Location:  In-Office, NYC or Chicago

Job Type:  Full-time, Summer Internship

Pay:           $25-$35 / hour

About Jaan Health/Phamily

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Job/Role Description:

We are seeking two AI Native Process Automation Interns who are mission-driven, and desire to be a part of an AI-enabled healthcare services company at a fast growth rate.  The ideal candidate has proactively taken time in school independent of coursework to learn and experiment with Claude Code, OpenClaw, and other AI-powered “vibe coding” platforms to automate workflows and improve operational efficiency.  

Successful Interns will demonstrate a strong growth mindset, balancing strategic thinking with hands-on execution. They should be comfortable navigating ambiguity, learning quickly, and identifying practical ways AI can streamline and optimize business operations.

This role will partner cross-functionally across multiple departments to support the identification, design, and implementation of automation opportunities for high-volume operational processes — beginning with foundational workflows such as travel coordination and scheduling, and expanding into broader operational and process optimization initiatives as the internship progresses.

Key Responsibilities:

• An ideal candidate will have systematic methodology to define and solve problems.  
• Ability to mirror software engineers in being comfortable to learn quickly, navigating ambiguity, and using technology to create practical solutions.
• Ability to take one process and automate or streamline it using AI. 
• Support the design, testing, and optimization of AI-enabled workflows and business process automations across operational and corporate functions
• Partner cross-functionally with: Operations, Product, HR, Clinical, and leadership teams to identify repetitive workflows and opportunities for automation and efficiency gains
• Assist in evaluating and implementing AI tools, automation platforms, and workflow solutions to improve scalability, accuracy, and productivity
• Conduct research on emerging AI technologies, automation trends, and best practices relevant to healthcare operations and business functions
• Document current-state processes and help design future-state AI-native workflows and operational playbooks
• Analyze workflow performance metrics, identify bottlenecks, and recommend process improvements using data-driven insights
• Build and maintain process maps, SOPs, trackers, dashboards, and automation documentation to support operational consistency and knowledge sharing
• Support implementation and change management efforts for new AI-enabled processes, systems, and tools
• Collaborate with stakeholders to gather requirements, test automation workflows, and ensure solutions align with business and user needs
• Assist with prompt engineering, workflow experimentation, and optimization using AI tools such as ChatGPT, Claude, Gemini, or other automation platforms
• Contribute to a culture of continuous improvement, innovation, and operational excellence within a fast-paced healthcare technology environment

Requirements:  

• Must be currently enrolled in or pursuing a Bachelor’s or Master’s Degree at an accredited University or College (Full-Time or Part-Time)

• Experience in Claude Code, OpenClaw, and other AI-powered “vibe coding” platforms to automate workflows and improve operational efficiency.  
• Interest in healthcare, AI, or technology-driven business
• Ability to thrive in a fast-paced, ambiguous environment
• Strong analytical, organizational, and problem-solving skills
• Demonstrated leadership, initiative, and collaboration skills
• Excellent written and verbal communication abilities

Preferred:

• Mission-Oriented:  An ideal candidate will start the  internship understanding what the mission of our company is and really connect to that as it will drive the quality and urgency of the work.
• Builders & experimenters:  A candidate that has thought through a systematic methodology to define problems and then solve them. 
• Culture-Oriented. Someone who understands the balance between autonomy in solving problems, and mentorship in defining the problem and soundboards on the approach to go after it.
  
  

Work style & logistics:

We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.

You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.

Our culture is built on five principles that shape how we work, lead, and grow: 

• Care: We put patients, clients, teammates, and outcomes first. 
• Curiosity: We ask better questions, challenge assumptions, and keep learning. 
• Clarity: We simplify complexity, communicate directly, and create alignment. 
• Co-Creation: We collaborate across teams, perspectives, and disciplines. 
• Craftsmanship: We execute with excellence, ownership, and continuous improvement.

Our Compensation & Benefits

• Competitive compensation based on experience and impact
• Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost
• Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including:
• 12 vacation days accrued annually for rest, travel, and personal time
• Up to 9 sick/wellness days to prioritize your health and well-being
• 12 paid company holidays throughout the year
• 2 paid give-back days
• HSA and FSA account options
• 401(k) with company match after 6 months of full-time employment
• 100% match on the first 3% contributed, and 50% match on the next 2% contributed
• A collaborative, mission-driven team helping transform healthcare at scale

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare.

Equal Employment Opportunity [DOES NOT CHANGE] 

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Location:  In-Office, NYC or Chicago
Job Type:   Full-time, Summer Internship
Hourly Range:     $30 - $35 / hour


About Jaan Health/Phamily 

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Job/Role Description: 

We are seeking two highly motivated MBA students who are excited to contribute to a mission-driven, AI-enabled SaaS healthcare platform company experiencing rapid and sustained growth. Ideal candidates are entrepreneurial “growth hackers” who can seamlessly operate between strategic thinking and hands-on execution in a fast-paced, high-accountability environment.

These roles will partner closely with our Product, Commercial, and Operations teams on high-impact summer initiatives critical to the company’s continued scale and innovation. Projects may include leading cross-functional coordination for new product feature launches, supporting client implementations, driving operational process improvements, and contributing to strategic growth initiatives.

The strongest candidates will bring experience from both structured professional environments (e.g., consulting, banking, professional services, or corporate strategy organizations) and high-growth startup ecosystems, demonstrating adaptability, business acumen, operational rigor, and a willingness to roll up their sleeves to solve complex problems.

Role Expectations:

• Bring a detail oriented, systematic approach and an automate as much as possible mindset
• Develop and manage project management templates for current workstreams.  
• Learn how to create economically attractive solutions that support positive outcomes for all the key stakeholders in healthcare (providers, payors, patients, etc)
• Exposure to a unique, independent culture in how to drive both mission and profit. 
• Great for those who want to start and grow their own businesses some day
  
  

Key Responsibilities: 

• A collaborative mindset:  Someone who operates with a proactive, hands-on attitude and willingness to take initiative, learn quickly, and execute effectively 
• Project management:  Proven skills that were learned in a structured corporate environment and applied in a fast-paced, high growth startup environment
• Roll up sleeves mentality:  Someone who learns and to get the job done.
• Demonstrate a highly collaborative mindset with the ability to work cross-functionally across teams and stakeholders
• Support strategic initiatives, operational projects, and business priorities with attention to detail and accountability
• Analyze data, synthesize insights, and contribute to business recommendations and process improvements
• Exhibit strong written, verbal, and analytical communication skills, including the ability to create presentations, summaries, and executive-ready materials
• Maintain curiosity and enthusiasm for emerging technologies, particularly AI-enabled healthcare services and value-based care innovation
• Interest in learning more about AI-enabled healthcare services.
• Thrive in an entrepreneurial environment that values adaptability, problem-solving, and continuous learning

Requirements:

• Must be currently enrolled in or pursuing a MBA Program
• Must be currently pursuing an MBA degree from an accredited university (Full-time MBA or Part-time MBA program)

• Experience from both structured professional environments (e.g., consulting, banking, professional services, or corporate strategy organizations) and high-growth startup ecosystems
• Interest in healthcare, AI, or technology-driven business
• Ability to thrive in a fast-paced, ambiguous environment
• Strong analytical, organizational, and problem-solving skills
• Demonstrated leadership, initiative, and collaboration skills
• Excellent written and verbal communication abilities
  
  

Work style & logistics:

We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.

You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.

Our culture is built on five principles that shape how we work, lead, and grow: 

• Care: We put patients, clients, teammates, and outcomes first. 
• Curiosity: We ask better questions, challenge assumptions, and keep learning. 
• Clarity: We simplify complexity, communicate directly, and create alignment. 
• Co-Creation: We collaborate across teams, perspectives, and disciplines. 
• Craftsmanship: We execute with excellence, ownership, and continuous improvement.

Our Compensation & Benefits 

• Competitive compensation based on experience and impact
• Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost
• Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including:
• 12 vacation days accrued annually for rest, travel, and personal time
• Up to 9 sick/wellness days to prioritize your health and well-being
• 12 paid company holidays throughout the year
• 2 paid give-back days
• HSA and FSA account options
• 401(k) with company match after 6 months of full-time employment
• 100% match on the first 3% contributed, and 50% match on the next 2% contributed
• A collaborative, mission-driven team helping transform healthcare at scale

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. 

Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Event Marketing Specialist (Healthcare, Hybrid, New York) 

Location: New York City

Job Type: Full-Time, Hybrid/ minimum of 3 days a week in the office 

Job Reports To: Director of Marketing

Salary Range:   $70,000 - $80,000

About Jaan Health/Phamily

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Job-Role Description:

As our Event Marketing Specialist, you’ll play a key role in driving Phamily’s growth within health systems and medical practices through impactful events, both in-person and virtual. You’ll help plan, execute, and optimize our event strategy to generate awareness, nurture relationships, and create meaningful engagement opportunities with healthcare decision-makers.

Events are key touch points that enable us to deepen our relationship with our target audiences. You’ll understand our broader strategy and create in-person opportunities that facilitate meaningful engagement.

You’ll collaborate across marketing, sales, customer success, and leadership to ensure every event—whether it’s a national trade show, regional dinner and roundtable, or webinar—delivers measurable business impact. This role is perfect for a detail-oriented marketer who thrives on logistics, creativity, and flawless execution.

Key Responsibilities:

• Plan, coordinate, and execute Phamily’s B2B event calendar, including trade shows, conferences, webinars, sponsored events, and customer roundtables.
• Partner closely with sales and growth teams to define event goals, target audiences, and key success metrics (e.g., lead generation, pipeline acceleration, brand visibility).
• Own logistics end-to-end: registration, sponsorship negotiation, vendor management, booth setup, collateral, shipping, and travel coordination.
• Collaborate with content and creative teams to produce engaging event materials—booth messaging, presentations, handouts, and digital assets.
• Manage event communications (in partnership with our Demand Generation Manager) including pre- and post-event marketing campaigns, sales outreach, and lead follow-up workflows.
• Track and analyze event performance to measure ROI, surface insights, and continuously improve strategy and execution.
• Support virtual event programs such as webinars, workshops, and panel discussions that showcase Phamily’s thought leadership.
• Build and maintain relationships with event organizers, sponsors, and strategic partners across the healthcare industry.
• Help identify in-person event, digital event, and sponsorship opportunities that make sense for Phamily when evaluated against our target benchmarks for event marketing investment.
• Ensure brand consistency across all event touch points and experiences.

Requirements:

• 2–4 years of marketing or event coordination experience, ideally in B2B technology, SaaS, or healthcare.
• Strong project management and organizational skills with exceptional attention to detail, with comfort using Asana to build plans and Microsoft Excel to communicate financials.
• Excellent communication skills—written, verbal, and interpersonal.
• Experience managing vendors, budgets, and event logistics.
• Ability to work across teams, meet deadlines, and adapt to changing priorities.
• Comfort with CRM and marketing automation tools (e.g., HubSpot, Salesforce) and event platforms (e.g., Zoom, ON24, Cvent)
• Willingness to travel occasionally for industry events and team gatherings.

Preferred Requirements:

• Entrepreneurial DNA: A 'builder' mentality with the ability to operate effectively in high-ambiguity environments where processes may not be fully fleshed out.

Work Style & Logistics

• Hybrid/minimum of 3 days a week in the office 
• Occasional travel for the team to on-site or industry events as needed.

Our Compensation & Benefits

• Competitive compensation commensurate with experience.  ($70,000 - $80,000)
• Potential to earn equity based on performance
• Remote-friendly work environment
• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• FSA and Dependent Care account options
• 401(k) Eligibility after 6 months of full-time employment
• Collaborative, mission-driven work environment

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. 

Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Business Development Specialist - Enterprise 

Location: Manhattan, NYC

Job Type: Full-time, Hybrid 3 days per week in the office 

Job Reports To: Head of Enterprise and Strategic Partnership 

Salary Range: Contract to Hire $45-$55 per hour 

About Jann Health/Phamily:

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Role Description:

As our Business Development Specialist, you’ll play a key role in taking hot marketing leads and converting them into qualified sales meetings that drive new business. You’ll work closely with our Account Executives and Manager of Demand Generation to identify the right targets, craft compelling messaging, and execute campaigns that deliver results. This is a 90% sales, 10% strategy role that’s a vital part of the bridge between marketing and sales. If you’re a sales professional looking for greater ownership (or less travel) and are ready to build at a high-growth startup, this role is for you.

At Phamily, some roles remain open on an ongoing basis as we continue to scale and prepare for future growth. This is an evergreen opportunity, meaning we proactively connect with exceptional talent before specific hiring needs arise so we can move thoughtfully and efficiently as new business needs emerge. While applying to an evergreen role does not guarantee an immediate interview, every application is carefully reviewed by our recruiting team against both current and anticipated hiring priorities.

Responsibilities:

• Identify and prioritize the most compelling leads and convert them into qualified meetings using multi-touch, multi-channel sequences
• Partner with AEs to engage high-priority accounts with thoughtful, personalized messaging that develops trusted relationships
• Pick up the phone, there’s nothing as impactful as a knowledgeable conversation, and you’ll be comfortable with cold calling, navigating blockers, and getting to your target
• Create customized cadences and follow up on leads with original, ABM-style outbound messaging
• Research new accounts, build target lists, create persona playbooks, and constantly test and refine your methodology to drive more qualified meetings
• Immerse yourself in the healthcare landscape, understand what motivates our ICPs, and always be looking for new opportunities to make an impact
• Navigate Hubspot like a native (training can be provided, but you’ll be expected to be proficient within 1 month and expert within 3), and ensure all sales activities are properly documented
• Build a feedback loop with the marketing team to develop and test messaging, measure campaign performance, and report outcomes to company leadership

Requirements:

• Bachelor’s degree (business/marketing/finance or similar) or 2+ years in B2B sales, business development, account management, or similar
• Excellent communication and interpersonal skills; executive presence with customers and internal teams
• Analytical mindset, comfortable interpreting data and making clear, defensible recommendations
• Familiarity with common sales and martech tools, including AI, and enthusiasm about using technology to accelerate the pace without reducing quality
• Prior healthcare experience is strongly preferred but not essential for the right candidate

Preferred Requirements:

• Entrepreneurial DNA: A 'builder' mentality with the ability to operate effectively in high-ambiguity environments where processes may not be fully fleshed out.

Work style & logistics:

• You are required to be in-person at our NYC office at least 3 days per week.
• Occasional travel for the team to on-site or industry events may be required.

At Phamily, some roles remain open on an ongoing basis as we continue to scale and prepare for future growth. This is an evergreen opportunity, meaning we proactively connect with exceptional talent before specific hiring needs arise so we can move thoughtfully and efficiently as new business needs emerge. While applying to an evergreen role does not guarantee an immediate interview, every application is carefully reviewed by our recruiting team against both current and anticipated hiring priorities.

Our compensation & benefits:

• Competitive compensation commensurate with experience, ranging from Contract to Hire $45-$55 per hour 
• Potential to earn equity based on performance
• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• FSA and Dependent Care account options
• 401(k) Eligibility after 6 months of full-time employment 
• Collaborative, mission-driven work environment

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare.

Equal Employment Opportunity Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Business Development Specialist – Specialty

Location: Manhattan, NYC

Job Type: Full-time, Hybrid 3 days per week in the office 

Job Reports To: Head of Specialty Business

Salary Range: Contract to Hire $45-$55 per hour 

About Jaan Health/Phamily 

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Job/Role Description 

Phamily (by Jaan Health) is redefining how specialty medical groups deliver care between visits—using AI and care management workflows to improve patient outcomes while generating sustainable revenue for providers. We’re hiring a Business Development Specialist to help us grow within specialty practices like oncology, cardiology, nephrology, and more.

This is not a typical BDR role. You won’t just be booking meetings, you’ll be helping clinical and operational leaders understand how to reduce staff burden, manage chronic patient populations effectively, and unlock new revenue streams. Operating with a 90% execution and 10% strategy split, you’ll be at the front line of Phamily's growth, directly impacting how specialty providers adopt new care models. This is a high-visibility role with direct exposure to leadership and a clear impact on company growth. If you are a disciplined "hunter" ready to influence the future of healthcare, this is the place for you.

At Phamily, some roles remain open on an ongoing basis as we continue to scale and prepare for future growth. This is an evergreen opportunity, meaning we proactively connect with exceptional talent before specific hiring needs arise so we can move thoughtfully and efficiently as new business needs emerge.

While applying to an evergreen role does not guarantee an immediate interview, every application is carefully reviewed by our recruiting team against both current and anticipated hiring priorities.

Key Responsibilities: 

• Convert high-intent leads into qualified meetings through thoughtful, multi-channel outreach.
• Confidently navigate gatekeepers to reach clinical and operational decision-makers.
• Personalize messaging based on specific specialty workflows and real clinical challenges.
• Partner with AEs and Marketing to refine targeting and improve conversion metrics.
• Research accounts and build structured outreach strategies, avoiding "spray-and-pray" tactics.
• Use HubSpot and AI tools to scale outreach while maintaining a high-quality human touch.
• Continuously test, learn, and iterate on your approach based on performance data.
• Maintain meticulous documentation of sales activities to ensure seamless account handoffs.

Requirements: 

• 1–3+ years in B2B sales, business development, or a similar performance-driven role.
• High comfort level with cold calling, persistence, and managing long-cycle follow-ups.
• Strong communicator with the executive presence to engage healthcare stakeholders.
• Structured thinker who can prioritize, test, and iterate on sales playbooks.
• Tech-forward mindset, enthusiastic about using CRM and AI tools to improve efficiency.
• Bachelor’s degree in business, marketing, or a related field.

Preferred Requirements: 

• Entrepreneurial DNA: A 'builder' mentality with the ability to operate effectively in high-ambiguity environments where processes may not be fully fleshed out.
• Prior experience in healthcare or medical sales (specifically Cardiology or Nephrology).
• Previous experience in a high-growth SaaS startup environment.
• Advanced proficiency in HubSpot or similar CRM sequencing tools.

Work Style & Logistics: 

• You are required to be in-person at our NYC office at least 3 days per week.
• Occasional travel for the team to on-site or industry events may be required.

At Phamily, some roles remain open on an ongoing basis as we continue to scale and prepare for future growth. This is an evergreen opportunity, meaning we proactively connect with exceptional talent before specific hiring needs arise so we can move thoughtfully and efficiently as new business needs emerge. While applying to an evergreen role does not guarantee an immediate interview, every application is carefully reviewed by our recruiting team against both current and anticipated hiring priorities.

Our Compensation & Benefits: 

• Competitive compensation commensurate with experience: Contract to Hire $45-$55 per hour 
• Potential to earn equity based on performance
• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• FSA and Dependent Care account options
• 401(k) Eligibility after 6 months of full-time employment
• Collaborative, mission-driven work environment

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare.

Equal Employment Opportunity Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Service Delivery Optimization Consultant - West Coast

Location: West Coast / Yuma, AZ, Albuquerque, NM, Seattle, WA

Job Type: 75% travel (3-4 days a week, local and across different states where the client has sites), 25% remote 

Job Reports To: Director of Service Delivery

Salary Range: The expected salary range for this role is $95,000 – $145,000 annually, depending on factors such as experience, qualifications, and geographic location. 

About Jaan Health/Phamily

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Role Description

The Engagement Manager leads health systems and physician groups through the successful implementation and ongoing growth of full-service care management programs for large patient populations. This role manages relationships with clients, oversees delivery through internal teams and our clients, and ensures that programs drive measurable clinical and financial outcomes.

You will act as a strategic partner to clients, leading implementations, influencing provider behavior, and optimizing workflows to ensure programs deliver measurable results. This role requires strong business acumen, comfort operating in ambiguity, and the ability to hold stakeholders accountable across clinical, operational, and executive teams.

Key Responsibilities

Client Engagement & Relationship Management

• Own the relationship with one of the company's most strategic accounts, operating at the C-suite and clinical leadership level as an indispensable thought partner and strategic advisor.
• Relentlessly pursue measurable clinical and financial outcomes that drive program expansion and deepen the account relationship.
• Develop an intimate understanding of the account's strategic agenda, clinical imperatives, and organizational dynamics — anticipating where the partnership needs to go and ensuring the program remains deeply embedded in how they deliver care.
• Operate with high ownership in ambiguous environments, making decisions that move programs forward

Performance Monitoring & Optimization

• Own program-level performance, including clinical outcomes, operational efficiency, and revenue realization.
• Analyze KPIs (engagement, utilization, quality, financial performance) to identify gaps and drive improvement.
• Lead continuous optimization efforts to expand program impact and long-term value.

Training & Change Management

• Drive provider adoption and program growth through strategic change management, stakeholder influence, and performance-focused initiatives that improve financial and clinical outcomes.

Cross-Functional Collaboration

• Partner with sales, product, clinical, and analytics teams to deliver a consistent and high-performing client experience
• Contribute to the development of playbooks, SOPs, and best practices that scale across programs

Requirements

• Bachelor’s degree in healthcare administration, public health, business, nursing, or related field.
• 5+ years of experience in enterprise healthcare partnerships, population health, or value-based care, with a demonstrated track record of driving clinical/financial outcomes and growing strategic accounts.
• Proven experience driving performance, revenue targets, net retention rates, or program growth
• Experience coordinating or overseeing service delivery to clients or through external vendors. 
• Experience managing complex, multi-stakeholder environments across clinical and executive audiences
• Excellent communication, facilitation, and relationship-building skills.
• Ability to operate with ownership in fast-paced, evolving environments
• Ability to interpret performance data and develop actionable insights.

Preferred Requirements

• Experience with provider groups, ACOs, or health systems.
• Familiarity with EHR workflows and care management platforms.

Our Compensation & Benefits

• The expected salary range for this role is $95,000 – $145,000 annually, depending on factors such as experience, qualifications, and geographic location. 
• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• FSA and Dependent Care account options
• 401(k) Eligibility after 6 months of full-time employment 
• Collaborative, mission-driven work environment

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. [DOES NOT CHANGE] 

Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Service Delivery Optimization Consultant - East Coast/NYC

Location: NYC, NY & NJ, on-site at client sites or NYC office

Job Type: 75% travel (3-4 days a week, local and across different states where the client has sites), 25% remote 

Job Reports To: Director of Service Delivery

About Jaan Health/Phamily

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Role Description

The Engagement Manager leads health systems and physician groups through the successful implementation and ongoing growth of full-service care management programs for large patient populations. This role manages relationships with clients, oversees delivery through internal teams and our clients, and ensures that programs drive measurable clinical and financial outcomes.

You will act as a strategic partner to clients, leading implementations, influencing provider behavior, and optimizing workflows to ensure programs deliver measurable results. This role requires strong business acumen, comfort operating in ambiguity, and the ability to hold stakeholders accountable across clinical, operational, and executive teams.

Key Responsibilities

Client Engagement & Relationship Management

• Own the relationship with one of the company's most strategic accounts, operating at the C-suite and clinical leadership level as an indispensable thought partner and strategic advisor.
• Relentlessly pursue measurable clinical and financial outcomes that drive program expansion and deepen the account relationship.
• Develop an intimate understanding of the account's strategic agenda, clinical imperatives, and organizational dynamics — anticipating where the partnership needs to go and ensuring the program remains deeply embedded in how they deliver care.
• Operate with high ownership in ambiguous environments, making decisions that move programs forward.

Performance Monitoring & Optimization

• Own program-level performance, including clinical outcomes, operational efficiency, and revenue realization
• Analyze KPIs (engagement, utilization, quality, financial performance) to identify gaps and drive improvement
• Lead continuous optimization efforts to expand program impact and long-term value

Training & Change Management

• Drive provider adoption and program growth through strategic change management, stakeholder influence, and performance-focused initiatives that improve financial and clinical outcomes.

Cross-Functional Collaboration

• Partner with sales, product, clinical, and analytics teams to deliver a consistent and high-performing client experience
• Contribute to the development of playbooks, SOPs, and best practices that scale across programs

Requirements

• Bachelor’s degree in healthcare administration, public health, business, nursing, or related field.
• 5+ years of experience in enterprise healthcare partnerships, population health, or value-based care, with a demonstrated track record of driving clinical/financial outcomes and growing strategic accounts.
• Proven experience driving performance, revenue targets, net retention rates, or program growth.
• Experience coordinating or overseeing service delivery to clients or through external vendors. 
• Experience managing complex, multi-stakeholder environments across clinical and executive audiences.
• Excellent communication, facilitation, and relationship-building skills.
• Ability to operate with ownership in fast-paced, evolving environments.
• Ability to interpret performance data and develop actionable insights.

Preferred Requirements

• Experience with provider groups, ACOs, or health systems.
• Familiarity with EHR workflows and care management platforms.

Our Compensation & Benefits

• The expected salary range for this role is $140K - $160K annually, depending on factors such as experience, qualifications, and geographic location. 
• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• FSA and Dependent Care account options
• 401(k) Eligibility after 6 months of full-time employment 
• Collaborative, mission-driven work environment

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. [DOES NOT CHANGE] 

Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Location: Hybrid within 30min of Atlanta, GA
Job Type: Full-time - 40 hours per week 

Department: Clinical Operations

Reports to: Clinical Operations Manager

About Jaan Health/Phamily  

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Role Description

Jaan Health is seeking dynamic and motivated Certified Medical Assistants (CMA) Clinical Care Coordinators to join our care team and will report to the Clinical Operations Manager. They will support the development of patient-centered, team-based care, as well as support primary care physicians (PCPs) and practices in managing their panel of patients using a population management informatics tool. This role focuses on high-volume patient outreach through calls, texts, and care platform messaging, while ensuring accurate documentation and seamless workflow with the care team. In addition, this role will support key operational functions such as member enrollment, staff training, and client operations, bridging the gap between clinical expertise and operational execution.

Key Responsibilities: 

• Conduct high-volume patient outreach via phone, text, and digital platforms.
• Document patient interactions and care management activities in EHRs (EPIC, Cerner, Allscripts, eCW, etc).
• Support LPNs, RNs and providers with care management activities such as: intake coordination, appointment scheduling,medication refills, follow-ups, and escalate clinical issues to LPNs/ RNs as appropriate.
• Assist with patient onboarding and enrollment processes, partner with client operations teams to ensure seamless delivery of services.
• Deliver training sessions on care protocols, systems, and operations to care management teams.
• Adapt to evolving workflows, technology, and program demands
• Contributes to a positive experience for patients and families through courteous telephone and digital interactions, accurate and expeditious routing, as well as referral to appropriate clinical staff when necessary.
• Perform all job functions in compliance with applicable federal, state, local and company policies and procedures.

Qualifications

Required:

• Certified Medical Assistant required.
• Minimum of 3 years-experience in care management at a primary care setting or similar specialty. Experience in population health preferred.
• Excellent communication and technology skills. 
• Prior use of electronic health records and other health care information systems required. 
• Significant experience within a primary care setting (chronic care preferred, hospital, medical groups). 
• Proven problem-solver, comfortable with high-volume outreach, and ability to multi-task.
• Must have access to reliable internet and have a secure/private environment to work

Work Style & Logistics

We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.

You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.

Our culture is built on five principles that shape how we work, lead, and grow: 

• Care: We put patients, clients, teammates, and outcomes first. 
• Curiosity: We ask better questions, challenge assumptions, and keep learning. 
• Clarity: We simplify complexity, communicate directly, and create alignment. 
• Co-Creation: We collaborate across teams, perspectives, and disciplines. 
• Craftsmanship: We execute with excellence, ownership, and continuous improvement.

Our Compensation & Benefits 

• • Competitive compensation based on experience and impact
  • Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost
  • Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including:
    • 12 vacation days accrued annually for rest, travel, and personal time
    • Up to 9 sick/wellness days to prioritize your health and well-being
    • 12 paid company holidays throughout the year
    • 2 paid give-back days
  • HSA and FSA account options
  • 401(k) with company match after 6 months of full-time employment
    • 100% match on the first 3% contributed, and 50% match on the next 2% contributed
  • A collaborative, mission-driven team helping transform healthcare at scale

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. 

Equal Employment Opportunity 

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Location:   Remote

Job Type:   Part-Time

Job Reports To:   Vice President, Talent Management

Travel Expectations:   10%+ travel as business needs 

About Jaan Health/Phamily 

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Job/Role Description: 

At Jaan Health, we build high-performance teams that drive measurable business outcomes. We are seeking a strategic, commercially-minded Recruiter to support and scale hiring across all corporate functions (e.g., Engineering, AI, Product, Sales, Finance, HR, and G&A).

This role is designed for someone who goes beyond transactional recruiting—someone who understands how hiring directly impacts company growth, execution velocity, and organizational performance. You will be responsible for owning full-cycle recruiting, managing pipelines end-to-end, and delivering high-quality hires at speed in a metrics-driven environment.

Key Responsibilities:

Commercially Driven
You understand that hiring is a business function, not just a process. You prioritize roles based on business impact, manage pipelines with urgency, and consistently deliver against hiring targets while maintaining a high quality bar.

Curiosity & Strategic Thinking
You challenge assumptions, ask the right questions, and continuously refine hiring strategies. You are knowledgeable about  the market, industry,  and talent landscape, bringing insights and advising leaders to improve hiring outcomes.

Collaboration & Influence
You build strong partnerships with hiring managers and stakeholders, aligning on role requirements, candidate profiles, and hiring priorities. You communicate effectively frequently and influence decisions with data and insight.

Execution & Ownership
You take full accountability for sourcing, candidate pipelines, candidate experience, and hiring outcomes meeting timeline expectations. You operate with speed, precision, and a bias toward action, while continuously iterating to improve results. You will contribute to the development and execution of growth strategies and operational improvements.

Requirements: 

• 8+ years of full-cycle technical recruiting experience, with a proven track record hiring for complex, hard-to-fill roles across engineering, data, and leadership functions
• Demonstrated ability to act as a strategic talent advisor to senior leaders, influencing hiring decisions, role scoping, and workforce planning aligned to business goals
• Expert-level sourcing capability, including building proactive pipelines, engaging passive candidates, and leveraging multiple channels more than LinkedIn
• Strong business acumen, with the ability to deeply understand technical roles, team structures, and how talent drives product and company outcomes
• Experience building and scaling recruiting processes, including interview design, structured evaluation, and improving quality-of-hire and time-to-fill metrics
• Data-driven mindset, with experience using recruiting metrics and tools (e.g., Greenhouse ATS or similar) to inform strategy, identify gaps, and drive continuous improvement
• Exceptional stakeholder management and communication skills, with the ability to challenge hiring managers, calibrate expectations, and drive alignment in a fast-paced environment
• Proven ability to operate in high-growth or ambiguous environments, balancing speed and quality while building scalable talent pipelines and processes

Work Style - “Growth DNA”: 

We are a fast-growing, early-stage company with a bold mission and significant work ahead, every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.

You are both a playbook builder and executor—able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.

Our expectations are grounded in how we work and lead every day:

• Care – You operate with a deep sense of responsibility to patients, clients, and teammates. You understand that caring for patients, people, and the business are inseparable, and you make decisions that support both long-term impact and sustainable growth.
• Curiosity – You ask “why,” challenge assumptions, and seek better ways of working. You actively learn, test ideas, and pursue solutions that drive meaningful impact—especially when faced with constraints or limitations.
• Clarity – You bring structure to ambiguity. You define goals, simplify complexity, and communicate in a clear, direct, and actionable way. You understand that clarity is respect and that simplicity enables scale.
• Co-Creation – You collaborate across teams, functions, and partners. You actively seek diverse perspectives and understand that the best outcomes come from integrating ideas across the ecosystem—not working in silos.
• Craftsmanship – You are disciplined in execution and committed to continuous improvement. You focus on building high-quality, scalable solutions, balancing speed with precision, and consistently raising the bar.

Our Compensation & Benefits 

• Competitive compensation commensurate with experience
• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• Paid Time Off: Starting at 12 accrued vacation days/year, up to 9 accrued sick days/year, 12 holidays, and 2 give-back days
• HSA and FSA account options
• 401(k) Eligibility after 6 months of full-time employment; company matches 100% of the first 3% you contribute and 50% of the next 2% you contribute.
• Collaborative, mission-driven work environment
  
  

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. 

Equal Employment Opportunity 

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Senior Director, Professional Delivery

Location: New York City or Chicago

Job Type: Full-time, Hybrid 3 days in the NY/ Chicago office (or traveling)

Travel Expectations: up to 50+%

Job Reports To: Vice President, Product

On-Target Earning (OTE) Range (salary + performance bonus): $225,000 to $285,000, with additional upside potential in 2026

About Jaan Health/Phamily 

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Key Responsibilities:

We are seeking a Senior Director of Professional Delivery to define, build, and scale a world-class, AI-enabled service delivery function across large multispecialty physician groups and IDNs, with an emphasis on between-visit care. This leader will operate at the intersection of implementation, operations, product, and professional services, driving measurable outcomes in patient impact, client satisfaction, and multi-million dollar revenue growth.

This is a critical leadership role for a client-facing operator who thrives in a start-up, high-growth environment—where ambiguity, scale, and urgency demand grit, smart hustle, and a growth mindset, and who is energized by building systems that multiply human performance through AI.

In this role you will: 

• Operational Leadership & Execution: Own end-to-end service delivery operations across internal teams, partners, and client-managed care teams—ensuring performance, quality, and cost efficiency at scale.
• Commercial Growth Driver: Partner with executive leadership to drive multi-million dollar revenue growth (ARR $50+m), aligning service delivery capabilities with sales strategy, client implementation, expansion, and retention.
• Client & Partner Leadership (Client-Facing): Serve as a senior, client-facing leader—building trust with health systems, practices, and partners to ensure successful program execution and long-term value realization. 
• Product & Technology Integration: Work cross-functionally with Product, Engineering, and Data teams to design and optimize workflows, tools, and AI-driven interventions that enhance service delivery performance.
• Team Leadership & Talent Development: Lead and scale high-performing, cross-functional teams (direct and indirect)—including delivery managers, project managers, interoperability analysts, and technical solutions consultants—fostering a culture of accountability, ownership, and continuous development across distributed operations.
• Metrics, KPIs & Continuous Improvement: Define and operationalize KPIs tied to revenue, patient outcomes, and operational efficiency; use data insights to drive continuous improvement and decision-making.
• Playbook Creation & Operational Innovation: Build repeatable, scalable playbooks for service delivery excellence—balancing near-term execution with long-term strategic design in a rapidly evolving environment.

Requirements:

• Expertise: 10+ years of senior leadership experience in consulting, business process outsourcing (BPO), healthcare operations, population health, care delivery, or similar, including leadership roles with ownership of delivery and financial performance (e.g., P&L ownership, utilization, margin). Prior success and experience in a startup, high-growth environment is a requirement.
• Proven Builder & Scaler: Demonstrated hands-on, roll up your sleeves, and success designing and scaling tech-enabled service delivery models that drive measurable business and clinical outcomes.
• Commercial Orientation: Strong commercial driver mindset with a track record of contributing to or owning multi-million dollar revenue growth, client implementation, expansion, and retention.
• Client-Facing Leadership: Extensive experience working directly with healthcare clients, partners, or stakeholders, and influenced at the C-level and Board of Directors.
• Operational Excellence: Drives execution in ambiguous, fast-paced environments by establishing structure, lean program management, clear plans and KPIs, enforcing accountability, maintaining attention to detail, and ensuring organized, end-to-end delivery of complex enterprise projects..
• Grit Leadership: Thrives in high-pressure, ambiguous environments; demonstrates grit, resilience, and “smart hustle” to navigate challenges and deliver results. Experience building, managing, and developing high-performing delivery teams (managing large teams), including performance management and talent development.
• Growth Mindset & Adaptability: Embodies a growth mindset—continuously learning, iterating, and adapting as business needs evolve in a fast-paced, changing environment.
• Data-Driven & Analytical Operator: Strong analytical skills with experience leveraging data, KPIs, and performance metrics to drive operational decisions and improvements.
• Cross-Functional & Technical Fluency: Experience partnering with Product, Engineering, and Data teams; familiarity with clinical workflows, EHR systems, and digital health platforms.

We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.

You are both a playbook builder and executor—able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.

Our expectations are grounded in how we work and lead every day:

• Care – You operate with a deep sense of responsibility to patients, clients, and teammates. You understand that caring for patients, people, and the business are inseparable, and you make decisions that support both long-term impact and sustainable growth.
• Curiosity – You ask “why,” challenge assumptions, and seek better ways of working. You actively learn, test ideas, and pursue solutions that drive meaningful impact—especially when faced with constraints or limitations.
• Clarity – You bring structure to ambiguity. You define goals, simplify complexity, and communicate in a clear, direct, and actionable way. You understand that clarity is respect and that simplicity enables scale.
• Co-Creation – You collaborate across teams, functions, and partners. You actively seek diverse perspectives and understand that the best outcomes come from integrating ideas across the ecosystem—not working in silos.
• Craftsmanship – You are disciplined in execution and committed to continuous improvement. You focus on building high-quality, scalable solutions, balancing speed with precision, and consistently raising the bar.

Compensation & Benefits:

• High Earning Potential: Competitive base salary based on experience, complemented by a performance-driven bonus structure. On-target earnings (OTE) for this role range from $225,000 to $285,000, with additional upside potential in 2026.
• Equity: High performers also have the potential to earn options at Phamily.
• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid Time Off: Starting at 12 accrued vacation days/year, up to 9 accrued sick days/year, 12 holidays, and 2 give-back days
• HSA and FSA account options
• 401(k) Eligibility after 6 months of full-time employment; company matches 100% of the first 3% you contribute and 50% of the next 2% you contribute.
• Collaborative, mission-driven work environment

Jaan Health and Phamily provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Location: Hybrid 3 days in NYC

Job Type: Contract-to-hire

Job Reports To:  Chief Technology Officer/ Co-Founder, Chief Revenue Officer, and Chief Financial Officer

Salary Range: $100,000-120,000

Travel Expectations: up to 25%, as needed

About Jaan Health/Phamily 

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Job/Role Description: 

The Executive Assistant is a business-driven, proactive, and highly organized individual that will support our C-level, senior leadership while driving operational efficiency across the organization. This role goes beyond traditional administrative support and requires a strategic thinker who can manage complex projects, streamline workflows, and serve as a key liaison across departments.

The ideal candidate thrives in a fast-paced environment, demonstrates strong business acumen, and has the ability to balance executive support with operational execution. This person will thrive in a fast-paced environment, stay organized in overseeing the day-to-day operations and work on-site at our New York office. The person is able to streamline company operations and help scale as the company grows. 

Key Responsibilities: 

Executive Support

• A business mindset and the right hand of C-level leadership
• Act as a gatekeeper and liaison between executives and internal/external stakeholders, meeting with stakeholders, investors, and search for new offices 
• Provide high-level administrative support to executive leadership, including calendar management, meeting coordination, and travel arrangements
• Ability to use AI to prepare reports, presentations, and executive communications
• Manage confidential information with discretion and professionalism

Operations Support

• Lead and support cross-functional projects from planning through execution (e.g. real estate office search, set up new offices, and manage vendors)
• Set a timeline with all plans to make key decisions, logistically and culturally 
• Track key initiatives, timelines, and deliverables to ensure alignment with business priorities
• Identify process improvement opportunities and implement scalable solutions
• Identify and execute in improving workflows with new tools and AI 
• Assist in developing and maintaining standard operating procedures (SOPs)
• Monitor and analyze key performance indicators (KPIs) to support decision-making
• Prepare dashboards, reports, and summaries for leadership review
• Support budgeting, forecasting, and vendor coordination as needed

Cross-Functional Coordination

• Partner with teams across HR, Finance, Operations, Business Intelligence, IT, Engineering, Product, Sales and Marketing to drive initiatives forward
• Coordinate internal communications with VP, Talent Management and ensure alignment across departments
  
  

Requirements: 

• 8+ years of experience in executive support, operations, or a related role in a start-up, high growth environment
• Experience supporting directly and partnering with C-level Suite and senior leadership; Extensive project management skills for complex initiatives
• Experience overseeing relationships with key stakeholders, investors, vendors, and real estate brokers
• Experience of being commercially-driven with a business mindset to manage projects and operational initiatives in a fast-paced environment
• Comfort with applying and leveraging AI for work, data, metrics, reporting, and presentations
• Commercially driven, high critical thinking, problem-solving skills, negotiating skills, and excellent relationship building 
• Bachelor’s degree preferred, but not required

Work Style - “Growth DNA”: 

We are a fast-growing, early-stage company with a bold mission and significant work ahead, every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.

You are both a playbook builder and executor—able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.

Our expectations are grounded in how we work and lead every day:

• Care – You operate with a deep sense of responsibility to patients, clients, and teammates. You understand that caring for patients, people, and the business are inseparable, and you make decisions that support both long-term impact and sustainable growth.
• Curiosity – You ask “why,” challenge assumptions, and seek better ways of working. You actively learn, test ideas, and pursue solutions that drive meaningful impact—especially when faced with constraints or limitations.
• Clarity – You bring structure to ambiguity. You define goals, simplify complexity, and communicate in a clear, direct, and actionable way. You understand that clarity is respect and that simplicity enables scale.
• Co-Creation – You collaborate across teams, functions, and partners. You actively seek diverse perspectives and understand that the best outcomes come from integrating ideas across the ecosystem—not working in silos.
• Craftsmanship – You are disciplined in execution and committed to continuous improvement. You focus on building high-quality, scalable solutions, balancing speed with precision, and consistently raising the bar.

Our Compensation & Benefits 

• Competitive compensation commensurate with experience
• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• Paid Time Off: Starting at 12 accrued vacation days/year, up to 9 accrued sick days/year, 12 holidays, and 2 give-back days
• HSA and FSA account options
• 401(k) Eligibility after 6 months of full-time employment; company matches 100% of the first 3% you contribute and 50% of the next 2% you contribute.
• Collaborative, mission-driven work environment
  
  
  

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. 

Equal Employment Opportunity 

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Lead Data Scientist, Causal Inference & Clinical Outcomes Contracotr

Location: Remote

Job Type: Contract or Full-Time (Flexible) The project is estimated to run for 16 weeks, beginning May 7, 2026, and concluding around August 27, 2026.

Job Reports To: Director of Business Intelligence

Salary Range: Contract rate is $100 - $160/hour

About Jaan Health/Phamily

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Job/Role Description

We are seeking an analytical powerhouse to redefine proactive healthcare as our Lead Data Scientist for Causal Inference & Clinical Outcomes. In this 16-week engagement starting May 7, 2026, you will lead a rigorous clinical outcomes study for our key client, Silver Cross Medical Group (SCMG), to quantify the impact of our Advanced Primary Care Management (APCM) and Chronic Care Management (CCM) programs.

Your primary mission is to provide empirical evidence answering two critical questions: Do patients in our programs have lower hospital readmission rates and higher discharge follow-up rates?. This role requires a specialist who can manipulate complex healthcare claims and EHR data to build an airtight, actuarial-grade causal inference framework. Additionally, you will audit and extract value from a previous analytics vendor’s deliverables to close out their engagement. If you are a health-tech veteran who excels at translating complex statistical findings into compelling narratives for stakeholders, we want to hear from you.

Key Responsibilities

• Study Design & Execution: Lead a longitudinal, quasi-experimental study starting May 7 to measure clinical outcomes, specifically hospitalization frequency and discharge follow-ups.
• Causal Inference Modeling: Apply advanced methodologies (e.g., propensity score matching) to observational data to estimate counterfactual patient outcomes with minimal bias.
• Actuarial-Grade Validation: Develop and refine statistical models that will be thoroughly vetted and approved by customer actuaries.
• Stakeholder Management: Serve as the primary analytical face to SCMG, gathering requirements and aligning on clinical/business definitions of success.
• Data Storytelling: Translate complex statistical findings into compelling presentations and client-ready reports for both technical and non-technical leadership.
• Vendor Audit & Wrap-up: Extract usable value from an existing outsourced study, close out the vendor contract, and integrate relevant findings into the final study.
• Technical Infrastructure: Navigate and build analytics reporting infrastructure using SQL, Python, dbt, Redshift, and Looker.
• Project Handoff: Ensure all code is clean and reproducible for final handover to the internal Phamily BI team.

Requirements

• Health-Tech Expertise: Deep experience in causal inference, metric design, and clinical outcomes evaluation.
• Data Proficiency: Extensive experience working with complex EHR and healthcare claims data.
• Advanced Analytics Toolkit: Highly capable in Python, R, SQL, dbt, Redshift, and Looker.
• Statistical Matching: Proven experience developing algorithms for high-dimensional statistical matching with large datasets.
• Security Standards: Practical experience maintaining strict PHI security protocols while building data infrastructure.
• Analytical Rigor: Ability to design and execute "actuarial-grade" studies that control for significant confounding variables.
• Communication: Exceptional ability to synthesize technical data into narratives for non-technical clients.
• Education: Advanced degree in a quantitative field (e.g., Data Science, Statistics, Health Economics, or Epidemiology).

Preferred Requirements

• Entrepreneurial DNA: A 'builder' mentality with the ability to operate effectively in high-ambiguity environments where processes may not be fully fleshed out.
• HEOR Consulting: Prior background as a Health Economics & Outcomes Research (HEOR) consultant.
• Actuarial Alignment: Experience in presenting methodology to and gaining approval from health system actuaries.

Work Style & Logistics

• This is a remote-first position.
• The project is estimated to run for 16 weeks, beginning May 7, 2026, and concluding around August 27, 2026.

Compensation & Benefits

• Competitive compensation commensurate with experience
• Potential to earn equity based on performance
• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• FSA and Dependent Care account options
• 401(k) Eligibility after 6 months of full-time employment
• Collaborative, mission-driven work environment

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You'll join a smart, humble, and collaborative team dedicated to improving healthcare.

Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Product Marketing Manager

Location: Manhattan, NYC 

Job Type: Full-time: Hybrid - 3 days a week 

Job reports to: Director of Strategic Growth

Salary Range: 105K-125K annually 

About Jaan Health/Phamily 

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Job/Role Description

The Product Marketing Manager will help expand Phamily’s tech-enabled care transformation services into the enterprise healthcare market: health systems, health networks, and large physician groups. 

This role sits at the intersection of Product, Marketing, and Sales and plays a key role in communicating the value of Phamily’s AI-powered care management capabilities to healthcare organizations.

The Product Marketing Manager will translate Phamily’s care management solution and complex healthcare workflows into compelling, outcome-focused messaging that shows how our solution fits into provider environments, helping clinical and operational leaders improve patient outcomes, streamline care delivery, and drive sustainable revenue from proactive care programs. This includes supporting product and service launches, developing sales enablement materials, and ensuring consistent messaging across marketing and sales channels.

This will be a new capability at Phamily. We are an AI company, and we want you to thoughtfully consider the best practices from traditional approaches to product marketing–and then leverage AI to build a better, faster, more scalable approach from the ground up. 

Key Responsibilities:

• Establish a regular cadence of customer, prospect, and analyst engagement to surface insights that sharpen positioning, inform product direction, and identify emerging opportunities.
• Provide direct support for enterprise deals, custom positioning, objection handling, and competitive differentiation, and build a win-loss analysis program that feeds back into messaging and strategy.
• Partner with Product, Solutions, and BI to capture and package customer performance data and outcomes into content-ready proof points (case studies, ROI data, clinical results). Own the project management of getting these stories out of the organization.
• Build and maintain competitive battlecards for key competitors. Develop offense/defense strategies by competitor category. Equip sales with real-time competitive intelligence for active deals.
• Develop a rigorous approach to testing messaging with target personas, not just crafting it, but validating what resonates through customer conversations, sales feedback, and market signals.
• Establish an S-M-L framework for right-sizing product or services launches, from minor feature updates to major capability launches, with appropriate cross-functional coordination for each tier. Build toward a regular launch cadence.
• Leverage AI tools (Claude, etc.) to accelerate competitive research, messaging iteration, battlecard creation, market scanning, and enablement content development. Build repeatable AI-assisted workflows that let a lean PMM function operate at enterprise scale.

Requirements:

• 5+ years of experience in product marketing, preferably in healthcare technology or digital health
• Demonstrated experience using AI tools to accelerate product marketing workflows, competitive analysis, messaging development, enablement creation, or market research. You can show how AI makes you faster and better, not just that you've tried it.
• Strong ability to translate technical product capabilities into clear business value
• Experience supporting enterprise or B2B sales teams
• Familiarity with healthcare delivery models such as care management, population health, or value-based care
• Excellent communication, presentation, and storytelling skills
• Experience working cross-functionally with product, marketing, and sales teams
• Strong analytical skills and ability to interpret market insights
• Bachelor’s degree in marketing, business, healthcare administration, or a related field

Preferred Requirements:

• Entrepreneurial DNA: A 'builder' mentality with the ability to operate effectively in high-ambiguity environments where processes may not be fully fleshed out.

Our Compensation & Benefits 

• Salary Range: 105K-125K annually Competitive compensation commensurate with experience
• Potential to earn equity based on performance
• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• FSA and Dependent Care account options
• 401(k) Eligibility after 6 months of full-time employment
• Collaborative, mission-driven work environment

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare.

Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Content Marketing Manager (AI-Powered Content Engine)

Location: Manhattan, NYC 

Job Type: Full-time: Hybrid - 3 days a week 

Job reports to: Director of Strategic Growth 

Salary Range: $110k-$125k anually FTE

About Jaan Health/Phamily

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Job/Role Description

The Content Marketing Manager will play a critical role in shaping how Phamily communicates its value to healthcare leaders, providers, and partners. This role will own the content engine that translates complex healthcare topics, such as chronic and advanced primary care management, value-based care, and AI-enabled clinical workflows, into clear, compelling content that drives engagement, creates market demand, and ultimately contributes to building and accelerating our sales pipeline.

Working closely with Marketing, Sales, and Product teams, the Content Marketing Manager will develop thought leadership and strategic content that supports the company’s go-to-market efforts. This includes producing articles, case studies, white papers, webinars, and campaign materials that highlight Phamily’s impact on patient outcomes, financial sustainability for providers, and provider success.

This role is ideal for a strong storyteller who can connect healthcare innovation with real-world impact–using AI to accelerate that work. We are an AI company, and our expectation is that our AI-native teams operate at scale and speed without sacrificing quality or thoughtfulness. 

Key Responsibilities:

Content Engine Operations: 

• Own the end-to-end content production calendar.
• Use AI tools (Claude, etc.) to accelerate research, drafting, derivative content creation, and repurposing, maintaining editorial quality and brand voice.
• Build and refine repeatable workflows for turning a single hero asset into a full campaign.
• Manage the production pipeline in Asana from brief through publish, keeping the team on cadence.

Thought Leadership & Spokesperson Content

• Partner with C-suite and VP-level spokespeople (clinical, financial, operational leaders) to develop and refine POV-driven content.
• Prepare, conduct, and distill spokesperson working sessions into usable content frameworks.
• Ghostwrite or co-author thought leadership articles, video scripts, LinkedIn posts, and speaking abstracts.
• Support PR firm with content for earned media, bylines, and press materials. (Because media companies will not accept AI-generated content, you’ll still need strong traditional writing and storytelling skills.)

Content Strategy & Creation

• Partner cross-functionally to develop effective content mapped to health system buyer personas.
• Write and edit whitepapers, case studies, articles, video scripts, webinar content, and email sequences for B2B enterprise healthcare audiences.
• Ensure coverage across strategic themes, personas, and funnel stages. 

SEO, Website & Distribution

• Own SEO/AEO/GEO strategy and execution.
• Partner with the web/creative team to maintain conversion-oriented site content. 
• Collaborate with Demand Gen on content distribution, paid amplification, and nurture programs.
• Support sales and event collateral requirements. 

Requirements:

• 5+ years of experience in content marketing in B2B enterprise healthcare, health tech, or a related field 
• Demonstrated fluency using AI tools (e.g., Claude, ChatGPT, Jasper) as part of a content production workflow, not just for ideation, but for research, drafting, repurposing, and scaling content while maintaining editorial quality. You should be able to articulate *how* you use AI, not just *that* you do
• Experience managing a high-velocity content calendar with multiple simultaneous campaigns and stakeholders.
• Strong interviewing and synthesis skills, you'll work with senior healthcare leaders to extract insights and translate them into compelling content.
• Comfort writing for enterprise B2B healthcare audiences across clinical, financial, and operational topics.
• Understanding of the health system landscape: value-based care, Advanced Primary Care, care management programs, and the financial/operational pressures facing health system leadership.
• Experience with content operations tools and project management platforms (Asana, Monday, or similar).
• Experience supporting PR/earned media content programs (bylines, press materials, speaking abstracts).
• Bachelor’s degree in marketing, communications, journalism, healthcare administration, or a related field.

Preferred Requirements:

• Entrepreneurial DNA: A 'builder' mentality with the ability to operate effectively in high-ambiguity environments where processes may not be fully fleshed out.
  

Our Compensation & Benefits

• Salary Range: $110k-$125k anually. Competitive compensation commensurate with experience. 
• Potential to earn equity based on performance
• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• FSA and Dependent Care account options
• 401(k) Eligibility after 6 months of full-time employment
• Collaborative, mission-driven work environment

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare.

Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

BDR / Pipeline Generation Specialist (Healthcare) 

Location: Chicago, Illinois 

Job Type: Full-time: Hybrid - 3 days per week in a shared office 

Job Reports To: Demand Generation Manager 

Salary Range: Contract to hire $45-$55 per hour 

About Phamily

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Role Description

As our BDR - Pipeline Generation Specialist (Healthcare), you’ll play a key role in taking hot marketing leads and converting them into qualified sales meetings that drive new business. You’ll work closely with our Account Executives and Manager of Demand Generation to identify the right targets, craft compelling messaging, and execute campaigns that deliver results. This is a 90% sales, 10% strategy role that’s a vital part of the bridge between marketing and sales.

If you’re a sales professional looking for greater ownership (or less travel) and are ready to build at a high-growth startup, this role is for you.

Key Responsibilities:

• Identify and prioritize the most compelling leads and convert them into qualified meetings using multi-touch, multi-channel sequences
• You will manage and convert high-volume, event-driven, and inbound lead pipelines: prioritizing, segmenting, and executing targeted outreach to turn interest into qualified sales conversations.
• Pick up the phone—there’s nothing as impactful as a knowledgeable conversation, and you’ll be comfortable with cold calling, navigating blockers, and getting to your target
• Create customized cadences and follow up on leads with original, ABM-style outbound messaging
• Research new accounts, build target lists, create persona playbooks, and constantly test and refine your methodology to drive more qualified meetings
• Immerse yourself in the healthcare landscape, understand what motivates our ICPs, and always be looking for new opportunities to make an impact
• Navigate Hubspot like a native (training can be provided, but you’ll be expected to be proficient within 1 month and expert within 3), and ensure all sales activities are properly documented
• Build a feedback loop with the marketing team to develop and test messaging, measure campaign performance, and report outcomes to company leadership

Requirements:

• Bachelor’s degree (business/marketing/finance or similar) or 1+ years in B2B sales, business development, account management, or similar
• Excellent communication and interpersonal skills; executive presence with customers and internal teams
• Analytical mindset, comfortable interpreting data and making clear, defensible recommendations
• Familiarity with common sales and martech tools, including AI, and enthusiasm about using technology to accelerate the pace without reducing quality
• Prior healthcare experience is strongly preferred but not essential for the right candidate

Preffered Requirements:

• Entrepreneurial DNA: A 'builder' mentality with the ability to operate effectively in high-ambiguity environments where processes may not be fully fleshed out.

Work style & logistics

• Hybrid - Chicago in-person at least 3 days per week
• Occasional travel for the team to on-sites or industry events as needed

Our compensation & benefits

• Competitive compensation commensurate with experience: contract to hire rate $45-$55 per hour 
• Potential to earn equity based on performance
• Remote-friendly work environment
• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• FSA and Dependent Care account options
• 401(k) Eligibility after 6 months of full-time employment
• Collaborative, mission-driven work environment

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare.

Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Location: Hybrid within 1hr of Mountain Home, Arkansas

Job Type: Full Time, M-F 8:30am -5pm

Job Reports To: Director of Clinical Operations

Salary Range: TBD

About Jaan Health/Phamily 

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Job Role/Description 

We are seeking a compassionate, organized, and tech-savvy Clinical Care RN to support patients in our text-based Advanced Primary Care Management (APCM) program. This role focuses on delivering proactive, high-quality care through digital communication tools, driving better health outcomes for our patient populations. Ideal for healthcare professionals who thrive in a virtual care setting, value patient engagement, are passionate patient advocates and are skilled in critical thinking and care coordination.

 Key Responsibilities 

• Monitor and respond to patient messages and check-ins in a timely, compassionate, and professional manner
• Identify, assess, and triage clinical concerns, SDOH needs, and care coordination barriers
• Develop and update personalized care plans for patients; help educate and motivate patients to adhere to the care plan
• Oversee the clinical quality of the team, by analyzing data or trends to manage direct reports, and help train, orient, and onboard new and tenured staff, and improve overall outcomes
• Develop, implement, and revise care coordination workflows, policies or protocols to support the evolution of the care model to improve efficiency and scalability
• Lead quality improvement initiatives, complete case review and chart audits, and host team meetings
• Identify and troubleshoot issues that arise during new program iterations, escalating to leadership when there are critical impacts or opportunities for system-wide improvements
• Identify and execute in improving workflows with new tools and AI. 
• Collaborate with CMAs, LPNs/RNs, NPs, and Social Workers to ensure timely escalation and follow-through

Requirements 

• Registered Nurse with active, unrestricted compact license required with 4+ years of experience in a care management or clinical care coordination role (primary care, chronic care management, home health, etc.)
• Previous experience creating policies, procedures, and/or clinical processes 
• Strong critical thinking and problem-solving skills in a fast-paced environment
• Ability to independently manage a digital patient panel and prioritize escalations effectively
• Excellent written communication and documentation skills
• Comfort using EMRs, care coordination platforms, digital messaging tools and fast learner of new technologies
• Must have access to reliable internet and a secure/private environment
• This role may require travel of up to 10%, including potential overnight travel 

Preferred Requirements 

• Bilingual (Spanish) is a bonus but not required
• Knowledge of Medicare CCM/APCM programs a plus

Compensation & Benefits

• Competitive compensation commensurate with experience
• Potential to earn equity based on performance
• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• FSA and Dependent Care account options
• 401(k) Eligibility after 6 months of full-time employment 
• Collaborative, mission-driven work environment
  
  

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. 

Equal Employment Opportunity 

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Location: Hybrid within 30 miles of Atlanta, GA

Job Type: Full Time, M-F 8:30am-5pm

Job Reports To: Director of Clinical Operations

About Jaan Health/Phamily 

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Job Role/Description 

We are seeking a compassionate, organized, and tech-savvy Clinical Care Lead RN to support patients in our text-based Advanced Primary Care Management (APCM) program. This role focuses on delivering proactive, high-quality care through digital communication tools, driving better health outcomes for our patient populations. Ideal for healthcare professionals who thrive in a virtual care setting, value patient engagement, are passionate patient advocates and are skilled in critical thinking and care coordination.

 Key Responsibilities 

• Monitor and respond to patient messages and check-ins in a timely, compassionate, and professional manner
• Identify, assess, and triage clinical concerns, SDOH needs, and care coordination barriers
• Develop and update personalized care plans for patients; help educate and motivate patients to adhere to the care plan
• Oversee the clinical quality of the team, by analyzing data or trends to manage direct reports, and help train, orient, and onboard new and tenured staff, and improve overall outcomes
• Develop, implement, and revise care coordination workflows or protocols to support the evolution of the care model to improve efficiency and scalability
• Lead quality improvement initiatives, complete case review and chart audits, and host team meetings
• Identify and troubleshoot issues that arise during new program iterations, escalating to leadership when there are critical impacts or opportunities for system-wide improvements
• Collaborate with CMAs, LPNs/RNs, NPs, and Social Workers to ensure timely escalation and follow-through

Requirements 

• Registered Nurse with active, unrestricted compact license required with 4+ years of experience in a care management or clinical care coordination role (primary care, chronic care management, home health, etc.)
• Previous experience managing a team
• Strong critical thinking and problem-solving skills in a fast-paced environment
• Ability to independently manage a digital patient panel and prioritize escalations effectively
• Excellent written communication and documentation skills
• Comfort using EMRs, care coordination platforms, digital messaging tools and fast learner of new technologies
• Must have access to reliable internet and a secure/private environment
• This role may require travel of up to 10%, including potential overnight travel 

Preferred Requirements 

• 4+ years of experience, 2-year RN Associate Degree OR 2+ years experience + BSN
• Bilingual (Spanish) is a bonus but not required
• Knowledge of Medicare CCM/APCM programs a plus

Compensation & Benefits 

• Competitive compensation commensurate with experience
• Potential to earn equity based on performance
• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• FSA and Dependent Care account options
• 401(k) Eligibility after 6 months of full-time employment 
• Collaborative, mission-driven work environment
  
  

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. 

Equal Employment Opportunity 

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Location: Hybrid within 30min of New Lenox, IL
Job Type: Full-Time

Salary Range: $63,000 - $75,000

Hours: 8:30am-5pm

About Us 

Jaan Health is a leading care management company that helps healthcare providers deliver high-quality, personalized care to their patients between visits. Our platform, Phamily, combines advanced AI with human connection to make proactive care easier and more effective for care teams and patients.

Care managers play a vital role in this mission. Phamily helps care managers identify which patients need attention, guide outreach, and reduce the busywork so they can focus on what matters most: supporting people. Every day, care teams help patients feel seen, cared for, and connected to their health, while being part of a company that values compassion and measurable impact.

Job/Role Description

Our team is growing! Jaan Health is seeking a dynamic and motivated Clinical Care Coordinator Team Lead to join our care team and will report to the Clinical Operations Manager. They will support the development of patient-centered, team-based care, as well as support primary care physicians (PCPs) and practices in managing their panel of patients using a population management informatics tool. This role focuses on high-volume patient outreach through calls, texts, and care platform messaging, while ensuring accurate documentation and seamless workflow with the care team. In addition, this role will support key operational functions such as member enrollment, staff training, and client operations, bridging the gap between clinical expertise and operational execution. 

Responsibilities and Activities

• Conduct high-volume patient outreach via phone, text, and digital platforms.
• Document patient interactions and care plan updates in EHRs including Epic and Cerner.
• Support LPNs, RNs and providers with intake coordination, scheduling, and follow-ups.
• Assist with patient education and navigation of care plans.
• Escalate clinical issues to LPNs/ RNs as appropriate.
• Assist with patient onboarding and enrollment processes.
• Partner with client operations teams to ensure seamless delivery of services.
• Identify process improvement that enhance patient and client satisfaction.
• Deliver training sessions on care protocols, systems, and operations to care management teams.
• Adapt to evolving workflows, technology, and program demands.
• Support other operational functions as needed
• Contributes to a positive experience for patients and families through courteous telephone and digital interactions, accurate and expeditious routing, as well as referral to appropriate clinical staff when necessary.
• Perform all job functions in compliance with applicable federal, state, local and company policies and procedures.

Required Qualifications

• Certified Medical Assistant required.
• Minimum of 5 years-experience in primary care setting or similar specialty. Experience in population health preferred.
• Excellent communication and technology skills. 
• Prior use of electronic health records (Epic) and other health care information systems desirable. 
• Significant experience within a primary care setting (chronic care preferred, hospital, medical groups). 
• Proven problem-solver, comfortable with high-volume outreach, and ability to multi-task.

Our Compensation & Benefits

• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• FSA and Dependent Care account options
• 401(k) Eligibility after 6 months of full-time employment 
• Collaborative, mission-driven work environment

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. 

Equal Employment Opportunity 

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Location: Hybrid within 30min of New Lenox, IL
Job Type: Full-Time

Salary Range: $75,000 - $95,000

Hours: 8:30am-5pm

About Us  

Jaan Health is a strategic care transformation partner for health systems, medical groups, and large physician organizations. With over a decade of experience supporting providers in proactive care delivery, our clinical experts use our AI-powered platform, Phamily, to extend personalized, proactive care across entire patient populations, driving better clinical outcomes and sustainable revenue while helping care teams deliver high-quality care between visits.

OVERVIEW

Jaan Health is seeking a dynamic and motivated Clinical Care RN to join our care team and will report to the Clinical Operations Manager. This role requires strong clinical knowledge, adaptability, and the ability to thrive in a fast-paced, patient-centered environment. The Clinical Care Lead will support chronic care management (CCM) and advanced primary care models (APCM) by providing direct patient engagement, care plan support, and clinical triage. This position is remote and offers health benefits as well as a retirement plan and paid days off.

About the Role

We are seeking a compassionate, organized, and tech-savvy Clinical Care Lead to support patients with chronic conditions in our text-based Advanced Primary Care Management (APCM) program. This remote role focuses on delivering proactive, high-quality care through digital communication tools, driving better health outcomes for Medicare and older adult populations.

This position is ideal for healthcare professionals who thrive in a virtual care setting, value patient engagement, and are skilled in critical thinking and care coordination.

 Key Responsibilities

• Serve as the first line of communication for patients via a secure, text-based platform
• Monitor and respond to patient messages and check-ins in a timely, compassionate, and professional manner
• Identify, assess, and triage clinical concerns, SDOH needs, and care coordination barriers
• Develop and update personalized care plans for patients with chronic conditions (e.g., hypertension, diabetes, COPD)
• Develop, implement, and revise care coordination workflows or protocols to support the evolution of the care model to improve efficiency and scalability
• Analyze patient data or trends to identify care gaps or improve outcomes
• Independently making decisions on patient outreach priorities, resource allocation, or escalation paths
• Lead quality improvement initiatives or case review meetings
• Serve as a liaison for payer utilization management, interpreting policy, and advising on compliance
• Track engagement, log care time, and document all communication per HIPAA and program guidelines
• Identify and troubleshoot issues that arise during new program iterations, escalating to leadership when there are critical impacts or opportunities for system-wide improvements
• Collaborate with RNs, NPs, and Social Workers to ensure timely escalation and follow-through
  
  

Key Skills & Qualifications

• 4+ years of experience in a clinical or care coordination role (primary care, chronic care management, home health, etc.), or 2+ years experience combined with  with a BSN degree
• RNs w/ current license 
• Strong critical thinking and problem-solving skills in a fast-paced environment
• Ability to independently manage a digital patient panel and prioritize escalations effectively
• Excellent written communication and documentation skills
• Comfort using EMRs, care coordination platforms, and digital messaging tools
• Knowledge of Medicare CCM/APCM programs a plus
• Bilingual (Spanish) is a bonus but not required
• Must be located within the New Lenox, IL area and have access to reliable internet 
• Access to Internet 5G

Schedule & Work Environment

• Full-time, Monday–Friday from 8:30am-5pm
• 1-hour lunch break, daily huddles with manager/team
• Ongoing support from a multidisciplinary care team

Our Compensation & Benefits

• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• FSA and Dependent Care account options
• 401(k) Eligibility after 6 months of full-time employment 
• Collaborative, mission-driven work environment

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. 

Equal Employment Opportunity 

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.