HoneyBook
HoneyBook is the leading platform for independent business owners to manage their client flow and cash flow, streamlining all of the steps needed to sell and deliver personalized contracted services. By combining tools like billing, contracts and client communication, HoneyBook helps business owners get organized so they can provide an exceptional experience at every step. HoneyBook is trusted by service providers across the U.S. and Canada who have booked more than $12 billion in business on its platform.
Our award-winning culture is built on core values that drive everything we do, including putting people first. We know experience comes in many different forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.
The opportunity at HoneyBook is huge – our primary customers today are service-based small businesses and freelancers. Our company, like the members we serve, thrives on creativity and risk-taking; in nine years, we’ve become the biggest and the most widely recognized player in the small business and freelance space. To date, HoneyBook has raised $248M and is backed by investors such as Durable Capital Partners LP, Tiger Global Management, Battery Ventures, Zeev Ventures, 01 Advisors, Norwest Venture Partners, OurCrowd, and Citi Ventures.
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HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance—not replace—independent professionals, HoneyBook’s AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter.
Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.
What do our Support Specialists get to do?
Our Support Specialists are responsible for providing world class concierge-level customer support rendering support a key differentiator. The Support Specialist team (T3) is responsible for empowering T1 and T2 agents to successfully resolve member inquiries, and being members’ advocate internally by partnering with cross-functional teams on high impact initiatives to elevate member experience.
What's a day in the life of a Support Specialist like?
You'll be responsible for troubleshooting and handling escalations by either guiding T1 and T2 teams or following up with members via chat, email or phone call. You’ll be a HoneyBook product expert. You will own a specific function of Support and manage projects and/or programs to ensure our team is evolving to meet our business’ and members’ expectations. You will partner with Product, Engineering, Customer Success and other teams on high-impact company initiatives to elevate member experience and achieve our goal of Support being a key differentiator.
Please note, this role will require one weekend day as a part of your work week (Sunday-Thursday or Tuesday-Saturday) and we operate on a hybrid schedule, which necessitates working out of our San Francisco office location 3 days a week.
What experience and skills does the right person need to possess?
- 3+ years or equivalent experience in a customer support/customer service role, with at least 1 year of experience in a technical support role providing email, chat, and phone support
- Excellent written and verbal communication skills with the ability to break down complex concepts and articulate them effectively and in a friendly manner
- Strong attention to detail and highly organized
- Strong sense of ownership
- Experience in project/program management
- Patience, resilience, customer intuition, and grace under pressure
- Experience successfully resolving high-touch escalations
- Product-centered curiosity. We want a teammate that is determined to constantly improve HoneyBook and loves working with the Product and Engineering team
- Growth and experimental mindset - our team and our product are evolving rapidly, requiring us to develop new skills and take on new responsibilities
- Experience leveraging AI tools (ChatGPT, Claude, etc.) to optimize your work
Bonus Experience
- Intercom
- Working with BPOs
- FinTech
- Technical troubleshooting
The good stuff:
- Mission driven. You'll be joining more than just another startup--our members are at the heart of everything we do; in fact, we invite them to co-work in our office and collaborate with us on the product itself.
- Impact. We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box-thinking and innovation; be ready to fail fast and often!
- Compensation: We offer a competitive salary + meaningful equity to all employees.
- The salary range for this role is $72,000-$80,000.
- Benefits + Perks: From wellness programs to flexible paid time off and exceptional family leave policies, the health and happiness of our employees is foremost.
Our core values:
- People come first: We prioritize people as we explore opportunities and work through challenges.
- Raise the bar: We push for greatness—for ourselves, each other, and our members.
- Own it: Trust and ownership let us make decisions with confidence.
- We love what we do: We bring passion to our work and love what we create for our members.
- Keep it real: Authenticity, respect, and transparency are at our core.
The opportunity at HoneyBook is huge – our primary customers today are creative businesses that generate in aggregate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures and 01 Advisors.
Applicant Information
When you apply for a job or an independent contractor/agent position with HoneyBook, we collect the information that you provide in connection with your application. This includes name, contact information, professional credentials and skills, educational and work history, and other information that may be included in a resume or provided during interviews (which may be recorded). This may also include demographic or diversity information that you voluntarily provide. We may also conduct background checks and receive related information.
We use applicants’ information to facilitate our recruitment activities and process applications, including evaluating candidates and monitoring recruitment statistics. We use successful applicants’ information to administer the employment or independent contractor relationship. We may also use and disclose applicants’ information (a) to improve our Services, (b) as otherwise necessary to comply with relevant laws, (c) to respond to subpoenas or warrants served on HoneyBook, and (d) to protect and defend the rights or property of HoneyBook or others.
Ready to apply?
Apply to HoneyBook
HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance—not replace—independent professionals, HoneyBook’s AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter.
Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.
Reporting to our Director of Member Experience, as our Support Manager you will oversee our team of Support Specialists as well as our BPO (Business Process Outsourcing). We are looking for an experienced customer support leader with a growth mindset and a high EQ to ensure we continue to deliver the highest quality of service to our members (customers) and the team.
Here are some of the things you will do:
Lead a team
- Manage the day-to-day operations of a multi-tiered support team, ensuring the team consistently meets and exceeds goals and objectives
- Oversee our relationship with an external account set-up team, including establishing processes, assuring quality, and surfacing their feedback to our product team
- Provide mentorship, career development, and ongoing feedback of direct reports in regular weekly 1:1s, managing time off requests and performance issues, and providing support/resolution to blockers to ensure employee enablement and success, as well as positive team morale
- Mentor the team in effectively troubleshooting our most advanced technical and non technical issues
- Occasionally, you will need you to jump into the support queues to assist members or be available on weekends to support the team
Elevate support operations and collaborate cross-functionally
- Establish policy and operation guidance based on best practices
- Create playbooks and document standard operating procedures, including policies, knowledge sharing, and documentation
- Set standards and management of SLAs and effectively communicate with internal and external stakeholders within determined SLA, and efficient follow-ups to resolution
- Manage the support ticket process (Jira) ensuring SLAs are achieved and implement process improvement changes when needed
- Collaborate cross-functionally across product, engineering, marketing, and education teams to resolve member and team blockers
- Communicate progress regularly with our members and internal teams including post mortem, root cause analysis, and preventive/corrective actions
- Keep accurate records and document customer service actions and discussions, and report back on results
- Initiate and lead evergreen policies and processes
Vendor Management
- Manage BPO partner and execute strategy for scaling a multi-tiered support team
- Provide best practices and context to BPO to achieve desired outcomes
- Meet regularly with BPO for performance updates and address issues and blockers
In addition to successfully executing the responsibilities above, you will be expected to:
- Understand HB's positioning in the broader market and leverage that knowledge to advise direct reports, peers and management
- Understand the competitive landscape as well as HoneyBook's strengths and weaknesses
- Leverage product and internal processes knowledge in order to influence change, mentor, problem solve and handle customer escalations
- Leverage AI tools like (Claude, ChatGPT, ScoreBuddy, Unwrap, Bagel) to boost team productivity and enhance decision making
- Foster AI fluency on your team by encouraging them to experiment with various AI tools and share their findings
Here is what we’re looking for in a candidate:
- 7+ years working experience in customer support roles with at least 5 years’ experience leading customer support teams
- Growth mindset and a sense of ownership. You’ve owned your domain, you’ve tackled problems head on, and you’ve made a difference in things large and small with no task or project being beneath you
- Empathetic leadership, mentorship, and coaching skills
- Experience partnering across teams including, but not limited to Engineering, Product Education, Marketing, Finance and C-level executives
- Hands-on experience with AI tools and a proactive approach to integrating AI solutions that improve individual and team performance
- A strong understanding of Incident and Escalation Management, and advanced troubleshooting skills
- Exceptional verbal and written communication skills to inform, help, and advise team members and HoneyBook members clearly
- Strong critical thinking skills
- Strong organization and multitasking skills
- Experience with customer support tools; we use Intercom
- Experience rapidly scaling support teams and managing a tiered support team, both in-house and outsourced
Please keep in mind that we operate on a hybrid schedule and are not open to remote work at this time.
The good stuff:
- Mission-driven: You'll be joining more than just another startup. Our members’ success is at the heart of everything we do.
- Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often!
- Benefits & perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost.
- Compensation: We offer a competitive salary and meaningful equity grants.
- $123,000 - $137,000 base compensation
- $123,000 - $137,000 base compensation
Our core values:
People come first: We prioritize people as we explore opportunities and work through challenges.
Raise the bar: We push for greatness—for ourselves, each other, and our members.
Own it: Trust and ownership let us make decisions with confidence.
We love what we do: We bring passion to our work and love what we create for our members.
Keep it real: Authenticity, respect, and transparency are at our core.
The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors.
Applicant Information
When you apply for a job or an independent contractor/agent position with HoneyBook, we collect the information that you provide in connection with your application. This includes name, contact information, professional credentials and skills, educational and work history, and other information that may be included in a resume or provided during interviews (which may be recorded). This may also include demographic or diversity information that you voluntarily provide. We may also conduct background checks and receive related information.
We use applicants’ information to facilitate our recruitment activities and process applications, including evaluating candidates and monitoring recruitment statistics. We use successful applicants’ information to administer the employment or independent contractor relationship. We may also use and disclose applicants’ information (a) to improve our Services, (b) as otherwise necessary to comply with relevant laws, (c) to respond to subpoenas or warrants served on HoneyBook, and (d) to protect and defend the rights or property of HoneyBook or others.
Ready to apply?
Apply to HoneyBook
HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance—not replace—independent professionals, HoneyBook’s AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter.
Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.
About the role:
We’re looking for a strategic Senior HR Business Partner to support our US-based teams and play a pivotal role in shaping HoneyBook’s culture and scaling our people strategy, reporting to the Director of HRBP in Tel Aviv.
You’ll partner with senior leaders to drive high-impact, company-wide initiatives that empower teams, support growth, and bring our core values to life. Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. At HoneyBook, putting People First isn’t just an HR philosophy- it’s a company-wide mindset that guides how we lead, build, and grow together. This is a unique opportunity to join a mission-driven company where people and culture are at the heart of everything we do and to help shape the way we scale with intention, care, and impact.
This role is hybrid to our SF office, 3 days per week in office.
Here are some things you’ll be working on:
- Be a strategic partner: Collaborate with senior leaders to understand business goals and translate them into impactful people strategies that foster team health, engagement, and performance.
- Lead organizational change: Support teams through org design, change management, and cultural transformation—ensuring alignment, clarity, and smooth transitions.
- Advise on employee relations: Be a trusted point of contact for employee concerns, guiding managers through complex people matters with empathy, professionalism, and discretion.
- Drive core HR programs: Own and implement initiatives like performance management, compensation planning, recognition, and employee engagement programs that reinforce our values and business objectives.
- Stay ahead of the curve: Monitor trends in the talent and HR space, using data-driven insights to refine our strategy and keep HoneyBook competitive.
Here’s what you’ll need:
- 8+ years of experience as an HR Business Partner, preferably in a tech or high-growth environment
- Strong strategic thinking and creative problem-solving skills.
- Experience supporting US-based teams and knowledge of US employment law
- Outstanding communication skills—clear, confident, and empathetic, able to influence across all levels and work effectively in a global, cross-cultural environment.
- Excellent communication, coaching, and stakeholder management skills
- Collaborative mindset, with a flexible, can-do attitude—especially when partnering with cross-functional teams.
- High adaptability and resilience—you thrive in fast-paced, ever-evolving environments.
- Strong analytical mindset and experience leveraging people data
- Excellent communication, coaching, and stakeholder management skills
The good stuff:
- Mission-driven: You'll be joining more than just another startup. Our members’ success is at the heart of everything we do.
- Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often!
- Compensation: We offer a competitive salary and meaningful equity grants.
- Base pay is $165-$190k, depending on experience and skills.
- Benefits & perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost.
Our core values:
- People come first: We prioritize people as we explore opportunities and work through challenges.
- Raise the bar: We push for greatness—for ourselves, each other, and our members.
- Own it: Trust and ownership let us make decisions with confidence.
- We love what we do: We bring passion to our work and love what we create for our members.
- Keep it real: Authenticity, respect, and transparency are at our core.
The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors.
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Applicant Information
When you apply for a job or an independent contractor/agent position with HoneyBook, we collect the information that you provide in connection with your application. This includes name, contact information, professional credentials and skills, educational and work history, and other information that may be included in a resume or provided during interviews (which may be recorded). This may also include demographic or diversity information that you voluntarily provide. We may also conduct background checks and receive related information.
We use applicants’ information to facilitate our recruitment activities and process applications, including evaluating candidates and monitoring recruitment statistics. We use successful applicants’ information to administer the employment or independent contractor relationship. We may also use and disclose applicants’ information (a) to improve our Services, (b) as otherwise necessary to comply with relevant laws, (c) to respond to subpoenas or warrants served on HoneyBook, and (d) to protect and defend the rights or property of HoneyBook or others.
Ready to apply?
Apply to HoneyBook