Job Summary: 

The SAP TM (Transportation Management) Analyst will support, configure, and optimize end-to-end Transportation planning processes within our industry domain of e-commerce digital operation, focusing on transportation planning, carrier selection, freight cost management, and settlement. The SAP Analyst will translate business requirements into technical solutions, manage system enhancements, and ensure data integrity within SAP TM and integration with SAP S/4HANA MM, OTC, WM and FI modules

Job Expectations:

• Requirements Gathering & Analysis: Work with business stakeholders (logistics, IT, supply chain) to understand pain points and translate them into SAP TM solutions

• Solution Design & Configuration: Configure SAP TM modules for transportation planning, carrier selection, freight cost management, and settlement, aligning with best practices

• Integration: Design interfaces and manage integration between SAP TM, SAP S/4HANA, SMC3, BN4L, P44 and external carrier/3PL systems

• Functional Specifications: Create detailed documents for custom developments (enhancements, reports) for technical teams

• Testing & Training: Lead system integration testing (SIT), user acceptance testing (UAT), and develop/deliver end-user training

• Support & Optimization: Troubleshoot issues, provide ongoing support, and recommend continuous process improvements for efficiency

• Project Management: Contribute to project plans, manage small-to-medium projects, and mentor teams

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:         

• Strong understanding of logistics and transportation business processes

• Deep knowledge of SAP TM functionality and configuration

• Experience with SAP S/4HANA TM 

• Analytical, problem-solving, and strong communication skills

• Ability to work cross-functionally and manage stakeholders

• SAP TMS certification is often preferred

• High degree of accuracy and attention to detail

• Excellent organization skills and ability to multi-task

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

Generally requires a minimum 7+ years experience. Experience with data migration, reporting, and industry standards is a plus.

Education Requirements: 

Bachelor’s degree in IT, Supply Chain, or Business or related field preferred, or a combination of equivalent work experience.

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate. Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Warehouse environment

• Ability to work extended hours as required

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Job Summary: 

The SAP IBP (Integrated Business Planning) Analyst will support, configure, and optimize end-to-end supply chain planning processes within our industry domain of e-commerce digital operation, focusing on modules like Demand, Supply, Forecasting and S&OP. This role will translate business requirements into technical solutions, manage system enhancements, and ensure data integrity within SAP IBP and integration with SAP S/4HANA using CPI, CPI-DS and RTI technologies. 

Job Expectations:

• Requirements Gathering & Analysis: Work with business stakeholders (logistics, IT, supply chain) to understand pain points and translate them into SAP IBP solutions

• Solution Design & Configuration: Configure SAP IBP modules for - Demand Planning, Inventory Optimization, Forecasting, Supply planning, Response and Supply by aligning with best practices

• Integration: Design interfaces and manage integration between SAP IBP, SAP S/4HANA, non-SAP legacy environments using CPI, CPI-DS and RTI technologies

• Functional Specifications: Create detailed documents for custom developments (enhancements, reports) for technical teams

• Testing & Training: Lead system integration testing (SIT), user acceptance testing (UAT), and develop/deliver end-user training

• Support & Optimization: Troubleshoot issues, provide ongoing support, and recommend continuous process improvements for efficiency

• Project Management: Contribute to project plans, manage small-to-medium projects, and mentor teams

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:         

• Strong understanding of logistics and transportation business processes

• Deep knowledge of SAP IBP functionality and configuration across different modules specified above

• Experience with SAP S/4HANA IBP 

• Analytical, problem-solving, and strong communication skills

• Ability to work cross-functionally and manage stakeholders

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

Generally requires a minimum 7+ years experience. Experience with data migration, reporting, and industry standards is a plus. SAP IBP certification preferred. 

Education Requirements: 

Bachelor’s degree in IT, Supply Chain, or Business is preferred.

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate. Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Warehouse environment

• Ability to work extended hours as required

#LI-JC1

Job Summary:

At iHerb, we are on a mission to make health and wellness accessible to everyone globally through our products and platforms. As part of our multi-year digital transformation journey, iHerb’s Enterprise Architecture group focuses on improving our current and future technology platforms and product platform architectures.

We are currently seeking a Enterprise Solutions Architect to support our Order-to-Cash and Supply Chain domains. This role will collaborate across various business units, including Finance, Operations, Technology, and Planning to design and modernize iHerb’s Business Applications in order to provide a scalable foundation for growth. In addition, this role will assist in creating iHerb’s Order-to-Cash modernization roadmap and introduce product governance to align with iHerb’s overall enterprise strategy and business metrics. This role requires strong technical skills across several key technology focus areas (ERP systems, integration patterns, databases, cloud platforms, security and compliance etc). You will also collaborate with functional teams to develop iHerb’s holistic supply chain technology landscape, accounting for key dependencies and potential synergies across various product roadmaps across platforms. This role reports directly to the VP, Enterprise Applications.

Principal Enterprise Architect - Order-to-Cash/Supply Chain Responsibilities:

• Collaborate with Business leaders and Stakeholders to understand organizational goals and translate them into technology strategies.•    

• Develop and maintain the enterprise application architecture roadmap, ensuring alignment with business needs and industry best practices.

• Lead end to end design and integration of comprehensive business solutions across ERP (SAP), SCM, Finance, and other enterprise applications.

• Ensure solutions are scalable, reliable, and meet performance requirements while addressing compliance and security standards.

• Oversee the evaluation, selection, and implementation of new technologies and tools to enhance business capabilities.

• Establish integration strategies and frameworks for seamless connectivity between ERP and other Enterprise Systems.

• Ensure data consistency and process harmonization across applications to support a unified business strategy.

• Serve as the primary point of contact on end to end Business Solutions between Business and IT teams, facilitating collaboration and effective communication.

• Provide thought leadership and technical expertise to drive innovation and continuous improvement.

• Define and enforce architecture standards, best practices, and governance models for enterprise solutions.

• Conduct regular audits and reviews to ensure compliance with architectural principles and technology policies.

• Guide cross-functional teams in solution design, development, and deployment efforts.

• Mentor junior architects and technical staff, fostering a culture of learning and innovation.

• Lead troubleshooting efforts for complex issues, ensuring minimal disruption to business operations.

• Develop proactive measures and contingency plans to mitigate risks associated with enterprise solutions.

• Ensure ROI (Return on Investment) is clearly defined and account for cross-functional dependencies

• Lead program steering committee meetings comprised of Director/Sr Director/VP/C-Suite stakeholders

• Functional/domain experience and/or exposure to some of the following: OMS, B2B, Transportation Management (TM), Procurement (P2P), Tax, Currency, Rebate/Scanback, Payment, WMS, demand forecasting/planning and similar.

• Collaborate with iHerb’s TMO (Transformation Management Office) to define enterprise architecture standards, systems integration patterns and adherence across all iHerb enterprise systems

Minimum Qualifications:

• BS or MS in Computer Science, Information Systems or related field;

• Proven experience (8-10+ years) as Enterprise architect or similar role, with emphasis on designing and implementing Order-to-Cash solutions

• Excellent communication skills. Must have the ability to effectively communicate with technical and non-technical peers.

• Experience in business process framework including process decomposition, data and functional flows and architecture frameworks 

• Deep understanding of Order to Cash processes and ERP systems with demonstrated hands-on experience

• Demonstrated knowledge in data migration, governance, pipeline and quality

• Experience with designing best-in-class standards for integration patterns across systems to ensure seamless data and information flow 

• Experience with enterprise middleware (iPaaS) and integration patterns is required.

• Experience with leading ERP systems such as Oracle or SAP is required.

• Industry experience in eCommerce and Consumer Product Goods is a plus

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Job Summary

The SAP OTC/TM Manager will lead all aspects of the Order-to-Cash (OTC) and Transportation Management (TM) domains within the SAP S/4HANA landscape. This role requires a hands-on leader who takes full ownership of project delivery, system integrity, testing governance, and cross-functional collaboration across business, IT, and system integrator (SI) teams.

The ideal candidate will demonstrate strong accountability, proactiveness, and end-to-end project leadership, ensuring delivery excellence beyond SAP boundaries. The manager will act as the primary bridge between SI teams (onshore/offshore), internal SAP and non-SAP teams, and business stakeholders—driving alignment, quality, and timely outcomes across multiple initiatives.

Key Responsibilities:

Leadership & Ownership:

• Act as the primary point of contact and leader for all OTC and TM initiatives, accountable for business requirements, project execution, testing, and delivery.
• Take full ownership of the functional and technical delivery from design through deployment, ensuring quality, completeness, and adherence to timelines.
• Proactively engage with SI partners and business users to clarify requirements, identify risks, and resolve issues before they escalate.
• Lead end-to-end System Integration Testing (SIT) — define scope, validate business scenarios, ensure adequate test coverage, and monitor execution and defect resolution.
• Ensure clear accountability of SI team members (onshore/offshore): track who is delivering what, monitor productivity, and ensure efficient use of resources.
• Provide ongoing direction to internal and external teams, ensuring project progress, issue resolution, and proper documentation.

Governance & Quality Assurance:

• Establish and enforce strong quality gates — review functional specifications, configuration, and custom code prior to migration to QA or Production environments.
• Implement structured code review and configuration validation processes to prevent defects and ensure compliance with design standards.
• Oversee transport governance and ensure all changes follow documented approval and review workflows.
• Drive continuous improvement through post-mortem analysis and lessons-learned reviews.

Project Management & Delivery:

• Lead and manage multiple projects concurrently, balancing scope, resources, and delivery timelines.
• Develop and oversee comprehensive project plans, including resource allocation, risk management, RAID logs, and delivery milestones.
• Work closely with cross-functional teams (Logistics, Finance, Order Management, IT Infrastructure, Security, Cloud Ops) to ensure seamless execution and integration.
• Ensure on-time, in-scope delivery of solutions that meet business objectives and operational excellence standards.

Collaboration & Stakeholder Management:

• Serve as the key liaison between SI partners, business stakeholders, and internal IT teams, promoting transparency, accountability, and timely communication.
• Foster strong relationships with internal teams (LandOps, ProdOps, Finance, Global Logistics, Planning) and external vendors to ensure alignment of goals and outcomes.
• Partner with business leaders to understand end-to-end processes and ensure SAP solutions effectively support operational goals.
• Lead stakeholder meetings to communicate status, risks, dependencies, and next steps.

Functional Expertise:

• Provide subject matter expertise in SAP S/4 OTC and TM including Sales & Distribution, freight order management, freight cost settlement, delivery processing, export logistics, and integration with WMS, Finance, and Procurement.
• Manage configuration and customization across TM components (Freight Units, Freight Orders, Cockpit, Optimization, DSD, Route Planning, BN4L, P.44, and SMC3).
• Ensure compliance with SOD, audit, and trade regulations in all system configurations.
• Stay current with latest SAP innovations (e.g., BTP, CPI, Cloud ALM, BRF+) and recommend relevant adoption strategies.

Key Attributes of the Ideal Candidate:

• Demonstrates strong ownership mindset — treats projects as accountable deliverables, not tasks delegated to SI partners.
• Proactively drives progress by asking the right questions, identifying risks early, and ensuring all stakeholders are engaged.
• Maintains end-to-end visibility across SAP and non-SAP components, ensuring seamless business process delivery.
• Balances strategic thinking with hands-on execution, ensuring every change aligns with business outcomes.
• Exhibits leadership presence with both technical and business teams, instilling confidence and ensuring accountability.

Qualifications:

• 10+ years of experience in SAP OTC/TM within S/4HANA environments, preferably with Big 4 consulting or enterprise implementation background.
• Proven leadership experience managing global SAP projects in high-volume ecommerce or logistics-driven industries.
• Strong understanding of OTC and TM process integration across tax, pricing, rebates, logistics, WMS, and finance.
• Experience managing SI delivery (onshore/offshore), including SLA adherence, scope control, and governance.
• Excellent communication, stakeholder management, and conflict resolution skills.
• Professional certifications such as PMP, CPIM, SAP S/4HANA Functional Certification preferred.

Success Criteria:

• Demonstrates visible ownership and proactive engagement on all assigned initiatives.
• Ensures SIT and UAT are executed with well-defined end-to-end business scenarios and full traceability.
• Maintains quality and compliance through pre-migration reviews and documentation.
• Delivers projects on time, within budget, and aligned to business expectations.
• Builds trust and accountability with business stakeholders and SI teams.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Education & Experience Necessary For Success

• BS in Computer Science, Information Technology or a related field; Master’s degree is a plus
• Hands on functional experience in S/4 HANA OTC and embedded Transportation management module
• At least 5 years of management experience
• Participation in all phases of at least 4 full-lifecycles of SAP OTC implementation
• Understanding of SAP ASAP & Agile methodologies
• Strong organization, change management & project management skills
• SAP functional certifications AND/OR PMP certification preferred

Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate. Other factors are:

• Hectic, fast-paced with multi-level distractions
• Professional, yet casual work environment
• Office / Warehouse environment

Ability to work extended hours as required

#LI-JC1