About the Role 

Kaseya is seeking a seasoned Director of Technical Program Management (TPM) to lead strategic, cross-functional technical initiatives that accelerate innovation across it’s product lines. This leader will drive alignment between engineering, product, security, operations, customer success, and go-to-market teams, ensuring predictable and high-quality delivery across a complex, fast-growing, global organization. 

This role is ideal for someone who thrives in high-scale SaaS environments, understands enterprise IT operations and MSP workflows, and can bring operational rigor to multi-product, multi-team technology programs. 

Key Responsibilities 

Technical Program Leadership 

• Own end-to-end delivery of large-scale, multi-quarter programs spanning cyber security, IT automation, cyber resilience, and platform modernization. 
• Define program scope, technical dependencies, timelines, and execution frameworks in coordination with engineering and architecture teams. 
• Drive governance, program dashboards, OKRs, and reporting mechanisms that create transparency for executives and global teams. 

Cross-Functional Alignment 

• Work closely with Product Management to translate business priorities into executable technical plans aligned to Kaseya’s product roadmap. 
• Partner with Engineering leaders to define scalable architectures, standardized delivery workflows, and cross-product integration strategies. 
• Collaborate with Security, Cloud Ops, Compliance, and Support teams to ensure releases are secure, reliable, compliant, and ready for customer adoption. 
• Coordinate with M&A integration teams to rapidly align newly acquired products into Kaseya’s platform ecosystem. 

Team Leadership & Development 

• Lead, grow, and mentor a team of Technical Program Managers across global offices, building a culture focused on execution excellence, accountability, and operational rigor. 
• Establish TPM best practices, tools, templates, and communication models that scale across a distributed engineering environment. 
• Coach TPMs on technical depth, stakeholder management, and program orchestration skills. 

Operational Excellence 

• Introduce and enforce delivery processes that improve predictability, quality, speed, and cross-team collaboration. 
• Identify risks, bottlenecks, and systemic issues, driving proactive mitigation strategies and long-term improvements. 
• Champion process automation, release readiness, and continuous improvement across Kaseya’s engineering organization. 

Executive Communication 

• Provide crisp, data-driven program updates to C-level executives, including risks, decisions needed, and impact to roadmap commitments. 
• Drive cross-functional decision-making with clarity, urgency, and business-oriented thinking. 

Required Qualifications 

• 15+ years experience leading technical programs, engineering initiatives, or enterprise product implementations. 
• 10+ years managing technical or program teams in fast-paced software development environments. 
• Demonstrated success delivering complex, distributed software programs across multiple teams and geographies. 
• Excellent communication and negotiation skills, with the ability to influence senior leaders and align diverse teams. 

Preferred Qualifications 

• Strong background in SaaS, cybersecurity, enterprise IT systems, or MSP-focused platforms. 

Compensation:

• Base = $210,000 - $245,000

To Be Added

We’re looking for a Senior Business Operations Manager to help scale how the organization plans, executes, and measures success. In this role, you’ll partner closely with Product, Engineering, and senior leaders to bring structure to complex work, improve operating rhythms, and ensure leaders have the clarity they need to make great decisions.

This is a hands‑on, high‑impact role for someone who thrives in ambiguity, values leverage over busywork, and enjoys making organizations work better.

 

• Own end-to-end execution of high-visibility, multi-team technical initiatives aligned to company goals.
• Translate ambiguous business objectives into clear program structures with defined milestones, sequencing, dependencies, and measurable outcomes.
• Drive alignment across engineering, product, security, data, and go-to-market stakeholders.
• Ensure programs deliver business impact—not just feature completion.

• Establish durable program governance frameworks and operating cadences (e.g., planning reviews, milestone tracking, risk reviews, QBR inputs).
• Create standardized health reporting with clear leading and lagging indicators.
• Improve planning accuracy, release predictability, and cross-team dependency management.
• Identify and eliminate systemic execution bottlenecks.

• Proactively identify technical, organizational, and sequencing risks.
• Develop mitigation plans with clear ownership and timelines.
• Escalate effectively with context, trade-offs, and decision recommendations.
• Protect customer impact, release quality, and business commitments.

• Define program success criteria tied to measurable business outcomes (e.g., reliability, performance, customer experience, efficiency, revenue enablement).
• Use data to monitor progress and course-correct early.
• Deliver clear, concise, executive-ready written updates.
• Ensure leadership has visibility into program health, risks, and required decisions.

• Partner closely with Engineering Directors, Product Leaders, and cross-functional stakeholders.
• Resolve cross-team ambiguity and clarify accountability boundaries.
• Mentor and elevate other TPMs through best practice sharing.
• Contribute to continuous improvement of the TPM operating model.

• Successful delivery of one or more company-critical initiatives with measurable business impact.
• Increased predictability and transparency in program execution.
• Clear and standardized reporting mechanisms adopted by leadership.
• Reduced cross-team friction and improved delivery velocity.
• Strong executive trust in your judgment and escalation quality.
• Durable mechanisms that scale beyond a single initiative.

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field required.
• 8–12+ years of experience leading large-scale technical programs in SaaS or platform environments.
• Demonstrated experience operating at Staff-level scope across multiple engineering teams.
• Strong technical foundation with ability to understand system architecture, APIs, distributed systems concepts, data flows, and engineering trade-offs.
• Proven ability to influence senior stakeholders without direct authority.
• Exceptional written and verbal communication skills, including narrative-style executive documentation.
• Strong analytical and structured problem-solving capabilities.

• Advanced degree (MS or MBA) is a plus.
• Experience in multi-product SaaS platforms or ecosystem-based software companies.
• Experience supporting AI/ML initiatives, large integrations, or platform transformations.
• Experience building and scaling operational mechanisms in complex organizations.
• Familiarity with scaled Agile or other modern product development methodologies.

• Operate independently with minimal oversight.
• Take full ownership of ambiguous, high-risk, cross-organizational initiatives.
• Anticipate second- and third-order impacts of technical and sequencing decisions.
• Challenge assumptions constructively and influence roadmap trade-offs when necessary.
• Think in mechanisms and systems—not one-time execution fixes.
• Raise the bar on execution standards across the organization.

WHAT YOU’LL DO: 

Join the dynamic team at Kaseya as a Staff Business Operations Manager. You will play a pivotal role in driving innovation efficiency, and excellence across our cutting-edges. As an expert in cross-functional collaboration, you will be at the forefront of innovating ideas into successful realities. If you are a strategic thinker, problem solver, and advocate for operational excellence in product management, sign up for this exciting role today.

WHAT WE ARE LOOKING FOR:

An organized, excellent communicator to help amplify the success of product management at Kaseya.

The Staff Business Operations Manager will play a critical role in optimizing our product development processes, aligning cross-functional teams, and driving operational excellence within the Product organization. You’ll work closely with Product Managers, Engineering, Design, Customer Success, and other stakeholders to ensure our product roadmap is delivered on time, with quality and impact.

THE SCHEDULE: 
This role is full-time in office, in our Vancouver, Canada office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Partner with senior leaders and cross-functional teams (e.g. Product, Engineering, Marketing, Finance, Analytics) to jointly problem solve and develop solutions to complex business problems
• Lead strategic initiatives or projects end-to-end from initial hypotheses to recommendation to operationalization
• Act as the liaison between leadership, product management, engineering, design, marketing, and sales.
• Design and implement frameworks and operating models that accelerate operational excellence, decision-making, and best practices
• Notice areas for improvement and work together to improve processes.
• Anticipate and mitigate potential risks and challenges in product development.
• Provide regular updates and reports to senior management.
• Own and optimize tools that support product operations (e.g., Jira, Confluence, etc.), ensuring teams are trained and workflows are efficient.
• Encourage professional growth and development of the product organization.

WHAT YOU’LL BRING:

• Bachelor's degree in a relevant field such as Business Administration, Operations Management, Engineering, Computer Science, or related field.
• 4-6 years’ experience in product management, operations, project management, or a related field.
• Experience in cross-functional collaboration.
• Effective communication skills.
• Leadership skills to lead and motivate teams in a fast-paced environment.
• Familiarity with the industry and products.
• Adaptability and the ability to thrive in a fast-paced and ever-changing environment.

YOUR REWARD:

Join the fastest growing tech company in the world servicing over 50,000 companies globally! Earn a competitive compensation package that allows you to focus your attention on your passion in the exciting field of technology.

The base salary for this role is CAD $110,000 – $125,000 per year. Total compensation will be determined based on experience and qualifications

A benefits package including:

• Coverage for medical, dental, vision, life, and disability
• Paid Parking
• Paid Holidays
• PTO
• Casual and fun work environment
• Stock options

If this sounds like the right career to fit your personality and interests, please apply, we are looking forward to meeting you!

Job Summary

The Staff Product Manager, Kaseya Intelligence and Platform, is a senior individual contributor role responsible for shaping the long-term vision, strategy, and execution of foundational platform capabilities across Kaseya. This role sits at the intersection of product strategy, technical architecture, and cross-functional influence, driving high-impact outcomes across multiple product lines. The position is critical to enabling Kaseya’s strategic transformation through unified data, API, and AI platform capabilities that unlock new revenue streams, strengthen competitive differentiation, and improve operational scale.

Roles & Responsibilities

• Define the long-term product vision and strategy for foundational platform capabilities, including business and operational insights, AI agents, conversational assistants, unified customer data, and API models.
• Lead product strategy for platform investments by evaluating build-versus-buy decisions across core components such as data lake/lakehouse infrastructure, streaming systems, ML platforms, and analytics engines.
• Establish and drive data governance frameworks that support rapid innovation while ensuring compliance with GDPR, CCPA, and evolving global privacy requirements.
• Own the AI/ML product strategy across the platform, prioritizing investments in areas such as predictive maintenance, threat detection, operational automation, and customer insights.
• Partner closely with data science and engineering leadership to translate technical model capabilities into differentiated product features with clear customer value for MSPs and internal IT teams.
• Serve as the primary platform product management liaison to multiple Kaseya product lines, aligning stakeholder needs, influencing adjacent roadmaps, and ensuring consistency in data, telemetry, and integration standards.
• Mentor junior product managers, define best practices for platform product management, and represent the Intelligence platform in executive forums through clear narratives that connect platform investments to business outcomes.

Required Qualifications

• 5+ years of product management experience, including at least 5 years working on identity, data platforms, AI/ML products, or developer/runtime platforms at scale.
• 3+ years of experience defining and executing platform strategy in a complex, multi-product B2B environment, including cross-functional roadmap ownership across multiple teams or products.
• 3+ years of experience productizing AI/ML capabilities that solve complex data challenges, including launching features such as autonomous agents, predictive insights, or intelligent categorization into production.
• Demonstrated success leading cross-functional alignment across 3+ stakeholder groups or business units without direct authority, including driving consensus on shared platform priorities, standards, or roadmaps.
• 2+ years of hands-on experience working with modern data architectures, including at least three of the following: data lakehouse platforms, streaming technologies such as Kafka or Kinesis, feature stores, ML Ops, or API-first platform design.

 Preferred Qualifications

• Familiarity with modern data architectures, including data lakehouse patterns, streaming technologies such as Kafka or Kinesis, feature stores, ML Ops, and API-first platform design.
• Experience with data privacy and compliance requirements, including GDPR and CCPA, embedded within product and engineering processes.
• Familiarity with MSP business models, IT management workflows, or cybersecurity environments.
• Experience partnering closely with data science, engineering, and executive leadership to bring platform capabilities to market at scale.
• Demonstrated success mentoring junior product managers and helping define strong platform product management practices within an organization.
• Exceptional communication and strategic thinking skills, including the ability to write clear strategy documents, present to executive audiences, and lead structured decision-making processes.

The base salary range for this job is USD $180,000 – $200,000 / yr. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, and abilities.

At Kaseya, certain roles are eligible for benefits and additional rewards, including annual bonus and equity, allocated based on individual impact. Certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan.