Location: Hybrid within 30min of Atlanta, GA
Job Type: Full-time - 40 hours per week 

Department: Clinical Operations

Reports to: Clinical Operations Manager

About Jaan Health/Phamily  

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Role Description

Jaan Health is seeking dynamic and motivated Certified Medical Assistants (CMA) Clinical Care Coordinators to join our care team and will report to the Clinical Operations Manager. They will support the development of patient-centered, team-based care, as well as support primary care physicians (PCPs) and practices in managing their panel of patients using a population management informatics tool. This role focuses on high-volume patient outreach through calls, texts, and care platform messaging, while ensuring accurate documentation and seamless workflow with the care team. In addition, this role will support key operational functions such as member enrollment, staff training, and client operations, bridging the gap between clinical expertise and operational execution.

Key Responsibilities: 

• Conduct high-volume patient outreach via phone, text, and digital platforms.
• Document patient interactions and care management activities in EHRs (EPIC, Cerner, Allscripts, eCW, etc).
• Support LPNs, RNs and providers with care management activities such as: intake coordination, appointment scheduling,medication refills, follow-ups, and escalate clinical issues to LPNs/ RNs as appropriate.
• Assist with patient onboarding and enrollment processes, partner with client operations teams to ensure seamless delivery of services.
• Deliver training sessions on care protocols, systems, and operations to care management teams.
• Adapt to evolving workflows, technology, and program demands
• Contributes to a positive experience for patients and families through courteous telephone and digital interactions, accurate and expeditious routing, as well as referral to appropriate clinical staff when necessary.
• Perform all job functions in compliance with applicable federal, state, local and company policies and procedures.

Qualifications

Required:

• Certified Medical Assistant required.
• Minimum of 3 years-experience in care management at a primary care setting or similar specialty. Experience in population health preferred.
• Excellent communication and technology skills. 
• Prior use of electronic health records and other health care information systems required. 
• Significant experience within a primary care setting (chronic care preferred, hospital, medical groups). 
• Proven problem-solver, comfortable with high-volume outreach, and ability to multi-task.
• Must have access to reliable internet and have a secure/private environment to work

Work Style & Logistics

We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.

You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.

Our culture is built on five principles that shape how we work, lead, and grow: 

• Care: We put patients, clients, teammates, and outcomes first. 
• Curiosity: We ask better questions, challenge assumptions, and keep learning. 
• Clarity: We simplify complexity, communicate directly, and create alignment. 
• Co-Creation: We collaborate across teams, perspectives, and disciplines. 
• Craftsmanship: We execute with excellence, ownership, and continuous improvement.

Our Compensation & Benefits 

• • Competitive compensation based on experience and impact
  • Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost
  • Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including:
    • 12 vacation days accrued annually for rest, travel, and personal time
    • Up to 9 sick/wellness days to prioritize your health and well-being
    • 12 paid company holidays throughout the year
    • 2 paid give-back days
  • HSA and FSA account options
  • 401(k) with company match after 6 months of full-time employment
    • 100% match on the first 3% contributed, and 50% match on the next 2% contributed
  • A collaborative, mission-driven team helping transform healthcare at scale

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. 

Equal Employment Opportunity 

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Location: Hybrid within 1hr of Mountain Home, Arkansas

Job Type: Full Time, M-F 8:30am -5pm

Job Reports To: Director of Clinical Operations

Salary Range: TBD

About Jaan Health/Phamily 

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Job Role/Description 

We are seeking a compassionate, organized, and tech-savvy Clinical Care RN to support patients in our text-based Advanced Primary Care Management (APCM) program. This role focuses on delivering proactive, high-quality care through digital communication tools, driving better health outcomes for our patient populations. Ideal for healthcare professionals who thrive in a virtual care setting, value patient engagement, are passionate patient advocates and are skilled in critical thinking and care coordination.

 Key Responsibilities 

• Monitor and respond to patient messages and check-ins in a timely, compassionate, and professional manner
• Identify, assess, and triage clinical concerns, SDOH needs, and care coordination barriers
• Develop and update personalized care plans for patients; help educate and motivate patients to adhere to the care plan
• Oversee the clinical quality of the team, by analyzing data or trends to manage direct reports, and help train, orient, and onboard new and tenured staff, and improve overall outcomes
• Develop, implement, and revise care coordination workflows, policies or protocols to support the evolution of the care model to improve efficiency and scalability
• Lead quality improvement initiatives, complete case review and chart audits, and host team meetings
• Identify and troubleshoot issues that arise during new program iterations, escalating to leadership when there are critical impacts or opportunities for system-wide improvements
• Identify and execute in improving workflows with new tools and AI. 
• Collaborate with CMAs, LPNs/RNs, NPs, and Social Workers to ensure timely escalation and follow-through

Requirements 

• Registered Nurse with active, unrestricted compact license required with 4+ years of experience in a care management or clinical care coordination role (primary care, chronic care management, home health, etc.)
• Previous experience creating policies, procedures, and/or clinical processes 
• Strong critical thinking and problem-solving skills in a fast-paced environment
• Ability to independently manage a digital patient panel and prioritize escalations effectively
• Excellent written communication and documentation skills
• Comfort using EMRs, care coordination platforms, digital messaging tools and fast learner of new technologies
• Must have access to reliable internet and a secure/private environment
• This role may require travel of up to 10%, including potential overnight travel 

Preferred Requirements 

• Bilingual (Spanish) is a bonus but not required
• Knowledge of Medicare CCM/APCM programs a plus

Compensation & Benefits

• Competitive compensation commensurate with experience
• Potential to earn equity based on performance
• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• FSA and Dependent Care account options
• 401(k) Eligibility after 6 months of full-time employment 
• Collaborative, mission-driven work environment
  
  

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. 

Equal Employment Opportunity 

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Location: Hybrid within 30 miles of Atlanta, GA

Job Type: Full Time, M-F 8:30am-5pm

Job Reports To: Director of Clinical Operations

About Jaan Health/Phamily 

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Job Role/Description 

We are seeking a compassionate, organized, and tech-savvy Clinical Care Lead RN to support patients in our text-based Advanced Primary Care Management (APCM) program. This role focuses on delivering proactive, high-quality care through digital communication tools, driving better health outcomes for our patient populations. Ideal for healthcare professionals who thrive in a virtual care setting, value patient engagement, are passionate patient advocates and are skilled in critical thinking and care coordination.

 Key Responsibilities 

• Monitor and respond to patient messages and check-ins in a timely, compassionate, and professional manner
• Identify, assess, and triage clinical concerns, SDOH needs, and care coordination barriers
• Develop and update personalized care plans for patients; help educate and motivate patients to adhere to the care plan
• Oversee the clinical quality of the team, by analyzing data or trends to manage direct reports, and help train, orient, and onboard new and tenured staff, and improve overall outcomes
• Develop, implement, and revise care coordination workflows or protocols to support the evolution of the care model to improve efficiency and scalability
• Lead quality improvement initiatives, complete case review and chart audits, and host team meetings
• Identify and troubleshoot issues that arise during new program iterations, escalating to leadership when there are critical impacts or opportunities for system-wide improvements
• Collaborate with CMAs, LPNs/RNs, NPs, and Social Workers to ensure timely escalation and follow-through

Requirements 

• Registered Nurse with active, unrestricted compact license required with 4+ years of experience in a care management or clinical care coordination role (primary care, chronic care management, home health, etc.)
• Previous experience managing a team
• Strong critical thinking and problem-solving skills in a fast-paced environment
• Ability to independently manage a digital patient panel and prioritize escalations effectively
• Excellent written communication and documentation skills
• Comfort using EMRs, care coordination platforms, digital messaging tools and fast learner of new technologies
• Must have access to reliable internet and a secure/private environment
• This role may require travel of up to 10%, including potential overnight travel 

Preferred Requirements 

• 4+ years of experience, 2-year RN Associate Degree OR 2+ years experience + BSN
• Bilingual (Spanish) is a bonus but not required
• Knowledge of Medicare CCM/APCM programs a plus

Compensation & Benefits 

• Competitive compensation commensurate with experience
• Potential to earn equity based on performance
• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• FSA and Dependent Care account options
• 401(k) Eligibility after 6 months of full-time employment 
• Collaborative, mission-driven work environment
  
  

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. 

Equal Employment Opportunity 

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Location: Hybrid within 30min of New Lenox, IL
Job Type: Full-Time

Salary Range: $63,000 - $75,000

Hours: 8:30am-5pm

About Us 

Jaan Health is a leading care management company that helps healthcare providers deliver high-quality, personalized care to their patients between visits. Our platform, Phamily, combines advanced AI with human connection to make proactive care easier and more effective for care teams and patients.

Care managers play a vital role in this mission. Phamily helps care managers identify which patients need attention, guide outreach, and reduce the busywork so they can focus on what matters most: supporting people. Every day, care teams help patients feel seen, cared for, and connected to their health, while being part of a company that values compassion and measurable impact.

Job/Role Description

Our team is growing! Jaan Health is seeking a dynamic and motivated Clinical Care Coordinator Team Lead to join our care team and will report to the Clinical Operations Manager. They will support the development of patient-centered, team-based care, as well as support primary care physicians (PCPs) and practices in managing their panel of patients using a population management informatics tool. This role focuses on high-volume patient outreach through calls, texts, and care platform messaging, while ensuring accurate documentation and seamless workflow with the care team. In addition, this role will support key operational functions such as member enrollment, staff training, and client operations, bridging the gap between clinical expertise and operational execution. 

Responsibilities and Activities

• Conduct high-volume patient outreach via phone, text, and digital platforms.
• Document patient interactions and care plan updates in EHRs including Epic and Cerner.
• Support LPNs, RNs and providers with intake coordination, scheduling, and follow-ups.
• Assist with patient education and navigation of care plans.
• Escalate clinical issues to LPNs/ RNs as appropriate.
• Assist with patient onboarding and enrollment processes.
• Partner with client operations teams to ensure seamless delivery of services.
• Identify process improvement that enhance patient and client satisfaction.
• Deliver training sessions on care protocols, systems, and operations to care management teams.
• Adapt to evolving workflows, technology, and program demands.
• Support other operational functions as needed
• Contributes to a positive experience for patients and families through courteous telephone and digital interactions, accurate and expeditious routing, as well as referral to appropriate clinical staff when necessary.
• Perform all job functions in compliance with applicable federal, state, local and company policies and procedures.

Required Qualifications

• Certified Medical Assistant required.
• Minimum of 5 years-experience in primary care setting or similar specialty. Experience in population health preferred.
• Excellent communication and technology skills. 
• Prior use of electronic health records (Epic) and other health care information systems desirable. 
• Significant experience within a primary care setting (chronic care preferred, hospital, medical groups). 
• Proven problem-solver, comfortable with high-volume outreach, and ability to multi-task.

Our Compensation & Benefits

• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• FSA and Dependent Care account options
• 401(k) Eligibility after 6 months of full-time employment 
• Collaborative, mission-driven work environment

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. 

Equal Employment Opportunity 

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Location: Hybrid within 30min of New Lenox, IL
Job Type: Full-Time

Salary Range: $75,000 - $95,000

Hours: 8:30am-5pm

About Us  

Jaan Health is a strategic care transformation partner for health systems, medical groups, and large physician organizations. With over a decade of experience supporting providers in proactive care delivery, our clinical experts use our AI-powered platform, Phamily, to extend personalized, proactive care across entire patient populations, driving better clinical outcomes and sustainable revenue while helping care teams deliver high-quality care between visits.

OVERVIEW

Jaan Health is seeking a dynamic and motivated Clinical Care RN to join our care team and will report to the Clinical Operations Manager. This role requires strong clinical knowledge, adaptability, and the ability to thrive in a fast-paced, patient-centered environment. The Clinical Care Lead will support chronic care management (CCM) and advanced primary care models (APCM) by providing direct patient engagement, care plan support, and clinical triage. This position is remote and offers health benefits as well as a retirement plan and paid days off.

About the Role

We are seeking a compassionate, organized, and tech-savvy Clinical Care Lead to support patients with chronic conditions in our text-based Advanced Primary Care Management (APCM) program. This remote role focuses on delivering proactive, high-quality care through digital communication tools, driving better health outcomes for Medicare and older adult populations.

This position is ideal for healthcare professionals who thrive in a virtual care setting, value patient engagement, and are skilled in critical thinking and care coordination.

 Key Responsibilities

• Serve as the first line of communication for patients via a secure, text-based platform
• Monitor and respond to patient messages and check-ins in a timely, compassionate, and professional manner
• Identify, assess, and triage clinical concerns, SDOH needs, and care coordination barriers
• Develop and update personalized care plans for patients with chronic conditions (e.g., hypertension, diabetes, COPD)
• Develop, implement, and revise care coordination workflows or protocols to support the evolution of the care model to improve efficiency and scalability
• Analyze patient data or trends to identify care gaps or improve outcomes
• Independently making decisions on patient outreach priorities, resource allocation, or escalation paths
• Lead quality improvement initiatives or case review meetings
• Serve as a liaison for payer utilization management, interpreting policy, and advising on compliance
• Track engagement, log care time, and document all communication per HIPAA and program guidelines
• Identify and troubleshoot issues that arise during new program iterations, escalating to leadership when there are critical impacts or opportunities for system-wide improvements
• Collaborate with RNs, NPs, and Social Workers to ensure timely escalation and follow-through
  
  

Key Skills & Qualifications

• 4+ years of experience in a clinical or care coordination role (primary care, chronic care management, home health, etc.), or 2+ years experience combined with  with a BSN degree
• RNs w/ current license 
• Strong critical thinking and problem-solving skills in a fast-paced environment
• Ability to independently manage a digital patient panel and prioritize escalations effectively
• Excellent written communication and documentation skills
• Comfort using EMRs, care coordination platforms, and digital messaging tools
• Knowledge of Medicare CCM/APCM programs a plus
• Bilingual (Spanish) is a bonus but not required
• Must be located within the New Lenox, IL area and have access to reliable internet 
• Access to Internet 5G

Schedule & Work Environment

• Full-time, Monday–Friday from 8:30am-5pm
• 1-hour lunch break, daily huddles with manager/team
• Ongoing support from a multidisciplinary care team

Our Compensation & Benefits

• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• FSA and Dependent Care account options
• 401(k) Eligibility after 6 months of full-time employment 
• Collaborative, mission-driven work environment

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. 

Equal Employment Opportunity 

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.