About Us

Hyperfine, Inc. (Nasdaq: HYPR) is the groundbreaking health technology company that has redefined brain imaging with the Swoop^_® system—the first FDA-cleared, portable, ultra-low-field, magnetic resonance brain imaging system capable of providing imaging at multiple points of care in a healthcare facility. Our mission is to revolutionize patient care globally through transformational, accessible, clinically relevant diagnostic imaging. Learn More

About The Role

Job Title: Senior Manager, Clinical Programs

Location: Field, USA

The Senior Manager of Clinical Programs builds and leads the global Clinical Programs (CP) Team, including Clinical Program Managers (imaging techs and nurses), and reports to the Senior Vice President of Hospital Business. The Clinical Programs Team drives the technical/clinical portion of a sale as well as customer implementations to ensure Hyperfine customers successfully adopt the product with a positive experience, driving growth for expansion.

Responsibilities:

• Work with VP Commercial, Strategy VP’s and Marketing leadership to set the overall vision and strategic plan for the CP organization, focusing on driving product adoption, leading a positive customer experience, and driving growth through new software releases, service and software renewals, new sales and net - retention improvements.
• Drive customer outcomes, product adoption and customer experience
  • Lead the technical assessment as part of the sales process.
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Reduce churn and drive new business growth through greater advocacy and reference ability.
• Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement.
• Build and lead world-class team:
  • Recruit and develop a high performing team.
  • Develop company-wide customer success motion integrating processes, content and data to/from stakeholder organizations (e.g.., Marketing, Sales, Product/Engineering, etc.)
  • Foster collaboration within the Hyperfine team and across customers
  • Drive operational practices to track performance of teams and individuals.
• Work closely with the sales management and Regional Directors to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks)
• Work closely with Technical Assistance Center (TAC), Marketing, Product and Cybersecurity leadership to execute software releases, collaborate on customer requests, surface existing product and new product input
• Drive Account Growth Outcomes:
  • Expand our revenue in accounts through new sales and up-sell opportunities.
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Reduce churn and drive new business growth through greater advocacy and reference ability.
• Deliver transformational leadership so that team is highly motivated and engaged. Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization.
• Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate.
• This role is focused on pre-sales and customer success management and is not a technical support-related role.

Knowledge and Skill:

• Progressive leadership experience in MedTech; MR imaging experience strongly preferred.
• Proven ability to drive customer adoption, expansion, and retention through strong clinical partnership and customer success best practices.
• Demonstrated success setting strategy, translating it into executable initiatives, and tracking results against defined metrics.
• Strong executive presence with the ability to lead, influence, and communicate effectively across levels, including C-suite stakeholders.
• Operationally strong: excels in analytical thinking, process design and improvement, problem-solving, planning, and execution.
• Comfortable operating in a fast-moving, ambiguous environment; adapts quickly to evolving business priorities.
• Highly collaborative, with experience working cross-functionally and with external partners.
• Hands-on leader who holds themselves and their team accountable for delivering agreed-upon performance metrics.
• Willing and able to manage escalated customer issues with urgency and sound judgment.
• Deep understanding of the clinical and critical care environment, enabling consultative recommendations on complex, technically driven procedures.
• Experience partnering with physicians, clinical teams, administrators, and other key stakeholders; able to build trust and influence decision-makers.
• Excellent written and verbal communication skills; articulate, analytical, and technically savvy.
• Highly organized, self-directed, and effective at managing time, travel, and competing priorities.

Education and Experience:

Typically requires 8–12 years of progressive experience, including a combination of the following:

• Associate degree in Radiologic Sciences or Bachelor of Science in Nursing (BSN).
• 5+ years of hands-on clinical experience in radiology and/or critical care nursing.
• 3+ years of experience in a customer-facing role supporting, implementing, or enabling adoption of clinical products or services.
• 3–5+ years of experience leading, developing, and scaling clinical support teams in a people-management capacity.

Physical Demands:

• Ability to travel up to 50%, including occasional weekend travel.
• Ability to work effectively from a home-based office.
• Ability to travel by air and ground as required, including access to reliable ground transportation.
• Residence within a reasonable distance of a major airport to support frequent travel.

Compensation: The annual base salary for this position is between $145,000 - $167,500. This position is also eligible for to participate in Hyperfine's corporate bonus and equity plans. Individual compensation packages are based on various factors unique to each candidate including skill set, relevant experience, qualifications, location, position level, and other job-related reasons.

Work Authorization: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship now or in the future of any employment visa.

Agency Resumes: We are not accepting resumes from recruitment agencies. Any unsolicited resumes submitted by an agency will be considered the property of Hyperfine and will not be subject to any fees or charges if the candidate is hired.

About Us

Hyperfine, Inc. (Nasdaq: HYPR) is the groundbreaking health technology company that has redefined brain imaging with the Swoop^_® system—the first FDA-cleared, portable, ultra-low-field, magnetic resonance brain imaging system capable of providing imaging at multiple points of care in a healthcare facility. Our mission is to revolutionize patient care globally through transformational, accessible, clinically relevant diagnostic imaging. Learn More

About The Role

Job Title: Regional Sales Director

Location: California, USA

The Regional Sales Director (RSD) is responsible for driving sales of Hyperfine products into their defined geographical territory. The RSD will be calling into several settings within the hospital (ICU, ED, OR) and other potential locations outside the hospital where point of care MRI can provide value. The RSD will need to manage multiple stakeholders throughout the buying process.  Targeted physicians managing patient care, nurses, healthcare services, IT, procurement, and executive administrators who are critical to making buying decisions. The RSD is responsible for developing their territory plan, building strategic relationships, and driving revenue opportunities in a capital sales environment.  The RSD must be ready to sell disruptive technology and coach / lead customers through a change management process for both patient care and hospital workflows.  Finally, the RSD will introduce customers to Hyperfine products, define customer needs, recommend product solutions, and own field based commercial activities to achieve or exceed sales quota.

Responsibilities:

• Develop and own the territory plan to achieve quota / revenue growth goals, which will include both tactical and strategic thinking / planning.
• Be disciplined to a defined sales process and lead generation process, including specific KPI’s that will be measured weekly, monthly, and quarterly to support sales success.
• Collaborate with team members across the Hyperfine organization to share best practices and support a cohesive sales approach.
• Be always the Directly Responsible Individual (DRI) or quarterback for the customer while the sales process is underway and throughout the customer lifecycle to penetrate the account fully.
• Manage a complex sale with multiple work streams moving simultaneously and in a proper choreography that leads to system / unit sales of Swoop.
• Experience selling into complex procedures (ICU, ED, OR) and be an expert in anatomy, patient procedures, and delivering product value for targeted clinical specialties. Must be able to learn complex information quickly to apply those learnings in the sales process.
• Proven success selling technical information to the treating clinician, while also selling financially to the procurement team / CFO and orchestrating conversations with the IT / Informatics team at the hospital for successful implementation.
• Support live events such as demonstrations and conferences by managing logistics, driving customer awareness, and working with other commercial teams.
• Partner with Inside Sales to follow up on leads to find new customers, support product demonstrations through scheduling, follow-up, and ongoing funnel management activities.
• Partner with commercial and internal stakeholders (ex. product, marketing, clinical sciences, clinical applications, customer success) to share feedback, identify trends, and make introductions that result in increased value for the customer and Hyperfine.
• You are required to utilize CRM tools, such as Salesforce on a daily and weekly basis to report regional customers, accounts, and sales activities and metrics.
• Provide reports as required by leadership (monthly, quarterly, annually)
• Travel within the defined region to meet customers in person as often as needed.
• When required, travel outside of your region to attend company and industry events.
• Account for expenses and adhere to company expense policy.

Knowledge and Skills:

• Mission driven, committed, and highly motivated to achieve sales goals.
• Sales process - weekly plans, CRM updates, lead generation, project coordination, building surgeon champions, and C-suite sales experience.
• Excellent professional communication, presentation, and negotiation skills.
• Process driven and organized with a commitment to timely follow up both internally and externally.
• Resilient with a proven track record of sales success.
• Strong customer engagement and management skills.
• Fluency in CRM, BRM, MS office suite, G-Suite or iWork, web based documentation/sharing, and web conferencing.
• Knowledge of complex medical terminology and clinical care pathways.
• Intellectually curious.

Education/Experience Required:

• Bachelor’s degree in related field, or equivalent work experience.
• 6+ years medical device sales experience.
• Capital sales experience.

Physical Demands:

• Ability to work in healthcare facilities and meet vendor credentialing requirements (including COVID vaccination) to access those environments.
• Available nights, weekends, and holidays as business needs require.
• Ability to speak, write, and use all office equipment including scanner and printer, phone, and computer.
• This position requires frequent regional travel to customer sites, events, and meetings that may be accomplished via air, train, and vehicle transportation, including overnight stays in a hotel.
• Must possess a valid driver's license and maintain a clean driving record.
• Must have consistent access to a personally owned vehicle that is well-maintained and in good working condition.
• Ability to transport company materials (e.g., demo equipment, collateral) as needed.
• Reimbursement for mileage and allowable business-related expenses will follow company policy.