About the role:

As an HR Associate, you will respond to a high-volume of Care Pro inquiries across the employee lifecycle,  including employment status changes, payroll and benefits, records keeping,  policies and process, and maintaining compliance with government labor laws and regulations. This is a highly operational role that will require you to draw from your foundational knowledge of HR best practices to resolve inquiries and issues while delivering exceptional service and adhering to employment laws and best practices. This role requires a hands-on approach in investigating and resolving Care Pro (CP) complaints, identifying trends, and driving improvements in HR processes. If you are a problem solver who thrives in a fast-paced environment, this could be the role for you!

This is a remote position, with several openings available to support our various markets. The role follows a Tuesday - Saturday schedule, 8:30 a.m. to 5:00 p.m. Central Time Zone. Flexibility to occasionally respond during evenings or weekends may be required.

As a Care Professional HR Associate at Honor you will:

Manage HR Escalations & Issue Resolution

• Engagement in the full lifecycle of CP complaints and HR-related escalations, from intake to resolution, ensuring timely and effective outcomes.
• Act as a key escalation point for employee relations concerns, ensuring appropriate de-escalation and resolution.
• Assist in resolving CP complaints and escalate complex issues to senior HR team members as needed.
• Identify trends in CP concerns and flag opportunities for process improvements to leadership.

Provide HR Support and Process Ownership

• Manage high-volume ticket processing (~100 tickets weekly) while maintaining quality and responsiveness.
• Ensure timely responses to HR inquiries via phone, email, and text within the standard 24-hour SLA, including thorough documentation.
• Collaborate cross-functionally with Payroll, Compliance, and Operations to troubleshoot payroll and benefits issues, including timekeeping and wage concerns.
• Review and approve pending HRIS changes in Dayforce, ensuring accuracy in payroll-related updates such as direct deposit changes, wage adjustments, and sick leave requests.
• Lead the full infection control cycle, ensuring CPs meet clearance requirements before returning to work.
• Oversee the initial lifecycle stages of non-work-related injuries or illnesses, including requests for the ADA interactive process.
• Initial ownership of intake for all leave of absence requests, including personal, medical, and FMLA, ensuring compliance with Honor policies.
• Manage employee status changes, including resignations, terminations, and necessary documentation, while proactively communicating impacts to stakeholders to minimize staffing disruptions.

Offer Strategic Support & Continuous Improvement

• Coach market teams on best practices related to CP privacy and protected classes, ensuring compliance and consistency.
• Present key trends and challenges to HR leadership, providing recommendations for process improvements.
• Conduct risk mitigation reviews, identifying opportunities for employee support, accommodations, and early intervention for potential HR issues.
• Own the processing of employment-related mail, including unemployment claims, CA-SDI applications, and returned paychecks.
• Evaluate and process verification of employment requests, determining eligibility and appropriate response actions.
• Maintain CP profiles in HRIS and Admin, ensuring data accuracy and generating reports as needed.

We’re looking for you to bring:

• 3+ years of professional experience (required) 
• 2+ years of customer service experience
• 2+ years experience in HR
• Bachelor’s degree, HR certificate, or equivalent experience
• Outstanding communication and interpersonal skills
• Strong problem-solver with ability to work independently as well as part of a team
• Experience working in a high-growth company and the ability to adapt to ongoing change
• Exceptional attention to detail and ability to balance multiple assignments
• Excellent technical skills and ability to learn new systems quickly
• Knowledge of HR best practices, systems, and protocols
• Positive, can-do attitude, and professional telephone demeanor
• Willingness to work on weekends on a consistent weekly basis
• Flexibility to work at least one weekend day (required)

The hourly hiring range for this role is $23.60 – $26.25. 

Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero cost plan for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, Employee Assistance Program.

As a Senior Care Solutions Specialist, you’ll guide families and clients through their first conversations about in-home, non-medical care. Using your customer service and sales skills, you’ll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home.  You will develop, implement and continuously improve sales playbooks and strategy and coach the team of Care Solutions Consultants.

This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals. You’ll handle both inbound and outbound calls while maintaining quality, empathy, and accuracy in every interaction.

This is a full-time, hourly, remote position  reporting to the Sales Manager. Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation. Evening and weekend availability is required.

As a Senior Care Solutions Specialist at Honor your will, 

Develop, Pilot and Refine New Product Offerings:Partner with marketing and product teams to develop and test emerging services or products. Deliver early-stage pitches, record client feedback, and identify what resonates. Help shape future positioning and materials based on real client insights. Coach and mentor the team on findings and new strategies.

Develop, implement and refine   sales playbooks to fit new customer workflows or products: Navigate ambiguous or complex customer situations independently, balancing business goals with empathy and trust-building.

Iterate on consultative sales approaches: Conduct deeper conversations to uncover underlying needs and decision drivers. Tailor recommendations that meet both client objectives and company priorities. Derive insights on what is resonating with customers and update sales playbooks based on these learnings.  Roll out new strategies to the team.

Collaborate cross-functionally: Work closely with internal stakeholders — operations, care coordination, and marketing — to ensure consistent follow-through on new client commitments and pilot initiatives.

Drive Continuous Improvement:Identify process gaps or emerging trends. Propose messaging and strategy adjustments that improve product positioning, scripting,  or client experience. 

Synthesize new customer insights to sales leadership to help drive improvements to positioning of new products, and to improve sales calls and process to best meet the needs of various customer segments

Provide support to peers when new products or approaches may roll out to the broader team. Translate personal learnings and experience into guidance or coaching for other members of the team

Meet or exceed individual sales metrics, which may include call volume + talk time, conversion rates, and quality standards.

We're looking for you to bring:

• Bachelor’s degree preferred
• 5+ years of phone-based sales  or customer service experience  (inbound and outbound).
• Experience developing sales strategies
• You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives.
• You’re an empathetic communicator who can balance compassion with confident sales execution.
• You have experience working remotely, managing your time effectively, and staying connected to a virtual team.
• Experience in home care, healthcare, or senior services is a strong plus.

The hourly hiring range for this role is $24.20 – $28.85. In addition to the base salary, this role offers a variable bonus of $10,000 - $15,000. 

#LI-AN1

As a Senior Care Solutions Specialist, you’ll guide families and clients through their first conversations about in-home, non-medical care. Using your customer service and sales skills, you’ll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home.  You will develop, implement and continuously improve sales playbooks and strategy and coach the team of Care Solutions Consultants.

This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals. You’ll handle both inbound and outbound calls while maintaining quality, empathy, and accuracy in every interaction.

This is a full-time, hourly, remote position  reporting to the Sales Manager. Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation. Evening and weekend availability is required.

As a Senior Care Solutions Specialist at Honor your will, 

Develop, Pilot and Refine New Product Offerings:Partner with marketing and product teams to develop and test emerging services or products. Deliver early-stage pitches, record client feedback, and identify what resonates. Help shape future positioning and materials based on real client insights. Coach and mentor the team on findings and new strategies.

Develop, implement and refine   sales playbooks to fit new customer workflows or products: Navigate ambiguous or complex customer situations independently, balancing business goals with empathy and trust-building.

Iterate on consultative sales approaches: Conduct deeper conversations to uncover underlying needs and decision drivers. Tailor recommendations that meet both client objectives and company priorities. Derive insights on what is resonating with customers and update sales playbooks based on these learnings.  Roll out new strategies to the team.

Collaborate cross-functionally: Work closely with internal stakeholders — operations, care coordination, and marketing — to ensure consistent follow-through on new client commitments and pilot initiatives.

Drive Continuous Improvement:Identify process gaps or emerging trends. Propose messaging and strategy adjustments that improve product positioning, scripting,  or client experience. 

Synthesize new customer insights to sales leadership to help drive improvements to positioning of new products, and to improve sales calls and process to best meet the needs of various customer segments

Provide support to peers when new products or approaches may roll out to the broader team. Translate personal learnings and experience into guidance or coaching for other members of the team

Meet or exceed individual sales metrics, which may include call volume + talk time, conversion rates, and quality standards.

We're looking for you to bring:

• Bachelor’s degree preferred
• 5+ years of phone-based sales  or customer service experience  (inbound and outbound).
• Experience developing sales strategies
• You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives.
• You’re an empathetic communicator who can balance compassion with confident sales execution.
• You have experience working remotely, managing your time effectively, and staying connected to a virtual team.
• Experience in home care, healthcare, or senior services is a strong plus.

The hourly hiring range for this role is $24.20 – $28.85. In addition to the base salary, this role offers a variable bonus of $10,000 - $15,000. 

#LI-AN1

As a Senior Care Solutions Specialist, you’ll guide families and clients through their first conversations about in-home, non-medical care. Using your customer service and sales skills, you’ll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home.  You will develop, implement and continuously improve sales playbooks and strategy and coach the team of Care Solutions Consultants.

This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals. You’ll handle both inbound and outbound calls while maintaining quality, empathy, and accuracy in every interaction.

This is a full-time, hourly, remote position  reporting to the Sales Manager. Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation. Evening and weekend availability is required.

As a Senior Care Solutions Specialist at Honor your will, 

Develop, Pilot and Refine New Product Offerings:Partner with marketing and product teams to develop and test emerging services or products. Deliver early-stage pitches, record client feedback, and identify what resonates. Help shape future positioning and materials based on real client insights. Coach and mentor the team on findings and new strategies.

Develop, implement and refine   sales playbooks to fit new customer workflows or products: Navigate ambiguous or complex customer situations independently, balancing business goals with empathy and trust-building.

Iterate on consultative sales approaches: Conduct deeper conversations to uncover underlying needs and decision drivers. Tailor recommendations that meet both client objectives and company priorities. Derive insights on what is resonating with customers and update sales playbooks based on these learnings.  Roll out new strategies to the team.

Collaborate cross-functionally: Work closely with internal stakeholders — operations, care coordination, and marketing — to ensure consistent follow-through on new client commitments and pilot initiatives.

Drive Continuous Improvement:Identify process gaps or emerging trends. Propose messaging and strategy adjustments that improve product positioning, scripting,  or client experience. 

Synthesize new customer insights to sales leadership to help drive improvements to positioning of new products, and to improve sales calls and process to best meet the needs of various customer segments

Provide support to peers when new products or approaches may roll out to the broader team. Translate personal learnings and experience into guidance or coaching for other members of the team

Meet or exceed individual sales metrics, which may include call volume + talk time, conversion rates, and quality standards.

We're looking for you to bring:

• Bachelor’s degree preferred
• 5+ years of phone-based sales  or customer service experience  (inbound and outbound).
• Experience developing sales strategies
• You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives.
• You’re an empathetic communicator who can balance compassion with confident sales execution.
• You have experience working remotely, managing your time effectively, and staying connected to a virtual team.
• Experience in home care, healthcare, or senior services is a strong plus.

The hourly hiring range for this role is $24.20 – $28.85. In addition to the base salary, this role offers a variable bonus of $10,000 - $15,000. 

#LI-AN1

About the Role: 

At Honor, we’re building the future of care for older adults—and as a Client Manager, you’ll be at the center of making that mission real. You’ll create seamless, high-quality experiences for clients and their families, balancing empathy, operational excellence, and trusted relationships across Honor’s network of partner agencies and Care Professionals (Care Pros).

As a Client Manager, you’ll own a panel of clients and serve as their primary point of contact throughout their care journey. You’ll guide families through onboarding, support ongoing service needs, and ensure every client receives consistent, compassionate, and reliable care. This role requires balancing personalized service with the operational demands of a fast-paced, growing business—making thoughtful decisions that uphold Honor’s mission and elevate our care standards.

This is a remote position, with several openings available to support our various markets. The role follows a Monday–Friday schedule, 8:00 a.m. to 5:00 p.m. Eastern Time. Flexibility to occasionally respond during evenings or weekends may be required.

About the Team:

At Honor, we are redefining what homecare can be — blending world-class operations, innovative technology, and compassionate service to transform the industry.

Our Operations Team is the engine of our home care platform, built on two essential, highly collaborative functions. Client Managers own the client experience and drive business growth by focusing deeply on satisfaction, quality, and long-term relationships. Working in tandem, Care Pro Relationship Managers ensure the success of our vital field staff by supporting the Care Pro experience — driving exceptional staffing outcomes through the best quality matches, fostering engagement, and strengthening retention. Together, we deliver a seamless, high-quality, and scalable care experience for both our clients and the Care Professionals who make it all possible.

As a Client Manager  at Honor, you will:

Deliver Exceptional Service to Clients

• Guide clients and families through the full care journey, from onboarding to ongoing service.
• Maintain regular contact with clients to manage scheduling, adapt care plans, and ensure a positive experience.
• Build strong relationships with Care Pros, ensuring quality matches and consistent staffing.

Collaborate Across Honor to Ensure Seamless Operations

• Partner daily with Honor’s frontline support and staffing teams to ensure reliable schedules and timely updates.
• Manage escalations and complex care situations with professionalism, sensitivity, and clear communication.
• Work cross-functionally to provide feedback to internal teams (e.g., Care Pro HR/admin, product, operations) to continuously improve processes.
• Drive efficiency by balancing automation with personalized service, always keeping client experience at the center.

Manage Partner Relationships

• Build and maintain strong relationships with partner agencies, translating client needs into actionable care plans.
• Provide real-time updates and regular check-ins on client status, issues, and care plan changes.
• Triage requests and set clear expectations to maintain trust and alignment with partners.

We’re looking for you to bring: 

• 3+ years of experience in a senior care or patient management, and customer service role.
• A client-first mindset, with a deep commitment to quality care and customer satisfaction
• A strong sense of ownership and detail orientation, with a track record of managing complex processes
• Confidence in navigating escalations, solving problems creatively, and building trust with clients and partners
• Excellent organizational skills and ability to manage multiple priorities in a fast-paced, dynamic environment and make sound decisions under pressure
• Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus
• Flexibility to support clients and partners during evenings or weekends if work is not completed during business hours and support on two holidays per year

Key Performance Indicators for this role:

• One-off staffing ownership (non-urgent visits >36 hours out): 20%
• Start-of-Care consult conversions, welcome calls: 20%
• Ongoing client relationship management: 20%
• Partner/owner communications: 20%
• Escalation management & follow-up: 10%
• Ticket resolution: 5%
• Billing: 5%

Leadership Principles in Action as Client Manager:

Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role:

• Are Mission First: As a Client Manager, you’ll operate with the mission as your north star. Every decision and action—whether building care plans, resolving escalations, or partnering with agencies—is anchored in moving the mission forward. You’ll ensure that your work not only meets today’s needs but also builds the foundation for long-term client trust and organizational success.
  • Act as the central connection point between clients, Care Professionals, partner agencies, and Honor teams.
  • Prioritize care quality and consistency over convenience, ensuring clients always receive dependable, compassionate support.
  • Make trade-offs by asking: “What best advances our mission of better care for older adults?”

• Relentlessly Focus on Clients: You will be the advocate and guide for clients and families, ensuring their voices and needs drive everything we do. This means building strong relationships, practicing empathy in every interaction, and ensuring that care plans adapt as client needs evolve.
  • Manage onboarding and ongoing client relationships with sensitivity, regular communication, and proactive support.
  • Collaborate with Care Pros to ensure quality matches and reliable staffing.
  • Track and improve client satisfaction, retention, and consistency metrics.
  • Balance automation with personalized touches, always keeping client experience at the center.

• Always Push: Excellence is the standard. As a Client Manager, you’ll set ambitious goals for yourself and your partners, holding yourself accountable to delivering exceptional results. You won’t settle for “good enough”—you’ll innovate, improve, and raise the bar on what great client care looks like.
  • Proactively manage complex workflows, partner communications, and escalations with urgency and professionalism.
  • Consistently meet and exceed KPIs across fulfillment quality, responsiveness, and client satisfaction.
  • Drive efficiency in operations, balancing scale with a human touch.
  • Role-model a “can-do” attitude, showing persistence and resilience under pressure.

• Identify Problems: Clients and partners depend on us to anticipate issues before they escalate. You’ll bring a problem-solving mindset that goes beyond quick fixes—digging into root causes, proposing solutions, and ensuring those solutions stick.
  • Triage requests and manages escalations by diagnosing underlying challenges, not just symptoms.
  • Provide structured feedback loops to internal teams (operations, HR, product) to improve workflows and systems.
  • Use data, KPIs, and client feedback to identify areas for improvement in service delivery.
  • Close the loop on solutions, ensuring accountability and long-term impact.

Base pay is just one part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including a zero cost plan for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, Employee Assistance Program.

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief. 

#LI-AN1

About the role: 

We’re looking for Data Scientists to join our team. In this role, you will serve as a versatile generalist data scientist who can help guide our company's adoption of agentic AI development. 

As we rapidly integrate new technologies into our platform, practical applied experience in the AI space is a baseline requirement for our team. Building on that foundation, we are looking for a candidate who brings expertise in either Agentic AI OR Optimization Algorithms.

About the work:

• Leverage data to solve a wide variety of meaningful, business problems using the appropriate level of technical complexity.
• Partner closely with Engineering, PM, and Care Operations to collaboratively define strategy and execute against it.
• Design and implement robust frameworks and metrics to measure whether data products are functioning as expected and driving business impact. 
• Research operational/logistical problems and proactively identify potential solutions.
• Lead the design, implementation, and evaluation of descriptive and predictive models.
• Champion the use of LLM-driven workflows across the company. Partner with Engineering to design architectures and build production-ready systems that leverage agents in our core product features as well as in tools that drive developer productivity.

About you: 

• 5+ years of professional experience solving complex business problems, and shipping/maintaining Python in a production environment.
• You possess a strong foundation in traditional predictive machine learning (e.g., classification, regression, tree-based models like XGBoost) and know when to use standard models versus LLMs.
• Deep professional expertise in at least one of the following two areas:
• Optimization: Formulating and solving complex logistical/allocation problems (e.g., linear/integer programming) in a business setting.
• Agentic AI: Deep technical depth in building, orchestrating, and establishing best practices for agentic systems (e.g., utilizing LLMs for autonomous decision-making and tool-use). You have concrete experience building agentic workflows that drive business impact.

• You set success metrics upfront and proactively investigate how your technical solutions influence overarching business goals. 
• Excellent mathematical and statistical foundations, including a degree in a quantitative field (such as Computer Science, Mathematics, Statistics, Economics, Physics) or equivalent professional experience.
• You are able to manage product ambiguity, seeking clarity when necessary, to ensure that we are solving the right problem and driving measurable outcomes.
• You rapidly iterate and deliver technical solutions that maximize business impact.
• Clear and persuasive communication skills, both written and verbal, with the ability to translate complex technical concepts for diverse, non-technical stakeholders.

You are accountable end-to-end for the entire project lifecycle. You proactively anticipate and drive resolution for potential issues across dependencies.

Bonus points if you have professional experience with: 

• Experience designing experiments and applying causal inference methods to rigorously determine business impact.
• Experience developing systems to optimize portfolio allocation in a two-sided marketplace (e.g., ideal matches of people needing and providing care, hiring needs, demand forecasting).
• Familiarity with modern MLOps practices, cloud platforms (AWS), containerization (Docker), or CI/CD pipelines.
• Experience working with sensitive data, including PII or PHI, within a strict, HIPAA-compliant environment.

About the Role: 

As Counsel, Litigation & Risk Management, you will help lead the company’s response to employment- related and operational disputes, and help proactively manage legal risk across a large, multi-state care network. You will partner closely with both HQ and Care operations teams to address pre-litigation disputes and litigation, provide practical advice on employment and compliance issues, and build scalable processes that reduce risk and support compliant growth.

This role is critical to ensuring that Honor navigates an increasingly complex regulatory and litigation landscape while continuing to operate efficiently and compassionately at scale. You will have the opportunity to directly influence business practices, shape risk mitigation strategies, and work at the intersection of legal, operations, and technology.

This is a remote role. Occasional time-sensitive matters may require responsiveness outside of standard business hours or travel.

About the Team:

The Care Platform Legal team provides practical legal support to Honor’s operations, People team, and leadership across a multi-state workforce. In this role, you will work closely with the Vice President, Deputy General Counsel (Care, Litigation & Employment) and a Risk Management & Litigation Specialist. You will also be part of the broader Legal, Standards, and Advocacy team, working collaboratively to support and advise on matters across the company.

As Counsel  at Honor, you will:  

• Manage and drive strategy for employment-related disputes (including wage & hour, discrimination, and retaliation matters) and improving outcomes through effective case assessment and resolution strategy, and identifying trends and root causes to inform proactive risk mitigation and operational improvements
• Provide advice on non-employment claims, including service-related incidents, professional liability matters, and other operational risks
• Draft and respond to attorney demand letters and other pre-litigation correspondence, partnering with internal stakeholders to develop strategy and position the company effectively
• Partner cross-functionally with People, Operations, and leadership teams to provide practical, risk-balanced legal advice that enables compliant decision-making across the Care network
• Identify systemic legal risks and develop scalable solutions, using data, technology, and trend analysis to reduce exposure and improve legal and  operational practices at scale
• Help manage outside counsel and litigation spend, ensuring high-quality representation while driving efficiency and accountability
• Represent the company in administrative proceedings including EEOC, CRD/DFEH, and similar agencies, as necessary, delivering strong, consistent advocacy aligned with company strategy
• Help the CPL team build and enhance legal processes, playbooks, and training materials, leveraging technology to increase consistency, speed, and clarity in how legal guidance is delivered across the organization
• Support internal investigations and sensitive employee matters, providing sound judgment and clear guidance in high-stakes or ambiguous situations

Leadership Principles You’ll Be Assessed On:

• Fly high and dive deep - Ability to operate strategically while also digging into details, connecting day-to-day legal work to broader business goals
• Balance Incremental and Radical Change - Uses sound judgment to make practical improvements today while identifying opportunities for more transformative, long-term solutions in the future
• Identify Problems - Proactively spots issues, determines root causes where possible, and drives toward clear, effective solutions
• Think Systemically - Considers the broader impact of decisions across teams and processes, ensuring solutions work at scale and support the business holistically

We’re looking for you to bring: 

• J.D. and active bar membership, with 4–6 years of relevant legal experience
• Strong employment law and litigation experience, including handling disputes and administrative claims (e.g., EEOC or state agencies)
• Deep knowledge of California wage & hour law and familiarity with multi-state employment compliance
• Experience drafting employment documents, or contributing to motions, pleadings, and litigation strategy
• Excellent written and verbal communication skills, with the ability to translate complex legal concepts into practical business guidance
• Intellectual curiosity; digs into issues, asks thoughtful questions, and challenges assumptions rather than taking things at face value
• Practical, solutions-oriented mindset; partners with the business in a helpful, pragmatic way rather than taking a purely risk-averse approach

Preferred:

• In-house experience or advising high-growth, multi-state employers
• Experience with related areas such as workers’ compensation, insurance claims, professional liability, or commercial disputes
• Familiarity with healthcare, non-medical home care, or franchise models
• Interest in technology, data, and AI-driven legal solutions

The annual base  salary range for this role is $171,900 - $191,000. Individual compensation will be commensurate with the candidate's experience and qualifications. 

Base pay is just one part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including a zero cost plan for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, Employee Assistance Program.

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief. 

We are looking for a seasoned Platform Engineer with experience in designing, implementing, and maintaining scalable distributed systems & infrastructure. The platform engineering team builds and manages the infrastructure & core services that powers Honor’s Care Platform. Our charter is focused on providing foundational building blocks to enable the entire engineering organization to deliver reliably and efficiently. We also own build and deployment pipelines of our services, maintenance of various environments and their supporting infrastructure and serve as consultants to build the right abstractions for patterns of problems. This is a highly technical, hands-on role that requires a wide and deep experience in managing applications and infrastructure across cloud services. It requires deep practical knowledge of cloud platforms, advanced software design patterns & architecture, operations and automation, and containerization technologies like Kubernetes. The ideal candidate is driven by providing business value, is comfortable working with systems at varying levels of maturity, and appreciates making nuanced tradeoffs. You will be joining a small team of highly-skilled, enthusiastic, and passionate engineers with an opportunity to create an outsized impact in contributing to the future evolution of Honor’s Care Platform. 

What are we looking for in a candidate:

• You thrive in a foundational role supporting diverse, cross-functional teams as your customers, possess exceptional problem solving and analytical skills. 
• At least 6 years of professional experience in a platform engineering team within a product-centric company.
• Design and implement foundational patterns and libraries for Python applications, across a range of technologies from API services to event processing
• Utilize Infrastructure as Code (IaC) tools to ensure reproducible and scalable environment setups.
• Design and implement infrastructure for applications hosted on AWS, supporting event-driven systems, containerized services on Kubernetes, and serverless functions.
• Develop and maintain robust CI/CD pipelines using tools such as Jenkins, ArgoCD.
• Have experience automating the lifecycle management of code from development through production, including code promotion and configuration management.
• Instrument observability through tools such as CloudWatch and DataDog to monitor and optimize application performance across multiple environments.
• Scale infrastructure to meet increasing demand while managing cost effectively
• Have experience defining, instrumenting and measuring standards for quality, security, scalability, and availability with a focus on delivering business value.
• Have passion for delivering turn-key developer experience for local development

• Keen interest in developing talent through mentorship
• Strong written and verbal communication, tailored to a variety of audiences
• A strategic thinker with a product-first approach and customer obsession.

Some, or all, of these are true:

• You have experience working with an RPC architecture
• You work at or have worked at a technology startup and familiar with the challenges of evolving platform maturity
• You have first hand experience navigating multiple distributed architecture patterns

#LI-AN1

About Us

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. 

About the Role

The Network Innovation Office (NIO) exists to identify, validate, and scale new capabilities across the Home Instead franchise network. We serve as the proving ground and catalyst for growth initiatives - vetting what comes in, managing how it gets tested, and determining what earns the right to scale. Our work spans pilot design and management, strategic partnerships, vendor approvals, change management, and cross-functional coordination to maximize network adoption and successful utilization of vetted internal products.

As a Network Innovation Lead, you will be the operational backbone of this pipeline. You will project-manage pilots end-to-end, build the analytical frameworks that determine whether a pilot succeeds or fails, and own the transition of validated pilots into scaled programs. You will work closely with cross-functional teams, franchise owners, vendors, corporate partners, and senior leadership to ensure that what we test is rigorous, what we learn is documented, and what initiatives that lead to growth get deployed.

This role is ideal for someone who thrives in ambiguity, builds structure where none exists, is energized by turning data into decisions, and has experience executing successfully designed pilot initiatives. You should be comfortable operating at both the strategic level (framing a pilot thesis, presenting results to senior leadership) and the tactical level (building a tracker, QA-ing vendor data, writing a process doc).

This role requires availability during general company working hours but specific start and stop times are flexible based on geographical location. Occasional travel is required for key quarterly, semi-annual, and annual events including regional meetings and franchise owner conferences.

About the Team

The Network Innovation Office sits within the broader franchise management organization and serves as the testing ground for new growth strategies, partnerships, and operational improvements before they reach the wider network. The team partners closely with Marketing, Sales, Franchise Business Consultants, Legal, Engineering, and external vendors. Our mandate is to move fast, drive tangible results, and protect the network from unvalidated change while accelerating the adoption of what works.

As a Network Innovation Lead, You Will

• Own pilot execution end-to-end: Manage the full lifecycle of innovation pilots from design and scoping to franchisee recruitment through launch, monitoring, evaluation, and close-out. Build and maintain project plans, RACI matrices, risk logs, and stakeholder communication cadences.

• Build and apply analytical frameworks: Define success metrics and KPIs for each pilot. Collect, clean, and analyze quantitative and qualitative data to determine whether pilots meet thresholds for scale. Produce clear, decision-ready readouts for leadership.

• Drive the pilot-to-scale transition: For pilots that demonstrate success, develop rollout plans including phasing, change management requirements, training needs, vendor contract considerations, and network communication strategies.

• Manage the innovation intake and evaluation process: Operate the NIO’s tiered intake framework, scoring incoming ideas and vendor proposals against strategic criteria and making go/no-go recommendations.

• Partner with vendors and external stakeholders: Serve as the primary project management point of contact for vendor and other corporate partners during pilots (e.g., strategic partnership pilots). Coordinate deliverables, timelines, data sharing, and issue resolution.

• Collaborate cross-functionally: Work with Marketing, Sales, Franchise Business Consultants, Legal, Engineering and other HQ teams to align pilot design with broader network priorities and ensure field insights inform enterprise decision-making.

• Communicate insights and recommendations: Translate complex analyses into clear narratives for diverse audiences—from franchise owners to C-suite. Develop executive summaries, dashboards, and presentations that drive alignment and action.

Skills and Experiences We’re Looking For You to Bring

• Required Bachelors degree 

• Preferred Masters of Business Administration, Healthcare Administration, Business Analytics / Data Science, Management / Strategy (MiM Programs)

• Desirable experience in Management Consulting, Data / Analytics and Information Systems

• Desirable certifications in Lean / Six Sigma, experience with data-related tools (e.g. Looker, BI platforms), or Project Management (PMP)

Exemplify Core Company Leadership Principles Including

• Mission First: Demonstrate a genuine passion for our mission. Prioritize decisions and activities that move the mission forward.

• Always Push: Set a high bar for yourself and others, knowing that mediocrity isn’t an option. Set ambitious goals,always strive for better, and commit to delivering top-notch service and outcomes.

• Get Stuff Done: Make tangible progress, delivering quality and timely results.

• Find Those Better Than Yourself: Seek out those that are better than you internally, listen to them, actively engage them in meaningful work, and develop alongside. Recognize and collaborate with exceptional talent and support their movement through the organization.

• Fly High and Dive Deep: Operate at all levels. Know when to stay connected to the details to enable execution and when to stay high level and empower others.

The annual base  salary range for this role is $157,500 - $175,000. Individual compensation will be commensurate with the candidate's experience and qualifications. 

Base pay is just one part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including a zero cost plan for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, Employee Assistance Program.

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief. 

Who you are

• You care about building systems that have real-world impact.
• You’re creative and curious, and enjoy thinking outside the box.
• You thrive in diverse, cross-functional environments, collaborating with design, product, data, and care operations.
• You have a builder’s mindset, evolving systems from design through operation.
• You ensure the final product across the team is of high quality and the clients benefit from our attention to detail and debugging procedures.
• You enjoy sharing knowledge, mentoring others, and contributing to a healthy, inclusive engineering culture.
• You’re an excellent, proactive communicator — able to translate complex ideas (both in writing and verbally) into clear, actionable solutions for technical and non-technical partners.
• You’re quick to spot inefficiencies in processes across your team and engineering and make actionable steps and recommendations to amend them.

What you bring

• Strong backend engineering experience, with a track record of building and operating production systems.
• Experience designing relational data models and working with databases at scale.
• Familiarity with cloud platforms (AWS preferred) and service-oriented architectures.
• Experience with API design, distributed systems, and backend performance considerations.
• Proficiency in Python or transferable backend experience with a willingness to learn Python.
• Familiarity with frontend technologies such as React (Next.js/Vite/etc), Typescript, and Tailwind.
• Experience with using AI tooling to assist with productivity in both coding and deployment

Where you’ll work

You’ll work on core services that power how families find care and how Care Professionals do their work—systems that directly support Honor’s mission every day.

You’ll be working with the DemandGen Team  — powering Honor’s public digital experiences and growth channels that help thousands of families find the care they need. 

Why you’ll love working with us 

• Your work will shape how people discover and receive the care they need.
• You’ll solve real, complex problems at the intersection of engineering, operations, and human impact.
• You’ll collaborate with thoughtful, mission-driven teammates across engineering, product, design, and operations.
• You’ll have ownership, autonomy, and the opportunity to grow as both an engineer and a product-minded technologist.

#LI-ANI

We’re looking for a Senior Director of Product Management to join Honor’s care platform transformation team. Your work will enable us to scale and ship more and better products that directly impact the lives of people receiving care, their families, and all those involved in delivering care. You will need to think big and develop long-term strategies for product investment while not being afraid to get into the details of data and execution related to any given new feature. We value people who are enthusiastic about our mission, go the extra mile to support their colleagues, and think creatively to drive results in a diverse team setting. The product team is small, lean, and fast so if you thrive on deep problem solving, cross functional collaboration, and making your mark as we grow, Honor could be the place for you.

This is a senior individual contributor role that will lead a cross-functional project team to drive meaningful impact on our business. They do not have any direct reports, but are expected to influence overall product strategy through influence of the executive team and product delivery through direct leadership of a cross-functional project team. 

As a Director, Product Management, you will: 

• Own the product strategy & roadmap for one or more of our focus areas (examples include: Care Pro Hiring, Care Pro Staffing, Workforce Quality), setting and delivering against metrics & KPIs aligned with company goals 
• Develop a deep understand of customer needs and business goals through strong analytics, direct observation (willing to “do the job”), and collecting stakeholder feedback
• Identify and evaluate opportunities to leverage technology to accelerate future growth and improve customer outcomes.
• Build deep relationships with stakeholders beyond the Product team to develop cross-functional solutions to critical company challenges 
• Drive delivery across multiple concurrent initiatives aligned to strategic priorities
• Collaborate with engineering & design leaders to create Product team processes that will equip us to continue to deliver at high velocity 
• Demonstrated ability to deconstruct complex problems, identify root causes, and focus on the highest impact issues.
• Get stuff done -- work quickly to drive to impact, balancing incremental and radical change; if there isn’t anyone else to do it, roll up your sleeves and do it yourself

You will be successful if you: 

• Take pride in your work; always pushing yourself and those around you to set (and achieve) ambitious goals, never settle for mediocrity
• Are comfortable operating in ambiguous environments and using judgment, data, and collaboration to move decisions forward
• Have strong data analytics skills (comfortable with SQL, Looker or other BI platform); able to ask the right question and determine the key takeaway with messy or incomplete information
• Are excited about leveraging generative AI to solve human behavior problems and enjoy spending your time learning about new technologies and applications 
• Have strong written and verbal communication; comfortable clearly explaining product decisions, tradeoffs, and outcomes to executive audience in a written memo
• Demonstrate empathy and emotional intelligence when working with wide range of stakeholders, including but not limited to, clients, care pros, and cross-functional teams

We’re looking for you to bring: 

• Technical degree (engineering, economics, etc) or experience in a technical organization
• 10+ years experience in product management 
• Experience working on a product to support a complex operational function or having direct operations experience, including rolling out large-scale operational & process changes in conjunction with product releases (and love this type of problem)
• Experience at a fast-growing, scrappy company

As a Senior Backend Engineer at Honor: 

• You care about building systems that have real-world impact.
• You’re creative and curious, and enjoy thinking outside the box.
• You thrive in diverse, cross-functional environments, collaborating with design, product, data, and care operations.
• You have a builder’s mindset, evolving systems from design through operation.
• You enjoy sharing knowledge, mentoring others, and contributing to a healthy, inclusive engineering culture.
• You’re an excellent, proactive communicator — able to translate complex ideas (both in writing and verbally) into clear, actionable solutions for technical and non-technical partners.

We're looking for you to bring:

• Strong backend engineering experience, with a track record of building and operating production systems.
• Experience designing relational data models and working with databases at scale.
• Familiarity with cloud platforms (AWS preferred) and service-oriented architectures.
• Experience with API design, distributed systems, and backend performance considerations.
• Proficiency in Python or transferable backend experience with a willingness to learn Python.

About the role:

You’ll work on core services that power how families find care and how Care Professionals do their work—systems that directly support Honor’s mission every day.

Depending on your interests and experience, you may join one of the following teams:

• Workforce Team — building the systems that support Care Professionals, including hiring, scheduling, and workforce optimization.
• DemandGen Team  — powering Honor’s public digital experiences and growth channels that help thousands of families find the care they need.
• Growth Team — developing a multi-channel sales and communication stack (phone, sms, email) that connects families, Care Professionals, and care operations.

Why you’ll love working with us 

• Your work will shape how people discover and receive the care they need.
• You’ll solve real, complex problems at the intersection of engineering, operations, and human impact.
• You’ll collaborate with thoughtful, mission-driven teammates across engineering, product, design, and operations.
• You’ll have ownership, autonomy, and the opportunity to grow as both an engineer and a product-minded technologist.

#LI-DNI

About us:

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. 

About the Role: 

Franchise Business Consultants (FBC)  are the primary liaison between the company and the Home Instead network, providing consultancy to franchisees while continuing to protect and further the brand.  FBCs play a pivotal role in delivering real-time coaching, data-driven descriptive  action plans, and overseeing franchisees’ accountability and growth objectives.

As a Senior Franchise Business Consultant, you will serve as a strategic consultant to franchisees— leveraging data, insight, and coaching to drive business performance, operational excellence, and execution — helping the company accelerate growth and build a modern, performance-based franchise system, while expanding your impact as a trusted partner to franchisees.

This role requires availability during general company working hours but specific start and stop times are flexible based on geographical location.  Individuals are expected to manage their calendar and daily schedules, and Franchisees do not have input or access to FBC calendars.

Additionally, this role requires occasional travel and attendance, as requested, at key quarterly, semi-annual and annual events including regional meetings and franchise owner conference.  Finally, in this position individuals spend approximately 65% of the time engaging directly with franchisees  in their assigned book of business.

About the Team:

The Franchise Management  team is dedicated to fostering growth within the Home Instead Network by providing  advice and guidance to organizations to help them improve their performance, solve problems, and achieve their business goals.

As a Senior Franchise Business Consultant at Honor, you will: 

• Drive franchisee performance by analyzing business data, identifying opportunities, and partnering with franchisees to implement targeted action plans that improve quality of care and client experience as well as  improve revenue, profitability, and operational efficiency.
• Lead structured business reviews with franchise leadership teams, translating insights into clear priorities, measurable goals, and accountable next steps.
• Coach and influence franchisees to strengthen leadership capability, decision-making, and execution discipline across multiple locations.
• Accelerate adoption of systems and tools (e.g., data platforms, operational processes, and technology solutions) to increase visibility, consistency, and performance across the network.
• Collaborate cross-functionally with internal teams to align initiatives, pilot new strategies, and ensure franchisee needs and field insights inform enterprise decision-making.
• Exemplify core company leadership principles including:
• Mission First which is demonstrated by prioritizing decisions that improve long-term brand health and owner success, even when it’s harder in the short term
• Relentlessly Focus on Clients which is demonstrated by guiding franchisees to make decisions that improve client outcomes, connecting operational performance to quality of care and challenging franchisees when decisions may negatively impact client experience
• Fly High and Dive Deep which is demonstrated by leading high-level strategic conversations with franchisees, conducting deep-dive business reviews, reconciling data vs. anecdotal feedback (a key challenge you’ve already identified), and knowing when to coach vs. when to analyze
• Build Trust which is demonstrated by being a credible, honest advisor to franchise franchisees, delivering tough feedback (performance gaps, missed expectations), creating openness so franchisees, actually share real challenges, navigating conflict and alignment across HQ and franchisees

Success in this role is built on three things: staying grounded in client outcomes, operating at both the strategic and tactical level, and building trusted relationships that enable influence and performance.

We’re looking for you to bring:

• Required Bachelor of Arts degree 
• Preferred Masters of Business Administration, Healthcare Administration, Business Analytics / Data Science, Management / Strategy (MiM Programs)
• Desirable experience in Data / Analytics and Information Systems, Franchise Management and Management Consulting
• Desirable certifications in Data-related tools (e.g., BI platforms, analytics training), Project Management (PMP), Lean / Six Sigma, Franchise Management

The annual base  salary range for this role is $142,200- $158,000.  Individual compensation will be commensurate with the candidate's experience and qualifications.  

Base pay is just one part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including a zero cost plan for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.   We offer a generous time off program, Employee Assistance Program.

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief. 

You lead and build engineering teams to deliver MarTech solutions to our HomeInstead offices. You partner with Marketing, Product, and data to deliver innovation and scalable solutions for demand management. Your solutions drive our online Brand presentation and demand funnels. You own systems and integrations for our websites,  efficient ad spend, customer targeting and our pre-sale customer lead handling process. Each release from your team builds a website we’re proud of to connect us with new and potential clients and manage the sales operations processes for them to start care with us and to engage our services. You lead architecture, delivery and prioritizing development by customer voice, adoption potential, business impact, and architecture improvements. Drive product from concept to launch and operations. 

What are your Responsibilities?

Technical Competencies and Leadership:

• Passion to innovate in online brand and client engagement from AI driven SEO, structuring and targeting customer conversations, and brand exposure across ads and social content. 
• Develop and execute a robust technical strategy that encompasses development methodologies like Agile and Scrum, systems architecture, and extensive use of cloud platforms (AWS, Azure, Google Cloud).
• Lead and review the architecture of systems, ensuring best practices in code quality, managing technical debt, and implementing effective APIs and eventing strategies.
• Oversee the migration strategies from common marketing third-party (Salesforce, CDP, Talkdesk) to in-house solutions, ensuring seamless transition and integration.

Stakeholder Management:

• Partner with Sales and Product  to align delivery to identified Customer needs from regular Sales team conversations, data and process analysis, and industry best practices. Drive the voice of the customer with weekly “Sales Performance” sessions using your products to conduct deep dive operating reviews at the owner/franchise level.  
• Help define MarTech and Demand  architecture vision and then coordinate stakeholder requests and customer needs into product solutions complete with feedback loops, adoption plans, and collaborate on measured business impact projections.

• Lead project planning activities including sprint planning, resource allocation, setting timelines, budgeting, managing cross-team dependencies, and risk management.
• Ensure the delivery of projects on time and within budget, while managing the technical and business risks.

Team Development:

• Hire, align, and develop your team into defined roles with ongoing refinement of team charter and mission.
• Mentor and develop the team, promoting a healthy engineering culture and managing performance to foster engineering excellence and career development.

Operational Excellence:

• Be responsible for improving operational efficiency, managing technical operations, and ensuring system reliability to support business operations and growth.

Key results for this role:

• Increase sales performance results from efficient Ad Spend to organic traffic to lead conversion.
• Drive product adoption/satisfaction while lowering operating costs.
• Increase automated and AI powered applications
• Increase delivery cadence of new functionality and business value 

Required Skills

• Computer Science or Engineering focused undergraduate or master degree in computer science or equivalent experience in a technical company.
• Demonstrated leadership of one or more engineering teams in different size organizations from startup to scaled big tech to deliver initiatives and architecture.
• Demonstrated Software Management skills including design, feature prioritization, operations and successful deployment/release management delivering or growing online or SaaS products
• Building Customer focus informed from regular direct user interaction, industry monitoring, and observations across domains. High eq, empathy visible via UX in products built and the development process.
• Prioritization across multiple workstreams: Managing multiple goals, deadlines, timelines, scopes, and resources.
• Communication & Collaboration Skills: Ability to communicate effectively, particularly via written communication with both technical and non-technical team members from front line contributors to c-level leaders. 

Preferred Skills

• Familiarity with leading MarTech solutions including Google Ads, Talkdesk, Salesforce, Yext.
• Hiring, Development, Management of remote software engineers