Note:  we are unable to hire in every state 

Summary:   The successful candidate will work closely with the AVP of Program Performance to develop and monitor key metrics, KPIs, benchmarks and vendor score cards to drive program performance at Healthesystems; manage the operational and tactical aspects of selected performance improvement initiatives. 

Key Responsibilities: “To simplify complexities for each customer.”  

1. Develop, monitor, evaluate and report on KPIs, benchmarks and vendor score cards to drive program performance for Healthesystems and our customers. 
2. Drive the creation and delivery of executive-level analysis, key insights and presentations while managing stakeholder expectations, escalating risks and issues appropriately. 
3. Support sales and account management, as a program performance SME, in customer presentations and business reviews. 
4. Evaluate, document and communicate value derived from program performance initiatives and recommend program performance improvement opportunities. 
5. Research and understand market dynamics, as it relates to program performance. 
6. Forecast trends and report findings to customers and to executive management, leveraging customer insight to assist in the development of strategic performance goals. 

Qualifications/Education/Certifications: 

   Bachelor's degree from four-year College or university; plus a minimum of five years related experience and/or training; or equivalent combination of education and experience.  Knowledge of workers’ compensation or healthcare related experience preferred. 

Knowledge, Skills and Abilities: 

• Excellent judgment, organization skills, group facilitation skills, decision making, delegating and communication skills, both oral and written
• Excellent interpersonal skills, with the ability work collaboratively with analysts, clinicians, senior managers and executives to drive change throughout the organization 
• Proficiency in MS Office Suite, status reporting, and issue/risk management. 
• Must possess analytical skills to evaluate, understand and interpret data from both internal and client perspective 
• Must be able to communicate ideas and analysis results effectively both verbally and in writing to both a technical and non-technical audience 
• Must possess statistical analysis and graphical data display experience 
• Must demonstrate a superior ability to recognize and define problems, understand business and system processes, collect data, establish facts, and draw valid conclusions
• Must be able to formulate and communicate questions to gather the necessary missing information to resolve a problem. 
• Excellent analytical, problem solving and troubleshooting abilities 

Role-Based Competencies: 

• Shows Drive & Initiative 
• Collaboration & Teamwork 
• Delivers Quality Results Timely 
• Communicates Effectively 
• Job Knowledge & Skills

Physical Demands/Working Conditions: 

Duties are performed primarily in a home office setting utilizing computer equipment.  Travel to attend meetings and visit locations throughout the country may be required.  While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is frequently required to use hands.  The employee is occasionally required to stand and walk.  *** Job descriptions will be reviewed and are subject to changes of business necessity.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.