Hi Marley is hiring a bilingual (French/English) Customer Success Manager to own a portfolio of Canadian and U.S. P&C insurance customers. As a Hi Marley CSM, you manage customer relationships and ensure customers realize value from their investment with Hi Marley. You own adoption, engagement, and retention outcomes for an assigned portfolio, executing established Customer Success motions with increasing independence. 

The Hi Marley Customer Success team seeks to build a culture of collaboration and customer-centricity. Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston office for two days each week. 

What You’ll Do:  

• Team with Account Managers to maintain positive relationships with our customers and have ownership of Customers’ success with Hi Marley platform services; measured through retention rate, Customer Satisfaction (NPS), and other engagement metrics.
• As the expert on each of your customer’s strategic goals, you will create and execute prescriptive customer success plans aligned to customer goals and platform adoption, using established frameworks.
• Engage regularly with customers through check-ins, operational reviews, and email to support adoption and track progress. 
• Identify expansion opportunities and partner with Account Managers to support account growth. 
• Drive risk mitigation by working cross-functionally and escalating issues as appropriate. 
• Track and measure the net benefits of Hi Marley against well-defined customer goals and objectives and provide quantified data to customers and internal Hi Marley teams 
  
• Support French-speaking Canadian customers by communicating effectively in both English and French across meetings, documentation, and customer engagement.

What We’re Looking For: 

• Professional fluency in French and English (written and verbal) to support French-speaking Canadian customers.
• 3–4+ years of professional/relevant experience, with 1–3+ years of experience in a customer-facing role.
• Strong relationship builder who is able to connect and build trust with a diverse set of internal and external stakeholders; including senior executives, legal, technical, finance, sales, and marketing experts
• Track record of providing consultative and proactive support to customers
• Consistently meet or exceed internal performance metrics
• Proven consensus builder who drives change with customers
• Empathetic, positive attitude with a desire to help our customers reach their business goals
• Ability to quickly grasp and succinctly explain technological and business concepts
• Demonstrates comfort with cross-functional collaboration with business and technical stakeholders
• Ability to travel about once a month 

Compensation, Benefits & Perks:  
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$66,000-$123,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. In addition to base pay, this role includes a variable compensation component. Total earnings will vary based on individual and/or team performance. 

As a Account Executive at Hi Marley, you will play a key role in growing our business by introducing our platform to new clients. This is an opportunity to refine your enterprise selling skills while working closely with a supportive, collaborative team. You will help drive new business, build relationships with enterprise prospects, and guide buyers through the sales process by clearly articulating the value Hi Marley brings to their organizations. This role is ideal for someone ready to deepen their enterprise selling expertise, energized by Insurtech innovation, and driven to make an impact within a fast-moving company. This role is hybrid and requires working from the office two days per week.

What You’ll Do: 

• Own pipeline development and progress opportunities through the full sales cycle, from prospecting to close
• Achieve pipeline and revenue targets across a defined set of strategic accounts
• Build strong relationships with prospective clients and serve as a trusted advisor throughout the buying process
• Partner cross-functionally with Marketing, Product, Design, Education, and Engineering to execute sales strategy
• Educate customers on the value Hi Marley delivers for carriers and their insureds
• Collaborate with the Customer team to support adoption, long-term value, and successful client outcomes
• Maintain accurate and timely reporting on pipeline, account plans, and sales activities
• Track market trends, customer needs, competitor activity, and industry developments
• Develop expertise in key insurance business issues, workflows, and Hi Marley’s solution offering
• Represent Hi Marley at industry events and conferences to build brand visibility and strengthen relationships
• Accurately document account and opportunity activity in Salesforce or other sales systems 

What We’re Looking For:  

• 5+ years of experience in a full-cycle sales role, ideally with prospecting and relationship-building responsibilities
• Experience working with long sales cycles and/or enterprise clients  
• Strong communication, organizational, and time management skills
• High attention to detail and ability to manage multiple priorities
• A collaborative mindset and comfort working in a fast-paced, evolving environment
• Interest in learning, growing, and taking on new challenges in a scaling company
• Willingness to travel occasionally, approximately 10 to 20% 

Compensation, Benefits & Perks:  
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$65,000–$130,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. In addition to base pay, this role includes a variable compensation component. Total earnings will vary based on individual and/or team performance. 

We’re looking for a Sr. Product Manager, AI Products to help us build the next generation of AI-powered products that are changing the landscape of insurance communication. Hi Marley is the communication fabric for insurance carriers, and AI is at the center of how we’re executing that vision. Our products make insurance carriers more effective while preserving the most important moments of human interaction between a carrier and its policyholders. If you thrive at the intersection of emerging technology and real customer problems, you’ll have the chance to build AI products that improve how millions of people experience insurance. Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston office for two days each week. 

What You’ll Do: 

• Go from zero to one: Define the product vision, formulate a strategy, and bring new AI-powered products to market that generate long-term value for our customers, their policyholders, and our business.
• Reimagine insurance communication with AI: Deeply understand how carriers and policyholders communicate today. Identify where AI can transform the experience while ensuring that the most important human interactions are preserved and enhanced.
• Measure what matters: Define and track success metrics that help improve the product and, in the long-term, drive us towards a clear, outcome-based pricing model.
• Stay ridiculously close to the customer: Work directly with insurance carrier teams to understand their problems, test AI-driven solutions, and shape long-term product strategy.
• Drive execution across teams: Champion the product from initial engineering all the way to market. Collaborate with design and engineering on scoping, building, and testing. Lead cross-functional execution with Customer Success, Support, Sales, and Marketing to ensure successful launches and adoption.
• Build trust into every interaction: At every stage of the product lifecycle, ensure that AI-powered products instill trust in each person who interacts with them, from the policyholder seeking help to the carrier team enabling the experience. 

What We’re Looking For:

• 6+ years of Product Management experience in SaaS, with experience in B2B or B2B2C products
• Experience bringing new products to market (0 to 1)
• Proven ability to set product strategy, align stakeholders, and lead through ambiguity.
• Ability to gather qualitative and quantitative feedback and use it to quickly iterate on both the product and existing strategic assumptions
• Experience designing and launching generative AI-powered features, ideally AI agents, and stays current on the latest evolutions in the AI space
• Excellent communication skills. Able to articulate tradeoffs, synthesize complexity, and align diverse stakeholders.
• Attention to detail, and accountability for delivering high-quality, reliable user experiences.
• Insurance or insurtech experience is a plus but not required
• A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly

Compensation, Benefits & Perks:  
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$122,000–$226,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. 

As we continue to grow, we’re looking for a Principal Industry Strategist (Property Claims) to lead Hi Marley in reimagining how P&C insurers deliver world-class Property Claims experiences—connecting communication, process, technology, and ecosystem partners to transform outcomes for policyholders and carriers alike. You’ll bring deep expertise in Claims operations, strategy, and the full spectrum of the property claims journey, with a sharp understanding of where the experience breaks down and what exceptional looks like. 

This role serves as both an internal and external industry authority—leading discovery with our customers, identifying high-value problems worth solving, shaping product direction, and driving thought leadership that positions Hi Marley at the forefront of P&C innovation. The Industry Strategist informs strategic decision-making through market insight, competitive intelligence, and structured evaluation of opportunities. The ideal candidate brings a strong blend of customer empathy, industry fluency, and analytical rigor to influence Hi Marley’s roadmap, accelerate strategic account impact, and elevate our industry relevance. 

This role owns the identification, framing, and prioritization of high-value industry problem spaces that guide Hi Marley’s long-term product investment strategy, roadmap direction, and market positioning. Operating with a multi-year horizon, the Principal, Industry Strategy serves as Hi Marley’s primary industry authority for Property Claims in P&C insurance and shapes what problems the company chooses to solve next. Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston office for two days each week.
 
What You’ll Do: 

• Lead structured discovery with Property Claims leaders across the industry—establishing the source of truth for which process, communication, and technology challenges drive the most inefficiency and the highest customer impact.
• Leverage your deep expertise in the end-to-end property claims journey—spanning FNOL, emergency services and mitigation partners, independent adjusters, contents and packout coordination, repair coordination, temporary housing, payment, and beyond—to identify where improved communication, process automation, and technology integration can reimagine the experience for policyholders and carriers.
• Define and recommend major product investment bets in partnership with Product and leadership, grounded in industry insight, ROI frameworks, and validated demand.
• Champion a holistic vision for reimagining the property claims experience to define what world-class looks like for both policyholders and carriers, and translate that vision into concrete product and go-to-market strategy.
• Develop and maintain repeatable frameworks for evaluating industry opportunities, customer problems, and ecosystem partnerships to inform ongoing product and GTM prioritization.
• Serve as Hi Marley’s primary external industry authority for Property Claims, shaping narratives with analysts, industry bodies, and strategic partners, brought to life through publications and conferences.
• Influence long-range product and ecosystem strategy by translating market trends, customer insight, and competitive intelligence into clear strategic direction rooted in meaningful Hi Marley differentiation.
• Establish and scale cross-functional fluency in Property Claims challenges and Hi Marley’s solutions—shaping how Product, Marketing, and Sales understand, position, and sell our Claims offering. 

What We’re Looking For:  

• 8-10+ years of experience in P&C insurance strategy, operations, or industry advisory roles, with a proven track record of shaping product direction and influencing enterprise-level investment decisions.
• Deep expertise in P&C insurance Property Claims operations, strategy, and performance metrics across the full claims lifecycle—from FNOL and field response through repair coordination, contents handling, temporary housing, and final payment—with an ability to translate that end-to-end knowledge into actionable product and GTM guidance.
• A naturally curious, open-minded problem solver who challenges assumptions, explores alternative perspectives, and relentlessly seeks to understand the “why” behind customer pain points.
• Someone who thrives in customer-facing environments—earning trust quickly with executives and frontline teams alike through credibility, active listening, and clear communication.
• A strategic thinker and storyteller who can craft concise, compelling narratives that connect industry needs, Hi Marley’s capabilities, and long-term innovation opportunities.
• Strong analytical rigor, using data, ROI frameworks, and structured reasoning to evaluate opportunities and shape product investment decisions.
• Sharp intuition and pattern recognition—able to quickly identify true value, distinguish signal from noise, and guide the team toward the highest-impact problems.
• Familiarity with AI-driven applications or digital transformation initiatives within insurance, with an understanding of where AI delivers meaningful operational or customer value. 
• A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly

Compensation, Benefits & Perks:  
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$142,000–$263,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. 

As we continue to grow, we’re looking for a Principal Industry Strategist (Service) to lead Hi Marley in developing innovative communication solutions for Customer Service in P&C insurance. You’ll bring expertise in Policy & Billing Service operations, strategy, and metrics, as well as a deep understanding of the customer and employee challenges that are ripe for improvement. 

This role serves as both an internal and external industry authority—leading discovery with our customers, identifying high-value problems worth solving, shaping product direction, and driving thought leadership that positions Hi Marley at the forefront of P&C innovation. The Industry Strategist informs strategic decision-making through market insight, competitive intelligence, and structured evaluation of opportunities. The ideal candidate brings a strong blend of customer empathy, industry fluency, and analytical rigor to influence Hi Marley’s roadmap, accelerate strategic account impact, and elevate our industry relevance 

This role owns the identification, framing, and prioritization of high-value industry problem spaces that guide Hi Marley’s long-term product investment strategy, roadmap direction, and market positioning. Operating with a multi-year horizon, the Principal, Industry Strategy serves as Hi Marley’s primary industry authority for Customer Service in P&C insurance and shapes what problems the company chooses to solve next. We thrive on teamwork and shared enthusiasm, which is why this role involves joining us in the office for two days each week. 
 
What You’ll Do: 

• Own and lead structured industry discovery with insurance carriers, establishing the source of truth for which problems represent the highest customer and enterprise value.
• Define and recommend major product investment bets in partnership with Product and leadership, grounded in industry insight, ROI frameworks, and validated demand.
• Develop and maintain repeatable frameworks for evaluating industry opportunities, customer problems, and ecosystem partnerships to inform ongoing product and GTM prioritization.
• Serve as Hi Marley’s primary external industry authority for Service and Billing, shaping narratives with analysts, industry bodies, and strategic partners, brought to life through publications and conferences
• Influence long-range product and ecosystem strategy by translating market trends, customer insight, and competitive intelligence into clear strategic direction rooted in meaningful Hi Marley differentiation.
• Establish and scale cross-functional fluency in customer service challenges and Hi Marley’s Service solutions—shaping how Product, Marketing, and Sales understand, position, and sell our Service offering. 

What We’re Looking For: 

• 8-10+ years of experience in P&C insurance strategy, product strategy, or industry advisory roles, with a proven track record of shaping product direction and influencing enterprise-level investment decisions.
• Deep expertise in P&C insurance service operations, strategy, and performance metrics, with an ability to translate industry knowledge into actionable product and GTM guidance.
• A naturally curious, open-minded problem solver who challenges assumptions, explores alternative perspectives, and relentlessly seeks to understand the “why” behind customer pain points.
• Someone who thrives in customer-facing environments—earning trust quickly with executives and frontline teams alike through credibility, active listening, and clear communication.
• A strategic thinker and storyteller who can craft concise, compelling narratives that connect industry needs, Hi Marley’s capabilities, and long-term innovation opportunities.
• Strong analytical rigor, using data, ROI frameworks, and structured reasoning to evaluate opportunities and shape product investment decisions.
• Sharp intuition and pattern recognition—able to quickly identify true value, distinguish signal from noise, and guide the team toward the highest-impact problems.
• Familiarity with AI-driven applications or digital transformation initiatives within insurance, with an understanding of where AI delivers meaningful operational or customer value. 

Compensation, Benefits & Perks:  
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$142,000–$263,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. 

As we continue to grow, we’re looking for a Marketing Specialist who thrives in a fast-paced environment and takes pride in executing high-quality marketing initiatives that drive measurable impact. This role is ideal for a marketing professional who is ready to independently own defined marketing workstreams, manage campaign components end-to-end, and continuously improve how marketing programs are executed.

Reporting to the VP of Growth Marketing, you’ll play a key role in executing digital campaigns, managing event operations, maintaining marketing systems, and translating performance data into actionable insights. Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston office for two days each week.

What You’ll Do: 

• Event Execution & Management: Own the execution of assigned virtual and in-person events, including logistics, vendor coordination, promotional timelines, registration tracking, and post-event follow-up. Ensure events are delivered on time, on brand, and aligned with performance goals.
• Digital Campaign Execution: Independently execute components of digital marketing campaigns, including email builds, landing pages, paid media coordination, and campaign launches. Monitor campaign performance and recommend optimizations to improve engagement and ROI.
• Marketing Operations & Systems: Manage campaign setup and tracking within CRM and marketing automation platforms (e.g., HubSpot, Salesforce). Maintain data accuracy and proactively identify opportunities to improve campaign tracking, reporting workflows, and system efficiency.
• Performance Analysis & Optimization: Analyze campaign and event performance metrics and translate insights into clear recommendations. Share findings with marketing leadership to inform future optimizations and execution improvements.
• Cross-Functional Collaboration: Partner closely with Sales, Customer Success, and Product Marketing to align campaign execution with business priorities. Proactively communicate timelines, surface risks, and ensure marketing initiatives are delivered with clarity and accountability.
• Brand Stewardship: Ensure all marketing materials and communications adhere to Hi Marley’s brand standards and messaging guidelines. 

What We’re Looking For:  

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 2–3+ years of professional experience in a marketing role, with experience independently executing digital marketing and event initiatives.
• Strong understanding of marketing fundamentals, including campaign execution, performance analysis, and optimization.
• Experience working in CRM and marketing automation systems (HubSpot, Salesforce) with the ability to manage campaign tracking and reporting.
• Demonstrated ability to manage multiple marketing workstreams and deadlines with limited oversight.
• Experience analyzing campaign performance data and translating findings into actionable recommendations.
• Exceptional attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly
• Comfortable operating in a fast-paced environment with evolving priorities.
• Team-oriented with a proactive, ownership mindset.
• Willingness to travel; candidates should expect to attend at least 1–2 events per quarter. 

Compensation, Benefits & Perks:
At Hi Marley, we are committed to fair and transparent pay practices. The hourly rate for this role is expected to fall within the range of [$25.96/hr – $47.59/hr], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.

An exciting opportunity exists for an experienced insurance professional on our Implementation Team. Hi Marley is seeking a Principal Implementation Consultant to be a part of our customer and partner facing implementation efforts and diligence activities. Reporting to the Director of Implementation, this role serves as a trusted advisor responsible for defining and executing best practices, driving delivery excellence, and influencing cross-functional alignment.

As a member of the Implementation Team, this position plays a crucial role in leading large implementations with top-tier insurance carriers. This position works closely with Customer Success, Product Management, Engineering, and Sales.Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston office for two days each week.  

What You’ll Do: 

• Lead the successful onboarding and implementation of Hi Marley at large P&C carriers and insurance network partners
• Conduct in-depth insurance workflow discovery sessions with top-tiers insurance carriers and network partners leveraging strong insurance knowledge and a consultative approach 
• Attend pre-sales meetings and act as an advisor to large insurance carriers on how to best implement Hi Marley into their workflows  
• Monitor implementation KPIs and support reporting on carrier performance, delivery outcomes, and customer relationship health
• Serves an advisor and mentor to junior team members  
• Continuously improve our implementation framework and methodology, ensuring high-quality delivery and consistency
• Work closely with the Director of Implementation on shaping best practices across implementations and advising leadership on go-to-market/implementation strategy
• Champion the voice of the customer in internal conversations
• Oversee the design and governance of project planning frameworks that drive efficiency and alignment across customer programs.
• Update internal systems, such as Salesforce and Jira and client specific project plans in a real time cadence to reflect accurate project forecasting
• Lead, track and monitor multiple customer implementations, maintain customer onboarding pipeline, manage conflicts and ensure that appropriate resources are applied to the customer onboarding
• Identify, manage, report and escalate on Onboarding and implementation risks
• Represent Hi Marley Implementation team at pre-sales meetings  

What We’re Looking For:

• Exceptional project management skills with a track record of successfully leading SaaS implementation projects or insurance-related transformations
• Demonstrated experience partnering with Sales, Product, and Engineering on customer needs, roadmap feedback, and solution design
• 7 to 10+  years of experience with a P&C insurance carrier as a Product Manager, Claims Manager or other business-related function 
• Strong problem-solving skills and the capacity to navigate complex client environments effectively.
• Excellent Communication Skills and willingness to train team members on the P&C workflows and other related insurance topics  
• A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly
• Customer-Centric Mindset with empathy, patience, and a passion for enabling customer success by aligning solutions to business needs.
• Adaptability to thrive in a fast-paced, high-growth, startup-like environment where priorities shift quickly.
• Collaborative Approach with proven success working across teams and building strong internal and external relationships.
• Willingness to travel between 10-20% of time
• Change Management mindset when collaborating across teams and with customers 

Compensation, Benefits & Perks:
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$109,000–$202,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.

We are growing quickly and are looking for a Sr. Account Manager to join our Growth Team. The ideal candidate will have demonstrated success providing strategic leadership to customer teams and working collaboratively with internal stakeholders. The primary focus will be managing customer relationships, often meeting with C-level executives to understand their priorities and identifying opportunities for expanding Hi Marley’s relationship and impact. Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston office for two days each week. 

What You’ll Do: 

• Serve as key point of contact for assigned accounts and customer strategy, while nurturing long-term relationships
• Understand customers’ business objectives and develop strategic account plans to meet their needs
• Work cross-functionally with Marketing, Product, Design, and Engineering to execute account strategy
• Understand complex roles and organizational structures to maximize the value of Hi Marley for the customer
• Partner with the Customer group to ensure customers receive maximum value and adoption
• Responsible and accountable for building pipeline and achieving revenue targets; carry a quota aligned to specific strategic accounts
• Maintain timely and accurate reporting of the pipeline, account plans and activities
• Monitor the company’s industry competitors, new products, and market conditions
• Demonstrate industry expertise on key business issues, processes and trends as well as develop and demonstrate Hi Marley solution domain expertise
• Attend events and conferences to improve the Hi Marley brand visibility and network
• Accurately capture and report all aspects of account and opportunity information within a sales force automation (SFA) system 

What We’re Looking For:  

• 8+ years in account management, closing enterprise software deals
• Experience selling in longer sales-cycle environments (6 mo.+)
• Experience working with large, complex Enterprise accounts
• The ability to build authentic relationships both internally and externally
• Exceptional communication skills, highly organized, collaborative and detail oriented
• Comfort in a startup environment – we move quickly and wear many hats in a dynamic environment
• Comfort with travel – expected 30-40% to develop and maintain relationships
• Experience in Property & Casualty insurance is a plus 

Compensation, Benefits & Perks:  
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$80,900–$150,300], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. In addition to base pay, this role includes a variable compensation component. Total earnings will vary based on individual and/or team performance. 

As the Manager of Customer Enablement & Learning, you will own and evolve the system that helps customers and internal teams adopt our products with clarity and confidence. You’ll operate at the intersection of execution and strategy by setting direction, building scalable programs, and ensuring every product release, workflow shift, and innovation lands smoothly and drives measurable impact. This is a run-the-engine and build-the-engine role with real opportunity to reinvent it over time. If you're looking for a purely strategic seat, this isn't it yet.    

This role is ideal for a high-performing SaaS learning leader who loves getting things done by working with and through other people. Someone who thrives in pace and complexity. Someone who enjoys designing systems and then rolling up their sleeves to make them work. Someone who sees enablement not as content creation, but as a strategic lever for growth. You’ll have real ownership here. This is a role with trajectory and designed for someone who is a high performer today and has the capacity and ambition to grow into broader strategic leadership over the next 2 - 3 years.  

If you’re energized by building, motivated by impact, and excited to shape the future of learning and enablement in a company that’s scaling quickly and thoughtfully, we’d love to meet you. Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston office for two days each week.  
 

What You’ll Do: 

Own the Learning & Enablement Operating Model 

• Serve as the single point of accountability for learning prioritization and sequencing decisions 
• Make clear prioritization decisions and tradeoffs in partnership with Product, Product Marketing, Customer Deployment & Delivery, and Customer Success 
• Establish a sustainable operating rhythm that balances speed, quality, and impact 

Drive Hands-On Execution 

• Lead the design and delivery of learning and enablement assets across formats (live, virtual, and self-serve) 
• Step in directly to deliver training or unblock work when needed 
• Ensure learning and enablement strategies and tactics consistently keeps pace with product updates and customer needs 
• Consult with customers and/or CSMs on learning and enablement approaches to successfully build confidence and competence with Hi Marley products and solutions and sustain adoption and engagement over time 

Partner Cross-Functionally 

• Collaborate closely with Product, Product Marketing, Customer Success, and Onboarding to align learning to product evolution and customer outcomes 
• Serve as the clear decision-maker for enablement-related priorities 

Build Toward Scale 

• Identify and implement improvements that increase leverage over time (e.g. clearer learning paths, e-learning, improved documentation structure) 
• Balance immediate execution needs with incremental improvements to scalability 
• Reduce reliance on reactive, one-off efforts and build towards repeatable and scalable design and development tools 

Shape the Future of Enablement at Hi Marley 

• Define and evolve Hi Marley’s multi-year enablement vision as our product portfolio expands 
• Reimagine how learning and change management supports adoption of AI-driven and agentic solutions 
• Design an enablement model that balances live delivery, scalable content, embedded product guidance, and AI-enabled support 
• Serve as a strategic thought partner to senior leadership on how enablement drives adoption, retention, and growth 
• Build a roadmap that connects today’s operational execution to tomorrow’s learning and enablement vision 

Lead and Develop the Team 

• Provide direction, prioritization, and coaching to members of the Learning & Enablement team 
• Create clarity around roles, responsibilities, and expectations 
• Define the future needs of the team so that it evolves with the right capabilities and capacity 
• Foster a culture of action, growth mindset, and continuous improvement 

What We’re Looking For:  

• 3 - 5 years experience leading a learning, change management, or education team in a SaaS or product-led environment 
• Demonstrated ability to operate in ambiguity and make prioritization decisions with incomplete information 
• Fluidity in adapting communication styles to various levels of stakeholders and audiences 
• Comfort being deeply hands-on while also setting direction for others 
• Strong cross-functional collaboration skills, particularly with Product and Customer-facing teams 
• Bias toward action and iteration over perfection 
• Familiarity with release-driven enablement or ongoing product change 
• Experience building or maturing a learning or enablement function in a growing company 
• Openness, practice, and a willingness to embrace the efficiency and effectiveness that AI creates to accelerate value and speed 

We’re looking for a Software Engineer II to join our growing engineering team. This person will be an active contributor to a high-performing engineering team, helping us build great features and ship high-quality software that solves real customer problems. You’ll bring curiosity, initiative, and a collaborative mindset — and you’ll grow your impact over time through strong execution, ownership, and self-direction, including identifying opportunities for improvement and driving them forward.

We know that great engineers come from many different backgrounds — if you’re excited about this role, we’d love to hear from you. We thrive on teamwork and shared enthusiasm, which is why this role involves joining us in the office for two days each week. 

What You'll Do:

• Collaborate with your team to build and improve product features across our platform
• Write clean, testable, maintainable code that’s ready for production
• Participate in code reviews, technical discussions, and team planning sessions
• Learn our architecture and platform, starting with a few areas of focus and growing broader over time
• Contribute to a motivated, positive team environment by bringing curiosity, energy, and support for your teammates
• Receive and offer feedback as part of a culture of continuous improvement and learning

What We’re Looking For:

• Typically, 2–4 years of experience in professional software development, with a focus on delivering quality code to production.
• Proven ability to work independently — you take initiative, follow through on loosely scoped goals, and drive ideas forward.
• Some experience with backend (Node/TypeScript), frontend (React), and/or cloud architectures (AWS) — we don’t expect you to know all three.
• A growth mindset and a team-first approach — you’re eager to learn, support others, and seek feedback.
• Curiosity and comfort working in an AI-enhanced environment — you’re open to AI tools and excited about how they can improve your work.
• Motivation to build meaningful, customer-facing software and see it through to impact.
• At this time, we are only able to consider candidates who are currently authorized to work in the U.S. and will not require sponsorship now or in the future.

Compensation, Benefits & Perks:
At Hi Marley, we are committed to fair and transparent pay practices. We recognize that experience and impact can vary across engineering levels. The annual base salary for this position is expected to fall within the following ranges, depending on level, experience, and demonstrated technical depth: 

• Level II (typically 2+ years of experience): [$79,800–$148,200 annual base salary] 

It is most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. 

As we continue to grow, we’re looking for a Sr. Software Engineer who’s passionate about building high-quality software that makes a real impact. You’ll help deliver distributed, scalable systems that power meaningful connections between carriers and their customers. The ideal candidate brings experience developing in cloud environments and a pragmatic, hands-on approach to creating solutions — thoughtfully applying new technologies, including AI-assisted development tools, to solve complex problems and deliver meaningful outcomes.

Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston office for two days each week.

What You'll Do:

• Design, build, and deliver scalable, reliable software across the stack — developing distributed systems and data-driven features that support carrier and customer experiences with strong performance, reliability, and maintainability.
• Collaborate closely with product and design to translate customer needs into technical solutions that drive measurable value.
• Apply modern AI development tools (e.g., Copilot, Cursor, Claude Code) to accelerate implementation, testing, and documentation.
• Write clean, testable, and efficient code, continuously improving architecture and development practices through code reviews and refactoring.
• Contribute to technical strategy, balancing pragmatic decision-making with long-term scalability and system health.
• Mentor and collaborate with peers, helping elevate engineering standards and culture through example and feedback.

What We’re Looking For:

• Typically has 6+ Years of Software Development Experience. Candidates with more experience are encouraged to apply as well.
• Proven track record of delivering high-quality applications and features to production.
• Experience designing and building distributed architectures, ideally in the AWS ecosystem, with a strong understanding of principles such as separation of concerns, scalability, and loose coupling
• Practical experience using AI tools (e.g., Copilot, Cursor, or Claude Code) to improve development workflows and productivity
• Strong experience with relational and document-oriented databases, including performance tuning and scaling.
• Proficiency in Node.js, TypeScript, and frontend frameworks such as React.
• Familiarity with automated testing, CI/CD pipelines, and modern code management practices.
• Passion for clean code, design patterns, and continuous improvement.
• At this time, we are only able to consider candidates who are currently authorized to work in the U.S. and will not require sponsorship now or in the future.

Compensation, Benefits & Perks: 
At Hi Marley, we are committed to fair and transparent pay practices. We recognize that experience and impact can vary across senior engineering levels. The annual base salary for this position is expected to fall within the following ranges, depending on level, experience, and demonstrated technical depth: 

• Level I (typically 4+ years of experience): [$98,000-$182,000 annual base salary] 

• Level II (typically 7+ years of experience): [$119,000-$221,000 annual base salary] 

It is most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.