iCapital is seeking an experienced Alternative Investment Operations - Vice President to join the US Platform Operations team and play a critical role in how alternative investment products are delivered to clients. This leader will oversee the execution of operational and technical requirements across the platform, ensuring scalable, high-quality delivery for the growing alternatives business.

The Vice President will lead a team responsible for business as usual (BAU) platform operations, middle office execution, and technical support, with a strong focus on operational excellence, process optimization, and client experience. This role is highly visible, cross functional, and essential to maintaining the reliability, efficiency, and scalability of iCapital’s platform in a fast paced, growth-oriented environment.

Responsibilities

• Own end‑to‑end operational execution of fund launches across the VP’s covered client portfolio, ensuring on‑time, accurate delivery aligned with client commitments and platform readiness.
• Support the alternative investments business with day‑to‑day platform operations ensuring consistent execution aligned with operational standards and service expectations.
• Manage a dedicated book of alternative investment clients, overseeing recurring activities including fund launches, platform configurations, technical operations, and ongoing support.
• Develop and directly manage a team of 3–5 professionals across middle‑office and pipeline operations, fostering a culture of accountability, quality, and continuous improvement.
• Drive efficiency and scalability across BAU operations by standardizing processes, strengthening quality controls, and delivering training and guidance to the team.
• Own issue management and escalation, serving as a senior point of contact for complex operational challenges and stakeholder coordination.
• Balance daily execution with ongoing process improvement, identifying opportunities to operationalize enhancements and reduce risk.
• Establish and maintain best practices for documentation, knowledge management, and process transparency within the team and across the organization.
• Partner closely with cross‑functional teams, including Client Management, Product, Technology, and Fund Origination to troubleshoot issues, inform platform enhancements, and support broader business objectives.

Qualifications

• 10+ years of experience in financial services, fintech, or alternatives, with at least 3+ years in platform operations, middle‑office operations, or a related function
• Experience in a high‑growth or scaling organization is strongly preferred
• Proven track record managing and developing small, operations‑focused teams in dynamic environments and experience onboarding and ramping new hires is a plus
• Demonstrated leadership in operational execution, including ticketing management, client responsiveness, and resolution of complex operational and support issues
• Strong organizational skills with the ability to manage competing priorities and deliver consistent results in a fast‑paced setting
• Excellent interpersonal and communication skills, with the ability to clearly articulate complex operational and technical concepts to internal and external stakeholders
• Proven client‑facing experience, including managing senior client relationships and navigating high‑expectation environments
• Experience driving and enhancing established operational processes within middle‑office or comparable domains
• Alternatives industry experience is a plus

Benefits

The base salary range for this role is $125,000 to $160,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About the Role

iCapital is seeking an Associate to join the Platform Operations team. This role sits at the center of iCapital's mission, focusing on enhancing operational scalability, driving innovation, and ensuring the delivery of exceptional support experiences to iCapital clients and partners. This individual will become an expert and advisor on the iCapital platform while striving for operational excellence.

The ideal candidate will build strong client relationships and become a strategic problem solver together with team Leads and Associates. This role is highly collaborative, with a strong focus on improving iCapital’s clients' overall satisfaction and operational processes as a team.

Responsibilities

• Develop an in-depth understanding of all interfaces on the iCapital platform, ensuring the seamless launch of fund launches, recurring client activities, and ongoing health of our alternative clients with key relationships with wirehouses, RIAs, and IBDs.
• Execute end-to-end technical and operations deliverables on recurring platforms, manage daily workflows to ensure consistent, high-quality service delivery, and maintain a client-first approach in all operational activities.
• Partner closely with Product and Technology teams to investigate platform behavior, troubleshoot complex issues, and support root-cause analysis across workflows, integrations, and data dependencies.
• Operate confidently within technical systems and tools that support the iCapital platform, including configuration management, workflow logic, and issue triage across multiple platform interfaces.
• Act as the primary contact for clients, managing inquiries and optimizing their platform experience while also prioritizing and categorizing requests for efficient resolution.
• Meet and exceed service level agreements and performance targets through effective queue management.
• Work with internal teams to escalate and resolve high-priority issues, ensuring quick resolution.
• Enhance and maintain product documentation and internal resources to support platform users.
• Maintain fund collateral and offerings to keep the platform updated with varying alternative investment products.

Qualifications

• 2-5+ years of experience in a client-facing role within the finance industry
• Bachelor’s degree is required
• Experience analyzing complex technical problems, breaking them down into actionable steps and driving them toward a resolution
• Able to thrive in a fast-paced, dynamic environment, demonstrating flexibility and the ability to quickly adjust to new challenges and priorities
• Proactive team member who seeks ways to improve client satisfaction and operational efficiency, contributing positively to our team culture and client success
• Experience with support ticketing tools and a strong foundation in technical troubleshooting with the ability to take a patient and client-centric approach to delivering technical and platform support
• Strong verbal and written interpersonal skills with the ability to explain complex concepts to clients and internal parties with limited knowledge of the topic
• Able to convey complex concepts clearly and concisely to a diverse audience
• High attention to detail with the ability to manage complex workflows, identify discrepancies, and ensure accuracy across platform operations and client deliverables
• Self-starter with a strong sense of ownership; able to work independently, prioritize effectively, and proactively drive issues through resolution
• Strong technical aptitude, including comfort working “under the hood” of platforms to understand system behavior, workflows, and dependencies
• Ability to analyze technical and operational issues using structured problem-solving, including reviewing data, logs, or system outputs to identify root causes
• Comfort translating technical concepts and platform behavior into clear, actionable explanations for both clients and non-technical internal partners

Benefits

The base salary range for this role is $70,000 to $85,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About the Role

iCapital is seeking an Alternative Investment Operations, Assistant Vice President to join the Platform Operations team. This role sits at the center of iCapital's mission, focusing on enhancing operational scalability, driving innovation, and ensuring the delivery of exceptional support experiences to iCapital clients and partners. This individual will become an expert and advisor on the iCapital platform while striving for operational excellence.

The ideal candidate will build strong client relationships and become a strategic problem solver together with team Leads and Associates. This role is highly collaborative, with a strong focus on improving iCapital’s clients' overall satisfaction and operational processes as a team.

Responsibilities

• Develop an in-depth understanding of all interfaces on the iCapital platform, ensuring the seamless launch of fund launches, recurring client activities, and ongoing health of our alternative clients with key relationships with wirehouses, RIAs, and IBDs.
• Execute end-to-end technical and operations deliverables on recurring platforms, manage daily workflows to ensure consistent, high-quality service delivery, and maintain a client-first approach in all operational activities.
• Partner closely with Product and Technology teams to investigate platform behavior, troubleshoot complex issues, and support root-cause analysis across workflows, integrations, and data dependencies.
• Operate confidently within technical systems and tools that support the iCapital platform, including configuration management, workflow logic, and issue triage across multiple platform interfaces.
• Act as the primary contact for clients, managing inquiries and optimizing their platform experience while also prioritizing and categorizing requests for efficient resolution.
• Meet and exceed service level agreements and performance targets through effective queue management.
• Work with internal teams to escalate and resolve high-priority issues, ensuring quick resolution.
• Enhance and maintain product documentation and internal resources to support platform users.
• Maintain fund collateral and offerings to keep the platform updated with varying alternative investment products.

Qualifications

• 5-7+ years of experience in a client-facing role within the finance industry
• Bachelor’s degree is required
• Experience analyzing complex technical problems, breaking them down into actionable steps and driving them toward a resolution
• Able to thrive in a fast-paced, dynamic environment, demonstrating flexibility and the ability to quickly adjust to new challenges and priorities
• Proactive team member who seeks ways to improve client satisfaction and operational efficiency, contributing positively to our team culture and client success
• Experience with support ticketing tools and a strong foundation in technical troubleshooting with the ability to take a patient and client-centric approach to delivering technical and platform support
• Strong verbal and written interpersonal skills with the ability to explain complex concepts to clients and internal parties with limited knowledge of the topic
• Able to convey complex concepts clearly and concisely to a diverse audience
• High attention to detail with the ability to manage complex workflows, identify discrepancies, and ensure accuracy across platform operations and client deliverables
• Self-starter with a strong sense of ownership; able to work independently, prioritize effectively, and proactively drive issues through resolution
• Strong technical aptitude, including comfort working “under the hood” of platforms to understand system behavior, workflows, and dependencies
• Ability to analyze technical and operational issues using structured problem-solving, including reviewing data, logs, or system outputs to identify root causes
• Comfort translating technical concepts and platform behavior into clear, actionable explanations for both clients and non-technical internal partners

Benefits

The base salary range for this role is $90,000 to $115,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About The Role

iCapital’s business is growing rapidly, we are seeking a dedicated and detail-oriented Associate to join our Quality Control / Platform Operations Support team in Lisbon. This role will be integral to ensuring high operational standards and accurate process execution, particularly in the launch

and maintenance of alternative investment products on the iCapital platform. This position offers a unique opportunity to join a newly established Quality Control Sub-Team responsible for monitoring and verifying the accuracy of our processes, with a primary focus on supporting alternative

investment products. The role is ideal for a detail-oriented professional looking to make an impact on quality standards within platform operations, especially within the alternative product space.

Responsibilities:

As an Associate – Quality Control team / Operations Platform Support, you will be supporting multiple projects and tasks concurrently. This may include:

• Conduct comprehensive quality checks on operational processes within the Operations Support team, ensuring accuracy, consistency, and compliance with established standards.
• Execute daily and periodic process reviews, focusing on product launches, transaction processing, client support activities, and platform updates related to alternative products.
• Generate and maintain clear, structured reports documenting quality control activities, errors identified, and corrective actions taken.
• Quickly identify discrepancies, errors, or deviations in process execution, working closely with team members to address and resolve these issues effectively.
• Support ongoing improvements by providing feedback on process gaps and recommending solutions. Assist in the development of standard operating procedures and best practices to enhance accuracy and efficiency.
• Collaborate closely with stakeholders across Operations Support, Product, Technology, and Client Service teams to ensure seamless product launches and process alignment.
• Aid in the training and development of team members on quality standards, procedures, and best practices.

Qualifications:

• Academic and/or professional qualification: B.Sc in Finance, Computer, or a related field.
• 2+ years of experience in quality control, operations, or financial services, with a preference for experience in alternative investments or banking operations.
• Knowledge of operational processes, particularly related to alternative investment platforms, is a strong plus.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Excellent verbal and written communication skills.
• Technical expertise including comfort with spreadsheets, business intelligence tools and an understanding of databases (experience with SQL is a plus)
• Ability to work effectively in a cross-functional and global environment, coordinating across different time zones.
• Highly organized, with an aptitude for identifying patterns and inconsistencies.
• Self-motivated and proactive in suggesting and implementing improvements.
• Adaptable to a fast-paced, high-growth environment.

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office 3 days a week with the flexibility to work remotely 2 days.

Benefits

iCapital offers a comprehensive benefits package that includes a total compensation program consisting of competitive salary, annual performance bonus, and equity for all full-time employees; healthcare with 100% employer-paid health and dental insurance; and generous paid time off (PTO).

For additional information on iCapital Network, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc