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Process Lead, Cincinnati, #90

Gopuff · Cincinnati, OH

Uncategorized Cincinnati, OH Posted May 6, 2026

Gopuff is seeking a Process Lead for our Operations team. Reporting to the Site Leader or Manager, this role is a core part of the leadership team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. During your shift, you will lead the performance and day to day tasks of both the Pack and Receive and Kitchen* teams. The success of the team will rely on your ability to coach and motivate the team with a focus on perfecting the customer experience for each order. We put our customers first.

Customers turn to Gopuff to deliver their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

Responsibilities:

-Pack orders and receive inbound inventory during low vol / min staffed periods

-Completing ICQA in low vol / min staffed periods

- Support the associate team in path when there are any gaps in shift coverage, which may include the use of carts, pallet jacks, dollies and other equipment to move product

-Quarterback and direct all associate activities during the shift

-Escalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance

-Ensure completion of close/open checklists for OA team

-Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed

-Develop and train new associates within site and kitchen* (if/when Site Leadership is unable to be on shift)

-Manual intervention of driver routing & dispatching.

-Shelf move activities (for reorganization & backstock)

-Execute all site-specific projects or initiatives (including but not limited to audit counts, new hire onboarding, food safety and cleanliness audits etc.)Conduct damage + expiry process auditsAssist in meeting performance objectives including but not limited to site labor management during shift, order volume, pack times, mispack rates, inventory accuracy and bottlenecking

-Troubleshoot/ root cause analysis for defects within shift

-Stand, push, pull, squat, bend, reach and walk during shifts

-Handle products that may contain tobacco, nicotine, and/or alcohol

-Work in freezer locations periodically throughout shifts

-Complete additional assigned duties based on the needs of the business

Qualifications:

-2 years of internal Gopuff experience

-2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience

-1+ years of experience in improving processes and efficiencies and ServeSafe Certification highly preferred

-Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends

-Team-oriented mentality

- Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business

- Ability to stand, bend, reach and walk during shifts

- Ability to lift up to 49 pounds

#LI-DNP

What We Offer

Medical/Dental/Vision Insurance (for full-time employees)

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time for eligible employees

EAP through AllOne Health (formerly Carebridge)

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

Ready to apply?

Apply to Gopuff

Gopuff

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Operations Associate, Cincinnati

Gopuff · Cincinnati, OH

Apply now

Operations / Strategy Cincinnati, OH Posted Jun 22, 2022

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting to a Site Leader, OAs play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. You will accomplish a variety of operations responsibilities including picking, packing, receiving product both within our site and accompanying kitchen (if applicable), and working with our partner drivers.

Customers turn to Gopuff to provide their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

Responsibilities:

-Pick and pack items for dispatch to customers

-Receive and unpack pallets of product from vendors, ensure physical inventory count matches purchase order/invoice, and resolve discrepancies

-Manage inventory and re-shelving of canceled orders

-Clean and organize sales floor and overall facility

-Manage waste and spoilage through strict compliance with FIFO practice

-Contact customer for substituted or out-of-stock items

-Handle, scan and move product in a safe and well-organized manner

-Stand, push, pull, squat, bend, reach and walk during shifts

-Use carts, pallet jacks, dollies and other equipment to move product

-Handle products that may contain tobacco, nicotine, and/or alcohol

-Work in freezer locations periodically throughout shifts

-Capability to walk several flights of steps periodically throughout the day

-Prepare quality beverages and food menu items for all customers by observing all recipes and presentation standards

-Ensure accuracy of all food and beverage packaged for delivery

-Follow health, safety and sanitation guidelines for all products

-Receive and put away order/invoice, and resolve discrepancies when they do not match expiration requirements

-Maintain Kitchen Facility organization and standards to ensure resources can be accessed while managing waste and spoilage through mindful pouring and food preparation

-Prepare, package and stage/handoff orders

Qualifications:

-High School Diploma or GED Equivalent

-Experience working in a restaurant or retail environment (preferred, not required)

-The ability to work a fluid schedule and be available during peak shifts (1st, 2nd, 3rd shifts)

-General working knowledge of basic web-based software applications (e.g. Google G-Suite)

-Stand and walk for the duration of an assigned shift

-Lift up to 49 pounds

-Available to work flexible hours that may include mornings, evenings, weekends, nights and holidays

#LI-DNP

What We Offer

Medical/Dental/Vision Insurance (for full-time employees)

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time for eligible employees

EAP through AllOne Health (formerly Carebridge)

Pay:

Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost of labor index for that geographic area.

Cincinnati, OH Salary Range: USD $14.77hr

The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

Ready to apply?

Apply to Gopuff

Gopuff

View all jobs →

Operations Associate, Cincinnati, #90

Gopuff · Cincinnati, OH

Apply now

Operations / Strategy Cincinnati, OH Posted Apr 5, 2022

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting to a Site Leader, OAs play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. You will accomplish a variety of operations responsibilities including picking, packing, receiving product both within our site and accompanying kitchen (if applicable), and working with our partner drivers.

Customers turn to Gopuff to provide their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

Responsibilities:

-Pick and pack items for dispatch to customers

-Receive and unpack pallets of product from vendors, ensure physical inventory count matches purchase order/invoice, and resolve discrepancies

-Manage inventory and re-shelving of canceled orders

-Clean and organize sales floor and overall facility

-Manage waste and spoilage through strict compliance with FIFO practice

-Contact customer for substituted or out-of-stock items

-Handle, scan and move product in a safe and well-organized manner

-Stand, push, pull, squat, bend, reach and walk during shifts

-Use carts, pallet jacks, dollies and other equipment to move product

-Handle products that may contain tobacco, nicotine, and/or alcohol

-Work in freezer locations periodically throughout shifts

-Capability to walk several flights of steps periodically throughout the day

-Prepare quality beverages and food menu items for all customers by observing all recipes and presentation standards

-Ensure accuracy of all food and beverage packaged for delivery

-Follow health, safety and sanitation guidelines for all products

-Receive and put away order/invoice, and resolve discrepancies when they do not match expiration requirements

-Maintain Kitchen Facility organization and standards to ensure resources can be accessed while managing waste and spoilage through mindful pouring and food preparation

-Prepare, package and stage/handoff orders

Qualifications:

-High School Diploma or GED Equivalent

-Experience working in a restaurant or retail environment (preferred, not required)

-The ability to work a fluid schedule and be available during peak shifts (1st, 2nd, 3rd shifts)

-General working knowledge of basic web-based software applications (e.g. Google G-Suite)

-Stand and walk for the duration of an assigned shift

-Lift up to 49 pounds

-Available to work flexible hours that may include mornings, evenings, weekends, nights and holidays

#LI-DNP

What We Offer

Medical/Dental/Vision Insurance (for full-time employees)

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time for eligible employees

EAP through AllOne Health (formerly Carebridge)

Pay:

Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost of labor index for that geographic area.

Cincinnati, OH Salary Range: USD $14.77hr

The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

Ready to apply?

Apply to Gopuff

Gopuff

View all jobs →

Operations Associate, Norwood, #273

Gopuff · Cincinnati, OH

Apply now

Operations / Strategy Cincinnati, OH Posted Apr 5, 2022

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting to a Site Leader, OAs play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. You will accomplish a variety of operations responsibilities including picking, packing, receiving product both within our site and accompanying kitchen (if applicable), and working with our partner drivers.

Customers turn to Gopuff to provide their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

Responsibilities:

-Pick and pack items for dispatch to customers

-Receive and unpack pallets of product from vendors, ensure physical inventory count matches purchase order/invoice, and resolve discrepancies

-Manage inventory and re-shelving of canceled orders

-Clean and organize sales floor and overall facility

-Manage waste and spoilage through strict compliance with FIFO practice

-Contact customer for substituted or out-of-stock items

-Handle, scan and move product in a safe and well-organized manner

-Stand, push, pull, squat, bend, reach and walk during shifts

-Use carts, pallet jacks, dollies and other equipment to move product

-Handle products that may contain tobacco, nicotine, and/or alcohol

-Work in freezer locations periodically throughout shifts

-Capability to walk several flights of steps periodically throughout the day

-Prepare quality beverages and food menu items for all customers by observing all recipes and presentation standards

-Ensure accuracy of all food and beverage packaged for delivery

-Follow health, safety and sanitation guidelines for all products

-Receive and put away order/invoice, and resolve discrepancies when they do not match expiration requirements

-Maintain Kitchen Facility organization and standards to ensure resources can be accessed while managing waste and spoilage through mindful pouring and food preparation

-Prepare, package and stage/handoff orders

Qualifications:

-High School Diploma or GED Equivalent

-Experience working in a restaurant or retail environment (preferred, not required)

-The ability to work a fluid schedule and be available during peak shifts (1st, 2nd, 3rd shifts)

-General working knowledge of basic web-based software applications (e.g. Google G-Suite)

-Stand and walk for the duration of an assigned shift

-Lift up to 49 pounds

-Available to work flexible hours that may include mornings, evenings, weekends, nights and holidays

#LI-DNP

What We Offer

Medical/Dental/Vision Insurance (for full-time employees)

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time for eligible employees

EAP through AllOne Health (formerly Carebridge)

Pay:

Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost of labor index for that geographic area.

Cincinnati, OH Salary Range: USD $14.77hr

The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

Ready to apply?

Apply to Gopuff

Gopuff

View all jobs →

Gopuff

Process Lead, Cincinnati, #90

What We Offer

Operations Associate, Cincinnati

What We Offer

Pay:

Operations Associate, Cincinnati, #90

What We Offer

Pay:

Operations Associate, Norwood, #273

What We Offer

Pay:

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