Role Purpose:

We are looking for an experienced and self-driven Business Development Representative (BDR) to contribute to our growing team and business in LATAM. This role will report to the Sales development Manager. The BDR is responsible for qualifying inbound leads, driving outbound calls and campaigns, and working closely with the LATAM team marketing, channel, and sales teams to convert prospects into customers.

Role Value:

• Primary responsibility is to support the LATAM sales team in generating new business opportunities through strategic outbound calling and prospecting into target accounts.
• Qualifying inbound prospects by educating them on solutions, answering questions, and determining how they move through the sales funnel.
• Engage and maintain a pipeline of interested prospects, supporting the sales team in moving leads through the sales pipeline.
• Helping to expand within existing customer campaigns through list building and outbound campaigns.

Example Responsibilities:

• Strategic Prospecting: Identify, research, and qualify leads to build a robust pipeline based on deep industry knowledge.
• Multichannel Outreach: Create personalized sequences via Outreach using a mix of video, LinkedIn, email, and phone calls.
• Lead Qualification: Evaluate inbound and outbound leads to ensure they match the Ideal Customer Profile (ICP) before hand-off.
• Sales Alignment: Collaborate with Account Executives by providing detailed prospect intelligence to ensure productive follow-up meetings.
• Marketing Synergy: Support campaign execution and promote special events, webinars, and content to drive demand.
• Prospect Reactivation: Perform consistent follow-ups to re-engage unresponsive leads and identify new business needs.
• Data Hygiene: Maintain accurate lead data and detailed activity logs within Salesforce CRM to ensure pipeline integrity.
• Brand Awareness: Actively promote blog posts, press releases, and special projects to increase market visibility.

Experience and Qualifications:

• At least 2-3 years of B2B experience in a similar role, with a proven track record of meeting and exceeding sales targets.
• Strong work ethic with a desire to grow professionally. 
• Intellectually curious and driven by a desire to explore, ask questions, and understand their work more deeply.
• Working knowledge of the enterprise software market.
• Strong communication skills via phone and email; comfortable making cold calls.
• Hands-on experience with multiple prospecting techniques (e.g., personalized videos, social Outreach, etc.)
• Proficient in Salesforce, Outreach, and list building (e.g., LinkedIn Sales Navigator).

Great to Have Experience and Qualifications:

• Experience using Outreach, Salesforce.com, and LinkedIn Sales Navigator.
• Experience or knowledge in KYC, AML, and Compliance would be a plus.

Career Progression:

This position offers many opportunities to learn and gain experience in the field. After gaining a good understanding of the role, there are several ways to progress to other roles such as Account Executive, Account Management, or Marketing roles.

Compensation:

The hiring range for this position is from USD $17,600 to USD 22,000. This is based on Jumio’s salary band for the role. Geographical adjustment is applied for tier 1 locations and more may be available based on your skills and experience. 

This position also qualifies for sales commission. 

Role Title: Intern

Reporting to: Machine Learning Engineer

Location: Remote

Role Purpose:
The Intern will play a vital role in advancing the company's capabilities in computer vision and fraud detection projects, as well as contributing to research and development initiatives. The incumbent will assist in various tasks related to biometric data collection, algorithm testing, and model validation. Proficiency in Python, along with knowledge of machine learning and MATLAB, is essential for success in this role. Familiarity with AWS, and SageMaker is advantageous.

Example Responsibilities:

• Assist in computer vision and fraud detection projects by contributing to algorithm testing, model validation, and biometric data collection.
• Utilize Python, MATLAB, and deep learning libraries such as PyTorch and TensorFlow for image processing and analysis tasks.
• Collaborate with the research team to implement benchmarking metrics and perform ROC analysis.
• Ensure accuracy in data collection, labeling, and algorithmic testing by paying meticulous attention to detail.
• Develop and optimize SQL queries to extract, and analyze data for machine learning model training.
• Communicate effectively with team members through written and verbal channels to provide updates on project progress and findings.

Experience and Qualifications: 

Availability to start immediately is required.

• Enrollment in a graduate program in computer science, computer/electrical engineering, or related fields.
• Proficiency in Python with working knowledge of image processing libraries.
• Understanding of benchmarking metrics.
• Attention to detail and ability to adapt and learn quickly in a fast-paced environment.

Great to have Experience and Qualifications:

• Knowledge of different biometric modalities, eKYC, and presentation attacks.
• Understanding of databases, cloud computing, and storage, particularly AWS data and ML pipelines such as SageMaker and S3 buckets.

The compensation is $23 per hour. 

Machine Learning Engineer – Biometrics (Computer Vision)

We’re looking for a Staff/Senior Machine Learning Engineer with deep expertise in computer vision and biometrics to lead the design and scaling of face recognition systems in production. You’ll build and train models, and own ML systems end-to-end on AWS. The final job level for this role will be determined following the interview process.

What You’ll Do

• Lead the design and development of computer vision systems for biometrics (face attributes, detection, quality, and recognition)
• Rigorous fairness analysis and benchmarking of biometric models across various datasets and operating conditions.
• Architect, train, and optimize models using PyTorch, Tensorflow, and/or JAX
• Own and evolve end-to-end ML pipelines, from data ingestion to deployment. Design automated pipelines (Airflow) for data ingestion and cleaning. You will be responsible for curating balanced training sets and generating synthetic data to address both quality and diversity gaps.
• Production Engineering: Own the path to production. Optimize models for low-latency inference (quantization, distillation, TensorRT/ONNX) and manage deployment on AWS.
• Mentor ML engineers, conduct code/design reviews, and drive technical best practices across the Computer Vision team.

What We’re Looking For

• Experience: 5+ years of industry experience in Machine Learning, with at least 3 years dedicated to Biometrics or Face Analysis.
• Deep expertise in computer vision and biometrics, especially face recognition.
• Fairness & Ethics: You understand the sources of algorithmic bias in Computer Vision and have practical experience measuring and mitigating disparate impact.
• Strong Engineering: Expert proficiency in Python (both machine learning and vision libraries such as Pillow, OpenCV, PyTorch, etc). You write clean, modular, production-ready code.
• Systems Architecture: Experience designing end-to-end ML pipelines (Data to Train to Deploy) and working with workflow orchestrators like Airflow.
• Cloud Native: Hands-on experience scaling training jobs on multi-GPU clusters and deploying services on AWS (SageMaker, EC2, EKS).

Nice to Have

• Research Publications: Papers in CVPR, ICCV, ECCV, or FG related to face recognition, image quality assessment, or fairness.
• Large Scale Search: Experience with vector databases (e.g., Milvus, Faiss) and approximate nearest neighbor (ANN) search algorithms.
• Familiarity with privacy, security, and compliance in biometric systems.
• Mobile/Edge Experience: Experience porting models to edge or mobile devices utilizing frameworks such as CoreML, LiteRT, and/or TFLite.
• Synthetic Data: Experience using GANs or diffusion models to generate synthetic faces for training.
• Strong communication skills.

Role Description:

The Customer Success Manager is responsible for supporting and growing Jumio’s enterprise customers.  The individual will be an experienced, driven, and technical professional looking to join our Customer Success team.  This is an essential role ensuring customers are getting the most out of the Jumio solutions - you are a subject matter expert on Jumio’s solutions and a primary advocate for the customer voice.

Example Responsibilities

• Work closely with Account Management to build strong customer relationships and understand customer’s immediate and future needs
• Be a trusted voice of the customer and advocate internally on their behalf
• Build a deep understanding of Jumio’s solutions and provide technical and functional subject matter expertise
• Have strong alignment with Account Management, Customer Support, Product, and Engineering teams and understand how and when to leverage them
• Help ensure our customers are adopting the Jumio solutions they’ve purchased and are working towards their desired objectives
• Conduct and lead cadenced business reviews - review and celebrate progress, share product roadmap items and align on future objectives, and plan for mitigating or overcoming any challenges
• Partner with sales to identify and capitalize on expansion opportunities
• Minimize potential churn or other risk by communicating to Jumio leadership and building plan to actively mitigate

Experience and Qualifications 

• At least 5 years’ experience in a technical, customer-facing role
• Excellent communication and interpersonal skills
• Tenacious appetite for building product knowledge 
• Strong technical communication skills for business audience / able to provide clear technical explanations
• Ability to break down and track technical projects
• Proactive and can think further than the solution appears to require, ability to identify key areas for improvement in workflows and efficiencies
• Ability to multi-task and work in a fast-paced environment
• Excellent analytical, quality and conceptual skills
• Team player that is able to also individually perform and has a vested interest in continuous personal development
• Enjoy working in a multicultural and geographically diverse organization
• Comfortable in a rapid growth environment with high degrees of autonomy and ambiguity - used to navigating the challenges and opportunities in a start-up or scale-up business

Great to have Experience and Qualifications 

• Experience in JIRA, Confluence, and Salesforce
• Understanding of Postman
• Existing knowledge of the ID verification, AML, or KYC market and the competitive landscape
• Knowledge of user digital onboarding, payment, and/or risk management systems
• Degree education in a relevant field (e.g., Computer Science, Information Systems)
• Additional European language (German, French) would be beneficial

Role Purpose

As a DevOps Engineer IV at Jumio, you are expected to be strong in both the “Dev” and “Ops” aspects of DevOps. We are seeking someone with a deep understanding of systems architecture and core computer science concepts, who can reason about system behavior rather than simply working with current toolsets.

This is a high-bar role with significant rewards. As one of our hires in our Bengaluru office, you will help shape the team and culture, collaborate with energetic peers who will challenge and inspire you, and gain considerable international exposure with opportunities for cross-departmental impact.

Role Value

This role is an individual contributor position within the Production team, with some focus on observability to improve reliability of our platform and boost engineer productivity. You will mentor junior engineers and drive collaborative projects across teams.

Responsibilities

• Deploy, manage, and administer web services in public cloud environments.
  
  
• Design and develop solutions for secure, highly available, performant, and scalable services in elastic environments.
  
  
• Own all operational aspects of web services: automation, monitoring, alerting, reliability, and performance.
  
  
• Innovate solutions to operational challenges with a direct business impact.
  
  
• Drive resolution and communication during production-impacting incidents.
  
  
• Lead technical projects and ensure project-level deliveries.
  
  
• Collaborate effectively with engineering and business teams across continents.
  
  

Experience & Qualifications

• Bachelor’s or advanced degree in Computer Science or a related field.
  
  
• 8+ years of professional DevOps / Infrastructure management experience, with 5+ years in AWS.
  
  
• Strong foundation in operating systems, networking, distributed systems, and systems architecture.
  
  
• Proven track record of leading critical DevOps projects.
  
  
• Hands-on expertise with AWS services, orchestration (ECS, EKS), and infrastructure management.
  
  
• Proficiency with observability concepts (logs, metrics, tracing)
  
  
• Experience with SaaS observability platforms (eg Datadog, NewRelic, Honeycomb, Dynatrace…) and building in-house solutions (ELK stack, Prometheus, Grafana stack…)
  
  
• Strong scripting and automation skills (Python, Bash).
  
  
• Solid experience with Infrastructure as Code (Terraform, CloudFormation, Packer) and containerization (Docker, Kubernetes).
  
  
• Strong debugging, troubleshooting, and problem-solving abilities.
  
  
• Broad exposure to cloud-hosted applications, virtualization platforms, relational/non-relational databases, reverse proxies, and orchestration platforms.
  
  
• Excellent communication, collaboration, and stakeholder management skills.
  
  
• Demonstrated curiosity, continuous learning, and drive to raise the technical bar.
  
  

Nice to Have

• Prior experience as a senior developer or application architect.
  
  
• Experience in cloud cost optimization and exposure to FinOps concepts (cost allocation, unit economics…)
  
  
• Experience working in compliance-regulated environments (PCI DSS, ISO 27000, HIPAA, SOC 2, GDPR).
  
  

Key Characteristics & Attitudes

We hire for attitude as much as skill. Attributes highly valued across Jumio include:

• Friendly and supportive
  
  
• Adaptable and flexible
  
  
• Articulate and persuasive
  
  
• High IQ and EQ
  
  

Jumio Values

• Curious and coachable
  
  
• Commercially aware
  
  
• Resilient and tenacious
  
  
• Big-picture thinking with attention to detail
  
  

IDEAL Values: Integrity, Diversity, Empowerment, Accountability, Leading Innovation

About Jumio

Jumio is the leading provider of online identity verification, eKYC, and AML solutions. With a global footprint, we are expanding to meet strong client demand across industries such as Financial Services, Travel, Sharing Economy, Fintech, Gaming, and more.

Equal Opportunities

Jumio is a collaboration of people with diverse ideas, strengths, interests, and cultures. We welcome applications from colleagues of all backgrounds and statuses.

Role Purpose: 

Jumio is looking for a Business Development Representative (BDR) to join our Americas team and grow our SaaS business across our products and services. The primary responsibility of the BDR is to communicate the Jumio value proposition to decision-makers and influencers in order to acquire qualified opportunities. 

This role involves researching companies and contacts, inbound and outbound campaigns, and qualifying each opportunity before sending it to an Account Executive. The BDR works with demand generation to uncover and create new opportunities resulting in closed businesses.

The BDR must become well versed in the functionality and value of Jumio’s ID Verification and AML/Compliance solutions relevant to the marketplace and decision maker. This individual will report to the Business Development Manager, Americas.

Role Value: 

Collaborating with Sales and Marketing, our BDRs are the front line of offense when a company contacts us or we want to approach them.  

Responsibilities:

• Connecting with prospects using phone and email and responding to all inbound leads
• Procuring Sales Qualified Leads for Account Executives
• Documenting daily activities in Salesforce CRM
• Working closely with the sales team to accelerate the sales cycle for Enterprise accounts, and to extend reach into target accounts
• Recommending process enhancements for more targeted demand generation efforts and improved selling technique
• Representing and protecting the Jumio brand with integrity and professionalism at all times in all written and oral communications

Experience and Qualifications: 

• 3-5 years sales experience
• Proven ability to research and prospect using telephone, email and online networking sites
• Excellent oral and written communication skills
• A positive, self-starter attitude and desire to exceed expectations at every opportunity
• Attention to detail, strong organizational skills and an absolute focus on quality of work
• Proficient MS Office experience or Google Docs
• Prior experience with Salesforce CRM preferred
• Previous account entry and lead qualification experience preferred
• Marketing services sales or Software as a Service (SaaS) sales experience desired 

Great to have Experience and Qualifications:

• Established network of contacts in regional enterprise customers
• Existing knowledge of the ID verification, AML or KYC market
• Competitor product awareness and insight 
• Degree educated is preferred, not essential

Compensation:

The hiring range for this position is from $64,000,000 to $80,000. This is based on Jumio’s US national salary band for the role. Geographical adjustment is applied for tier 1 locations and more may be available based on your skills and experience. 

This position also qualifies for sales commission. 

Excellent benefits, including medical and dental insurance, health and wellness, peer recognition, flexible time off, and 401K match are also provided for all US employees.

Jumio helps organizations to know and trust their customers online. From account opening to ongoing monitoring, the Jumio platform provides advanced identity verification, risk signals and compliance solutions that help you accurately establish, maintain and reassert trust.

Example Responsibilities:

• Define and drive the product requirements and strategy (in collaboration with SVP Product & Technology) for Jumio´s ID Verification (physical and digital IDs) product line, ensuring alignment with Jumio’s overall company strategy, business goals, customer needs, and industry trends.
• Lead the strategy for next-generation identity standards, specifically focusing on the adoption and integration of Digital IDs (e.g., eIDAS 2.0, mDLs) and Agentic AI Verification.
• Execution-first mindset, working closely with Engineering and Machine Learning teams to translate strategic goals into deliverable roadmap.
• Oversee the entire product lifecycle for government-issued ID verification, from ideation to launch and ongoing optimization. Ensure products meet compliance, security, and privacy standards relevant to ID verification.
• Lead a team of Product Owners, ensure value delivery in time and quality, helping them grow their skills in agile processes, backlog management, and stakeholder communication.
• Establish and track key performance indicators (KPIs) to measure success and identify areas for improvement.
• Collaborate closely with Product Marketing to define the go-to-market strategy, positioning, and messaging for new product launches and major enhancements. Partner with Sales leadership to ensure the commercial teams are equipped with the knowledge, tools, and training required to effectively sell new identity solutions.
• Represent the company at industry events and in front of customers, helping to establish thought leadership.

Experience and Qualifications: 

• Multiple years of senior product management experience specifically within the Identity Verification (IDV), fraud prevention, or KYC/AML space.
• Experience leading Product teams with a proven track record of people leadership, coaching and team development.
• Understanding of the government-issued ID landscape. Experience with Digital IDs (e.g., mobile driver’s licenses, eIDAS wallets, verifiable credentials) is an advantage.
• Proven ability to switch between high-level strategic thinking and hands-on execution. You must be able to establish a clear understanding of business value for the team.
• Data-driven attitude, high level of accuracy and attention to detail.
• Ability to collaborate effectively with Machine Learning and Engineering teams regarding advanced technologies.
• Knowledge of agile processes and principles. Experience with the Scaled Agile Framework (SAFe) or a similar framework is an advantage.
• Proven ability to leverage AI tools (e.g., ChatGPT, Claude) to streamline workflows, including advanced prompt engineering and using AI-driven analytics to turn data into actionable insights.
• Ability to work in an international context.
• Excellent analytical, conceptual and communication skills.

Interview Process

You start with an introduction call with the Talent Business Partner, after which you proceed to a 1st interview with the Hiring Manager. Next, you are meeting with stakeholders within Product to assess your skills experience and following up you're meeting key stakeholders from the Sales and Success team to check your cross-functional collaboration practices. To wrap this up, you're meeting with the CPTO and interim CEO to go over final questions from your side. 

• Delivering against agreed new business sales targets, revenue and new logo customer acquisition
• Selling into companies across a number of industries including Sharing Economy, Gaming, Fintech, Banking and more.
• Identification and development of opportunities with successful pipeline and process management through to deal completion
• Market mapping and researching prospects and their business needs and drivers - building relationships across target customers
• Networking and event attendance and management
• Compelling articulation of Jumio’s offerings and competitive products, pricing and proposal models
• Closing deals resulting in the taking of market share from competitors
• Developing contacts through calls, emails, meetings and conferences
• Asking great questions to obtain detailed information to deliver effective solution presentations to prospects
• Maintaining accurate records of all sales activities for purposes of maintaining and further developing the Jumio’s sales pipeline
• Developing lasting, positive and productive relationships with Jumio’s clients - securing referrals and testimonials that lead to new business opportunities
• Working collaboratively with colleagues in pre-sales, marketing and account management to provide outstanding customer experience

• Must have knowledge of the ID verification, AML or KYC market
• A track record of building relationships across Enterprise Accounts at the C-Level - achieving sales quotas of $1-2M+ per year
• 5+ years experience selling value-add software solutions to new customers
• Excellent ability to identify and articulate value to customers through written and verbal communication
• Prospecting skills and experience of prioritizing potential clients
• Proven negotiation and closing skills,
• Forecasting and financial planning and strategy skills
• Proficiency in CRM - SFDC preferable

• Established network of contacts in regional enterprise customers
• Competitor product awareness and insight
• Degree educated is preferred, not essential
• Proven experience managing deal sizes ranging from $150K+
• Comfortable with sales cycles of between 3-9 months

Compensation:

The hiring range for this position is from $175,000 to $195,000. This is based on Jumio’s US salary band for the role. Geographical adjustment is applied for tier 1 locations and more may be available based on your skills and experience. 

This position also qualifies for uncapped sales commission. 

Excellent benefits, including medical and dental insurance, health and wellness, peer recognition, flexible time off, and 401K match are also provided for all US employees.

Role Purpose:

As the Vice President of Finance, you will serve as a strategic business partner to the CFO and executive leadership team, overseeing all aspects of financial planning, analysis, and reporting. This role will drive the company’s financial strategy, performance measurement, and long-term planning across all business functions. The VP of Finance will play a critical leadership role in scaling the finance organization, improving forecasting accuracy, and ensuring data-driven decision making in a fast-paced environment.

Role Value:

This executive-level position is central to driving financial excellence and operational discipline across Jumio. The VP of Finance will guide budgeting and forecasting processes, partner with departmental leaders to ensure financial accountability, and provide strategic recommendations to drive growth and profitability. As a key steward of financial performance, the VP of Finance will also lead financial infrastructure improvements, support investor and board communications, and help shape the future of the business through data-backed insights.

Example Responsibilities:

• Partner with the CFO to lead the company’s financial planning, analysis, and budgeting processes
• Oversee corporate forecasting, reporting, and strategic modeling across all departments, including top-line and expense planning
• Deliver clear and actionable financial insights to support executive decision-making
• Lead and develop a high-performing finance team, including FP&A, revenue operations, and financial systems
• Serve as a trusted advisor to the CEO, CFO, and executive team, providing strategic input on financial and business initiatives
• Collaborate closely with Sales, Marketing, Product, and Customer Success to align financial goals and performance metrics
• Drive operational efficiency through process improvements and automation of reporting and planning
• Lead company-wide budgeting and quarterly forecasting cycles, ensuring alignment with corporate strategy and targets
• Own board reporting and support investor relations through the preparation of presentations and financial narratives
• Establish and maintain financial and operational KPIs to monitor the health of the business
• Oversee financial systems and data integrity, working closely with IT and Accounting to ensure scalability
• Ensure financial discipline and rigor across the organization, helping teams make trade-offs and prioritize effectively
• Contribute to M&A analysis, scenario modeling, and strategic business case development as needed
• Ensure adherence to financial controls, compliance standards, and corporate policies

Experience and Qualifications:

• Bachelor’s Degree in Finance, Accounting, Economics, or a related field (MBA or CPA a plus)
• 10+ years of progressive experience in finance, including leadership roles within high-growth SaaS or transaction-based companies
• Proven track record of owning and scaling FP&A and business partnering functions
• Strong understanding of SaaS metrics, revenue recognition, pipeline forecasting, and operational KPIs
• Expert-level proficiency in financial modeling and tools (Excel, Salesforce, NetSuite, and planning platforms such as Adaptive, Anaplan, or similar)
• Exceptional leadership, communication, and collaboration skills across all levels of the organization
• Demonstrated ability to influence cross-functional teams and executive stakeholders with data-driven insights
• Comfortable operating at both strategic and tactical levels in a fast-paced, evolving environment
• Experience supporting investor communications and board-level reporting is a plus

The hiring range for this position is from $266,000 to $300,000. This is based on Jumio’s US national salary band for the role. Geographical adjustment is applied for tier 1 locations and more may be available based on your skills and experience. 

Excellent benefits, including medical and dental insurance, health and wellness, peer recognition, flexible time off, and 401K match are also provided for all US employees.

Role Purpose

As an Engineering Manager at Jumio, you will lead and grow a high-performing engineering team responsible for building scalable, secure, and reliable identity verification systems. You will balance people leadership, delivery ownership, and technical direction, ensuring teams execute efficiently while maintaining high engineering standards.

You will act as a bridge between product, architecture, and engineering, enabling teams to deliver customer value while fostering a strong culture of ownership, quality, and continuous improvement.

Role Value

This role is critical to Jumio’s mission of delivering best-in-class identity verification solutions. By enabling engineers to perform at their best, driving execution discipline, and upholding technical excellence, you will directly impact delivery velocity, system reliability, and long-term platform scalability.

T-Shaped Engineering Expectation

As part of Jumio’s engineering culture, you will operate as a T-shaped engineering leader, applying deep technical judgment across the full development lifecycle. This involves active contribution to design, guiding quality/testing, driving CI/CD excellence, and ensuring scalable, reliable, and secure solutions with expertise in data modeling and advanced system patterns.

Key Responsibilities

Engineering Leadership & Delivery

• Lead one or more engineering teams, owning delivery outcomes, timelines, and quality.
• Lead technical spikes or research efforts to de-risk major architectural decisions.
• Partner with Product Managers to translate business requirements into clear technical execution plans.
• Drive sprint planning, estimation, execution, retrospectives, and post-mortems.
• Ensure predictable delivery while managing technical risk and dependencies.

People Management & Mentorship

• Hire, onboard, mentor, and develop engineers across seniority levels.
• Conduct regular 1:1s, performance reviews, and career development discussions.
• Foster a culture of accountability, psychological safety, and continuous learning.
• Support engineers in growing both technically and professionally.

Quality, Reliability & Operational Excellence

• Partner across teams to ensure high availability and performance.
• Promote strong CI/CD practices, automation, and engineering hygiene.
• Oversee production readiness, incident response, and root-cause analysis.
• Ensure teams proactively address technical debt and reliability risks.

Innovation & Tooling

• Encourage adoption of modern engineering practices, frameworks, and tooling.
• Support teams in leveraging LLMs and AI-assisted development tools to improve productivity and testing efficiency.
• Continuously evaluate ways to improve developer experience and team effectiveness.
  
  

Cross-Functional Collaboration

• Work closely with Product, Design, Security, Compliance, and other engineering teams.
• Ensure alignment across teams on priorities, dependencies, and architectural direction.
• Contribute to engineering documentation, standards, and knowledge sharing.
  
  

Skills & Qualifications

Must-Have

• 10+ years of software engineering experience, with 2+ years in an engineering management role.
• Strong background in backend systems (e.g., Java, Spring Boot, microservices architecture).
• Experience leading Agile teams and managing end-to-end delivery.
• Hands-on experience with containerization (Docker), version control (Git), and Agile methodologies
• Proven ability to mentor engineers and build high-performing teams.
• Strong communication, stakeholder management, and execution skills.
• Experience with AWS cloud platform.
  
  

Nice-to-Have

• Exposure to frontend technologies (React, Angular) to support full-stack teams.
• Familiarity with DevOps practices, containerization (Docker), and IaC tools like Terraform.
• Understanding of secure coding practices and GDPR-compliant development.
• Interest or experience in integrating AI/LLM tools into engineering workflows.
  
  

@Work

You’ll be part of a collaborative, fast-paced engineering organization with the flexibility to work remotely or from our Bangalore office (Prestige Tech Park III). In this role, you’ll partner with strong engineering leaders and teams to build high-quality, impactful solutions in digital identity verification., while building teams that are proud of both what they deliver and how they deliver it.

Role Purpose

At Jumio, we’re building trusted identity solutions powered by machine learning and biometrics. As a Backend Engineer, you will design and operate backend services that bring machine learning models into production. You’ll work closely with Machine Learning Engineers to transform models into scalable, reliable, and high-performance services running on AWS.

What You’ll Do

• Design, build, and maintain backend services for deploying and serving ML models in production

• Develop high-performance APIs and services in Java, with supporting components in Python

• Deploy and operate services on AWS using ECS + Fargate, SageMaker, or EC2 with Kubernetes

• Enable both real-time (low-latency) and batch inference workflows

• Ensure service reliability, scalability, and performance in production environments

• Implement and maintain CI/CD pipelines and deployment automation

• Monitor systems using observability tools and proactively resolve production issues

• Collaborate with ML engineers to optimize model serving and integration workflows

What We’re Looking For

• Strong backend engineering fundamentals with proficiency in Java

• Working knowledge of Python, especially in ML-related workflows

• Hands-on experience with AWS services (ECS, EC2, DynamoDB, Redis, S3, SageMaker)

• Experience with containers and orchestration (Docker, ECS, Kubernetes)

• Familiarity with Terraform or other infrastructure-as-code tools

• Experience building and operating production systems with CI/CD and monitoring

• Experience with observability tools (Datadog, New Relic, or similar)

• Understanding of how ML models are deployed and served in production

• Strong problem-solving skills and ability to work in a fast-paced environment

Nice to Have

• Experience with asynchronous programming and concurrent systems

• Familiarity with MLOps or ML platform concepts

• Experience optimizing low-latency, high-throughput systems

• Exposure to model lifecycle management (training → deployment → monitoring)

Role Purpose

We’re looking for a Staff/Senior Machine Learning Engineer with deep expertise in computer vision and biometrics to lead the design and scaling of face recognition systems in production. You’ll build and train models, and own ML systems end-to-end on AWS. The final job level for this role will be determined following the interview process.

What You’ll Do

Lead the design and development of computer vision systems for biometrics (face attributes, detection, quality, and recognition)
Rigorous fairness analysis and benchmarking of biometric models across various datasets and operating conditions.
Architect, train, and optimize models using PyTorch, Tensorflow, and/or JAX
Own and evolve end-to-end ML pipelines, from data ingestion to deployment. Design automated pipelines (Airflow) for data ingestion and cleaning. You will be responsible for curating balanced training sets and generating synthetic data to address both quality and diversity gaps.
Production Engineering: Own the path to production. Optimize models for low-latency inference (quantization, distillation, TensorRT/ONNX) and manage deployment on AWS.
Mentor ML engineers, conduct code/design reviews, and drive technical best practices across the Computer Vision team.

What We’re Looking For

Experience: 5+ years of industry experience in Machine Learning, with at least 3 years dedicated to Biometrics or Face Analysis.
Deep expertise in computer vision and biometrics, especially face recognition.
Fairness & Ethics: You understand the sources of algorithmic bias in Computer Vision and have practical experience measuring and mitigating disparate impact.
Strong Engineering: Expert proficiency in Python (both machine learning and vision libraries such as Pillow, OpenCV, PyTorch, etc). You write clean, modular, production-ready code.
Systems Architecture: Experience designing end-to-end ML pipelines (Data to Train to Deploy) and working with workflow orchestrators like Airflow.
Cloud Native: Hands-on experience scaling training jobs on multi-GPU clusters and deploying services on AWS (SageMaker, EC2, EKS).

Nice to Have

Research Publications: Papers in CVPR, ICCV, ECCV, or FG related to face recognition, image quality assessment, or fairness.
Large Scale Search: Experience with vector databases (e.g., Milvus, Faiss) and approximate nearest neighbor (ANN) search algorithms.
Familiarity with privacy, security, and compliance in biometric systems.
Mobile/Edge Experience: Experience porting models to edge or mobile devices utilizing frameworks such as CoreML, LiteRT, and/or TFLite.
Synthetic Data: Experience using GANs or diffusion models to generate synthetic faces for training.
Strong communication skills.

Role Purpose:

Our Solutions Engineers help customers understand how to get the best out of jumio’s products. They provide technical and functional expertise for our next-gen Jumio Platform, including our award-winning identity verification technology and powerful risk signals. in collaboration with colleagues from Sales, Product, Engineering, Account Management, and Marketing.

Role Vale:

Increase pipeline conversion rates to grow revenue, and ensure high levels of customer satisfaction are just some of the high-value outputs from the Solutions Engineer. You will play a major role in improving and expanding the existing processes such as pre-sales technical presentations, product testing, integration, and customer onboarding. You are the subject matter expert for how our solutions can add value to the customer's user journey, specifically through the web, mobile SDK, and different API channels. Your performance has a direct impact on the overall sales team's effectiveness. Ultimately, it's about helping to drive continued growth and success while growing your own career.

Example Responsibilities:

• Lead the pre-sales activities, including asking investigative questions to understand the intended use case and propose recommendation(s) on how best to implement our solution to meet their requirements
• Creating and leading customer-facing technical presentations
• Deliver live demo, showcasing our technical capabilities and the best of Our solution
• Actively aiding the Bid Management team in the completion of solution proposals, RFPs, and RFIs
• Managing the onboarding of enterprise customers from kick-off meetings with business and project teams to Going Live
• Provide technical and functional subject matter expertise for Our suite of products and APIs.
• Working closely with Product Management, Marketing, and other business units to maintain and improve the technical and functional knowledge of existing and new product features
• When required, deliver a bespoke demo for selected customers

Experience and Qualifications:

• Proven professional experience of 5+ years in Technical Pre-sales, Technical Implementation Management, or Technical Consulting roles, including exposure to complex environments
• Strong customer-facing experience, used to interacting with all levels and departments across enterprise customers
• Strong presentation and customer-facing skills combined with excellent verbal and written communication skills in English and Chinese (Mandarin)
• In-depth technical knowledge, including web or mobile programming (iOS, Android) and scripting languages (including, but not limited to Java, Objective C, .NET, Swift, XML, and PHP)
• Experience in integration APIs
• Comfortable in a rapid growth environment with high degrees of autonomy and ambiguity - used to navigating the challenges and opportunities in a start-up or scale-up business

Great to have Experience and Qualifications:

• Existing knowledge of the ID verification, AML, or KYC market and the competitive landscape
• Knowledge of user digital onboarding, payment, and/or risk management systems
• Degree education in a relevant field (e.g., Computer Science, Engineering)
• A 'customer success' mentality, able to make using our products as painless and positive as possible for customers - leading to increasing volumes of transactions

@Work:

Jumio Singapore office is located in Suntec City. It is the APAC headquarters comprising a small team of energetic, motivated staff members across sales, consulting, marketing functions. It is a friendly, social culture where everyone comes together to celebrate each other’s success and provide support in resolving challenges.

• Honest
• Positive
• Knowledgeable
• Caring
• Listening
• Energy

Role Purpose 

The Machine Learning Engineer III will play a critical role in advancing Jumio's Extraction team's mission to develop and enhance state-of-the-art solutions for data extraction for ID verification purposes. This role is essential for ensuring the highest standards of security and user verification through the application of advanced machine learning and deep learning techniques, ultimately contributing to Jumio's leadership in the online identity verification, eKYC, and AML solutions market

Role Value 

As a Machine Learning Engineer III at Jumio, you will have the opportunity to significantly impact the security and user experience of our ID verification solutions. Your expertise in machine learning, deep learning, and computer vision will drive the development of innovative algorithms that keep Jumio at the forefront of the industry. By deploying and maintaining these models in production, you will ensure the robustness and reliability of our solutions, supporting our clients across diverse industries such as Financial Services, Travel, Sharing Economy, Fintech, and Gaming. Your contributions will be pivotal in maintaining Jumio's reputation as the leading provider of online identity verification solutions, helping to meet the growing demand for secure and seamless user verification globally.

Example Responsibilities

. 

• Design and implement machine learning, deep learning, classical CV and NLP algorithms focused on data extraction.
• Research to support the deployment of advanced algorithms.
• Develop, evolve, and support production-quality code.
• Deploy models as AWS SageMaker endpoints or directly onto devices.
• Stay updated with the latest advancements in deep learning, computer vision, and NLP by engaging with academic papers and attending industry conferences.
• Work collaboratively with other engineers and product managers in an Agile development environment.

Experience and Qualifications 

• Bachelor's or Master's degree in Computer Science, Data Science, Machine Learning, or a related field.
• A minimum of 6+ years of commercial experience in the field of computer vision, ML or a related area, not including time spent studying (5 years with Master’s).
• Proficiency in computer vision, deep learning and natural language processing techniques.
• Proficiency in working with LLMs and VLMs.
• Hands-on experience with PyTorch or TensorFlow, OpenCV, SKLearn, and in developing production-grade Python code.
• Demonstrated experience in implementing best practices for monitoring and maintaining ML models in production environments.
• Experience in building, training, and deploying ML models to production environments.
• Strong communication and problem-solving skills.

Great to have Experience and Qualifications 

• PhD in Computer Science or related field with a specialization in computer vision, deep learning or NLP.
• Experience in developing algorithms for OCR, text extraction and text understanding.
• End to end experience (training, deploying, monitoring) with shipping VLM and LLM models in a production environment.
• Understanding of Spring / Java based system architectures.
• Experience with cloud environments - AWS / GCP.

Jumio Values 

• IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation

@Work
Our newest office, Jumio is in Prestige Tech Park III and growing fast. A hub of technical excellence with Machine Learning enablement at its core the engineers and team are committed to learning and innovation. They set the bar high. In a recent culture survey, these attributes were rated particularly highly in Jumio’s Indian offices.

Role Purpose:

Enterprise Account Managers ensure our largest customers maximize the value of using Jumio’s ID Verification products – helping them to eliminate identity fraud and onboard customers quickly and securely. There is also a significant commercial emphasis on achieving substantial revenue growth within these accounts by identifying new areas and use cases for our market-leading products.

Role Value:

Enterprise Account Managers are responsible for a major portion of Jumio’s revenue and play a critical role in managing our highest-value accounts. Balancing customer satisfaction with commercial objectives, this role directly impacts our revenue, customer retention, and EBITDA growth.

Example Responsibilities:

• Leading the overall long-term strategy and relationships across the assigned enterprise account portfolio.
• Achieving significant financial targets and growth across a range of large accounts in various industries.
• Work with management to define account strategies and identify opportunities for business expansion.
• Interact with clients to ensure high levels of customer satisfaction through a consultative approach.
• Develop and execute comprehensive account plans, consistently meeting and exceeding targets.
• Articulate compelling value propositions about Jumio’s services to drive client engagement and satisfaction.
• Work cross-functionally with Solution Engineering, Marketing, and Finance teams to maximize account growth and service excellence.
• Draft and present detailed business reports, providing insights and updates on account performance.
• Provide valuable feedback to Product and Marketing teams to continuously enhance our products and the value delivered to clients.

Experience and Qualifications:

• Demonstrated experience as an account manager within the identity verification sector, with a proven track record of managing key accounts and achieving revenue targets.
• Positive attitude, team-oriented, and a self-starter who can work independently and collaboratively to achieve account goals and contribute to the organization’s success.
• Proven experience in managing high-value enterprise accounts within the identity verification sector, with a strong track record of meeting and exceeding revenue and growth targets.
• Experience with Salesforce or similar CRM tools for managing accounts and tracking performance.
• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and effectively.
• Professional, ambitious, determined, and results-oriented mindset.

Compensation:

• The hiring range for this position is from $133,801 - $161,746. This represents the base salary, based on Jumio’s US national salary band for the role. Geographical adjustment is applied for tier 1 locations and more may be available based on your skills and experience. 
• This position also qualifies for uncapped sales commission. 
• Excellent benefits including medical and dental insurance health and wellness, peer recognition, flexible time off, and 401K match are also provided for all US employees.

Role Description:  Resourceful, experienced and results-driven B2B enterprise software marketer with a proven track record of strong partnership across go-to-market teams to boost brand visibility, accelerate pipeline, and help make the digital world safer.

Example Responsibilities

• Own and execute the marketing strategy for the APAC region, working in close coordination with the global marketing team based in the U.S.
• A proven history of building and leading APAC marketing strategies and execution from scratch.
• Experience launching GTM marketing strategies in new markets, e.g., South East Asia, North Asia, Australia, and Japan regions.
• Ability to design and run ICP account engagement campaigns in close partnership with AE and BDR teams.
• Strong experience in partner and alliance marketing – including resellers, GSIs, distributors, Big 4 firms, Oracle FSGBU, and ERP vendors.
• Plan and manage regional customer events across Geos, enhancing customer engagement and brand presence.
• Proven experience in generating marketing-sourced pipeline and executing customer roadshows that can be replicated and localised across multiple regions (e.g. Malaysia, Philippines, etc.).
• Develop and manage the regional marketing budget, ensuring efficient spend aligned with business goals.
• Track and analyze campaign performance and web analytics, optimizing activities to maximize ROI.
• Report on regional marketing performance using Salesforce and marketing analytics tools to inform stakeholders and guide strategy.
• Create compelling, localized content and customer stories, as well as region-specific thought leadership.
• Attend key industry events and internal team meetings, with occasional travel across APAC and globally.

Experience and Qualifications

• Proven experience in driving growth and brand awareness for fast-growing B2B enterprise software
• A track record of organizing prospect and customer-facing events 
• A self-starter with a growth mindset – this is a standalone role based in Singapore and covering the APAC market
• Experience marketing AI solutions to organizations across APAC
• Highly data-driven with account-based Marketing experience - ability to produce insightful reporting
• Experience managing a BDR team
• Excellent written and verbal communication skills in English; Mandarin is a plus

Great to have Experience and Qualifications

• Degree-education in a relevant field is preferred, not essential
• Experience in regtech, KYC, fraud prevention, cybersecurity, biometrics, or related solutions is a strong advantage
• Additional language skills, especially Mandarin, are a plus

Role Purpose: The Machine Learning Engineer IV will play a critical role in advancing Jumio's Fraud team's mission to develop and enhance state-of-the-art solutions for fraud detection for ID verification purposes. This role is essential for ensuring the highest standards of security and user verification through the application of advanced machine learning and deep learning techniques, ultimately contributing to Jumio's leadership in the online identity verification, eKYC, and AML solutions market

Role Value: As a Machine Learning Engineer IV at Jumio, you will have the opportunity to significantly impact the security and user experience of our ID verification solutions. Your expertise in deep learning and computer vision will drive the development of innovative algorithms that keep Jumio at the forefront of the industry. By deploying and maintaining these models in production, you will ensure the robustness and reliability of our solutions, supporting our clients across diverse industries such as Financial Services, Travel, Sharing Economy, Fintech, and Gaming. Your contributions will be pivotal in maintaining Jumio's reputation as the leading provider of online identity verification solutions, helping to meet the growing demand for secure and seamless user verification globally.

Example Responsibilities

. 

• Develop, maintain, and own key fraudulent CV models of Jumio, which shapes the whole fraud product offering of Jumio. 
• Design and implement machine learning, deep learning, classical CV focused on fraud detection.
• Research to support the deployment of the advanced algorithms.
• Deploy models as AWS SageMaker endpoints or directly onto devices.
• Stay updated with the latest advancements in machine learning, deep learning, and computer vision by engaging with academic papers and attending industry conferences.
• Work collaboratively with other engineers and product managers in an Agile development environment.

Experience and Qualifications 

• Bachelor's or Master's degree in Computer Science, Data Science, Machine Learning, or a related field.
• A minimum of 6+ years of commercial experience in the field of machine learning/deep learning, not including time spent studying (2 years with Master’s).
• Must have: experience with training of DL models for deepfakes, synthetic data, or gen AI data detection.
• Deep understanding of how to convert ML metrics to product goals. 
• Hands-on experience with PyTorch or TensorFlow, SKLearn, and in developing production-grade Python code.
• Demonstrated experience in implementing best practices for monitoring and maintaining ML models in production environments.
• Strong communication and problem-solving skills.

Great to have Experience and Qualifications 

• Experience in working with LLM’s or VLM’s.
• Work with image or video generation.
• Experience with cloud environments - AWS / GCP.
• Experience in working in global organizations across several timezones