About Imagine Worldwide

All children have immense potential, but hundreds of millions don’t have access to the learning they need. Imagine Worldwide believes that every child should be empowered with the basic right to literacy and numeracy. We provide an innovative education technology solution and implementation model to the global literacy/numeracy learning crisis using the onebillion application and various toolkits and systems to support implementation. Our model is massively scalable, evidence-based, and can deliver foundational learning to millions of the most marginalized children.

Imagine Worldwide partners with governments, organizations, and communities to provide child-directed, tablet-based learning that is accessible, effective, and affordable. We are incorporated in California (United States) as a nonprofit organization, but operate in Sub-Saharan Africa through locally-registered entities in Malawi, Sierra Leone, and Tanzania. Learn more on our website.

About the Role

The Monitoring, Evaluation, Accountability, and Learning (MEAL) Manager plays a critical role in ensuring Imagine Worldwide delivers measurable learning impact to children through data-driven decision-making, accountability, and knowledge sharing. This position helps shape how evidence informs scaling decisions and long-term sustainability through government partnerships.

The successful candidate will provide technical leadership and coordinate with implementing partners and education sector stakeholders (e.g., Ministry of Education and decentralized structures) to ensure high-quality program planning, monitoring, evaluation, accountability, and knowledge management.

The MEAL Manager will join a highly committed and collaborative team dedicated to helping every child reach their full potential. 

Key Responsibilities

The MEAL Manager will work closely with Imagine’s Program Director and local implementing partners to ensure effective monitoring and execution of program activities in Tanzania. Key responsibilities include, but are not limited to:

Evidence-Based Program Improvement

• Provide technical leadership for the implementation and continuous improvement of Imagine’s MEAL tools, systems, and methodologies.
• Support rigorous evidence generation to inform scale, nationwide adoption, and institutionalization within government systems.
• Analyse qualitative and quantitative data to generate lessons learned and apply them to improve program implementation.

Capacity Building & Staff Support

• Build capacity of Imagine and partner staff in setting and using MEAL plans, tools, and strategies.
• Supervise and provide technical oversight to MEAL staff, enumerators, or consultants engaged in research and data collection.

Data Management & Quality Assurance

• Oversee and manage quality data collection to monitor program activities against quality benchmarks.
• Conduct and supervise surveys, assessments, and impact evaluations.

Communication, Reporting & Dissemination

• Collaborate with program and communications teams to document and disseminate impact stories.
• Support the preparation and submission of timely, comprehensive reports for donors and stakeholders.
• Plan learning events (e.g., learning summits, reflection sessions) and contribute to donor engagement.

Requirements

Minimum Qualifications

• Bachelor's degree in a relevant field (e.g., Development Studies, Social Sciences, Education).
• Minimum of 5 years’ experience in monitoring and evaluation in development programs, including working with diverse partners and stakeholders.
• Experience working on programs with a significant technology or digital learning component is preferred.

Ideal Candidate Profile

• Strong project and data management skills.
• Fluency in English  and Swahili (written and spoken);
• Excellent interpersonal, facilitation, and training skills.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Excel and data visualization/reporting tools.
• Experience developing and tracking KPIs for education or child-focused programming.
• Familiarity with digital data tools (e.g., KoboToolbox, CommCare, Power BI, Tableau, DHIS2)
• Experience managing multi-site and multi-partner projects.
• Proven ability to influence partners and adapt plans to changing needs.
• Understanding of evaluation methodologies and data-driven decision-making.

Preferred Skills

• Familiarity with mobile data collection tools and digital learning analytics.
• Experience in designing and supporting knowledge management frameworks.

Qualities

•  Passion for Imagine’s mission and vision 
•  Demonstrated commitment to equity in educational access and outcomes
• Passion for project management
• Demonstrated ability to think independently and solve problems
• Collaborative team player; clear and proactive communicator
• Flexible, adaptable, and able to work in a fast-paced, changing environment

Location

Candidates must be based in Dar es Salaam, Tanzania

Compensation & Benefits

Salary is competitive and commensurate with experience

Applications are reviewed on a rolling basis

* * *

Imagine Worldwide is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

About Imagine Worldwide

All children have immense potential, but hundreds of millions don’t have access to the learning they need. Imagine Worldwide believes that every child should be empowered with the basic right to literacy and numeracy. We provide an innovative education technology solution and implementation model to the global literacy/numeracy learning crisis using the onebillion application and various toolkits and systems to support implementation. Our model is massively scalable, evidence-based, and can deliver foundational learning to millions of the most marginalized children.

Imagine Worldwide partners with governments, organizations, and communities to provide child-directed, tablet-based learning that is accessible, effective, and affordable. We are incorporated in California (United States) as a nonprofit organization, but operate in Sub-Saharan Africa through locally-registered entities in Malawi, Sierra Leone and Tanzania. Learn more on our website.

About the Role

Imagine Worldwide Sierra Leone is seeking a reliable and hardworking Store Hand to support daily warehouse operations. The successful candidate will assist with receiving, storing, organizing, and dispatching goods while ensuring accurate stock records are maintained in ERPNext and the warehouse remains clean, safe, and well organized.

Key Responsibilities

• Receive and check incoming goods against delivery notes and purchase records.
• Record received goods in ERPNext under the guidance of the Warehouse Supervisor.
• Arrange and store items properly within the warehouse according to storage procedures.
• Pick, pack, and prepare goods for dispatch.
• Process and record dispatched goods in ERPNext accurately.
• Load and unload delivery vehicles safely.
• Maintain cleanliness and orderliness of the warehouse.
• Support stock counts and inventory checks.
• Report damaged, missing, or incorrect items to the supervisor.
• Always follow warehouse safety and security procedures.

Requirements

• Minimum secondary school education.
• Previous warehouse or store experience is an advantage.
• Basic computer skills and willingness to learn ERPNext.
• Physically fit and able to lift goods safely.
• Honest, dependable, and detail oriented.
• Ability to work well in a team.
• Basic reading and writing skills.

Location

Candidates must be based in Sierra Leone

Applications are reviewed on a rolling basis

* * *

Imagine Worldwide is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

About Imagine Worldwide

All children have immense potential, but hundreds of millions don’t have access to the learning they need. Imagine Worldwide believes that every child should be empowered with the basic right to literacy and numeracy. We provide an innovative education technology solution and implementation model to the global literacy/numeracy learning crisis using the onebillion application and various toolkits and systems to support implementation. Our model is massively scalable, evidence-based, and can deliver foundational learning to millions of the most marginalized children.

Imagine Worldwide partners with governments, organizations, and communities to provide child-directed, tablet-based learning that is accessible, effective, and affordable. We are incorporated in California (United States) as a nonprofit organization, but operate in Sub-Saharan Africa through locally-registered entities in Malawi, Sierra Leone, and Tanzania. Learn more on our website.

About the Role

The Senior Program Manager will report to the Director of Programs at Imagine Worldwide Malawi. Their role is to manage their assigned implementation service providers (ISPs) to ensure timely execution of all program activities in Malawi, to support Program Managers to conduct data-driven program management, and to support the Director of Programs as required with leadership of the Programs Team and coordination with the other country departments. 

Key Responsibilities

The Senior Program Manager’s responsibilities will include - but will not be limited to - the  following: 

Program planning and coordination

• Under the direction and guidance of the Director of Programs, draft and review program plans, budgets, and schedules across all existing sites, and support the expansion to new sites. 
• Review, summarize key insights, and investigate issues arising from program reports such as ISP termly progress reports, ISP financial reports, and others. 
• Support the sourcing, vetting, selection, and contracting of implementation service providers as guided by the Director of Programs.
• Under the supervision of the Director of Programs, manage school feasibility assessments and school selection to collect accurate data and ensure successful selection of schools. 
• Facilitate regular coordination meetings with Program Managers and ISPs to monitor implementation progress, address operational challenges, and ensure consistent delivery of program activities across districts.
• Provide leadership support to the Director of Programs by representing the program in internal coordination meetings and stakeholder engagements when delegated, to ensure continuity in program oversight, decision-making, and coordination.

Data-driven program implementation:

• Engage regularly with implementation partners to track progress and oversee implementation, including check-in meetings, progress reports, site-visits, and any other relevant activities. 
• Collaborate with colleagues from MEAL, Analytics, Logistics, and other relevant teams to improve tools, systems, processes, and methodologies to support implementation and monitoring.
• Review and analyse monitoring data and share actionable insights with relevant stakeholders, i.e. identify successes, flag challenges, and make recommendations about adapting activities and approaches to achieve results.
• Work with the program and research teams to support program assessments, surveys, and impact evaluations.

Data-driven accountability and learning:

• Lead efforts to maintain and improve data-driven practices for measuring program effectiveness and continuous improvement of all program operations.
• Facilitate cross-partner learning and own the process capturing key lessons and findings to inform evidence-based program design and implementation.
• Oversee implementation of strong accountability and beneficiary / community feedback mechanisms, including quality assurance of established processes.
• Coordinate learning processes and documents, including periodically organizing learning summits for reflections on program performance, dissemination of M&E findings, and  driving partnerships and donor engagement.
• Collaborate with communications teams to collect, document, and disseminate impact stories. 

Stakeholder management:

• Coordinate and manage relationships with local community leaders, schools, parents, local education authorities, and other project stakeholders and partners.
• Support dissemination of project processes and outcomes with local and government stakeholders and share any feedback with Imagine’s team.
• Ensure effective communications between Imagine, the ISPs and the Ministry, by detailing key activities, challenges, and programmatic needs to achieve program success.
• Represent the work in local meetings and forums relevant to the progress of the project in various sites.

Capacity building:

• Support the Director of Programs in strengthening program quality by reviewing Program Managers’ implementation reports, monitoring key performance indicators, and identifying trends, risks, and opportunities for improvement. Provide constructive feedback to Program Managers to enhance learning and continuous improvement.
• Provide Program Managers, ISPs, and other colleagues who support program delivery with guidance on Imagine’s standard processes, norms, and standards to ensure consistent, high-quality program implementation across all sites.
• Provide Program Managers with thought-partnership and coaching in technical and program management skills, including data use and operational problem-solving.
• Train team members, implementation partners, ministry staff, district officials on adopting and using the standardised systems that enable us to manage programs efficiently and effectively at scale.
• Support the Director of Programs in the documentation of program implementation lessons, best practices, and innovations emerging from ISP implementation.
• Support the design and facilitation of training sessions, reflection workshops, and performance review meetings to enhance program effectiveness and scalability.

Requirements

Education and Work Experience

The successful candidate will possess the following competencies, experiences, and qualities: 

• Bachelor’s Degree in a relevant field (development or social studies).
• Minimum of 7-10 years of proven work experience in program management of development programs, with at least 3-5 years in a senior or leadership role managing teams and implementation partners
• Proven track record in managing multi-site, multi-partner program implementation in complex environments

Ideal Candidate Profile

Exceptional project management skills and proven experience that includes: 

• Excellent written and oral communication skills in English and Chichewa 
• Strong interpersonal and relationship building skills 
• Ability to work effectively in multicultural environments and teams 
• Strong organization skills and superior attention to detail 
• Ability to work under pressure and meet deadlines 
• Ability to proactively manage and resolve conflicts
• Good knowledge of computer hardware and software 
• Experience in managing multi-site and multi partner projects 
• Ability to positively influence partners decisions and actions 
• Proven facilitation and training skills with diverse audiences 
• Ability to prioritize and display a high level of adaptability/flexibility while handling job responsibility
• Ability to design and coordinate implementation of MEAL systems
• Excellent skills in MS Excel and other tools for organizing, performing calculations, analyzing and presenting data
• Proven understanding of systematic knowledge management within development organizations and a capacity to promote organizational learning
• Proven understanding of evaluation methodologies, analysis, and presentation of key findings to inform decision making and facilitate adaptive programming
• Strong communication skills and ability to write clear and concise reports

Additional Skills 

• Passion for Imagine’s mission and vision
• Demonstrated commitment to equity in educational access and outcomes
• Strong writing and communications skills
• Relationship builder with the flexibility and finesse to ‘manage by influence’
• Team-oriented, collaborative, flexible, adaptable, and comfortable working in an inclusive, low-ego, matrix-management environment
• Self-starter, able to work independently, and enjoys creating and implementing new initiatives.
• Collaborative team player; clear and proactive communicator
• High integrity, conscientious and willing to take responsibility

Qualities

•  Passion for Imagine’s mission and vision 
•  Demonstrated commitment to equity in educational access and outcomes
• Passion for project management
• Demonstrated ability to think independently and solve problems
• Collaborative team player; clear and proactive communicator
• Flexible, adaptable, and able to work in a fast-paced, changing environment

Compensation & Benefits

Salary is competitive and commensurate with experience.

Location

The Senior Program Manager must be based in Lilongwe, Malawi.

* * *

Imagine Worldwide is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

About Imagine Worldwide 

All children have immense potential, but hundreds of millions don’t have access to the learning they need. Imagine Worldwide’s mission is to empower millions of children across Sub-Saharan Africa with the literacy and numeracy skills they need to reach their full potential. We provide a tablet-based, personalized learning solution designed for the most challenging environments. Nine Randomized Control Trials (RCTs) across multiple countries and settings have shown dramatic learning gains, increased school attendance, and gender parity, all for less than $7 per child per year.

Imagine Worldwide partners with governments, organizations, and communities to provide child-directed, tablet-based learning that is accessible, effective, and affordable. We are a California-based (United States) nonprofit organization operating across seven Sub-Saharan African countries. 

In Malawi, under the BEFIT program, Imagine works with the Malawi Ministry of Education and partners onebillion and VSO, among others, to eventually serve 3.8 million children per year in Standards 1-4 across all 6,000 public primary schools in Malawi. The BEFIT program began rolling out in September 2023 and served 500 schools in Year 1 across 18 districts. Year 2 will serve an additional 460 schools across the remaining 16 education districts in Malawi.

About the Role

Reporting to the Executive Director, the Project Manager will play an instrumental role in coordinating and delivering key projects that enable Imagine's mission to test and scale tablet-based learning solutions. This role manages project implementation across multiple locations, ensures alignment with organizational priorities, and coordinates with government agencies, implementing partners, and internal teams to drive results.

Key Responsibilities

The Project Manager will work closely with Imagine Malawi’s Executive Director and the management team to provide project and operational support. The Project Managers responsibilities will include - but will not be limited to the  following: 

Strategic Project Management

• Support planning, implementation, and monitoring of project activities across assigned districts and partners, ensuring alignment with Imagine’s strategy and government priorities.
• Develop detailed project implementation plans with clear timelines, deliverables, budgets, and M&E indicators.
• Track progress against work plans, budgets, and performance targets, proactively identifying risks and bottlenecks and proposing mitigation actions.
• Coordinate with government education offices, implementing partners, and internal teams to ensure smooth execution of activities at both central and district levels.

Operational Support

• Lead in the development of tools, manuals and training resources needed to ensure successful project implementation. 
• Coordinate and supervise the implementation of all program activities to achieve their outputs
• Conduct relevant research to inform program implementation and disseminate relevant information to relevant stakeholders. 
• Convene, document and follow-up on the outcome of monthly project accountability meetings.

Executive Director Support

• Manage the flow of information for the Executive Director in a timely and accurate manner to support coordination and productivity across the country team.
• Coordinate with internal teams and external stakeholders on behalf of the Executive Director to ensure alignment on priorities and follow-through on key actions.
• Schedule and coordinate meetings for the Executive Director with country teams and partners; assist in the preparation and distribution of meeting agendas and materials.
  Support the Executive Director in coordinating priority initiatives, including tracking actions, timelines, and follow-ups across teams.
• Support the Executive Director in promoting the effective use of collaboration and productivity tools to enable asynchronous work and maximize team efficiency.
• Perform a variety of administrative, coordination, and document preparation tasks to support the Executive Director in managing country operations.

Donor Support

• Prepare comprehensive quarterly reports for management information and decisions. 
• Actively participate in donor review and reflection meetings, and highlight project successes, challenges, and mitigating measures to overcome challenges. 
• Track and monitor compliance with donor requirements and reporting deadlines
• Support board meeting preparation, including agenda development, materials preparation, and follow-up on action items

Requirements

Minimum Qualifications

The successful candidate will possess the following competencies, experiences, and qualities: 

• Bachelor's degree in Project Management, Business Administration, Development Studies, Public Policy, or related field. Project Management Certification  is an added advantage.
• Minimum of 6-8 years of progressive experience in project management, program coordination, operations, or strategy roles within education, international development, or nonprofit sectors
• Strong digital literacy and proficiency with project management tools and methodologies

Ideal Candidate Profile

• Proven track record of managing complex, multi-stakeholder projects from initiation through completion
• Experience working in Malawi or similar contexts, with deep understanding of the education sector and government systems
• A track record of managing large, multi-stakeholder initiatives across community, district, and national levels.
• Strong interpersonal and relationship building skills 
• Results-oriented with strong execution capabilities
• Strategic thinker with ability to translate vision into actionable plans
• Natural coordinator who thrives managing multiple priorities
• Excellent working knowledge of MS Office
• Ability to prioritize and display a high level of adaptability/flexibility while handling job responsibility

Qualities

•  Passion for Imagine’s mission and vision 
•  Demonstrated commitment to equity in educational access and outcomes
• Passion for project management
• Demonstrated ability to think independently and solve problems
• Collaborative team player; clear and proactive communicator
• Flexible, adaptable, and able to work in a fast-paced, changing environment

Location

The Project Manager must be based in Lilongwe, Malawi, with travel to field sites as required. The Project Manager will frequently collaborate and coordinate with the local team and Imagine Global. 

Compensation & Benefits

Salary is competitive and commensurate with experience.

* * *

Imagine Worldwide is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

About Imagine Worldwide

All children have immense potential, but hundreds of millions don’t have access to the learning they need. Imagine Worldwide believes that every child should be empowered with the basic right to literacy and numeracy. We provide an innovative education technology solution and implementation model to the global literacy/numeracy learning crisis using the onebillion application and various toolkits and systems to support implementation. Our model is massively scalable, evidence-based, and can deliver foundational learning to millions of the most marginalized children.

Imagine Worldwide partners with governments, organizations, and communities to provide child-directed, tablet-based learning that is accessible, effective, and affordable. We are incorporated in California (United States) as a nonprofit organization, but operate in Sub-Saharan Africa through locally-registered entities in Malawi, Sierra Leone and Tanzania. Learn more on our website.

About the Role

The Senior Director of Delivery is the second most senior leadership role in the organization, reporting directly to the Executive Director and serving as a key driver of Imagine Worldwide Malawi’s strategy and impact. This position plays a central role in advancing Imagine’s mission to design, deliver, and scale high-quality tablet-based learning solutions that enable children across Malawi to achieve foundational literacy and numeracy at national scale.

This role carries significant organizational value and influence. The Senior Director of Delivery is responsible for translating strategy into execution by ensuring that programs, technology, logistics, data systems, and partner engagement are aligned and operating effectively. The position provides executive-level oversight to ensure that implementation plans move beyond design into measurable, real-world impact in schools and communities.

Working across both global and in-country teams, the Senior Director of Delivery drives alignment, accountability, prioritization, and cross-functional problem-solving. The role ensures that learning programs launch successfully, operate reliably, and continuously improve through strong systems, data-driven decision-making, and collaborative leadership. As a senior organizational leader, the Senior Director of Delivery also contributes to shaping institutional culture, strengthening operational excellence, and guiding teams through periods of growth and scale.

The successful candidate will join a highly committed and collaborative leadership team dedicated to empowering every child, everywhere to reach their full potential. This position requires a strategic thinker with strong execution skills, the ability to lead across diverse teams and stakeholders, and a passion for delivering large-scale education transformation in Malawi.

Key Responsibilities

Strategic Delivery Leadership

• Provide leadership and accountability for coordinated delivery across Programs, MEAL, Logistics, and Technical Services, ensuring work is coordinated to achieve program outcomes and operational reliability
• Serve as the country's primary integrator for delivery execution, ensuring leadership receives one coherent view of delivery progress, constraints, and decision needs.
• Shape and translate the country scale plan into clear delivery outcomes (e.g., launch readiness, device uptime, training completion, data completeness, time-on-task enablement) and hold delivery leaders accountable.
• Ensure coordination with global functions as needed and alignment with Imagine’s key performance areas and indicators.
• Contribute to discussions, policy notes, etc., as needed, on national scale and government transition.

Delivery Planning 

• Develop and own a single integrated delivery plan that synchronizes all delivery workstreams (launch preparation and recurring operations), with clear milestones, dependencies, resourcing assumptions, and accountable owners.
• Establish and lead a delivery operating rhythm (planning, execution reviews, performance reviews, and retrospectives) that drives disciplined execution, early risk detection, and timely decision-making.
• Balance competing priorities across delivery functions and make unified prioritization calls grounded in mission outcomes, data, capacity constraints, and delivery risk.
• Define and monitor delivery KPIs; track performance trends via a delivery performance dashboard; and drive corrective actions through structured data reviews and cross-functional problem-solving.
• Own delivery risk management and escalation by maintaining a delivery risks and issues register, proactively identifying material risks, defining mitigation plans with clear owners and timelines, and ensuring risks are escalated early through agreed pathways.
• Lead incident response for material delivery disruptions (e.g., rollout delays, uptime failures, safety/security incidents impacting learning, partner underperformance) by coordinating rapid triage, containment, root-cause analysis, and prevention of recurrence.
• Ensure transparent progress and governance reporting, including decision logs, escalation pathways, and measurement systems that support delivery improvement through data quality assurance and actionable insights.

Operational Excellence

• Build and maintain standardized training systems, SOPs, and capacity-building programs that ensure consistent, high-quality delivery at scale. Oversee delivery-critical partner performance (e.g., ISPs and service providers), ensuring clear expectations, coordinated work, and timely issue resolution.
• Codify best practices and policies that reduce institutional knowledge gaps and increase delivery resilience.
• Partner with the ED as a senior leader, providing integrated delivery oversight and escalating only the highest-priority issues requiring ED intervention. Contribute to the country leadership team by role-modeling Imagine values, driving organizational health, and leading through ambiguity and change.

People Management

• Line manage the delivery function leads (Directors of Program, Director Technical Services, Logistics Manager, and MEAL Manager). 
• Lead and manage staff reporting to them, setting clear expectations, priorities, and performance standards.
• Develop leadership capacity through coaching, feedback, performance management, and succession planning to support scale and sustainability.

Requirements

The successful candidate will possess the following competencies, experiences, and qualities:

Education and Work Experience

Bachelor's degree or higher with a minimum of 10 years of progressive experience in operations leadership, program delivery, or a similar senior role, including at least 5 years managing teams. Management consulting experience is a plus. 

Role-Specific Skills Required

• Significant experience in managing successful program scaling.  
• Proven track record in managing scale operations in complex environments working with multiple partners 
• Excellent written and oral communication skills in English
• Strong ability to analyze and interpret data to inform decisions, coupled with proven project management skills to plan, execute, and deliver projects effectively.
• Strong interpersonal and relationship-building skills and ability to proactively manage and resolve conflicts
• Excellent understanding of budgets, financial processesR, reporting requirements, and compliance regulations within donor-funded grants and contracts
• Ability to work effectively in multicultural environments and teams 
• Strong organizational skills, superior attention to detail, ability to work under pressure and meet deadlines
• Compensation & Benefits

Location

The Senior Director of Delivery must be based in Malawi

Applications are reviewed on a rolling basis

* * *

Imagine Worldwide is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

About Imagine Worldwide

All children have immense potential, but hundreds of millions don’t have access to the learning they need. Imagine Worldwide believes that every child should be empowered with the basic right to literacy and numeracy. We provide an innovative education technology solution and implementation model to the global literacy/numeracy learning crisis using the onebillion application and various toolkits and systems to support implementation. Our model is massively scalable, evidence-based, and can deliver foundational learning to millions of the most marginalized children.

Imagine Worldwide partners with governments, organizations, and communities to provide child-directed, tablet-based learning that is accessible, effective, and affordable. We are incorporated in California (United States) as a nonprofit organization, but operate in Sub-Saharan Africa through locally-registered entities in Malawi, Sierra Leone and Tanzania. Learn more on our website.

About the Role

The Senior Director of Delivery is the second most senior leadership role in the organization, reporting directly to the Executive Director and serving as a key driver of Imagine Worldwide Sierra Leone’s strategy and impact. This position plays a central role in advancing Imagine’s mission to design, deliver, and scale high-quality tablet-based learning solutions that enable children across Sierra Leone to achieve foundational literacy and numeracy at national scale.

This role carries significant organizational value and influence. The Senior Director of Delivery is responsible for translating strategy into execution by ensuring that programs, technology, logistics, data systems, and partner engagement are aligned and operating effectively. The position provides executive-level oversight to ensure that implementation plans move beyond design into measurable, real-world impact in schools and communities.

Working across both global and in-country teams, the Senior Director of Delivery drives alignment, accountability, prioritization, and cross-functional problem-solving. The role ensures that learning programs launch successfully, operate reliably, and continuously improve through strong systems, data-driven decision-making, and collaborative leadership. As a senior organizational leader, the Senior Director of Delivery also contributes to shaping institutional culture, strengthening operational excellence, and guiding teams through periods of growth and scale.

The successful candidate will join a highly committed and collaborative leadership team dedicated to empowering every child, everywhere to reach their full potential. This position requires a strategic thinker with strong execution skills, the ability to lead across diverse teams and stakeholders, and a passion for delivering large-scale education transformation in Sierra Leone.

Key Responsibilities

Strategic Delivery Leadership

• Provide leadership and accountability for coordinated delivery across Programs, MEAL, Logistics, and Technical Services, ensuring work is coordinated to achieve program outcomes and operational reliability
• Serve as the country's primary integrator for delivery execution, ensuring leadership receives one coherent view of delivery progress, constraints, and decision needs.
• Shape and translate the country scale plan into clear delivery outcomes (e.g., launch readiness, device uptime, training completion, data completeness, time-on-task enablement) and hold delivery leaders accountable.
• Ensure coordination with global functions as needed and alignment with Imagine’s key performance areas and indicators.
• Contribute to discussions, policy notes, etc., as needed, on national scale and government transition.
• Represent Imagine Worldwide Sierra Leone across any external delivery platforms and/or as designated by the Executive Director.

Delivery Planning 

• Develop and own a single integrated delivery plan that synchronizes all delivery workstreams (launch preparation and recurring operations), with clear milestones, dependencies, resourcing assumptions, and accountable owners.
• Establish and lead a delivery operating rhythm (planning, execution reviews, performance reviews, and retrospectives) that drives disciplined execution, early risk detection, and timely decision-making.
• Balance competing priorities across delivery functions and make unified prioritization calls grounded in mission outcomes, data, capacity constraints, and delivery risk.
• Define and monitor delivery KPIs; track performance trends via a delivery performance dashboard; and drive corrective actions through structured data reviews and cross-functional problem-solving.
• Own delivery risk management and escalation by maintaining a delivery risks and issues register, proactively identifying material risks, defining mitigation plans with clear owners and timelines, and ensuring risks are escalated early through agreed pathways.
• Lead incident response for material delivery disruptions (e.g., rollout delays, uptime failures, safety/security incidents impacting learning, partner underperformance) by coordinating rapid triage, containment, root-cause analysis, and prevention of recurrence.
• Ensure transparent progress and governance reporting, including decision logs, escalation pathways, and measurement systems that support delivery improvement through data quality assurance and actionable insights.

Operational Excellence

• Build and maintain standardized training systems, SOPs, and capacity-building programs that ensure consistent, high-quality delivery at scale. Oversee delivery-critical partner performance (e.g., ISPs and service providers), ensuring clear expectations, coordinated work, and timely issue resolution.
• Codify best practices and policies that reduce institutional knowledge gaps and increase delivery resilience.
• Partner with the ED as a senior leader, providing integrated delivery oversight and escalating only the highest-priority issues requiring ED intervention. Contribute to the country leadership team by role-modeling Imagine values, driving organizational health, and leading through ambiguity and change.

People Management

• Line manage the delivery function leads (Directors of Program, Director Technical Services, Logistics Manager, and MEAL Manager). 
• Lead and manage staff reporting to them, setting clear expectations, priorities, and performance standards.
• Develop leadership capacity through coaching, feedback, performance management, and succession planning to support scale and sustainability.

Requirements

The successful candidate will possess the following competencies, experiences, and qualities:

Education and Work Experience

Bachelor's degree or higher with a minimum of 10 years of progressive experience in operations leadership, program delivery, or a similar senior role, including at least 5 years managing teams. Management consulting experience is a plus. 

Role-Specific Skills Required

• Significant experience in managing successful program scaling.  
• Proven track record in managing scale operations in complex environments working with multiple partners 
• Excellent written and oral communication skills in English
• Strong ability to analyze and interpret data to inform decisions, coupled with proven project management skills to plan, execute, and deliver projects effectively.
• Strong interpersonal and relationship-building skills and ability to proactively manage and resolve conflicts
• Excellent understanding of budgets, financial processesR, reporting requirements, and compliance regulations within donor-funded grants and contracts
• Ability to work effectively in multicultural environments and teams 
• Strong organizational skills, superior attention to detail, ability to work under pressure and meet deadlines
• Compensation & Benefits

Location

This position is open to candidates based anywhere on the African continent who are willing to relocate. Employment will be on in-country terms (salary scale and benefits aligned with the host country). Imagine Worldwide will support work permit sponsorship and provide relocation assistance where required.

Applications are reviewed on a rolling basis

* * *

Imagine Worldwide is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.