The Senior Manager, Clinical Quality leads Grow's Clinical Quality branch, owning team performance and clinical quality outcomes across a network of 26,000+ independently licensed providers. You will manage Clinical Quality Specialists, set the clinical standard for what good looks like across the branch's workstreams, and operate as a highly independent leader who drives results without requiring close direction. This role is the day-to-day owner of Grow's provider quality program, from data interpretation and network management to MIC standards, VBC performance monitoring, and payor audit readiness. You will work cross-functionally with Product, Operations, and Payor teams to translate clinical quality priorities into organizational action.

What You’ll Be Doing:

• Lead and develop a team, setting clear expectations, managing performance directly, and building a team that surfaces problems and drives solutions independently
• Own provider quality program and define what quality means at Grow, setting and maintaining the clinical standard across the provider network, and driving measurable improvement in provider quality across the network
• Oversee MIC program integrity and VBC performance monitoring by ensuring Grow is on track against payor contract targets, identifying clinical risks early, and partnering with Operations and Product to close gaps
• Manage payor audit readiness and clinical risk monitoring across priority payor relationships, ensuring the branch is proactively identifying and resolving risk rather than reacting to it
• Represent the Clinical Quality branch cross-functionally by communicating program performance, clinical priorities, and trade-offs to leadership and partners clearly
• Identify issues across all branch workstreams, drive toward resolution independently, and surface blockers with a clear recommended path forward

You’ll Be a Good Fit If: 

• You hold an active, unrestricted behavioral health clinical license (LCSW, LMFT, LPC, PsyD, PhD, or equivalent)
• You have 5–7 years of clinical quality experience, with demonstrated ownership of a quality program end-to-end 
• You have direct experience managing a clinical quality team and are comfortable addressing performance directly and constructively
• You have working knowledge of measurement-informed care, outcome measures (PHQ-9, GAD-7), and value-based care performance monitoring in a behavioral health context
• You can look at a set of KRs and quality metrics, identify the work required to move them, and execute
• Experience with payor audits, documentation compliance, or network quality management in a telehealth or 1099 provider model is a strong plus

Employment Type: Full Time, Exempt 
Base Compensation: The base compensation range for this position is:

Fully Remote Commitment: $130,000 - 159,000 USD Annually

Hybrid Commitment: $155,000 - $190,000 USD Annually 

This role can be hybrid (onsite from our NYC, San Francisco, or Seattle hub location three days per week: Tuesday, Wednesday, Thursday) or fully remote. Both arrangements include travel 2–3 times per year (e.g., company and department offsites).

The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.

Grow Therapy's providers are licensed professionals building practices, expanding their clinical skills, and growing their careers. This role is the architect of how we support that professional growth at scale.

As Clinical Education Program Manager, you'll own the clinical learning infrastructure that serves thousands of behavioral health providers across the Grow platform — designing and delivering continuing education programming, maintaining our accreditation relationships with NBCC, ASWB, and AANP, and ensuring every CE-bearing event meets regulatory standards and delivers genuine clinical value.

You'll sit within the Provider Experience team, embedded in community, events, and engagement, and serve as the licensed clinical authority that makes our programming credible, rigorous, and provider-trusted. You'll work closely with events, community, and communications teams to bring clinical content to life across live webinars, our annual provider summit, in-person and external events, and our online provider community.

This isn't a traditional L&D role. It's part clinical educator, part community strategist, part relationship manager — operating at the intersection of provider trust, clinical rigor, and business growth.

What You'll Be Doing:

Clinical Content & Programming

• Lead development and ongoing maintenance of clinical education content: webinars, 1-pagers, microvideos, courses, and community posts
• Source, vet, and coordinate external clinical speakers aligned with provider needs and community programming
• Serve as clinical POC for the Grow Forward Summit — keynote support, breakout speaker coordination, and CE administration for clinical sessions
• Own the review cycle for clinical resources across the Help Center and community (100+ resources), ensuring accuracy and clinical currency

Continuing Education & Accreditation

• Maintain Grow's approved provider status with NBCC, ASWB, and AANP — including all regulatory requirements, documentation, and renewal
• Oversee CE administration for all live events: evaluations, certificates, email communications, and compliance with each accrediting body's standards
• Ensure Summit clinical sessions meet accreditation requirements and CEs are accurately administered for attendees
• Manage and grow third-party CE partnerships (currently PESI, Violet, MI Center for Change) — contract oversight, engagement strategy, and provider-facing awareness
• Serve as the clinical oversight authority for all CE offerings, including speaker vetting and evaluation design

Provider Pipeline Programming

• Lead clinical content and CE administration for quarterly live CE events for prospective providers — a growing recruitment and lead gen channel
• Ensure these events meet accreditation standards and are executed with the same rigor as programming for current providers
• Own the CE experience from registration through certificate delivery for this audience

Community & Cross-Functional Partnership

• Serve as the clinical anchor for community moderation — providing guidance on clinical questions and ensuring the integrity of clinical content across the platform
• Act as licensed clinical reviewer for provider-facing communications in partnership with Events, Community, and Comms teams
• Attend and represent Grow at in-person provider events and sponsored external conferences as a clinical subject matter expert and panelist
• Partner with Product and Clinical teams on provider-facing resources tied to clinical initiatives and product launches

You’ll Be a Good Fit If: 

• You have an active, unrestricted clinical license (LCSW, LPC, LMFT, or equivalent master's-level licensure required)
• You have 7+ years of clinical practice experience in behavioral health, with strong familiarity with documentation standards, ethical frameworks, and scope of practice
• You have 3+ years in clinical education, CE programming, or professional development — including direct, hands-on experience administering continuing education credits (or adjacent experience)
• You have experience managing NBCC, ASWB, and/or AANP accreditation requirements; ability to independently maintain approved provider status
• You're comfortable operating cross-functionally alongside events, community, and marketing teams without losing clinical rigor
• You have strong written communication skills with the ability to review and elevate provider-facing content
• You have familiarity with private practice, group practice billing, or 1099 providers preferred
• Experience with community platforms or provider-facing digital programming is a plus
• You are able to travel up to 3x/quarter for events