Service Administrator

Department: Service
Reports To: General Manager
Location: Phoenix
Company: Kimball Equipment Company

About Kimball Equipment

Kimball Equipment Company is a leading provider of heavy equipment, parts, and services for the aggregate and mining industry. Established in 1946, we are a third-generation family-owned business with 13 locations across the western United States. We pride ourselves on our commitment to excellence, customer service, and our core values.

Position Summary

The Service Administrator is responsible for supporting the service department by managing administrative functions, coordinating service orders, and facilitating communication between customers, technicians, and internal departments. This role helps drive departmental efficiency and profitability while delivering a high-quality service experience to our customers through prompt, professional, and accurate communication and documentation.

Key Responsibilities

Customer Service & Communication

• Provide clear, timely updates on service jobs, scheduling, and follow-ups.
• Assist with customer inquiries and ensure accurate information is provided.
• Support leadership in maintaining strong customer relationships and resolving issues promptly.

Service Coordination & Workflow

• Open, update, and close service work orders accurately and on time.
• Coordinate scheduling with technicians, parts staff, and the service manager to support an efficient, profitable workflow.
• Track labor hours, parts usage, and service notes to support accurate invoicing and reporting.

Administrative & Operational Support

• Process service invoices promptly to support revenue flow.
• Assist with warranty claims and required documentation.
• Maintain organized digital and physical records.
• Help order parts and coordinate logistics for service jobs.
• Support KPI tracking, reports, and departmental goals.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 2+ years of administrative or customer service experience, preferably in a service, automotive, agricultural or heavy equipment industry.
• Strong customer service skills with a professional and courteous demeanor.
• Excellent written and verbal communication abilities.
• High attention to detail and strong organizational skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with ERP systems or service management software is a plus.
• Ability to multitask and prioritize in a fast-paced, team-oriented environment.
• Knowledge of heavy equipment, parts, or technical services is preferred.

Working Conditions:

• Office environment with periodic exposure to the shop or yard.
• Frequent communication via phone and email with customers and technicians.
• Must be able to sit, stand, and use a computer for extended periods.

Why Kimball Equipment?

• Competitive compensation and benefits
• Opportunities for growth and professional development
• Collaborative, supportive work environment
• Make an impact in a fast-growing, industry-leading company

Kimball Equipment Company, a leader in the aggregate mining and supply industry since 1946, is actively recruiting for the position of heavy equipment mechanic in our Corona location. Kimball Equipment Company is a successful dealer for brands such as Terex Cedarapids, Terex Finlay, and Superior Industries. We are growing quickly and are looking for someone motivated to grow with us!

Heavy Equipment Mechanic Responsibilities:

• Daily work on repairing crushers and screens
• Interaction with customers on-site for repairs
• Shop work on parts for crushers
• Organize and document service visits

Heavy Equipment Mechanic Qualifications:

• Crusher or Equipment experience
• Ability to handle physical workload
• Must be able to lift 40lbs
• Ability to multitask and prioritize
• Ability to thrive in fast-paced environment
• Strong organizational skills
• Technical school certificate or equivalent experience (not required)

Heavy Equipment Mechanic Compensation:

• Pay based on experience ($25-40/hr starting)
• Full benefits include 401K, PTO, health, dental, vision, and life insurance.

Kimball Equipment Company, a leader in the aggregate mining and supply industry since 1946, is actively recruiting for the position of heavy equipment mechanic in our Spokane location. Kimball Equipment Company is a successful dealer for brands such as Terex Cedarapids, Terex Finlay, and Superior Industries. We are growing quickly and are looking for someone motivated to grow with us!

Heavy Equipment Mechanic Responsibilities:

• Daily work on repairing crushers and screens
• Interaction with customers on-site for repairs
• Shop work on parts for crushers
• Organize and document service visits

Heavy Equipment Mechanic Qualifications:

• Crusher or Equipment experience
• Ability to handle physical workload
• Must be able to lift 40lbs
• Ability to multitask and prioritize
• Ability to thrive in fast-paced environment
• Strong organizational skills
• Technical school certificate or equivalent experience
• CDL or ability to obtain a CDL

Heavy Equipment Mechanic Compensation:

• Pay based on experience ($25-40/hr starting)
• Full benefits include 401K, PTO, health, dental, vision, and life insurance.

Kimball Equipment Company, a leader in the aggregate mining and supply industry since 1946, is actively recruiting for the position of field service mechanic in our Sacramento location.

Kimball Equipment Company is a successful dealer for brands such as Terex Cedarapids, Terex Finlay, and Superior Industries.

Responsibilities:

• Daily work on crushers, screens, conveyors
• Interaction with customers on-site for repairs
• Diagnose and repair various heavy equipment machinery
  • utilize all technical support resources in troubleshooting and identifying parts needed for repair
• Organize and document service visits and travel as applicable
• Ability to work independently and effectively prioritize work with minimal supervision
• Inspect crushers, screens, conveyors
• Cleaning crushers, screens, conveyors
• Drive motor vehicles - reliable transportation required

Qualifications:

• Crusher or Heavy Equipment experience preferred 
• Basic knowledge of MSHA regulations
• Must be able to lift 40lbs
• Ability to organize, prioritize, and multitask
• Familiarity with shop and field safety protocols
• Technical school certificate or equivalent experience
• Commercial Drivers License (CDL) or ability to obtain a CDL

Compensation and Benefits:

• Pay based on experience ($25.00-$40.00/hr starting)
• Full benefits include 401K, PTO (paid time off), health, dental, vision, and life insurance.

Kimball Equipment Company, a leader in the aggregate mining and supply industry since 1946, is actively recruiting for the position of field service mechanic in our Cedar City location.

Kimball Equipment Company is a successful dealer for brands such as Terex Cedarapids, Terex Finlay, and Superior Industries.

Responsibilities:

• Daily work on crushers, screens, conveyors
• Interaction with customers on-site for repairs
• Diagnose and repair various heavy equipment machinery
  • utilize all technical support resources in troubleshooting and identifying parts needed for repair
• Organize and document service visits and travel as applicable
• Ability to work independently and effectively prioritize work with minimal supervision
• Inspect crushers, screens, conveyors
• Cleaning crushers, screens, conveyors
• Drive motor vehicles - reliable transportation required

Qualifications:

• Crusher or Heavy Equipment experience preferred 
• Basic knowledge of MSHA regulations
• Must be able to lift 40lbs
• Ability to organize, prioritize, and multitask
• Familiarity with shop and field safety protocols
• Technical school certificate or equivalent experience
• Commercial Drivers License (CDL) or ability to obtain a CDL

Compensation and Benefits:

• Pay based on experience ($26.00-$35.00/hr starting)
• Full benefits include 401K, PTO (paid time off), health, dental, vision, and life insurance.

Kimball Equipment Company is a leading provider of heavy equipment, parts, and services for the aggregate and mining industry. Established in 1946, we are a third-generation family-owned business with 13 locations across the western United States. We pride ourselves on our commitment to excellence, customer service, and our core values.

We are seeking an experienced Conveyor Specialist to join our team. The ideal candidate will have extensive experience vulcanizing belts and doing mechanical splices in the field, conveyor maintenance and repair, be detail-oriented, and thrive in a fast-paced team environment.

The position involves primarily field work, but expected to work in the shop when not in the field. 

Key Responsibilities

• Perform conveyor belt vulcanization and mechanical splices.
• Inspect, repair, and replace head and tail pulleys, shafts, and bearings.
• Diagnose and resolve belt tracking issues.
• Installation, calibration and repair of all the major brands of belt scales
• Install and properly adjust skirt board rubber and other conveyor containment systems.
• Strong understanding of the proper application of belting product to meet customer requirements
• Work collaboratively with team members to ensure projects are completed safely, efficiently, and to the highest standard.
• Maintain accurate documentation of all work performed, including job reports and pictures.
• Follow all company safety procedures and industry regulations.
• The ability to travel.

Qualifications & Skills

• Required Experience:
• Proven hands-on experience working with conveyor systems and components.
• Experience with vulcanization and conveyor belt splicing techniques.
• Basic mechanical skills and problem-solving skills
• Previous field service experience in aggregate or mining settings.
• Requires a valid driver’s license and the ability to maintain an insurable driving record
• Additional Skills:
• Basic welding and cutting torch skills a plus
• Strong attention to detail and commitment to quality work.
• Excellent teamwork and communication skills.
• Flexibility to work varied hours, including evenings or weekends, as needed.
• Ability to work safely and follow all safety protocols.

Physical Requirements

• Ability to lift and carry heavy equipment and materials (up to 50 lbs).
• Comfortable working in various environments, including outdoor field locations and indoor shop settings.
• Capability to stand, climb, bend, and work in tight spaces for extended periods.

Benefits:

• Competitive salary
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays.
• Opportunities for professional development and career advancement

Kimball Equipment Company, a leader in the aggregate mining and supply industry since 1946, is actively recruiting for the position of heavy equipment mechanic in our Salt Lake City location. Kimball Equipment Company is a successful dealer for brands such as Terex Cedarapids, Terex Finlay, and Superior Industries. We are growing quickly and are looking for someone motivated to grow with us!

Heavy Equipment Mechanic Responsibilities:

• Daily work on repairing crushers and screens
• Interaction with customers on-site for repairs
• Shop work on parts for crushers
• Organize and document service visits

Heavy Equipment Mechanic Qualifications:

• Crusher or Equipment experience
• Ability to handle physical workload
• Must be able to lift 40lbs
• Ability to multitask and prioritize
• Ability to thrive in fast-paced environment
• Strong organizational skills
• Technical school certificate or equivalent experience
• CDL or ability to obtain a CDL

Heavy Equipment Mechanic Compensation:

• Pay based on experience ($25-40/hr starting)
• Full benefits include 401K, PTO, health, dental, vision, and life insurance.

Kimball Equipment Company, a leader in the aggregate mining and supply industry since 1946, is actively recruiting for the position of heavy equipment mechanic in our Las Vegas location. Kimball Equipment Company is a successful dealer for brands such as Terex Cedarapids, Terex Finlay, and Superior Industries. We are growing quickly and are looking for someone motivated to grow with us!

Heavy Equipment Mechanic Responsibilities:

• Daily work on repairing crushers and screens
• Interaction with customers on-site for repairs
• Shop work on parts for crushers
• Organize and document service visits

Heavy Equipment Mechanic Qualifications:

• Crusher or Equipment experience
• Ability to handle physical workload
• Must be able to lift 40lbs
• Ability to multitask and prioritize
• Ability to thrive in fast-paced environment
• Strong organizational skills
• Technical school certificate or equivalent experience
• CDL or ability to obtain a CDL

Heavy Equipment Mechanic Compensation:

• Pay based on experience (25-40 starting)
• Full benefits include 401K, PTO, health, dental, vision, and life insurance.

Kimball Equipment Company, a leader in the aggregate mining and supply industry since 1946, is actively recruiting for the position of heavy equipment mechanic in our Phoenix location. Kimball Equipment Company is a successful dealer for brands such as Terex Cedarapids, Terex Finlay, and Superior Industries. We are growing quickly and are looking for someone motivated to grow with us!

Heavy Equipment Mechanic Responsibilities:

• Daily work on repairing crushers and screens
• Interaction with customers on-site for repairs
• Shop work on parts for crushers
• Organize and document service visits

Heavy Equipment Mechanic Qualifications:

• Crusher or Equipment experience
• Ability to handle physical workload
• Must be able to lift 40lbs
• Ability to multitask and prioritize
• Ability to thrive in fast-paced environment
• Strong organizational skills
• Technical school certificate or equivalent experience (not required)

Heavy Equipment Mechanic Compensation:

• Pay based on experience ($25-40/hr starting)
• Full benefits include 401K, PTO, health, dental, vision, and life insurance.