What You’ll Do 

Reporting to the Manager, Business Intelligence, the Senior Business Intelligence Analyst is responsible for working cross-functionally to drive analyses and insights that lead to more informed decisions and improved business performance for various clinical and operational teams. This role will be part of a fast-growing technology organization working to create bespoke solutions to support medically complex children on Medicaid, increasing safe days at home. 

You will:  

• Serve as a primary point of contact for answering client reporting or business development questions using clear, accurate data analysis.
• Develop dashboards in Tableau to support client reporting, expanding patient populations and emerging clinical programs.
• Apply business intelligence best practices to ensure dashboards are user-friendly, performant, meet production standards and aligned with business goals
• Create analytical models in dbt to support Tableau dashboards and downstream reporting.
• Use SQL and other tools to collect, process, and analyze large datasets from claims, EHR, HIE, and programmatic sources.
• Complete analytics requests and ad-hoc reporting needs through Atlassian (e.g., JIRA), providing clear updates and prioritization.
• Collaborate with product, engineering, and internal data teams to develop new tools and capabilities that improve operational efficiency.

What You Bring & How You Qualify 
First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. You will need:

• 5+ years of experience in healthcare data analytics, preferably in commercial and business development.
• 3+ years of experience with Tableau demonstrating advanced use of calculations, parameters, performance tuning and interactivity
• Tableau Desktop Specialist Certified or related certification preferred
• Strong SQL skills and the ability to build analytic tools quickly to generate actionable insights from large-scale data in Snowflake or similar cloud data warehouses.
• Proven ability to communicate findings effectively through data storytelling that connects insights with business goals and impact.
• Comfortable navigating ambiguity, making decisions with limited information, and adapting to evolving business priorities.
• Experience using dbt for data modeling and using GitHub for version control
• Familiarity with healthcare data sources (e.g., claims, EHR, health information exchange) is a strong plus.

What We Offer (Benefits + Perks) 
 
The role offers a base salary range of $115,000 - $130,000 in addition to an annual bonus incentive, competitive company benefits package, and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. 
 
We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance 
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability 
• Life insurance at 1x annual salary 
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays 
• Paid new parent leave
• Additional benefits to be detailed in offer 

What You’ll Do 

As a Senior Platform Engineer at Imagine Pediatrics, you will be instrumental in empowering our organization to deliver a seamless, reliable, scalable care platform. You will partner with stakeholders on Product Engineering and QA to define and implement the next chapter of Imagine Pediatrics' technical infrastructure. You will:

• Design and build secure-by-default AWS infrastructure (Terraform, CDK)
• Own networking architecture: VPCs, routing, subnets, VPNs, DNS, NAT gateways
• Configure firewall rules, security groups, private networking, edge services
• Set up and support containerized environments (ECS, EKS, Fargate)
• Lead observability implementation: metrics, logs, tracing
• Integrate system/network logs into SIEM in collaboration with Security Engineer
• Build and manage CI/CD systems (GitHub Actions, ArgoCD, etc.)
• Collaborate on incident detection and remediation
• Develop and document runbooks for on-call and platform issues
• Optimize for performance, cost, and high availability
• Respond to platform reliability issues and lead postmortems
• Responding to RFP's and customer questions related to network setup and infrastructure

What You Bring & How You Qualify 

First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve.

• 5+ years in DevOps, SRE, or Infrastructure Engineering
• Strong AWS skills (VPC, EC2, IAM, Route 53, KMS, Transit Gateway, etc.)
• Infrastructure as code expertise (Terraform, Pulumi, or CDK)
• Scripting ability (Python, Bash, or Go)
• Deep understanding of cloud networking and TLS termination
• Comfortable interpreting logs from NIDS, firewalls, load balancers, etc.
• Bonus: Familiarity with tools like Zscaler, JAMF, Microsoft Entra

What We Offer (Benefits + Perks) 
 
The role offers a base salary range of $160,000-180,000 in addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. 
 
We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance 
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability 
• Life insurance at 1x annual salary 
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays 
• Paid new parent leave
• Additional benefits to be detailed in offer 

What You’ll Do 

As Senior Manager, Software Engineering at Imagine Pediatrics, you will collaborate with product leaders and other stakeholders to deliver tech-enabled solutions that further our mission of ensuring every child with special health care needs get the care and support they deserve. 

You will: 

• Build, develop, and mentor 1–2 teams of software engineers, fostering a culture of innovation, collaboration, and continuous improvement 

• Facilitate the execution of our technical roadmap with a focus on data-driven decisions, timely and iterative product development, simplicity, and value delivery.  

• Continually support the growth and development of engineers on the team by providing timely and constructive feedback 

• Support the growth and development of peers inside technology through collaboration, mentorship, and feedback.  

• Communicate with business stakeholders to understand goals and translate them to technical architecture and requirements; estimate product scopes and timelines 

• Collaborate with team to contribute to technical solutions that satisfy business requirements with a focus on scalability, stability, efficiency, maintainability and extensibility 

What You Bring & How You Qualify

First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. You will need:   

• 9+12 years of software development experience; 5+ years of experience managing engineers 

• Prior experience at a hypergrowth company required; healthcare experience preferred 

• Experience managing teams that have purview across a cloud-based tech stack (AWS preferred) 

• Strong verbal and written communication skills with a demonstrated history of working asynchronously and remotely with clear and candid communication.   

• A continual drive to clear the path for your team so that they can do their best work; comfortable jumping into unfamiliar territories to achieve this goal 

• Passion for developing engineers in a full range of professional skills; experience developing peers or managing managers preferred   

• Ability to maintain a healthy balance between speed to proof-of-concept and robust, ideal systems. 

• Experience driving organization-wide initiatives to improve outcomes in engineering.  

• Experience in using AI for technical and organizational transformation.  

What We Offer (Benefits + Perks) 

The role offers a base salary range of $190,000 - $220,000 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. 
 
We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance 
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability 
• Life insurance at 1x annual salary 
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays 
• Paid new parent leave
• Additional benefits to be detailed in offer 

What You'll Do 

As a Senior Product Manager, you will shape how technology enables our care teams to deliver transformational care to children with special health care needs and their families. You will work closely with clinical, operations, engineering, and data teams to design and deliver products that improve care access, strengthen patient relationships, and drive measurable impact in our care model. 

This role is ideal for a product generalist who enjoys navigating complex, ambiguous problems and partnering across disciplines to turn ideas into working systems. 

Our care model blends virtual and in-home care to support vulnerable children with chronic conditions. You will help build the tools and workflows that power that model. 

Own ambiguous problem spaces 

• Identify opportunities to improve patient engagement, care delivery, and operational efficiency. 
• Frame complex problems by synthesizing input from clinical teams, data, operations, and leadership. 
• Translate open-ended challenges into clear product opportunities. 

Drive product discovery and execution 

• Lead the full product lifecycle using a build–measure–learn approach. 
• Conduct discovery to understand user needs and operational constraints. 
• Define product strategy, scope solutions, and deliver iterative improvements. 

Partner cross-functionally 

• Work closely with engineering, clinical leaders, care teams, data, and operations to design solutions that work in the real world. 
• Align stakeholders across disciplines and navigate tradeoffs between product, clinical workflows, and operational capacity. 

Deliver meaningful outcomes 

• Launch products and features that improve care access, engagement, and quality of care. 
• Define success metrics and evaluate impact on both patient outcomes and care team operations. 

Develop domain expertise 

• Become an expert in pediatric virtual and in-home care delivery. 
• Stay informed on innovations in digital health, care management, and technology-enabled care models. 

What You Bring & How You Qualify 
First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. You thrive in environments where problems are not fully defined and enjoy bringing clarity and momentum to complex initiatives. 

• 5+ years of Product Management experience, ideally in healthcare or care delivery environments 
• Experience owning products from discovery through launch and iteration 
• Strong ability to structure ambiguous problems and develop pragmatic solutions 
• Proven track record of driving cross-functional execution across product, engineering, and operational teams 
• Comfort operating in fast-moving startup environments where priorities evolve 
• Excellent communication and collaboration skills with both technical and non-technical stakeholders 

Bonus if you have experience with: 

• Care management platforms or clinical workflows 
• Medicaid populations or value-based care 
• Products that support care teams or operational users 

What We Offer (Benefits + Perks) 
 
The role offers a base salary range of $150,000 - $180,000 in addition to annual bonus, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. 
 
We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance 
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability 
• Life insurance at 1x annual salary 
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays 
• Paid new parent leave
• Additional benefits to be detailed in offer 

What You’ll Do 

As a Staff Data Engineer at Imagine Pediatrics, you will be the first dedicated Data Engineer on a hybrid team with Analytics Engineers, responsible for defining how data moves through our platform and owning the data pipelines that power clinical analytics, operational reporting, and external integrations. 

You will ensure that data ingestion and integration decisions are made with a clear understanding of downstream analytical usage, including how data freshness, grain, and structure impact downstream processes and systems. You will partner closely with Analytics Engineers, Product Engineers and Platform Engineers to deliver a platform built for a high-growth, mission-driven healthcare organization. This role requires strong technical depth in data engineering, comfort operating in ambiguous problem spaces, and the ability to influence across engineering and product teams. 

• Design, build, and maintain scalable ELT pipelines that ingest data from clinical systems, APIs, and third-party integrations utilizing webhook-based, API-based, and CDC (change data capture) approaches. 

• Architect and manage event-driven data pipelines in AWS — including cross-account configurations and dead-letter queue handling. 

• Write and maintain infrastructure-as-code to deploy and manage data ingestion workloads, primarily extending existing modules and patterns. 

• Orchestrate pipeline execution and monitoring using Dagster, ensuring observability and reliability across all workflows. 

• Implement data quality checks, alerting, and lineage tracking across the pipeline. 

• Identify and eliminate systemic failure modes in pipelines, improving reliability through long-term fixes rather than repeated incident remediation. 

• Partner with Analytics Engineers to ensure upstream data supports correct and consistent downstream models. 

• Set technical direction for data architecture and mentor other engineers. 

What You Bring & How You Qualify 

You are driven by curiosity and committed to reimagining pediatric healthcare — creating a world where every child with complex medical conditions gets the care and support they deserve. You thrive in a fast-paced startup environment and bring both engineering depth and a collaborative mindset. You enjoy owning systems end-to-end, thinking in systems, not just pipelines, and are comfortable working across infrastructure, data movement, and analytics workflows. 

You are proactive, collaborative, and not afraid to push back on unclear assumptions. You communicate tradeoffs clearly and help teams make better technical decisions. You will need

• Required 

  • 7–10+ years of data engineering or platform engineering experience, including at least 2+ years in a senior or staff-level role owning production data systems.  
  • Strong experience designing data pipelines using Python and SQL.  
  • Strong experience with AWS services including Lambda, SQS, SNS, and S3.  
  • Strong experience building event-driven and API-based ingestion systems (e.g., webhooks, asynchronous processing, or CDC patterns).  
  • Experience with data orchestration tools such as Dagster (or similar). 
  • Experience working with infrastructure-as-code (Terraform), primarily extending and adapting existing modules and patterns.  
  • Experience with cloud data warehouses, preferably Snowflake, including performance-aware SQL development.  
  • Proficiency in at least one scripting language beyond SQL and Python (JavaScript, TypeScript, or Go) for automation, tooling, or serverless functions. 
  • Demonstrated use of modern software engineering practices including version control, CI/CD, testing, and code review.  
  • Proven ability to troubleshoot complex data and infrastructure issues across multiple systems and clearly communicate findings to both technical and non-technical stakeholders. 
  • Proven ability to reason about downstream analytical impact of data pipeline design, including data freshness, grain, and transformation behavior. 
  • Experience working closely with analytics engineering, data modeling, or similar downstream consumers of data. 

  Preferred 

  • Experience designing or managing IAM policies and least-privilege access models across data platform services. 
  • Experience with dbt or modern analytics engineering workflows. 
  • Experience working with healthcare data, FHIR resources, or clinical systems   
  • Familiarity with HIPAA compliance and handling of PHI in cloud environments.  
  • Experience with high-volume ingestion systems including webhook-based tools (e.g., Hevo, Fivetran, or similar).  
  • Experience driving the adoption of AI tools to improve engineering productivity. 
  • Exposure to real-world evidence (RWE), health economics and outcomes research (HEOR), or similar evidence-generation programs. 

What We Offer (Benefits + Perks) 
 
The target base salary for this position starts at $180-200k in addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. 
 
We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance 
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability 
• Life insurance at 1x annual salary 
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays 
• Paid new parent leave
• Additional benefits to be detailed in offer 

What You’ll Do 

As Manager, Product Help Center, you will lead and scale a high-impact support function serving both our internal care teams and, in time, our caregivers and patients, primarily with technical issues. In this role, you will:

• Build, scale, and lead a high-performing support team across multiple channels and user groups by establishing service standards, processes, and support collateral, while supporting and mentoring a team.
• Develop and execute a comprehensive support strategy that serves both internal team members and is prepared to serve external customers (patients and caregivers). 
  • Continually analyze trends in support data and lead root-cause analyses to identify systemic problems and improvement opportunities.
  • Ensure support platform/process compliance with healthcare privacy regulations (HIPAA) and data security requirements
• Partner cross-functionally to identify systemic issues and drive continuous improvement.
  • Act as a strong partner to clinical and operational teams by reducing friction and improving response times.
  • In partnership with Learning & Development, create self-service resources, knowledge bases, and training materials for internal users
  • Partner with technology teams to improve and optimize the platforms you’ll support.
  • Collaborate with legal, compliance, and security teams as needed

What You Bring & How You Qualify 
First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. In this role, you will need:

• 6+ years  of experience in customer/product support, service operations, or customer experience in health services and an understanding of HIPAA compliance and healthcare privacy regulations, with at least 1-2 years of management experience.
• Proven track record of building or scaling support operations in a fast-paced environment and experience supporting both internal users and external customers. Experience supporting a website and mobile app are nice-to-have. 
• Strong understanding of support technologies and ticketing platforms, such as Jira Service Management 
• Excellent communication skills with ability to interact effectively across all organizational levels
• Data-driven approach to decision making with strong analytical capabilities

What We Offer (Benefits + Perks) 
 
The role offers a base salary range of $130,000 - $160,000 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. 
 
We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance 
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability 
• Life insurance at 1x annual salary 
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays 
• Paid new parent leave
• Additional benefits to be detailed in offer 

What You’ll Do 

As a Data Scientist with Imagine Pediatrics, you will be part of a growing team and business utilizing foundational Data Science to support the health and lives of children with special healthcare needs. This role is critical to understanding the power of our data and how we can leverage insights to directly impact patient care. You will:

• Communicate with business stakeholders to understand goals and translate them into robust ML/AI models to improve clinical outcomes for children.

• Work with Data Science and other cross functional teams to define requirements, optimize data collection, build data assets, and deliver insights on business strategy and patient care

• Develop ML models incorporating clinical, claims, and social determinants of health (SDoH) data to drive actionable recommendations

• Define and maintain logging, monitoring, and alerting for models such as evaluation metrics, hyperparameters, and drift

• Independently query Snowflake and prepare data for exploratory data analysis and modeling

• Create clean, maintainable code and own the model development lifecycle

What You Bring & How You Qualify 

First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. You will need:

• 3+ years of experience, including proficiency in Python and SQL
• Strong background in study design, causal inference, hypothesis testing, statistics, and research methods
• Ability to work with and present findings to non-technical staff across the organization · Experience working in a start-up or growth environment
• Pluses but not required:
  • o Healthcare experience
  • o Experience building with LLMs and knowledge of best practices for AI integrations
  • o Engineering skills with experience in AWS, Tableau, dbt, Dagster, and distributed computing frameworks

What We Offer (Benefits + Perks) 
 
The role offers a base salary range of $135,000 - $160,000 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. 
 
We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance 
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability 
• Life insurance at 1x annual salary 
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays 
• Paid new parent leave
• Additional benefits to be detailed in offer