ROI analysis for major investments.
• Rationalize overlapping tools, simplify the application landscape, and ensure Finance systems integrate cleanly with G&A, GTM, and data platforms.

Act as a strategic partner and communicator

• Serve as the primary technology partner for the CFO, Controller, and Finance leadership team on systems, data, and process topics; translate business strategy into clear technical decisions and trade‑offs.
• Represent Finance Technology Systems in executive forums, planning cycles, and cross‑functional initiatives, ensuring Finance needs are anticipated and built into wider GTS and company roadmaps.

Who You Are

You've spent your career at the intersection of Finance and technology and you've moved beyond just keeping systems running. You think in roadmaps, outcomes, and partnerships. You know what a well-run Finance technology function looks like, and you know how to build one.

You've led teams through real complexity: ERP transformations, SOX audits, billing system overhauls, or the messy work of integrating Finance systems across a growing company. You don't need a perfect environment to do great work, you create structure where there isn't any, and you bring Finance and engineering stakeholders along with you. Additionally, you use AI tools to accelerate exploration, shorten iteration cycles, and bring sharper ideas to the table.

Specifically, you likely bring:

• 15+ years in enterprise or business systems, with meaningful ownership of Finance technology at a tech or SaaS company
• 4+ years leading teams, including managers, responsible for ERP, procure-to-pay, revenue/billing, and financial close systems
• Deep, practical SOX ITGC experience and a clean track record working with Internal Audit and external auditors
• Fluency in ERP and Finance application architecture (NetSuite/Oracle, Coupa, or similar), integration patterns, and how Finance data flows across a modern tech stack
• A reputation as a trusted partner to Finance leadership; someone who translates complexity into clear decisions and earns credibility with CFOs, Controllers, and auditors alike

You'll especially thrive here if you've:

• Led Finance technology through an IPO, public-company readiness program, or major transformation
• Built or scaled AI and automation in Finance workflows - reconciliations, invoice processing, forecasting prep and can speak to what worked and what didn't
• Come up through Finance or Accounting earlier in your career and still enjoy going deep on the details when it matters

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Klaviyo helps businesses own their growth by making it easy to turn customer data into powerful personalized experiences. More than 183,000 brands worldwide use Klaviyo to deliver smarter marketing, build stronger relationships, and accelerate revenue all powered by data, automation, and intelligence. As we expand further into the enterprise market, we’re scaling our platform to meet the needs of the world’s largest and fastest-growing consumer brands by building for performance, security, extensibility, and trust without sacrificing the usability and speed that make Klaviyo special.

About the Role

Klaviyo is seeking a Senior Lead Product Manager to drive our Enterprise product strategy and lead the evolution of our platform for the world’s most sophisticated, data-driven brands. This role sits at the center of one of Klaviyo’s most important growth opportunities: becoming the trusted B2C CRM for Enterprise customers.

You will own multiple product areas critical to our Enterprise initiatives—including unifying customer data, powering AI-driven automation, and expanding our ecosystem integrations—while partnering closely with Product, Engineering, Design, Go-to-Market and Partner teams. This is a highly visible role that balances long-term platform strategy with near-term delivery, ensuring we meet enterprise customer expectations without compromising scalability or reliability.

What You’ll Do:

• Set and evangelize a 2–3 year vision for Klaviyo’s Enterprise platform that delivers scalability, flexibility, and enterprise-grade governance while preserving ease of use.
• Translate company goals into clear OKRs and roadmaps that accelerate Enterprise adoption, retention, and ARR growth.
• Represent the voice of large, global customers in strategic product discussions.
• B2C CRM for Enterprise: Deliver capabilities that unify customer data across channels, enable real-time personalization, and support global data governance and compliance.
• Collaborate deeply with Engineering, Design, Sales, Solutions, Customer Success, Security, and Legal to deliver cohesive enterprise experiences.
• Lead roadmap reviews, facilitate strategic tradeoffs, and ensure alignment across teams.
• Act as a central point of coordination for enterprise commitments from RFP support and security reviews through onboarding and long-term success.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

What You Bring:

• 12+ years of experience in Product Management with significant exposure to Enterprise SaaS products.
• Proven success leading enterprise-grade or platform products such as CRM, marketing automation, customer data platforms, analytics, data infrastructure, or AI-driven systems.
• Direct experience supporting large enterprise customers (e.g., Fortune 1000), not just SMB or self-serve products.
• Strong intuition for what drives enterprise purchasing decisions: trust, compliance, scalability, configurability, integrations, and roadmap credibility.
• Hands-on experience partnering with Sales, Solutions Engineering, and Customer Success on enterprise deals.
• Comfortable discussing system architecture, data models, APIs, integrations, data flows, and security standards with engineering teams.
• Experience working on products with complex data infrastructure, distributed systems, or significant integration dependencies.
• Proven ability to influence and lead across Product, Engineering, GTM, Security, and Legal without direct authority.
• Track record of translating enterprise customer needs into clear product requirements, thoughtful tradeoffs, and scalable platform solutions.
• Strong communication and storytelling skills, with the ability to align diverse teams around shared priorities.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

We're looking for a Senior Director of Digital to own the channels and experiences that drive how businesses around the world discover, evaluate, and choose Klaviyo. This role sits at the center of our growth engine — accountable for translating digital presence into sign-ups and ARR across paid media, website, SEO/AEO, and lifecycle.

This is a role that requires both performance depth and brand instinct. You'll be expected to drive efficient, measurable growth through digital channels while also helping Klaviyo stand out in a market where attention is hard to earn. The right person has done this before — at scale, in SaaS — and is ready to do it again at a company with significant momentum and room to build.

How you'll make a difference

• Own sign-up volume and ARR from digital as your north star metrics, accountable for performance across the full digital acquisition funnel.
• Build and scale a digital growth engine by connecting Paid Media, Web Experience, and Lifecycle marketing, ensuring consistent messaging, audience segmentation and continuous experimentation
• Lead the adoption of AI and workflow automation to streamline operations and unlock new opportunities for rapid testing, efficiency and scale
• Manage and optimize relationships with agencies, publishers, and tech partners to ensure strategic alignment, performance and and innovation 
• Lead paid media strategy and execution across search, social, display, video and programmatic — driving efficient customer acquisition with rigorous focus on CAC, ROAS, and pipeline contribution.
• Use paid media as a brand-building channel — not just a demand capture tool. Identify the moments, placements, and creative approaches where Klaviyo can break through and be remembered.
• Define and execute the vision for klaviyo.com as a growth asset, owning conversion rate optimization through continuous A/B and multivariate testing.
• Own organic search strategy across traditional SEO and AEO, staying ahead of how AI-driven search is reshaping discovery and inbound demand.
• Oversee lifecycle programs that convert sign-ups to paid customers and expand ARR within the base, including segmented nurture journeys and in-product touchpoints.
• Set the standard for how digital performance is understood and acted on across the organization — ensuring spend, sign-ups, and ARR are connected and decisions are made with speed and confidence.
• Stay ahead of where digital is going — from AI-driven search to agentic experiences — and bring Klaviyo's digital presence along with it.
• Build, mentor, and scale a high-performing digital team across multiple disciplines.

Who you are

• 15+ years of experience in digital marketing, growth, or performance marketing, with at least 5 years leading large, cross-functional teams.
• 3+ years of experience being a second-line leader
• SaaS experience required — you understand the self-serve and PLG acquisition funnel, and how digital channels connect to ARR, not just lead volume.
• Paid media depth required — you have direct experience owning significant paid media budgets and can speak credibly to channel strategy, creative testing, measurement, and efficiency.
• Proven track record owning sign-up volume or digital-sourced pipeline at scale with strong cross functional collaboration at a high growth SaaS company 
• Deep expertise across the digital channel mix: paid search and social, programmatic, SEO/AEO, CRO, and lifecycle marketing.
• Hands-on experience leveraging AI and automation — you've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
• Strong command of attribution, funnel analytics, and the data infrastructure that underpins digital performance measurement.
• Fluent in ad tech and web stacks — DSPs, CDPs, tag management, consent frameworks, CRO tooling — and how they connect to CRM and marketing automation systems.
• Demonstrated experience supporting multi-channel personalization and journey orchestration across paid, owned, and product-led touchpoints in PLG and SLG organizations
• Track record of building and developing high-performing teams.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here