• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

The Role:

As a Manager, Onboarding, you are responsible for leading a team of Onboarding Specialists, ensuring they deliver an exceptional onboarding experience to our service professionals (Pros). You work closely with the Senior Manager and Director to ensure that your team is equipped to help new customers successfully integrate into our platform and get the most value from our services from day one. You are passionate about our mission to serve our Pros and are dedicated to ensuring they have a seamless onboarding experience. Your role involves coaching your team to success, providing support on escalations, and acting as their primary resource. Success in this role requires developing a high-performing team and ensuring your team delivers a best-in-class onboarding experience.

Our team is passionate, empathetic, hard-working, and above all else focused on improving the lives of our Pros. Our success is their success.

What you do each day:  

• Drive key metrics for the Onboarding team, including but not limited to: Onboarding Completion Rate, Time to Value, Customer Satisfaction Score, and Retention Rate
• Manage team schedules and daily attendance to ensure adequate staffing to meet the needs of our Pros during the critical onboarding phase 
• Conduct weekly performance reviews to identify areas of opportunity and support the growth of your team
• Ensure proper escalation processes are followed and take action when necessary to resolve issues promptly
• Oversee timecards, ensuring timely submission and accurate data management
• Manage monthly performance metrics and bonuses for the Onboarding team
• Track all key metrics with accuracy, regularly reporting to management and providing feedback to your team
• Document all one-on-one meetings, performance discussions, and coaching sessions to ensure continuous development

Qualifications: 

• Bachelor's degree or equivalent experience required
• 2+ years of management experience in Customer support or related field
• Proven track record of meeting and exceeding performance metrics consistently
  
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs

What will help you succeed in this role:

• Strong organizational and leadership skills, with the ability to manage multiple priorities in a fast-paced environment
• Excellent communication and interpersonal skills, with a focus on team development and customer satisfaction
• Ability to motivate and inspire your team to deliver exceptional service
• Proactive problem-solving skills with a focus on improving processes and outcomes

Location Dependent Information

This role is open to candidates and the expected salary range for this role is  $70,000-$82,500. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Director, Product Management, you lead our PLG strategy and execution across the full customer journey from acquisition through onboarding and retention. You own the product experiences and surfaces that drive how Pros discover, evaluate, adopt, and ultimately achieve success on HCP. You set the vision and drive execution to grow the business through product initiatives tightly aligned to GTM and customer LTV outcomes. You manage a high-performing team of growth product managers, collaborate across sales, marketing, engineering, design, and analytics, and are a key voice in aligning growth product direction with company objectives.

You thrive in the strategic and hands-on, balancing the development of longer-term roadmaps that compound growth with day-to-day experimentation that moves funnel metrics today. You utilize HCP’s deep trove of customer data to identify acquisition, activation, and retention opportunities. You balance “traditional” growth product work — funnel optimization, packaging and monetization tests, etc. — with “AI native” solutions that personalize and accelerate the path from first touch to active customer. You serve as a leader in the product organization, and shape the future of how HCP grows.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Drive the vision and strategy across our marketing site, signup / trial, onboarding, and self-serve experiences, owning outcomes from acquisition through activation and retention
• Partner with stakeholders across marketing, sales, BD, and monetization to align self-serve and sales-led motions, shared goals, and strategic initiatives
• Execute against our AI / agentic GTM strategy through experiences that personalize the funnel, accelerate time-to-value, and reduce friction across signup and onboarding
• Use AI natively in your product development workflow — prototyping, research, evaluation, and iteration — and require the same of your team
• Drive accountability across your teams’ roadmaps, ensuring your PMs are using good judgment to prioritize experiments and bets that maximize lift across the funnel
• Foster a rapid experimentation culture with structured tests, evaluations, and learning loops across acquisition and activation surfaces
• Establish, monitor, and evolve funnel KPIs (visit→signup, signup→activation, trial→paid, retention) to evaluate performance and inform opportunities
• Lead and mentor a growing team of product managers, fostering a culture of innovation, ownership, and continuous learning
• Identify and evaluate future growth opportunities and integrate them into long-term planning

Qualifications:

• Native fluency using AI throughout the product development lifecycle, including research, solution options, prototyping, evaluation, and iteration
• Proven experience building and launching product-led growth motions end-to-end across acquisition, onboarding, and retention
• Strongly preferred: direct experience delivering AI and/or agentic GTM solutions
• 10+ years of experience in product management, preferably in SaaS environments
• 3+ years in product leadership roles with direct people management responsibilities
• Demonstrated track record of delivering growth with measurable revenue impact
• Strong strategic and operational thinking with ability to toggle between vision and execution
• Experience defining KPIs and iterating based on data-driven insight
• Excellent cross-functional communication and stakeholder alignment skills
• Bachelor’s degree in a relevant field or equivalent work experience

What will help you succeed:

• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Leadership style rooted in mentorship, accountability, and collaboration
• Familiarity with conversion rate / funnel optimization and growth experimentation
• Experience scaling GTM motions in a SaaS environment, proficient understanding of SaaS economics
• Ability to scale teams and product scope in a fast-paced, high-growth environment
• Strong executive presence and ability to influence across all levels of the organization

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $146,000-$182,000 + bonus + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Principal Product Designer, you are a visionary lead responsible for defining the future of the HCP user experience, with a particular focus on shaping how AI transforms the way our Pros run their businesses. You operate at the intersection of high-level strategy and technical execution, driving architectural-level design decisions that impact our entire product ecosystem. You don't just design interfaces; you design systems and workflows that leverage AI native tools to solve complex problems for our Pros. A core part of your charter is leading the design of HCP's AI-powered experiences, from intelligent automation to smart recommendations, ensuring they feel intuitive, trustworthy, and genuinely useful to the Pros who depend on them. You are expected to be a force multiplier, mentor to the design team, and a key partner to product and engineering leadership in shaping our long-term roadmap.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Lead the design strategy for complex, high-impact product areas that align with HCP's long-term goals, with an emphasis on AI-driven product experiences
• Define and drive the design vision for HCP's AI features, translating complex AI capabilities into clear, intuitive workflows for Pros
• Build and maintain sophisticated prototypes that push the boundaries of current product capabilities
• Architect scalable design systems that ensure consistency across all platforms and touchpoints
• Drive cross-functional alignment by communicating design vision to executive leadership and stakeholders
• Mentor and elevate the craft of the broader design team through critiques and best-practice sharing
• Integrate AI-driven workflows into the product experience to automate manual tasks for our Pros
• Collaborate with engineering to ensure high-fidelity implementation of complex interactions
• Analyze user data and feedback to iterate on product features and improve overall usability
• Identify and mitigate design risks before they impact the development cycle
• Advocate for the user at every stage of the product development lifecycle

Qualifications:

• 10+ years of experience in product design or a related field or equivalent work experience
• Proven track record of leading design for complex SaaS products at scale
• Strong prototyping and product development capabilities with a focus on functional output
• Advanced proficiency in design and prototyping tools (i.e. Figma, Framer, Principle)
• Comfort working in tools like Figma, though it is not your primary focus for execution
• Familiarity with AI/code-assisted platforms (i.e. Claude, Cursor, Codex)
• Deep understanding of modern front-end technologies and how they influence design feasibility
• Bachelor’s degree in Design, HCI, or equivalent work experience

What will help you succeed:

• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Exceptional system-thinking skills and the ability to see how individual features fit into the macro ecosystem
• High degree of comfort with ambiguity and the ability to pivot based on new data or technology shifts
• Proactive mindset with a preference for actively using emerging AI tools in your daily workflow
• Strong communication skills with the ability to tell a compelling story around design decisions
• A "builder" mentality that favors functional prototyping over static mocks
• Deep empathy for small business owners and the challenges of the trades industry

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $150,000-$175,000 + bonus + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

** This is a 12 month in-office program (starting June 24th, 2026) designed for those who have recently completed a bachelor’s degree or are looking to start their professional journey, and placement after program is not guaranteed. We welcome applicants from all backgrounds, but have a strong preference for those with a non-technical area of study. You must be based in the Denver area, or able to relocate to Denver, and will be in office 4 days per week ** 

As a Graduate AI Program Associate, you are a curious, collaborative, and adaptable early-career professional with a passion for leveraging artificial intelligence to improve real-world workflows. You thrive in ambiguity, quickly learn new systems, and actively seek out opportunities to make work more efficient and impactful. You embed in an existing team to uncover challenges and build AI-enabled tools that optimize operations, enhance decision-making, and create lasting value. This is a one-year, full-time program designed to accelerate your growth and impact while building practical experience across key business functions. We believe innovation in AI comes from diverse perspectives. This program is open to recent graduates from any academic background, not just technical degrees. You are curious how AI can share the future of work and eager to apply your unique lens to real-world AI challenges.

You begin by getting to know the business, how it operates, what drives it forward, and where teams need the most support. From there, you apply your understanding to uncover opportunities, set goals, roadmap ideas, and partner with stakeholders to bring solutions to life. You’ve done this in the past through school projects, AI work, or self-driven exploration, and you're excited to expand that work in a real-world, mission-driven setting.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Partner with cross-functional teams to identify inefficiencies and pain points in workflows
• Research and test AI tools and automation techniques to solve business problems
• Embed with existing teams focused on building AI and automation solutions, and support the planning and execution of mini-projects with guidance from mentors
• Document findings and present AI-enabled prototypes and workflows to stakeholders
• Collaborate with other Graduate AI Solutions Specialists in the cohort to share learnings and iterate on solutions
• Translate team-specific challenges into problem statements solvable with AI and automation
• Measure and evaluate the impact of AI solutions implemented
• Learn and leverage tools (i.e. ChatGPT, Gemini, n8n, Zapier, Python) to build automations or efficiencies
• Seek feedback and continuously improve based on user testing and team collaboration
• Participate in learning sessions, demos, and team rituals to build knowledge and relationships
  
  

Qualifications:

• Bachelor’s degree (strong preference for non-technical majors) or equivalent work experience required
• Demonstrated use of AI tools to creatively solve problems or make things more efficient – in any area or discipline
• Familiarity with one or more generative AI platforms and automation tools (i.e. ChatGPT, Gemini, Claude, n8n, Zapier, Python)
• Ability to communicate ideas clearly, collaborate in team settings, and roadmap solutions to problems
• Comfortable learning new concepts quickly and applying them in fast-paced environments
  
  

What will help you succeed:

• Adaptability and openness to new challenges
• Strong sense of initiative and accountability
• Comfort with ambiguity and a proactive learning mindset
• Interest in user experience, stakeholder management, and building relationships across functions
• Collaborative spirit and desire to grow alongside a team
  
  

Location Dependent Information

This role is open to candidates and the expected salary for this role is $65,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Director, Lifecycle & Customer Journey, you are the lead architect of the Pro lifecycle, from initial brand encounter through enrollment, onboarding, and long-term retention. You lead your team to effectively deliver customer and business value by orchestrating a coordinated, AI-powered omni-channel approach. You are a strategic driver of transformation, moving beyond yesterday’s playbooks to build an "always-on" layer of intelligence that gets smarter with every customer interaction. You coach and develop the careers of your direct reports as they hone their craft in lifecycle strategy and automation. You collaborate cross-functionally with Sales, Onboarding, and Customer Success to break down silos, reduce friction, and maximize Pro lifetime value. You lead by influence, bringing clarity to ambiguity and ensuring that every touchpoint—from a Sales handoff to a churn signal—is met with a personalized, high-impact experience.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Define and articulate the strategic vision for the end-to-end Pro journey, ensuring alignment with HCP’s growth and retention objectives
• Oversee the development of AI-first programs in partnership with Sales and Product to nurture prospects through the early enrollment journey
• Design and execute multi-channel onboarding experiences that drive fast time-to-value and early Pro engagement
• Partner with Sales and Success leaders to drive expansion in LTV via automated upsell and proactive retention strategies
• Lead the team in executing segment-specific strategies to drive growth and deeper penetration in priority customer segments
• Collaborate with MarTech and Tooling teams to stand up a scalable, AI-driven toolset for personalized programs across email, SMS, and in-app channels
• Establish KPIs and metrics to monitor conversion, activation, and churn, making data-driven adjustments to improve outcomes
• Oversee the strategy and execution of the Pro-to-Pro referral program to drive organic acquisition
• Encourage a culture of innovation by continuously testing, learning, and optimizing through high-velocity experimentation
• Serve as the key representative for lifecycle strategy at executive meetings, advocating for the systems and partnerships needed to scale

Qualifications:

• 7–12+ years of experience in growth marketing, lifecycle marketing, or CRM, ideally within a SaaS or marketplace business
• Proven track record of owning and moving conversion, retention, or LTV metrics
• Deep omni-channel fluency across email, SMS, in-app, push, and chat (i.e. Braze, HubSpot, Salesforce...)
• Previous experience managing and building high-performing marketing teams
• Strong analytical orientation with the ability to move from customer insight to execution briefs
• Experience with SMB customer bases or field services/trades audience is a strong plus
• Bachelor’s degree or equivalent work experience

What will help you succeed:

• Track record of integrating AI and emerging technologies into organizational strategy and operations to accelerate innovation and scale
• Hands-on experience with AI or ML-driven lifecycle tools (i.e. predictive churn models, propensity models, next-best-action agents)
• Systems thinker who can bring momentum to complex, multi-stakeholder initiatives
• High level of ownership and an obsession with finding friction-less solutions for our Pros
• Analytically rigorous and customer-obsessed; able to zoom out to strategy and zoom in to campaign details

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $122,000-$152,000 + bonus + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Director, Partner Marketing, you are the strategic architect behind Housecall Pro’s partner growth engine. You lead your team to effectively deliver customer and business value by owning the strategy, execution, and growth of our partner marketing function. You are a builder who thrives at the intersection of B2B and B2B2C motions, equally comfortable activating the pro bases of our largest partners as you are driving lead generation for net-new partner organizations. You coach and develop the careers of your direct reports as they hone their craft. You collaborate cross-functionally to develop strong, trusting connections with stakeholders in Sales, BD, Product, and Brand to turn the partner channel into a durable growth lever. You lead by influence, build trust quickly, and advocate for the partner’s voice to shape the culture and strategy within your area.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Define and articulate the strategic vision and direction for the Partner Marketing department, ensuring alignment with HCP’s overall growth objectives
• Oversee the development and execution of integrated, omni-channel campaigns (i.e. email, webinars, live events, direct mail, retail media networks) to drive Pro enrollments
• Lead, coach, and grow the partner marketing team, setting a high bar for craft, accountability, and operational excellence
• Own the enrollment goal for the partnerships channel, executing B2B2C go-to-market motions in collaboration with major partners
• Design and execute an ABM-lite motion for prioritized Key Accounts to generate qualified leads for new partner organizations
• Collaborate with other executives and departments to ensure partner programs plug cleanly into the broader growth engine and lifecycle workflows
• Establish KPIs and metrics to monitor the effectiveness of partner initiatives and make data-driven adjustments to improve ROI
• Oversee the department’s budget, resource planning, and agency relationships to ensure optimal use of resources
• Encourage and drive innovation by identifying new partner playbooks that go beyond traditional co-marketing
• Serve as the department’s key representative at executive meetings, advocating for the partner channel’s contributions to the business

Qualifications:

• 10+ years of marketing experience, with 4+ years leading partner, channel, affiliate, or B2B2C marketing
• Proven track record of hitting acquisition goals by activating a partner's customer or member base
• Experience owning B2B lead generation and ABM motions from target selection through pipeline delivery
• Hands-on expertise running integrated campaigns across email, webinars, live events, and paid media
• Strong commercial instincts with the ability to manage unit economics and hold your own with Sales and Finance leaders
• Previous experience building and scaling high-performing marketing teams
• Experience in vertical SaaS, home services, or marketing to franchise/multi-location customers is a plus
• Bachelor’s degree or equivalent work experience

What will help you succeed:

• Track record of integrating AI and emerging technologies into organizational strategy and operations to accelerate innovation and scale
• Exceptional relationship builder who moves work forward through influence and trust
• Clear, credible communicator who can simplify complex partnership structures for executive audiences
• Energized by a "blank page" environment and the opportunity to build a function from the ground up
• High level of ownership and an obsession with finding creative solutions for our partners and Pros

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $132,000-$165,000 + bonus + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

Role Overview

Housecall Pro is in the middle of redefining what it means to run a service business from a mobile device. As the lead FinTech Mobile Product Manager, you will be at the center of this evolution, leading a team who are shaping the next wave of FinTech growth at HCP.

As a Senior Product Manager I, you are responsible for driving continued expansion and implementing requirements to drive stratospheric growth of HCP Products. You work daily with our engineering and design teams, and other stakeholders to define the right backlog, structures, and frameworks to modernize legacy experiences, introduce net-new capabilities, and push the boundaries of what mobile/AI can unlock for businesses. move us rapidly forward. Our agile product team is a tight-knit group of inspiring individuals that deliver excellently crafted software experiences and rapidly ship new products. You will help guide us along the right path, balancing business and customer toward world-class results.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Identify market opportunities and define product vision and strategy for the mobile experience
• Conduct in-depth interviews, surveys, and competitor research to stay ahead of mobile trends
• Enhance how our customers are introduced to our products through continuous experimentation and funnel optimization
• Collaborate with key cross-functional stakeholders to develop and validate compelling mobile solutions
• Co-create event models and user flows to capture insightful data across iOS and Android
• Partner with business and go-to-market functions to refine product positioning, pricing, and risk management
• Create, update, and communicate the product roadmap to ensure alignment with company objectives
• Drive the execution of building features and functionality while maintaining momentum across groups
• Create measurement plans to monitor feature adoption and usage post-launch
• Rapidly develop product iterations based on data-driven insights and Pro feedback

Qualifications:

• 4+ total years of experience in product management, 2+ years of experience in mobile product management
• Champion AI/mobile-first practices and scalable agile processes to unlock speed, alignment, and craftsmanship
• Leads with an AI-first product development process to accelerate and amplify outcomes, specific experience with agentic development and shipping AI products preferred
• Bachelor's degree in a related field or equivalent work experience
• Experience working with mobile ‘growth stack’ tools (i.e. Amplitude, Segment, Braze, LaunchDarkly)
• Deep understanding of mobile product management and design best practices for iOS and Android
• Strong knowledge of Product Management methodologies, user experience (UX) principles, and agile development practices
• Familiarity with go-to-market commerce enablers (i.e. payments, subscriptions, loyalty programs)

What will help you succeed:

• Deep customer empathy and a passion for user experience
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Strong project management skills with the ability to think and operate at high and low altitudes
• Excellent problem-solving, organizational, and analytical skills
• Growth mindset that drives you to learn, investigate, and ask the “why”

This role is open to candidates and the expected salary range for this role is $119,000-$149,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Retention Specialist, your job is to have thoughtful, high-impact conversations with Pros who are at risk of canceling or actively requesting to cancel Housecall Pro. You bring curiosity, empathy, and consultative selling skills to understand the real reason a Pro is considering leaving and help ensure they have the right information to make the right decision for their business — whether that decision is to stay with us or not.

At your core, your role exists to give Housecall Pro a second chance at the relationship. When staying with us is the right move, you work side-by-side with the Pro to solve problems in real time, coach them through next steps, and create a clear vision for the next 30 days so they can realize the value they’re seeking.

Our Retention team partners closely with service professionals at critical moments. This work requires empathy, strong listening skills, and the ability to balance customer advocacy with business outcomes. Your success is directly tied to Pro success — when they win, we win.

What you do Each Day

• Pro outreach via outbound and inbound, asking open-ended questions to identify root cause and offer solutions; often requires multiple touchpoints
• Maintain positive working relationships with Pros to ensure continued business relationship for HCP as a whole
• Collaborate with other departments by sharing data/insights to help make improvements to product/service upstream in the Conquer product journey
• Be accountable to key performance indicators (KPI’s) on a commission basis (contacts per day, average talk time, retention rate, quality assurance)
• Track data insights in Salesforce to help inform upstream solutions, aiming to reduce Pro cancellation requests
• Innovate on current processes and proactively seek ways to improve the retention experience and workflows

Qualifications

• 1+ years experience in a similar customer facing, sales, or retention role
• Bachelor’s degree or equivalent experience preferred
• Experience with CRM systems and software is a plus (i.e. Salesforce...)
• Experience owning/operating a home services company is a plus

What will help you succeed in this role

• Comfortable on the phones
• Excellent communication and interpersonal skills
• Strong conflict resolution skills
• Prompt attention to detail and organization
• The ability to practice active listening and to understand both visible and invisible concerns
• Strong understanding of customer management and proven customer retention strategies
• Experience using AI tools to increase quality and efficiency of work

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $21.17-$33.60/hour (includes base and potential performance bonus). The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

Role Overview

As the Senior Director of Customer Success, you define and lead the strategic vision for the Customer Success department, driving initiatives that enhance the customer journey and maximize retention. You are responsible for setting the direction and performance standards for the team, ensuring alignment with broader business objectives. Your focus is on fostering a proactive customer success culture, driving operational efficiency, and continuously improving the customer experience. You work cross-functionally with other leaders to ensure seamless service delivery, advocate for customer needs, and contribute to overall business growth. You shape the department’s culture by exemplifying company values and cultivating an environment of trust, collaboration, and high performance.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Define and implement the strategy for the Customer Success department, aligning with company objectives
• Lead, mentor, and develop teams of customer success managers and professionals to ensure high performance
• Drive the development and execution of initiatives to enhance the customer journey, satisfaction, and retention
• Establish and manage key performance indicators (KPIs) to monitor the effectiveness of customer success efforts and make data-driven adjustments
• Collaborate cross-functionally with product, sales, and operations teams to ensure a seamless customer experience
• Oversee the department’s budget, resource planning, and operational efficiency to achieve strategic goals
• Identify opportunities for process improvements and innovation within the department to drive better outcomes
• Act as the voice of the customer in executive meetings, providing insights and feedback to guide business decisions
• Manage customer escalations and work to resolve complex issues to maintain high levels of satisfaction
• Foster a customer-centric culture that prioritizes empathy, proactive problem-solving, and continuous improvement

Qualifications:

• Bachelor's degree in a relevant field
• 10+ years of experience in customer success or related area
• 5+ years leading teams of 50+ including developing and leading first and second line leaders
• Track record of integrating AI and emerging technologies into organizational strategy and operations to accelerate innovation and scale
• Proven track record of driving customer satisfaction and retention

What will help you succeed:

• Ability to inspire and motivate teams, fostering a culture of high performance and accountability
• Excellent communication skills with the ability to influence and build strong relationships across the organization
• Strategic thinker with a strong ability to execute on complex initiatives in a fast-paced environment
• Highly adaptable with a proactive approach to problem-solving and continuous improvement
• Customer-focused mindset with a passion for delivering exceptional service and support

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $135,000-$150,000 + 30% bonus. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Specialist, Success Advisor focused on Websites, you thrive in understanding our service professionals' (our Pros) and how their online presence directly impacts growth, lead generation, and credibility. You are consultative, empathetic, and confident in helping pros translate their business goals into a high-performing website that works for them 24/7.You are responsible for contributing to the full sales cycle, for our Website product, from initial engagement to account management. Your focus is on increasing website adoption, and helping pros see their website as a core revenue-generating tool—not just a nice-to-have.You bring empathy for Pros' pain points, fostering trust, and forging connections that go beyond typical transactional sales to help better our team and improve the lives of our Pros.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:  

• Use a Pro-focused, consultative selling style rooted in understanding the Pro’s day-to-day challenges and goals
• Handle a full sales cycle for the Website product from booking to close, and engagement
• Educate Pros on how a strong website drives lead generation, credibility, SEO visibility, and conversion
• Partner cross-functionally to drive new website attachments, increased adoption, and measurable value for managed accounts
• Convey empathy for Pros’ pain to foster trust and connections to you as an individual and to our brand as a whole that are deeper than typical transactional sales
• Understand and adapt to our ongoing product and technology developments
• Be an effective team player with strong customer service, communication, presentation and creative problem-solving skills
• Maintain daily activity metrics blended between calls and attended demos

Qualifications: 

• 1+ years experience in a similar customer facing, sales, or retention role
• Bachelor's degree or equivalent experience preferred
• Proven success working with cross-functional teams, and building strong relationships internally and externally
• CRM experience strongly preferred
• Experience with the trades preferred
• Website experience preferred

What will help you succeed:

• Excellent written/verbal communication skills
• Strong problem solving skills
• Motivation, drive, and a self-starting attitude
• Ability to translate customer goals into a successful Website product sale
• Goal and results-driven
• Experience using AI tools to increase quality and efficiency of work

Location Dependent Information:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

Role Overview:

As a Manager, Onboarding Coach, you oversee a team of Onboarding Coaches  in a fast-paced environment. You excel in motivating others, and cultivate a collaborative, growth-oriented work environment. You work directly with leadership to ensure your team is delivering a positive experience for our service professionals (our Pros). You are passionate about our mission to champion Pros to success. You aid your team by providing coaching on best practices, and supporting them to reach their career goals. The key to success is developing a high performing team and confidence that your team is delivering best-in-class support.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.

What you do each day:  

• Drive key metrics from your team (i.e. median first response time, first 30 day success metrics, retention rates, QA scores)
• Manage team schedule and daily attendance to ensure we are adequately staffed to meet the growing needs of our Pros
• Create a supportive environment and continued investment in team members, ensuring they are well versed in all company and departmental goals, and leading their further development
• Complete 1:1's with team members to serve your team in identifying areas of opportunity
• Lead training and coaching sessions for support team members
• Stay up-to-date on coming features or product changes and share knowledge with team members
• Navigate other tasks and responsibilities as dictated by the evolving needs of our business
• Support hiring needs through conducting interviews, partaking in candidate reviews, etc.

Qualifications: 

• 2+ years experience in full-time customer support, account management, sales, or related field
• 1+ years experience leading teams of 10+
• Bachelor's degree or equivalent experience in a related field
• Experience using AI tools to increase quality and efficiency of work

What will help you succeed:

• Strong organizational and leadership skills, with the ability to manage multiple priorities in a fast-paced environment
• Excellent communication and interpersonal skills, with a focus on team development and customer satisfaction
• Ability to motivate and inspire your team to deliver exceptional service
• Proactive problem-solving skills with a focus on improving processes and outcomes

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $74,000-$82,500 OTE($51,900-$57,750 base salary + 30% bonus). The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

Role Overview:

As the Senior Director, Sales, you excel in enterprise-wide operational excellence, orchestrating workflows for peak team performance. You are a strategic leader whose vision and guidance shape the trajectory of the sales division. Leveraging your extensive experience, you provide overarching direction to the sales teams, driving excellence and innovation. Your role involves aligning teams with organizational goals, setting comprehensive strategies, and ensuring seamless execution.You provide advanced leadership to sales directors and teams. Your focus is on orchestrating initiatives that drive revenue growth, enhance market presence, and solidify the company's competitive position.

Key responsibilities include shaping and executing overarching sales strategies, ensuring alignment with corporate objectives, and championing a culture of excellence within the sales division. Your analytical expertise allows you to derive actionable insights from data, guiding decision-making at the highest levels.

You collaborate closely with executive leadership and contribute to the formulation and execution of company-wide strategies. Success in this role is marked by achieving and exceeding ambitious sales targets, fostering innovation, and maintaining a competitive edge in the market. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (Our Pros). Our success is their success.

What you do each day:

• Provide exceptional strategic vision and direction to the sales function, influencing the broader organizational strategy with a deep understanding of market dynamics
• Lead efforts in developing and executing a global sales strategy, expanding the company's market presence
• Engage at the board level, providing strategic insights and contributions that align seamlessly with the company's enduring long-term vision and strategic objectives
• Make high-impact executive decisions that not only shape the sales function but also contribute significantly to the organization's overall success
• Oversee the development of leaders within the sales function, actively contributing to succession planning and ensuring a dynamic leadership pipeline aligned with organizational goals
• Collaborate at an executive level with leaders from various departments, fostering a cohesive approach to achieving the company's overarching organizational goals
• Cultivate and sustain strategic partnerships at the executive level, driving collaborative initiatives that contribute significantly to the success of the sales function and the company
• Showcase innovative industry leadership, introducing transformative practices that position the company as a pioneer and influencer in the market
• Demonstrate strategic crisis management skills, showcasing resilience and adaptability in navigating the sales function through complex challenges and unforeseen circumstances
• Establish thought leadership within the organization, contributing to the shaping of the company's strategic narrative and positioning in the market

Qualifications:

• 7+ years of experience in sales management developing first line and second line leaders, particularly in a high-growth SaaS environment
• 10+ years of sales experience
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Bachelor's, Master's degree or equivalent experience, underlining a robust educational foundation complemented by extensive practical experience in sales leadership
• Experience leading large teams 50 or more, demonstrating an aptitude for managing substantial growth and fostering the professional development of sales teams
• Proven ability to lead, hire, and train not only supervisors and managers but also contribute strategically to the overall leadership development within the organization

What will help you succeed:

• Proven success aligning team goals with broader organizational strategy
• Advanced emotional intelligence, addressing evolving team needs with precision
• Mastered executive-level communication, fostering openness, trust, and high-impact collaboration
• Exceptional in analyzing data and leveraging insights in strategic decision-making

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $155,000-$175,000 OTE. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

Role Overview:

As a Manager, Retention, you oversee a team of Retention Specialist Coaches in a fast-paced environment, whose job it is to earn a second chance from Pros looking to cancel. You excel in motivating others, and cultivate a collaborative, growth-oriented work environment. You work directly with leadership to ensure your team is delivering a positive experience for our service professionals (our Pros). You are passionate about our mission to champion Pros to success. You aid your team by providing coaching on best practices, and supporting them to reach their career goals. The key to success is developing a high performing team and confidence that your team is delivering best-in-class support.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:  

• Drive key metrics from your team (i.e. median first response time, first 30 day success metrics, save rates, QA scores)
• Manage team schedule and daily attendance to ensure we are adequately staffed to meet the growing needs of our Pros
• Create a supportive environment and continued investment in team members, ensuring they are well versed in all company and departmental goals, and leading their further development
• Complete 1:1's with team members to serve your team in identifying areas of opportunity
• Lead training and coaching sessions for support team members
• Stay up-to-date on coming features or product changes and share knowledge with team members
• Navigate other tasks and responsibilities as dictated by the evolving needs of our business
• Support hiring needs through conducting interviews, partaking in candidate reviews, etc.

Qualifications: 

• 2+ years experience in full-time customer support, account management, sales, or related field
• 1+ years experience leading teams of 10+
• Experience using AI tools to increase quality and efficiency of work
• Bachelor's degree or equivalent experience in a related field

What will help you succeed:

• Strong organizational and leadership skills, with the ability to manage multiple priorities in a fast-paced environment
• Excellent communication and interpersonal skills, with a focus on team development and customer satisfaction
• Ability to motivate and inspire your team to deliver exceptional service
• Proactive problem-solving skills with a focus on improving processes and outcomes

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $74,000-$82,500 OTE ($51,900-$57,750 base salary + 30% bonus). The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a growth stage startup backed by top-tier VCs.
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

Role Overview:

As the Senior Manager, Sales, you bring extensive sales experience and coaching skills to the forefront. You have a continuous drive to up-level your team, setting the standard for excellence. You lead and coach sales managers and teams and shift the performance curve towards consistent improvement.

Your expertise in data analysis allows you to navigate conversations at both executive and representative levels, telling the right story and identifying key areas of opportunity and risk. Success is measured by your ability to develop excellent managers who consistently achieve and exceed sales targets.

Responsibilities encompass ensuring team alignment with the mission, fostering engagement, and achieving goals within the sales stack. You collaborate with senior sales leadership, actively contributing to setting and delivering on monthly, quarterly, and annual targets. Your curiosity challenges the status quo, driving the team towards continual improvement. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (Our Pros). Our success is their success.

Compensation:

$125,000-$145,000 / year ($87,500-$101,500 base) + uncapped earning potential + equity

What you do each day:  

• Demonstrate a profound understanding of both sales dynamics and organizational strategy, providing visionary direction to the sales organization
• Navigate shifts in market trends, maintaining a competitive edge, and ensuring the organization's adaptability to dynamic market conditions
• Orchestrate and lead dynamic sales teams, providing guidance, shaping activities, and fostering a culture of collaboration and achievement
• Position the sales organization as a forward-thinking and influential force in the market, contributing to its reputation as an industry leader
• Conduct in-depth market analysis to identify trends, opportunities, and potential areas for growth
• Establish thought leadership within the industry, representing the company at conferences and events
• Provide advanced leadership in shaping and executing overarching sales strategy, ensuring alignment with corporate goals
• Lead and oversee multiple teams of sales professionals, guiding managers to refine team approaches and drive success through collective achievements
• Foster collaboration with other departments, ensuring seamless integration and alignment with organizational goals
• Champion visionary strategic leadership in identifying and engaging potential customers, guiding the team across diverse channels

Qualifications: 

• 5+ years experience in sales management in a high-growth environment (SAAS preferred)
• Bachelor's degree or equivalent experience
• Experience leading teams of 25+ reps
• Proven experience leading second line leaders, including hiring, developing, and managing front line managers
• Experience using AI tools to increase quality and efficiency of work

What will help you succeed in this role:

• Strategic prowess in growing individuals, deploying advanced emotional intelligence to anticipate and address complex team needs
• Demonstrate exemplary leadership in communication and interpersonal skills, fostering an environment of openness, trust, and high-impact collaboration
• Master operational excellence at scale through adept organizational and time management skills
• Experienced in creating, analyzing, and presenting performance data for frontline, management, and executive stakeholders, leveraging insights in strategic decision-making
• Showcase robust communication, organizational, and presentation skills, enhancing the ability to convey complex ideas, facilitate collaboration, and drive impactful decision-making
  

Location Dependent Information

This role is open to candidates and the expected average on target earnings of $125,000-$145,000 plus uncapped commission. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth. 

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Specialist, Onboarding, you are a professional who thrives in ensuring a seamless and positive onboarding experience for our service professionals (our Pros) to our platform. You are responsible for coordinating and facilitating customer onboarding, while providing exceptional customer service and answering Pros' questions and concerns.

As the dedicated and primary point of contact during the most critical window post-enrollment, you take ownership of the Pro experience, guiding them through early adoption, building confidence, and ensuring they realize value quickly. You bring a proactive approach to addressing challenges, empathy, and problem-solving skills to help better our team and improve the lives of our Pros. You operate with an ownership mindset, acting as a continuation of the sales experience by reinforcing the value of HCP and ensuring Pros feel confident they made the right decision.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.

What You Do Each Day:

• Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value
• Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding
• Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption
• Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support)
• Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth
• Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach
• Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
• Manage details, timelines, and action to drive efficiency
• Improve our Pros opportunities by leveraging qualitative and quantitative analysis
• Develop processes that distinguish our brand by exceeding customer expectations in support delivery
• Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions

Qualifications:

• 1-3+ years experience in full-time customer success, implementation or sales
• Bachelor's degree or equivalent experience in a related field
• Proven success in developing relationships with new customers and exceeding success metrics
• Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST

What Will Help You Succeed:

• Self-starter with motivation, drive, and ability to work in a fast paced environment
• Strong problem solving skills
• Excellent written and verbal communication skills
• Prompt attention to detail
• Strong time management and organizational skills
• Experience using AI tools to increase quality and efficiency of work

Location Dependent Information

This role is open to candidates and the expected compensation range for this role is $20.31-$28.21/hour (includes base plus bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Specialist, Onboarding, you are a professional who thrives in ensuring a seamless and positive onboarding experience for our service professionals (our Pros) to our platform. You are responsible for coordinating and facilitating customer onboarding, while providing exceptional customer service and answering Pros' questions and concerns.

As the dedicated and primary point of contact during the most critical window post-enrollment, you take ownership of the Pro experience, guiding them through early adoption, building confidence, and ensuring they realize value quickly. You bring a proactive approach to addressing challenges, empathy, and problem-solving skills to help better our team and improve the lives of our Pros. You operate with an ownership mindset, acting as a continuation of the sales experience by reinforcing the value of HCP and ensuring Pros feel confident they made the right decision.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.

What You Do Each Day:

• Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value
• Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding
• Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption
• Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support)
• Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth
• Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach
• Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
• Manage details, timelines, and action to drive efficiency
• Improve our Pros opportunities by leveraging qualitative and quantitative analysis
• Develop processes that distinguish our brand by exceeding customer expectations in support delivery
• Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions

Qualifications:

• 1-3+ years experience in full-time customer success, implementation or sales
• Bachelor's degree or equivalent experience in a related field
• Proven success in developing relationships with new customers and exceeding success metrics
• Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST

What Will Help You Succeed:

• Self-starter with motivation, drive, and ability to work in a fast paced environment
• Strong problem solving skills
• Excellent written and verbal communication skills
• Prompt attention to detail
• Strong time management and organizational skills
• Experience using AI tools to increase quality and efficiency of work

Location Dependent Information

This role is open to candidates and the expected compensation range for this role is $20.31-$28.21/hour (includes base plus bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Specialist, Success Advisor, you thrive in understanding our service professionals' (our Pros) day-to-day challenges and goals and are effective at consultative selling. You are responsible for contributing to the full sales cycle, from initial engagement to account management, focusing on increasing adoption and value. You bring empathy for Pros' pain points, fostering trust, and forging connections that go beyond typical transactional sales to help better our team and improve the lives of our Pros.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:  

• Use a Pro-focused, consultative selling style rooted in understanding the Pro’s day-to-day challenges and goals
• Handle a full sales cycle from booking to close, and engagement
• Work collaboratively with a team to drive new attachment of service professionals to increase usage as a percentage of Pro’s total GMV and increase MRR per account managed
• Convey empathy for Pros’ pain to foster trust and connections to you as an individual and to our brand as a whole that are deeper than typical transactional sales
• Understand and adapt to our ongoing product and technology developments
• Be an effective team player with strong customer service, communication, presentation and creative problem-solving skills
• Maintain daily activity metrics blended between calls and attended demos

Qualifications: 

• 1+ years experience in a similar customer facing, sales, or retention role
• Bachelor's degree equivalent experience preferred
• Proven success working with cross-functional teams, and building strong relationships internally and externally
• CRM experience strongly preferred

What will help you succeed:

• Excellent written/verbal communication skills
• Strong problem solving skills
• Motivation, drive, and a self-starting attitude
• Ability to understand customer needs and meet those needs with a successful product saleGoal and results-driven
• Experience using AI tools to increase quality and efficiency of work

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service. Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

Location Dependent Information:

#LI-Remote

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

Role Overview

Housecall Pro is a vertical SaaS platform built for residential field service professionals. We combine core operating software including scheduling, dispatch, and day-to-day business management features, with a robust set of fintech and customer communications capabilities: ACH/card/check payments, payroll and accounting, bank payouts, embedded spend cards, embedded consumer and business financing, and multi-channel messaging and marketing via email, text, and direct mail.

As a Senior Product Manager II, Risk, you lead our RiskSquad and partner closely with our Risk Operations and Risk Analytics domains to identify problems and solutions for the latest vulnerabilities in our platform. You work horizontally across 20+ product teams at HCP to identify platform risk  and deliver scalable solutions that protect money movement, accounts, and communications without adding unnecessary friction for legitimate Pros and their customers.

As a technical, cross-functional PM you will partner with many teams to identify fraud, security, and abuse risks in new and existing launches. You will ship practical protections that balance safety, customer experience, and delivery timelines. You align stakeholders on vulnerabilities and mitigations, translate ambiguity into clear plans, and help lead incident response when emerging threats require rapid coordination.

You thrive in ambiguity and take ownership of Risk-related product initiatives. You are data-driven, customer-focused, and passionate about building systems that make a real difference in our Pros’ and Housecall Pro’s business.

Our team is passionate, empathetic, hard-working, and above all else, focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Own or heavily influence the risk roadmap across critical pieces of functionality including payments risk, account takeover (ATO), money movement, and communications abuse/spam
• Partner heavily with your engineering squad and Risk Operations to identify and quantify risk, balancing loss prevention, user friction, conversion, support burden, and engineering cost
• Partner with Risk stakeholders to translate operational pain and data insights into shippable product changes; improve tooling and workflows
• Lead cross-squad initiatives with your engineering squad and feature-team product managers to define, scope, and drive risk protections that span multiple domains
• Design scalable risk capabilities including signals, limits, enforcement patterns, audit logs, and policy frameworks rather than one-off patches
• Drive incident response for emerging fraud/abuse patterns containment → remediation → retro → durable hardening
• Evaluate build vs buy and lead vendor/partner assessments when third-party solutions accelerate outcomes
• Communicate clearly with both technical and non-technical stakeholders by writing clear, concise docs to align decisions; high quality written proposals, communications and documentation are key to this role

Qualifications:

• 6+ years of product management experience with meaningful cross-team delivery, ideally in fintech, security, trust & safety, marketplaces, or comms platforms; payments experience a plus 
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Bachelor's degree in a related field or equivalent work experience
• Excellent analytical skills; you can digest complex information and make recommendations
• Proven track record of leading high-impact product initiatives from concept to launch
• Strong written and verbal communication skills, and comfortable building strong relationships with stakeholders and teams across the company
• Experience operating autonomously and leading efforts across multiple teams and functions, with stakeholders in different disciplines across time zones
• Proven ability to influence without authority across teams and stakeholders
• Strong prioritization and tradeoff judgment; can quantify impact and defend sequencing
• Comfort partnering deeply with engineering: can reason about systems, events, and enforcement mechanisms
• Data fluency: defines metrics, ensure instrumentation, and use data to iterate (SQL a plus)

What will help you succeed:

• Experience with account security patterns: step-up auth, device/session risk, credential stuffing defenses
• Experience with card and ACH network concepts - chargebacks/disputes, payout controls, ACH return handling, etc
• Experience with email/SMS deliverability, abuse prevention, rate limiting, and sender reputation
• Experience building shared platform services: rules/limits engines, risk signals pipelines, policy frameworks
• Vendor evaluation experience in fraud/risk/security tooling
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $147,600 - $164,000 + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

As a Sr. PM of Search, you are the owner of search end-to-end at HCP — both the platform infrastructure that powers search across every domain and the Global Search experience that pros interact with directly. Your primary customers are internal domain teams consuming your search APIs and the pros using search every day. You hold two perspectives simultaneously: building an elite developer experience for internal teams while shaping the end-user search experience that pros rely on. You set the long-term vision for how search at HCP scales, evolves, and delivers high-quality results — from the API layer to the search bar.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do Each Day

• Own the Global Search experience — typeahead, results relevance, and the search UI that pros use daily
• Shape the end-user search experience alongside your designer, informed by pro workflows and feedback
• Balance platform investments (APIs, abstraction layers, observability) with end-user search quality improvements
• Define the long-term vision for search at HCP — both the platform infrastructure and the end-user experience
• Identify opportunities to accelerate product velocity to meet domain teams' needs
• Make decisions about infrastructure and internal builds that will have the most direct impacts on our Pros and our business
• Bring an AI-first mindset to your work - using AI tools to compress discovery, spec writing, and cross-functional coordination so the team spends more time building and less time syncing
• Analyze performance, latency, and search quality to proactively surface risks and evaluate opportunities to improve search across the platform
• Own and communicate the Search Platform roadmap, balancing reliability with high-leverage capabilities
• Define and evolve the contracts between the platform and domain teams (i.e. schemas, field standards, APIs...)
• Improve workflows for schema changes and re-indexing to reduce friction and risk
• Partner with engineering on index design, data pipelines, search APIs, and observability
• Improve abstraction layers so domain teams can build search experiences without needing deep infrastructure expertise
• Establish feedback loops with domain teams to continuously improve developer experience and platform usability

Qualifications

• 4+ years of product management experience, specifically with platform, infrastructure, or developer-facing products. Experience with end-user-facing product work is a plus.
• Practical experience working with product management for platforms and ideally search systems (i.e. OpenSearch, Elasticsearch, or similar...)
• Experience defining APIs, SDKs, or internal platform contracts consumed by other teams
• Strong analytical skills with the ability to define and monitor platform health and performance metrics
• SaaS product experience, ideally supporting business workflows where search is mission-critical
• Demonstrated ability to leverage AI tools to accelerate product development, improve engineering collaboration, and ship higher-quality outcomes faster
• Bachelor’s degree or equivalent work experience

What will help you succeed in this role

• Genuine motivation to champion both your internal customers (product/engineering teams) and the pros who use search every day
• Experience working with hybrid search architectures that combine traditional keyword/vector search with AI or LLM-based retrieval (e.g. RAG, semantic search, re-ranking)
• Familiarity with applied ML or LLM integration patterns in product environments
• Ability to operate strategically while unblocking tactical infrastructure issues
• Clear, persuasive communication style that makes complex infrastructure tradeoffs legible to stakeholders
• Genuine care for end-customer outcomes and connecting platform investments to Pro workflows
• Track record of delivering outcomes in fast-paced environments

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $119,000-$149,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

This position is based in Denver, CO with a hybrid schedule. However, we are open to considering remote arrangements on a case-by-case basis for candidates outside the local area.

As a Specialist, Helpdesk, you provide technical support and assistance to internal teams, ensuring that their technology needs are met efficiently and effectively. You troubleshoot issues related to hardware, software, and network systems, resolving problems to minimize downtime and ensure smooth operations. You excel at identifying and resolving technical issues quickly, while providing excellent customer service. By managing helpdesk tickets, escalating issues when necessary, and providing guidance to end users, you play a key role in maintaining the company’s IT infrastructure and ensuring optimal performance.

Our team is passionate, empathetic, hardworking, and laser-focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Provide first-level technical support to end users for hardware, software, and network-related issues
• Prioritize helpdesk tickets, ensuring timely resolution of technical problems
• Troubleshoot and resolve IT issues remotely or in-person, escalating complex problems to the appropriate teams as necessary
• Set up, configure, and maintain desktop computers, laptops, and peripheral devices
• Assist in the deployment of software updates, patches, and new systems, ensuring minimal disruption to end users
• Provide support for office productivity tools, including email, collaboration software, and mobile devices
• Document technical issues, solutions, and best practices to build a knowledge base for future troubleshooting
• Assist in onboarding new employees, setting up accounts, and ensuring they have access to necessary IT resource
• Work closely with other IT team members to ensure the overall stability and performance of the company’s IT systems
• Ensure that all IT operations comply with company policies, security standards, and best practices

Qualifications:

• 1+ years of experience in IT support, helpdesk, or a similar role
• Strong knowledge of troubleshooting hardware, software, and network issues
• Experience with helpdesk ticketing systems and support tools (i.e., Jira, ServiceNow, Zendesk)
• Bachelor’s degree in IT, Computer Science, or a related field, or equivalent work experience required
• Familiarity with Windows, macOS, and mobile operating systems
• Experience using AI tools to increase quality and efficiency of work

What will help you succeed:

• Excellent problem-solving skills with the ability to resolve technical issues quickly and efficiently
• Strong customer service orientation, with the ability to communicate technical information clearly to non-technical users
• Attention to detail and organizational skills, with a focus on managing multiple tasks and priorities
• Ability to work independently and collaboratively in a fast-paced environment
• Proactive approach to identifying and resolving technical issues before they escalate

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $57,500-$71,500. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

• 🌎 Remote environment: Built to make you feel that we are all together in one space without leaving your home office!
• 🏝 Self Managed PTO: Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
• ⏰ Flexible work hours: We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
• 💡 A culture built on innovation that values big ideas: We are always open to new ideas that will improve the life of our Pros!
• 💻 MacBook (or PC if you prefer!) + Setup Fee ($500): What is remote work without the right tools? Here at HCP, you can choose your computer and set up your home office!

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀

As an Associate, Content, you are a detail-oriented, agile leader of workflows who is comfortable both managing complex production cycles and applying a sharp editorial eye to content projects. You have a knack for tracking the fine details, identifying opportunities for operational change, and effectively implementing them across the team. You serve as the primary bridge between the content team and cross-functional partners, ensuring that our brand voice is protected and our projects move from concept to completion without friction. You thrive in a fast-paced environment and take high ownership of the "how" behind our content engine.

Our team is passionate, empathetic, hard-working, and above all else, focused on improving the lives of our service professionals (our Pros). Our success is their success.

In your day to day, you will: 

• Serve as the key operational and editorial liaison between content and cross-functional teams, keeping projects moving and stakeholders informed
• Manage day-to-day content production workflows, including intake routing, status tracking, review coordination, and publishing logistics
• Lead the organization and maintenance of the content calendar to ensure the timely delivery of assets across all marketing channels
• Use AI tools to streamline operational and editorial support tasks such as research, QA automation, brief generation, content development, and scheduling
• Coordinate with the editorial lead to gather and organize strategic inputs and outputs for high-priority content projects
• Proofread and edit content for grammar, punctuation, quality, and voice consistency, providing constructive feedback and logic-based reasoning to partners
• Identify and implement process improvements within the content lifecycle to increase team efficiency
• Participate in brainstorming sessions to develop new content ideas and campaign concepts
• Update and manage content-led pages to ensure accuracy, relevance, and alignment with current campaigns
• Manage multiple complex projects simultaneously while meeting strict deadlines

We think this role is for you if have...

• 2-4 years of experience in copywriting, content operations, copyediting, and/or project management
• Demonstrated critical thinking skills and the ability to write and copyedit for diverse audiences and platforms
• Strong proficiency in Google Workspace and project management systems (i.e., Jira/Confluence, Asana, Monday.com, or similar)
• Experience with content management systems (i.e., WordPress, Iterable, Salesforce)
• Bachelor’s degree in Communications, English, Marketing, or equivalent work experience

What will help you succeed???

• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Exceptional attention to detail and a passion for "clean" copy
• Strong understanding of how content projects and stakeholders connect across integrated campaigns and channels
• Strong communication skills and the ability to influence and operationalize change across different teams with confidence
• Self-starter mentality with a sharp editorial eye and the ability to prioritize in a high-volume environment

✨ Let’s talk numbers! ✨
Our compensation range for this role begins at $29,800-$35,000 USD annually 💵

Housecall Pro is a fintech company founded in 2013. We built a SaaS platform that helps Home Service Professionals operate their businesses. We created the application for plumbers, electricians, and other Pros in the home improvement/trades industries.

Housecall Pro is a simple, cloud-based field service management software platform aimed at helping companies keep track of jobs, monitor technician activity, and produce invoices easily.

Our core product helps our clients with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more. They used to struggle with the ton of paperwork after their hours. Now they can save time, and manage their business in one app.

We support more than 27,000 businesses and have over 1,300 ambitious, mission-driven employees in San Diego, Denver, and all over the world (including 200+ talented and innovative Engineers). #LI-Remote

• 💻🌎Remote environment: totally built to make you feel that we are all together in one space without leaving your home office!
• 😎🏝Self Managed PTO: Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
• ⏰Flexible work hours: We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
• 💡 A culture built on innovation that values big ideas: We are always open to new ideas that will improve the life of our Pros!
• 💻 MacBook (or PC if you prefer!) + Setup Fee ($500): What is remote work without the right tools? Here at HCP, you can choose your computer and set up your home office!

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀

As an Associate, Content, you are a detail-oriented, agile leader of workflows who is comfortable both managing complex production cycles and applying a sharp editorial eye to content projects. You have a knack for tracking the fine details, identifying opportunities for operational change, and effectively implementing them across the team. You serve as the primary bridge between the content team and cross-functional partners, ensuring that our brand voice is protected and our projects move from concept to completion without friction. You thrive in a fast-paced environment and take high ownership of the "how" behind our content engine.

Our team is passionate, empathetic, hard-working, and above all else, focused on improving the lives of our service professionals (our Pros). Our success is their success.

In your day to day, you will: 

• Serve as the key operational and editorial liaison between content and cross-functional teams, keeping projects moving and stakeholders informed
• Manage day-to-day content production workflows, including intake routing, status tracking, review coordination, and publishing logistics
• Lead the organization and maintenance of the content calendar to ensure the timely delivery of assets across all marketing channels
• Use AI tools to streamline operational and editorial support tasks such as research, QA automation, brief generation, content development, and scheduling
• Coordinate with the editorial lead to gather and organize strategic inputs and outputs for high-priority content projects
• Proofread and edit content for grammar, punctuation, quality, and voice consistency, providing constructive feedback and logic-based reasoning to partners
• Identify and implement process improvements within the content lifecycle to increase team efficiency
• Participate in brainstorming sessions to develop new content ideas and campaign concepts
• Update and manage content-led pages to ensure accuracy, relevance, and alignment with current campaigns
• Manage multiple complex projects simultaneously while meeting strict deadlines

We think this role is for you if have...

• 2-4 years of experience in copywriting, content operations, copyediting, and/or project management
• Demonstrated critical thinking skills and the ability to write and copyedit for diverse audiences and platforms
• Strong proficiency in Google Workspace and project management systems (i.e., Jira/Confluence, Asana, Monday.com, or similar)
• Experience with content management systems (i.e., WordPress, Iterable, Salesforce)
• Bachelor’s degree in Communications, English, Marketing, or equivalent work experience

What will help you succeed???

• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Exceptional attention to detail and a passion for "clean" copy
• Strong understanding of how content projects and stakeholders connect across integrated campaigns and channels
• Strong communication skills and the ability to influence and operationalize change across different teams with confidence
• Self-starter mentality with a sharp editorial eye and the ability to prioritize in a high-volume environment

✨ Let’s talk numbers! ✨
Our compensation range for this role is $29,800-$35,000 USD annually 💵

Housecall Pro is a fintech company founded in 2013. We built a SaaS platform that helps Home Service Professionals operate their businesses. We created the application for plumbers, electricians, and other Pros in the home improvement/trades industries.

Housecall Pro is a simple, cloud-based field service management software platform aimed at helping companies keep track of jobs, monitor technician activity, and produce invoices easily.

Our core product helps our clients with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more. They used to struggle with the ton of paperwork after their hours. Now they can save time, and manage their business in one app.

We support more than 27,000 businesses and have over 1,300 ambitious, mission-driven employees in San Diego, Denver, and all over the world (including 200+ talented and innovative Engineers). #LI-Remote

🤜🤛  WHAT’S IN IT FOR YOU?

• 💻🌎Remote environment: totally built to make you feel that we are all together in one space without leaving your home office!
• 😎🏝Self Managed PTO: Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
• ⏰Flexible work hours: We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
• 💡 A culture built on innovation that values big ideas: We are always open to new ideas that will improve the life of our Pros!
• 💻 MacBook (or PC if you prefer!) + Setup Fee ($500): What is remote work without the right tools? Here at HCP, you can choose your computer and set up your home office!

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀

As a Senior Staff Product Manager, Risk, you are the strategic architect of the trust and safety ecosystem at HCP. You do not just manage a roadmap; you define the vision for how we protect money movement, accounts, and communications across our entire vertical SaaS platform. You work horizontally across 20+ product teams to identify systemic vulnerabilities and deliver high-leverage, scalable solutions that neutralize threats without compromising the experience of our legitimate Pros.

You are a technical leader who partners with Engineering, Risk Operations, and Analytics to build durable frameworks for fraud detection, security, and abuse prevention. You excel at translating extreme ambiguity into clear, cross-functional execution plans and serve as the definitive leader during critical incident responses. You move seamlessly between deep technical architecture and executive-level strategy, ensuring that risk mitigation is a competitive advantage for the business.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

In your day to day, you will: 

• Define and evangelize the multi-year risk strategy and roadmap, encompassing payments risk, account takeover (ATO), and platform-wide communications abuse
• Architect scalable risk capabilities, including universal signals, limit engines, and policy frameworks that serve the entire HCP product suite
• Lead the most complex, high-stakes cross-squad initiatives to ensure risk protections are integrated into the core product DNA
• Partner with executive leadership to align on risk appetite, loss targets, and the balance between friction and security
• Drive the evolution of internal risk tooling and automation to drastically reduce operational burden for the People and Risk Operations teams
• Lead high-severity incident response efforts, coordinating rapid containment, durable hardening, and executive-level retrospectives
• Act as a force multiplier by mentoring Product Managers and Engineering leads on risk best practices and system design
• Conduct rigorous build vs. buy analyses and manage strategic vendor partnerships to accelerate our defensive capabilities
• Direct the integration of advanced data models and signals into automated enforcement patterns
• Communicate high-impact strategic proposals and technical documentation to align stakeholders across the organization

We think this role is for you if have...

• 7+ years of product management experience with a proven track record of delivering complex, platform-level systems
• Deep domain expertise in Fintech, Payments, Trust & Safety, or Security at scale
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Demonstrated ability to influence at the executive level and lead without authority across dozens of teams
• Technical mastery of system architecture, event-driven environments, and enforcement mechanisms
• Advanced data fluency with the ability to define complex metrics and leverage SQL to drive iteration
• Exceptional written and verbal communication skills, specifically in writing high-quality strategic proposals
• Bachelor's degree in a related field or equivalent work experience

What will help you succeed???

• Fluency of account security patterns such as step-up authentication, device/session risk, and credential stuffing defenses
• Deep understanding of card and ACH network concepts including chargebacks, payout controls, and ACH return handling
• Experience building shared platform services like rules engines, risk signal pipelines, and automated policy frameworks
• Strong intuition for the "Pro experience," ensuring that security measures are elegant and non-obstructive
• Ability to remain calm and decisive under pressure during emerging fraud attacks or security incidents
• Experience with vendor evaluation and management for enterprise-grade fraud and risk tooling
• A proactive mindset that anticipates emerging threats before they impact the platform

✨ Let’s talk numbers! ✨
Our compensation range for this role begins at $8,000 USD per month 💵

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

Role Overview

As a Senior Staff Product Manager, Risk, you are the strategic architect of the trust and safety ecosystem at HCP. You do not just manage a roadmap; you define the vision for how we protect money movement, accounts, and communications across our entire vertical SaaS platform. You work horizontally across 20+ product teams to identify systemic vulnerabilities and deliver high-leverage, scalable solutions that neutralize threats without compromising the experience of our legitimate Pros.

You are a technical leader who partners with Engineering, Risk Operations, and Analytics to build durable frameworks for fraud detection, security, and abuse prevention. You excel at translating extreme ambiguity into clear, cross-functional execution plans and serve as the definitive leader during critical incident responses. You move seamlessly between deep technical architecture and executive-level strategy, ensuring that risk mitigation is a competitive advantage for the business.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Define and evangelize the multi-year risk strategy and roadmap, encompassing payments risk, account takeover (ATO), and platform-wide communications abuse
• Architect scalable risk capabilities, including universal signals, limit engines, and policy frameworks that serve the entire HCP product suite
• Lead the most complex, high-stakes cross-squad initiatives to ensure risk protections are integrated into the core product DNA
• Partner with executive leadership to align on risk appetite, loss targets, and the balance between friction and security
• Drive the evolution of internal risk tooling and automation to drastically reduce operational burden for the People and Risk Operations teams
• Lead high-severity incident response efforts, coordinating rapid containment, durable hardening, and executive-level retrospectives
• Act as a force multiplier by mentoring Product Managers and Engineering leads on risk best practices and system design
• Conduct rigorous build vs. buy analyses and manage strategic vendor partnerships to accelerate our defensive capabilities
• Direct the integration of advanced data models and signals into automated enforcement patterns
• Communicate high-impact strategic proposals and technical documentation to align stakeholders across the organization

Qualifications:

• 7+ years of product management experience with a proven track record of delivering complex, platform-level systems
• Deep domain expertise in Fintech, Payments, Trust & Safety, or Security at scale
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Demonstrated ability to influence at the executive level and lead without authority across dozens of teams
• Technical mastery of system architecture, event-driven environments, and enforcement mechanisms
• Advanced data fluency with the ability to define complex metrics and leverage SQL to drive iteration
• Exceptional written and verbal communication skills, specifically in writing high-quality strategic proposals
• Bachelor's degree in a related field or equivalent work experience

What will help you succeed:

• Fluency of account security patterns such as step-up authentication, device/session risk, and credential stuffing defenses
• Deep understanding of card and ACH network concepts including chargebacks, payout controls, and ACH return handling
• Experience building shared platform services like rules engines, risk signal pipelines, and automated policy frameworks
• Strong intuition for the "Pro experience," ensuring that security measures are elegant and non-obstructive
• Ability to remain calm and decisive under pressure during emerging fraud attacks or security incidents
• Experience with vendor evaluation and management for enterprise-grade fraud and risk tooling
• A proactive mindset that anticipates emerging threats before they impact the platform

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $158,000 - $182,000 + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro