Note:  we are unable to hire in every state 

Summary:   The successful candidate will work closely with the AVP of Program Performance to develop and monitor key metrics, KPIs, benchmarks and vendor score cards to drive program performance at Healthesystems; manage the operational and tactical aspects of selected performance improvement initiatives. 

Key Responsibilities: “To simplify complexities for each customer.”  

1. Develop, monitor, evaluate and report on KPIs, benchmarks and vendor score cards to drive program performance for Healthesystems and our customers. 
2. Drive the creation and delivery of executive-level analysis, key insights and presentations while managing stakeholder expectations, escalating risks and issues appropriately. 
3. Support sales and account management, as a program performance SME, in customer presentations and business reviews. 
4. Evaluate, document and communicate value derived from program performance initiatives and recommend program performance improvement opportunities. 
5. Research and understand market dynamics, as it relates to program performance. 
6. Forecast trends and report findings to customers and to executive management, leveraging customer insight to assist in the development of strategic performance goals. 

Qualifications/Education/Certifications: 

   Bachelor's degree from four-year College or university; plus a minimum of five years related experience and/or training; or equivalent combination of education and experience.  Knowledge of workers’ compensation or healthcare related experience preferred. 

Knowledge, Skills and Abilities: 

• Excellent judgment, organization skills, group facilitation skills, decision making, delegating and communication skills, both oral and written
• Excellent interpersonal skills, with the ability work collaboratively with analysts, clinicians, senior managers and executives to drive change throughout the organization 
• Proficiency in MS Office Suite, status reporting, and issue/risk management. 
• Must possess analytical skills to evaluate, understand and interpret data from both internal and client perspective 
• Must be able to communicate ideas and analysis results effectively both verbally and in writing to both a technical and non-technical audience 
• Must possess statistical analysis and graphical data display experience 
• Must demonstrate a superior ability to recognize and define problems, understand business and system processes, collect data, establish facts, and draw valid conclusions
• Must be able to formulate and communicate questions to gather the necessary missing information to resolve a problem. 
• Excellent analytical, problem solving and troubleshooting abilities 

Role-Based Competencies: 

• Shows Drive & Initiative 
• Collaboration & Teamwork 
• Delivers Quality Results Timely 
• Communicates Effectively 
• Job Knowledge & Skills

Physical Demands/Working Conditions: 

Duties are performed primarily in a home office setting utilizing computer equipment.  Travel to attend meetings and visit locations throughout the country may be required.  While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is frequently required to use hands.  The employee is occasionally required to stand and walk.  *** Job descriptions will be reviewed and are subject to changes of business necessity.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Note:  we are unable to hire in every state 

Summary: This position is responsible for providing technical leadership, expertise and guidance related to the design, development, and implementation of Appian-based Low-Code Application Platform (LCAP) software solutions that enable our business objectives.

The Solutions Architect, Senior will apply proven communication skills, problem-solving skills, and knowledge of best practices, acting as a technical advisor, to provide leadership and guidance in the planning and coordination of design, development and implementation of our mission-critical systems.

Key Responsibilities: “To simplify complexities for each customer.” 

1. Provide architecture leadership and Appian expertise while collaboratively working with stakeholders in all areas of the business and IT, aligning Appian solutions to support company objectives.
2. Continually facilitate and assist with efforts to define Appian-centric enterprise solutions.
3. Acts as the design authority for Appian-based solutions, guiding solution architecture and design decisions across business-critical applications.
4. Ensure effective governance of defined industry, company, and Appian-specific standards and patterns.
5. Demonstrate and build prototypes, create reference architectures, and design effective solutions that leverage the Appian platform.
6. Continually stay abreast on LCAP trends and lead the research and development efforts accordingly through proof-of-concept implementations, workshops, etc.
7. Provide guidance, coaching, architectural assessments, and Appian mentorship for various IT teams and initiatives.
8. Create prototypes and design innovative and effective Appian-based solutions that align with organization’s objectives and maintain competitive market advantage.
9. Collaborate with peers and various IT groups in continuously creating, assessing and updating LCAP standards, guidelines and best practices.
10. Champion product design, solution design and industry best practices in building and delivering best in class software.
11. Effectively communicate using written, oral, non-verbal, and active listening skills. 

Qualifications/Education/Certifications:

Bachelor's degree preferably in a computer science/engineering related field plus 8-10 years of related experience; and/or equivalent combination of education and experience. 

Experienced in leading and implementing the design and delivery of complex Appian-based solutions, including case management, integrations, and data-centric applications.

Experience in Healthcare and Knowledge of Workers’ Compensation industry is a plus.

Knowledge, Skills and Abilities:

Proven experience working with project teams in an influential role to deliver Appian-centric solution architecture based on business requirements, technology standards, service level agreements and approved funding.

Must have experience in identifying and implementing sound design patterns and capable of leading and facilitating design and modeling workshops with both business and technical team members.

Required background with strong hands-on expertise incorporating Appian while building and deploying distributed applications.

Must have excellent knowledge and experience with database and infrastructure design and best practices.

Demonstrated a set of skills that include but not limited to:

• Strong leadership, vision, effective communication and goal-oriented
• Emotional maturity in guiding and influencing challenging team and development environments
• Political awareness and skill to drive change

Relevant experience with modern Event Driven Architecture, Continuous Integration/Delivery, NoSQL, APIs and Microservices.

Role-Based Competencies:

• Shows Drive & Initiative
• Collaboration & Teamwork
• Delivers Quality Results Timely
• Communicates Effectively
• Job Knowledge & Skills

Physical Demands/Working Conditions:

Duties are performed primarily in a home office setting utilizing computer equipment.  Travel to attend meetings and visit locations throughout the country may be required.  While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is frequently required to use hands.  The employee is occasionally required to stand and walk. *** Job descriptions will be reviewed and are subject to changes of business necessity.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note:  we are unable to hire in every state 

Summary: Responsible for provisioning, installation, configuration, operation, maintenance support of endpoint hardware, software, applications and access in a mixed Windows and macOS environment. 

Key Responsibilities: “To simplify complexities for each customer.” 

Customer Service 

• Respond to escalated requests for assistance within established SLAs. 

• Participate in after-hours, on-call support rotation as necessary. 

 Project Management 

• Create project plans within identified PM toolset. Identifies all resources, objectives, subtasks and timelines.  

• Own and manage new hire onboarding, laptop refresh, application upgrade, and similar initiatives in the end-user support space. 

 Documentation 

• Create and maintain technical documentation including standard operating procedures, user guides, knowledge base articles, diagrams and system configurations. 

• Research escalated issues, identify, implement, and document resolutions. 

• Perform knowledge transfer to MSP partner organizations. 

 Strategic Initiatives 

• Actively engages in driving strategic initiatives in the end user/endpoint space, and the related goals, to ensure the most optimal outcome. 

 Communication 

• Effectively communicates using written, oral, non-verbal, and active listening skills.  Has the ability to clearly present an idea or concept so others understand, lets others speak, and engages productively in difficult conversations while upholding our ethical values. 

 Endpoint Engineering 

• Collaborate across IT functional teams to resolve complex issues or assigned tasks as well as design, evaluate, implement, and maintain approved modifications to systems, services and processes. 

• Ensure compliance with security policies and procedures for all systems administered. 

• Manage the approved application catalog, including evaluating, packaging, testing, and deploying end user applications via standard channels. 

 Process Improvement 

• Evaluate completed work requests to assess resolution, identify recurring problems, and ensure resolution is documented and shared with L1 and L2 support teams. 

• Review ongoing processes for user onboarding, laptop provisioning, etc., for opportunities to improve automation, resilience, and repeatability.  After identifying opportunities, lead and drive efforts to implement and test code and process changes. 

• Continuously evaluate existing endpoint environments compared to upcoming technology changes.  Identify and implement changes as necessary to remain current with best practices and current tools. 

 Professional Development 

• Stay informed on current and emerging technologies and standards. 

• Identify key gaps in technical and procedural knowledge and create action plans for continued professional development. 

 Qualifications/Education/Certifications: 

Associate’s degree; Bachelor’s degree preferred, plus minimum of 4 years relevant work experience or equivalent combination of education and experience.  Intune and/or Jamf endpoint administration certifications preferred. 

 Knowledge, Skills, and Abilities: 

Variable work hours, including evenings and weekends, may be required due to the nature of installed technologies and utilization requirements. 

 Required: 

• 4-6 years supporting Windows 10, Windows 11, macOS 

• Policy creation in Intune, Jamf 

• Experience creating and testing install packages to be deployed via Intune/Company Portal and Jamf 

• Experience coding and testing device management scripts and endpoint remediations 

• Familiarity with programming or scripting – PowerShell, Python, bash 

• Must be comfortable with change, close collaboration, and have conflict resolution skills 

• Knowledge of or willingness to learn Agile / DevOps values 

• Demonstrated knowledge of security protocols and practices 

• Ability to communicate technical topics to a non-technical audience 

 Preferred: 

• Microsoft 365 administration 

• Azure VDI support 

• User management via Active Directory / Entra  

• Jira, Confluence, ServiceNow 

 Role-Based Competencies: 

• Shows Drive & Initiative 

• Collaboration & Teamwork 

• Delivers Quality Results Timely 

• Communicates Effectively 

• Job Knowledge & Skills 

Physical Demands/Working Conditions:  

Duties are performed primarily in a home office setting utilizing computer equipment.  Travel to attend meetings and visit locations throughout the country may be required.  While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is frequently required to use hands.  The employee is occasionally required to stand and walk.  

*** Job descriptions will be reviewed and are subject to changes of business necessity.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Note  this job requires the worker to come to the Tampa/Westshore office about once a week.

Summary Responsible for Operating and Pharmacy Accounts Payable processing.

Key Responsibilities “To simplify complexities for each customer.”

1. Checks and maintains AP inbox emails to process operating invoices through Concur. Also responds to any requests from vendors.
2. Checks and maintains Pharmacy inbox emails to maintain accurate pharmacy information. Also, responds to any request from pharmacies.
3. Processes weekly AP batches for the check runs to ensure timely and accurate payments are made to vendors or pharmacies in accordance with company policies and procedures. Protects the business against unintentional overpayment.
4. Reviews source details either from operating invoices, employee expense reports, Wells Fargo corporate credit cards or pharmacy
5. Charges expenses to accounts and cost centers by analyzing invoice/expense reports.
6. Continually assists with Vendor Maintenance to ensure payments are made in accordance with company policies and procedures. Includes assistance as needed with 835/EOB maintenance as well as Pharmacy Hierarchy upkeep.
7. Assists in providing support for audit requests or other ad hoc requests.
8. Checks incoming mail received at the corporate office (Tampa, FL) and distributes the mail to the appropriate departments. Complies with agreed upon document retention procedures to ensure proper access and safe keeping of financial records is maintained.

Qualifications/Education/Certifications

High school diploma or general education degree (GED) plus one to three years related experience and/or training. Bachelor’s degree in accounting, finance, or related field a plus.

Knowledge, Skills and Abilities

One to three years of prior experience with AP Processing preferred.  Prior experience with Microsoft Word, Microsoft Excel and Accounting Software preferred.  Knowledge of Great Plains/Microsoft Dynamics, Business Central and Concur preferred. Attention to detail, thoroughness, organization, analytical skills, vendor relationship, PC proficiency, data entry skills and general math skills are required.

Role-Based Competencies 

• Shows Drive & Initiative 
• Collaboration & Teamwork 
• Delivers Quality Results Timely 
• Communicates Effectively 
• Job Knowledge & Skills 

 Physical Demands/Working Conditions

This position is not eligible for 100% Remote/Work from Home.

Duties are performed primarily in an office setting. Travel to attend meetings and visit locations throughout the country may be required.  Operate computer and standard office equipment such as telephone, copier, and printer. While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is frequently required to use hands.  The employee is occasionally required to stand and walk.*** Job descriptions will be reviewed and are subject to changes of business necessity.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note:  we are unable to hire in every state 

***This role will be a Principal Appian Developer; Appian experience is required.***

Summary:  The Principal Appian Developer will serve as a design authority and capability multiplier for our Appian platform. This role is responsible not only for delivering high-complexity solutions, but for defining standards, enabling teams, and reducing dependency on external partners.   This is not a senior “feature developer” role. Success in this position is measured by how effectively the incumbent scales Appian capability across teams, not by how much work they personally complete.  

Key Responsibilities: “To simplify complexities for each customer.” 

•  Acts as a design authority for Appian solutions, guiding architecture and design decisions across applications.  
• Leads delivery of high-complexity Appian solutions, including case management, record-centric applications, integrations, and reporting.  
• Defines, evolves, and enforces Appian standards and patterns (data, records, interfaces, processes, reporting, performance).  
• Enable and mentor other Appian developers through reviews, guidance, and structured knowledge sharing  
• Reduces reliance on external vendors by building internal Appian self-sufficiency.  
• Ensures solutions adhere to platform guardrails, performance best practices, and security requirements.  
• Partners with product, business, and platform teams to align Appian solutions to business outcomes.  
• Influences Appian DevOps, deployment, and performance monitoring practices in collaboration with shared teams. 

Shared / Platform Responsibilities:  

Provide leadership input into:   

• Packaging and promotion readiness  
• CI/CD and automated testing strategy  
• Performance monitoring and tuning practices  
• Collaborate with platform, DevOps, and security teams to ensure Appian solutions scale safely and reliably  

Qualifications/Education/Certifications: 

Bachelor's degree from four-year College or university; plus six to eight years related experience and/or training; or equivalent combination of education and experience.  Prefer experience in Healthcare, PBM and/or ABM, workers’ compensation and/or insurance industry.  Requires a deep understanding of the application of Agile development methodology.    

Knowledge, Skills and Abilities: 

• Required experience:  

• 5+ years Appian development (end-to-end delivery in Appian Designer)  

• Designing/building Appian SAIL interfaces (complex forms, grids, UX patterns, validation, responsive layouts)  

• BPM / workflow (Process Models, subprocess patterns, process variables, timers, escalations, SLAs, exception handling)  

• Data: Record Types, data modeling, Record views/related actions, data sync patterns, query optimization  

• Integrations: Integration Objects, Connected Systems, Web APIs (REST/SOAP), authentication patterns (OAuth2/JWT/basic), error handling/retries  

• Strong understanding of SQL (selects, inserts/updates, joins, stored procedures/functions) and relational data modeling  

• Security design: groups/roles, object security, record-level security, least-privilege patterns, environment separation  

• Performance & scalability: query tuning, paging, async patterns, expression optimization, interface performance troubleshooting  

• Deployment & SDLC: packaging, environment promotion, versioning strategies, release management, automated testing approach  

• Demonstrated technical leadership: solution architecture, standards/governance, code reviews, mentoring, and leading delivery teams  

The following knowledge is not required, but is preferred:  

• Appian certification(s) (Associate / Lead / Senior / specific specialty as applicable)  

• Appian RPA and/or Process Mining  

• Appian plugin development / extensions (e.g., Connected Systems, component plugins) and familiarity with Java for extensions  

• Enterprise integration patterns (queues/events, middleware, iPaaS), and API lifecycle practices (versioning, contracts, observability)  

• CI/CD for Appian (automated deployments, pipeline integration, environment config management)  

• Testing tooling/strategy for Appian (automated regression approach, interface test patterns, API testing)  

• Authentication/SSO (SAML, OIDC) and enterprise security controls  

• Experience with MS SQL Server  

• Cloud infrastructure exposure (Appian Cloud operations concepts, networking basics, monitoring)  

• Familiarity with Agile delivery and working with product owners/BA teams on process discovery and iterative delivery  

• UI familiarity (helpful, not required): HTML/CSS, Bootstrap-style layout thinking, accessibility/usability practices  

Agile Competency Requirements: 

• Requires an understanding of the application of Agile development methodology.    
• Must be comfortable with change, close collaboration, and have conflict resolution skills. 
• Knowledge of or willingness to learn Agile / DevOps values. 
• Takes initiative and are passionate about what they do.    

Role-Based Competencies: 

• Shows Drive & Initiative 
• Collaboration & Teamwork 
• Delivers Quality Results Timely 
• Communicates Effectively 
• Job Knowledge & Skills 

 Physical Demands/Working Conditions: 

Duties are performed primarily in a home office setting utilizing computer equipment.  Travel to attend meetings and visit locations throughout the country may be required.  While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is frequently required to use hands.  The employee is occasionally required to stand and walk.  *** Job descriptions will be reviewed and are subject to changes of business necessity.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.