Regional Manager | Hawthorne Residential Partners

Regional Manager | Position Summary 

The Regional Manager is responsible for the overall financial, operational, and cultural performance of an assigned portfolio of apartment communities. This role partners closely with Community Managers, corporate leadership, and ownership groups to ensure strong occupancy, revenue growth, expense control, compliance, and team development. 

The Regional Manager sets the tone for leadership across the portfolio by modeling accountability, clarity, professionalism, and a commitment to Hawthorne’s Live It culture. 

Regional Manager | Job Functions 

Portfolio Leadership and Operational Oversight 

• Oversee performance of assigned communities across financial, operational, and service metrics
  • Conduct regular site visits to evaluate operations, apartment home presentation, team effectiveness, and compliance
  • Establish clear expectations for Community Managers and hold teams accountable to company standards 
  • Support communities during staffing transitions, acquisitions, performance challenges, and growth initiatives 
  • Reinforce Hawthorne policies, procedures, and operational consistency across the portfolio 

Financial Strategy and Performance Management 

• Review monthly financial statements, budgets, and variance reports
  • Partner with Community Managers to develop strategies that improve occupancy, rental income, and expense control
  • Lead annual budget preparation and forecasting 
  • Monitor capital improvements and renovation projects 
  • Participate in ownership reporting, financial reviews, and strategic planning discussions 

Talent Development and Leadership Coaching 

• Recruit, mentor, and develop Community Managers and onsite leaders
  • Conduct performance evaluations and provide structured feedback
  • Identify high potential team members and support succession planning 
  • Promote leadership growth aligned with Hawthorne’s Career Path Program 

Compliance and Risk Management 

• Ensure adherence to company policies, management agreements, and regulatory requirements
  •Maintain discretion and confidentiality regarding personnel matters, financial data, and ownership communications 
  • Support crisis management and emergency response planning 

Resident Experience and Brand Stewardship 

• Maintain high standards for apartment home presentation and customer service 
  • Support reputation management through review monitoring and resident engagement 
  • Champion Hawthorne’s Live It culture across the portfolio 

Regional Manager | Education, Experience, and License Qualifications 

Education:

• High School Diploma or GED required
• Bachelor’s degree in Business, Management, or related field preferred 

Experience:

• Three to five years of successful experience as a Regional Manager required
• Multi site or portfolio oversight experience preferred
• Proven success driving occupancy, NOI growth, and expense management
• Experience leading, coaching, and developing onsite leadership teams
• Industry software experience in Yardi Voyager and Microsoft Office required 

Licenses and Certifications:

• Valid Driver’s License required
• CAM, CAPS, ARM, or other industry certifications preferred 

Benefits that Matter 

When you join our team, you’re stepping into a culture built around growth, wellbeing, and genuine care for our people. We’re committed to helping you thrive—professionally, personally, and financially. Here’s what you can look forward to:

Personal & Financial Benefits

• Enjoy Your Time Off: Start with 22 days of vacation, sick, and personal time
• Make an Impact: Enjoy 16 hours of paid volunteer time annually.
• Recharge & Celebrate:
  • 10 paid holidays + 1 floating holiday of your choice
  • 8 hours off to celebrate your birthday
• Future Planning: Company 401(k) match to support your financial goals.
• Financial Wellness Reimbursement: Resources to support your long-term financial health.
• Referral Bonuses: Earn rewards for bringing great talent to the team.
• Exclusive Discounts: Access to savings at over 1 million retailers and Hawthorne guest suite discounts.

Personal & Professional Development

• Comprehensive Onboarding: Feel supported and prepared from day one.
• Ongoing Learning: Tailored training programs to help you grow your skills and career.
• Education Reimbursement: We invest in your continued learning.

Health & Wellness Benefits

• Medical & Vision: Comprehensive plans designed for peace of mind.
• Dental Insurance & Life Insurance: 100% company-paid coverage.
• Paid Family Leave: Maternity, paternity, and adoption leave so you can focus on what matters most.
• 24/7/365 Telehealth Access: Connect with doctors anytime, anywhere.
• Wellness Incentives: Earn rewards for taking care of your health.
• Long-Term Disability Plan: Added protection for life’s unexpected moments.
• Leave Bank: Additional paid time off during medical emergencies or natural disasters.
• Fitness Reimbursement: Cash toward your gym or fitness membership.
• Mental Wellness Tools: Free premium health and wellness subscriptions (a $450 value).
• New Parent Perk: One year of free diapers for growing families.*

About Hawthorne

Hawthorne Residential Partners is a leading multifamily real estate management company headquartered in Greensboro, NC. We are proudly ranked among the Top 50 largest multifamily management companies in the United States, managing more than 64,000 apartment homes across 275+ properties and overseeing $12.5+ billion in assets throughout the Southeast, Florida, and Texas.

Hawthorne is nationally recognized for operational excellence and resident satisfaction and is currently ranked #1 in resident satisfaction among NMHC Top 50 Managers, holding the highest score of any Division I management firm in the country. Guided by our “Live It” culture to leave people better than we found them, we are committed to delivering exceptional living experiences through thoughtful execution and strong performance at every level of the organization.

REGIONAL MAINTENANCE DIRECTOR -

TYPE OF WORK:

Regional Resident Services Director

PURPOSE:

The Regional Maintenance Director will oversee onsite maintenance operations for their assigned region. They will also communicate with capital improvements on construction and capital projects. Conduct due diligence inspections as needed. Oversee disaster management as well as reconstruction. The RMD will also provide leadership, technical support, guidance and management to the maintenance teams.

SKILLS, KNOWLEDGE & PERSONAL CHARACTERISTICS:

In-depth knowledge of all aspects of apartment maintenance. Knowledge of safety procedures and regulatory requirements (OSHA, EPA, etc.). Ability to manage multiple tasks. Ability to work with the pressure of deadlines. Strong management and leadership ability. Strong organizational skills. Strong written and verbal communication ability. Computer proficiency. Ability to train, motivate and develop team members. Strong problem-solving and analytical skills. Budget-conscious.

SUMMARY OF FUNCTIONS:

Oversee properties in the designated region. Responsible for maintenance operations on those properties. Develop and implement training as needed. Ensure all regulatory requirements are being met (OSHA, EPA, etc.) Conduct property visits and inspections to ensure performance standards are being met. Coordinate with the Capital improvements team on ongoing projects. Communicate with Regional Managers to ensure property needs are being met. Communicate with the Director of Resident Services. Fill in/organize assistance for vacancies in staffing as needed.

MAJOR DUTIES AND RESPONSIBILITIES:

• Work it capital project managers and RM’s on capital projects, preparing material and cost estimates, scopes of work, preparing capital bids, executing projects and contracts, monitoring jobs to ensure projects are not exceeding the budgeted amount, ensuring compliance with all applicable codes and performing final inspections of work completed as needed. 
• Work with RM on budgets for yearly common maintenance as well as capital projects for the following year's budget. Attend budget meetings to ensure proper budgets for properties. Manage bids for capital projects for the following year's budget.  
• Inspect properties quarterly for safety issues, code compliance and compliance of all Hawthorne company policies.
• Conduct due diligence as needed and assist with interior and exterior inspections. Provide organized results to the RM.  
• Provide technical maintenance support, guidance, leadership, training, management and disciplinary action as needed.  
• Coordinate and oversee the interview, hiring and training of new personnel. Assist with termination procedures.  
• Complete training on the SAM manual to new Maintenance Supervisors and ensure sign off sheet is sent to home office.  
• Ensure owners, investors and company site goals are being met. Attend owner visits as needed.
•  Meet with RM as needed to discuss progress, issues and concerns.
•  Work with claims managers, adjusters and insurance representatives to manage property damage and casualty losses. Oversee disaster repairs.
• Assist where needed to fill for maintenance to help with coverage and/or coordinate assistance where applicable. Assign floating maintenance technicians as needed per RM property needs.
•  Comply with all Hawthorne procedures, policies and quality standards and present a professional appearance of Hawthorne Residential Partners.
•  Assist with any other tasks or projects as required
•  Work with RM and/or capital projects managers to establish and coordinate interior rehab of units, order product, shop costs for interior rehab units
• Develop and hold Quarterly Maintenance Meetings for your teams.
• Communicate with the Director of Resident Services weekly.

ORGANIZATIONAL RELATIONSHIPS:

Coordinate with Regional Managers to ensure needs are being met. Report directly to the Director of Resident Services. Work with all levels of company staff. Work with vendors, contractors, and suppliers.

OTHER REQUIREMENTS:

Hours of Work: 9:00 a.m. to 6:00 p.m., Monday through Friday. Available for overtime as needed and “on call” 24 hours a day.

AMOUNT OF OVERTIME: As needed for emergencies.

PHYSICAL REQUIREMENTS: Extensive mobility and excellent physical condition. Ability to

lift 100 lbs. necessary for installation and removal of appliances. Ability to operate all

necessary hand tools to make repairs. Ability to kneel, crouch, climb, crawl, etc. to reach

items in need of repairs. Ability to drive to and from job sites. Tolerance to all extremes

of hot and cold weather, as may be necessary.

TOOLS: Must provide own basic tools, or be willing to obtain the required hand tools (see

“Minimum Required Hand Tools” list). Must be knowledgeable and skilled in the safe

use and maintenance of the following:

• Hand tools: Various wrenches, screwdrivers, grips, sledge hammer, hammers, snips, post hole diggers, saws, etc.
• Power Tools: Wrenches, grinder, sander, drill, saws, etc.
• User-Moved Aids: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, stepladders, full ladders, double ladders.
• Mechanical Equipment: Motors, pumps, compressors, blowers, electric and hand powered augers, etc.
• Measuring Devices: Voltmeters, ohmmeters, testing meters, PH tests, etc.

TRANSPORTATION: Must have a dependable vehicle to transport tools and equipment to job sites. Must provide proof of liability insurance for same.

EDUCATION: High school education or trade school required. College degree or equivalent career experience required.

Valid Driver’s License