HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance—not replace—independent professionals, HoneyBook’s AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter.

Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.

What do our Support Specialists get to do?

Our Support Specialists are responsible for providing world class concierge-level customer support rendering support a key differentiator. The Support Specialist team (T3) is responsible for empowering T1 and T2 agents to successfully resolve member inquiries, and being members’ advocate internally by partnering with cross-functional teams on high impact initiatives to elevate member experience.  

What's a day in the life of a Support Specialist like?

You'll be responsible for troubleshooting and handling escalations by either guiding T1 and T2 teams or following up with members via chat, email or phone call. You’ll be a HoneyBook product expert. You will own a specific function of Support and manage projects and/or programs to ensure our team is evolving to meet our business’ and members’ expectations. You will partner with Product, Engineering, Customer Success and other teams on high-impact company initiatives to elevate member experience and achieve our goal of Support being a key differentiator. 

Please note, this role will require one weekend day as a part of your work week (Sunday-Thursday or Tuesday-Saturday) and we operate on a hybrid schedule, which necessitates working out of our San Francisco office location 3 days a week.

What experience and skills does the right person need to possess?

• 3+ years or equivalent experience in a customer support/customer service role, with at least 1 year of experience in a technical support role providing email, chat, and phone support
• Excellent written and verbal communication skills with the ability to break down complex concepts and articulate them effectively and in a friendly manner
• Strong attention to detail and highly organized
• Strong sense of ownership
• Experience in project/program management
• Patience, resilience, customer intuition, and grace under pressure
• Experience successfully resolving high-touch escalations
• Product-centered curiosity. We want a teammate that is determined to constantly improve HoneyBook and loves working with the Product and Engineering team
• Growth and experimental mindset - our team and our product are evolving rapidly, requiring us to develop new skills and take on new responsibilities  
• Experience leveraging AI tools (ChatGPT, Claude, etc.) to optimize your work

Bonus Experience

• Intercom
• Working with BPOs
• FinTech
• Technical troubleshooting

The good stuff:

• Mission driven. You'll be joining more than just another startup--our members are at the heart of everything we do; in fact, we invite them to co-work in our office and collaborate with us on the product itself.
• Impact. We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box-thinking and innovation; be ready to fail fast and often!
• Compensation: We offer a competitive salary + meaningful equity to all employees. 
• The salary range for this role is $72,000-$80,000. 
• Benefits + Perks: From wellness programs to flexible paid time off and exceptional family leave policies, the health and happiness of our employees is foremost.

Our core values:

• People come first: We prioritize people as we explore opportunities and work through challenges.
• Raise the bar: We push for greatness—for ourselves, each other, and our members.
• Own it: Trust and ownership let us make decisions with confidence.
• We love what we do: We bring passion to our work and love what we create for our members.
• Keep it real: Authenticity, respect, and transparency are at our core.

The opportunity at HoneyBook is huge – our primary customers today are creative businesses that generate in aggregate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures and 01 Advisors.

HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance—not replace—independent professionals, HoneyBook’s AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter.

Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership and have a growth mindset. We know experience comes in many different forms, some visible on your resume, others not. If you thrive in a fast-paced, intellectually-charged, people focused environment and have similar experience to what we are looking for, we encourage you to apply.

Our Design department is a multi-disciplinary team of Product Design, Content Design, Brand Design, Marketing Design and User Research.  Together, we work to create cohesive, thoughtful experiences that support both our customers and our business.

About the role:

As a Senior/Staff Marketing Designer at HoneyBook, you’ll operate at a highly strategic level, shaping not just individual campaigns, but the systems, narratives, and creative standards that guide how HoneyBook shows up across marketing.

This role is ideal for a senior IC who combines exceptional craft with big-picture thinking, strong cross-functional influence, and comfort using AI-powered tools to accelerate ideation, execution, and iteration. You’ll be deeply involved in setting direction, partnering with leadership, and elevating the quality and impact of marketing design across the organization.

In this role, you will:

• Lead the creative direction for major marketing initiatives, campaigns, and launches across channels
• Define and evolve scalable design systems, templates, and frameworks that enable speed and consistency across marketing
• Partner closely with marketing and product to translate business strategy into compelling creative vision
• Design and oversee high-impact experiences such as landing pages, paid campaigns, lifecycle moments, and brand storytelling surfaces
• Use AI tools to enhance creative exploration, concepting, production efficiency, and iteration—setting best practices for the team
• Review and elevate work across the marketing design team, providing thoughtful feedback and mentorship
• Balance brand expression with performance outcomes, using insights, testing, and experimentation to inform decisions
• Identify opportunities to improve workflows, tooling, and processes to scale marketing design impact
• Act as a trusted creative partner and thought leader across the organization
  
  

What we’re looking for:

• 6+ years of professional experience in marketing, brand, and digital design, with demonstrated senior-level impact
• A strong portfolio showcasing strategic thinking, visual excellence, and systems-level design across digital marketing channels
• Expert proficiency in tools such as Figma, Adobe Photoshop, Illustrator, and emerging AI-powered creative tools
• Proven ability to influence cross-functional partners and contribute to high-level creative and business decisions
• Experience designing for performance-driven marketing while maintaining strong brand storytelling
• A proactive, self-directed designer who thrives in ambiguity and takes ownership of outcomes
• Strong communication skills, with the ability to articulate creative rationale to diverse stakeholders
• Highly organized, detail-oriented, and comfortable managing complex, multi-threaded initiative
• Strong written and spoken English

Nice to haves:  

• Experience helping teams adopt or scale AI-assisted design workflows
• Experience mentoring senior designers or acting as a creative lead.

The good stuff:

Mission-driven: You'll be joining more than just another startup - our members are at the heart of everything we do.Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often!Compensation: We offer a competitive salary + meaningful equity based on merit.Benefits + Perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees is foremost.

Our core values:

People come first: We prioritize people as we explore opportunities and work through challenges.
Raise the bar: We push for greatness—for ourselves, each other, and our members.
Own it: Trust and ownership let us make decisions with confidence.
We love what we do: We bring passion to our work and love what we create for our members.
Keep it real: Authenticity, respect, and transparency are at our core.

The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors.

Follow us on Medium, BuiltIn and Instagram to catch the latest stories about HoneyBook.

• 7+ years of experience in Software Engineering.
• Strong understanding of reliability, scalability, and system design.
• Test-oriented problem solver.
• Enthusiasm for working on critical infrastructure and serving product teams across the organization.
• Strong ownership mindset and ability to drive projects end-to-end.
• Team player, strong communication skills, egoless, transparent and positive attitude.
• Ability to see the big picture: HoneyBook is on a mission to improve how independent businesses operate and grow.
• Experience building financial systems or products - an advantage.

The good stuff:

Mission-driven: You'll be joining more than just another startup. Our members’ success is at the heart of everything we do.Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often!Compensation: We offer a competitive salary and meaningful equity grants.Benefits & perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost.

Our core values:

People come first: We prioritize people as we explore opportunities and work through challenges.Raise the bar: We push for greatness—for ourselves, each other, and our members.Own it: Trust and ownership let us make decisions with confidence.We love what we do: We bring passion to our work and love what we create for our members.Keep it real: Authenticity, respect, and transparency are at our core.

The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors.

Follow us on Medium, BuiltIn and Instagram to catch the latest stories about HoneyBook.

HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance—not replace—independent professionals, HoneyBook’s tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter.

Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.

We’re looking for a Staff UX Researcher who brings a proven ability to lead high-impact research, shape product strategy, and guide cross-functional priorities through insight and collaboration. In this role, you’ll take ownership of complex, multi-method research initiatives that influence decisions across product, design, engineering, marketing, and analytics. You’ll operate as a strategic partner to frame problems, align teams, and elevate the role of research in delivering outcomes that serve both member needs and business goals.

Our research team is close-knit, collaborative, and supportive. We each bring unique strengths and interests to the group and encourage each other to grow in our craft every day.

This role is hybrid to our New York hub, 3 days per week. 

Here are some of the things you will do as a HoneyBook Staff UX Researcher:

• Own complex, multi-method research initiatives end-to-end, from framing and planning through execution and synthesis to shape product direction and cross-functional priorities.
• Generate rigorous, actionable insights that drive confident decision-making and reflect the real needs of members and the business.
• Craft compelling narratives that connect research insights to product and business strategy, adapting communication to build alignment across executive and cross-functional audiences.
• Align cross-functional teams around research goals, decisions, and priorities, facilitating shared understanding and team-wide ownership of outcomes.
• Continuously evolve your research craft by staying current on industry trends and applying new methods, tools, and approaches to improve team effectiveness.
• Leverage AI to streamline the research process, such as participant outreach, data analysis, synthesis, and reporting while using your expertise to ensure outputs are completely accurate, interpretable, and methodologically sound.
• Influence department-level decisions by championing user research, aligning insights with company priorities, and proactively identifying emerging opportunities grounded in member needs and emerging trends.

Here is what we’re looking for in a candidate: 

• Demonstrated ability to set research direction and strategy by proactively identifying opportunities, framing problems, and guiding teams toward impactful, insight-driven decisions that are aligned with member needs and company objectives.
• Highly skilled at defining research execution strategies, scoping multi-phase projects, and aligning cross-functional teams on priorities and tradeoffs.
• Proven ability to synthesize complex research findings and craft compelling narratives that influence decisions across cross-functional and executive audiences.
• Proven ability to operate effectively under pressure and ambiguity, with a track record of setting boundaries, cutting through noise, and enabling teams to engage productively with research.
• A forward-thinking mindset around AI, with the ability to leverage AI tools in your workflow while staying current and bringing perspective on how AI can enhance your research processes and team effectiveness over time.
• Experience establishing practices and standards that improve research quality, insight communication, and team alignment.

Here is what is needed:

• At least 5 years of hands-on experience owning complex UX research initiatives spanning multiple workstreams and cross-functional stakeholders using a variety of qualitative and quantitative research methods.
• Exceptional written, visual, and verbal communication skills to share study plans, findings, and implications with clarity, persuasion, and adaptability for different audiences.
• Excellent problem-solving skills and the ability to navigate ambiguity and complexity, while guiding teams toward clarity and impact.
• Experience coaching and elevating peers across functions by modeling research excellence, scaling best practices, and fostering growth via feedback and mentorship.
• Flexibility to collaborate across time zones with remote teammates and members, and occasional travel to meet in person.
• Experience with a variety of UX research-related tools, such as Qualtrics, Ballpark, UserTesting, User Interviews, and Great Question.
• A master's degree, PhD, or equivalent in sociology, psychology, human-computer interaction, or related field is preferred.

The good stuff:

• Mission-driven: You'll be joining more than just another startup. Our members’ success is at the heart of everything we do.

• Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often!
• Compensation: We offer a competitive salary and meaningful equity grants.
• Base pay is $155k - $175k, depending on experience and skills. 
• Benefits & perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost.

Our core values:

People come first: We prioritize people as we explore opportunities and work through challenges.
Raise the bar: We push for greatness—for ourselves, each other, and our members.
Own it: Trust and ownership let us make decisions with confidence.
We love what we do: We bring passion to our work and love what we create for our members.
Keep it real: Authenticity, respect, and transparency are at our core.

The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors.

Follow us on Medium, BuiltIn and Instagram to catch the latest stories about HoneyBook. 

HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance—not replace—independent professionals, HoneyBook’s AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter.

Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.

Reporting to our Director of Member Experience, as our Support Manager you will oversee our team of Support Specialists as well as our BPO (Business Process Outsourcing). We are looking for an experienced customer support leader with a growth mindset and a high EQ to ensure we continue to deliver the highest quality of service to our members (customers) and the team.

Here are some of the things you will do:

Lead a team

• Manage the day-to-day operations of a multi-tiered support team, ensuring the team consistently meets and exceeds goals and objectives
• Oversee our relationship with an external account set-up team, including establishing processes, assuring quality, and surfacing their feedback to our product team
• Provide mentorship, career development, and ongoing feedback of direct reports in regular weekly 1:1s, managing time off requests and performance issues, and providing support/resolution to blockers to ensure employee enablement and success, as well as positive team morale
• Mentor the team in effectively troubleshooting our most advanced technical and non technical issues
• Occasionally, you will need you to jump into the support queues to assist members or be available on weekends to support the team 

Elevate support operations and collaborate cross-functionally

• Establish policy and operation guidance based on best practices
• Create playbooks and document standard operating procedures, including policies, knowledge sharing, and documentation
• Set standards and management of SLAs and effectively communicate with internal and external stakeholders within determined SLA, and efficient follow-ups to resolution
• Manage the support ticket process (Jira) ensuring SLAs are achieved and implement process improvement changes when needed
• Collaborate cross-functionally across product, engineering, marketing, and education teams to resolve member and team blockers
• Communicate progress regularly with our members and internal teams including post mortem, root cause analysis, and preventive/corrective actions
• Keep accurate records and document customer service actions and discussions, and report back on results
• Initiate and lead evergreen policies and processes

Vendor Management

• Manage BPO partner and execute strategy for scaling a multi-tiered support team
• Provide best practices and context to BPO to achieve desired outcomes
• Meet regularly with BPO for performance updates and address issues and blockers
  
  

In addition to successfully executing the responsibilities above, you will be expected to:

• Understand HB's positioning in the broader market and leverage that knowledge to advise direct reports, peers and management 
• Understand the competitive landscape as well as HoneyBook's strengths and weaknesses 
• Leverage product and internal processes knowledge in order to influence change, mentor, problem solve and handle customer escalations
• Leverage AI tools like (Claude, ChatGPT, ScoreBuddy, Unwrap, Bagel) to boost team productivity and enhance decision making
• Foster AI fluency on your team by encouraging them to experiment with various AI tools and share their findings
  
  

Here is what we’re looking for in a candidate:

• 7+ years working experience in customer support roles with at least 5 years’ experience leading customer support teams
• Growth mindset and a sense of ownership. You’ve owned your domain, you’ve tackled problems head on, and you’ve made a difference in things large and small with no task or project being beneath you  
• Empathetic leadership, mentorship, and coaching skills
• Experience partnering across teams including, but not limited to Engineering, Product Education, Marketing, Finance and C-level executives
• Hands-on experience with AI tools and a proactive approach to integrating AI solutions that improve individual and team performance
• A strong understanding of Incident and Escalation Management, and advanced troubleshooting skills
• Exceptional verbal and written communication skills to inform, help, and advise team members and HoneyBook members clearly 
• Strong critical thinking skills
• Strong organization and multitasking skills
• Experience with customer support tools; we use Intercom
• Experience rapidly scaling support teams and managing a tiered support team, both in-house and outsourced

Please keep in mind that we operate on a hybrid schedule and are not open to remote work at this time. 

 The good stuff:

• Mission-driven: You'll be joining more than just another startup. Our members’ success is at the heart of everything we do.
• Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often!
• Benefits & perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost.
• Compensation: We offer a competitive salary and meaningful equity grants.
  • $123,000 - $137,000 base compensation
    

Our core values:

People come first: We prioritize people as we explore opportunities and work through challenges.
Raise the bar: We push for greatness—for ourselves, each other, and our members.
Own it: Trust and ownership let us make decisions with confidence.
We love what we do: We bring passion to our work and love what we create for our members.
Keep it real: Authenticity, respect, and transparency are at our core.

The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors.

Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.

Here are a few of the things you will do:

We're looking for a Sr. Staff Product Manager who has built products from the ground up. You'll lead new AI-powered ventures within HoneyBook, owning multiple bets at once — some need to be built from scratch, others are live and need to find product-market fit. Your job is to cut through ambiguity to create product clarity, build the tools and systems that let your team operate at speed, and work cross-functionally to drive each product from ideation through PMF and into growth.

Here is what we’re looking for in a candidate: 

• Operates in ambiguity and adapts to change When the problem isn't fully defined, you don't wait — you make your assumptions explicit, pressure-test them fast, and move. You catch mistakes early, adjust, and always have a point of view on what's shifting in the market and why it matters.
• Goal-setting and defining success You define what winning looks like before work starts — in concrete terms, not vibes. You push back when goals are fuzzy and hold the line when "done" starts quietly moving.
• Tradeoff judgment You make hard calls and own them. You know you can't have everything, and you're clear about what you're trading away and why.
• AI-driven velocity You build tools and workflows that embed your thinking — your goals, your logic, your standards — so your team can make good decisions without waiting on you. The bottleneck isn't you. That's the point.
• Commercial instincts You care about the business, not just the product. You think in pricing, margins, and whether what you're building makes economic sense — not just whether users love it.
• Builder energy You'd rather put something rough in front of a user than write another page of specs.
• Customer obsession You talk to customers constantly — not as a ritual, but because you actually want to know. You can tell a real pattern from a loud opinion.
• High ownership If it's your problem, you solve it..

Here is what is needed:

• 8+ years of product management experience
• Proven track record of building 0-to-1 products — from idea to launch to scale
• Deep B2C background — you understand consumer behavior, retention, and what it takes to earn a user's habit
• Experience working in or alongside high-performing teams where the bar was high and the pace was real
• AI-driven, passionate about leveraging AI tools and technologies to build smarter, more efficient user experiences.

Our core values:

People come first: We prioritize people as we explore opportunities and work through challenges.Raise the bar: We push for greatness—for ourselves, each other, and our members.Own it: Trust and ownership let us make decisions with confidence.We love what we do: We bring passion to our work and love what we create for our members.Keep it real: Authenticity, respect, and transparency are at our core.

The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors.

Follow us on Medium, BuiltIn and Instagram to catch the latest stories about HoneyBook.

HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance—not replace—independent professionals, HoneyBook’s AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter.

Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.

About the role: 

We’re looking for a strategic Senior HR Business Partner to support our US-based teams and play a pivotal role in shaping HoneyBook’s culture and scaling our people strategy, reporting to the Director of HRBP in Tel Aviv. 

You’ll partner with senior leaders to drive high-impact, company-wide initiatives that empower teams, support growth, and bring our core values to life. Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. At HoneyBook, putting People First isn’t just an HR philosophy- it’s a company-wide mindset that guides how we lead, build, and grow together. This is a unique opportunity to join a mission-driven company where people and culture are at the heart of everything we do and to help shape the way we scale with intention, care, and impact.

This role is hybrid to our SF office, 3 days per week in office.

Here are some things you’ll be working on:

• Be a strategic partner: Collaborate with senior leaders to understand business goals and translate them into impactful people strategies that foster team health, engagement, and performance.
• Lead organizational change: Support teams through org design, change management, and cultural transformation—ensuring alignment, clarity, and smooth transitions.
• Advise on employee relations: Be a trusted point of contact for employee concerns, guiding managers through complex people matters with empathy, professionalism, and discretion.
• Drive core HR programs: Own and implement initiatives like performance management, compensation planning, recognition, and employee engagement programs that reinforce our values and business objectives.
• Stay ahead of the curve: Monitor trends in the talent and HR space, using data-driven insights to refine our strategy and keep HoneyBook competitive.

Here’s what you’ll need:

• 8+ years of experience as an HR Business Partner, preferably in a tech or high-growth environment
• Strong strategic thinking and creative problem-solving skills.
• Experience supporting US-based teams and knowledge of US employment law
• Outstanding communication skills—clear, confident, and empathetic, able to influence across all levels and work effectively in a global, cross-cultural environment.
• Excellent communication, coaching, and stakeholder management skills
• Collaborative mindset, with a flexible, can-do attitude—especially when partnering with cross-functional teams.
• High adaptability and resilience—you thrive in fast-paced, ever-evolving environments.
• Strong analytical mindset and experience leveraging people data
• Excellent communication, coaching, and stakeholder management skills

The good stuff:

• Mission-driven: You'll be joining more than just another startup. Our members’ success is at the heart of everything we do.
• Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often!
• Compensation: We offer a competitive salary and meaningful equity grants.
  • Base pay is $165-$190k, depending on experience and skills. 
• Benefits & perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost.

Our core values:

• People come first: We prioritize people as we explore opportunities and work through challenges.
• Raise the bar: We push for greatness—for ourselves, each other, and our members.
• Own it: Trust and ownership let us make decisions with confidence.
• We love what we do: We bring passion to our work and love what we create for our members.
• Keep it real: Authenticity, respect, and transparency are at our core.

The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors.

Follow us on Medium, BuiltIn and Instagram to catch the latest stories about HoneyBook. 

HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance—not replace—independent professionals, HoneyBook’s AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter.

Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.

We are looking for a talented Architect to join us. As a Data Architect, you will be the organizational point of contact for all things related to data persistence and architecture. You will work closely with engineering teams across the Product, Platform, and Data groups to design, govern, and evolve our data models, databases, and data-related systems. Your goal will be to ensure scalability, reliability, security, and efficiency for all data storage and retrieval across the organization.

A few of the things you will do:

• Be the primary point of contact and subject matter expert for data persistence across the entire engineering organization.
• Define and govern the data architecture strategy, standards, and best practices for relational, NoSQL, and data warehouse systems.
• Partner with engineering teams from product, platform, and data groups to design and implement scalable and robust data models for new and existing services.
• Lead the design and optimization of the organization’s data flows. You will help to ensure that data moves efficiently, consistently, and with high quality across all systems and domains.
• Evaluate and recommend new technologies and data solutions to meet evolving business needs.
• Drive initiatives to improve data quality, consistency, and integrity across all production systems, from ideation to hands-on execution.
• Establish, maintain, and communicate documentation for all data models and architectural decisions.

What is needed:

• 8+ years of experience in software engineering, with at least 3+ years in a dedicated Data Architect or Principal Database Engineer role.
• Deep expertise in designing and scaling complex transactional and analytical data systems (e.g., PostgreSQL, MySQL, NoSQL databases like Cassandra or MongoDB).
• Strong understanding of distributed systems, microservices architecture, and their impact on data persistence.
• Excellent collaboration and communication skills, with the ability to influence technical decisions across the organization.
• Grasp of the big picture: HoneyBook is on a mission to improve the way our users work and to revolutionize the entire events industry.
• Team player with strong communication skills, an egoless and transparent approach, and a positive attitude.

The good stuff:

• Mission-driven: You'll be joining more than just another startup - our members are at the heart of everything we do.
• Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often!
• Compensation: We offer a competitive salary + meaningful equity based on merit.
• Benefits + Perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees is foremost.

Our core values:

People come first: We prioritize people as we explore opportunities and work through challenges.
Raise the bar: We push for greatness—for ourselves, each other, and our members.
Own it: Trust and ownership let us make decisions with confidence.
We love what we do: We bring passion to our work and love what we create for our members.
Keep it real: Authenticity, respect, and transparency are at our core.

The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors.

Follow us on Instagram, Facebook and Medium and catch the latest stories about HoneyBook. Read about what our employees are saying about us on Glassdoor.

HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance—not replace—independent professionals, HoneyBook’s AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter.

Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.

We are on the search for a Marketing Data Analyst who will join our Data team in Tel Aviv. As a Marketing Data Analyst in a Data-Driven company, you will have a significant opportunity for impact and drive the company to new heights. You will influence decision-making processes throughout marketing budget decisions, new user journeys, be a partner to cross-functional teams within data, marketing & Top of Funnel, and drive strategic business decisions that shape the direction of the company. 

 Here are a few of the things you will do:

• Own end-to-end analytics for marketing and product growth initiatives, directly supporting business strategy and growth, including and not limited to acquisition, lifecycle, and user onboarding.
• Act as the primary data owner for the planning, monitoring, and measuring a variety of marketing initiatives, ensuring accuracy, consistency, and trust in decision-making across stakeholders, enabling your stakeholders to learn from data and iterate with confidence.
• Translate complex datasets from multiple sources into clear, actionable insights with measurable business impact.
• Proactively initiate and perform ad hoc research and deep-dive analyses to surface unknown business opportunities to inform strategic and operational decisions.
• Partner with marketing, product, finance and company leadership to drive cross-functional, data-driven outcomes.
• Design, improve, and scale analytics infrastructure, data pipelines, and workflows to suit your analytics needs; work hands-on using tools such as SQL, DBT, Looker, and partner closely with Data Engineering and Data Science teams.
• Design, execute, and evaluate A/B tests using rigorous statistical methods and well-defined KPIs, including ownership of appropriate KPI selection.
• Present insights and recommendations to senior stakeholders with clarity and influence, through written communication, presentations, and via dashboards.
• Contribute expertise to shared analytics standards, best practices, and knowledge forums (e.g., Data Guild).

Interested? Here's what we're looking for:

• 3+ years of experience in data analytics roles with expert SQL skills and data visualization tools - Looker, Tableau, PBI, Omni, etc.
• 2+ years of experience working in the marketing data analytics field.
• Proven track record collaborating with teams to leverage data-driven insights to improve performance.
• You have a bias towards action; you don’t wait for someone to tell you what to do and are comfortable working with ambiguity.
• You don’t stop once you pull the data; you love turning numbers into actionable insights.
• You’re a strong communicator and have an art for communicating complex findings in a simple way.
• Your thinking is structured, and you have excellent intuition for numbers and data.
• And most importantly, you believe in HoneyBook’s mission and know how you will contribute to our success.

The good stuff:

• Mission-driven: You'll be joining more than just another startup - our members are at the heart of everything we do.
• Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often!
• Compensation: We offer a competitive salary + meaningful equity based on merit.
• Benefits + Perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees is foremost.

Our core values:

• People come first - As we explore opportunities and work through challenges.
• Raise the bar - We push for greatness - for ourselves and our members.
• Own it - Trust and ownership let us make decisions with confidence.
• We love what we do - And what we create for our members.
• Keep it real - Authenticity, respect and transparency are at our core.

The opportunity at HoneyBook is huge – our primary customers today are creative businesses that generate in aggregate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures and 01 Advisors.

Follow us on Instagram, Facebook and Medium and catch the latest stories about HoneyBook. Read about what our employees are saying about us on Glassdoor.

HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance—not replace—independent professionals, HoneyBook’s AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter.

Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.

We’re looking for a Product Marketing Lead to join our growing team in Tel Aviv. In this role, you’ll develop strategies and go-to-market (GTM) plans that drive product adoption, engagement, and growth across key segments and industries.

You’ll work cross-functionally with different Product and Marketing teams to ensure our market and our existing members not only understand what we build, but love using it. You’ll own positioning, messaging, and market insights that shape how we bring HoneyBook to market and create real impact.

This is a hands-on role that requires both strategic thinking and flawless execution -  turning insights into campaigns that move the needle.

AI Fluency is a Must
At HoneyBook, AI Fluency means being able to leverage AI tools and automations to dramatically accelerate your work — turning processes that once took days into hours (or less). It’s the ability to communicate ideas not just with words, but through prototypes, visual mockups, and AI-generated demos or clips that bring concepts to life.
We know not everyone has worked in an AI-first culture like HoneyBook’s — and that’s okay. What matters most is a proven track record of curiosity, experimentation, and self-driven learning when it comes to new technologies.

 Here are a few of the things you will do:

• Develop and execute GTM strategies and campaigns for priority segments and verticals.
• Define clear product positioning, messaging, and value propositions that differentiate HoneyBook in the market.
• Partner with Product Managers to align on roadmaps and build adoption strategies for new features and launches.
• Lead cross-functional teams to execute marketing programs that drive awareness, consideration, and conversion.
• Conduct market and customer research to uncover insights, pain points, and barriers to adoption.
• Build vertical buyer personas and map customer journeys to inform strategy and optimize campaigns.
• Monitor and analyze adoption, funnel conversion, and competitive trends to continuously improve performance.
• Create marketing content tailored to different customer segments.
• Develop testing and learning plans to refine GTM initiatives over time.

Here is what is needed:

• 8+ years of experience, including at least 4 years in a Product Marketing role in a B2C/B2B2C SaaS company.
• Proven track record of developing and executing multi-channel GTM strategies that drive measurable results.
• Strong stakeholder management skills with the ability to collaborate across Product, Marketing, and GTM teams.
• Excellent storytelling and communication skills (native-level English proficiency, verbal and written).
• Analytical mindset, with experience using data to generate insights and recommendations.
  
  

The good stuff:

Mission-driven: You'll be joining more than just another startup - our members are at the heart of everything we do.Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often!Compensation: We offer a competitive salary + meaningful equity based on merit.Benefits + Perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees is foremost.

Our core values:

People come first: We prioritize people as we explore opportunities and work through challenges.
Raise the bar: We push for greatness—for ourselves, each other, and our members.
Own it: Trust and ownership let us make decisions with confidence.
We love what we do: We bring passion to our work and love what we create for our members.
Keep it real: Authenticity, respect, and transparency are at our core.

The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors.

Follow us on Medium, BuiltIn and Instagram to catch the latest stories about HoneyBook.

HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance—not replace—independent professionals, HoneyBook’s AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter.

Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.

Here are a few of the things you will do:

• Play a critical role in HoneyBook’s strategic AI initiatives, influencing product vision and customer experience
• Live and breathe the entire HoneyBook codebase, from the backend bytes to the frontend bits
• Own your features from product design, through tech design all the way to production and customer usage
• Work as part of a Full Stack agile squad, working in high velocity, delivering great quality
• Inspire others. Lead by example and make sure our users get the fabulous experience they deserve

Here is what we’re looking for in a candidate: 

• 5+ years of meaningful experience with backend and frontend development.
• Proficient with backend development framework/s and language/s (RoR, Python, NodeJS etc)
• Proven practical experience developing and deploying features leveraging LLMs, including prompt engineering, evaluation strategies, and performance optimization - Bonus
• Experienced with at least of the following: React, Angular, AngularJS, Vue
• Team player with an awesome attitude: we hire people who want to make a difference.
• Excellent communication skills (Hebrew & English)
• Loves product, loves owning tasks end to end and after they are live, etc.
• AI-driven, passionate about leveraging AI tools and technologies to build smarter, more efficient user experiences.

The good stuff:

Mission-driven: You'll be joining more than just another startup. Our members’ success is at the heart of everything we do. Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often! Compensation: We offer a competitive salary and meaningful equity grants. Benefits & perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost.

Our core values:

People come first: We prioritize people as we explore opportunities and work through challenges.Raise the bar: We push for greatness—for ourselves, each other, and our members.Own it: Trust and ownership let us make decisions with confidence.We love what we do: We bring passion to our work and love what we create for our members.Keep it real: Authenticity, respect, and transparency are at our core.

The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors.

Follow us on Medium, BuiltIn and Instagram to catch the latest stories about HoneyBook.

At HoneyBook, we're always looking for passionate, curious, and talented people to join our team — even if the perfect opportunity isn’t open just yet.

If you don’t see a role that fits your skills or experience right now, we encourage you to stay connected. You can submit your resume, and we’ll keep you in mind as new roles open up that align with your background.  Also, If you have a cover letter that tells us more about where you are in your career, the type of work that you're looking for, and why HoneyBook is of particular interest, that would be helpful, though certainly not required.

Thank you for your interest — we’re excited by the possibility of working together in the future!

Note: At this time, we are only accepting resumes from candidates either in, or open to relocating to our San Francisco, CA office.