Housecall Pro
When start-ups talk about culture, they talk about their trendy office decor and great perks but at Housecall, we do culture a little differently. We believe it's about creating a team that loves each other's company and respects each other's skill. It's about working alongside people who will challenge your boundaries one minute and grab tacos with you the next (and who doesn't love tacos?).
Important Notice: Housecall Pro solely conducts interviews via telephone or Zoom meeting. We will never conduct interviews through Microsoft Teams and all roles require at least one video interview prior to offer. The only legitimate emails from Housecall pro will come from a @housecallpro.com address. Offers and contracts extended will require a signature through Docusign. We will never request banking or sensitive identification details prior to a signed offer and banking/personal information will be collected via our HRIS System, Namely. If you would like to verify the legitimacy of an interview or offer, please send an email to talent@housecallpro.com
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Bookkeeping Lead
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Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.
We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
Role Overview:
As a Team Lead, Bookkeeping, you balance expert bookkeeping work with meaningful, ongoing relationships with your Pros. You have deep expertise in U.S. bookkeeping and use your knowledge to help small business owners understand their financial statements and stay confident in the health of their business. You strive for excellence in overseeing ongoing bookkeeping tasks including month-end reconciliation, review, and accurate completion of books, while providing proactive communication and support to ensure long-term customer success.
You are a clear and comfortable communicator who can explain accounting concepts to non-accountants and help Pros make sense of their financial data. You bring an analytical mindset to improve efficiency and accuracy across your accounts, and you partner closely with internal bookkeepers to facilitate timely and effective service delivery. You use your experience to serve as a trusted guide for small business bookkeeping in the U.S. home services space.
Our Accounting Solutions team is focused on partnering with our service Pros to deliver accurate bookkeeping and support their businesses on our accounting platform. As a member of the team, you contribute to an entrepreneurial, enthusiastic, and client-focused environment dedicated to making accounting pain-free and championing our Pros to success. As one offering within our broader Business Solutions suite, Accounting Solutions team members will also gain exposure to a wide variety of cross-functional team work in collaboration with other divisions such as Tax Solutions, Payroll, and others.
Our team is passionate, empathetic, hardworking, and above all else focused on improving the lives of our Pros. Our success is their success.
What you do each day:
- Ensure that your portfolio of Pros receives world-class service through consistent communication, proactive outreach, and clear explanations of their financial statements
- Engage Pros regularly to gather necessary documentation, share updates, surface insights, and keep them informed throughout the month
- Partner closely with bookkeepers supporting your accounts, providing proactive support to keep work moving efficiently and ensure books are completed accurately and on schedule
- Meet all month-end service delivery deadlines for dedicated accounts, including all actions necessary to review, verify, and deliver completed and reconciled books
- Draw upon your extensive bookkeeping and accounting expertise to answer client questions, including financial statement errors, chart of accounts cleanup, sales tax matters, unresolved A/P and A/R issues, merchant services, and questions regarding third-party interactions
- Foster exceptional customer experiences and employ strong organizational and communication skills to guarantee timely client follow-ups
Qualifications:
- 3+ years of U.S. bookkeeping/accounting experience with in-depth understanding of SMB accounting methods and processes, including:
- Consolidation and preparation of financial statements
- Month-end book close and consolidation process, including journal entries, account reconciliations, and flux analysis, A/P and A/R
- Bachelor's degree in Accounting or Finance, or similar certification or level of experience (such as QBO ProAdvisor)
- 1+ year of experience leading or mentoring others
- Experience providing bookkeeping or accounting guidance directly to clients is highly valued; especially explaining financial data, resolving issues, or supporting small businesses
- Experience using AI tools to increase quality and efficiency of work
What will help you succeed in this role:
- Excellent people skills: personable, patient, and good-humored
- Strong written and verbal communication skills
- Finding joy in accuracy, clarity, and efficiency
- Strong expertise in troubleshooting bookkeeping and tax-related questions
- Track record of managing multiple projects with strong attention to detail
- Self-starter mentality and independent thinker; intelligent and effective problem-solver
- Interest or experience in home service business trades is a plus
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Location Dependent Information
This role is open to candidates and the expected salary range for this role is $26,400-$33,000 USD/year. The specific rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
#LI-Remote
Privacy Notice for California Job Candidates - Housecall Pro
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Payment Support Specialist
Share this job
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As a Payment Support Specialist, you are the external voice to our service professionals (our Pros) on all matters payments-related. You are a great communicator who is comfortable engaging in difficult conversations. You listen well, establish rapport quickly, and can transmit complex information in a straightforward manner. You support investigations into high-risk accounts and transactions and troubleshoot technical errors. As a direct connection to our Pros, you are responsible for sharing insights with risk, product, engineering, and customer success teams to help us champion their success.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.
What you do each day:
- Point of contact with customers via written and verbal communication regarding payments issues (i.e. lending, account takeovers, debt collection, account reconciliation, high risk transactions)
- Assist pros with securing accounts and provide best practices for maintaining account security
- Interpret and assist with reconciliation of merchant services account ledger.
- Troubleshoot issues and provide assistance to a broad base of customers
- Provide Pros with best practices on chargeback prevention and mitigation, and support chargeback evidence collection and submission
- Communicate with engineering and product teams to identify and problem-solve technical errors
- Collaborate with Risk team regarding high-risk accounts, transactions, and activity
Qualifications:
- 1-2 years of experience in full-time customer support, account management, or sales
- Experience with Salesforce
- Experience with Stripe or other merchant service provider
- Tech support experience preferred
- Bachelor's degree preferred
- Experience using AI tools to increase quality and efficiency of work
What will help you succeed:
- High attention to detail
- Excellent reading comprehension
- Experience in developing relationships with customers
- Professional attitude and demeanor when interacting with others
Location Dependent Information
This role is open to candidates and the expected salary range for this role is $21,000-$25,000 USD per year. The specific rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
#LI-Remote
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Payment Support Specialist
Share this job
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As a Payment Support Specialist, you are the external voice to our service professionals (our Pros) on all matters payments-related. You are a great communicator who is comfortable engaging in difficult conversations. You listen well, establish rapport quickly, and can transmit complex information in a straightforward manner. You support investigations into high-risk accounts and transactions and troubleshoot technical errors. As a direct connection to our Pros, you are responsible for sharing insights with risk, product, engineering, and customer success teams to help us champion their success.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.
What you do each day:
- Point of contact with customers via written and verbal communication regarding payments issues (i.e. lending, account takeovers, debt collection, account reconciliation, high risk transactions)
- Assist pros with securing accounts and provide best practices for maintaining account security
- Interpret and assist with reconciliation of merchant services account ledger.
- Troubleshoot issues and provide assistance to a broad base of customers
- Provide Pros with best practices on chargeback prevention and mitigation, and support chargeback evidence collection and submission
- Communicate with engineering and product teams to identify and problem-solve technical errors
- Collaborate with Risk team regarding high-risk accounts, transactions, and activity
Qualifications:
- 1-2 years of experience in full-time customer support, account management, or sales
- Experience with Salesforce
- Experience with Stripe or other merchant service provider
- Tech support experience preferred
- Bachelor's degree preferred
- Experience using AI tools to increase quality and efficiency of work
What will help you succeed:
- High attention to detail
- Excellent reading comprehension
- Experience in developing relationships with customers
- Professional attitude and demeanor when interacting with others
Location Dependent Information
This role is open to candidates and the expected salary range for this role is $21,000-$25,000 USD per year. The specific rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
#LI-Remote
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Payment Support Specialist
Share this job
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As a Payment Support Specialist, you are the external voice to our service professionals (our Pros) on all matters payments-related. You are a great communicator who is comfortable engaging in difficult conversations. You listen well, establish rapport quickly, and can transmit complex information in a straightforward manner. You support investigations into high-risk accounts and transactions and troubleshoot technical errors. As a direct connection to our Pros, you are responsible for sharing insights with risk, product, engineering, and customer success teams to help us champion their success.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.
What you do each day:
- Point of contact with customers via written and verbal communication regarding payments issues (i.e. lending, account takeovers, debt collection, account reconciliation, high risk transactions)
- Assist pros with securing accounts and provide best practices for maintaining account security
- Interpret and assist with reconciliation of merchant services account ledger.
- Troubleshoot issues and provide assistance to a broad base of customers
- Provide Pros with best practices on chargeback prevention and mitigation, and support chargeback evidence collection and submission
- Communicate with engineering and product teams to identify and problem-solve technical errors
- Collaborate with Risk team regarding high-risk accounts, transactions, and activity
Qualifications:
- 1-2 years of experience in full-time customer support, account management, or sales
- Experience with Salesforce
- Experience with Stripe or other merchant service provider
- Tech support experience preferred
- Bachelor's degree preferred
- Experience using AI tools to increase quality and efficiency of work
What will help you succeed:
- High attention to detail
- Excellent reading comprehension
- Experience in developing relationships with customers
- Professional attitude and demeanor when interacting with others
Location Dependent Information
This role is open to candidates and the expected salary range for this role is $21,000-$25,000 USD per year. The specific rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
#LI-Remote
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Onboarding Specialist
Share this job
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- Paid holidays and flexible, take-it-as-you-need-it scheduled time off
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As a Specialist, Onboarding, you are a professional who thrives in ensuring a seamless and positive onboarding experience for our service professionals (our Pros) to our platform. You are responsible for coordinating and facilitating customer onboarding, while providing exceptional customer service and answering Pros' questions and concerns.
As the dedicated and primary point of contact during the most critical window post-enrollment, you take ownership of the Pro experience, guiding them through early adoption, building confidence, and ensuring they realize value quickly. You bring a proactive approach to addressing challenges, empathy, and problem-solving skills to help better our team and improve the lives of our Pros. You operate with an ownership mindset, acting as a continuation of the sales experience by reinforcing the value of HCP and ensuring Pros feel confident they made the right decision.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.
What You Do Each Day:
- Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value
- Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding
- Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption
- Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support)
- Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth
- Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach
- Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
- Manage details, timelines, and action to drive efficiency
- Improve our Pros opportunities by leveraging qualitative and quantitative analysis
- Develop processes that distinguish our brand by exceeding customer expectations in support delivery
- Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions
Qualifications:
- 1-3+ years experience in full-time customer success, implementation or sales
- Bachelor's degree or equivalent experience in a related field
- Proven success in developing relationships with new customers and exceeding success metrics
- Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST
- Advanced English proficiency
What Will Help You Succeed:
- Self-starter with motivation, drive, and ability to work in a fast paced environment
- Strong problem solving skills
- Excellent written and verbal communication skills
- Prompt attention to detail
- Strong time management and organizational skills
- Experience using AI tools to increase quality and efficiency of work
Location Dependent Information
This role is open to candidates and the expected compensation range for this role is $25,450-$28,500 annual OTE (includes range of $19,750-$22,800 base plus variable bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Privacy Notice for California Job Candidates - Housecall Pro
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Account Management Associate
Share this job
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As an Associate, Account Management, you oversee and manage relationships with high-value Pros, ensuring their continued success and growth. You focus on supporting existing accounts, driving account expansion, and selling add-on products to maximize revenue potential. With a portfolio of approximately 100–130 Pros, you build strong, trust-based relationships by delivering consultative, tailored solutions aligned to each Pro’s business goals. You take a proactive, customer-focused approach to retention, identifying opportunities to increase engagement, strengthen partnerships, and drive measurable growth across your book of business.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
What you do each day:
- Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth
- Serve as the primary point of contact for your portfolio, ensuring clear communication, goal alignment, and timely follow-through
- Support contract renewal efforts by proactively addressing concerns, reinforcing value, and strengthening long-term partnerships
- Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products
- Provide ongoing support to ensure Pros have a seamless and successful experience with our company’s solutions
- Analyze account performance, customer behavior, and product usage data to recommend strategies that optimize retention and expansion
- Manage and maintain account-specific Standard Operating Procedures (SOPs) to ensure consistency and scalability
- Conduct regular check-ins and business reviews to assess needs and present solutions aligned with each Pro’s goals
- Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support teams to deliver a cohesive customer experience
- Meet and exceed Key Performance Indicators (KPIs) related to renewals, expansion
Qualifications:
- Bachelor’s degree or equivalent work experience
- 2+ years of experience in account management, customer success, sales, or customer support within a Software-as-a-Service (SaaS) environment
- Experience managing mid-market accounts ($20K–$200K Annual Recurring Revenue (ARR)) with a focus on retention and expansion
- Proficiency using Customer Relationship Management (CRM) systems (i.e. Salesforce) for account tracking, reporting, and pipeline management
- Strong consultative selling and negotiation skills grounded in data and customer insights
- Experience using AI tools to increase quality and efficiency of work
- Ability to manage a portfolio of 100–130 accounts while maintaining organization and attention to detail
- Experience contributing feedback to improve processes and workflows in evolving environments
- Contractor or home services industry experience is a plus
What will help you succeed in this role:
- Strong emotional intelligence and empathy to build lasting, trust-based relationships
- Excellent written and verbal communication skills with advanced professional fluency in English
- Self-motivated and results-driven mindset focused on growth and performance
- Ability to think strategically about account success while executing tactically
- Proactive approach to identifying opportunities for improvement and expansion
- Growth mindset with enthusiasm for contributing ideas that enhance team processes and the Pro experience
Location Dependent Information
This role is open to candidates and the expected compensation range for this role is $34,000-$38,000USD annually. The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Account Management Associate
Share this job
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As an Associate, Account Management, you oversee and manage relationships with high-value Pros, ensuring their continued success and growth. You focus on supporting existing accounts, driving account expansion, and selling add-on products to maximize revenue potential. With a portfolio of approximately 100–130 Pros, you build strong, trust-based relationships by delivering consultative, tailored solutions aligned to each Pro’s business goals. You take a proactive, customer-focused approach to retention, identifying opportunities to increase engagement, strengthen partnerships, and drive measurable growth across your book of business.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
What you do each day:
- Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth
- Serve as the primary point of contact for your portfolio, ensuring clear communication, goal alignment, and timely follow-through
- Support contract renewal efforts by proactively addressing concerns, reinforcing value, and strengthening long-term partnerships
- Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products
- Provide ongoing support to ensure Pros have a seamless and successful experience with our company’s solutions
- Analyze account performance, customer behavior, and product usage data to recommend strategies that optimize retention and expansion
- Manage and maintain account-specific Standard Operating Procedures (SOPs) to ensure consistency and scalability
- Conduct regular check-ins and business reviews to assess needs and present solutions aligned with each Pro’s goals
- Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support teams to deliver a cohesive customer experience
- Meet and exceed Key Performance Indicators (KPIs) related to renewals, expansion
Qualifications:
- Bachelor’s degree or equivalent work experience
- 2+ years of experience in account management, customer success, sales, or customer support within a Software-as-a-Service (SaaS) environment
- Experience managing mid-market accounts ($20K–$200K Annual Recurring Revenue (ARR)) with a focus on retention and expansion
- Proficiency using Customer Relationship Management (CRM) systems (i.e. Salesforce) for account tracking, reporting, and pipeline management
- Strong consultative selling and negotiation skills grounded in data and customer insights
- Experience using AI tools to increase quality and efficiency of work
- Ability to manage a portfolio of 100–130 accounts while maintaining organization and attention to detail
- Experience contributing feedback to improve processes and workflows in evolving environments
- Contractor or home services industry experience is a plus
What will help you succeed in this role:
- Strong emotional intelligence and empathy to build lasting, trust-based relationships
- Excellent written and verbal communication skills with advanced professional fluency in English
- Self-motivated and results-driven mindset focused on growth and performance
- Ability to think strategically about account success while executing tactically
- Proactive approach to identifying opportunities for improvement and expansion
- Growth mindset with enthusiasm for contributing ideas that enhance team processes and the Pro experience
Location Dependent Information
This role is open to candidates and the expected compensation range for this role is $34,000-$38,000USD annually. The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Onboarding Specialist
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Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- Paid holidays and flexible, take-it-as-you-need-it scheduled time off
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As a Specialist, Onboarding, you are a professional who thrives in ensuring a seamless and positive onboarding experience for our service professionals (our Pros) to our platform. You are responsible for coordinating and facilitating customer onboarding, while providing exceptional customer service and answering Pros' questions and concerns.
As the dedicated and primary point of contact during the most critical window post-enrollment, you take ownership of the Pro experience, guiding them through early adoption, building confidence, and ensuring they realize value quickly. You bring a proactive approach to addressing challenges, empathy, and problem-solving skills to help better our team and improve the lives of our Pros. You operate with an ownership mindset, acting as a continuation of the sales experience by reinforcing the value of HCP and ensuring Pros feel confident they made the right decision.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.
What You Do Each Day:
- Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value
- Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding
- Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption
- Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support)
- Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth
- Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach
- Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
- Manage details, timelines, and action to drive efficiency
- Improve our Pros opportunities by leveraging qualitative and quantitative analysis
- Develop processes that distinguish our brand by exceeding customer expectations in support delivery
- Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions
Qualifications:
- 1-3+ years experience in full-time customer success, implementation or sales
- Bachelor's degree or equivalent experience in a related field
- Proven success in developing relationships with new customers and exceeding success metrics
- Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST
- Advanced English proficiency
What Will Help You Succeed:
- Self-starter with motivation, drive, and ability to work in a fast paced environment
- Strong problem solving skills
- Excellent written and verbal communication skills
- Prompt attention to detail
- Strong time management and organizational skills
- Experience using AI tools to increase quality and efficiency of work
Location Dependent Information
This role is open to candidates and the expected compensation range for this role is $25,450-$28,500 annual OTE (includes range of $19,750-$22,800 base plus variable bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Privacy Notice for California Job Candidates - Housecall Pro
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Onboarding Specialist
Share this job
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- Paid holidays and flexible, take-it-as-you-need-it scheduled time off
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As a Specialist, Onboarding, you are a professional who thrives in ensuring a seamless and positive onboarding experience for our service professionals (our Pros) to our platform. You are responsible for coordinating and facilitating customer onboarding, while providing exceptional customer service and answering Pros' questions and concerns.
As the dedicated and primary point of contact during the most critical window post-enrollment, you take ownership of the Pro experience, guiding them through early adoption, building confidence, and ensuring they realize value quickly. You bring a proactive approach to addressing challenges, empathy, and problem-solving skills to help better our team and improve the lives of our Pros. You operate with an ownership mindset, acting as a continuation of the sales experience by reinforcing the value of HCP and ensuring Pros feel confident they made the right decision.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.
What You Do Each Day:
- Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value
- Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding
- Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption
- Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support)
- Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth
- Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach
- Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
- Manage details, timelines, and action to drive efficiency
- Improve our Pros opportunities by leveraging qualitative and quantitative analysis
- Develop processes that distinguish our brand by exceeding customer expectations in support delivery
- Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions
Qualifications:
- 1-3+ years experience in full-time customer success, implementation or sales
- Bachelor's degree or equivalent experience in a related field
- Proven success in developing relationships with new customers and exceeding success metrics
- Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST
- Advanced English proficiency
What Will Help You Succeed:
- Self-starter with motivation, drive, and ability to work in a fast paced environment
- Strong problem solving skills
- Excellent written and verbal communication skills
- Prompt attention to detail
- Strong time management and organizational skills
- Experience using AI tools to increase quality and efficiency of work
Location Dependent Information
This role is open to candidates and the expected compensation range for this role is $25,450-$28,500 annual OTE (includes range of $19,750-$22,800 base plus variable bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Privacy Notice for California Job Candidates - Housecall Pro
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
US Bookkeeping Advisor
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Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.
We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
Role Overview:
As a Bookkeeping Advisor (internal title Team Lead, Bookkeeping), you balance expert bookkeeping work with meaningful, ongoing relationships with your Pros. You have deep expertise in U.S. bookkeeping and use your knowledge to help small business owners understand their financial statements and stay confident in the health of their business. You strive for excellence in overseeing ongoing bookkeeping tasks including month-end reconciliation, review, and accurate completion of books, while providing proactive communication and support to ensure long-term customer success.
You are a clear and comfortable communicator who can explain accounting concepts to non-accountants and help Pros make sense of their financial data. You bring an analytical mindset to improve efficiency and accuracy across your accounts, and you partner closely with internal bookkeepers to facilitate timely and effective service delivery. You use your experience to serve as a trusted guide for small business bookkeeping in the U.S. home services space.
Our Accounting Solutions team is focused on partnering with our service Pros to deliver accurate bookkeeping and support their businesses on our accounting platform. As a member of the team, you contribute to an entrepreneurial, enthusiastic, and client-focused environment dedicated to making accounting pain-free and championing our Pros to success. As one offering within our broader Business Solutions suite, Accounting Solutions team members will also gain exposure to a wide variety of cross-functional team work in collaboration with other divisions such as Tax Solutions, Payroll, and others.
Our team is passionate, empathetic, hardworking, and above all else focused on improving the lives of our Pros. Our success is their success.
What you do each day:
- Ensure that your portfolio of Pros receives world-class service through consistent communication, proactive outreach, and clear explanations of their financial statements
- Engage Pros regularly to gather necessary documentation, share updates, surface insights, and keep them informed throughout the month
- Partner closely with bookkeepers supporting your accounts, providing proactive support to keep work moving efficiently and ensure books are completed accurately and on schedule
- Meet all month-end service delivery deadlines for dedicated accounts, including all actions necessary to review, verify, and deliver completed and reconciled books
- Draw upon your extensive bookkeeping and accounting expertise to answer client questions, including financial statement errors, chart of accounts cleanup, sales tax matters, unresolved A/P and A/R issues, merchant services, and questions regarding third-party interactions
- Foster exceptional customer experiences and employ strong organizational and communication skills to guarantee timely client follow-ups
Qualifications:
- 3+ years of U.S. bookkeeping/accounting experience with in-depth understanding of SMB accounting methods and processes, including:
- Consolidation and preparation of financial statements
- Month-end book close and consolidation process, including journal entries, account reconciliations, and flux analysis, A/P and A/R
- Bachelor's degree in Accounting or Finance, or similar certification or level of experience (such as QBO ProAdvisor)
- 1+ year of experience leading or mentoring others
- Experience providing bookkeeping or accounting guidance directly to clients is highly valued; especially explaining financial data, resolving issues, or supporting small businesses
- Experience using AI tools to increase quality and efficiency of work
What will help you succeed in this role:
- Excellent people skills: personable, patient, and good-humored
- Strong written and verbal communication skills
- Finding joy in accuracy, clarity, and efficiency
- Strong expertise in troubleshooting bookkeeping and tax-related questions
- Track record of managing multiple projects with strong attention to detail
- Self-starter mentality and independent thinker; intelligent and effective problem-solver
- Interest or experience in home service business trades is a plus
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Location Dependent Information
This role is open to candidates and the expected salary range for this role is $26,400-$33,000 USD/year. The specific rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
#LI-Remote
Privacy Notice for California Job Candidates - Housecall Pro
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro
Account Management Associate
Share this job
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As an Associate, Account Management, you oversee and manage relationships with high-value Pros, ensuring their continued success and growth. You focus on supporting existing accounts, driving account expansion, and selling add-on products to maximize revenue potential. With a portfolio of approximately 100–130 Pros, you build strong, trust-based relationships by delivering consultative, tailored solutions aligned to each Pro’s business goals. You take a proactive, customer-focused approach to retention, identifying opportunities to increase engagement, strengthen partnerships, and drive measurable growth across your book of business.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
What you do each day:
- Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth
- Serve as the primary point of contact for your portfolio, ensuring clear communication, goal alignment, and timely follow-through
- Support contract renewal efforts by proactively addressing concerns, reinforcing value, and strengthening long-term partnerships
- Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products
- Provide ongoing support to ensure Pros have a seamless and successful experience with our company’s solutions
- Analyze account performance, customer behavior, and product usage data to recommend strategies that optimize retention and expansion
- Manage and maintain account-specific Standard Operating Procedures (SOPs) to ensure consistency and scalability
- Conduct regular check-ins and business reviews to assess needs and present solutions aligned with each Pro’s goals
- Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support teams to deliver a cohesive customer experience
- Meet and exceed Key Performance Indicators (KPIs) related to renewals, expansion
Qualifications:
- Bachelor’s degree or equivalent work experience
- 2+ years of experience in account management, customer success, sales, or customer support within a Software-as-a-Service (SaaS) environment
- Experience managing mid-market accounts ($20K–$200K Annual Recurring Revenue (ARR)) with a focus on retention and expansion
- Proficiency using Customer Relationship Management (CRM) systems (i.e. Salesforce) for account tracking, reporting, and pipeline management
- Strong consultative selling and negotiation skills grounded in data and customer insights
- Experience using AI tools to increase quality and efficiency of work
- Ability to manage a portfolio of 100–130 accounts while maintaining organization and attention to detail
- Experience contributing feedback to improve processes and workflows in evolving environments
- Contractor or home services industry experience is a plus
What will help you succeed in this role:
- Strong emotional intelligence and empathy to build lasting, trust-based relationships
- Excellent written and verbal communication skills with advanced professional fluency in English
- Self-motivated and results-driven mindset focused on growth and performance
- Ability to think strategically about account success while executing tactically
- Proactive approach to identifying opportunities for improvement and expansion
- Growth mindset with enthusiasm for contributing ideas that enhance team processes and the Pro experience
Location Dependent Information
This role is open to candidates and the expected compensation range for this role is $34,000-$38,000USD annually. The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Ready to apply?
Apply to Housecall Pro