At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. i360 is seeking a Program Manager (PM) to lead a mission-critical System Operations, Maintenance, and Enhancements (OM&E) support program for a federal Client. The PM will serve as the primary point of contact for Client stakeholders and will be accountable for day-to-day contract execution, staffing, delivery quality, risk management, reporting, release coordination, stakeholder communications, and continuous improvement.
The System supports the Client’s core financial management, loan servicing, disbursement, reporting, audit, compliance, interfaces, and close-cycle activities. The PM must be comfortable managing a federal financial systems support program that combines production operations, Agile enhancement delivery, cybersecurity coordination, audit support, documentation, and executive-level communication.
Key Responsibilities
- Serve as the single point of contact for the Client’s COR, CO, OCIO, OCFO, and other key stakeholders.
- Lead daily execution of System OM&E activities, including operations, maintenance, enhancements, production support, incident response, change management, release management, and reporting.
- Manage an integrated team supporting Oracle E-Business Suite, Oracle Federal Financials, Oracle
- Loans, interfaces, cloud-hosted infrastructure, cybersecurity, QA, documentation, and help desk activities.
- Maintain the Master Project Schedule, staffing roster, risk register, issue/action log, deliverable tracker, release calendar, and communication cadence.
- Oversee weekly status reporting, monthly executive briefings, recurring user communications, staffing updates, risk reporting, backlog status, release status, and performance metrics.
- Manage Agile delivery activities, including product backlog, sprint backlog, release backlog, sprint planning, daily standups, sprint reviews, retrospectives, and burndown tracking.
- Coordinate monthly planned releases and urgent releases, ensuring all changes include required artifacts, version-controlled code, test evidence, deployment instructions, rollback plans, user acceptance approval, and post-release validation.
- Drive reduction of open change requests and service/incident tickets through prioritization, triage, aging review, sprint planning, and stakeholder coordination.
- Ensure timely response to production issues, especially issues affecting close-cycle activities, financial reporting, system availability, security, or release readiness.
- Coordinate with the Client’s financial management organization during month-end, quarter-end, and year-end close activities, including issue escalation, readiness tracking, and resolution of critical financial processing issues.
- Support annual audit inquiries, walkthroughs, artifact requests, control evidence, FISMA/FISCAM support, authorization-related documentation, and security assessment activities.
- Coordinate with Client infrastructure, information security, interface partners, software vendors, auditors, and other application teams as needed.
- Oversee transition-in, onboarding, knowledge transfer, staffing readiness, and continuity of operations.
- Ensure staffing levels remain stable, qualified backup resources are available, and replacement personnel complete orientation before assuming responsibilities.
- Enforce quality control across deliverables, releases, documentation, issue resolution, reporting, and corrective action management.
- Identify opportunities for process improvement, automation, modernization, improved reporting, backlog reduction, cost efficiency, and operational stability.
- Escalate risks, staffing issues, delivery concerns, security concerns, and unresolved cross-functional issues to company leadership and Client stakeholders as appropriate.
Required Skills Qualifications
- 10+ years of program or project management experience supporting federal IT, financial management systems, ERP, or mission-critical application support programs.
- 5+ years managing federal contracts or task orders involving operations and maintenance, system enhancements, help desk support, Agile delivery, release management, and stakeholder reporting.
- Experience serving as the primary customer-facing lead or single point of contact for a federal customer.
- Experience managing cross-functional teams that include functional analysts, technical developers, DBAs, QA/testers, cybersecurity resources, release coordinators, and subcontractor staff.
- Strong understanding of federal SDLC, Agile Scrum, change management, configuration management, release management, QA, risk management, and deliverable governance.
- Experience managing issue tracking, change request workflows, backlog prioritization, sprint planning, and performance reporting.
- Experience preparing and presenting weekly status reports, executive briefings, risk registers, action logs, staffing reports, release metrics, and operational performance dashboards.
- Experience supporting audit, compliance, cybersecurity, documentation, and control evidence activities in a federal environment.
- Ability to communicate effectively with senior executives, contracting officials, CORs, technical teams, business users, auditors, and subcontractors.
- Demonstrated ability to manage urgent production issues, competing priorities, staffing risks, and delivery deadlines without disrupting mission operations.
- Strong written communication skills and ability to produce clear, accurate, timely, and executive-read deliverables.
- U.S. citizenship, lawful permanent resident status, or valid work authorization acceptable for federal Client access requirements.
- Ability to complete required background investigation, credentialing, and Client access processes.
Qualifications
- PMP certification.
- Certified ScrumMaster, PMI-ACP, SAFe, or similar Agile certification.
- Experience supporting Oracle E-Business Suite, Oracle Federal Financials, Oracle Loans, or other federal ERP environments.
- Experience with federal financial management, Federal Credit Reform Act accounting, budgetary and proprietary accounting, financial reporting, loan servicing, procurement, travel, or disbursement systems.
- Experience managing programs involving cloud-hosted applications, Oracle patching, disaster recovery/continuity of operations, monitoring tools, vulnerability scanning, NIST 800-53, FISMA, FISCAM, or authorization support.
- Experience supporting financial system close cycles, interface troubleshooting, production incident management, and backlog reduction.
- Experience managing subcontractors and corporate reach-back support.
- Experience supporting federal financial shared service providers or similar mission-critical federal finance environments.
Nice to Have
Oracle Loans or other third-party Loans applications
The ideal candidate is a hands-on, customer-facing federal IT Program Manager who can balance operational urgency with disciplined governance. This person should be organized, responsive, calm under pressure, and comfortable leading both business and technical discussions. The right candidate will understand that this role is not only about managing schedules and reports; it requires ownership of service quality, customer confidence, team performance, issue resolution, and continuous improvement.
Security & Eligibility Requirements
- Ability to obtain and maintain a federal Public Trust (suitability) clearance
- Must be able to pass a federal background investigation
- U.S. Citizenship or Permanent Residency required (no visa sponsorship available)
Benefits
- Holidays - Eleven
- Adoption Assistance
- Retirement Plan (401k) Matching
- Tuition Reimbursement
- Family Leave, Maternity, Paternity
- Short-Term & Long-Term Disability
- Life Insurance (Basic, Voluntary & AD&D)
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)
Equal Opportunity Employer Minority/Female/Veteran/Disability
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.
Only direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.
