Customer Experience Intern (Bilingual Spanish/English)

About Goodshuffle

At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses. At Goodshuffle, we believe in delivering incredible value to our customers through innovative tools and world-class support.

About the Role

As a Customer Experience Intern, you'll play a vital role in ensuring our users have a seamless and delightful experience with Goodshuffle. You'll gain hands-on experience in customer support, user engagement, and data-driven decision-making while working closely with our Customer Experience team.

You'll also help us better serve our growing community of Spanish-speaking event professionals, bringing your bilingual skills to projects across onboarding, content, and customer outreach.

What You'll Do

• Assist customers via chat, email, and occasional calls, helping them navigate our platform and troubleshoot issues
• Gather and analyze customer feedback to identify trends and areas for improvement
• Create and update help center articles, FAQs, and other self-service resources
• Support onboarding efforts by assisting with training sessions and tutorials
• Work cross-functionally with Product, Marketing, and Sales teams to relay customer insights
• Contribute to special projects that enhance the customer experience, such as improving workflows or testing new features
• Translate and culturally adapt in-app onboarding flows in Intercom, and help build the backend logic so customers see content in their preferred language
• Re-record existing webinars and trainings in Spanish using the platform live, and help script and organize Spanish-language New Customer Orientation sessions
• Partner with CX and Sales to identify Spanish-speaking accounts in HubSpot, build targeted outreach, and translate existing sales collateral
• Assist with the creation of Spanish-language social media and short-form content that reflects the voice of our customers
• Leverage AI tools like Claude, n8n, and Hubspot agents to support onboarding efforts 

What We're Looking For

• Strong communication skills with a customer-first mindset
• Native or near-native fluency in Spanish, with strong professional English — you'll be creating customer-facing content and representing Goodshuffle to Spanish-speaking business owners
• Passion for technology, events, SaaS platforms, and SMBs
• Proactive, detail-oriented, and eager to learn
• Ability to adapt in a fast-paced, team-oriented environment
• Experience with CRM tools (e.g., HubSpot, Zendesk) is a plus but not required

What You'll Gain

• Real-world experience in customer success and SaaS operations
• Mentorship from industry professionals across CX, Marketing, and Sales
• Ownership of meaningful projects that directly impact a growing segment of our customer base
• The opportunity to work in a dynamic, innovative startup environment
• A chance to make a meaningful impact on our customers and business

If you're excited about customer experience and want to help event businesses thrive, we'd love to hear from you!

About Goodshuffle

At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses. At Goodshuffle, we believe in delivering incredible value to our customers through innovative tools and world-class support.

About the Role

As a Customer Success Manager (CSM) at Goodshuffle, you’ll serve as a trusted partner to a portfolio of customers—ensuring they’re set up for success, using the platform effectively, and seeing measurable impact in their day-to-day operations. You’ll be an advocate for your customers while helping drive retention, adoption, and growth.

This is an ideal opportunity for someone with a few years of CSM or account management experience who wants to deepen their skills, take ownership of customer relationships, and grow alongside a rapidly scaling company.

Responsibilities

• Manage a portfolio of small-to-mid-sized accounts, providing ongoing support, guidance, and value throughout the customer lifecycle
  
  
• Lead training and education sessions to ensure a smooth and successful journey for customers 
  
  
• Monitor customer health and usage, proactively reaching out to keep customers engaged and successful
  
  
• Educate customers on new features, best practices, and time-saving workflows
  
  
• Serve as the primary point of contact for questions, feedback, and troubleshooting
  
  
• Maintain detailed and up-to-date account notes, usage metrics, and communications in internal tools
  
  
• Contribute to team processes and knowledge-sharing as we scale
  
  

Requirements

• 3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role
  
  
• Excellent written and verbal communication skills
  
  
• Strong organizational skills with attention to detail and follow-through
  
  
• A genuine desire to help others succeed and a proactive approach to problem-solving
  
  
• Ability to manage multiple accounts and priorities in a fast-paced environment
  
  
• Comfort with technology and a desire to learn new tools and features
  
  
• Team-oriented, feedback-friendly, and eager to grow
  
  

Nice-to-Haves

• Experience working with small business customers or in the events industry
  
  
• Familiarity with tools like Intercom, HubSpot, FullStory and Confluence 
  
  
• Exposure to onboarding or training customers
  
  

What We Offer

• Competitive salary and benefits
  
  
• Hybrid work environment
  
  
• Strong feedback culture with mentorship and growth opportunities
  
  
• A passionate, tight-knit team focused on innovation and impact
  
  
• A chance to make a real difference for small business owners in the events world
  
  

If you love helping customers thrive and want to grow your career in Customer Success, we’d love to hear from you.