What you will be doing

• Inbound Logistics: Oversee the unloading of shuttles (trucks) coming from the sorting center and scan packages to integrate them into the Hub's inventory.
• Storage Management: Physically organize the Hub (shelving, sorting zones) to optimize space and ensure packages can be located within seconds.
• Reverse Logistics: Identify unclaimed packages within the set deadlines, scan them, and prepare them for return to the central warehouse.
• Physical Audits: Perform regular and rolling inventories to ensure physical stock perfectly matches the warehouse management system (WMS).
• Reception & Delivery: Ensure every customer is welcomed according to Jumia standards and that counter waiting times are minimized.
• Live Problem Solving: Manage on-site customer complaints (missing packages, system errors, withdrawal code issues) with calmness and professionalism.
• Hub Maintenance: Guarantee the cleanliness, security, and respect for Jumia's visual identity both inside and outside the station.
• Daily Supervision: Manage schedules, breaks, and rotations for the PUS (Pick-Up Station) agents and Customer Service Associates assigned to the Hub.
• Training: Train new agents on Jumia tools (scanners, delivery apps) and customer service etiquette.
• Performance Tracking: Monitor the individual productivity of agents (number of packages delivered per hour) and provide daily motivation.
• Payment Reconciliation: Oversee daily collections (Cash on Delivery, Mobile Money, POS) and ensure the cash drawer matches the delivered packages.
• Bank Deposits: Prepare and secure cash deposits according to strict Jumia procedures.
• Security: Ensure the safety of the building, the inventory (theft prevention/shrinkage), and the staff.

What we are looking for

• Education: Degree (High School Diploma to Associate's Degree/Bac to Bac+2) in Business Management, Logistics, Management, or equivalent.
• Experience: Minimum of 2 to 4 years of experience in managing a shop, an agency, or in retail logistics.
• Technical Skills: Mastery of basic IT tools (Excel for daily reports, familiarity with scanning/barcode systems).
• Financial Rigor: Excellent cash management skills and the ability to handle financial flows with absolute precision.
• Inventory Knowledge: Understanding of basic inventory management principles (FIFO, audits).
• Proximal Leadership: Ability to supervise, give feedback to, and motivate a small team on the ground.
• Customer Service Mindset: Empathy, patience, and excellent professional presentation.
• "Hands-on" Reactivity: Proactive approach to operational tasks, including unloading, shelving, or serving customers during peak periods.
• Integrity: Zero tolerance for cash or inventory discrepancies.

We aim to provide a comprehensive assessment by respecting your time and investment in this process. Having said that, we would also like to give you full visibility into the recruitment process which will consist of two main stages: 

1. HR meeting  
2. Business meeting #1 with your potential manager 

The deadline for submitting your application is May 29th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.

What you will be doing

• Inbound Logistics: Oversee the unloading of shuttles (trucks) coming from the sorting center and scan packages to integrate them into the Hub's inventory.
• Storage Management: Physically organize the Hub (shelving, sorting zones) to optimize space and ensure packages can be located within seconds.
• Reverse Logistics: Identify unclaimed packages within the set deadlines, scan them, and prepare them for return to the central warehouse.
• Physical Audits: Perform regular and rolling inventories to ensure physical stock perfectly matches the warehouse management system (WMS).
• Reception & Delivery: Ensure every customer is welcomed according to Jumia standards and that counter waiting times are minimized.
• Live Problem Solving: Manage on-site customer complaints (missing packages, system errors, withdrawal code issues) with calmness and professionalism.
• Hub Maintenance: Guarantee the cleanliness, security, and respect for Jumia's visual identity both inside and outside the station.
• Daily Supervision: Manage schedules, breaks, and rotations for the PUS (Pick-Up Station) agents and Customer Service Associates assigned to the Hub.
• Training: Train new agents on Jumia tools (scanners, delivery apps) and customer service etiquette.
• Performance Tracking: Monitor the individual productivity of agents (number of packages delivered per hour) and provide daily motivation.
• Payment Reconciliation: Oversee daily collections (Cash on Delivery, Mobile Money, POS) and ensure the cash drawer matches the delivered packages.
• Bank Deposits: Prepare and secure cash deposits according to strict Jumia procedures.
• Security: Ensure the safety of the building, the inventory (theft prevention/shrinkage), and the staff.

What we are looking for

• Education: Degree (High School Diploma to Associate's Degree/Bac to Bac+2) in Business Management, Logistics, Management, or equivalent.
• Experience: Minimum of 2 to 4 years of experience in managing a shop, an agency, or in retail logistics.
• Technical Skills: Mastery of basic IT tools (Excel for daily reports, familiarity with scanning/barcode systems).
• Financial Rigor: Excellent cash management skills and the ability to handle financial flows with absolute precision.
• Inventory Knowledge: Understanding of basic inventory management principles (FIFO, audits).
• Proximal Leadership: Ability to supervise, give feedback to, and motivate a small team on the ground.
• Customer Service Mindset: Empathy, patience, and excellent professional presentation.
• "Hands-on" Reactivity: Proactive approach to operational tasks, including unloading, shelving, or serving customers during peak periods.
• Integrity: Zero tolerance for cash or inventory discrepancies.

We aim to provide a comprehensive assessment by respecting your time and investment in this process. The recruitment process will consist of two main stages:

1. HR meeting
2. Business meeting #1 with your potential manager

The deadline for submitting your application is May 29th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.

What you will be doing

• Inbound Logistics: Oversee the unloading of shuttles (trucks) coming from the sorting center and scan packages to integrate them into the Hub's inventory.
• Storage Management: Physically organize the Hub (shelving, sorting zones) to optimize space and ensure packages can be located within seconds.
• Reverse Logistics: Identify unclaimed packages within the set deadlines, scan them, and prepare them for return to the central warehouse.
• Physical Audits: Perform regular and rolling inventories to ensure physical stock perfectly matches the warehouse management system (WMS).
• Reception & Delivery: Ensure every customer is welcomed according to Jumia standards and that counter waiting times are minimized.
• Live Problem Solving: Manage on-site customer complaints (missing packages, system errors, withdrawal code issues) with calmness and professionalism.
• Hub Maintenance: Guarantee the cleanliness, security, and respect for Jumia's visual identity both inside and outside the station.
• Daily Supervision: Manage schedules, breaks, and rotations for the PUS (Pick-Up Station) agents and Customer Service Associates assigned to the Hub.
• Training: Train new agents on Jumia tools (scanners, delivery apps) and customer service etiquette.
• Performance Tracking: Monitor the individual productivity of agents (number of packages delivered per hour) and provide daily motivation.
• Payment Reconciliation: Oversee daily collections (Cash on Delivery, Mobile Money, POS) and ensure the cash drawer matches the delivered packages.
• Bank Deposits: Prepare and secure cash deposits according to strict Jumia procedures.
• Security: Ensure the safety of the building, the inventory (theft prevention/shrinkage), and the staff.

What we are looking for

• Education: Degree (High School Diploma to Associate's Degree/Bac to Bac+2) in Business Management, Logistics, Management, or equivalent.
• Experience: Minimum of 2 to 4 years of experience in managing a shop, an agency, or in retail logistics.
• Technical Skills: Mastery of basic IT tools (Excel for daily reports, familiarity with scanning/barcode systems).
• Financial Rigor: Excellent cash management skills and the ability to handle financial flows with absolute precision.
• Inventory Knowledge: Understanding of basic inventory management principles (FIFO, audits).
• Proximal Leadership: Ability to supervise, give feedback to, and motivate a small team on the ground.
• Customer Service Mindset: Empathy, patience, and excellent professional presentation.
• "Hands-on" Reactivity: Proactive approach to operational tasks, including unloading, shelving, or serving customers during peak periods.
• Integrity: Zero tolerance for cash or inventory discrepancies.

Recruitment Process

We aim to provide a comprehensive assessment by respecting your time and investment in this process. The recruitment process will consist of two main stages:

1. HR meeting
2. Business meeting #1 with your potential manager

The deadline for submitting your application is May 29th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.

What you will be doing

• Inbound Logistics: Oversee the unloading of shuttles (trucks) coming from the sorting center and scan packages to integrate them into the Hub's inventory.
• Storage Management: Physically organize the Hub (shelving, sorting zones) to optimize space and ensure packages can be located within seconds.
• Reverse Logistics: Identify unclaimed packages within the set deadlines, scan them, and prepare them for return to the central warehouse.
• Physical Audits: Perform regular and rolling inventories to ensure physical stock perfectly matches the warehouse management system (WMS).
• Reception & Delivery: Ensure every customer is welcomed according to Jumia standards and that counter waiting times are minimized.
• Live Problem Solving: Manage on-site customer complaints (missing packages, system errors, withdrawal code issues) with calmness and professionalism.
• Hub Maintenance: Guarantee the cleanliness, security, and respect for Jumia's visual identity both inside and outside the station.
• Daily Supervision: Manage schedules, breaks, and rotations for the PUS (Pick-Up Station) agents and Customer Service Associates assigned to the Hub.
• Training: Train new agents on Jumia tools (scanners, delivery apps) and customer service etiquette.
• Performance Tracking: Monitor the individual productivity of agents (number of packages delivered per hour) and provide daily motivation.
• Payment Reconciliation: Oversee daily collections (Cash on Delivery, Mobile Money, POS) and ensure the cash drawer matches the delivered packages.
• Bank Deposits: Prepare and secure cash deposits according to strict Jumia procedures.
• Security: Ensure the safety of the building, the inventory (theft prevention/shrinkage), and the staff.

What we are looking for

• Education: Degree (High School Diploma to Associate's Degree/Bac to Bac+2) in Business Management, Logistics, Management, or equivalent.
• Experience: Minimum of 2 to 4 years of experience in managing a shop, an agency, or in retail logistics.
• Technical Skills: Mastery of basic IT tools (Excel for daily reports, familiarity with scanning/barcode systems).
• Financial Rigor: Excellent cash management skills and the ability to handle financial flows with absolute precision.
• Inventory Knowledge: Understanding of basic inventory management principles (FIFO, audits).
• Proximal Leadership: Ability to supervise, give feedback to, and motivate a small team on the ground.
• Customer Service Mindset: Empathy, patience, and excellent professional presentation.
• "Hands-on" Reactivity: Proactive approach to operational tasks, including unloading, shelving, or serving customers during peak periods.
• Integrity: Zero tolerance for cash or inventory discrepancies.

We aim to provide a comprehensive assessment by respecting your time and investment in this process. Having said that, we would also like to give you full visibility into the recruitment process which will consist of two main stages: 

1. HR meeting  
2. Business meeting #1 with your potential manager 

The deadline for submitting your application is May 29th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.

What you will be doing

• Inbound Logistics: Oversee the unloading of shuttles (trucks) coming from the sorting center and scan packages to integrate them into the Hub's inventory.
• Storage Management: Physically organize the Hub (shelving, sorting zones) to optimize space and ensure packages can be located within seconds.
• Reverse Logistics: Identify unclaimed packages within the set deadlines, scan them, and prepare them for return to the central warehouse.
• Physical Audits: Perform regular and rolling inventories to ensure physical stock perfectly matches the warehouse management system (WMS).
• Reception & Delivery: Ensure every customer is welcomed according to Jumia standards and that counter waiting times are minimized.
• Live Problem Solving: Manage on-site customer complaints (missing packages, system errors, withdrawal code issues) with calmness and professionalism.
• Hub Maintenance: Guarantee the cleanliness, security, and respect for Jumia's visual identity both inside and outside the station.
• Daily Supervision: Manage schedules, breaks, and rotations for the PUS (Pick-Up Station) agents and Customer Service Associates assigned to the Hub.
• Training: Train new agents on Jumia tools (scanners, delivery apps) and customer service etiquette.
• Performance Tracking: Monitor the individual productivity of agents (number of packages delivered per hour) and provide daily motivation.
• Payment Reconciliation: Oversee daily collections (Cash on Delivery, Mobile Money, POS) and ensure the cash drawer matches the delivered packages.
• Bank Deposits: Prepare and secure cash deposits according to strict Jumia procedures.
• Security: Ensure the safety of the building, the inventory (theft prevention/shrinkage), and the staff.

What we are looking for

• Education: Degree (High School Diploma to Associate's Degree/Bac to Bac+2) in Business Management, Logistics, Management, or equivalent.
• Experience: Minimum of 2 to 4 years of experience in managing a shop, an agency, or in retail logistics.
• Technical Skills: Mastery of basic IT tools (Excel for daily reports, familiarity with scanning/barcode systems).
• Financial Rigor: Excellent cash management skills and the ability to handle financial flows with absolute precision.
• Inventory Knowledge: Understanding of basic inventory management principles (FIFO, audits).
• Proximal Leadership: Ability to supervise, give feedback to, and motivate a small team on the ground.
• Customer Service Mindset: Empathy, patience, and excellent professional presentation.
• "Hands-on" Reactivity: Proactive approach to operational tasks, including unloading, shelving, or serving customers during peak periods.
• Integrity: Zero tolerance for cash or inventory discrepancies.

Recruitment Process

We aim to provide a comprehensive assessment by respecting your time and investment in this process. The recruitment process will consist of two main stages:

1. HR meeting
2. Business meeting #1 with your potential manager

The deadline for submitting your application is May 29th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.

What you will be doing

• Inbound/Outbound Supervision: Actively coordinate the unloading of shuttles. Ensure every package is scanned without delay and stored in the correct zone.
• Returns Management (RTO): Daily sort and scan expired packages to return them to the central sorting center without errors.
• Maintenance of Order: Guarantee perfect organization of the back-office to ensure fast customer service.
• Task Allocation: Assign roles to junior operators, such as counter service or scanning, based on customer flow.
• Continuous Training: Support new agents on the ground by demonstrating tool usage and customer service standards.
• Back-up Management: Take charge of the Hub in the Manager's absence to ensure continuity of service and reporting.
• Queue Management: Intervene during peak traffic periods to accelerate package delivery and clear the counter.
• Escalation: Handle dissatisfied customers or complex cases, such as incorrect PIN codes or system discrepancies.
• Inventories: Assist the Manager in physical counts to identify stock gaps.
• Quality Control: Verify that equipment like scanners and POS terminals are functional at the start of the day.

What we are looking for

• Education: High School Diploma to Associate's Degree (Bac to Bac+2).
• Experience: 1 to 2 years of field experience in logistics, retail, or customer service. Previous experience at Jumia is a major asset.
• Technical Skills: Perfect mastery of logistics scanning tools and WMS mobile applications.
• IT Literacy: Basic knowledge of Excel for sending simple operational reports.
• Analytical Skills: Ability to quickly understand operational dashboards.
• 100% "Hands-on": Ready to carry loads, organize, and lead by example on the floor.
• Exemplarity & Pedagogy: Capable of guiding colleagues in a professional and firm manner.
• Stress Management: Maintain composure during high-pressure periods like Black Friday.

We aim to provide a comprehensive assessment by respecting your time and investment in this process. The recruitment process will consist of two main stages:

1. HR meeting
2. Business meeting #1 with your potential manager

The deadline for submitting your application is May 29th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.

What you will be doing

• Field Control: Conduct regular and unannounced visits to hubs and agencies to ensure full compliance with Standard Operating Procedures (SOPs) and the achievement of the PUS Audit Score.
• Remittance Management: Ensure rigorous tracking of amounts due from 3PLs and lead follow-ups with PUS Managers for fund recovery to prevent errors and theft.
• Payment Digitalization: Lead the systematic migration and monitor the use of Mobile Money (Wave) and Jumia Post Pay across all hubs to secure financial flows.
• Loss Reduction (QRR): Take direct responsibility for reducing the Loss & Defective / NMV ratio (1st & Last Mile) and ensure package integrity by combating breakage.
• End-to-End (E2E) Optimization: Guarantee improvement in speed indicators, specifically Buyer E2E, E2E Forward, and Network Dispatch to Last Mile Receive.
• Success Rate: Achieve the targets for the Post Paid Closed Success Rate PUS.
• Action Plans: Analyze performance data to implement immediate corrective measures in underperforming agencies.
• Skills Development: Facilitate training and refresher sessions for PUS teams based on investigation reports and field feedback.
• DSAT Improvement: Directly impact the DSAT PG (PUS) by guaranteeing a seamless customer experience from package reception to final delivery.
• Coaching: Support managers in the field to strengthen their operational leadership and mastery of tools such as scanners and information systems.
• Prospecting: Actively participate in the selection of new strategic partners.
• Commissioning: Oversee the physical installation, initial training, and launch of new agencies to ensure a rapid and compliant scale-up.

What we are looking for

• Experience: Proven experience in managing logistics operations, retail, or distribution network management.
• Analytical Skills: Strong data analysis capability and a results-driven mindset (KPI oriented).
• Integrity: Irreproachable integrity and rigor in financial monitoring.
• Communication: Excellent communicator, capable of training and mobilizing diverse teams.
• Mobility: Field-based position requiring frequent travel, approximately 80% of the time.

We aim to provide a comprehensive assessment by respecting your time and investment in this process. The recruitment process will consist of two main stages:

1. HR meeting
2. Business meeting #1 with your potential manager

The deadline for submitting your application is May 29th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.

What you will be doing

• Inbound Logistics: Oversee the unloading of shuttles (trucks) coming from the sorting center and scan packages to integrate them into the Hub's inventory.
• Storage Management: Physically organize the Hub (shelving, sorting zones) to optimize space and ensure packages can be located within seconds.
• Reverse Logistics: Identify unclaimed packages within the set deadlines, scan them, and prepare them for return to the central warehouse.
• Physical Audits: Perform regular and rolling inventories to ensure physical stock perfectly matches the warehouse management system (WMS).
• Reception & Delivery: Ensure every customer is welcomed according to Jumia standards and that counter waiting times are minimized.
• Live Problem Solving: Manage on-site customer complaints (missing packages, system errors, withdrawal code issues) with calmness and professionalism.
• Hub Maintenance: Guarantee the cleanliness, security, and respect for Jumia's visual identity both inside and outside the station.
• Daily Supervision: Manage schedules, breaks, and rotations for the PUS (Pick-Up Station) agents and Customer Service Associates assigned to the Hub.
• Training: Train new agents on Jumia tools (scanners, delivery apps) and customer service etiquette.
• Performance Tracking: Monitor the individual productivity of agents (number of packages delivered per hour) and provide daily motivation.
• Payment Reconciliation: Oversee daily collections (Cash on Delivery, Mobile Money, POS) and ensure the cash drawer matches the delivered packages.
• Bank Deposits: Prepare and secure cash deposits according to strict Jumia procedures.
• Security: Ensure the safety of the building, the inventory (theft prevention/shrinkage), and the staff.

What we are looking for

• Education: Degree (High School Diploma to Associate's Degree/Bac to Bac+2) in Business Management, Logistics, Management, or equivalent.
• Experience: Minimum of 2 to 4 years of experience in managing a shop, an agency, or in retail logistics.
• Technical Skills: Mastery of basic IT tools (Excel for daily reports, familiarity with scanning/barcode systems).
• Financial Rigor: Excellent cash management skills and the ability to handle financial flows with absolute precision.
• Inventory Knowledge: Understanding of basic inventory management principles (FIFO, audits).
• Proximal Leadership: Ability to supervise, give feedback to, and motivate a small team on the ground.
• Customer Service Mindset: Empathy, patience, and excellent professional presentation.
• "Hands-on" Reactivity: Proactive approach to operational tasks, including unloading, shelving, or serving customers during peak periods.
• Integrity: Zero tolerance for cash or inventory discrepancies.

Recruitment Process

We aim to provide a comprehensive assessment by respecting your time and investment in this process. The recruitment process will consist of two main stages:

1. HR meeting
2. Business meeting #1 with your potential manager

The deadline for submitting your application is April 30th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.