Pick a job to read the details

Tap any role on the left — its description and apply link will open here.

HS

Head of Housing

HSPG · London

Housing and Support London Office Manchester Office Posted May 1, 2026

THE ESSENTIALS

Role: Head of Housing
Platform: PPHA
Status: Full time, permanent
Salary: £80,000 to £100,000
Bonus: 25%
Base: London. We typically work 4 days in the office, 1 day from home
Hours: 37.5 hours per week
Start: ASAP

THE BENEFITS:

25 holiday days per year
4 ‘Me Days’ per year (take a Me Day to focus on you!)
Team social events and trips
Wellness allowance of £70 per month to be used for gym, classes, physio or other wellness costs
Private healthcare with Vitality
Mintago financial platform
Drive Electric salary sacrifice
Enhanced maternity, paternity and parental leave
Employee referral scheme: £2,000 towards a getaway of your choice

HSPG: A social impact real estate company

Our mission is simple: Building partnerships, creating homes, developing communities.

There is a critical lack of affordable housing across the UK, affecting the most vulnerable people in our community.

We build long-term partnerships with Local Authorities to acquire and manage demand-driven social and affordable housing across various tenures, as per the image below.

Across HSPG’s Living Sector platforms, we are actively acquiring 2,500 high-quality homes from national housebuilders and developers by the end of 2025. These properties are managed by our experienced team, grouped into portfolios, and funded by our institutional investment partners.

HSPG aims to positively impacts our residents’ lives, while providing long-term, sustainable returns for our investment partners.

Core Behaviours:

Core mission:

Your core mission is to run the housing operation to the highest possible level, ensuring that every customer receives a personalised experience, and can move into their new home with ease, comfort and excitement.

You are responsible for the day-to-day performance of housing services across PPHA, ensuring customers receive safe, compliant and well-managed homes from move-in through long-term occupation.

You oversee managing agents and service delivery partners, holding them to agreed standards across repairs, voids, lettings, complaints, ASB, safety ,compliance and customer engagement.

You monitor risk closely and escalate early, ensuring the Housing Director has clear visibility of operational exposure.

You are the operational owner of the customer journey. You ensure that service delivery works in practice, not just on paper.

You are not responsible for setting housing strategy or holding ultimate regulatory accountability. You are responsible for execution.

Obsess:

You obsess over:

Customer safety and experience: every resident should feel secure, respected and well-served and receive a consistent service.
Operational performance: void turnaround, letting times, repairs response times, complaints resolution and compliance never drifting.
Risk anticipation: knowing where issues sit before they escalate.
Partner accountability: managing agents and providers performing to agreed standards.

If you are comfortable accepting “good enough” service, this role is not for you.

Excel:

You excel at:

Operational control: running housing services efficiently and consistently.
Managing agent oversight: holding partners to KPIs, using the right data, without damaging relationships.
Judgement: balancing customer needs with operational and commercial realities.
Clear reporting: calmly escalating risks and performance issues with clarity and evidence.

Specific experience:

6+ years’ experience in housing operations within an RP/ similar.
Strong understanding of tenancy management, ASB, repairs and safety compliance.
Experience overseeing managing agents or third-party providers.
CIH membership preferred.

Outcomes & Metrics: the desired result and how we measure it 

	Outcomes: the desired result	Metrics: How we measure it
0-3	Meet and understand your external stakeholders	Meet all our service delivery partners and Local Authority contacts. Meet Pinnacle, Block Managers and relevant investor partners. Identify what they need, how they work and what HSPG/PPHA can do for them. Evidence that you know how to maximise each relationship and identify new business opportunities. Present all of this back to the Managing Director PPHA by your 3rd month.
	Build strong, intentional internal relationships across all departments.	Evidence that you have built genuine relationships across the business. Be able to show that you are working together towards the common goal. Meet with all the relevant people to your role at HSPG and report back on how you see the Platform and housing management function collaborating, and how your role fits in with the wider business mission.
	Build relationships with investor partners	Meet with all investors to understand their role. Review agreements in place with investors to understand the delivery requirements. Review and understand the reporting requirements for investors.
	Review policies and strategies	Review and understand PPHA policies. Review policies and procedures of our partners (Pinnacle and Block Buddy). Review and understand the PPHA One Page Business Plans and your role in ensuring that it is delivered. Operational review to understand service delivery, voids, lettings and arrears performance. Demonstrate your understanding of the above by presenting back to the MD PPHA by your 3rd month
	Deliver performance reporting requirements for PPHA Board, HSPG SLT and investor partners	Provide progress reports for the SLT forum, highlighting areas of success and required improvement. Lead investor KPI reporting and performance review meetings.
	Visit a selection of our current homes	Agree on where to visit and report back to the MD PPHA on findings, observations and recommendations.
	Create and build relationships with members of the PPHA Board	Meet with the PPHA Board members and establish mutual understanding and respect.  Report back your findings to the MD PPHA.
	Team Leadership	Get to know your team, their responsibilities and how they work together to deliver the business plan. Support the team members in their roles, identifying any training, coaching or development needs. Present back the above, together with succession planning ideas for your team Support the MD PPHA and Group Executive Director to develop a housing operations team which will support PPHA to successfully deliver and manage 5000 to 8000 homes in the next 3 years.
3-6	Regularly complete industry horizon scanning.	Create regular updates and report to the wider business on trends and developments in the sector in a meaningful way that can be used to impact real change. The measure of this is that people do not simply scan your updates (/delete them!), they should look forward to them. Support the MD PPHA and Group Executive Director to monitor PPHA's ongoing compliance with regulatory standards, including consumer and tenancy standards Provide the PPHA Board with regular updates on regulatory changes, compliance with regulatory standards and improvement actions. Support PPHAs’ preparations to grow to up to 8000 homes and be ready for an IDA
	Take an active involvement in the whole flywheel of both platforms, and how they feed into the strategic delivery.	Actively oversee the PPHA pipeline being delivered by the acquisitions teams, ensuring we are delivering an excellent, seamless and personal service to customers from the homes they’re moving into, to the administrative process that leads them there. And everything in between. Work closely with both acquisitions teams to develop LA partnerships in areas we want to grow.
	Oversee KPI performance, compliance reporting, auditing and strengthen performance monitoring.	Improve KPI reporting and suggest effective ways to bring new recommendations to the SLT and investor partners.
	Oversee the performance of our delivery partners (Pinnacle, Pinnacle Connect, and Block Buddy)	Identify short term improvement plans and implement quick wins. Support the team to develop new business opportunities.
6-12	Support the delivery of the one page business plan. (OPBP)	Identify resources and skills required to meet operational growth and new business targets, recruiting resources as agreed. Identify the training and development needs of the teams and arrange them as agreed. Understand the key goals of the business plan and how all teams contribute to the overall objectives. Ensure team members’ personal goals are aligned with the business plan objectives. Deliver service improvements and a customer engagement strategy to improve the customer experience. Ensure compliant services are delivered that meet the regulatory and governance requirements. Use data and reporting to regularly assess performance against targets. Ensure the platform has grown with new properties in management.
	Operational oversight and service delivery	Monitor housing services, including tenancy management, allocations, voids, arrears, complaints and ASB. Ensure an efficient and cost-effective repair service. Actively monitor void turnaround times and costs to make improvements. Oversee budgets to ensure cost-effective service delivery. Assess and approve expenditures and identify cost-saving opportunities.
	Develop yourself	Identify and complete relevant learning and development opportunities. Complete housing policy training, sharing learning with the wider team and implementing improvements based on insights gained.
	Ensure the customer engagement strategy is being executed brilliantly	Implement an updated, refreshed customer engagement strategy, considering investor requirements. Provide progress reports to the PPHA Board and SLT. Conduct forums, surveys, scheme visits, and joint meetings with delivery partners and developers to gain customer feedback. Highlight areas of improvement and implement improvement plans. Most importantly, ensure they are actioned.
	Establish clear areas of accountability and responsibility within the team	Evidence that you have built genuine relationships with the team and you are all working together to the mission. Documented organisation and accountability. Develop a road map with clear timescales and responsibilities, aligning with the one page business plan objectives.
	Monitoring and mitigating risk	Ensure Property Managers are completing regular block inspections to monitor safety and audit the level of service provided by block managers. Closely monitor safety compliance performance. Identify and record tenant vulnerabilities and make this information available to Property Managers and service delivery partners. Financial risk monitoring with the tracking of arrears performance, service charge budgets and service delivery cost. Contribute to the risk register and risk management plans for PPHA.
	Governance focus	Monitor changes to regulatory requirements, identify any areas for improvement and implement action plans. Ensure policies and team training are updated in line with changes to regulatory requirements. Monitor ongoing compliance with regulatory requirements, including legal safety requirements, repairs, allocations and tenant rights. Lead on ensuring that complaints are managed in line with the Housing Ombudsman Code of Conduct and completing the annual self-assessment to assess this. Create and implement action plans to mitigate any shortfalls.

Ready to apply?

Apply to HSPG

HS

HSPG

View all jobs →

HS

Housing Director

HSPG · London

Apply now

Housing and Support London Office Posted May 1, 2026

HSPG is a social impact real estate company.

Our mission is simple: Building partnerships, creating homes, developing communities.

There is a critical shortage of affordable housing across the UK. We partner with Local Authorities and institutional investors to acquire and manage high-quality, demand-driven homes across multiple tenures.

Across our Living Sector platforms, we are on track to acquire 12,000 homes by 2030. These homes are grouped into portfolios, professionally managed by our team, and funded by long-term institutional capital. We deliver this through two specialist operating platforms: Seahorse and PPHA.

Seahorse acquires, develops and manages homes for homeless residents across England through its Homeless Affordable Rent product, meeting urgent housing need with professionally managed, high-quality accommodation.
North Star: creating over 5,000 homes by 2029.
PPHA, the Group’s Registered Provider, partners with local authorities, housebuilders and investors to deliver Section 106 and grant-funded Affordable Rent and Shared Ownership homes, expanding supply and creating lasting social value.
North Star: creating homes for over 8,000 families or individuals by 2030.

Together, these platforms enable HSPG to meet housing need at scale, creating meaningful social impact for customers and residents, while delivering sustainable, long-term returns for our partners.

THE ESSENTIALS

Platform: Housing Director
Status: Full time, permanent.
Salary: TBD
Bonus: TBD
Working arrangement: We typically work 4 days in the office, 1 day from home.
Hours: 37.5 hours per week.
Start: ASAP

CORE MISSION

Your core mission is to ensure PPHA operates as a well-governed, compliant and customer-focused Registered Provider. Your mission is to make every PPHA customer feel valued, appreciated, safe and cared for during their journey with us.

You are responsible for the governance and operational oversight of housing services across the platform. This includes regulatory compliance, customer outcomes, managing agent performanceand operational risk management.

You lead the systems, policies and oversight that ensure the organisation consistently meets regulatory standards and delivers safe, high-quality homes for customers. As the platform grows from c.500 homes today to thousands over the coming years, you ensure governance, customer outcomes and operational oversight scale with the business.

You are accountable for ensuring the Registered Provider remains compliant, well-run and trusted by regulators, Local Authorities and partners.

While the Head of Housing leads the day-to-day delivery of services, you provide the strategic oversight, governance, ultimate responsibility and leadership that ensures those services perform at the required standard.

THE BENEFITS

25 holiday days per year;
4 ‘Me Days’ per year (take a Me Day – focus on you);
Team social events and trips;
Wellness allowance of £70 per month to be used for gym, classes, physio or other wellness costs;
Private healthcare with Vitality;
Mintago financial platform;
Drive Electric salary sacrifice;
Enhanced maternity, paternity and parental leave;
Employee referral scheme: £2,000 towards a getaway of your choice

SPECIFIC EXPERIENCE

Significant experience in senior housing leadership within a Registered Provider or similar regulated housing environment.
Proven experience leading housing operations and improvingcustomer outcomes within a Registered Provider environment.
Strong understanding of housing regulation and the requirements of the Regulator of Social Housing.
Experience preparing organisations for regulatory inspections or IDAs.

OBSESS

You obsess over:

Customer outcomes: ensuring customers receive safe, well-managedhomes, intentional care and community focus, and high-quality services.
Regulatory excellence: ensuring PPHA consistently meets regulatory standards and remains audit-ready.
Operational standards: ensure that all external partners consistently operate to the standards expected of a high-performing RP.
External stakeholder leadership: treating managing agents and service partners as an extension of the team, setting clear expectations, challenging underperformance and continuously raising the standard.
Protecting the platform: treating regulatory, operational and reputational risk as if the business were your own, jumping on issues early and proactively.

EXCEL

You excel at:

Governance leadership: establishing strong policies, reporting structures and governance processes.
Strategic leadership: balancing customer outcomes, regulatory standards, operational efficiency and entrepreneurial flair as the platform grows.
Regulatory navigation: deeply understanding housing regulation, legislative change and regulatory expectations.

90-day wins

Early traction and strategic control.

Clear understanding of PPHA’s housing operations, regulatory position and governance framework, with key risks, gaps and priorities identified.
Policies, reporting and governance structures reviewed and strengthened to ensure the organisation is well positioned against regulatory standards.
Managing agent and service partner performance assessed, with clear expectations, KPIs and improvement priorities agreed.
A clear operational oversight structure established with the Head of Housing, including reporting, escalation and accountability mechanisms.
The operational and regulatory risk register refreshed, with key risks identified and mitigation plans in place.

12-month impact outcomes
Material impact and results within first 12 months.

PPHA operating with strong governance and regulatory compliance across all housing activities.
High levels of customer satisfaction and strong TSM performance with clear improvement plans where required.
Managing agents operating against clear KPIs with strong performance oversight.
Robust regulatory readiness demonstrated through policy, reporting and governance structures.
Positive relationships with Local Authorities, supporting nomination agreements and partnership growth.
Platform well positioned to support significant portfolio growth, while maintaining regulatory and service standards.
These outcomes are bonus-linked and reviewed quarterly.

Core behaviours

Core behaviours

ACCOUNTABILITY

You are accountable for:

Regulatory compliance and governance.
Oversight of housing services and operational performance.
Managing agent and service provider performance.
Customer engagement strategy and customer outcomes.
Regulatory reporting and organisational readiness for regulatory inspection.

You are not accountable for:

Day-to-day housing service delivery.
Operational delivery of housing services, which sits with the Head of Housing.
Direct management of housing operations or repairs delivery.
Sales, acquisitions or development activity.

Ready to apply?

Apply to HSPG

HS

HSPG

View all jobs →

HS

Lettings Manager

HSPG · London

Apply now

Housing and Support London Office Posted Feb 19, 2026

THE ESSENTIALS

Role: Lettings Manager
Status: Full time, permanent.
Salary: £60-65k
Working arrangement: We typically work 4 days in the office, 1 day from home.
Hours: 37.5 hours per week.

THE BENEFITS:

25 holiday days per year
4 ‘Me Days’ per year (take a Me Day – focus on you)
Team social events and trips
Wellness allowance of £35 per month to be used for gym, classes, physio or other wellness costs
Private healthcare with Vitality
Mintago financial platform
Drive Electric salary sacrifice
Enhanced maternity, paternity and parental leave
Employee referral scheme: £2,000 towards a getaway of your choice

Core Behaviours: The way we act and conduct ourselves, especially towards others. HSPG’s heart and soul.

PPHA

As part of HSPG, a leading social impact real estate company, PPHA is the Group’s Registered Provider. We partner with local authorities, housebuilders, and investors to create high-quality, affordable homes across Section 106, grant-funded Affordable Rent, and Shared Ownership.

Our mission is simple: to empower futures by giving families and ﬁrst-time buyers the chance to ﬁnd stability, security, and a place to call home. By 2030, we aim to deliver quality affordable homes for over 5,000 families. Strengthening communities and transforming lives along the way.

Core Mission:

Your mission is to ensure that our customers who are renting through affordable rent, or social rent, can do so in a stable, efficient, financially viable way. You will lead the letting of our affordable and social rented homes across PPHA, and the experience of our new customers. You will own the oversight and delivery of the lettings service, provided by our partner, Pinnacle. You will ensure that every property is let as quickly and efficiently as possible following handover and in line with our Local Authority partner nominations policies.

You will utilise your knowledge of allocations, lettings, nomination agreements, choice-based lettings schemes, and void management. You will hold our partners to account, ensuring void properties are turned around quickly, are in a good state of repair, are safe and compliant, and that value for money and high standards go hand in hand.

You will develop strong partnerships with Pinnacle and the Local Authorities we work in, lead engagement with new Local Authorities to establish nomination agreements in line with S106 requirements, and you will create practical ways of monitoring performance, and improving relet times.

You will work alongside property managers, local authorities, housing providers, and investors, building strong relationships that enable PPHA to grow while staying true to our mission: building partnerships, creating homes and developing communities.

You will make it your mission to provide the best lettings service and customer experience.

Obsess: These points get you out of bed in the morning and keep you up at night! If you’re not obsessed with these, the role isn’t for you.

The customer: their wants, needs, their safety and security.
Performance: deliver through yourself, your teams and our partners excellent performance, reducing void periods and letting homes quickly to customers in need.
Partnerships that deliver: Developing strong and trusted partnerships with LA’s, Pinnacle, developers and investor exit partners, ensuring each party is delivering as expected and if not, you want to know ‘why not?’.

Excel: You are excellent at these areas: an expert.

Emotional intelligence: Understand that customers, local authorities, investors, developers and contractors all require a different approach, and be adaptable.
Meticulous: phenomenal attention to detail when interpreting nomination agreements, tenancy agreements, rents, service charges and communicating with all stakeholders.
Resilient: dig deep, pick yourself up and keep running hot. You are managing some challenging stakeholders, so a strong balance of patience and persistence is required.
Reliable: when you say “I’ve got it”, you mean it, you understand the importance of letting properties quickly to ensure they are income-generating and are meeting the needs of our customers

Specific experience:

3+ years' experience being responsible for the lettings process in affordable housing.
Preferred understanding of the rent standard and rent and service charge setting requirements.

Outcomes & Metrics: the desired result and how we measure it 

	Outcomes: the desired result	Metrics: How we measure it
0-3	Understand property portfolios, lettings systems and processes for PPHA	Show a strong understanding of our homes, developers, delivery pipeline, S106 agreements, nomination agreements and choice based lettings schemes.
	Ensure the prompt letting of PPHAs new and existing homes via our key partner, Pinnacle	Identify blockages and resolve them ensuring our new and existing affordable rented homes are advertised and let
	Meet key internal and external stakeholders.	Understand their requirements and develop positive working relationship.
	Develop a robust relationship with Pinnacle, local authorities and the delivery team.	Be a trusted partner and go-to person
	Develop performance reporting templates which meet the requirements of the SLT, Board and Investors	Provide reports which provide the appropriate scrutiny and assurance for our lettings performance

3-6	Deliver performance reporting for key stakeholders.	Competently produces monthly/quarterly KPI reports for SLT and investors and attend performance meetings to discuss.
	Work closely with Pinnacle to review processes and ensure letting targets are consistently achieved.	Properties are let within a minimum of 14 days
	Review services provided by Pinnacle to ensure performance, value for money and quality.	Feedback from customers on lettings services, producing improvement plans or seeking alternatives if necessary
	Implement a robust lettings monitoring system	Properties are let quickly and efficiently, keeping void periods and relet days to a minimum.

6-12	Identify lettings service and process improvement or cost-saving ideas.	Efficient and value-for-money services in place.
	Support the business plan to meet our growth and letting objectives.	Lettings times are on track and nomination agreements are in place for new local authorities.
	Systems and processes	The CRM system for monitoring lettings is being well executed.

Ready to apply?

Apply to HSPG

HS

HSPG

View all jobs →