Content Marketing Manager Overview:

As we scale, we’re looking for a versatile Content Marketing Manager who can balance creativity with impact. In this role, you’ll be the dedicated content owner on our marketing team—crafting compelling stories, producing assets that fuel campaigns across every stage of the funnel, and ensuring everything we publish strengthens the Incident IQ brand. 

You’ll thrive here if you’re a self-starter with a strategic mindset—someone who can take a theme, run with it, and deliver polished work that moves the needle. Collaboration is key: you’ll partner with product marketing, demand generation, and creative teammates to bring ideas to life, while using data and feedback to refine and optimize. The ideal candidate is a strong writer with experience turning complex ideas into clear, engaging content that drives pipeline and positions us as a thought leader in K-12.

This role serves as a foundational content position with strong potential to evolve into even more strategic roles as the team grows. This position is hybrid-preferred in our Atlanta office but offers flexibility for remote candidates.

Content Marketing Manager Responsibilities: 

Content Creation

• Write, edit, and manage high-quality B2B content across various formats (including but not limited to blogs, articles, whitepapers, guides, success stories, website copy, email, ads, etc.) with proven ability to balance storytelling with measurable marketing impact
• Repurpose existing content into new formats to extend its reach and impact
• Ensure all content is aligned with our brand identity, is in our brand voice, is accurate and engaging, and optimized for lead generation

Content Strategy & Planning

• Maintain the content calendar aligned to campaigns, product launches, and marketing priorities
• Collaborate with product marketing, demand generation, and creative teams to align content themes, messaging, campaign goals, and content packaging
• Support Demand Generation and campaigns by creating high-impact assets to influence pipeline and conversions
• Stay current with industry and content trends to keep our strategy fresh and effective

Team Collaboration 

• Partner with product marketing, creative services, growth marketing, and leadership to source input and align on priorities
• Work closely with external vendors or freelancers as needed, reviewing deliverables for quality and brand alignment

Project Management & Execution

• Use project management tools (e.g. Asana) to keep content initiatives organized and on-time
• Create structured brief templates to align with stakeholders & freelancers, ensuring assets meet tone and quality standards
• Manage multiple deliverables while meeting deadlines with minimal oversight

Content Analytics & Optimization

• Conduct A/B testing on formats, headlines, and topics; optimize content continuously based on performance data and engagement insights
• Work with Demand Gen and Ops teams to track performance and report on content effectiveness across channels
• Use data to refine messaging, formats, and distribution for better results

Content Marketing Manager Requirements:

• 5–8 years of experience in content marketing, writing, or communications (B2B SaaS or EdTech preferred)
• Exceptional writing, editing, and proofreading skills with a strong sense of storytelling and brand voice
• Demonstrated ability to craft thought leadership and narrative content tailored to B2B audiences.
• Experience with analytics tools (Google Analytics, Marketo, or similar) and comfort working with performance data
• Strong project management and organizational skills; experience with tools like Asana is a plus
• Ability to collaborate effectively across teams and communicate with clarity and confidence
• Curiosity and adaptability—staying up-to-date on emerging content tools, formats, styles, and platforms

Content Marketing Manager Nice to Have:

• Familiarity with K-12 audiences, EdTech, or B2B SaaS marketing, especially content that drives pipeline 
• Experience with Marketo or another marketing automation platform for content distribution and reporting
• Familiarity with SEO best practices and ability to optimize content for search and lead generation
• Basic understanding of HTML/CSS or CMS publishing workflows (WordPress)
• Ability to create light multimedia content (simple graphics in Canva, basic video editing, or podcast scripting)
• Familiarity with AI-assisted writing/editing tools and how to use them responsibly
• Experience managing freelance writers and editors
  
  

Field Marketing Specialist Overview
Incident IQ is seeking a Field Marketing Specialist to develop and execute regional marketing strategies that drive pipeline growth and support Sales objectives. This role reports to the Events Marketing Director and is based in Atlanta with a hybrid schedule. The Field Marketing Specialist owns a defined territory or segment and aligns marketing efforts to pipeline goals, target accounts, and regional priorities. This role sits at the intersection of Sales and Marketing, partnering closely with regional Sales teams to plan and execute high- impact programs including events, executive engagements, and targeted field initiatives. This is a strategic role that goes beyond execution. The right candidate will bring strong
business acumen, prioritize the highest-impact opportunities, and ensure marketing programs translate into measurable pipeline and revenue outcomes.

Field Marketing Specialist Responsibilities

• Develop and own regional or segment-based field marketing plans aligned to Sales priorities.
• Analyze data to identify pipeline gaps, target accounts, and growth opportunities.
• Prioritize markets, programs, and investments based on expected impact and ROI.

Sales Partnership

• Act as the primary marketing partner for regional Sales teams.
• Align closely with Sales on target accounts, program strategy, and pipeline goals.
• Drive accountability for pre-event outreach and post-event follow-up to maximize results.

Field Marketing Program Strategy

• Plan and execute a strategic mix of field marketing programs, including conferences,tradeshows, executive dinners, roundtables, and targeted account-based initiatives.
• Select programs based on audience fit, geographic priorities, and return on investment.
• Ensure all programs include strong pre-event outreach, effective in-event engagement, and structured post-event follow-up.
• Partner with internal teams and external vendors to deliver high-quality execution.

Performance Management

• Track and report on program effectiveness, including meetings generated, pipeline influenced, and opportunities created.
• Continuously optimize strategy and investment based on performance insights and data.
• Bring insights from the field back to the organization to inform broader go-to-market strategy.

Field Marketing Specialist Requirements

• Experience: 2-3 years of experience in field marketing, events, or a related field, with exposure to B2B marketing environments preferred.
• Execution: Strong organizational skills with a detail-oriented mindset and ability to manage multiple priorities in a fast-paced environment.
• Communication Skills: Strong written and verbal communication skills with the ability to collaborate effectively across teams.
• Growth Mindset: Eagerness to learn, take on new challenges, and grow within a B2B marketing organization.

Director, Product Marketing Overview

Incident IQ is looking for a Director of Product Marketing to lead and evolve the product marketing function at a pivotal moment for the company. Reporting directly to the Chief Marketing Officer and managing a team of three product marketers, this leader will own how iiQ brings products to market, tells its competitive story, and shows up in front of customers, influencers and the industry.

This role sits at the intersection of product, sales and marketing. The right person is a strategic storyteller, a trusted cross-functional partner, and a player-coach who can both set the direction and roll up their sleeves. iiQ is at an inflection point as we evolve our platform to meet the next generation of K-12 operational needs, including a major investment in AI-powered workflows. The Director of Product Marketing will play a central role in shaping that narrative and bringing it to life across every customer and market-facing touchpoint. 

Director, Product Marketing Responsibilities

Messaging & Positioning

• Own the end-to-end messaging architecture for iiQ, from the corporate narrative down to individual product messaging houses.
• Lead the evolution of iiQ's story as we move toward our next chapter of platform positioning, in close partnership with the CEO, CMO and Product leadership.
• Sharpen positioning for our Enterprise IT tier, Facilities, and other product lines to win in our highest-priority segments. 
• Ensure every customer-facing asset, from website to sales deck to launch collateral, reflects a clear, consistent and compelling voice.

Product Launches & Go-to-Market

• Establish and roll out a repeatable product launch methodology in partnership with Product Management, setting the standard for how we bring products to market at iiQ.
• Lead GTM strategy for new product launches, major releases, and AI-forward capabilities across the iiQ platform.
• Take over leadership of iiQ AI go-to-market, including messaging, launch planning, and customer rollout.
• Partner closely with Sales and Product Enablement to equip the field with the tools, training and talk tracks they need to sell with confidence.

Competitive & Market Intelligence

• Build and lead a competitive intelligence function that gives Sales, Product, and leadership a clear view of the market, our competitors and where we win and lose.
• Own customer and market research initiatives that inform positioning, packaging and roadmap decisions.
• Translate research and competitive insight into action: playbooks, battle cards, and strategic recommendations that move the business.

Pricing & Packaging Partnership

• Partner with RevOps and Product to shape pricing and packaging strategy, bringing the voice of the customer and the competitive lens into every decision.
• Own the go-to-market side of packaging decisions: naming, positioning, and how we communicate value to the market.

Industry Relations

• Build and manage iiQ’s analyst relations program, in partnership with corporate marketing, developing relationships with key industry influencers covering K-12 ed-tech, ITSM and adjacent categories.
• Represent iiQ in analyst briefings, reports, and industry research to elevate our visibility and credibility in the market.

Team Leadership

• Lead and develop a team of three product marketers, each of whom currently owns a set of iiQ product lines.
• Evolve the team structure and ways of working to deliver horizontal strength across messaging, launches, and competitive, while preserving product-line depth.
• Model a high-performing team culture grounded in a growth mindset, a bias for action, clear and kind communication and a shared commitment to the mission.

Director, Product Marketing Requirements

• Experience: 10 to 15 years of product marketing experience in B2B SaaS, with at least 3 years leading and developing product marketing teams. Experience in ed-tech, ITSM or platform businesses is a plus.
• Strategic Leadership: You are a strategic thinker who can shape a company narrative, sharpen product positioning, and translate both into work that moves the business. You know how to balance the big picture with the practical, and how to lead through ambiguity without losing momentum.
• Cross-Functional Partnership: You build trust across product, sales, customer success, the executive team and the marketing team. You know how to influence without authority, partner productively with strong leaders and align people around a shared direction.
• Launch Rigor: You have stood up product launch processes from the ground up. You know what great looks like and can tailor it to iiQ’s stage and pace.
• Player-Coach: You lead a team and still know how to roll up your sleeves when it matters. You are as comfortable setting strategy as you are editing a deck the night before an important meeting.
• Growth Mindset: You are a shaper, not a taker. You bring solutions, not just problems. You move fast with 70% of the information, course-correct quickly and help your team do the same.
• Communication Skills: Exceptional written and verbal communication skills are a must. You can write a message house one day and brief the CEO the next.
• AI Fluency: Comfort with AI as both a product category and a tool for how modern marketing teams work. You are energized by the opportunity to shape iiQ’s AI narrative for the market.
• K-12 Interest: A genuine interest in K-12 education or education technology is a plus.

Director, Corporate Marketing Overview

Incident IQ is looking for a Director of Corporate Marketing to build and lead the corporate marketing function from the ground up. This is a newly created role reporting directly to the Chief Marketing Officer and sits at the intersection of brand, communications and culture. The right person is a sharp storyteller, a skilled cross-functional partner and someone who understands that how a company communicates internally is just as important as how it shows up externally.

This role will work closely with the CMO and will have the support of the broader marketing team and key partners across the business to bring programs to life.

Director, Corporate Marketing Responsibilities

External Communications

• Develop and execute a proactive PR strategy including media relations, press releases and earned coverage.
• Build and maintain relationships with journalists, K-12 and technology influencers, thought partners and ecosystem partners.
• Own the corporate PR calendar and ensure communications are timely, consistent and on-brand.
• Lead award and speaking submission strategy to build executive and company visibility.

Internal Communications

• Partner with HR and the Chief of Staff to support key organizational announcements, leadership changes and company milestones.
• Support All Hands and bi-annual all company gatherings in meeting planning, content and execution.
• Ensure employees are informed, aligned and connected to the company narrative.

Social Media and Brand

• Own the corporate social media presence across LinkedIn and other relevant channels.
• Develop a content strategy that reflects iiQ’s brand voice, customer mission and thought leadership.
• Support culture and brand building efforts including recruiting initiatives and employer brand.
• Partner with demand gen and product marketing to amplify campaigns and launches.

Corporate Events and Executive Presence

• Support the development of corporate presentations and executive communications.
• Develop and manage a corporate spokesperson program, including executive media training and preparation, to ensure consistent and compelling representation of iiQ in the market.
• Partner across the business to ensure iiQ shows up with a consistent, compelling voice at industry events and internal forums.
• Build and manage a network of thought partners and ecosystem relationships that elevate iiQ’s brand in the market.

Director, Corporate Marketing Requirements

• Experience: 8 to 12 years of experience in corporate communications, corporate marketing or a related function, ideally in B2B SaaS or a mission-driven organization, with a proven track record of building or leading a corporate marketing or communications function.
• Strategic Leadership: You are a strategic communicator who knows how to shape a company narrative, build executive presence and show up as a trusted partner to senior leadership. You are equally comfortable crafting a press release, preparing a CEO for a keynote and developing an internal communications strategy from scratch.
• Communication Skills: Exceptional written and verbal communication skills are a must, as is the ability to build strong cross-functional relationships and influence without authority across a fast-moving organization.
• Executive Partnership: Experience partnering closely with a CEO or executive leadership team on communications and positioning is strongly preferred.
• Operational Excellence: You know how to lead through ambiguity, set priorities across competing demands and build programs that scale. You thrive with autonomy, work well without a lot of structure and know how to tap the right people across the business to get things done.
• K-12 Interest: A genuine interest in K-12 education or education technology is a plus.

Product Owner Overview:

At Incident IQ, we are reinventing how software gets built. In our Full Stack Agentic Development (FSAD) model, engineering capacity is no longer the bottleneck, context is. The Product Owner is the person who eliminates that bottleneck. This role is less about managing a backlog and more about becoming the deepest source of customer understanding on the team, translating real K–12 pain points into the structured context that AI agents and developers need to build the right thing, fast.

This means spending less time in traditional Agile ceremonies and more time inside the build cycle, co-creating in real time alongside developers and AI agents, validating output as it is generated, and ensuring the team never loses the “why” behind what they are building. The right candidate brings deep empathy for K–12 customers, the precision to encode that understanding into markdown-based Vision Canvases, and the drive to prove that Human + AI + Dev produces more than the sum of their parts.

The Mindset We’re Looking For:

Technical background matters less than attitude. We are looking for someone who:

• Sees AI as a collaborator, not just a tool, and is excited to plan and work inside AI environments alongside their team.
• Is energized by building new processes, not just following established ones.
• Can execute with discipline in the present while imagining and influencing a better future model.
• Communicates with precision,  knowing that clear inputs to AI systems are as important as clear requirements to engineers.
• Thrives in a fast-moving, iterative environment where today’s best practice may be replaced by something better next quarter.

Product Owner Responsibilities: 

• Develop deep, firsthand empathy for K–12 customer workflows, becoming the team’s ultimate source of truth on what users need, why they need it, and what “winning” looks like for them.
• Transform customer pain points into high-fidelity Vision Canvases, structured markdown documents that provide the shared context AI agents and developers need to build the right thing without rework or misinterpretation.
• Be present and active inside the build cycle, participating in real-time alongside developers and AI agents, validating code and UI/UX as it is generated rather than reviewing it days later in a handoff.
• Participate in lightweight team cadences focused on outcomes and unblocking, not ceremony. Agile rituals serve the work; the work does not serve the rituals.
• Design for the customer, not for the process, collaborating with designers and engineers to ensure every UX decision is grounded in real user workflows and validated quickly, not debated in planning docs.
• Work closely with Customer Success to identify, triage, and resolve key product issues.
• Support go-to-market initiatives and product launches with internal enablement and external communication.
• Own and continuously sharpen the team’s shared context, ensuring every member of the pod, human and AI, understands the “why” behind every feature well enough to make good decisions independently.
• Map new features and configure dashboards in Incident IQ’s third-party Product Usage Analytics Tool.
• Serve as a product ambassador internally and externally, sharing knowledge, answering questions, and building trust.
• Participate in collaborative AI-driven planning sessions where shared context is established before development begins, ensuring the whole team is aligned inside the same AI environment.
• Author, iterate, and refine structured markdown files that define agent tasks, acceptance criteria, and workflow logic,  functioning as the programming language through which product decisions are directly translated into working code.
• Own the quality gate between AI-generated output and what ships, reviewing features, documentation, and test cases against the markdown context you authored to ensure product intent is fully preserved.
• Author and own the structured context, in markdown, that both engineering teammates and AI agents work from, encoding product intent precisely enough that it drives correct outcomes without constant interpretation or handoff.
• Partner with engineering and product leadership to help define and mature Incident IQ’s FSAD methodology as we progress toward a fully agentic development model.
• Remain adaptable as tools, processes, and expectations evolve rapidly,  bringing a growth mindset and willingness to experiment, learn, and iterate on how the team works.

Product Owner Requirements:

• A track record of building customer understanding into product decisions, whether through product management, customer success, support, or adjacent roles in SaaS or B2B environments. Background in Agile or Scrum is a useful context, but we value your ability to work in a new model over your fluency in the old one.
• Proficiency with markdown, or a strong willingness to master it quickly. In our FSAD model, POs “code” alongside developers using markdown as the programming language, directly translating design decisions into working code. A CS degree is not required; what matters is the ability to encode customer intent precisely enough that it drives correct outcomes without rework.
• Exceptional communication skills, with the ability to describe complex workflows, logic, and visual states clearly and concisely for both technical teammates and AI agents. Precision of language is a core job skill in this model, not a soft skill.
• Strong analytical skills and experience with data-driven product design and decision-making.
• Demonstrated comfort with ambiguity, fast-moving environments, and evolving processes.
• Proficiency with product and project management tools such as Asana, Azure DevOps, Jira, Confluence, or Miro.
• Genuine curiosity about AI tools and a demonstrated willingness to build new working habits around them, including hands-on experience with prompt engineering, AI-assisted workflows, and using structured markdown to drive development outcomes alongside engineering teammates.
• Experience with workflow and service management platforms (ServiceNow, BMC, etc.) is preferred but not required.

Account Executive Overview:

We are seeking a high-performing Senior Account Executive to drive new business and
expansion within K-12 school districts. This role is responsible for owning the full sales cycle,
from discovery through close, and partnering with internal teams to deliver a best-in-class
customer experience.

What You’ll Do

• Own and manage the full sales cycle for mid-market and enterprise school districts
• Run discovery-led sales processes to uncover operational and strategic needs
• Deliver compelling, insight-driven product demonstrations
• Build and execute deal strategies across multi-stakeholder environments
• Forecast accurately and manage pipeline effectively
• Collaborate with Sales Engineers, Marketing, and Leadership to close deals
• Drive expansion opportunities across departments (IT, Facilities, Operations)

What We’re Looking For

• 5+ years of B2B SaaS sales experience
• Proven track record of closing complex deals ($75K+ ARR)
• Strong discovery and consultative selling skills
• Experience selling to multiple stakeholders and executive buyers
• Excellent communication and presentation skills
• Highly organized with strong pipeline management discipline
• Experience with Salesforce or similar CRM

Nice to Have

• Experience selling into K-12 education or public sector
• Familiarity with ITSM, asset management, or facilities workflows
• Experience working with channel partners or resellers

Software Engineer II Overview: 

We are seeking an experienced frontend engineer to join one of our teams building new features and enhancing our top-tier cloud-based SaaS application. Candidates will be joining a fully staffed feature team with around 6 Software Engineers, a Designer and Product Owner. The ideal candidate has experience developing web applications using modern React patterns, with some experience C# API development.

What you’ll do

• Deliver user‑facing features in React + TypeScript across our web applications.
• Collaborate with design and backend teams to translate product ideas into accessible, high‑quality UIs
• Integrate with C# microservice REST APIs
• Contribute to component libraries/design systems and promote reuse across the experience layer
• Optimize for performance (code splitting, caching, lazy loading) 
• Write automated tests (Jest, React Testing Library, Cypress)
• Participate in code reviews, propose improvements, and uphold code quality.
• Ship safely and often using GitHub Actions (CI/CD) and observability basics (logging/metrics).

What you bring

• A minimum of 3 years of professional experience in web app development
• Proficiency in JavaScript/TypeScript, React, HTML, and CSS.
• Ability to design clean, modular, maintainable code using OOP, SOLID, and common patterns.
• Comfort with architectural concepts (e.g., MVC/MVVM, dependency injection) and modern app architecture.
• Practical API integration skills (REST; familiarity with auth flows, pagination, error handling).
• Working knowledge of SQL/relational concepts to reason about data and debug API‑driven issues.
• Strong debugging and profiling skills (Chrome/Edge DevTools, React DevTools) and an eye for performance.
• Clear communication, collaborative mindset, thoughtful prioritization, and attention to detail.
• Tooling fluency: Git/GitHub workflows; VS Code or Visual Studio.
• Exposure to micro-frontend design patterns
• Willingness and ability to quickly learn new technologies and adapt to changes in requirements or technology stack

Nice to have

• C#/.NET familiarity (reading/writing service code, DTOs, DI, async patterns).
• Exposure to micro‑frontends and composition at scale.
• Experience helping migrate from Angular to React (coexistence, adapters, incremental rollout).
• Experience with runtime monitoring (e.g., Grafana, Sentry) and performance tooling (Lighthouse, Core Web Vitals).