Job Overview:

As a Quality Lead, you will play a crucial role in ensuring the quality and reliability of our EV platform. You will be responsible for leading a team to conduct thorough inspections, implementing quality control measures, and collaborating with cross-functional teams to maintain and improve our production standards. You may also be required to maintain calibrated test equipment, prepare test data, and identify areas for quality control improvement.

What You and your team will Do:

• Perform thorough evaluations of incoming materials, components, and finished products to detect defects, discrepancies, and deviations from established quality standards.
• Ensure precise record-keeping of inspection results, including photographs and detailed reports.
• Work with the quality control team to address material quality concerns and decide on appropriate dispositions (accept, reject, or rework).
• Collaborate with production and quality teams to analyze the root causes of defects and non-conformities, and propose process improvements.
• Engage in continuous improvement initiatives aimed at boosting product quality and operational efficiency.
• Partner with cross-functional teams, including manufacturing, quality, and engineering, to swiftly address incoming material challenges.
• Advocate for safety in all aspects of your work.

Who You Are:

• A leader able to empower others rather than micromanage.
• Comfortable with computers and computer systems.
• Skilled at reading and understanding engineering drawings, standards, and procedures.
• Experience working with MES or ERP systems.
• Practical experience in performing both in-process and final inspections.
• Proficient in using a range of mechanical and electrical inspection tools, including calipers, micrometers, multi-meters, surface plates, height gauges, comparators, gauge blocks, and thread gauges.
• Committed to maintaining accuracy and attention to detail while completing tasks efficiently.
• Comfortable using JIRA and Confluence for reporting.
• Capable of working independently and making smart decisions based on general guidance.
• Enjoy collaborating with team members to achieve common goals.

Minimum Qualifications:

• High school diploma or GED.
• Minimum 5 years experience leading a team.
• Minimum 5 years of experience working in Quality Inspection roles, preferably within the Automotive industry. 

Job Overview

What You’ll Do:

• Conduct thorough inspections and testing of incoming materials, in-process components, and finished products to ensure compliance with established quality standards and technical specifications.
• Identify, document, and report non-conformances; support root cause analysis and implement corrective and preventive actions to mitigate quality issues.
• Maintain comprehensive and accurate records of quality inspections, test data, and service-related activities in accordance with internal documentation protocols.
• Collaborate effectively with engineering, production, and customer support teams to resolve quality concerns and drive continuous improvement in product and process performance.
• Perform product servicing and repairs, ensuring that reworked or refurbished items meet all quality and functional requirements prior to customer delivery.
• Conduct on-site visits to customer locations, as required, to troubleshoot technical issues, perform repairs, and validate product performance in the field.
• Contribute to the development, implementation, and refinement of quality control procedures and initiatives aimed at enhancing operational efficiency and product reliability.
• Ensure proper calibration, maintenance, and functionality of inspection tools, test equipment, and diagnostic instruments.
• Comply with all relevant safety protocols, regulatory requirements, and organizational policies to maintain a safe and compliant work environment.

Who You Are:

• High school diploma or equivalent; associate degree or technical certification in a related field is preferred.
• 2+ years of experience in quality control, service technician, or related role.
• Strong understanding of quality assurance methodologies and tools.
• Ability to read and interpret technical drawings, specifications, and schematics.
• Familiarity with measuring and testing equipment (calipers, multimeters, micrometers, etc.).
• Excellent problem-solving skills and attention to detail.
• Good communication skills and the ability to work both independently and in a team environment.
• Basic computer skills, including proficiency in Google Suite and Jira.

Job Overview

What You’ll Do:

• Inspection and Testing: Perform inspections and tests on battery modules or components to ensure they meet all quality standards and specifications.
• Data Collection and Analysis: Collect and analyze data from inspections and tests to identify trends, anomalies, and areas for improvement.
• Documentation: Maintain accurate and detailed records of inspection results, test data, and quality metrics.
• Non-Conformance Management: Identify and document non-conformances, and work with production and engineering teams to implement corrective actions.
• Training and Support: Provide training and support to production staff on quality standards, inspection techniques, and best practices.
• Compliance: Ensure all quality control activities comply with company policies, industry standards, and regulatory requirements.

Who You Are:

• Education: High school diploma or equivalent; an associate degree or technical certification in quality control, manufacturing technology, or a related field is preferred.
• Experience: Previous experience in quality control or quality assurance in a manufacturing environment, preferably in the automotive or battery industry.
• Technical Skills: Proficient in the use of inspection and testing equipment, such as calipers, micrometers, multimeters, and specialized battery testing tools.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to identify root causes and implement effective solutions.
• Attention to Detail: High level of attention to detail and accuracy in performing inspections and documenting results.
• Communication: Excellent verbal and written communication skills with the ability to effectively convey quality-related information to team members and management.
• Teamwork: Ability to work collaboratively in a team environment and contribute to a positive work culture.
• Flexibility: Willingness to adapt to changing priorities and work in a fast-paced start-up environment.

Physical Requirements:

• Ability to stand for extended periods and perform repetitive tasks.
• Manual dexterity to handle small components and delicate inspection tools.
• Capacity to lift and move materials weighing up to 50 pounds.

Job Overview

What You’ll Do:

• Inspection and Testing: Conduct detailed inspections of automotive components and finished products to ensure compliance with quality standards and specifications
• Quality Control: Implement and maintain quality control processes throughout the production cycle
• Continuous Improvement: Actively participate in root cause analysis and corrective action initiatives to address quality issues and prevent recurrence
• Collaboration: Work closely with production teams, engineers, and other stakeholders to communicate quality standards and expectations
• Training and Development: Provide training to production staff on quality control procedures and best practices

Who You Are:

• High school diploma required (College degree or equivalent preferred but not required)
• 2 or more years of experience in a Manufacturing, Quality, or Process focused role
• Strong mechanical aptitude and trouble-shooting skills
• Excellent attention to detail and analytical skills
• Effective communication and collaboration skills
• Strong understanding of chassis or automotive assembly is preferred

Hours:
This role is assigned to Shift 2 / standard hours (4:00pm - 12:30am) , and the shift schedule is subject to change.

The Customer Quality Technician supports the Customer Quality team by investigating customer issues, ensuring product quality requirements are met at upfitters through Vehicle Buy-Off (VBO) process, and driving corrective actions. This role focuses on analyzing customer feedback, performing inspections, and maintaining quality documentation to help improve overall customer satisfaction. You will lead initiatives that drive customer satisfaction, resolve quality issues at the upfitter, and implement continuous improvement programs based on real-world customer feedback, particularly from last-mile delivery operators.

What You’ll Do:

• Serve as the primary quality liaison between Harbinger and Upfitter, representing the customer’s voice on product and service quality.
• Lead investigations of customer-reported quality issues, driving timely, data-based root-cause analysis and corrective/preventive actions.
• Train technicians and inspectors on inspection standards, documentation, and continuous improvement practices.
• Coordinate cross-functional teams (engineering, manufacturing, service) to resolve quality concerns and communicate progress transparently.
• Analyze field performance and warranty data to identify systemic issues and develop improvement strategies.
• Conduct Vehicle Buy-Off (VBO) inspections and audits to verify quality compliance at upfitter and production sites.
• Support deployment of the Harbinger Quality Operating System (HQOS) to enhance reliability, serviceability, and customer satisfaction.
• Develop and maintain dashboards and KPIs to track field quality and vehicle reliability performance.
• Advocate for the voice of the customer, ensuring feedback drives continuous improvement across production, engineering, and supply chain.

Who You Are:

• 3+ years of experience in customer-facing quality roles within the automotive, commercial vehicle, or EV industries.
• Proven ability to manage field quality issues.
• Skilled in root cause analysis, 8D, and reliability data analysis for continuous improvement.
• Strong leadership, communication, and cross-functional collaboration skills.
• Willing to travel extensively (50–75%) to Upfitter sites.
• Preferred: Experience with last-mile delivery fleets, EV systems, telematics, remote diagnostics, and new vehicle launches.

Job Overview

What You’ll Do:

• Inspection and Testing: Perform inspections and tests on battery modules or components to ensure they meet all quality standards and specifications.
• Data Collection and Analysis: Collect and analyze data from inspections and tests to identify trends, anomalies, and areas for improvement.
• Documentation: Maintain accurate and detailed records of inspection results, test data, and quality metrics.
• Non-Conformance Management: Identify and document non-conformances, and work with production and engineering teams to implement corrective actions.
• Training and Support: Provide training and support to production staff on quality standards, inspection techniques, and best practices.
• Compliance: Ensure all quality control activities comply with company policies, industry standards, and regulatory requirements.

Who You Are:

• Education: High school diploma or equivalent; an associate degree or technical certification in quality control, manufacturing technology, or a related field is preferred.
• Experience: Previous experience in quality control or quality assurance in a manufacturing environment, preferably in the automotive or battery industry.
• Technical Skills: Proficient in the use of inspection and testing equipment, such as calipers, micrometers, multimeters, and specialized battery testing tools.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to identify root causes and implement effective solutions.
• Attention to Detail: High level of attention to detail and accuracy in performing inspections and documenting results.
• Communication: Excellent verbal and written communication skills with the ability to effectively convey quality-related information to team members and management.
• Teamwork: Ability to work collaboratively in a team environment and contribute to a positive work culture.
• Flexibility: Willingness to adapt to changing priorities and work in a fast-paced start-up environment.

Physical Requirements:

• Ability to stand for extended periods and perform repetitive tasks.
• Manual dexterity to handle small components and delicate inspection tools.
• Capacity to lift and move materials weighing up to 50 pounds.

Hours:

This role is assigned to Shift 2 / standard hours (4:00pm - 12:30am) , and the shift schedule is subject to change.

• Perform thorough evaluations of incoming materials, components, and finished products to detect defects, discrepancies, and deviations from established quality standards.
• Ensure precise record-keeping of inspection results, including photographs and detailed reports.
• Work with the quality control team to address material quality concerns and decide on appropriate dispositions (accept, reject, or rework).
• Collaborate with production and quality teams to analyze the root causes of defects and non-conformities, and propose process improvements.
• Engage in continuous improvement initiatives aimed at boosting product quality and operational efficiency.
• Partner with cross-functional teams, including manufacturing, quality, and engineering, to swiftly address incoming material challenges.
• Advocate for safety in all aspects of your work.

• Skilled at reading and understanding engineering drawings, standards, and procedures.
• Able to read and interpret drawings and specifications according to ASME Y 14.5 standards.
• Experience working with ERP or MRP systems.
• Practical experience in performing both in-process and final inspections.
• Proficient in using a range of mechanical and electrical inspection tools, including calipers, micrometers, multi-meters, surface plates, height gauges, comparators, gauge blocks, and thread gauges.
• Committed to maintaining accuracy and attention to detail while completing tasks efficiently.
• Knowledgeable about dimensional, visual, and mechanical inspection processes.
• Comfortable using Google Sheets and Docs for reporting.
• Capable of working independently and making smart decisions based on general guidance.
• Enjoy collaborating with team members to achieve common goals.

• High school diploma or GED.
• Minimum 3 years of experience working in Quality Inspection roles. Experience in MRB is a plus.

• Develop and implement new programs on PC-DMIS or Polyworks, and Romer Arm to accurately measure parts in accordance with drawing specifications.
• Collaborate closely with Quality Engineers to strategize and design programs to meet our production requirements.
• Conduct dimensional inspections on parts and assemblies using portable CMM and precision gauges such as micrometers, calipers, and height gauges.
• Perform visual inspections of products in line with established procedures.
• Execute first piece inspections and monitor quality throughout the production process.
• Support the production and supplier quality teams with PPAP projects to ensure compliance and quality standards.
• Advocate for safety in all aspects of your work.

• Have a strong background in using precision measuring tools and equipment.
• Skilled at reading and understanding engineering drawings, standards, and procedures.
• Experienced in programming and operating Portable CMMs.
• Able to read and interpret drawings and specifications according to ASME Y 14.5 standards.
• Practical experience in conducting both in-process and final inspections.
• Familiar with a variety of mechanical inspection tools like micrometers and calipers.
• Committed to maintaining accuracy and attention to detail while completing tasks efficiently.
• Knowledgeable about dimensional, visual, and mechanical inspection processes.
• Comfortable using Google Sheets and Docs for reporting.
• Capable of working independently and making smart decisions based on general guidance.
• Enjoy collaborating with team members to achieve common goals.

• High school diploma or GED.
• Minimum 3 years of experience programming/operating CMMs and performing inspections using hand gauges.
• PC-DMIS/Polyworks training certificate is a plus.

Job Overview

What You’ll Do:

• Inspection and Testing: Conduct detailed inspections of automotive components and finished products to ensure compliance with quality standards and specifications
• Quality Control: Implement and maintain quality control processes throughout the production cycle
• Continuous Improvement: Actively participate in root cause analysis and corrective action initiatives to address quality issues and prevent recurrence
• Collaboration: Work closely with production teams, engineers, and other stakeholders to communicate quality standards and expectations
• Training and Development: Provide training to production staff on quality control procedures and best practices

Who You Are:

• High school diploma required (College degree or equivalent preferred but not required)
• 2 or more years of experience in a Manufacturing, Quality, or Process focused role
• Strong mechanical aptitude and trouble-shooting skills
• Excellent attention to detail and analytical skills
• Effective communication and collaboration skills
• Strong understanding of chassis or automotive assembly is preferred